User Manual

6. General Considerations

Customer

Requirements

Network Connection

In order for the eRDS and/or the RDS Plug-in to work effectively, a continuous

network connection is necessary. If the network connection is lost temporarily

or permanently, the functions of imageWARE Remote (Meter Reading and

Service Monitor) will not be available, resulting in the delayed reporting of

meter reads. Additionally, service notifications will not be transmitted in a

timely manner, jeopardizing the benefits of the Service Monitor feature.

Network Traffic

Although the data packages sent from the eRDS enabled imageRUNNER

and/or RDS Plug-in are very small, IT administrators will most likely note

increased network traffic due to the communications between the eRDS/RDS

Plug-in unit and the UGW. For the RDS Plug-in there will also be an increase

in network traffic between the RDS Plug-in and the devices.

In addition, the hard coded URL of the UGW may become the most frequently

addressed URL within the organization. This is due to the scheduled and event-

related communications between the eRDS/RDS Plug-in and the Canon server.

To ensure uninterrupted performance of the imageWARE Remote services, it is

important that this URL remains unchanged and will not be blocked.

Power

Power outages or device shutdowns by employees will result in an interruption

of data transmission. No meter information can be transmitted to the UGW if

the device is off. Upon return of power, the eRDS will start communicating with

the UGW server again.

Image Data

The eRDS/RDS Plug-in is not capable of sending or receiving image data. The

types of data collected and submitted by the eRDS/RDS Plug-in function are

described in “Network Security”, Table 1 and Table 4.

Failures

After network failures or power outages, eRDS will automatically start

communicating with the Canon server once the situation is corrected.

Execution of another “communication test” is not required.