Setup guide

Printing Problems

5-7

Troubleshooting

The data does not ﬁt on the page properly (All of the data that should be on the

page is not printed)

The printing location has slipped

Data that should be printed on the same page is printed on two separate pages

Cause 1

The paper is not in the correct position.

Solution

Make sure the printer’s set correctly and try printing again.

Reference

See “Loading Paper,” in the Reference Guide.

Cause 2

A full page of data, without a border, was printed.

Solution

Insert a border greater than 3/16 in. (5 mm) around the data and print the data again. (Data

cannot be printed in a border area of 3/16 in. (5 mm) around the data.)

Reference

See the application software manual.

Cause 1

Margin, Offset X or Offset Y in the printer settings menu have been changed.

Solution

Set Margin, Offset X and Offset Y to 0.0 and print the data again.

Reference

See “Margin,” on p. 3-8.

See “Offset X,” and “Offset Y,” on p. 3-10.

Cause 2

The application software’s top margin and paper location settings are not correct.

Solution

Set the correct settings for the top margin and the paper location and print the data again.

Reference

See the application software manual.

Cause 1

The application software’s “Line spacing” and “Number of lines on a page” settings are not

correct.

Solution

Change the settings so that the data ﬁts on one page and print the data again.

Reference

See the application software manual.

Cause 2

The Timeout setting is too short, when the Personality setting is set to Auto.

Solution

Change the Personality setting to a setting other than Auto, or increase the Timeout setting.

Reference

See “Personality,” on p. 3-19.

See “Timeout,” on p. 3-12.