iB4100 series Online Manual Printer Functions Overview Printing Troubleshooting English
Contents Using This Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Search Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY. . . . . . . . . 134 Printing with Windows RT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Handling Paper, Ink Tanks, etc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Paper Sources. . . . . . . . . . . . . . . . . . .
Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 WEEE (EU&EEA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Settings Using Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 Registering Printer's Root Certificate to Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248 Changeable Setting Items Using Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Setting Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Cassette Paper Information After Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312 Canceling Print Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 Keeping Print Quality High. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314 Transporting Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Duplex Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358 Setting Up Envelope Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Printing on Postcards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362 Switching the Paper Source to Match the Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing Directly from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423 424 Android Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425 Printing from an AirPrint-enabled Printer with iOS Device. . . . . . . . . . . . . . . . . . . . . . . .
Cannot Find Printer while Using Wired LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470 Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471 Printer Suddenly Cannot Be Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472 Network Key Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Does Not Come On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525 Power Shuts Off By Itself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526 USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527 Cannot Communicate with Printer via USB. . . . . . . . . . . . . . . . . . .
1700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573 1701. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574 1754. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575 1755. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5204. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609 5205. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610 5206. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611 5207. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6945. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642 6946. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643 7100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644 7200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
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Enter keywords in the search window and click (Search). You can search for target pages in this guide. Entry example: "(your product's model name) load paper" Search Tips You can search for target pages by entering keywords in the search window. Important • This function may not be available in some countries/regions. Note • The displayed screen may vary.
Note • The displayed screen varies depending on your product. • Searching for Application Functions Enter your application's name and a keyword for the function you want to learn about Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage" in the search window and perform a search • Searching for Reference Pages Enter your model name and a reference page title* * You can find reference pages more easily by entering the function name as well.
Using the Printer Printing Documents from Your Computer (Windows) Printing Documents from Your Computer (Mac OS) 26
Printing Documents from Your Computer (Windows) Print documents from applications on a computer or other device as follows. 1. Pull out a cassette. 2. Load paper printing-side DOWN. 3. Align the paper guides with the paper length and width. 4. Insert the cassette. After you insert the cassette, a screen for registering paper information for the cassette is displayed on the LCD. 5. Press the OK button. 6. Use the or button to select the size of paper in the cassette, and then press the OK button.
7. Use the or button to select the type of paper in the cassette, and then press the OK button. 8. Pull out the output tray extension (A) and open the paper output support (B). 9. In the application, select Print. You can often access the Print dialog box by selecting Print in the File menu. 10. Select the model name and click Preferences (or Properties). Printer driver settings are displayed. Note • Command and menu names vary by application, and printing may involve more steps.
12. Select the paper source. In Paper Source, select the cassette where the paper is loaded. 13. Once the print settings are complete, click OK to print. Note • A variety of print settings can be configured with the printer driver.
Printing Documents from Your Computer (Mac OS) Print documents from applications on a computer or other device as follows. 1. Pull out a cassette. 2. Load paper printing-side DOWN. 3. Align the paper guides with the paper length and width. 4. Insert the cassette. After you insert the cassette, a screen for registering paper information for the cassette is displayed on the LCD. 5. Press the OK button. 6. Use the or button to select the size of paper in the cassette, and then press the OK button.
7. Use the or button to select the type of paper in the cassette, and then press the OK button. 8. Pull out the output tray extension (A) and open the paper output support (B). 9. In the application, select Print. You can often access the Print dialog by selecting Print... in the File menu. Note • For detailed instructions on operation, refer to the application user manual. 10. Select the model name and click Printer list. Click Show Details to switch the Setup window to the detailed display.
11. Select the paper size. In Paper Size, select the paper size you use. 12. Select Quality & Media from the pop-up menu.
13. Select the media type. In Media Type, select the same media type loaded in the printer. 14. Select the paper source. In Paper Source, select the cassette where the paper is loaded. 15. Once the print settings are complete, click Print to print. Note • A variety of print settings can be configured with the printer driver.
Printer Functions Connect Wirelessly in "Direct Connection" Download a Variety of Content Materials Print Items with Easy-PhotoPrint+ (Web Application) Managing Printer Conveniently Using Quick Utility Toolbox Available Connection Methods Using PIXMA/MAXIFY Cloud Link Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY Printing with Windows RT 34
Printing from an AirPrint-enabled Printer Printing from an AirPrint-enabled Printer with Mac Printing from an AirPrint-enabled Printer with iOS Device 35
Printing from an AirPrint-enabled Printer with Mac Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac. AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and Mac without the need to install drivers, or download apps or software. Note • If you want to print using AirPrint from iOS device, see below. Printing from an AirPrint-enabled Printer with iOS Device Checking Your Environment First, check your environment.
Note • If the printer's Auto Power On function is enabled, the printer is turned on automatically when it receives the print data. 2. Load paper. 3. Perform printing on your application software. Print dialog appears. 4. Select your model name added as AirPrint printer from the Printer list in the Print Dialog. 5. Set the paper size, media type, and other settings as needed. 6. Select Print. When you execute printing, the printer prints according to the specified settings.
Printing from an AirPrint-enabled Printer with iOS Device Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac. AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and Mac without the need to install drivers, or download apps or software. Note • If you want to print using AirPrint from Mac, see below. Printing from an AirPrint-enabled Printer with Mac Checking Your Environment First, check your environment.
4. Tap Print from menu options. 5. Select your model name from Printer on Printer Options. Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application.
Note • Printer Options differ depending on the application that you are using. 6. When printing file type that has multiple pages, such as PDF file, tap Range and tap All Pages or select range of pages to be printed. 7. For 1 Copy, tap + or - to set number of required copies. 8. For Duplex Printing, tap On to enable duplex printing or tap Off to disable function. 9. Tap Print. When you execute printing, the printer prints according to the specified settings.
Load the envelope in vertically with the address side facing down so that the folded flap of the envelope will be faced up on the right side. Checking Print Status During printing, a Print Center icon is displayed in the list of recently used applications and you can use it to check the print progress. Press the Home button on the iOS device twice to set the Multitasking mode. Then swipe to the right to display the Print Center icon and a Print Summary.
Connect Wirelessly in "Direct Connection" The printer supports "direct connection" in which you can connect to the printer wirelessly from a computer or smartphone without a wireless router. Switch to "direct connection" to print wirelessly.
Download a Variety of Content Materials CREATIVE PARK A "printing materials site" where you can download all the printing materials for free. Various types of content such as seasonal cards and paper crafts that can be made by assembling paper parts are provided. CREATIVE PARK PREMIUM A service where customers using models that support PREMIUM Contents can download exclusive printing materials. PREMIUM Contents can be downloaded easily via Easy-PhotoPrint+.
Print Items with Easy-PhotoPrint+ (Web Application) You can easily create and print personalized items such as calendars and collages, anytime and anywhere, by simply accessing Easy-PhotoPrint+ on the web from a computer or tablet. By using Easy-PhotoPrint+, you can create items in the latest environment without going through the trouble of installation. Moreover, you can use various photos for your item through integration with social networks such as Facebook, or with online storage, web albums, etc.
Managing Printer Conveniently Using Quick Utility Toolbox Quick Utility Toolbox is a shortcut menu that lets you access the functions you want to use with one click. After installing utilities compatible with Quick Utility Toolbox, they will be added to this menu. The Quick Utility Toolbox provides a convenient way to quickly launch added utilities for making printer settings and doing other management tasks. Refer to the following for details.
Available Connection Methods The following connection methods are available on the printer. Wireless Connection • With a wireless router • Without a wireless router Wired Connection USB Connection Wireless Connection There are two methods for connecting the printer to your device (e.g. smartphone or tablet). One method is to connect using a wireless router, and the other method is to connect without using a wireless router. The two connection methods cannot be used at the same time.
• Connection Using a Wireless Router ◦ Connect the printer and a device using a wireless router. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the SSID and security protocol on the printer. (Wi-Fi icon) is ◦ When the connection between a device and a wireless router is completed and displayed in the device's screen, you can connect the device to the printer using the wireless router.
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • • • • Print images from a photo-sharing service Print documents from a data management service Save scanned images to a data management service. Use Twitter to report the printer status, such as no paper or low ink levels.
Notice for Web Service Printing When Using Web Service • Canon does not guarantee the continuity and reliability of the web services provided, the availability of site access, or permission to download the materials. • Canon may at any time update, change, or delete the information provided through the web service, or may suspend or discontinue the service without prior notice. Canon shall not be held responsible for any damages resulting from such actions.
