Basic Operation Guide After you finish reading this guide, store it in a safe place for future reference.
How to Use This Manual How to Use This Manual This manual describes the following functions, operations, and maintenance procedures. • • • • • Functions that can be operated from the touch panel display of the machine Remote UI functions that can operate the machine from a computer Printing from a computer Routine Maintenance Procedures Clearing paper jams/staple jams Store this manual next to the machine so it can be used when the user encounters trouble operating the machine.
How to Use This Manual ■ Troubleshooting Clearing Paper Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •150 Reducing the Frequency of Paper Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •241 Clearing Staple Jams (For Optional Products)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
How to Use This Manual Refer to the following manuals included with your machine according to your needs. ● Before Using This Machine ■ Describes precautions for using the machine. Before Using This Machine ■ Includes the specifications of the machine. Read this guide first. Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference.
How to Use This Manual ● e-Manual ■ Describes all the functions of the machine. Also provided with a search function that is useful for finding and checking information. ■ Includes “Practical Workflows,” which introduces flows of practical operations using functions of the machine. ● Driver Installation Guide ■ Provides instructions on installing the printer, fax, and other drivers.
How to Use This Manual (e-Manual) ● Follow the procedure below to install the e-Manual. ● Windows 1. Insert the e-Manual CD-ROM into your computer. 2. Select the language for the e-Manual. 3. Select [Install]. If you select [Display Manuals], the e-Manual is displayed without installation. 4. Read the License Agreement, and then click [Yes]. The e-Manual is saved in the [Documents]* folder on your computer. If the shortcut icon is created on the Desktop or if the [index.
4 5 How to Use This Manual 3 6 1 7 2 8 12 1 2 8 Enter keyword(s) here Enter a keyword in the search dialog box, and press search results page is displayed. . The Select from functions The instructions of each function and operation method are described. 3 [Top] The top page of the e-Manual is displayed. 4 [Site map] The site map of the e-Manual is displayed. 5 [Help] The usage of the e-Manual is displayed.
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Before You Start Using This Machine Before You Start Using This Machine 1 What This Machine Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Main Power and Energy Saver Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Parts and Their Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Start Using This Machine What This Machine Can Do Revolutionary Documentation Work with an Evolving Multitasking Machine Send Outside the Company Fax Original Color Scan Function Fax Function 1 2 3 4 Copy Function Send Function Telephone Line I-Fax Internet MEAP Function E-Mail Copy/Print 1 2 Print Function LAN Remote UI Function 3 4 In-Company Computer File Server E-Mail The imageRUNNER ADVANCE C9280 PRO/C9270 PRO/C7270/C7260 incorporates a rich array of input and output fea
● Use Advanced Box You can store scanned documents or data from a computer in a mail box. You can print documents stored in a mail box, and sent them to other destinations. (p. 46, p. 50) You can set a file format to the scanned document so that it can be accessed from your computer. You can also store files in the Advanced Box with a file format that can be used on your computer. The stored data can be shared by accessing it from a computer.
Main Power and Energy Saver Key This section describes how to use the main power switch and the Energy Saver key. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock. ● How to Turn ON the Main Power Make sure that the power plug is firmly inserted into the power outlet and that the Security Key is in the ON positions (turn it to the right) if it is inserted into the machine, and then turn ON the main power of the machine following the procedure below. 1. 2.
Before You Start Using This Machine ● Shutting Down the Machine This machine performs a procedure to protect hard disk when the machine is shut down. This enables the machine to be shut down safely, even if there are any jobs being processed, or a MEAP application is running while the machine is shutting down. 1. 2. 3. Open the main power switch cover. Press the main power switch to the “ Close the main power switch cover. ” side. 3 1 • Do not turn the main power OFF while using the Fax/I-Fax function.
Parts and Their Functions This section provides you with the names and functions of all the parts of the machine.
USB Port (1) 2 Control Panel Includes the keys, touch panel display, and indicators required for operating the machine. (See “Control Panel and Touch Panel Display,” on p. 18.) 3 Security Key (Optional) Multi-Purpose Tray Use the multi-purpose tray to feed paper manually, and for loading nonstandard paper stock, such as envelopes. 6 Main Unit’s Lower Right Cover Open this cover when clearing a paper jam inside the main unit.
Parts and Their Functions Internal View THe Duplex Color Image Reader Unit-F1 and Copy Tray-P1 are attached to the imageRUNNER ADVANCE C9280 PRO/C9270 PRO.
Front Cover 2 Fixing Transport Unit Pull the fixing transport unit out to clear a paper jam. 3 Toner Replacement Cover Open this cover to replace the toner cartridge. 4 Toner Cartridge When toner runs out, pull out the toner cartridge, and replace it with a new one. 17 Before You Start Using This Machine 1 Open this cover to clear a paper jam in the fixing transport unit.
Control Panel and Touch Panel Display This section provides you with the names and functions of all the parts of the control panel and touch panel display. Upright Control Panel 3 2 1 4 5 19 18 6 7 17 8 9 16 1 15 13 14 Processing/Data Indicator Flashes or blinks green when the machine is performing operations, and maintains a steady green light when fax data is stored in memory. 6 Error Indicator Flashes or lights if there is an error in the machine.
Reset key 13 ID (Log In/Out) key Press to log in/out when a login service such as Department ID Management or SSO-H has been set. 14 Touch Panel Display The settings screen for each function is shown on this display. Eight function keys are displayed by default. 15 Brightness Adjustment Dial Use to adjust the brightness of the touch panel display. 16 17 Status Monitor/Cancel key Press to check the status of jobs or to cancel print jobs.
Control Panel and Touch Panel Display Control Panel (Flat) 2 1 20 19 3 4 5 6 18 7 8 17 1 16 14 13 15 Energy Saver key Press to set or cancel the Sleep mode. Lights when the machine enters the Sleep mode. 7 USB Port Use the USB port to connect a USB device. 3 Settings/Registration key Press to specify settings/registration. 4 Counter Check key Press to display the copy and print count totals on the touch panel display. 5 Clear key Press to clear entered values or characters.
Reset key 13 ID (Log In/Out) key Press to log in/out when a login service such as Department ID Management or SSO-H has been set. 14 Numeric keys Press to enter numerical values. 15 Touch Panel Display The settings screen for each function is shown on this display. Eight function keys are displayed by default. 16 Brightness Adjustment Dial Use to adjust the brightness of the touch panel display.
Control Panel and Touch Panel Display ● Use Quick Menu If functions that are frequently used are set in the Quick Menu beforehand, you can recall the function by pressing (Quick Menu). If you are using a login service, Quick Menu screen set for each user appears. To register a function in the Quick Menu, set the function and press [Register to Quick Menu] from .
Main Menu Screen Settings You can specify settings for the displayed screen by pressing an administrator. on the top right of the screen. To perform this procedure, log in to the machine as Before You Start Using This Machine • The items displayed when is pressed may differ, depending on the function. • If authentication function is used, items displayed may differ or may not be available, depending on the login user’s privileges.
Main Menu Screen Settings ● Setting the Main Menu Wallpaper You can select the wallpaper for the Main Menu screen. 1. Press [Main Menu Wallpaper Settings]. 2. Select the wallpaper. 3. Press [OK]. Example of Customized Screen ● Other Main Menu Settings You can set whether the shortcut buttons for modes, such as changing the displayed language or changing the paper settings for copying/printing are displayed on the Main Menu screen. 1. Press [Other Main Menu Settings]. 2. Specify the other settings. 3.
Changing Settings According to Your Needs Before You Start Using This Machine The Settings/Registration screen appears when you press (Settings/Registration) on the control panel. The machine provides various settings that enable you to use it more conveniently and easily. You can register or change the settings according to your needs. For more information, see e-Manual > Settings/Registration.
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Flow of Basic Operations Flow of Basic Operations 2 How to Make a Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Things You Can Do with the Copy Functions . . . . . . . . . . . . . . . . . . . . . . . . 30 Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Things You Can Do with the Fax Functions . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Make a Copy This section describes the flow of basic copy operations. An optional product is required to use the Copy function. 1 2 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Copy] from the Main Menu screen. Press [Copy]. Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up. Copy Basic Features Screen is displayed.
3 4 Enter the number of copies. Press the numeric keys to enter the desired copy quantity (1 to 999). If you make a mistake when entering values, press (Clear) enter the correct value. Start Copying After specifying the settings, press Press Flow of Basic Operations Setting the Number of Copies (Start). (Start). If the following screen appears, press (Start) to scan the next original. After all of the originals are scanned, press [Start Copying].
Things You Can Do with the Copy Functions To use Copy functions, press [Copy] on the Main Menu screen. This section describes the functions you can use on the Copy Basic Features screen and the [Options] (1/3) screen. The [Options] screen is divided into three screens. Pressing or on the bottom right of the screen displays the next or previous screen. An optional product is required to use the Copy function.
3 1 4 Flow of Basic Operations 2 12 11 5 6 10 9 8 7 [Options] 1/3 1 [Book 2 Pages] 7 2 3 [2-Sided] You can make one-sided copies from two-sided originals, or make two-sided copies of your originals. 8 9 [Booklet] You can layout the scanned documents to make a booklet. You can also print a cover sheet or make a saddle stitch booklet. 10 6 [Insert Sheets] Press to insert blank sheets or chapter pages between specified pages.
Things You Can Do with the Copy Functions This section describes the functions you can use on the [Options] (2/3 and 3/3) screen of the Copy function. The [Options] screen is divided into three screens. Pressing or on the bottom right of the screen displays the next or previous screen. An optional product is required to use the Copy function. 2 3 1 4 12 11 5 6 10 9 8 7 [Options] 2/3 1 [Secure Watermark] You can embed hidden text, such as “CONFIDENTIAL” in the background of copies.
How to Make a Copy 3 1 4 10 5 9 8 7 Flow of Basic Operations 2 6 [Options] 3/3 1 2 3 4 5 [Print & Check] This mode enables you to confirm scanned images page by page before copying when you scan originals on the platen glass. 6 7 [Nega/Posi] This mode enables you to copy the original image with the hues and gradations inverted. [Repeat Images] 8 This mode enables you to repeatedly copy the entire original image in either the vertical or horizontal direction.
Sending a Fax This section describes the flow of basic fax operations. An optional product is required to use the Fax function. 2 1 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Fax] from the Main Menu screen. Press [Fax]. Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up. Fax Basic Features screen is displayed.
3 4 Enter the fax number. Enter the fax number using the numeric keys. If you want to enter two or more fax numbers, press [OK] enter the next destination. You can specify the destination using the one-touch buttons or [Address Book]. For more information on storing the destination, see e-Manual > Fax. Start Sending the Fax After specifying the settings, press Press Flow of Basic Operations Specify the destination. (Start). (Start).
Things You Can Do with the Fax Functions To use the Fax functions, press [Fax] on the Main Menu screen. This section describes the main functions on the Fax Basic Features screen. An optional product is required to use the Fax function. 4 5 3 6 2 7 1 8 13 12 11 10 9 Fax Basic Features Screen 1 2 3 4 5 6 36 [Details] You can check the detailed information for the destination selected from the Address Book. You can also change the new destination. [Delete Dest.
1 4 3 Screen for Specifying the Fax Destination 1 2 [Pause] Press to insert a pause of several seconds in the fax number that you are dialing. If you insert a pause, the letter
appears between the numbers, and the letter
appears at the end of the number. When dialing an overseas number, insert a pause after the country code, and at the end of the telephone number. [Backspace] 3 4 [Set Details] Displayed when multiple lines are set to be used.
