User Manual

imageWARE Remote – Technology Whitepaper Canon U.S.A., Inc., All rights reserved.
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3. RDS Plug-in Overview
What is RDS
Plug-in?
RDS Plug-in is an alternative solution to eRDS for users that need to support
legacy devices as well as third party, non-Canon, devices. However, the use of
RDS Plug-in requires the deployment of a server to host the imageWARE
Enterprise Management Console (iWEMC).
RDS Plug-in communicates with user selected devices from the iWEMC
device list to collect counter, jam, error, and alarm data. As described later,
the RDS Plug-in will push the collected data to the UGW server at specified
intervals.
Similar to the eRDS version, the RDS Plug-in connects to the UGW for the
purpose of collecting counter, jam, error, and alarm data in order to improve
the level of customer support and service that Canon service providers can
offer to their customers. The RDS Plug-in provides the same benefits as
eRDS, as listed below:
Automatic Meter Reading
RDS Plug-in captures and provides meter data automatically via the network
to the UGW, reducing the need for manual collection of meter readings by the
customer and reporting them to the service provider for billing purpose.
Enhanced Service Offering
Automatic error, jam, and alarm notifications can be used to improve service
provider’s response time.
Usage Statistics, Parts Lifetime and Consumables Management
As part of the imageWARE Remote Service Monitor feature, service providers
have access to information on parts usage of customers’ registered
imageRUNNER devices. This can be used to offer pre-emptive service to the
customer, before consumable and durable parts reach the end of their
expected life cycle. In addition, information about toner usage allows the
service provider to make suggestions about re-ordering or stock quantities.