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer Before Using Canon Inkjet Cloud Printing Center Registering User Information to Canon Inkjet Cloud Printing Center Using Canon Inkjet Cloud Printing Center Adding a Printer Adding a PIXMA/MAXIFY Cloud Link User Troubleshooting Canon Inkjet Cloud Printing Center 50
Before Using Canon Inkjet Cloud Printing Center Canon Inkjet Cloud Printing Center is a service that links with the cloud function of the printer and allows you to perform operations such as registering and managing apps from your smartphone or tablet device, and checking the print status, print error, and ink status of the printer. You can also print app photos and documents from your smartphone or tablet.
Requirements for Canon Inkjet Cloud Printing Center operation Computer CPU x86 or x64 1.6 GHz or higher RAM 2 GB or higher Monitor display Resolution 1024 x 768 pixels or higher Number of display colors 24 bits (true-color) or higher OS Browser Internet Explorer 9 Mozilla Firefox Google Chrome Windows Vista SP2 Internet Explorer 9, 10, 11 Windows 7 Mozilla Firefox Google Chrome Internet Explorer 10, 11 Windows 8 Mozilla Firefox Google Chrome Windows 8.
• In an in-house network environment, the 5222 port must be released. For confirmation instructions, contact the network administrator.
Registering User Information to Canon Inkjet Cloud Printing Center To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register My account information.
Registering User Information to Canon Inkjet Cloud Printing Center (Color LCD Monitor) To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register My account information. Registering from Printer 1. Check that the printer is connected to the Internet 2. From the printer home screen, select Cloud If printer information has not been registered to the cloud service server, the Registration Preparation Completion Screen appears. 3.
To return to the cloud main screen, select Exit. Note • You must have a special app to read QR codes from your smartphone or tablet. If you do not have an app that reads QR codes on your smartphone or tablet, install one from App Store or Google Play. 7. In Preparation for registration screen, select Send blank e-mail Note • When you select Send blank e-mail, the "destination entry completed" mailer starts up automatically. After the blank e-mail is created, send that e-mail without making any changes.
In the displayed screen, enter the E-mail address that you want to register, and then select Continue registration. Note • If you enter an e-mail address that has already been registered, you will receive an "already registered" e-mail. Follow the instructions in the e-mail, and register a different e-mail address. Important • There are character restrictions for the e-mail address, as shown below. • Up to 255 characters consisting of single-byte alphanumeric characters and symbols (!$'*/ ^_{}|~.-@).
9. Follow instructions in screen display, and select OK The registration page URL will be sent to the registered e-mail address. Access the URL in the e-mail, Register the Information, and Complete the User Registration 1. Check that e-mail containing URL has been sent to registered e-mail address, and access URL 2.
3. Register password for logging in to Canon Inkjet Cloud Printing Center In the My account registration screen, enter the password you want to register into Password and Password (Confirmation), and then select Next.
Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 4. Enter Nickname Enter any user name you want to use.
• The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 5. Specify the Time zone setting, and select Done Select your region on the list. If you cannot find your region on the list, select the one closest to your region. Apply daylight saving time This appears only when there is a daylight saving time in the Time zone that you selected.
Enter the registered E-mail address and Password, and Log in to the Canon Inkjet Cloud Printing Center.
Registering User Information to Canon Inkjet Cloud Printing Center (Monochrome LCD Monitor) To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register My account information. Print registration information from the printer 1. On the printer operation panel, select the Setup button, and then select Web service setup -> Connection setup -> IJCloudPrintingCtr -> Register w/ service 2. In the registration confirmation window, Select Yes 3.
2. When the printer registration screen is displayed, select Create new account 3. Enter the E-mail address and Printer registration ID of the printer's owner, and then select OK The registration page URL is sent to the e-mail address entered.
Important • There are character restrictions for the e-mail address, as shown below. • Up to 255 characters consisting of single-byte alphanumeric characters and symbols (!$'*/ ^_{}|~.-@). (Uppercase and lowercase letters are differentiated.) • Multibyte characters cannot be used. You will get an error if the e-mail address you enter contains a character that cannot be used.
3. Register password for logging in to Canon Inkjet Cloud Printing Center In the My account registration screen, enter the password you want to register into Password and Password (Confirmation), and then select Next.
Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 4. Enter Nickname Enter any user name you want to use.
• The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 5. Specify the Time zone setting, and select Done Select your region on the list. If you cannot find your region on the list, select the one closest to your region. Apply daylight saving time This appears only when there is a daylight saving time in the Time zone that you selected.
Enter the registered E-mail address and Password, and Log in to the Canon Inkjet Cloud Printing Center.
Printing Your Printer Registration ID Important • Some models do not support this function. To add a printer by using Canon Inkjet Cloud Printing Center, you will need a Printer registration ID. From the operation panel of this printer, print the URL of the authentication site and your Printer registration ID. The procedure is as follows: 1. Check that the printer is connected to the Internet Important • To use this function, you must connect this printer to the Internet.
If your model has monochrome LCD monitor 2. On the printer operation panel, select the Setup button, and then select Web service setup -> Connection setup -> IJCloudPrintingCtr -> Register w/ service 3. In the registration confirmation window, Select Yes 4. In the print settings, select the display language 5.
Registering User Information to Canon Inkjet Cloud Printing Center (No LCD Monitor/Using PRO-1000 series or PRO-500 series) To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register My account information. Registering from Your Smartphone, Tablet, or Computer 1. Check that the printer is connected to the Internet Important • To use this function, you must connect this printer to the Internet. 2.
If you want to register a different e-mail address, select Do not send to display the E-mail address entry screen. In the displayed screen, enter the E-mail address that you want to register, and then select Continue registration. Note • If you enter an e-mail address that has already been registered, you will receive an "already registered" e-mail. Follow the instructions in the e-mail, and register a different e-mail address.
7. Follow instructions in screen display, and select OK The registration page URL will be sent to the registered e-mail address. Access the URL in the e-mail, Register the Information, and Complete the User Registration 1. Check that e-mail containing URL has been sent to registered e-mail address, and access URL 2.
3. Register password for logging in to Canon Inkjet Cloud Printing Center In the My account registration screen, enter the password you want to register into Password and Password (Confirmation), and then select Next.
Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 4. Enter Nickname Enter any user name you want to use.
• The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 5. Specify the Time zone setting, and select Done Select your region on the list. If you cannot find your region on the list, select the one closest to your region. Apply daylight saving time This appears only when there is a daylight saving time in the Time zone that you selected.
Enter the registered E-mail address and Password, and Log in to the Canon Inkjet Cloud Printing Center.
Using Canon Inkjet Cloud Printing Center When the user registration is completed, you can log in to the Canon Inkjet Cloud Printing Center and use the service. 1. From your PC, smartphone, or tablet, access the service login URL (http://cs.c-ij.com/) 2. On the Login screen, enter the E-mail address and Password, and then select Log in Important • The e-mail address and password are case-sensitive. Make sure the case is correct.
Printing procedure This section introduces the photo printing procedure by using CANON iMAGE GATEWAY as an example. Important • The available functions differ depending on the app. • The printing procedure differs depending on the app. • You need to get the account and register photo and other data beforehand. • The following file formats can be printed: jpg, jpeg, pdf, docx, doc, xlsx, xls, pptx, ppt, and rtf. The file formats that can be printed differ depending on the app.
4. In the displayed image list, select the image that you want to print, and then select Next 5.
6. A print job completion message appears, and printing starts To continue printing, select Continue, and perform the operation from Step 3. To end the printing, select Apps. The screen returns to the apps list screen. Important • If a print job is not printed within 24 hours after the print job is issued, the print job will expire and cannot be printed. • With premium apps that limit the number of print jobs, print jobs that expire and cannot be printed are also included in the print count.
Canon Inkjet Cloud Printing Center window This section describes the Canon Inkjet Cloud Printing Center screens that are displayed on your smartphone, tablet device, or computer. Description of the Login screen Description of the Main screen Description of the Login screen This section provides the description of the Login screen of Canon Inkjet Cloud Printing Center. Important • You have 5 tries to enter your password. If you fail, you will not be able to log in for about the next 60 minutes.
Reset password from here Select this if you forgot the password. Reset your password by following the instructions on the screen. Create new account A new registration will be added to the Canon Inkjet Cloud Printing Center. For a new registration, you need the Printer registration ID. About this service This displays the descriptions of this service. System requirements This displays the system requirements for the Canon Inkjet Cloud Printing Center.