Things You Can Do with the Fax Functions This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Fax function. The [Options] screen is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. An optional product is required to use the Fax function.
3 1 4 Flow of Basic Operations 2 [Options] 2/2 1 2 [Delayed Send] This mode enables you to store a send job in memory, and have it sent at a later time. [Preview] This mode enables you to preview the scanned data of your originals and to check the page count before sending a fax. You can also delete a specified page. 3 4 [Finished Stamp] You can print a stamp (approximately 1/8” (3 mm) in diameter) on the front side of scanned and sent originals.
Sending Scanned Data (E-Mail/I-Fax/File Servers) This section describes the flow of basic scan and send operations. Depending on the file format, optional products are required to use the Scan function. 1 2 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Scan and Send] from the Main Menu screen. Press [Scan and Send]. Adjust the slide guides to fit the size of your originals.
3 4 Press [Address Book] select destination press [OK]. Press [Address Book]. If you are sending to only one destination, select a destination. If you are sending to multiple destinations, select the destinations press [OK]. Start Sending After specifying the settings, press Press Flow of Basic Operations Specify the Destination (Start). (Start). If the following screen appears, press (Start) to scan the next original. After all of the originals are scanned, press [Start Sending].
Things You Can Do with the Scan and Send Functions To use the Send functions, press [Scan and Send] on the Main Menu screen. This section describes the main functions on the Scan and Send Basic Features screen. Depending on the file format, optional products are required to use the Scan function. 2 3 1 3 6 5 4 Scan and Send Basic Features Screen 1 2 3 42 [Address Book] Press to select a destination from the Address Book.
Flow of Basic Operations 1 2 3 4 5 6 9 7 8 Scan and Send Basic Features Screen (Destination Set) 1 2 3 4 5 [Previous Settings] You can recall the three most recent destinations or send settings. You can send using the recalled destination or settings. [Favorite Settings] You can register frequently used destination and settings. You can recall the registered frequently used settings for future use. [Select Color] You can select the Full Color, Grayscale, or Black-and-White mode.
Things You Can Do with the Scan and Send Functions This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Scan and Send function. The [Options] screen is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. Depending on the file format, optional products are required to use the Scan function.
Useful Send Functions (Last Page) 3 1 4 Flow of Basic Operations 2 5 8 7 6 7 [Options] 2/2 1 2 3 4 [Delayed Send] This mode enables you to store a send job in memory, and have it sent at a later time. You can specify from the current time to 23:59. 5 6 [Preview] This mode enables you to preview the scanned data of your originals and to check the page count before sending your document. You can also delete a specified page.
Storing Scanned Data This section describes the flow of basic Scan and Store operations. It also describes an example of how to store scanned data in a mail box. Depending on the file format, optional products are required to use the Scan function. 1 2 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Scan and Store] from the Main Menu screen. Press [Scan and Store].
3 4 Specify the mail box that you want to store the file in. Select the desired mail box. Start Scanning After specifying the settings, press Press Flow of Basic Operations Select Storage (Start). (Start). You may need to enter a PIN when specifying the mail box. Press [Scan]. If the following screen appears, press (Start) to scan the next original. After all of the originals are scanned, press [Start Storing]. The Scan screen is displayed. You can set various scan functions.
Things You Can Do with the Scan and Store Functions To scan the original and store it, press [Scan and Store] on the Main Menu screen. This section describes the functions you can use on the Scan and Store Basic Features screen and the [Options] screen. If you press [Scan] after selecting the storage location, the screen below appears. Depending on the file format, optional products are required to use the Scan function.
3 1 4 9 5 8 7 Flow of Basic Operations 2 6 [Options] 1 2 3 4 5 [Book 2 Pages] You can scan facing pages, such as in a book one sheet at a time. [Booklet Scan] You can scan with booklet settings. 6 7 [N on 1] You can scan multiple pages of the original and reduce the size of the images to fit onto a single page. You can also change the order of the layout. 8 [Nega/Posi] This mode enables you to scan and record the original image by inverting the hues and gradations.
Printing Stored Data This section describes the flow of basic Access Stored Files operations. The procedure for printing files stored in a mail box is used here as an example. 1 2 Selecting Function Select [Access Stored Files] from the Main Menu screen. Press [Access Stored Files]. Select Storage Specify the storage location for the file. Select [Mail Box] from the Storage Selection screen. Select the desired mail box. You may need to enter a PIN when specifying the mail box.
3 4 Select the file that you want to print press [Print]. Select the file to print. Start Printing Flow of Basic Operations Select File After specifying the settings, press [Start Printing]. Press [Start Printing]. Press [Print]. You can set various print settings on the screen displayed when [Change Print Settings] is pressed. For more information, see from p. 55 to p. 57 in this manual. The Print screen is displayed.
Sending Stored Data This section describes the flow of basic Access Stored Files operations. The procedure for sending a file stored in a mail box is used here as an example. 1 2 Selecting Function Select [Access Stored Files] from the Main Menu screen. Press [Access Stored Files]. Select Storage Select [Mail Box]. Select [Mail Box] from the Storage Selection screen. Select the desired mail box. You may need to enter a PIN when specifying the mail box.
3 4 Select the file that you want to send press [Send]. Select the file to send. Start Sending Flow of Basic Operations Select File Specify the destination press [Start Sending]. Press [Address Book]. Select the destinations press [OK]. Press [Send]. Press [Start Sending]. You can set various send functions. For more information, see p. 58 to p. 59 in this manual.
Things You Can Do with the Access Stored Files Functions (File Operation) To perform various operations on stored files, press [Access Stored Files] on the Main Menu screen. This section describes the functions you can use to edit files stored in a mail box. Select the file that you want to edit from the list of stored files, press [Edit File], and the following screen is displayed.
Things You Can Do with the Access Stored Files Functions (Print) This section describes the functions on the Print Settings screen that you can use when printing stored files. If you select the file that you want to print from the list of stored files and press [Print], the following screen is displayed. Optional products are required to print PDF/XPS files.
Things You Can Do with the Access Stored Files Functions (Print) This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Access Stored Files function. The [Options] screen is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. 2 13 3 1 4 12 5 11 6 10 9 8 7 15 14 [Options] (Mail Box) 1 2 3 [Add Cover] You can add covers. 9 [Page Numbering] You can print with page numbers.
3 1 4 8 7 6 9 5 11 10 [Options] (Advanced Box, the Advanced Box of Another Machine on the Same Network, Memory Media) 1 [Resolution] If the resolution is high, you can print fine text and images clearly. 7 [Booklet] This mode enables you to print documents in such a way that the prints are made into a booklet. * To make a saddle stitch booklet, optional products are required. 2 3 4 5 6 [Halftones] You can select the adjustment methods to use when printing with halftones.
Things You Can Do with the Access Stored Files Functions (Send) This section describes things you can do when sending a file stored in a mail box, and the modes available on the [Options] screen. Select the file that you want to send from the list of stored files, press [Send], and the following screen is displayed. An optional product is required to use the Fax function.
3 1 4 Flow of Basic Operations 2 5 7 6 7 [Options] 1 2 3 4 [Delayed Send] This mode enables you to store a send job in memory, and have it sent at a later time. [Job Done Notice] 5 6 Press to have the machine notify the user through e-mail when the send job is done. [File Name] If you set PDF(OCR), XPS(OCR), or OOXML(OCR) as the file format, you can set [Auto (OCR)] to ‘On’ to automatically extract the first text block in the document for use as its file name.
Operating the Machine from a Computer (Remote UI) The Remote UI (User Interface) is preinstalled software in the machine that enables you to access the machine’s functions by using your computer’s Web browser. For example, the Remote UI enables you to access the machine to check job status, execute jobs, and specify various settings. To be able to use the Remote UI, all you need is a Web browser and a network connection between your computer and the machine.
Remote UI (Last Page) 1 2 Access the Remote UI from a Web browser. Enter the IP address of the machine in the address bar of the Web browser. Checking the Job Status and Specifying the Settings Flow of Basic Operations Accessing the Remote UI from a Web Browser. Check the job status and specify the settings. To check the job status: Click [Status Monitor/Cancel]. Press [ENTER] on the keyboard.
Printing from a Computer If you install a printer driver in your computer, you can use the machine to print data created using application software. This section describes the flow of basic operations to print data from your computer. 1 2 Display Print Settings Screen Select [Print] from the [File] menu. From the [File] menu in the application software, click [Print]. Display Properties Screen of Printer Driver Select the printer to use. Select the printer to use in [Printer] click [Properties].
* A printer driver is software required for printing from application software. 3 4 Specify the print settings. Specify the desired settings click [OK]. Start Printing Flow of Basic Operations Specify Print Settings After specifying the settings, click [OK]. Click [OK]. When printing is complete, collect the output. To display detailed descriptions for each print setting, click [Help] on the bottom right of the Properties screen. The print job status can be checked from the Remote UI.
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Routine Maintenance Routine Maintenance 3 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Paper This section describes how to load paper. Loading Paper into a Paper Drawer If the selected paper runs out, or the selected paper drawer runs out of paper during printing, a screen prompting you to load paper appears on the touch panel display. Follow the procedure below to load paper into the paper drawers. When handling paper, take care not to cut yo ur hands on the edges of the paper.
1 Open the paper drawer. 1. Press the open button on the paper drawer in which you want to load paper. 2. Grip the handle, and pull out the paper drawer until it stops. 2 Routine Maintenance 1 Paper Drawer (Right/Left) 2 1 Paper Drawer 3 and 4 2 Prepare the paper to load. Open the packaging for the paper, and remove the paper stack. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.
3 Load the paper stack into the paper drawer. 1, 2 3 1. Make sure that the paper size plate of the paper drawer matches the size of the paper loaded in the paper drawer. 2. Load the paper stack against the right wall of the paper drawer. 3. Gently push the paper drawer back into the machine until it clicks into place in the closed position.
• Paper which is curled must be straightened out before loading it into the paper deck unit. • You will not be able to make copies or print if you load paper that exceeds the loading limit mark ( is not completely pushed into the machine. • Make sure that the height of the paper stack does not exceed the loading limit mark ( ). • Always check that the paper drawers are in place.
Adjusting a Paper Drawer to Hold a Different Paper Size If you want to load a different size paper into a paper drawer, follow the procedure described below to adjust the paper drawer guides. When handling paper, take care not to cut your hands on the edges of the paper. Adjusting a Paper Drawer 1 Remove the paper loaded in the paper drawer. 1. Press the open button on the paper drawer for which you want to adjust the paper size. 2. Grip the handle, and pull out the paper drawer until it stops. 3.
3 Load the appropriate size paper into the paper drawer. 4 Change the paper drawer’s paper size plate to match the new paper size. 1, 2 1 3 2 Routine Maintenance 1. Make sure that the paper size setting of the paper drawer matches the size of the paper to load in the paper drawer. 2. Load the paper stack against the right wall of the paper drawer. 1. Open the inside cover of the paper drawer, and lift up the plate. 2. Rotate the plate so that the new paper size is on the right side of the plate.
Loading Envelopes into the Multi-Purpose Tray Feeding direction into the multi-purpose tray differs, depending on the type of the envelopes. Preparation is required beforehand to prevent wrinkling or paper jam. For more information, see e-Manual > Basic Operations.
Loading Tab Paper This section describes how to load tab paper. You can load tab paper to the following paper source: • Paper Drawer 3 and 4 of the main unit • Multi-drawer Paper Deck-A1 • Document Insertion Unit-H1 • Document Insertion/Folding Unit-G1 / Document Insertion Unit-J1 Routine Maintenance Only LTR tab paper can be used. When you load tab paper into the paper drawer or Multi-drawer Paper Deck-A1, make sure to register the paper type. (See e-Manual > Settings/Registration.
