PIXMA iP8500 SERVICE MANUAL Canon Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
PIXUS iP8600 PIXMA iP8500 SERVICE MANUAL Revision 0 QY8-13A5-000 COPYRIGHT©2004 CANON INC. CANON PIXUS iP8600/PIXMA iP8500 082004 XX 0.
Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your region.
I.
II. TABLE OF CONTENTS Part 1: MAINTENANCE 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Product Life 1-4. Special Tools 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2-1. Operator Call Errors 2-2. Service Call Errors 2-3. Warnings 2-4. Troubleshooting by Symptom 3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) 3-2.
Part 1 MAINTENANCE
1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Adjustment Timing Purpose Tool Approx. time EEPROM initialization (EEPROM settings) At logic board ass'y replacement To initialize settings other than the following: - USB serial number - Destination setting - Waste ink counter - CD-R correction value None. 1 min.
1-3. Product Life (1) Printer Specified print volume (I) or the years of use (II), whichever comes first. (I) Print volume PIXMA iP8500 10,000 pages Black 1,500 character pattern 3,000 pages Color A4, 7.
2. LIST OF ERROR DISPLAY / INDICATION Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer. 2-1. Operator Call Errors (by LED Blinking in Orange) LED blinking in orange 2 times 3 times Solution Error [Error code] No paper. (ASF) [1000] Set the paper in the ASF, and press the Resume/Cancel button. No CD-R tray. [1001] Set the CD-R tray, and press the Resume/Cancel button. No paper in the cassette.
2-2.
2-4. Troubleshooting by Symptom Symptom Faulty operation Paper feed problems Solution The power does not turn on. The power turns off immediately after power-on. Replace the - AC adapter, or A strange noise occurs. Remove foreign material, or attach a removed part if any. Printing stops mid-way. Replace the logic board ass'y*1. Multiple sheets feed. Replace the - sheet feed unit, - cassette. Paper does not feed. Remove foreign material, or replace the - sheet feed unit, or - cassette.
3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) Service part Logic board ass'y QM2-1616 Notes on replacement*1 Adjustment / settings - Before removal of the logic board ass'y, remove the power cord, and allow for approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damages to the logic board ass'y. - Before replacement, check the waste ink amount (by service test print or EEPROM information print).
3-2. Special Notes on Repair Servicing (1) Flexible cable and harness wiring, connection Be careful of wiring of the flexible cables and harness. Improper wiring or connection may cause breakage of a line, leading to ignition or emission of smoke. (I) Logic board ass'y and operation panel unit wiring (II) Paper feed motor side wiring To the top
3-3. Adjustment / Settings (1) Paper feed motor adjustment Perform the following adjustments when the paper feed motor unit is replaced: 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below). 2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.
(3) Grease application 1-9
Part name Chassis Where to apply grease / oil Grease / oil name Grease / oil amount 1 Entire surface the carriage slider contacts FLOIL KG107A 3 drops 2 Cam contact portion (at 3 locations) FLOIL KG107A 1 drop 3 Coil spring inner surface contact portion MOLYKOTE HP300 1 drop Lift gear 2 4 Coil spring contact portion MOLYKOTE HP300 1 drop Chassis 5 Carriage shaft left end sliding portion FLOIL KG107A 1 drop 6 Carriage shaft cam L sliding portion MOLYKOTE HP300 2 drops 7 Carriag
(4) Waste ink counter setting When the logic board ass'y is replaced, reset the waste ink counter. In addition, according to the waste ink amount, replace the waste ink absorber (the bottom case unit or the ink absorbers). The standard amount for waste ink absorber replacement is given in the table below. Waste ink amount*1 Bottom case unit or ink absorber replacement Less than 7% Not required. 7% or more Required. *1: Check the waste ink amount by service test print or EEPROM information print.
1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button. (DO NOT release the buttons. The LED lights in green to indicate that a function is selectable.) 2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.) 3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons.
3-4. Verification Items (1) Service test print On the service test print (sample below), confirm the following items: - Check 1, top of form accuracy: The line shall not extend off the paper. - Check 2, EEPROM information - Check 3, nozzle check pattern: Ink shall be ejected from all nozzles - Check 4, halftone: There shall be no remarkable streaks or unevenness. - Check 5, uneven printing due to carriage movement: There shall be no remarkable streaks or unevenness.
(2) EEPROM information print Print sample: iPXXXX V1.00 IF(USB1=1 USB2=0) D=004.