(4) Right context menu (5) Display area (6) Menu area (1) Left context menu (Administrator only) When you select , the left context menu appears. When you select Mng. printer, Manage users, Group management, or Advanced management, the corresponding screen appears. Note • Group management appears only when you use Select how to manage and set Manage by group (for office users). Mng. printer screen From the Mng.
• Display update date/time of the printer information This displays the date and time the printer information was last updated. refreshes the information. • Multiuser mode (MAXIFY series only) If multiple users will be using the printer, add a check mark to Multiuser mode. The check mark is linked to the Require security code screen. • Copy apps Select this to copy apps added in the selected printer to another printer. When you select , the screen shown below appears.
• Delete printers When you select , the printer is deleted from the Canon Inkjet Cloud Printing Center. When transferring the ownership of the printer, select Clear the information saved on the printer. • Add printers Select this to add printers to be used in the Canon Inkjet Cloud Printing Center. You need a Printer registration ID to add a printer. Note • Although the number of printers that can be registered for one domain is not limited, only up to 16 printers are guaranteed to operate.
• Adding a user Select Add user. The user registration screen appears. • Changing Administrator and Standard user settings To change the privileges of the Administrator or a Standard user, select Authority for the user whom you want to change the settings for.
Users Displays all users and mail addresses registered in the domain. Printers Displays all printers registered in the domain. Apps With the default settings, the screen displays all apps. To display only registered apps, select the Registered category. / To switch between app registration/deletion, select . Web services Displays the external link service. You can restrict the use of other web services that use Canon Inkjet Cloud Printing Center accounts such as Easy-PhotoPrint+.
• Duplicate group names cannot be registered in the same domain. • Deleting a Group To delete a group from Canon Inkjet Cloud Printing Center, select . If you delete all groups, you must create a new one. To set a different management method, set the target method from the Select how to manage screen. • Add group Add a group to be used in Canon Inkjet Cloud Printing Center. Note • You can register up to 20 groups.
Advanced management screen The Advanced management screen allows you to set the management method for printer users and apps that can be used. To go to the setup screen, select . • Require security code Each user can set a Security code, start the app, and perform printing and other operations. This setting is linked with Multiuser mode on the Mng. printer screen. Note • The list does not display models without an LCD or models with a monochrome LCD.
• Select how to manage You can change the management method for usable apps and printers. Manage app availability by printer If you are using multiple printers, you can manage the useable apps for each printer. Manage app availability by user When one printer is used, you can manage the usable apps by user. For usage examples, see "Tips on Using Canon Inkjet Cloud Printing Center (at Home/If you are using PRO-1000 series or PRO-500 series)".
(3) Printer name area The registered name of the printer selected is displayed. The Administrator can change the printer name from the Mng. printer screen of the left context menu. (4) Right context menu When you select , the context menu appears. The information displayed depends on the menu currently selected in the menu area. The symbol indicates that there is a new unread notice. • Sort This displays the screen to sort registered apps. You can use the Done.
Note • Description of displayed icons : Cannot be used because it is not yet released or does not support your region, model, or language. : Can be used with genuine Canon ink. If you are using a G3000 series model, you cannot use this service because the model is not supported. • Latest notices This displays the latest notices. The • symbol indicates that there is a new unread notice. My account Displays user information. From the My account screen, you can change your account settings.
(5) Display area The display changes based on the menu you select. (6) Menu area The following 4 menu buttons are displayed: • Apps This displays the list of registered apps in the Display area. • Config This displays the Register apps screen in the Display area. The display can be toggled between Registered and Search apps. The Registered screen lists registered apps. You can check the information of these apps or deregister them. Note • If Group management has been set, Config is not displayed.
On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud Printing Center are displayed by category. ◦ When you select When you select , the details of the app are displayed. / , you can choose to register or unregister the app.
or language. : Can be used with genuine Canon ink. If you are using a G3000 series model, you cannot use this service because the model is not supported. • Properties This screen displays the status of the printer that is currently selected. You can check how much ink is remaining or details about an error that occurred. You can also access the ink purchasing site and the Online Manual.
Tips on Using Canon Inkjet Cloud Printing Center (at Home/If you are using PRO-1000 series or PRO-500 series) The Advanced management function allows you to take advantage of the many useful functions that the service offers for home use. This section introduces those functions by using a family of 3 (father, mother, and child) as an example.
3. The father selects Add user, and by following the screen instructions, registers the mother and child as users. After this registration is complete, the mother and child can individually use the service.
If Father, Mother, and Child Want to Manage Apps Individually With the default settings, only the Administrator (father) can register apps to be used or delete apps. After the Administrator (father) specifies settings according to the procedure below, the father, the mother, and the child will be able to manage apps individually. 1. As the Administrator, the father logs in to Canon Inkjet Cloud Printing Center and selects Advanced management from 2.
3. The father sets Manage app availability by user and selects OK 4. The screen for checking the management method change appears To complete the setup and return to the Advanced management window, select OK.
All registered users can register and delete apps freely.
Tips on Using Canon Inkjet Cloud Printing Center (at Work) The Group management function allows you take advantage of the many useful functions that the service offers for office use. This section introduces an example in which two printers are used, the Administrator is the senior clerk, and the other members are the company president, the section manager, and the new hire. Note • If the second printer has not been registered, select "Adding a Printer" and register the printer by following the procedure.
4. The senior clerk selects Advanced management from 5.
6. The senior clerk sets Manage by group (for office users) and selects OK Note • If Group management has already been set up, refer to step 10 and the subsequent steps. 7. On the screen for checking management method changes, the senior clerk checks the displayed information and selects OK.
This appears only if the selected mode is Group management. To complete the setup and display the Group management screen, select OK. Note • With the default settings, the group is named "group1". • With the default settings, all registered users belong to the same group. 8. In the Group management screen, the senior clerk selects the of the group to be renamed 9.
10. Select Settings, and in group setup screen, check that all users on the Users tab are selected 11. On Printers tab, check that all printers are selected 12.
To switch between app registration/deletion, select / . To return to the Group management screen, select Close. This completes the setup of the group to be used by the entire office. Note • The group setup screen displays all users and printers that are registered in the domain. • If you want to set up new apps as an individual, you can add a group. To create a new group, use Add group, and then in the setup screen for the added group, add users and printers.
1. From , select Group management Note • This appears only if Manage by group (for office users) is set in Advanced management. 2.
3. The senior clerk enters the Group name and selects OK In this field, enter "President" as the president-only group because you will be setting apps that only the president can use. Important • The following restrictions apply to entering the Group name. • The group name can have up to 20 single-byte alphanumeric characters or up to 10 doublebyte characters. • The same group name cannot be registered more than once in the same domain. • Up to 20 groups can be registered.
5. On Users tab, select only president 6. On the Printers tab, select printer to be used. 7.
To switch between app registration/deletion, select / . To return to the Group management screen, select Close. The above procedure allows you to set apps that only the president can use. Note • The group setup screen displays all users and printers that are registered in the domain. Limiting Apps That All Members Can Use on Printer To set the apps to be used on the printer, use the following procedure provided by this service.
Note • This appears only if Manage by group (for office users) is set in Advanced management. 2. For Apps available on printers that do not require a security code, select Settings 3.
To switch between app registration/deletion, select / . To return to the Group management screen, select Close. The above procedure sets up Evernote as the only app that all users can use on the printer. Limiting Apps That Individual Users Can Use on Printer For each user, you can set the apps that the user can use on the printer. As an example, this section describes the procedure for allowing only the president to also use the Facebook app from the printer. 1.
2. For Require security code, select Set. 3. Select printer for setting up Security code. Security codes identify individual users when multiple users are using a printer.
Note • On models where the settings cannot be changed, this function cannot be selected. Some models do not support this function. To check whether your model supports this function, see "Models that Support Security Codes". 4. Set up Security code If there are users who have not set up a Security code, a screen appears for checking whether to send an e-mail prompting those users to set up a Security code. To send a notification e-mail only to users without a Security code, select OK.
Important • The following character restriction applies to Security code entries: • Up to 8 alphanumeric characters The Security code change process ends, and the change completion message appears. In the message screen, select OK to return to the main screen. 5. Select Cloud from the printer's home screen 6. In Switch user screen, select user 7.
Note • If you have not set a Security code, set a Security code from My account, and then Log in. 8. Select Facebook app Only the president will be able to use the Facebook app from the printer. Limiting Printers That Individual Users Can Use As an example, this section describes the procedure for setting up one printer for the president and another printer for all users.
1. From , select Group management Note • This appears only if Manage by group (for office users) is set in Advanced management. 2. Select Settings for the group containing all users 3.