Paper Source How to Load Tab Paper Paper Drawer Load reverse order tab paper face down with the tabs to the left side. 1 2 3 4 Multi-drawer Paper Deck-A1 1 Load right order tab paper face up with the tabs to the right side. 2 3 4 Document Insertion Unit-H1 1 Load reverse order tab paper face down with the tabs to the left side. 2 3 4 Document Insertion/Folding Unit-G1/ Document Insertion Unit-J1 1 Load reverse order tab paper face down with the tabs to the left side.
Loading Tab Paper 1 Open the paper drawer. 2 Remove the tab paper guide from its holder by sliding it to the left and lifting it up, and place it as shown below. 3 Load the tab paper face down with the tabs facing left. Routine Maintenance 1. Press the button on the paper drawer in which you want to load tab paper. 2. Grip the handle, and pull out the paper drawer until it stops. 1. Remove the tab paper guide. 2. Place the tab paper guide aligning to the mark for tab paper (LTR).
4 Squeeze the upper part of the front guide. Without releasing it, slide the front guide to align it with the mark for tab paper (LTR). Slide the front guide until it clicks into place. If the front guide is not adjusted properly for the paper size loaded in the paper drawer, the correct paper size may not appear on the touch panel display. Adjust the front guide correctly to avoid causing a paper jam, dirty prints, or make the inside of the machine dirty.
Loading Paper into the Paper Deck Unit-C1/POD Deck Lite-A1 (Optional) If you attach the Paper Deck Unit-C1 or POD Deck Lite-A1 to the machine, you have one additional source of paper for printing jobs. The Paper Deck Unit-C1 or POD Deck Lite-A1 hold up to 3,500 sheets of paper (20 lb bond (80 g/m2)). • The Paper Deck Unit-C1 and POD Deck Lite-A1 are optional products.
2 Prepare the paper to load. Open the packaging for the paper, and remove the paper stack. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. 3 Lift the feeding support roller. If the Paper Deck Unit-C1 is attached, proceed to step 4. • When loading paper, be sure to first lift the feeding support roller.
4 Load the paper stack into the paper deck unit. Routine Maintenance Paper Deck Unit-C1 POD Deck Lite-A1 5 Lower the feeding support roller and close the paper deck unit. 1. Lower the feeding support roller. If the Paper Deck Unit-C1 is attached, proceed to next step. 2. Close the paper deck unit. The inside lifter automatically ascends, and prepares the paper deck for feeding. When closing the paper deck unit, be careful not to get your fingers caught, as this may result in personal injury.
• Do not load the following types of paper into the Paper Deck Unit-C1. Doing so may cause a paper jam.
Changing the Paper Size for the POD Deck Lite-A1 This section explains how to change the paper size for the POD Deck Lite-A1. 1 Register the desired paper size for the POD Deck Lite-A1 in [Paper Settings] in [Preferences] (Settings/Registration). 2 Remove all of the loaded paper, the paper size sheet, and deck base plate in the paper deck. Routine Maintenance For instructions on registering the paper size for the POD Deck Lite-A1, see e-Manual > Settings/ Registration. 1. Press the open button. 2.
4 Remove the rear edge retainer. 5 Remove the two blue screws on the outer size change plate using a coin or something similar. Do not loosen or remove any screw other than the two blue screws on the outer size change plate. 6 82 Remove the outer size change plate.
7 Align the outer size change plate with the marks for the desired paper size that you want to load. (SRA3) 320mm 450mm 330mm 483mm 13 19 12 5/8 1711/16 305mm 457mm 12 18 A4/A3 Routine Maintenance 11 17/LTR B5/B4 LGL/LTR R A4 R • Make sure to align the outer size change plate properly with the marks for the desired paper size. There are two locations with marks for the paper size on the top of the outer size change plate. Align the outer size change plate with the desired marks.
9 Align the rear edge retainer with the marks for the desired paper size. B5 LTR A4 If the rear edge retainer is not aligned properly, paper may become jammed, the quality of the image may be degraded, or the inside of the machine may become dirty. Make sure to load paper with the rear edge retainer properly aligned with the paper size marks on the top and base of the paper deck. Fix the rear edge retainer with the blue screw using a coin or something similar.
Remove the inner size change plate. 12 Routine Maintenance Hot air that is blown by the fan may warm the inner size change plate. Align the inner size change plate with the marks for the desired paper size. 13 B4 B5 11 17/LTR 12 18 305mm 457mm 13 19 330mm 483mm A3 A4 125/8 1711/16 320mm 450mm (SRA3) • Make sure to align the inner size change plate properly with the marks for the desired paper size. There are two locations with marks for the paper size on the top of the inner size change plate.
Fix the inner size change plate with the two blue screws using a coin or something similar, while slightly holding its center front portion, and pressing it away from you. 14 Fasten the right blue screw before fastening the left blue screw. If you fasten the blue screws without pressing the inner size change plate away from you, the plate may be fixed at an angle.
Insert the correct deck base plate that matches the new paper size into the paper deck. 15 Routine Maintenance If you are not using the deck base plate, move the POD Deck Lite-A1 away from the main unit, and hang it on the hook that is on the inner left side of the POD Deck Lite-A1. • Always use the deck base plate when loading paper into the paper deck. If you load paper without setting the deck base plate, the loaded paper may hang over the lifter, and paper jam may occur.
Load the paper stack into the paper deck, and then lower the feeding support roller. 17 1. Load the paper stack. 2. Lower the feeding support roller. When loading paper, take care not to cut your hands on the edges of the paper. • To load paper larger than LGL, first close the paper deck to raise the inside lifter, open the paper deck, and then load the paper.
Loading Paper into the Multi-drawer Paper Deck-A1 (Optional) If the Multi-drawer Paper Deck-A1 is attached, three paper sources are added to the paper sources of the standard paper deck or paper drawer attached to the machine. Up to 2,000 sheets of paper (20 lb bond (80 g/m2)) each can be loaded into the upper, middle, and lower decks of the Multidrawer Paper Deck-A1. • The Multi-drawer Paper Deck-A1 is an optional product.
1 Open the paper deck. 1. Press the open button. 2. Open the paper deck. The inside lifter automatically descends to the paper loading position. It may take some time for the paper deck to open, even if you press the open button. 2 Prepare the paper to load. Open the packaging for the paper, and remove the paper stack. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding.
• Do not subject the paper holder plate to shock when loading paper into the paper deck, as this may result in a malfunction or damage to the machine. Routine Maintenance • Do not load the following types of paper into the Multi-drawer Paper Deck-A1. Doing so may cause a paper jam.
• When loading paper into the paper deck for the first time, adjust the size change plate to match the paper size being loaded. (See “Changing the Paper Size for the Multi-drawer Paper Deck-A1,” on p. 93.) • When loading paper into the paper deck, make sure that the paper size setting is the same size of the paper that is being loaded. • Load the paper below the rollers of the paper holder. • When loading paper, make sure that the height of the paper stack does not exceed 13/16” (20 mm).
Changing the Paper Size for the Multi-drawer Paper Deck-A1 This section explains how to change the paper size for the Multi-drawer Paper Deck-A1. When handling paper, take care not to cut your hands on the edges of the paper. Routine Maintenance 1 Open the paper deck. 1. Press the open button. 2. Open the paper deck. The inside lifter automatically descends to the paper loading position. It may take some time for the paper deck to open, even if you press the open button.
3 Remove all of the remaining paper. 4 Squeeze the lever, as shown below. Without releasing the lever, slide the outer size change plate and inner size change plate until it does not catch on the paper to set. 5 Load the desired paper to approximately 3/8” (10 mm) in height.
7 Slide the paper holder plate to align it with the desired paper size, as shown below. Routine Maintenance 6 Slide the outer size change plate and inner size change plate to align them with the desired paper size. ● If you use a paper which length of the parallel edge to the feeding direction is shorter than 18” (457.2 mm) : Slide the paper holder plate to align it with the desired paper size, as shown below.
8 Load all remaining paper into the paper deck. 9 Change the paper deck’s size plate to match the new paper size. Gently push the paper deck back into the machine until it clicks into place in the closed position. 10 The inside lifter automatically ascends, and prepares the paper deck for printing. When returning the paper deck to its original position, be careful not to get your fingers caught, as this may result in personal injury.
• Do not subject the paper holder plate to shock when loading paper into the paper deck, as this may result in a malfunction or damage to the machine. • If you use a paper which length of the parallel edge to the feeding direction is shorter than 18” (457.2 mm), load the paper below the loading limit of the paper holder plate. • If there are instructions on the package of paper about which side of the paper to load, follow those instructions.
Loading Paper into the Document Insertion Unit-H1 (Optional) Follow the procedure below to load the paper into the Document Insertion Unit-H1. When loading paper, take care not to cut your hands on the edges of the paper. • The Document Insertion Unit-H1 is an optional product. • The following paper sizes can be loaded into the Document Insertion Unit-H1: • 13” x 19”, 12” x 18”, 12 5/8” x 17 11/16”, 11” x 17”, LGL, LTR, LTRR, EXEC, and custom size (7 1/8” x 7 1/8” to 13” x 19 1/4” (182 mm x 182 mm to 330.
1 Adjust the slide guides to fit the paper size. ● To use the upper tray: Adjust the slide guide. Routine Maintenance ● To use the lower tray: Open the tray cover. ● Adjust the slide guide.
2 Prepare the paper to load. Open the packaging for the paper, and remove the paper stack. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. Also, you should always fan paper that has just been removed from a newly opened paper package. 3 Load the paper stack into the Document Insertion Unit-H1. ● If you want to load paper into the upper tray: Load the paper face up.
4 Select the desired paper size press [Next]. Routine Maintenance Select the same paper size that is loaded in the Document Insertion Unit-H1. To select an A or B series paper size, press [A/B Size]. 5 Select the desired paper type press [OK]. Make sure that the height of the paper stack does not exceed the loading limit mark ( • • • • ). You cannot make copies or prints on paper that is loaded in the Document Insertion Unit-H1.
Loading Paper into the Document Insertion/Folding Unit-G1/ Document Insertion Unit-J1 (Optional) Follow the procedure below to load the paper into the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1. • The Document Insertion/Folding Unit-G1 and Document Insertion Unit-J1 are optional products. • The following paper sizes can be loaded into the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1.
3 Load the paper face up. Routine Maintenance 4 Load the paper stack into the document insertion unit. Select the desired paper size press [Next]. Select the same paper size that is loaded in the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1. To select an A or B series paper size, press [A/B Size]. 5 Select the desired paper type press [OK]. When printing on special types of paper, such as heavy paper, be sure to correctly set the paper type.
Replacing the Stamp Cartridge (Duplex Color Image Reader Unit-F1) Originals sent via the Duplex Color Image Reader Unit-F1 can be stamped to indicate that they have been sent. Replace the stamp cartridge when the stamp mark is faint or no longer visible. When replacing the stamp cartridge, take care not to allow ink to come into contact with your hands or clothing. If ink gets onto your hands or clothing, wash it off immediately with cold water.
