Troubleshooting Large-Format Printers 2 This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the first booklet, Printer Operations. Printer Operations Basic Guide 1 Safety Precautions ........................................2 Types of manuals .............................................5 Documentation Conventions ............................6 Parts .................................................................8 Attaching the Roll Holder to Rolls ...................
Troubleshooting This section gives troubleshooting tips in case of problems. Paper Problems Phenomenon Cause Corrective Action Roll Paper Cannot be Inserted into The roll paper is warped. Straighten out curls and reload the roll. the Paper Feed Slot Paper is jammed by the paper feed Remove the jammed paper. slot. (→ , If Roll Paper Jams) (→ , If a Sheet Jams) Cannot load sheets The paper source selection is incorrect. Press the Load button and select the paper source.
Troubleshooting Printing Does Not Start Phenomenon Cause Corrective Action The Data Lamp on the control panel does not light up The printer is not on. Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer. The printer is not selected in the printer driver. (The printer is in Sleep mode.) In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again.
Troubleshooting The printer stops during a print job Phenomenon Status Corrective Action An error message is shown on the Display Screen An error message is displayed during printing. Check the error message and take action as necessary. (→ , Error Messages) The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll. Remove the used roll and insert a new roll.
Troubleshooting Problems with the Printing Quality Phenomenon Cause Corrective Action Printing is faint You may be printing on the wrong side of the paper. Print on the printing surface. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (→"Checking for Nozzle Clogging," User Manual) Because the printer was left After the ink tanks have been installed for 24 hours, without ink tanks installed for some run Head Cleaning B from the Control Panel.
Troubleshooting Phenomenon Cause Corrective Action Paper rubs against the printhead The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2.
Troubleshooting Phenomenon Cause Corrective Action The edges of the paper are dirty The Platen has become dirty after borderless printing or printing on small paper. Open the Top Cover and clean the Platen. (→ , If Paper is Soiled) The type of paper as specified on Make sure the same type of paper is specified on the the printer does not match the type printer as in the printer driver. specified in the printer driver.
Troubleshooting Phenomenon Cause Corrective Action The surface of the paper is dirty The Paper Retainer is soiled. Clean the Paper Retainer. (→ , If Paper is Soiled) You are using a paper that does not dry easily. In the Control Panel menu, set Roll DryingTime to at least 1 min. (→ , Menu Map) When paper that does not dry easily is used for printing, it may curl during printing and touch the output tray. In this case, in the Control Panel menu, set Scan Wait Time to an option other than Off.
Troubleshooting Phenomenon Cause Corrective Action Banding in different colors occurs The paper feed amount is out of adjustment. Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual) Printing does not proceed smoothly because print jobs are interrupted during transmission. Exit other applications and cancel other print jobs. In the Control Panel menu, Adj. Priority is set to Print Length. Setting Adj.
Troubleshooting Phenomenon Cause Corrective Action Colors in printed images are uneven Line Drawing/Text is selected In Print Priority in the Advanced Settings of the when printing images in many solid printer driver, choose Image. colors. You are printing on paper that curls Printed colors may appear uneven on the leading easily. edge of paper that is susceptible to curling.
Troubleshooting Phenomenon Cause Corrective Action Image edges are blurred or white banding occurs The Platen suction is too strong. In the Control Panel menu, set VacuumStrngth to Weakest. (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) The Printhead is set too high in the In the Control Panel menu, set Head Height to Control Panel menu. Lowest.
Troubleshooting Phenomenon Cause Corrective Action Images are printed crooked In the Control Panel menu, Skew Check Lv. is set to Loose or Off. In the Control Panel menu, set Skew Check Lv. to Standard. In the Control Panel menu, Width Set Width Detection to On in the Control Panel Detection is set to Off. menu.
Troubleshooting Cannot Print Over Network Phenomenon Cause Corrective Action Cannot connect the printer to the network The Ethernet cable is not connected correctly to the printer's Ethernet port. 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit.
Troubleshooting Phenomenon Cause Corrective Action Cannot print over AppleTalk or Bonjour networks The AppleTalk protocol is not enabled on the printer. Activate AppleTalk on the printer. (→"Configuring the Printer's AppleTalk Network Settings," User Manual) The computer you are trying to print from is not configured correctly. Make sure the computer's AppleTalk settings are configured correctly.