To return to the Group management screen, select Close. Important • If a user is being managed in multiple groups and an app is deleted or the target printer is changed for one of those groups, the user can still use that app or printer if the one of the other groups allows it. Only the printer that was set can be used by all users.
What is a Security code? A Security code identifies the user when multiple other users are sharing the same printer. Important • If you are using the MAXIFY series, you can set a Security code. We recommend that you set a Security code to prevent other users from using your account. • This code is valid only when you use MAXIFY Cloud Link from the printer operation panel. You cannot use this code when you access the Canon Inkjet Cloud Printing Center from your smartphone, tablet, or computer.
Adding a Printer With one account, you can use the Canon Inkjet Cloud Printing Center services on multiple printers. The procedure for adding a printer is as follows: If your model has color LCD monitor If your model has monochrome LCD monitor If your model has no LCD monitor/If you are using PRO-1000 series or PRO-500 series If your model has color LCD monitor 1. Check that an e-mail containing the URL has been sent to the registered e-mail address, and access the URL 2.
Note • If you select Cancel, the printer selection status does not change and the main screen of Canon Inkjet Cloud Printing Center appears. If your model has monochrome LCD monitor If your model has no LCD monitor/If you are using PRO-1000 series or PRO-500 series 1. Check that an e-mail containing the URL has been sent to the registered e-mail address, and access the URL If your model has monochrome LCD monitor If your model has no LCD monitor/If you are using PRO-1000 series or PRO-500 series 2.
Note • If you select Cancel, the printer selection status does not change and the main screen of Canon Inkjet Cloud Printing Center appears.
Adding a PIXMA/MAXIFY Cloud Link User Several people can use one printer. This section describes the user addition procedure and the user privileges. Adding a user 1. On the service screen, select Manage users from 2. Select Add user 125 .
Note • When you select Add user, the service first checks whether the maximum number of users has been reached. If new users can be added, the user registration screen appears. • The maximum number of users that can be added for 1 printer is 20. 3. Enter the e-mail address of the user to be added, and then select OK The URL for completing the registration is then sent to the entered e-mail address.
6. Register a password for logging in to the Canon Inkjet Cloud Printing Center. On the My Account Registration screen, enter you desired password into Password and Password (Confirmation) and select Next. Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~).
7. Enter Nickname Enter any user name that you want to use. Important • The user name entry field has the following character restrictions: • The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 8. Specify the Time zone setting, and select Done Select your region on the list. If you cannot find your region on the list, select the one closest to your region.
The main registration is complete, and a registration completion e-mail is sent. Note • When you use MAXIFY Cloud Link, a cookie for the selected user is added to the printer, and the login status of each user is recovered. For each printer, you can register cookies for up to 8 users. Printer user privileges If several users are using the cloud service for 1 printer, each user is categorized as the Administrator or a Standard user. Note • The user who is registered first becomes the Administrator.
• To set Multiuser mode without sending a notification e-mail, select Cancel.
Troubleshooting Canon Inkjet Cloud Printing Center If an app cannot be installed If the registered app is not in the Apps list If the information is not updated when you press the update button If you do not receive the registration e-mail If you cannot print Printing starts on its own even if you do not do anything If you are unable to log in correctly even after entering the correct password in iOS or Mac If an app cannot be installed Check the country or region where the printer was purchased.
If your model has monochrome LCD monitor On the printer operation panel, select the Setup button, and then select Web service setup -> Connection setup -> IJCloudPrintingCtr -> Delete from service to delete the service registration. If your model has no LCD monitor Displaying Printer Information -> IJ Cloud Printing Center setup -> Delete from this service to delete the service registration.
If the problem is not resolved, use the printer driver from your computer to perform the print job and check whether the data can be printed normally on the printer. If you still cannot print, see the troubleshooting page for your model on the Home of the Online Manual. Note • With a wireless LAN connection, after the printer is turned on, it may take several minutes before communication is possible. Check that your printer is connected to the wireless network, and wait a while before you start printing.
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/ SELPHY Use the "Canon PRINT Inkjet/SELPHY" application to easily print photos saved on a smartphone or tablet (iOS or Android) wirelessly. Canon PRINT Inkjet/SELPHY can be downloaded from App Store and Google Play. Follow the steps below to print photos easily. 1. Download Canon PRINT Inkjet/SELPHY. For iOS For Android 2. Connect printer to Wi-Fi by following instructions on application screen. 3.
Printing with Windows RT When you use Windows RT 8.1 or a later version, printing is easy because you simply connect this printer to the network. For information about connecting to the network, see the setup URL (http://www.canon.com/ijsetup) for using this product from your computer, smartphone, or tablet device. When the connection is complete, the Canon Inkjet Print Utility software, which allows you to specify detailed print settings, is downloaded automatically.
Handling Paper, Ink Tanks, etc.
Loading Paper Paper Sources Loading Plain Paper / Photo Paper Loading Envelopes 137
Paper Sources Types and Sizes of Paper You Can Use Paper can be loaded in cassette 1 (A) and in cassette 2 (B). On top, cassette 1 (A) holds all sizes of paper that are compatible with the printer, such as plain paper, photo paper, and envelopes. Below it, cassette 2 (B) holds A4, Letter, Legal, Oficio, B-Oficio, M-Oficio, Foolscap, and Legal (India)sized plain paper.
D: Lock position for stowing the cassette Set to position D when the printer will not be used for some time, or before shipping it. In this position, the cassette is flush against the surface of the printer. Note that paper cannot be loaded in this position. E: Lock position for A4 or Letter-sized paper or smaller Set to position E for paper of A4 or Letter size or smaller. The cassette is not flush against the printer, but you can cover it by pulling out the paper output tray.
Loading Plain Paper / Photo Paper Load paper in cassette 1 or cassette 2. * This example demonstrates loading in cassette 1, but paper is loaded the same way in cassette 2. Important • Paper may jam if you test printing by cutting plain paper into smaller sizes, such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm). Note • In cassette 1, you can load all sizes of paper that are compatible with the printer, such as plain paper, photo paper, and envelopes.
3. Slide the front (A) and right (B) paper guides out to make room for the paper. 4. Load the stack of paper printing-side DOWN, centered on the cassette. Important • Always load paper in portrait orientation (C). Loading paper in landscape orientation (D) may cause paper jams. Note • Some paper such as photo paper has distinct top and bottom surfaces. Load this paper with the whiter or glossy side facing down. • Align the stack of paper with the edge of the cassette as shown.
Feeding problems may occur if the paper is touching the protrusion (E). • To load paper 5" x 7" (13 x 18 cm) or smaller, lift the tab (F) on the paper guide. (Only cassette 1 can be used for paper of this size.) • To load paper larger than A4 size, press the lock (G) and pull the cassette all the way out. 5. Align the front paper guide (A) with the stack. The paper guide (A) clicks into place when aligned with a page size marked on the cassette. 6.
Note • Do not load sheets of paper past the load limit mark (H). • Keep the stack height below the paper guide tabs (I). 7. Insert the cassette. Push the cassette into the printer until it stops. After you insert the cassette, a screen for registering paper information for the cassette is displayed on the LCD. Note • Paper A4 or Letter-sized or smaller: The cassette stops at the same position as the extended paper output tray, which then covers the cassette.
8. Press the OK button. 9. Use the or button to select the size of paper in the cassette, and then press the OK button. Note • Current page size and media type settings are marked with a . Paper Settings 10. Use the or button to select the type of paper in the cassette, and then press the OK button. 11. Pull out the output tray extension (J) and open the paper output support (K).
Note • Before printing, select the size and type of loaded paper on the print settings screen of the printer driver.
Loading Envelopes Load envelopes in cassette 1. Once you have set up the printer driver correctly, addresses are automatically rotated and printed to suit the envelope orientation. Important • Do not use the following envelopes. These kinds of envelops may become stuck or cause the printer to malfunction.
3. Slide the front (A) and right (B) paper guides out to make room for the paper. 4. Load the envelopes face-DOWN, centered in cassette 1. The flap will face up, as shown below. Up to 10 envelopes can be loaded at once. Note • Align the stack of envelopes with the edge of cassette 1 as shown. Feeding problems may occur if the envelopes are touching the protrusion (C).
5. Align the front paper guide (A) with the edge of the envelopes. 6. Slide the right paper guide (B) to align the right and left guides with both edges of the envelopes. Do not set the paper guides too firmly against the envelopes, which may cause feeding problems. Note • Do not load envelopes past the load limit mark (D). • Keep the stack height below the paper guide tabs (E). 7. Insert cassette 1. Push cassette 1 into the printer until it stops.