3 Insert the stamp cartridge. 1. Remove the old stamp cartridge, using tweezers. 2. Push in the new stamp cartridge until it clicks. Routine Maintenance • Insert the stamp cartridge so that it is not slanted. • Insert the stamp cartridge properly, or paper jams may occur. 4 Close the stamp cover. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
5 Close the document scan cover, and the feeder. 1. Close the document scan cover. 2. Close the feeder. • When closing the document scan cover and the feeder, be careful not to get your fingers caught, as this may result in personal injury. • Be aware that the light emitted from the platen glass may be very bright when closing the feeder.
Replacing the Staple Cartridge (For Optional Products) This section describes how to replace the staple case and staple cartridge in the stapler unit and saddle stitcher unit. When the stapler unit of the Staple Finisher-K1 or Booklet Finisher-K1 is almost out of staples and the staple cartridge in the stapler unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to replace the staple cartridge.
1 Open the front cover of the finisher. 2 Pull out the staple case from the stapler unit, holding it by its green tab. 3 Pull out the staple cartridge. 1. Pull out the staple cartridge. 2. Insert the new staple cartridge. • Remove the seal that holds the staples together after you place the staple cartridge into the staple case. • Only one staple cartridge can be inserted at a time.
4 Gently push the staple case into the stapler unit, until it is securely in place. 5 Close the front cover of the finisher. Always make sure to insert the staple case as far as it can go. Routine Maintenance When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
Replacing the Staple Cartridge in the Saddle Stitcher Unit (Booklet Finisher-K1) When the saddle stitcher unit of the Booklet Finisher-K1 is almost out of staples and the staple cartridge in the saddle stitcher unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to replace the staple cartridge. • Take care when handling the optional equipment that is attached to the machine.
2 Pull out the staple case in the saddle stitcher unit (F-C5). 3 Open the staple case cover by pressing the light blue area. 4 Lift and pull out the empty staple cartridge. 1. Pull out the saddle stitcher unit (F-C5). 2. Pull out the staple case, holding it by its tab. Routine Maintenance 1. Press the light blue area on both sides of the staple cartridge. 2. Open the staple case cover. 1.
5 Insert the new staple cartridge until it clicks into place. 6 Close the staple case cover. 7 Return the staple case to its original position in the saddle stitcher unit. When returning the staple case, always make sure to the staple case is inserted until the arrows are aligned as shown in the diagram. Follow steps 2 to 7 to replace the other staple cartridge in the saddle stitcher unit.
8 Gently push the saddle stitcher unit (F-C5) back into the machine, and close the front cover. 1. Gently push the saddle stitcher unit (F-C5) back into the machine. Always make sure to push the saddle stitcher unit in as far as it can go. Routine Maintenance 2. Close the front cover of the finisher. • When pushing the saddle stitcher unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury.
Replacing the Staple Cartridge in the Stapler Unit (Staple Finisher-L1/Booklet Finisher-L1) When the stapler unit of the Staple Finisher-L1 or Booklet Finisher-L1 is almost out of staples and the staple cartridge in the stapler unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to replace the staple cartridge.
3 Pull out the empty staple cartridge from the staple case. Routine Maintenance 2 Pull out the staple case, holding it by the green tab. 1. Press the areas indicated by PUSH on both sides of the staple case. 2. Once you have released the spring-loaded case, pull out the staple cartridge. 1 PUS H 2 1 4 Insert a new staple cartridge into the staple case. 1. Insert a new staple cartridge. 2. Press the spring-loaded case down until it clicks into place. 3.
5 Gently push the staple case back into the finisher and push down firmly until it is securely in place. 6 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. After the cover is closed, the stapler unit may automatically perform a “dry” stapling operation to reposition the staples.
Replacing the Staple Case in the Saddle Stitcher Unit (Booklet Finisher-L1) When the Booklet Finisher-L1 is almost out of staples and the staple cartridge in the saddle stitcher unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to replace the staple cartridge. Routine Maintenance If necessary, remove all output paper in the booklet tray before replacing the staple cartridge of the saddle stitcher unit.
1 Open the front cover of the finisher. 2 Pull out the saddle stitcher unit, and then push the stapler unit up. 1. Grip the handle of the saddle stitcher *2 unit, and pull out until it stops. 2. Pull the stapler unit of the saddle stitcher unit towards you, *1 and then push it up. 2 1 *1 Stapler Unit *2 Saddle Stitcher Unit 3 Insert the new staple case. 12 12 12 \ • Only one staple case can be inserted at a time. • When replacing the staple cases, replace both the front and back staple cases.
4 Push the saddle stitcher unit back into its original position. 2 When pushing the saddle stitcher unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury. 5 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. When you have replaced the staple case, be sure to manually reposition the staples in the saddle stitcher unit.
Removing Staple Waste (Staple Finisher-K1/Booklet Finisher-K1) This section describes how to remove the staple waste from the staple waste tray. When the staple waste tray of the Staple Finisher-K1/Booklet Finisher-K1 becomes full, a screen prompting you to remove the staple waste appears on the touch panel display. Follow the procedure described below to remove the staple waste. The Staple Finisher-K1 and Booklet Finisher-K1 are optional products. 1 Open the front cover of the finisher.
3 Discard the staple waste. Routine Maintenance When discarding the staple waste, be careful not to touch the staple waste, as this may result in personal injury. 4 Return the staple waste tray to its original position. Make sure to insert the staple waste tray as far as it can go. 5 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
Removing Punch Waste (Puncher Unit-BF1) This section describes how to remove punch waste from the puncher. When the punch waste tray of the Puncher Unit-BF1 becomes full, a screen prompting you to remove the punch waste appears on the touch panel display. Follow the procedure described below to remove the punch waste. Take care when handling the optional equipment that is attached to the machine.
3 Discard the punch waste into a receptacle. Routine Maintenance Make sure that the punch waste tray is completely emptied. 4 Return the punch waste tray to its original position. Always make sure to insert the punch waste tray as far as it can go, until it clicks into place. If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode. 5 Close the front cover of the finisher.
Removing Punch Waste (External 2/3 Hole Puncher-A1) This section describes how to remove punch waste from the puncher. When the punch waste tray of the Puncher becomes full, a screen prompting you to remove the punch waste appears on the touch panel display. Follow the procedure described below to remove the punch waste. • The External 2/3 Hole Puncher-A1 is an optional product. • The External 2/3 Hole Puncher-A1 is available only when the Staple Finisher-L1 or Booklet Finisher-L1 is attached.
3 Return the punch waste tray to its original position. 1. Push the punch waste tray back into its original position. 2. Close the front cover of the puncher. Routine Maintenance 1 2 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode.
Removing Trim Waste (Inner Booklet Trimmer-A1) This section describes how to remove the trim waste from the trim waste tray. When the trim waste tray of the Inner Booklet Trimmer-A1 becomes full, a screen prompting you to remove the trim waste appears on the touch panel display. Follow the procedure described below to remove the trim waste. Take care when handling the optional equipment that is attached to the machine.
3 Discard the trim waste into a receptacle. Routine Maintenance Make sure that the trim waste tray is completely emptied. 4 Return the trim waste tray to its original position and close the front cover of the finisher. 1 Return the trim waste tray. Always make sure to insert the trim waste tray as far as it can go. 2 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
Replacing the Toner Cartridge When the message is displayed on the touch panel display, press right and replace the toner cartridge for the displayed color. on the bottom When the Black toner or all of the toners run out completely and prints can no longer be made, a screen with instructions on how to replace the toner cartridge appears on the touch panel display. Follow the procedure described below to replace the toner cartridge.
• • • • • • Complete instructions on how to replace the toner cartridge can be accessed by pressing [Previous] or [Next] on the touch panel display. • If toner runs out during a print job, the remaining prints are made after you replace the toner cartridge. • If black toner is left, you can continue copying and printing in black-and-white.
3 Select the color of the toner you want to replace from the display on the control panel press [Remove Toner Cartridges]. If the toner with content remaining is selected, the message is displayed. If you want to continue replacement, press [Yes]. If you do not want to replace the toner, press [No].
4 Wait for the internal cover to open automatically, and pull the toner cartridge out of the toner supply port. Routine Maintenance *1 *2 *1 Black Toner Cartridge *2 Cyan, Magenta, or Yellow Toner Cartridge If the internal cover does not automatically open because of reasons such as closing of the toner replacement cover, an error message is displayed. Repeat the procedure from step 1.
5 Prepare the new toner cartridge. 6 Hold the new toner cartridge in your hands, as shown below, and gently tilt it up and down 10 times. 7 Twist the red protective cap of the new toner cartridge in the direction of the arrow to remove it.
8 Push the new toner cartridge in as far as possible. Routine Maintenance *1 *2 *1 Black Toner Cartridge *2 Cyan, Magenta, or Yellow Toner Cartridge When replacing toner cartridges, make sure that the color of the toner cartridge matches the color of label on the internal cover. 9 Close the internal cover. *1 *2 *1 Black Toner Cartridge *2 Cyan, Magenta, or Yellow Toner Cartridge If the toner cartridge is not inserted, you cannot close the internal cover.
Close the toner replacement cover. 10 The toner confirmation screen is displayed. 134 When closing the toner replacement cover, be careful not to get your fingers caught, as this may result in personal injury.
Routine Cleaning If the original is not copied clearly or streaks appear on printed output, clean the following parts of the machine. For highquality printouts, we recommend cleaning these parts once or twice a month. ● Platen glass ● Underside of the feeder ● Rollers ● Drums If the touch panel display becomes dirty and the screen may not be seen clearly, clean the touch panel display. Since the touch panel display becomes dirty from normal use, we recommend that you clean it once a week or every 10 days.
Platen Glass and Underside of the Feeder If the platen glass or the underside of the feeder is dirty, the original may not be scanned clearly, or the size of the original may be detected incorrectly. Clean the platen glass and the underside of the feeder by following the procedure below. This procedure is necessary only if the Duplex Color Image Reader Unit-F1 is attached.
Manual Feeder Cleaning If originals that have been fed through the feeder have streaks or appear dirty, clean the feeder’s scanning area. Clean the feeder’s scanning area with a cloth which is wrung after being dampened in water, and then wipe them clean with a soft, dry cloth. If the document feed scanning area is dirty, documents may not be scanned clearly, and the size of the document may not be detected correctly.
3 Clean the feed scanning area with a cloth dampened in water or a mild detergent, and then wipe the area with a soft dry cloth. 4 Close the covers and the feeder. 1 Close the inside cover. 2 Close the document scan cover. 3 Close the feeder. • When closing the covers and the feeder, be careful not to get your fingers caught, as this may result in personal injury. • Be aware that the light emitted from the platen glass may be very bright when closing the feeder.
Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, perform an automatic feeder cleaning for the rollers of the feeder. This procedure is necessary only if the Duplex Color Image Reader Unit-F1 is attached. 2 3 Routine Maintenance 1 Press (Settings/Registration). Press [Adjustment/Maintenance] [Maintenance] [Clean Feeder]. Place 10 sheets of blank paper into the feeder press [Start].
Wire Cleaning If streaks appear on printed output or random parts of the printed image are missing, clean the corona assembly wires inside the main unit. 1 2 3 140 Press (Settings/Registration). Press [Adjustment/Maintenance] [Maintenance] [Clean Wire]. Press [Start]. It takes approximately 35 seconds to clean the wire. When cleaning is complete, try printing again. Wire cleaning cannot be performed during printing.
Roller Cleaning If dirt or streaks appear on printed output, clean the roller inside of the main unit. 2 3 (Settings/Registration). Routine Maintenance 1 Press Press [Adjustment/Maintenance] [Maintenance] [Clean Roller]. Press [Start]. It takes approximately 20 seconds to clean the roller. When cleaning is complete, try printing again. Roller cleaning cannot be performed during printing.