Troubleshooting HP-GL/2 Problems Phenomenon Cause Corrective Action Lines or images are incomplete in printed HP-GL/2 jobs. The memory is full. Check the size of the data in the print job. An HP-GL/2 command not supported by this printer was received. Check the print job and settings. The printer has received print data that includes HP RTL commands when Auto Rotate is On in the Control Panel menu. In the Control Panel, set Auto Rotate to Off and print again.
Troubleshooting Other Problems Phenomenon Cause Corrective Action The printer does not go on The printer is unplugged. Plug the power cord into the outlet, and then turn on the printer. The specified voltage is not supplied. Check the voltage of the outlet and breaker. Use a power source that conforms to the printer specifications. (→"Specifications," User Manual) The printer makes a sound during operation. The following sounds do not indicate a problem with the printer.
Troubleshooting Phenomenon Cause Corrective Action Messages advising to check the maintenance cartridge are not cleared The printer has not detected the new Maintenance Cartridge that was used to replace the old one. Remove the new Maintenance Cartridge you have just installed and insert it again firmly. The printer consumes a lot of ink Many full-page color images are printed. In print jobs such as photos, images are filled with color. This consumes a lot of ink.
If Roll Paper Jams Clear jammed roll paper as follows. If paper from a roll becomes jammed, Paper jam. is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows. • If jammed paper remains in the paper feed slot, refer to the following instructions to remove it. (→"Clearing Jammed Paper (Paper Feed Slot)," User Manual) Prepare to remove the jammed paper 1 Open the Roll Cover. Use a commercially available cutter or the like to cut the paper of the loaded roll.
If Roll Paper Jams Clear any jammed paper from inside the Top Cover 1 Open the Top Cover and move the Carriage to the left or right side manually, away from the jam. Do not move the Carriage over jammed paper. This may damage the Printhead. 2 3 4 Clear any jammed paper from inside the Top Cover. After removing the paper, make sure there are no other scraps of paper in the printer. Close the Top Cover. Pull the Release Lever forward.
If Roll Paper Jams Clear any jammed paper from near the Paper Feed Slot for rolls 1 2 3 Open the Roll Cover. Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer. Pull the Release Lever forward. Clear any jammed paper near the Ejection Guide 1 2 Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer. Pull the Release Lever forward.
If a Sheet Jams Clear jammed sheets as follows. If a sheet becomes jammed, Paper jam. is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows. • If jammed paper remains in the paper feed slot, refer to the following instructions to remove it. (→"Clearing Jammed Paper (Paper Feed Slot)," User Manual) Prepare to remove the jammed paper 1 Push the Release Lever back.
If a Sheet Jams 4 Pull the Release Lever forward. Clear any jammed paper near the Paper Feed Slot 1 2 Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer. Pull the Release Lever forward. Clear any jammed paper near the Ejection Guide 1 2 Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer. Pull the Release Lever forward.
If Paper is Soiled Clean inside the top cover of the printer as follows. Clean inside the Top Cover once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation.
If Paper is Soiled 3 Using a damp cloth that you have wrung out completely, wipe inside the Top Cover to clean it. Wipe away any ink residue on the Platen as a whole (a), the Paper Retainer (b), Borderless Printing Ink Grooves (c), and Ejection Guide (d). a c b d • Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract dust and affect the printing quality. • Do not touch the Linear Scale (a) or Carriage Shaft (b).
If Printing is Faint Clean the printhead as follows. If printing is faint, cleaning the Printhead may improve results. Choose one of two types of Printhead cleaning (Head Cleaning A or Head Cleaning B), depending on the problem to resolve. • Head Cleaning A Use this mode if printing is faint or contains foreign substances. This method of cleaning consumes the least amount of ink. It takes about three minutes to complete.
If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors. If printed vertical lines are warped or colors are out of alignment, execute Head Posi. Adj. to adjust the Printhead alignment. There are two modes for automatic Printhead adjustment: Auto(Standard) and Auto(Advanced). Auto(Standard) will fix most slight image distortion or color misalignment, but if not, try Auto(Advanced).
If Vertical Lines are Warped or Colors are Misaligned Perform adjustment as follows. 1 2 Load the paper. (→ , Attaching the Roll Holder to Rolls) (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) On the Tab Selection screen of the Control Panel, press ◄ or ► to select the Settings/Adj. tab ( ). • If the Tab Selection screen is not displayed, press the Menu button. 3 4 5 6 7 Press the OK button. The Set./Adj. Menu is displayed.