8. Press the OK button. 9. Use the or button to select the size of envelopes in the cassette, and then press the OK button. Note • Current page size and media type settings are marked with a . Paper Settings 10. Use the or button to select Envelope, and then press the OK button. 11. Pull out the output tray extension (F), and then open the paper output support (G).
Note • Before printing, select the size and type of loaded envelopes on the print settings screen of the printer driver.
Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD 152
Replacing Ink Tanks In the case of warnings or errors caused by low ink levels, messages appear on the LCD to notify you. Respond to the message as needed. Message Appears Note • If printing is faint or affected by white streaks even when there is enough ink, see Maintenance Procedure. • For precautionary notes on handling ink tanks, see Notes on ink tanks. Steps to Replace ink tanks When needed, replace ink tanks as follows. 1. After confirming that the printer is on, open the front cover.
• If you leave the front cover open for more than 60 minutes, the print head holder will move to the right. In this case, close the front cover and open it again. Note • If a warning about ink tank replacement appears, check the message and press the OK button. 2. Once the ink tank for replacement is identified on the LCD, push up the ink tank eject lever (B). The ink tank is ejected.
Important • Do not touch the contact (C) or interface (D) of the ink tank. 4. Insert the new ink tank, aligning it with the installation guide (E) on the printer.
Important • The ink tank will not fit in the wrong position. Check the label under the installation position, and install the ink tank in the correct position. 5. Push the ink tank in firmly until it clicks into place. 6. Press the OK button to select [OK]Exit. If [OK]Next is displayed, another ink tank can be replaced. To replace the next ink tank, press the OK button and repeat this procedure from step 2. To exit ink tank replacement, press the OK button until [OK]Exit is displayed.
• Installed ink tanks cannot be removed until a replacement message appears. 7. Close the front cover. After ink tank replacement, the printer starts mixing the ink automatically. Wait until this noise stops. (Mixing takes 1–2 minutes.) Note • Respond to any error messages as needed. Message Appears • If the print head is out of alignment, as when parallel lines are not printed parallel, align the print head. • The printer may make a noise during these operations, but this does not indicate a problem.
Checking Ink Status on the LCD You can also check ink status on the LCD. A symbol appears in area A in case of any messages about the remaining ink level. Example: Ink tank is running low. Prepare a new ink tank. Note • Ink levels on this screen are estimates. • To print the ink tank model number, select Print ink number in Ink information on the Setup menu screen. • You can also check ink status from a computer.
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning 159
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 160
Maintenance Procedure Follow these steps to restore print quality if printing becomes faint or uneven, colors are incorrect, or printing results are not as expected (as when parallel lines are not printed parallel). Note • Increasing the print quality in the printer driver may give better results. Changing the Print Quality and Correcting Image Data (Windows) Changing the Print Quality and Correcting Image Data (Mac OS) To Correct Faint or Uneven Printing: Step1 Print the nozzle check pattern.
Note • If printing problems remain even after step 4, turn the printer off, wait at least 24 hours, and perform deep print head cleaning again. If the problem is still not resolved, the print head may be damaged. Contact the service center. To Correct Misalignment: Step Align the print head.
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether ink is being ejected correctly from the print head nozzles. Note • If ink runs out as the nozzle check pattern is printed, an error message appears on the LCD. Message Appears What you will need: one sheet of A4 or Letter-sized plain paper 1. Make sure the printer is on. 2. Load a sheet of A4 or Letter-sized plain paper in cassette 1.
Examining the Nozzle Check Pattern Examine the nozzle check pattern and clean the print head if necessary. 1. Check for any missing lines in pattern A or horizontal white streaks in pattern B. C: Number of pages printed to date If pattern A has missing lines: The print head must be cleaned. D: No missing lines E: Missing lines If pattern B has horizontal white streaks: The print head must be cleaned.
Cleaning the Print Head Clean the print head if the nozzle check pattern has missing lines or horizontal white streaks. Cleaning unclogs nozzles and restores the print head to a better condition. However, because print head cleaning consumes ink, this operation is advisable only when necessary. Note • Cleaning can also be performed from a computer. When using a computer, you can also select the ink group for cleaning.
Deep Print Head Cleaning If standard print head cleaning does not improve print quality, try deep print head cleaning. However, because deep print head cleaning consumes more ink, this operation is advisable only when necessary. Note • Deep print head cleaning can also be performed from a computer. When using a computer, you can also select the ink group for deep cleaning.
Aligning the Print Head If printed images seem distorted, as when parallel lines are not printed parallel, align the print head. Note • If ink runs out as the print head alignment sheet is printed, an error message appears on the LCD. Message Appears What you will need: one sheet of A4 or Letter-sized plain paper (recycled paper is acceptable)* * Use white paper that is clean on both sides. 1. Make sure the printer is on. 2. Load a sheet of A4 or Letter-sized plain paper in cassette 1.
Aligning the Print Head Position Manually (Mac OS) 168
Performing Maintenance Functions from Your Computer (Mac OS) Cleaning the Print Heads Printing a Nozzle Check Pattern Aligning the Print Head Position Checking the Ink Status from Your Computer 169
Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. The procedure for cleaning the print head is as follows: Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Cleaning icon When the dialog opens, select the ink group for which cleaning is to be performed.
Deep Cleaning Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem. 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Deep Cleaning icon When the dialog opens, select the ink group for which deep cleaning is to be performed. Before running the deep cleaning, check the following items: On some printer models, pressing the tank cover open button on the printer opens the tank cover.
Printing a Nozzle Check Pattern The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Nozzle Check icon The confirmation message appears.
Aligning the Print Head Position Print head alignment corrects the installation positions of the print head and improves deviated colors and lines. This printer supports two head alignment methods: automatic head alignment and manual head alignment. Normally, the printer is set for automatic head alignment. If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment.
Aligning the Print Head Position Manually Print head alignment corrects the installation positions of the print head and improves deviated colors and lines. This printer supports two head alignment methods: automatic head alignment and manual head alignment. Normally, the printer is set for automatic head alignment. If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment.
Enter the numbers of the patterns with the least amount of streaks in the associated boxes, and click OK. Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks 9. Confirm the displayed message and click OK The second pattern is printed. Important • Do not open the front cover while printing is in progress. 10.
Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal stripes. (A) Least noticeable horizontal stripes (B) Most noticeable horizontal stripes • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks Note • After head alignment is completed, you can print and check the current setting.
Checking the Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. 1. Select Ink Level Information from the pop-up menu on the Canon IJ Printer Utility An illustration of the ink types and their status is displayed. If a warning or error related to the remaining ink level occurs, the printer driver displays an icon to let you know. 2. If necessary, click Ink Details You can check the ink-related information.
Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 178
Cleaning Exterior Surfaces Using a soft, dry cloth such as an eyeglass cloth, gently wipe the surfaces clean. Smooth out any wrinkles in the cloth before you begin. Important • Before cleaning the printer, turn it off and unplug it. • To avoid scratching surfaces, do not clean with tissue paper, paper towels, or rough-textured cloth. Additionally, paper dust or fibers may remain in the printer and clog the print head or affect printing quality.
Cleaning Paper Feed Rollers Dusty or dirty paper feed rollers may prevent correct feeding. In this case, clean the paper feed rollers. However, because cleaning causes roller wear, perform cleaning only when necessary. What you will need: three sheets of A4 or Letter-sized plain paper 1. Make sure the printer is on. 2. Press the Setup button, use the or button to select Maintenance, and then press the OK button. LCD and Operation Panel 3.
9. Press the Back button to exit. If the problem remains after you clean the paper feed rollers, contact the service center.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains inside the printer as follows. Clean this way regularly, because any dust or excess ink in the printer may get on your printouts. What you will need: one sheet of A4 or Letter-sized plain paper* * Use a new sheet of paper. 1. After confirming that the printer is on, remove any paper from cassette 1. 2. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then unfold it. 3.
5. Pull out the output tray extension and open the paper output support. 6. Press the Setup button, use the or button to select Maintenance, and then press the OK button. LCD and Operation Panel 7. Use the or button to select Bottom cleaning, and then press the OK button. The paper now cleans inside the printer as it passes through. Check the ridges of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again.