Drum Cleaning Printed images may be light or distorted when the machine is used immediately after installation or after a long period time of not using the machine. If printed images are light or distorted, clean the drum inside the machine as necessary. 1 2 3 142 Press (Settings/Registration). Press [Adjustment/Maintenance] [Maintenance] [Clean Drum]. Press [Start]. It takes approximately 35 seconds to clean the drum. When cleaning is complete, try printing again.
Cleaning the Touch Panel Display If the touch panel display becomes dirty and the screen may not be seen clearly, clean the touch panel display. Routine Maintenance 1 Wipe the touch panel display with a cloth dampened in water or a mild cleaning agent, and then wipe the area clean with a soft, dry cloth.
Consumables The following consumables are available from Canon. For more information, contact your local authorized Canon dealer. We recommend that you order paper stock and toner from your local authorized Canon dealer before your stock runs out. ● Recommended Paper In addition to plain paper (11” x 17”, LGL, and LTR size), recycled paper, color paper, transparencies (recommended for this machine), tracing paper, labels, and other types of paper stock are available.
● Toner If a message prompting you to replace the toner cartridge appears on the touch panel display, replace the used toner cartridge with a new one. Toner comes in four colors: black, cyan, magenta, and yellow. Check the toner color that you need to replace before ordering toner from your local authorized Canon dealer. Also, when replacing the toner cartridge, make sure that you replace toner of the correct color. Use only toner cartridges intended for use with this machine.
• Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire. • Do not store toner cartridges in places exposed to open flames, as this may cause the toner to ignite, resulting in burns or a fire. • If you accidentally spill or scatter toner, carefully gather the toner particles together or wipe them up with a soft, damp cloth in a way that prevents inhalation.
● Staple Cartridge in the Staple Unit Finisher Name Staple-N1 Staple Finisher-L1 Booklet Finisher-L1 Staple-J1 Routine Maintenance Staple Finisher-K1 Booklet Finisher-K1 Shape 147
● Staple Cartridge in the Saddle Stitcher Unit Finisher Booklet Finisher-K1 Name Shape Staple-P1 Staple Cartridge-D2 Booklet Finisher-L1 Staple Cartridge-D3 ● Genuine Supplies Canon has developed and manufactured Toner, Parts, and Supplies specifically for use in this machine. For optimal print quality and for optimal machine performance and productivity, we recommend that you use Genuine Canon Toner, Parts, and Supplies.
Troubleshooting Troubleshooting 4 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing Paper Jams If a paper jam occurs, a screen with animation indicating how to clear the jam or a screen with list indicating the order to clear the jam appears on the touch panel display. Check the location of the paper jam, and follow the instructions on the screen to clear the paper jam. The screen is displayed repeatedly until the paper jam is cleared.
Locations of Paper Jams Paper jams may occur in the following parts of the machine. See the applicable section to clear the paper jam. Multi-purpose Tray (p. 168) Fixing Transport Unit (p. 164) Troubleshooting Paper Drawers (Right/Left) (p. 171) Right Cover of the Machine (p. 157) Paper Drawers 3 and 4 (p.
Duplex Color Image Reader Unit-F1 (Optional) (p. 182) Left Cover of the Machine (p. 161) 152 Paper Deck Unit-C1/POD Deck Lite-A1 (Optional) (p.
Front Cover of the Multi-drawer Paper Deck-A1 (Optional) (p. 175) Document Insertion Unit-H1 (Optional) (p. 188) Troubleshooting Paper Decks of the Multi-drawer Paper Deck-A1 (Optional) (p. 180) Right Cover of the Machine (When the Multi-drawer Paper Deck-A1 is attached) (p. 159) Paper Folding Unit-G1 (Optional) (p.
Left Cover of the Machine (When the Buffer Pass Unit-J1 is attached) (p. 162) Professional Puncher Integration Unit-B1 (Optional) (p. 195) Staple Finisher-K1 (Optional) (p. 203) Buffer Pass Unit-J1 (p. 185) Saddle Stitcher Unit (p. 213) Inside the Front Cover (p.
Insertion Unit (p. 218) Troubleshooting Inside the Insertion Unit (p. 221) Folding Unit (p. 224) External 2/3 Hole Puncher-A1 (Optional) (p.
Inside the Top Cover (p. 231) Output Area (p. 233) Saddle Stitcher Unit of the Booklet Finisher-L1 (p. 238) Front Cover of the Booklet Finisher-L1 (p.
Main Unit If a paper jam occurs in the main unit area, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. The Multi-drawer Paper Deck-A1, Paper Deck Unit-C1, POD Deck Lite-A1, and Copy Tray-P1 are the optional products.
3 Remove any jammed paper from the lower right cover of the main unit. 4 Gently close the lower right and upper right covers of the main unit until it clicks into place in the closed position. 1. Open the lower right cover of the main unit. 2. Remove any jammed paper. 1. Close the upper right cover. 2. Close the lower right cover. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
Right Cover of the Machine (When the Multi-drawer Paper Deck-A1 is attached) 1 Close the cover that is open. 2 Open the front cover of the Multi-drawer Paper Deck-A1. 3 Remove any jammed paper from the lower right cover of the main unit. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Troubleshooting 1. Open the lower right cover of the main unit. 2. Remove any jammed paper.
4 Close the lower right cover of the machine. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 5 Close the front cover of the Multi-drawer Paper Deck-A1. 6 Follow the instructions on the screen. 160 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
Left Cover of the Machine If the Copy Tray-P1 is attached to the main unit, remove all output paper from the tray. It may be necessary to lift the Copy Tray-P1 up, depending on the paper jam. 2 Remove any jammed paper from the left cover of the main unit. Troubleshooting 1 Close the cover that is open. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 1 Open the left cover. 2 Remove any jammed paper. 3 Close the left cover.
Left Cover of the Machine (When the Buffer Pass Unit-J1 is attached) 1 Close the cover that is open. 2 Open the front cover of the Buffer Pass Unit-J1. 3 Open the lower guide of the Buffer Pass Unit-J1. 162 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
4 Remove any jammed paper from the left cover of the main unit. 1. Open the left cover. 2. Remove any jammed paper. 3. Close the left cover. Troubleshooting When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 5 Close the lower guide of the Buffer Pass Unit-J1. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 6 Close the front cover of the Buffer Pass Unit-J1.
7 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared. Fixing Transport Unit 1 Close the cover that is open. 2 Open the front cover of the main unit, and turn the dial 15 times. 3 Remove any jammed paper. 164 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 1. Open the front cover of the main unit. 2. Turn the dial 15 times. 1.
4 Remove any jammed paper from the edge guide. 1. Open the edge guide. 2. Remove any jammed paper. 3. Close the edge guide. Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 5 Remove any jammed paper from the fixing transport unit. • The fixing unit and its surroundings are subject to high-temperatures. When removing jammed paper, take care not to touch anything in this area.
6 Open the inner output unit, and remove any jammed paper. 7 Gently push the inner output unit back into its original position. 8 Remove any jammed paper from the 2-sided guide. 1 Open the inner output unit. 2 Open the inner output guide. 3 Remove any jammed paper. 1 Open the 2-sided guide, holding by the green tab. 2 Remove any jammed paper. 3 Close the 2-sided guide. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
9 Gently push the fixing transport unit back into its original position, and close the front cover of the main unit. 1 Gently push the fixing transport unit back into its original position. 2 Close the front cover. Troubleshooting When returning the unit to its original position or closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Follow the instructions on the screen.
Paper Sources If a paper jam occurs in paper sources, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the display of the screen, to remove the jammed paper. The Paper Deck Unit-C1, POD Deck Lite-A1, and Multi-drawer Paper Deck-A1 are optional products. Multi-purpose Tray 1 Close the cover that is open. 2 Remove the paper that is not jammed from the multi-purpose tray.
4 Remove any jammed paper. 5 Close the right cover of the main unit. 6 Follow the instructions on the screen. Troubleshooting 3 Open the right cover of the main unit. 1 Remove any jammed paper from the outside of the upper right cover. 2 Remove any jammed paper from the inside of the upper right cover. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
Paper Drawers 3 and 4 1 Remove any paper jammed in the paper drawer. 2 Gently push the paper drawer back into the machine until it clicks into place in the closed position. 3 Follow the instructions on the screen. 170 1 Press the open button of the paper drawer that is feeding the paper. 2 Grip the handle, and pull out the paper drawer until it stops. 3 Remove any jammed paper.
Paper Drawers (Right/Left) 1 Pull out the paper drawer. If the paper drawer seems to be stuck, do not pull it out by force. Push it back into the machine, press the release button again, and then pull it back out. 2 Remove any jammed paper, and push the paper drawer back into the machine. 1 Remove any jammed paper. 2 Gently push the paper drawer back into the machine until it clicks into place in the closed position.
Paper Deck Unit-C1/POD Deck Lite-A1 (Optional) 1 Close any open cover. 2 Move the paper deck away from the main unit. 172 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 1. Press the release button. 2. Move the paper deck away from the main unit.
3 Remove any paper jammed in the side of the paper deck. Troubleshooting Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot. 4 Reconnect the paper deck to the main unit. If the paper jam message is no longer displayed when you reconnect the paper deck, proceed to step 8. When reconnecting the paper deck to main unit, be careful not to get your fingers caught, as this may result in personal injury.
5 Open the paper deck. 1 Press the open button. 2 Open the paper deck. The inside lifter automatically descends to the paper loading position. If the machine is in the Sleep mode (the touch panel is not displayed, and only (Energy Saver)is lit), you may be unable to open the paper deck unit. In this case, press (Energy Saver)to reactivate the machine, and then press the open button on the paper deck unit. 6 Remove any jammed paper. Look carefully, as jammed paper may be difficult to see.
8 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared. Troubleshooting Front Cover of the Multi-drawer Paper Deck-A1 (Optional) The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper. A2 A1 A3 A4 B1 B2 * *Front Cover 1 Close the cover that is open.
2 Open the front cover of the Multi-drawer Paper Deck-A1. 3 Remove any jammed paper from the guide (D-A1). 4 Turn the dial (D-A2), and remove any jammed paper. 176 1. Open the guide (DA1). 2. Remove any jammed paper. 1. Turn the dial (DA2) in the direction of the arrow (counterclockwise). 2. Remove any jammed paper.
5 Remove any jammed paper from the guide (D-A3). 6 Turn the dial (D-A4), and remove any jammed paper. 7 Close the guide (D-A3). 1. Open the guide (DA3). 2. Remove any jammed paper. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 177 Troubleshooting 1 Turn the dial (DA4) in the direction of the arrow (counterclockwise). 2 Remove any jammed paper.
8 Close the guide (D-A1). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 9 Remove any jammed paper from the guide (D-B1). 1 Open the guide (DB1). 2 Remove any jammed paper. Turn the dial (D-B2), and remove nay jammed paper. 10 178 1 Turn the dial (DB2) in the direction of the arrow (counterclockwise). 2 Remove any jammed paper.
Close the guide (D-B1). 11 Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Close the front cover of the Multi-drawer Paper Deck-A1. 12 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Follow the instructions on the screen. 13 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
Paper Decks of the Multi-drawer Paper Deck-A1 (Optional) The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper. C D E 1 Remove any paper jammed in the paper deck. 1 Push the open button of the paper deck indicated on the touch panel display. 2 Grip the handle, and pull out the paper deck until it stops. 3 Remove any jammed paper.