IC(G=028 R=028 PM=028 BK=201 PC=028 C=182 M=169 Y=249) P_ON(S=00009 H=005 A=000) A_REG=1 M_REG=0 UR(A(Goe)=+01 B(Roe)=-01 C(PMoe)=+01 D(Bkoe)=-01 E(PCoe)=+01 F(Coe)=+01 G(Moe)=+01 H(Bkbi)=+01 I(Cbi)=+01 J(Mbi)=+01 K(BkCLbi)=+01) WP=0024 CDIN(LG=001 PB=000) MSD(49710) TPAGE=1500 PAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 ENV=00000 L=5 2L=0) UCPAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 ENV=00000 L=5 2L=0) BPPAGE(All=00083 BSSP=00003 PC=00000) CDPAGE(All=
4. PRINTER TRANSPORTATION This section describes the procedures for transporting the printer for returning after repair, etc. 1) In the service mode, press the Power button to finish the mode, and confirm that the paper lifting plate of the sheet feeder unit is raised. 2) Keep the print head and ink tanks installed in the carriage. [See Caution 1 below.] 3) Turn off the printer to securely lock the carriage in the home position. (When the printer is turned off, the carriage is automatically locked in place.
Part 2 TECHNICAL REFERENCE
1. NEW TECHNOLOGIES (1) Larger color space by 8 colors of ink (6 colors + red + green) By adding the red and green ink, a larger color space than the 6-color printer is available. (2) Highest in class print speed By increasing the print head drive frequency by 20% over conventional printers, further improvement in photo print speed has been achieved.
2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing, except in the following cases: - Cleaning on arrival: Performed when the access cover is closed. - Cleaning by dot count: Performed after ejection of paper (or after printing on the back side of paper when auto duplex printing is performed). Condition Details Amount of ink used (g) Est. required time (sec.
3. PRINT MODE 3-1.
(2)Grayscale Printing Printer Driver's Custom setting Paper Type Plain Paper Print quality Resolution HxV(dpi) Print control Ink used Photo Paper Pro Print quality (PR-101) Resolution HxV(dpi) Print control Ink used Photo Paper Plus Glossy Print quality Photo Paper Plus Semi-Gloss Resolution HxV(dpi) (PP-101/SG-101) Print control Ink used Matte Photo Paper Print quality (MP-101) Resolution HxV(dpi) Print control Ink used Other Photo Paper Print quality Resolution HxV(dpi) Print control Ink used (3)Borderle
(4)Duplex Printing Printer Driver's Custom setting Paper Type Plain Paper Print quality Resolution HxV(dpi) Print control Ink used Photo Paper Plus Double Sided Print quality (PP-101D) Resolution HxV(dpi) Print control Ink used (5)Camera Direct Printing Printer Driver's Custom setting Paper Type Photo Paper Pro Print quality (PR-101) Resolution HxV(dpi) Print control Ink used Photo Paper Plus Glossy Print quality Photo Paper Plus Semi-Gloss Resolution HxV(dpi) (PP-101/SG-101) Print control Ink used Fast
4. FAQ (Problems Specific to the iP8500 and Corrective Actions) No. * Function Phenomenon Margin (approx. 0.3mm) 1 C Print results Condition Cause - Paper feeding from the cassette, Photo Paper Plus Double Sided (A4), borderless printing, printing on the back side of paper - In the printer driver, increase the amount of extension. - Change the paper feeding method from the cassette to the auto sheet feeder.
each side of paper. 8 9 C C Streaks or uneven printing at the leading edge (from top to approx. 3mm down) or at the Print results trailing edge (from the bottom up to approx. 18mm) on specialty paper in grayscale printing Print results Only when all the following conditions are met: - If paper is curled, the - Cancel grayscale printing, - Lines or uneven leading or trailing edge and print in colors.
PIXMA iP8500 Specifications Type Desktop serial color bubble jet printer Paper feeding method Auto sheet feed (ASF, cassette, automatic duplex printing, CD-R printing*1) Resolution 4,800 x 2,400dpi (Max.) Throughput Black (Fine Black) Color (Fine Color) Printing direction Bi-directional, uni-directional Print width Max. 203.2mm (215.9mm in borderless printing) Interface USB 2.0 High Speed / USB Full Speed ASF stacking capacity Plain paper: Max. 13mm (Approx.