Cleaning Cassette Pads If the pad in a cassette becomes dirty or covered with paper dust, multiple sheets of paper may be ejected at once. Clean cassette pads as follows. What you will need: cotton swab 1. Pull out cassette 1 or cassette 2 and remove the paper. 2. Use a moistened cotton swab to wipe away any dirt or debris on the pad (A). Important • After cleaning, allow the pad to dry completely. Example of cleaning cassette 1: 3. Reload the paper and insert the cassette.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Main Components and Their Use Main Components Power Supply LCD and Operation Panel Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser Network Connection Network Connection Tips Network Settings (IJ Network Device Setup Utility) (Windows) IJ Network Device Setup Utility Starting
Ensuring Optimal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Set Cassette Paper Information After Loading Paper Canceling Print Jobs Keeping Print Quality High Transporting Your Printer Legal Restrictions on Printing Specifications 186
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 187
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications. • Do not place the printer on a thick rug or carpet.
Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10433 (Contains FCC Approved WLAN Module K30365) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremities: hands, wrists, feet and ankles).
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangereuses généralement associées aux équipements électriques et électroniques.
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la Directiva RAEE (2012/19/UE) i la legislació nacional.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.canon-europe.com/weee.
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en effektiv användning av naturresurserna.
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia odpadów, np.
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo.
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Main Components and Their Use Main Components Power Supply LCD and Operation Panel 202
Main Components Front View Rear View Inside View Operation Panel 203
Front View (1) operation panel Used to adjust settings or operate the printer. Operation Panel (2) front cover Open to replace ink tanks or clear internal paper jams. (3) paper output tray Pull out to support printed documents. The tray covers the cassette when extended. Normally, leave the tray out. (4) cassette 1 Holds all sizes of paper that are compatible with the printer, such as plain paper, photo paper, and envelopes.
Rear View (1) rear cover Open to clear paper jams. (2) power cord connector Connect the supplied power cord. (3) wired LAN connector Connect an Ethernet cable to use the printer in a local network. (4) USB port Connect the USB cable for a direct connection with a computer. Important • Do not touch any exposed metal parts. • Do not connect or disconnect the USB or Ethernet cable while printing from a computer.
Inside View (1) ink tank eject lever Push up to remove ink tanks. (2) print head holder The print head is pre-installed. Note • For instructions on replacing ink tanks, see Replacing Ink Tanks.
Operation Panel * Here, all operation panel indicators are shown lit for the purpose of illustration. (1) LCD (Liquid Crystal Display) Displays messages, menu items, and operating status. (2) ON button Turns the printer on or off. Turning the Printer On and Off (3) POWER lamp Remains lit after flashing when the printer is turned on. (4) Stop button Cancels print jobs in progress. (5) Alarm lamp Lights up or flashes in case of errors. (6) OK button Confirms your selection of menu or setting items.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 208
Confirming that the Power Is On The POWER lamp is lit when the printer is on. Even if the LCD is off, as long as the POWER lamp is lit, the printer is on. Note • After you turn the printer on, it requires a warm-up period of about 20 seconds before any operations. Wait until the standby screen is displayed. • The LCD turns off automatically after about 5 minutes of inactivity. To activate the display again, press a button other than the ON button on the operation panel, or perform a printing operation.
Turning the Printer On and Off Turning the printer on 1. Press the ON button to turn the printer on. The POWER lamp flashes and then remains lit. Confirming that the Power Is On Note • After you turn the printer on, it requires a warm-up period of about 20 seconds before any operations. Wait until the standby screen is displayed. • If the Alarm lamp lights up or flashes and an error message appears on the LCD, see Message Appears.
Note • You can set the printer to turn off automatically after a specified period when no print jobs are received from a computer. This feature is enabled by default.
Checking the Power Plug/Power Cord Disconnect the power plug/power cord and check it once a month to ensure that it is not affected by these problems. • • • • • Excessively hot Corroded Bent Worn Cracked or split Caution • If the power plug/power cord case is affected by these or other problems, unplug the printer and request service. Continuing to use the printer with any of these problems may cause a fire or electric shock.
Unplugging the Printer Always follow these steps when unplugging the printer. Important • Unplug the printer only after pressing the ON button and confirming that the POWER lamp is off. Unplugging the printer while the POWER lamp is still on may cause the print head to dry out or become clogged, which may affect print quality. 1. Press the ON button to turn the printer off. 2. Confirm that the POWER lamp is off. 3. Unplug the printer. Power cord specifications vary by region.
LCD and Operation Panel Press the Setup button (A) on the operation panel to display the Setup menu screen, from which you can select a variety of functions and settings. Selecting Items in Menus or Settings On the menu or settings screen, use the the OK button (C) to continue. or button (B) to select an item or option, and then press To return to the previous screen, press the Back button (D). Changing auto cassette switching On the standby screen, press the Setup button (A).
Press the OK button (C). Use the or button (B) to change the setting, and then press the OK button (C).
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser 216
Changing Printer Settings from Your Computer (Mac OS) Registering a Changed Printing Profile Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode 217
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. In the Print dialog, set the necessary items 2. Select Save Current Settings as Preset... from the Presets 3.
Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
Managing the Printer Power This function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
4. Apply the settings When the confirmation message appears, click OK. The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure.
Reducing the Printer Noise The silent function allows you to reduce the operating noise of this printer. Select when you wish to reduce the operating noise of the printer at night, etc. Using this function may lower the print speed. The procedure for using the quiet mode is as follows: 1.
Important • You can set the quiet mode from the printer or the printer driver. No matter how you use to set the quiet mode, the mode is applied when you perform operations from the printer or printing from the computer. 3. Apply the settings Make sure that the printer is on and click Apply. Click OK when the confirmation message appears. The settings are enabled hereafter. Note • The effects of the quiet mode may be less depending on the paper source and the print quality settings.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. The procedure for configuring Custom Settings is as follows: 1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Output settings LAN settings Dev.
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The * (asterisk) on the LCD indicates the current setting. 1. Make sure printer is turned on. 2. Press Setup button. The Setup menu screen is displayed. 3. Select Device settings and press OK button. The Device settings screen is displayed. 4. Select setting item and press OK button.
Setting Items on Operation Panel Items for Printer Dev.
Output settings Select this setting item from Device settings on Setup menu. • Prevent abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality.
LAN settings Select this setting item from Device settings on Setup menu. • Change LAN Enables either wireless LAN, wired LAN, or direct connection. You can also disable all. • Wireless LAN setup Selects the setup method for wireless LAN connection. Note • You can also enter this setting menu by selecting Wireless LAN setup from the Setup menu screen.
Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care. • Other settings Important • You cannot select the items below when LAN inactive is selected for Change LAN. ◦ TCP/IP settings Performs IPv4 or IPv6 setting. ◦ WSD setting Setting items when you use WSD (one of the network protocols supported in Windows 10, Windows 8.1, Windows 8, Windows 7, and Windows Vista).
Selecting Active allows you to enable discontinuous reception when using wired LAN. Note • Depending on the router you are using, discontinuous reception may not be enabled even though Active is selected. • Discontinuous reception is enabled only while the printer is on standby. (The LCD is in the screen saver mode.
Dev. user settings Select this setting item from Device settings on Setup menu. • Date/time setting Sets the current date and time. • DST setting Enables/disables the summer time setting. If you select ON, you can select additional sub-settings. This setting may not be available depending on the country or region of purchase. ◦ Start date/time Sets the date and time that summer time starts. Set month: Specify the month. Set week: Specify the week. Set day of week: Specify the day of the week.
• Device info sending Selects whether you will send the printer usage information to Canon. The information sent to Canon will be utilized to develop better products. Select ON to send the printer usage information to Canon.
Timezone List Time zone Country or region (UTC-12:00) Baker Island, Howland Island (UTC-11:00) American Samoa, Niue (UTC-10:00) Hawaii, Western area of Aleutian Islands (UTC-9:00) Alaska (UTC-8:00) US/Canada/Mexico (Pacific Time) (UTC-7:00) US/Canada/Mexico (Mountain Time) (UTC-6:00) US/Canada/Mexico (Central Time) (UTC-5:00) US/Canada/Mexico (Eastern Time), Cuba, Peru (UTC-4:30) Venezuela (UTC-4:00) Canada (Atlantic Time), Most areas of Lesser Antilles, Brazil (Amazon Time), Chile (UTC-3:30
(UTC+11:00) Russia (Vladivostok), Solomon Islands, New Caledonia (UTC+12:00) Russia (Magadan), New Zealand, Fiji, Kiribati (Gilbert Islands) (UTC+12:45) New Zealand (Chatham Island) (UTC+13:00) Tonga, Kiribati (Phoenix Islands), Samoa (From 2011/12/31), Tokelau (From 2011/12/31) (UTC+14:00) Kiribati (Line Islands) 235
Firmware update Select this setting item from Device settings on Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Note • Only Current version is available when LAN is disabled or while you are using the printer with direct connection. • Install update Performs the firmware update of the printer. Important • When you use this function, make sure the printer is connected to the Internet.