2 Gently push the paper deck back into the machine until it clicks into place in the closed position. 3 Follow the instructions on the screen. When closing the paper deck, be careful not to get your fingers caught, as this may result in personal injury. Troubleshooting The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper am is cleared.
Duplex Color Image Reader Unit-F1 (Optional) Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed original. The Duplex Color Image Reader Unit-F1 is optional product. 1 Remove originals from the original supply tray. 2 Remove any originals from the feeder cover. 3 Open the inner cover, holding it by its front tab. 182 1. Pull the lever, and open the feeder cover. 2.
4 Turn the green feed dial, and remove any jammed originals. 5 Close the inner cover and the feeder cover. 1. Turn the green feed dial. 2. Remove any jammed originals. Troubleshooting 1. Close the inner cover. 2. Close the feeder cover. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
6 Remove any jammed originals from the feeder. 1 Lift the feeder. 2 Remove any jammed originals. 3 Close the feeder. • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. • Be aware that the light emitted from the platen glass may be very bright when closing the feeder. If there is difficulty in removing jammed paper, close the feeder and open the feeder cover and the inner cover, and then proceed to step 4.
Buffer Pass Unit-J1 If a paper jam occurs inside the Buffer Pass Unit-J1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. 2 Open the front cover of the Buffer Pass Unit-J1. 3 Open the lower guide and upper guide of the Buffer Pass Unit-J1.
4 Turn the knob, and remove any jammed paper. 5 Close the lower guide and upper guide of the Buffer Pass Unit-J1. 1 Turn the knob to the right. 2 Remove any jammed paper from the lower guide. 3 Turn the knob to the left. 4 Remove any jammed paper from the upper guide. 1. Close the upper guide. 2. Close the lower guide. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
6 Close the front cover of the Buffer Pass Unit-J1. 7 Follow the instructions on the screen. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Troubleshooting The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
Document Insertion Unit-H1 (Optional) If a paper jam occurs inside the Document Insertion Unit-H1, a screen indicating prompting you to remove the jammed paper how to clear the jam appears on the touch panel display. Follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. The part of the Document Insertion Unit-H1 may interfere with the finisher when clearing jams.
2 Remove any paper jammed in the upper cover (I-I1) of the document insertion unit. 3 Remove any paper jammed in the guide (I-I2). 4 Close the guide (I-I2) and the upper cover (I-I1). 1. Open the upper cover (I-I1) of the document insertion unit. 2. Remove any jammed paper. Troubleshooting 1. Open the guide (I-I2). 2. Remove any jammed paper. 1. Close the guide (I-I2). 2. Close the upper cover (I-I1).
5 Open the document insertion unit. 6 Remove any paper jammed in the guide (I-13). 7 Close the guide (I-13) and the document insertion unit. 1 Open the guide (I-13). 2 Remove any jammed paper. 1 Close the guide (I-13). 2 Close the document insertion unit. When closing the guide and the document insertion unit, be careful not to get your fingers caught, as this may result in personal injury.
9 Open the guide (I-A1). Troubleshooting 8 Open the front cover of the Document Insertion Unit-H1. When opening the guide (l-A1), be careful not to get your fingers caught, as this may result in personal injury.
Remove any paper jammed in the guide (I-A1). 10 1 Remove any jammed paper. 2 Close the guide (I-A1). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Open the guide (I-A2). 11 When opening the guide (l-A2), be careful not to get your fingers caught, as this may result in personal injury.
Turn the dial (I-A3), and remove any jammed paper. 12 1 Turn the dial (I-A3) in the direction of the arrow (counterclockwise). 2 Remove any jammed paper. Troubleshooting Close the guide (I-A2) and the front cover. 13 1 Close the guide (I-A2). 2 Close the front cover. When closing the guide and the cover, be careful not to get your fingers caught, as this may result in personal injury.
Reload the paper into the document insertion unit. 14 Follow the instructions on the screen. 15 194 The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
Professional Puncher Integration Unit-B1 (Optional) If a paper jam occurs inside the Professional Puncher Integration Unit-B1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper.
1 Open the front cover of the Professional Puncher Integration Unit-B1. 2 Remove any jammed paper from the guide (R-A). 1. Lift up the guide (RA) until it clicks into place. 2. Remove any jammed paper. 3. Close the guide (R-A) until it clicks into place. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 3 196 Turn the lever of the guide (R-B1), and open the guide (R-B1). 1. Turn the lever of the guide (R-B1) to the right. 2.
5 Turn the lever of the guide (R-B1) to the left until it clicks into place. Troubleshooting 4 Remove any jammed paper. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 6 Open the guide (R-B2) until it clicks into place.
7 Remove any jammed paper. 8 Close the guide (R-B2) until it clicks into place. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 9 Close the front cover of the Professional Puncher Integration Unit-B1. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Follow the instructions on the screen.
Paper Folding Unit-G1 (Optional) If a paper jam occurs inside the Paper Folding Unit-G1, a screen indicating the location of the paper jam and how to clear the jam appears on the touch panel display. Follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. • The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper.
2 Open the guide (M-A2). 3 Turn the dial (M-A3), and remove any jammed paper. 4 Remove any paper jammed in the left guide (M-B2). 1. Turn the dial (MA3) in the direction of the arrow (counterclockwise). 2. Remove any jammed paper. 1. Pull out the paper folding unit (M-B1). 2. Open the left guide (M-B2). 3. Remove any jammed paper in the inside guide. 4. Remove any jammed paper in the outside guide. 5. Close the left guide (M-B2).
5 Remove any paper jammed in the right guide (M-B3). 1. Open the right guide (M-B3). Open the guide as far as it can go. Troubleshooting 2. Remove any jammed paper in the inside guide. 3. Remove any jammed paper in the outside guide. 4. Close the right guide (M-B3). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 6 Remove any paper jammed in the exit slot. 1 Push out any jammed paper toward the exit slot. 2 Remove any jammed paper.
7 Close the guide (M-A2) and the front cover. 1 Close the guide (MA2). 2 Close the front cover. When closing the guide and the cover, be careful not to get your fingers caught, as this may result in personal injury. If the paper jam message is displayed even after the paper jam is cleared, check whether there is any paper left by opening the entrance guide. 8 202 Follow the instructions on the screen.
Staple Finisher-K1 (Optional) If a paper jam occurs inside the Staple Finisher-K1, a screen prompting you to remove the jammed paper appears on the touch panel display. Follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. Take care when handling the optional equipment that is attached to the machine.
2 Slide the guide (F-A1) to align it with the mark. Slide the guide once to align with . This procedure is necessary only if the Puncher Unit-BF1 is attached. 3 204 Open the entrance guide.
4 Remove any jammed paper. 1. Remove any jammed paper. 2. Close the entrance guide. Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 5 Open the guide (F-B1).
6 Remove any jammed paper. 1 Remove any jammed paper. 2 Close the guide (F-B1). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 7 206 Turn the lower dial (F-B2) in the direction of the arrow (counterclockwise).
8 Remove any paper jammed in the guide (F-B3). 1 Open the guide (F-B3). 2 Remove any jammed paper. 3 Close the guide (F-B3). Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 9 Close the front cover of the finisher. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Follow the instructions on the screen.
Booklet Finisher-K1 (Optional) If a paper jam occurs inside the Booklet Finisher-K1, a screen prompting you to remove the jammed paper appears on the touch panel display. Follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. Take care when handling the optional equipment that is attached to the machine.
2 Slide the guide (F-A1) to align it with the mark. with Troubleshooting Slide the guide once to align . This procedure is not necessary only if the Puncher Unit-BF1 is attached.. 3 Open the guide (F-B1).
4 Remove any jammed paper. 1. Remove any jammed paper. 2. Close the guide (F-B1). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 5 210 Open the guide (F-B2).
6 Remove any jammed paper. 1 Remove any jammed paper. 2 Close the guide (F-B2). Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 7 Turn the lower dial (F-B3) in the direction of the arrow (counterclockwise).
8 Remove any jammed paper from the guide (F-B4). 1 Open the guide (F-B4). 2 Remove any jammed paper. 3 Close the guide (F-B4). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 9 Close the front cover of the finisher. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Follow the instructions on the screen.
Saddle Stitcher Unit The following illustration indicates the location of the paper jam. Please refer to it to remove the jammed paper. C1 C2 Troubleshooting C3 * C5 C4 ** C6 *Front Guide **Delivery Guide 1 Open the front cover of the finisher.
2 Open the guide (F-C1). 3 Open the guide (F-C2). 4 Remove any jammed paper. 1. Turn the lower dial (F-C3) in the direction of the arrow (counterclockwise). Jammed paper is fed to the guide (F-C2). 2. Remove any jammed paper. 3. Close the guide (F-C2). When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
5 Close the guide (F-C1). Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 6 If the lamp is ON, while pushing in the dial (F-C4), turn it in the direction of the arrow (counterclockwise) until the lamp turns off. * * Lamp If the lamp is OFF, proceed to step 7.
7 Remove output sheets from the booklet tray. 8 Pull out the saddle stitcher unit (F-C5). 9 Remove any jammed paper from the right cover of the saddle stitcher unit (FC6). 1 Open the right cover (FC6). 2 Remove any jammed paper. 3 Close the right cover (FC6). When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
If parts of the paper are left on top of the feeding belt, open the guide, and remove any parts of the paper left. 10 1 Open the delivery guide, and remove any jammed paper. 2 Close the delivery guide. Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. This procedure is only required if the Inner Booklet Trimmer-A1 is not attached. Push the saddle stitcher unit (F-C5), and close the front cover of the finisher.
Document Insertion/Folding Unit-G1/Document Insertion Unit-J1 (Optional) If a paper jam occurs inside Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper.
2 Remove any jammed paper from the top cover. 1 Remove the paper that is not jammed. 2 Remove any jammed paper. 3 Close the top cover. Troubleshooting When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 3 Open the front cover and the insertion unit. 1 Open the front cover. 2 Open the insertion unit.
4 Remove any jammed paper from the delivery unit. 1. Open the delivery unit. 2. Remove any jammed paper. 3. Close the delivery unit. When closing the delivery unit, be careful not to get your fingers caught, as this may result in personal injury. 5 Close the insertion unit and the front cover. 1 Close the insertion unit. 2 Close the front cover. When closing the insertion unit and the cover, be careful not to get your fingers caught, as this may result in personal injury.
Inside the Insertion Unit 2 Open the upper delivery guide. 3 Remove any jammed paper. Troubleshooting 1 Open the front cover of the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1.
4 Close the upper delivery guide. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 5 222 Open the lower delivery guide.
6 Remove any jammed paper from the lower delivery guide. 1 Remove any jammed paper. 2 Close the lower delivery guide. Troubleshooting When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the front cover. 8 Follow the instructions on the screen. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
Folding Unit 1 Open the front cover of the Document Insertion/Folding Unit-G1. 2 Open the lower delivery guide. 3 Pull out the folding unit.
4 Remove any jammed paper from the exit slot. 5 Remove any jammed paper from the left guide. 1 Push out any jammed paper toward the exit slot. 2 Remove any jammed paper. Troubleshooting 1 Open the left guide. 2 Remove any jammed paper from the inside guide. 3 Remove any jammed paper from the outside guide.
6 Remove any jammed paper from the right guide. 1 Open the right guide. 2 Remove any jammed paper. 3 Close the right guide. When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the left guide, and return the folding unit to its original position. 1 Close the left guide. 2 Return the folding unit to its original position.
