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guide.book Page ii Friday, January 25, 2002 4:01 PM Copyright © 2000, 2002 by Canon Development Americas, Inc. All rights reserved. This manual may not be reproduced in any form, in whole or part, without the prior written consent of Canon Development Americas, Inc. Trademark Acknowledgments BMC Software is a trademark and PATROL is a registered trademark of BMC Software, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
guide.book Page 1 Friday, January 25, 2002 4:01 PM 1Canon imageRUNNER Knowledge Module for PATROL ❏ Introduction................................................................................................. 2 • Supported Canon Printers ................................................................. 2 • Supported Network Protocols........................................................... 2 • About This Guide................................................................................
guide.book Page 2 Friday, January 25, 2002 4:01 PM Introduction 0 The Canon imageRUNNER Knowledge Module (also referred to in this guide as Canon KM) is a management tool that fits within PATROL by BMC Software, enabling you to monitor your Canon network printers and standard MIB (non-Canon) devices.
guide.book Page 3 Friday, January 25, 2002 4:01 PM Conventions Used in This Guide The following types of formatting identify specific types of information provided in this guide. Italicized text Used to stress the importance of a word or phrase, or to refer to the title of another guide. For example: You cannot access the dialog box.... -or...the Microsoft Windows User’s Guide.... Text in quotation marks Used to refer to the title of a section within the guide. For example: ...
guide.book Page 4 Friday, January 25, 2002 4:01 PM System Requirements 0 To successfully install and operate Canon KM, your system environment must meet the following requirements: ❏ Processor: 300-MHz or greater Intel Pentium (or compatible) ❏ Operating System: Windows NT 4.0 with Service Pack 6a or later, or Windows 2000 ❏ Memory: 64MB minimum. 128MB recommended. ❏ Disk Space: 10MB or greater for Canon KM and supporting files ❏ Installed Software: • PATROL by BMC Software, Inc. version 3.
guide.book Page 5 Friday, January 25, 2002 4:01 PM ❏ Verify the folder in which PATROL is installed. Canon KM must be installed on each system with PATROL Agent or Console. Although the system should detect the appropriate folder automatically when you install Canon KM, you need to make certain that Canon KM is installed in the same folder as PATROL. Installing the Canon KM Software 0 After you have completed the initial preparations, you are ready to begin the installation of the Canon KM software.
guide.book Page 6 Friday, January 25, 2002 4:01 PM To ensure that the Canon KM software installed and the Canon printer knowledge module loaded successfully, check the display on the Desktop tab. For details, see the “Monitoring Your Printer Status” section. Uninstalling Canon KM If you need to remove the Canon KM software at some time, you must unload the Canon printer knowledge module from PATROL first. To unload the Canon printer knowledge module: 1. Open the PATROL Operator Console. 6 2.
guide.book Page 7 Friday, January 25, 2002 4:01 PM To remove the Canon KM software: Use Add/Remove Programs in the Windows Control Panel to remove Canon imageRUNNER Knowledge Module for PATROL. Alternatively, you can run setup.exe on your installation disk. When prompted, click to uninstall or remove the software.
guide.book Page 8 Friday, January 25, 2002 4:01 PM Printer Class Printer Within a Class Printer Feature and Status Performing Printer Tasks 0 As needed, perform a number of tasks for a managed printer. Among these printer tasks, if available, enable the display of general or discoveryspecific debug messages in the System Output Window, if advised by Technical Support to troubleshoot a problem. To display the copyright and version for Canon KM: On the Desktop tab, right-click the specific printer.
guide.book Page 9 Friday, January 25, 2002 4:01 PM To enable the display of debug messages for all printers: On the Desktop tab, right-click any specific printer. Click KM Commands, and then click Enabling Collector Debug Mode or Enabling Discover Debug Mode. In the CanonPrinter dialog box, click On, and then click OK. The debug messages continue to display for the System Output Window until you disable the debug messages.
guide.book Page 10 Friday, January 25, 2002 4:01 PM 2. In the Discovery Settings dialog box, under Search Preferences, select how you want to discover newly added Canon printers. 3. If you selected Ping SNMP, under Enter IP Address range, specify the range of IP addresses to ping. 4. To set the discovery process to run automatically, based on your defined settings, click Auto Discovery. If you clicked Auto Discovery, specify the time interval to refresh the discovery of Canon printers. 5.
guide.book Page 11 Friday, January 25, 2002 4:01 PM 6. To set the discovery process to detect standard MIB devices by manufacturers other than Canon, click Manage Non-Canon Standard MIBs. 7. Specify the maximum number of devices you want to manage. 8. To accept your changes without closing the dialog box, click Apply. To accept your changes and close the dialog box, click OK. To cancel your changes and close the dialog box, click Cancel.
guide.book Page 12 Friday, January 25, 2002 4:01 PM Specifying IP Addresses to Ping 0 If you select Ping SNMP as a discovery method, you must specify one or more ranges of IP addresses to ping. The more specific you define the ranges, the more efficient the discovery process. To add a range of IP addresses: 1. Under Enter IP Address Range, click a blank row in the table. 2. In the Start and End IP Address boxes, enter the appropriate IP addresses. 3. Click Add. To edit a range of IP addresses: 1.
guide.book Page 13 Friday, January 25, 2002 4:01 PM Discovering Non-Canon Devices 0 You can better refine the discovery process by including or not including other standard MIB devices not manufactured by Canon. Specify your choice based on whether you want to broaden the discovery process beyond Canon devices, or to focus the discovery on only Canon devices. Managing a Maximum Number of Devices 0 To further refine the discovery process, you specify the maximum number of devices you want to manage.
guide.book Page 14 Friday, January 25, 2002 4:01 PM Appendix: Technical Notes 0 The following knowledge module parameters are used solely to collect internal data, to support the display of a status for certain device features. As such, these parameters display no status of their own. 14 Parameter Description COLL_Printer Collects status for all other status tokens. COLLTray Collects Canon imageRUNNER paper tray data. ExtraFilesList Lists extra files to commit to Agent along with KM.
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