Cassette settings Select this setting item from Device settings on Setup menu. By registering the paper size and the media type loaded in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. In addition, you can allow the printer to switch the paper source automatically when a cassette runs out of paper.
Reset setting Select this setting item from Device settings on Setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. • Web service setup Deletes IJ Cloud Printing Center and Google Cloud Print registrations. • LAN settings Returns the LAN settings other than the administrator password back to the default.
Web service setup Select this setting item from Setup menu. The following setting items are available. • GoogleCloudPrint Registers/Deletes the printer to/from Google Cloud Print. • IJCloudPrintingCtr Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center.
System information Select this setting item from Setup menu. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number.
Quiet setting Enable this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Make sure printer is turned on. 2. Press Setup button. The Setup menu screen is displayed. 3. Select Quiet setting and press OK button. 4. Select ON and press OK button. The LCD returns to the Setup menu screen. You can reduce the operating noise while printing is in progress.
Turning on/off Printer Automatically You can enable the printer to turn on/off automatically considering the environment Turning on Printer Automatically Turning off Printer Automatically Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer. 1. Make sure printer is turned on. 2. Press Setup button. The Setup menu screen is displayed. 3. Select ECO (power on/off) and press OK button. 4. Select Auto power on and press OK button. 5.
Note • You can select whether you turn off the printer automatically from the operation panel of the printer or the printer driver.
Changing Printer's Setting Using Web Browser Changing Settings Using Web Browser Changeable Setting Items Using Web Browser Setting Password Setting Mail Server Receiving Printer Status by E-mail 244
Changing Settings Using Web Browser You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note • Remote UI is a software that enables you to perform operations, which are usually performed on the printer's operation panel, using a Web browser over a network. LAN connection with the printer is required to use Remote UI.
Note • If you display Remote UI for the first time on your smartphone, tablet, or computer, the network setting information will be required in a subsequent operation. 3. Open web browser on your smartphone, tablet, or computer and enter IP address. Enter as following in the URL field of the web browser. http://XXX.XX.X.XXX Enter the IP address in "XXX.XX.X.XXX". When you access, "Remote UI" will be displayed on the web browser on your smartphone, tablet, or computer. 4.
For details on setting password, see Setting Password. 7. Check printer status and change printer settings. For changeable setting items, see below. Changeable Setting Items Using Web Browser 8. When you finish checking printer status and changing printer settings, select Log off. 9. Close web browser.
Registering Printer's Root Certificate to Web Browser If the printer's root certificate has not been registered to the web browser, a message to warn you that the secure connection is not guaranteed may appear. When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser. The secure connection will be confirmed and a message will not appear.
8. Select Next on Certificate Import Wizard screen. 9. If Completing the Certificate Import Wizard appears, select Finish. Security Warning screen is displayed. 10. Make sure that thumbprint on Security Warning screen matches printer's thumbprint. For printer's thumbprint, check "Certificate fingerprint(SHA-1)" column or "Certificate fingerprint(SHA-256)" column on the network information that was printed when you check the printer's IP address. 11.
Downloading the root certificate is started and then Downloading Certificate screen is displayed. 2. Specify certificate name, and then select OK. The root certificate registration is completed. Note • If PIN or password is not set as security type, the attention screen may appear. Select OK, and then set the security type to PIN or password.
Note • If a password is set on your device, entering a password may be required. 3. Select Install. 4. Select Install on displayed dialog. The root certificate registration is completed.
Changeable Setting Items Using Web Browser Note • The items described here and the items displayed in the web browser may differ in display order. • The item which can be used is different in administrator mode or in standard user mode. Items for Security Security (Item for administrator) This function allows you to specify the password, the standard user mode settings, the operation restrictions, and SSL/TLS settings of certificate for encrypted communication.
Receiving Printer Status by E-mail Note • Some of the menu is available only when you logged on in administrator mode. AirPrint settings This function allows you to specify the AirPrint settings, such as position information. Web service connection setup (Item for administrator) This function allows you to register to Google Cloud Print or IJ Cloud Printing Center, or delete a registration.
Setting Password Each of passwords for administrator and standard user can be set. When logging on with password for administrator, all settings can be changed. When logging on with password for standard user, some of the settings can be changed. When logging on with password for administrator, you can restrict the function for standard user. Setting Administrator Password Setting Standard User Password Note • Password can be set only when you are logged in administrator mode.
Important • The following character restrictions apply to the password: • Set the password by using 4 to 32 characters. • The allowed characters are single-byte alphanumeric characters. • For security reasons, we recommend you use 6 and more alphanumeric characters. 7. When the completion message is displayed, select OK. Setting Standard User Password For restricting the function for standard user, enable the standard user mode and set a standard user password by following the steps below. 1.
Setting Mail Server To use mail function, specify the mail server settings. Note • If you did not specify the time zone setting using the printer's operation panel, a message to inform you that the correct time may not be reflected on the sent e-mail appears. We recommended that you set the time zone setting using the printer's operation panel. For the time zone setting, see Dev. user settings. • These functions can be set only when you are logged in administrator mode. 1.
Enter the password for sending to perform the authentication. POP before SMTP Select if you send e-mail with POP before SMTP authentication. Next, you can specify the following settings. • Incoming mail server (POP3) Enter the address of your POP server. • Port number (POP3) Enter the port number of your POP server. • Incoming account Enter the account name for receiving to perform the authentication. • Incoming password Enter the password for receiving to perform the authentication.
Receiving Printer Status by E-mail You receive the printer status information such as the remaining ink level and the error from the printer. Note • Specify the mail server settings in advance. Setting Mail Server • If you did not specify the the date and time setting using the printer's operation panel, the date and time may not be reflected on the sent e-mail. We recommended that you set the date and time setting using the printer's operation panel. For the date and time setting, see Dev. user settings.
The resending setting is completed.
Network Connection Network Connection Tips 260
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing LAN Connection Method/Changing Wireless LAN Connection Method 261
Default Network Settings LAN Connection Defaults Item Default Change LAN LAN inactive SSID BJNPSETUP Communication mode Infrastructure Wireless LAN security Disable IPv4 IP address Auto setup IPv6 IP address Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Active Enable/disable WSD Active Timeout setting 1 minute Enab./disab.
*1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time. *3 "ZZZZZZ" represents last six digits of printer's MAC address.
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For Mac OS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For Mac OS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or follow the instructions on the Canon website. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, follow the instructions on the Canon website.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load three sheets of A4 or Letter-sized plain paper. 3. Press Setup button. Setup menu screen appears. 4. Select Device settings and press OK button. 5. Select LAN settings and press OK button. 6. Select Print LAN details and press OK button.
Signal Strength Signal strength 0 to 100 [%] TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.
IPsec *3 IPsec setting Active Security Protocol *3 Security method ESP/ESP & AH/AH Direct Connection Direct connection Enable/Disable Connection Connection status Active/Inactive SSID SSID Direct Connection SSID Password Password Direct Connection password (10 alphanumeric characters) Channel Channel 3 Encryption Encryption method AES Authentication Authentication method WPA2-PSK TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.
Link Local Prefix Length Link local prefix length XXX Manual Setting Manual setting Enable/Disable IP Address *2 IP address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Subnet Prefix Length Subnet prefix length XXX Stateless Address1 *2 Stateless address 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Stateless Prefix Length1 *2 Stateless prefix length 1 XXX Stateless Address2 *2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Stateless address 2 Stateless Prefix Length2 *2 Stateless prefix length 2 XXX
WSD Printing WSD printing setting Enable/Disable WSD Timeout Timeout 1/5/10/15/20 [min] LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable DNS Server Obtain DNS server address auto- Auto/Manual matically Primary Server Primary server
Changing LAN Connection Method/Changing Wireless LAN Connection Method Changing LAN Connection Method Changing Wireless LAN Connection Method Changing LAN Connection Method Follow either procedure below to change LAN connection method (wired or wireless). • For Windows: ◦ Use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. ◦ Press the Setup button, select Device settings > LAN settings > Change LAN and select Wireless LAN or Wired LAN.
Follow instructions on your smartphone or tablet. 6. If message saying setup is completed appears, press OK button. • For Mac OS: Follow the instructions on the Canon website to redo setup.