8 Close the lower delivery guide and the front cover. 1 Close the lower delivery guide. 2 Close the front cover. Troubleshooting When closing the guide and cover, be careful not to get your fingers caught, as this may result in personal injury. 9 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
External 2/3 Hole Puncher-A1 (Optional) If a paper jam occurs inside the puncher, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. The External 2/3 Hole Puncher-A1 is an optional product. 1 Open the front cover of the puncher waste tray. 2 Set the green knob to the fixed position.
3 Remove any paper jammed from the top cover of the puncher. 4 Close the top cover of the puncher. 1 Open the top cover of the puncher. 2 Remove any jammed paper. Troubleshooting If you opened the insertion unit in step 2, gently push down the insertion unit back into its original position. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
5 Close the front cover of the puncher waste tray. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 6 230 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
Staple Finisher-L1/Booklet Finisher-L1 (Optional) If a paper jam occurs in the Staple Finisher-L1 or Booklet Finisher-L1, a screen prompting you to remove the jammed paper appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper.
3 Remove any paper jammed from the top cover of the finisher. 1 Remove any jammed paper. 2 Close the top cover of the finisher. If you open the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 in step 1, close the insertion unit. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 4 Close the front cover of the finisher. 5 Follow the instructions on the screen.
Output Area 1 Open the output slot on the outside of the finisher, and remove any jammed paper that is visible. If you cannot see any jammed paper, check if any jammed paper is stuck inside the output area of the finisher. Troubleshooting 1 Open the output slot. 2 Remove any jammed paper. 3 Close the output slot. If a paper jam occurs when you are printing in the Staple mode, do not remove the output sheets that are waiting to be stapled. (Printing and stapling resume after you clear the paper jam.
3 Open the top cover of the finisher. 4 Open the delivery guide. 5 Remove any jammed paper.
6 Close the delivery guide. Troubleshooting When closing the delivery guide, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the top cover and front cover of the finisher. 1 Close the top cover. If you open the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 in step 2, close the insertion unit. 2 Close the front cover. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
Front Cover of the Booklet Finisher-L1 1 Open the front cover of the finisher. If the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 is attached, open the insertion unit. 2 236 Open the top cover of the finisher.
3 Remove any jammed paper from the upper delivery guide. 1 Tilt the upper delivery guide to the right. 2 Remove any jammed paper. Troubleshooting When releasing the upper delivery guide, be careful not to get your fingers caught, as this may result in personal injury. Springs are attached to the upper delivery guide, so it returns to its original position when released. 4 Remove any jammed paper from the lower delivery guide. 1 Tilt the lower delivery guide to the right. 2 Remove any jammed paper.
5 Close the top cover and front cover of the finisher. 1 Close the top cover of the finisher. If you open the Document Insertion/Folding Unit-G1 or Document Insertion Unit-J1 in step 1, close the insertion unit. 2 Close the front cover of the finisher. When closing the covers, be careful not to get your fingers caught, as this may result in personal injury. 6 Follow the instructions on the screen.
3 While pushing in the larger knob on the left, turn it in the direction of the arrow (clockwise). 4 Remove any jammed paper protruding from the saddle stitcher unit. 239 Troubleshooting 2 Turn the small knob on the right in the direction of the arrow (counterclockwise).
5 Remove any jammed paper from the lower delivery guide. 1 Tilt the lower delivery guide to the right. 2 Remove any jammed paper. 3 Return the lower delivery guide to its original position. When returning the lower delivery guide to its original position, be careful not to get your fingers caught, as this may result in personal injury. 6 Close the front cover of the finisher. 7 Follow the instructions on the screen.
Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. ● There are torn pieces of paper left inside the machine. ● The paper loaded in the paper drawer differs from the setting.
Clearing Staple Jams (For Optional Products) If a staple jam occurs, a screen indicating the location of the staple jam and how to clear the jam appears on the touch panel display. Follow the instructions on the screen to clear the staple jam. The screen is displayed repeatedly until the staple jam is cleared. If you press [Close], you can continue operations, such as setting modes or scanning originals, even if the jammed staple is not removed immediately.
Stapler Unit of the Staple Finisher-K1/Booklet Finisher-K1 Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed staple. Take care when handling the optional equipment that is attached to the machine.
3 Pull out the staple case. 4 Push up the bracket on the staple case. 5 Remove all of the jammed and protruding staples from the staple cartridge.
7 Gently push the staple case back into the stapler unit until it is securely in place. Always make sure to insert the staple case far as it can go. 8 Close the front cover of the finisher. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 245 Troubleshooting 6 Return the bracket on the staple case to its original position.
Saddle Stitcher Unit of the Booklet Finisher-K1 Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed staple. • Take care when handling the optional equipment that is attached to the machine.
4 Remove the jammed and exposed staples from the staple case. 5 Return the bracket on the staple case to its original position. Troubleshooting 3 Hold the staple case by its left and right sides, and lower the bracket on the staple case.
6 Return the staple case to its original position in the saddle stitcher unit. 7 Push the saddle stitcher unit (F-C5) back into the machine, and close the front cover of the finisher. When returning the staple case, always make sure to the staple case is inserted until the arrows are aligned as shown in the diagram. 1. Gently push the saddle stitcher unit back into the machine. Always make sure to push the saddle stitcher unit in as far as it can go. 2. Close the front cover of the finisher.
Staple Finisher-L1/Booklet Finisher-L1 Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed staple. Make sure to close all covers and paper drawers of the machine before clearing any staple jams. The Staple Finisher-L1 and Booklet Finisher-L1 are optional products. Troubleshooting 1 Open the front cover of the finisher.
3 Remove any staples jammed in the staple case. 3 2 1 1. Push down the tab on the staple case. 2. Remove all of the staples that slide from the staple cartridge. 3. Return the tab on the staple case to its original position. 4 Gently push the staple case back into the finisher and push down firmly until it is securely in place. 5 Close the front cover of the finisher. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
Saddle Stitcher Unit of the Booklet Finisher-L1 Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed staple. • Make sure to close all covers and paper drawers of the machine before clearing any staple jams. • Before clearing a staple jam in the saddle stitcher unit, remove all paper that has been output to the booklet tray. The Booklet Finisher-L1 is an optional product.
3 Pull out the staple case containing the jammed staples, holding it by its left and right sides. 4 Push up the tab on the staple case. 1 Push down Part A to unlock. 2 Push up Part B. 1 B A 5 Remove any jammed staples. 1 Remove any jammed staples. 2 Return Part B to its original position.
6 Return the staple case to its original position. 7 Gently push the saddle stitcher unit back into its original position. Push the staple case in until it clicks into place. Troubleshooting 1 Pull the stapler unit towards you, and then push it down into its original position. 2 Grip the handle of the saddle stitcher unit, and return it to its original position.
If Memory Becomes Full During Scanning The machine’s memory can store up to approximately 6,200 pages of scanned images. Approximately 6,000 pages of that total is shared by the various functions, including the Copy; Fax; Scan and Send; Scan and Store (Store in Mail Box); Fax/I-Fax Inbox; and, printing from computer functions.
For the Copy Function Follow the directions below based on the message that appears on the touch panel display. ● If the message appears: Select [Yes] or [No]. [Yes]: [No]: The pages scanned into memory are printed. When printing is complete, scan the remaining originals. The pages scanned into memory are not printed. Select [OK]. [OK]: Returns to the Basic Features screen of the function you are using.
When an Error Message Is Displayed Error messages may appear on the touch panel display of the machine or the Web browser.
When an Error Code Is Displayed If a job or operation does not complete successfully, the error code is displayed on the Details screen for Log on the Status Monitor/Cancel screen. You can check the error code in the following locations: ● Details screen for Log on the Status Monitor/Cancel screen: When a job or operation is not completed normally: Troubleshooting ● Results row of the Communication Management Report: If an error occurs during a send, receive, or fax job, the error code is printed.
Printer/Fax Driver Troubleshooting See “Troubleshooting” in the driver help to resolve problems when using the printer driver or fax driver for Windows. The following screens indicate the directions on how to display “Troubleshooting” from the screen for the printer driver. The screens may differ, depending on the operating system, and the type and version of the printer driver you are using.
Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed. If a screen such as the one below is displayed and the print or scan function does not operate normally, some functions may still be available.
Contacting Your Local Authorized Canon Dealer If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described below. 1 Turn OFF the main power of the main unit. 3 1. Open the main power switch cover. 2. Press the main power switch to the “ ” side. 3. Close the main power switch cover. If you turn OFF the main power switch when there is a job waiting to print, that job is erased.
3 If the machine still does not operate normally, follow the procedure below, and then contact your local authorized Canon dealer. 1. Turn the main power switch OFF. 2. Remove the power plug from the power outlet. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock. Troubleshooting Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord.
Setting the Limited Functions Mode from the Service Call Message Screen When [Limited Functions Mode] is displayed, follow the procedures below. If you turn OFF the main power switch when there is a job waiting to print, that job is erased. If you set Limited Functions Mode to ‘On’ from the Service Call Message screen, [Limited Functions Mode] in [Management Settings] (Settings/Registration) is also set to ‘On’. (See e-Manual > Security.) 1 2 Press [Limited Functions Mode] [Yes].
Functions Available When the Printer/Scanner Cannot Be Used Due to an Error You can use the following functions even when the Print and Scan functions are restricted: ● Main Menu Screen : Available -: Unavailable Available Functions When the Scan function is restricted - - Fax *1 Scan and Send Troubleshooting Copy When the Print function is restricted - Scan and Store *2 Access Stored Files - Fax/I-Fax Inbox - Secure Print - *3 Remote Scan - Hold - Web Access Shortcut to Settings/
● Operation From a Computer : Available -: Unavailable Available Functions When the Print function is restricted When the Scan function is restricted Remote UI MEAP Application*5 *1 Sending a fax from a computer is not available. *2 [Print List] on the Mail Box Selection screen is not available. *3 [Add Files (Scan and Store)] on the Edit File screen is not available. *4 Document Scan Code Analyzer is included in the Document Scan Lock Kit. For more information, see e-Manual > Software.
MEMO Troubleshooting 265
Frequently Asked Questions This section includes frequently asked questions and answers regarding the machine. Use this section if you have trouble using the machine. Question Applicable Page Q1 I want to make a rush copy, but I cannot because of the long copy job. p. 268 Q2 When copying, the Scan screen for the next document is displayed. Is there a way to not display this screen? p. 268 Q3 How do I change the default settings for the Copy from the Color mode to the Black mode? p.
Question Applicable Page Can I print on the reverse side of the preprinted paper? p. 285 Q30 Can I output paper to a different tray according to the function? p. 286 Q31 Can I print on envelopes? p. 286 Q32 What are the types of paper that I can use? p. 287 Q33 How do I print data received via fax/I-fax on paper specified in advance? p. 287 Q34 How can I manage documents that failed to be forwarded? p.
Q&A 2 1 I want to make a rush copy, but I When copying, the Scan screen for cannot because of the long copy the next document is displayed. job. Is there a way to not display this screen? You can temporarily stop the current copy job and give priority When [Job Build] is set, the Scan to a rush copy by using the screen for the next document is Interrupt mode. You can also give displayed.
Q&A Additional Information The Job Build mode is useful if you cannot load the originals all at once. This mode enables you to divide the originals into several parts, scan them, and then print them all together. ■ Setting the Color Mode as the Default: 1. Press [Change Default Settings] [Register] [Yes]. Troubleshooting Additional Information You can also save paper by using the Image Combination mode or Two-sided Copy mode. For more information, see e-Manual > Copy.