If Banding Occurs This topic describes how to adjust the feed amount automatically. If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic adjustment of the paper feed amount. There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper). In either mode, the printer prints and reads a band adjustment test pattern for automatic adjustment of the feed amount.
If Banding Occurs 2 On the Tab Selection screen of the Control Panel, press ◄ or ► to select the Settings/Adj. tab ( ). • If the Tab Selection screen is not displayed, press the Menu button. 3 4 5 6 7 8 Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adj. Quality, and then press the OK button.
If Line Length Does Not Match Adjust the length of printed lines as follows. To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced. There are two options in Adjust Length: AdjustmentPrint and Change Settings. • AdjustmentPrint: After a test pattern is printed, you will measure the discrepancy based on the results of printing. • Change Settings: No test pattern is printed.
If Line Length Does Not Match 3 4 5 6 7 Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adjust Length, and then press the OK button. Press ▲ or ▼ to select AdjustmentPrint or Change Settings, and then press the OK button. When you select AdjustmentPrint, a test pattern is printed for you to measure the scale and calculate the discrepancy.
Error Messages Respond to error messages as follows. Error messages Check the message and take the appropriate action. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Borderless printng not possible. Cannot adjust paper feed. Cannot adjust printhead. Cannot detect papr Check printed document. Close Ink Tank Cover Do not pull out ink tank. End of paper feed. Error in cutter position. Execute printhead cleaning. File read error.
Error Messages • • • • • • • • • • • • • • • • • Roll paper is not securely in contact with roll holder. Roll printing is selected. Roll printing is selected, but sheets are loaded. Sheet printing is selected. The mail box is full. The paper is too small. The paper is too small. The roll is empty. This paper cannot be used. This type of paper is not compatible with HP-GL/2. Too many jobs for mail box. Top cover is open. Unable to detect ink level correctly. Unknown file. Wrong ink tank.
Error Messages Error Message Cause Corrective Action GARO Wxxxx (x represents a number) There is a problem with the print job. Try printing again, using the correct printer driver. GL2: W0502 The parameter is out of range. A parameter specified in an HPGL/2 command is out of the supported range. GL2: W0504 This command is not supported. The printer has received an unsupported HP-GL/2 command. GL2: Wxxxx The memory is full.(xxxx is 0501, 0903, or 0904) The printer memory is full.
Error Messages Error Message Cause Corrective Action No ink tank loaded. There is no Ink Tank in the printer. Load or reload the Ink Tank. (→ , Replacing Ink Tanks) There is a problem with the Ink Tank. Replace it with a new Ink Tank. (→ , Replacing Ink Tanks) Wrong ink tank. The Ink Tank in the printer is incompatible. Load an Ink Tank specified for use with the printer. (→ , Replacing Ink Tanks) Do not pull out ink tank. The remaining ink level could not be correctly detected.
Error Messages Error Message Cause Corrective Action Cannot adjust paper feed. The Printhead nozzles are clogged. Execute Adj. Quality again, as follows. 1. Press the OK button to clear the error. 2. Print a test pattern to check the nozzles. (→"Checking for Nozzle Clogging," User Manual) 3. Clean the Printhead if the nozzles are clogged. (→ , If Printing is Faint) 4. Execute Adj. Quality again.
Error Messages Error Message Cause Corrective Action This paper cannot be used. Paper larger than the printer's Push the Release Lever back and load paper of the maximum supported size has been correct size. loaded. (→"Paper Sizes," User Manual) Paper smaller than the printer's minimum supported size has been loaded. Push the Release Lever back and load paper of the correct size.
Error Messages Error Message Cause Corrective Action Borderless printng not possible. The print job received specifies a type or width of paper that is not compatible with borderless printing. Follow these steps to change the settings of the print job to enable borderless printing. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button. 2. Make sure the correct printer driver for the printer is selected and try printing again.
Error Messages Error Message Cause Corrective Action Execute printhead cleaning. The Printhead nozzles are clogged. Follow these steps to clean the Printhead. 1. Stop printing by pressing ▲ or ▼ to select Stop Printing. 2. Clean the Printhead. (→ , If Printing is Faint) If this message is still displayed, replace the Printhead. (→ , Replacing the Printhead) Press ▲ or ▼ to select Print, and then press the OK button to resume printing. However, note that this error may affect the printing quality.