Q&A ■ Setting procedure: 1. Press [Scan and Send] or [Fax] [Options]. 2. Press [Finished Stamp] [Close]. ■ Storing from the Touch Panel Display: 1. Press [Scan and Send] or [Fax] [Address Book] [Register/Edit]. 2. Press [Register New Dest.] enter information following the instructions on the touch panel display press [OK]. Additional Information After the original is sent, you can also send a job done notice to the specified e-mail address (Job Done Notice).
Q&A ■ Specifying Multiple Destinations from the Fax Screen 3. Press (Start). Troubleshooting 1. Enter a fax number using (numeric keys), , or press [OK]. 2. Continue entering the other fax numbers press [OK]. Additional Information • You cannot specify destinations registered in the address book and destinations registered in a one-touch button at the same time. • You can also register a group destination in a one-touch button to send to multiple destinations at the same time.
Q&A Using Windows XP 1. Right-click the new folder click [Sharing and Security] select [Share this folder]. 2. Click [Permissions] select Everyone click [Delete]. 3. Click [Add] add the users you want to authorize access select [Allow] for [Full Control]. 4. Click [OK] [OK] [Close]. Using Windows 2000 1. Right-click the new folder click [Sharing] select [Share this folder]. 2. Click [Permissions] select Everyone click [Delete]. 3.
Q&A 9 8 Can I move the Address Book Can I forward the data received via registered on another Canon fax/I-fax? machine onto this machine? You can use the import and export settings, you can forward received mode of the Remote UI to move documents that matches the the Address Book. previously set conditions to the ■ Exporting the Address Book from Another Canon Machine: Confidential Fax Inbox of this 1. Click [Settings/Registration] select [Data Management] for . 2.
Q&A Additional Information • To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security. • If frequently used e-mail addresses are stored in the Address Book, you can specify the address quickly. For more information, see e-Manual> Settings/ Registration. 10 Additional Information For more information, see e-Manual > Settings/Registration.
Q&A ■ To register the settings as the default settings: 1. Press [Scan and Send] specify the scan settings and the file format. [Change Default Settings] 2. Press [Yes]. 12 Is there a way to prevent a transmission error when sending a facsimile to a new destination? Troubleshooting If [Confirm Entered Fax Number] in (Settings/Registration) is set, a screen to enter the number for confirmation is displayed. By entering the number again, you can reduce the risk of transmission error.
Q&A Additional Information 13 The quality of the image sent by fax is not good. Change the scan type or settings If [Register Options Shortcuts] is selected from , you can register the [Options] shortcut button on the Fax Basic Features screen. 14 according to the type of original. How can I make use of multiple Press [Preview] to check the telephone lines? document before sending.
Q&A ■ Setting forwarding conditions for the receiving line: 1. Press [One-Touch] [Register] select the button to register/edit. 2. Press [Register/Edit] register/edit the address press [Close]. Troubleshooting 1. Press (Settings/Registration). 2. Press [Function Settings] [Receive/ Forward] [Common Settings]. 3. Press [Forwarding Settings] select the line from the drop-down list select [Register] set the forwarding conditions. 4. Press [Close].
Q&A 16 17 Can I add an arbitrary subject when How do I change the storage sending e-mail? period for the scanned file stored in the Mail Box? You can enter an e-mail subject in [Subject/Message] in [Options]. You can change the time until files are automatically erased from [Set/ ■ Setting procedure: 1. Press [Scan and Send] specify the destination press [Options]. 2. Press [Subject/Message] enter the subject. 3. Press [OK] [Close]. Register Mail Boxes] in (Settings/ Registration).
Q&A 19 How do I access the Advanced Box How do I forward received data to from a computer? the Advanced Box? If the Advanced Box is opened with Specify an Advanced Box SMB, check the following. destination registered in the ■ Checking the settings for [Open to Public]: Address Book as the forwarding 1. Press (Settings/Registration). 2. Press [Function Settings] [Store/ Access Files] [Advanced Box Settings]. 3. Press [Open to Public] check whether [By SMB] is selected.
Q&A Additional Information Additional Information • For information on registering an Advanced Box destination in the Address Book, see e-Manual > Scan and Send. • For more information on forwarding settings, see e-Manual > Settings/ Registration. • For details on the Booklet mode settings, see e-Manual > Access Stored Files. • Use a document that was stored with the [Booklet Scan] mode set. • For details on the Booklet Scan mode settings, see e-Manual > Scan and Store.
Q&A 22 If the number of sheets is more than the number stated above, the output is printed without being saddle stitched. When printing from the computer, booklet was not made even though ■ Setting a Divided Booklet (Windows): set. Click [Booklet] [Divide into Sets]. Troubleshooting saddle stitch booklet mode was The Saddle Stitch mode cannot be used if you exceed the maximum number of sheets that can be saddle stitched. In that case, you can use the Divided Booklet mode.
Q&A Additional Information 23 For more information, see e-Manual > Copy. The content of the reverse side appears on the copies. 24 The printed paper appears dirty. You can erase the background color of the original and prevent Also, the color appears to be different from the original. the original image on the reverse side of thin originals from appearing on the copies by using If streaks are printed on the paper [Background Density].
Q&A ■ Automatic gradation adjustment: When you remove paper from its packaging, load it into the paper source immediately. When there is paper remaining in the packaging after you have loaded the paper, store it with the packaging closed properly to prevent the paper from absorbing moisture. Troubleshooting 1. Press (Settings/Registration). 2. Press [Adjustment/Maintenance] [Adjust Image Quality] [Auto Adjust Gradation]. 3. Select the desired paper press [Quick Adjust] [Start].
Q&A Additional Information When printing from the computer, you can set a password for printing (Secured Printing). You can prevent another user from taking the output by mistake or prevent outputs from being left behind because the print job cannot be started until the password is entered on the touch panel display of the machine. For more information, see e-Manual > Practical Workflows. ■ To Switch the Network Scan Function to Online: Press [Scanner] [Online].
Q&A ■ Setting procedure: 1. Press [Copy] or [Fax] [Options] [Different Size Originals]. 2. Select the type of different size originals press [OK]. 29 Can I print on the reverse side of the preprinted paper? Troubleshooting You can use [2nd Side of 2-Sided Page] for the multi-purpose tray to print on paper already printed on. ■ Setting procedure: Additional Information 1. Load the paper in the multi-purpose tray with the side to print on face up. 2. Select the paper size press [Next]. 3.
Q&A 30 31 Can I output paper to a different Can I print on envelopes? tray according to the function? Load the envelopes to print on in You can set the output tray for the multi-purpose tray. each function and set priorities for outputting paper. * The output trays indicated by Tray A, B, and C differ according to the optional product attached to the machine. ■ Setting procedure: 1. Press (Settings/Registration). 2. Press [Function Settings] [Common] [Paper Output Settings]. 3.
Q&A Additional Information 32 What are the types of paper that I For more information on the available paper types, see e-Manual > Basic Operations. can use? You can load and print on the How do I print data received via following paper: fax/I-fax on paper specified in Paper Drawer 3, 4 advance? Weight 14 lb bond to 80 lb cover (52 to 220 g/m2) Size 13” x 19”, 12 5/8” x 17 11/16”, 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, Custom Size (5 1/2” x 7 1/8” and 13” x 19 1/4” (139.
Q&A 34 35 How can I manage documents that When a fax fails to be sent, both failed to be forwarded? the TX Report and the Fax TX Report are output. Is there a way to not output the Fax TX Report? You can specify how to manage jobs that failed to be forwarded in [Handle Files with Forwarding Disable the output function for Errors] in the Fax TX Report. Specify the (Settings/Registration). following settings. ■ Setting procedure: 1. Press (Settings/Registration). 2.
Q&A ■ Printing for Specific Destinations Only What is the model number of the staple cartridge for the finisher or the stamp cartridge for the feeder? Troubleshooting 1. Press (Settings/Registration). 2. Press [Function Settings] [Receive/ Forward] [Common Settings]. 3. Press [Forwarding Settings] [Register] specify the destinations in [Conditions]. 4. Set to ‘On’ press [OK] [Close].
Q&A Additional Information 38 A paper jam has occurred. How do I If the problem is still not resolved, see Chapter 4, “Troubleshooting.” solve this problem? 39 The procedure for clearing a paper I cannot remove the toner cartridge jam is displayed on the touch panel after the toner replacement cover display. is opened. Follow the instructions to clear the paper jam. Check the touch panel display. The ■ Fixing Transport Unit (Inside the Main Unit) following screen is displayed.
Q&A 40 41 Numbers, such as #751 and #801 I cannot print from the computer. are displayed on the touch panel Did the machine malfunction? display. What do they mean? Troubleshooting Check the following possible These are error codes indicating causes: that a job or operation did not complete successfully. They are displayed on the Details screen ■ Is the network cable disconnected? from [Log] on the Status Monitor/ Cancel screen.
Q&A 42 43 It seems as though turning OFF The touch panel display is the machine is different from the completely black. previous imageRUNNER. I am afraid that this may be a wrong operation. The main power has not been turned ON, or the machine may have entered the Auto Sleep For the previous imageRUNNER, mode to save energy. Follow the you needed to press and hold the procedure below. control panel power switch for more than three seconds before the machine entered the Shutdown mode.
Q&A 44 45 I have just sent an important Can I restrict the number of copies/ document via facsimile. Can I prints? check to make sure that it was sent Troubleshooting correctly? If Department ID Management is used, you can restrict the color You can check the send job status copy or print output within groups. from the Status Monitor/Cancel screen or receive notification of the sending result via e-mail. ■ To check from the Status Monitor/Cancel screen: 1. Press (Status Monitor/Cancel). 2.
Q&A Additional Information To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security. You can also change the default settings for the Copy screen from the Color mode to the Black mode. For more information, see e-Manual > Settings/Registration. ■ Setting procedure: 1. Press (Settings/Registration). 2. Press [Preferences] [Display Settings] [Language/Keyboard Switch On/Off]. 3. Press [On] [OK] [Language/ Keyboard Switch]. 4.
Q&A ■ Setting the Default Display That Appears after the Machine Is Turned ON: I want to check the IP address for this machine to run the Remote UI, but I do not know how to check it. Troubleshooting 1. Press (Settings/Registration). 2. Press [Preferences] [Display Settings] [Default Screen after Startup/ Restoration]. 3. Select the settings press [OK]. 48 You can check the IP address from ■ Changing the Displayed Function: 1. Press . 2. Press [Main Menu Button Display Settings]. 3.
Q&A Additional Information • To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security. • If you cannot start the Remote UI, specify the following settings. 1. Press (Settings/Registration). 2. Press [Management Settings] [License/Other] [Remote UI]. 3. Press [On] [OK]. 49 Can I change the default settings of the printer driver? You can change the print settings of the printer driver from the computer you are using. ■ Using Windows: 1.
Q&A ■ Using a Macintosh: 5. Click the drop-down list select the saved preset name click [Print]. Troubleshooting Page Settings: 1. Click [Page Setup] from the [File] menu in the application software. 2. Select each item as indicated below. Setting: [Page Attributes] Printer: The name of your printer 3. Click the drop-down list [Save As Default] [OK]. Print Settings: 1. Click [Print] from the [File] menu in the application software. 2.
Q&A 50 51 Is there a way to adjust the sound What is MEAP? heard when fax sending/receiving is complete? MEAP stands for Multifunctional Embedded Application Platform You can use (Volume Settings) and is a software platform for the on the control panel to adjust the Canon multitasking machines. volume. You can expand the functions or customize them by installing ■ Setting procedure: 1. Press (Volume Settings) on the control panel. 2.
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