Error Messages Error Message Cause Corrective Action Maximum jobs stored. 100 jobs are stored in the personal Delete unneeded jobs stored in personal boxes. box. (→"Deleting Saved Jobs," User Manual) The mail box is full. There is no more space on the printer's hard disk. Press the Stop button and stop printing. Delete print jobs from the queue. (→"Managing Queued Jobs (Deleting or Preempting Other Jobs)," User Manual) Delete unneeded jobs stored in personal boxes (box numbers in the range 01–29).
Error Messages Error Message Cause Corrective Action Maintenance cartridge problem. An incompatible or used Maintenance Cartridge has been installed. Install an unused Maintenance Cartridge specified for use with the printer. (→ , Replacing the Maintenance Cartridge) Wrong maintenance cartridge. A Maintenance Cartridge for a different model of printer is installed. Replace it with the Maintenance Cartridge for your particular model. Maint. cart.
Error Messages Error Message Cause Corrective Action The paper is too small. When Detect Mismatch in the Control Panel menu is set to Pause, paper smaller than the size specified in the printer driver is loaded. Press ▲ or ▼ to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality. Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows. 1.
Error Messages Error Message Cause Corrective Action The paper is too small. Replace paper with A4/LTR (vertical) or larger The loaded paper is too small. Replace the paper with paper of A4/Letter (vertical) size or larger as follows. 1. Press ▲ or ▼ to select Change Paper, press the OK button, and remove the paper. (→ , Removing Sheets) 2. Switch to paper A4/Letter (vertical) or larger. (→"Loading and Printing on Sheets," User Manual) The printer will resume printing.
Error Messages Error Message Cause Corrective Action Paper jam Push the release lever back. A paper jam occurred in the printer 1. Push the Release Lever back and remove the during printing. jammed paper. (→ , If Roll Paper Jams) (→ , If a Sheet Jams) 2. Load the paper. 3. Pull the Release Lever forward. 4. If Not finished printing. Finish printing remaining jobs? is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred.
Error Messages Error Message Cause Corrective Action Paper size not detected. Paper has been loaded askew, or warped paper has been loaded. Follow these steps to reload the roll. 1. Push the Release Lever back. 2. Adjust the right edge of the roll to make it parallel to the orange Paper Alignment Line. 3. Pull the Release Lever forward. 4. If Not finished printing. Finish printing remaining jobs? is shown on the Display Screen, press the OK button.
Error Messages Error Message Cause Corrective Action MediaType Mismatch When Detect Mismatch in the Control Panel menu is set to Pause, the type of paper loaded does not match the type specified in the printer driver. Follow these steps to ensure the paper type matches on the printer and in the printer driver. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button. 2.
Error Messages Error Message Cause Corrective Action Paper position not suitable for borderless printing. Because paper expands or contracts depending on the environment of use, it may become narrower or wider than the supported width for borderless printing. Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop printing. Use each type of paper only where the recommended environmental conditions are met.
Error Messages Error Message Cause Corrective Action Cannot detect papr The paper has come out of the printer. Follow these step to reload a sheet. 1. Remove the paper and press the OK button. 2. Reload the sheet, aligning it with the guide on the right. (→ , Loading Sheets in the Printer) Follow these step to reload a sheet. 1. Push the Release Lever back and remove the paper. 2. Pull the Release Lever forward. 3. Reload the sheet, aligning it with the guide on the right.
Error Messages Error Message Cause Corrective Action The roll is empty. The roll is empty. Follow these steps to replace the used roll with a new roll of the same type and size. 1. Press the Release Lever back and remove the roll. (→ , Removing the Roll from the Printer) (→"Removing the Roll Holder from Rolls," User Manual) 2. Load the new roll. (→ , Attaching the Roll Holder to Rolls) (→ , Loading Rolls in the Printer) 3. If no barcode was printed on the roll, specify the type of paper.
Index b Banding ...................................................................... 28 Bonjour ....................................................................... 14 c Carriage ................................................................ 19, 21 Cleaning Brush ........................................................... 23 Color unevenness....................................................... 10 e Error messages .......................................................... 32 h HP-GL/2............
Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Canon U.S.A., Inc. One Canon Plaza, Lake Success, NY 11042 U.S.A Canon Europa N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen The Netherlands Canon (China) Co., Ltd. 15F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China Canon Australia Pty. Ltd. 1 Thomas Holt Drive, North Ryde, Sydney, N.S.W.2113, Australia * QT5-2291-V2 ©CANON INC.