Network Communication (Mac OS) Checking and Changing Network Settings Network Communication Tips 273
Checking and Changing Network Settings IJ Network Tool Canon IJ Network Tool Screen Canon IJ Network Tool Menus Changing Settings in Wireless LAN Sheet Changing WEP Detailed Settings Changing WPA or WPA2 Detailed Settings Changing Settings in Wired LAN Sheet Changing Settings in Admin Password Sheet Monitoring Wireless Network Status Changing Settings in Direct Connection Initializing Network Settings Viewing Modified Settings 274
IJ Network Tool IJ Network Tool is a utility that enables you to display and modify the printer network settings. It is installed when the printer is set up. Important • To use the printer over LAN, make sure you have the equipment necessary for the connection type, such as a wireless router or a LAN cable. • Do not start up IJ Network Tool while printing. • Do not print when IJ Network Tool is running.
Canon IJ Network Tool Screen This section describes the items displayed on the Canon IJ Network Tool screen. 1. Utilities Modifies the settings of the printer. Select to change the network name (SSID) settings. Setup Sets up the printer. If you setup the printer from scratch, connect your computer and the printer with a USB cable. 2. Printers: Printer name, type, and connection destination are displayed. The selected printer can be set up or be modified. 3. Update Performs printer detection again.
4. Configuration... Enabled when Utilities is selected. Click to display the Configuration screen to configure settings of the selected printer. Note • This item has the same function as Configuration... in the Settings menu.
Canon IJ Network Tool Menus This section describes the menus in Canon IJ Network Tool. 1. Canon IJ Network Tool menu About Canon IJ Network Tool Displays the version of this application. Quit Canon IJ Network Tool Exits IJ Network Tool. 2. View menu Status Displays the Status screen to confirm the printer connection status and wireless communication status. In the direct connection (access point mode), this item is grayed out and you cannot confirm the printer connection status.
Set up printer's direct connection... You can change or check the direct connection (access point mode) settings. Changing Settings in Direct Connection Note • You can use this function only when you are using a computer compatible with the wireless LAN. • You cannot change the settings depending on the printer you are using. Set up device by using web browser Starts up the web browser to change printer's settings.
Changing Settings in Wireless LAN Sheet To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the printer after modifying the settings. Note • This function is not available depending on the printer you are using.
AirPort Network (Infra) Connects the printer to the wireless LAN with a wireless router. Direct Connection Connects external wireless communication devices (e.g. computers, smartphones, or tablets) to the printer using it as an access point (wireless router). Note • When Direct Connection is displayed on Network Type:, you cannot change the settings on the Wireless LAN sheet or the Admin Password sheet. • You can change or check the settings from Set up printer's direct connection...
If a network password (WEP) has not been set, the WEP Details screen is displayed automatically. To change WEP settings set before, click Configuration... to display the screen. Changing WEP Detailed Settings Use WPA/WPA2 Transmission is encrypted using a network key you specified. The security has been strengthened more than WEP. If a network key has not been set, the Authentication Type Confirmation screen is displayed automatically. To change network key settings before, click Configuration...
1. Detected Wireless Routers: The signal strength from the wireless router, encryption type, name of wireless router, and the radio channel can be confirmed. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party. Note • Signal strength is displayed as follows. : Good : Fair : Poor • Type of encryption is displayed as follows.
Changing WEP Detailed Settings Note • This function is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the printer after modifying the settings. 1. Start up IJ Network Tool. 2. Select printer in Printers:.
Key Format ASCII 5 characters 13 characters Hexadecimal (Hex) 10 digits 26 digits 2. Key Length: Select either 64 bit or 128 bit. 3. Key Format: Select either ASCII or Hex. 4. Key ID: Select the Key ID (index) set to the wireless router. Note • When the printer is connected to an AirPort Base Station via a LAN: When the printer is connected to an AirPort Base Station via a LAN, confirm the settings in Wireless Security of AirPort Utility.
Changing WPA or WPA2 Detailed Settings Note • This function is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the printer after modifying the settings.
• If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure encryption types for the computer and the wireless router match that set to the printer. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-Personal).
Changing Settings in Wired LAN Sheet Note • This function is not available depending on the printer you are using. • Enable the wired LAN setting of the printer to change the settings in the Wired LAN sheet. 1. Start up IJ Network Tool. 2. Select printer in Printers:. 3. Click Configuration... button. 4. Click Wired LAN button. 5. Change or check settings. Click OK after changing configuration. A screen is displayed asking you for confirmation before the settings are sent to the printer.
Changing Settings in Admin Password Sheet Note • You cannot change the settings when using the direct connection (access point mode). 1. Start up IJ Network Tool. 2. Select printer in Printers:. 3. Click Configuration... button. 4. Click Admin Password button. The Admin Password sheet is displayed. 5. Change or check settings. 1. Use admin password Set an administrator password with privileges to set up and change detailed options. To use this feature, select this check box and enter a password.
6. Click OK. A screen is displayed asking you for confirmation before the settings are sent to the printer. If you click OK, the settings are sent to the printer and the Transmitted Settings screen is displayed. Enter Password Screen The following screen is displayed if an administrator password is set to the printer. • Admin Password Enter the administrator password that was set. For security purposes, your password is not displayed as you type it.
Monitoring Wireless Network Status Note • This function is not available depending on the printer you are using. • When using the printer over the wired LAN, you cannot monitor network status. 1. Start up IJ Network Tool. 2. Select printer in Printers:. 3. Select Status on View menu. The Status screen is displayed and you can check the printer status and connection performance. 1. Signal Level: Indicates the strength of the signal received by the printer, ranging from 0% to 100%. 2.
• Check that there are no sources of radio interference near the printer and the wireless router. The wireless connection may use the same frequency band as microwave ovens and other sources of radio interference. Try to keep the printer and the wireless router away from such sources. • Check if the radio channel of the wireless router is close to that of other wireless routers nearby.
Changing Settings in Direct Connection Note • This function is not available depending on the printer you are using. • Depending on the printer you are using, "Direct connection" may be referred to as "Access point mode" in the manuals. • You can use this function only when you are using a computer compatible with the wireless LAN. 1. Start up IJ Network Tool. 2. Select Set up printer's direct connection... on Settings menu. The Direct Connection Setup of the Printer screen is displayed. 3.
Important • You cannot change the encryption method or password depending on the printer you are using. If you cannot change the settings from the screen above, you can update the SSID (access point name) and password at the same time using the operation panel (You cannot change the encryption method.). For details, search for "UG500"/"UG501" on your printer's Online Manual and see the instructions shown. 7. Click Settings. The setting information is sent to the printer.
Initializing Network Settings Important • Note that initialization erases all network settings on the printer, and printing or scanning operation from a computer over network becomes impossible. To use the printer over network, perform setup according to the instructions on the Canon website. 1. Start up IJ Network Tool. 2. Select printer in Printers:. 3. Select Maintenance... on Settings menu. 1. Setting Initialization Initialize Returns all the network settings of the printer to factory default. 4.
Viewing Modified Settings The Confirmation screen is displayed after you modified the printer settings on the Configuration screen. When you click OK on the Confirmation screen, the following screen is displayed for confirming the modified settings. 1. Settings: A list of changes made in the Configuration screen is displayed.
Network Communication Tips Using Card Slot over Network Technical Terms Restrictions 297
Using Card Slot over Network Note • This function is not available depending on the printer you are using. To confirm whether this function is available with your printer, refer to List of Function for Each Model. Mounting Card Slot as Network Drive Restrictions on Card Slot Use over Network Mounting Card Slot as Network Drive The card slot must be mounted to use it over a network. To mount the card slot as the network drive, follow the procedure below. 1. Insert memory card into card slot. 2.
Restrictions on Card Slot Use over Network • You cannot write data to a memory card in the card slot over a network. You can only read data from a memory card. • The card slot can be shared by multiple computers, if the printer is connected to a network. Multiple computers can read files from a memory card in the card slot at the same time. • If your computer joins a domain, the card slot may not be mounted as the network drive.
Technical Terms In this section, technical terms used in the manual are explained. • A • B • C • D • F • • • • • • • • • • • I K L M N P R S T U W A • Access point mode The printer is used as an access point to connect external wireless communication devices (e.g. computers, smartphones, or tablets) in an environment where no access point (wireless router) is available. You can connect up to 5 devices to the printer using the access point mode (direct connection).
The printer automatically changes its authentication method to match the wireless router. ◦ Open System In this authentication method, the communication partner is authenticated without using WEP key even if Use Password (WEP) is selected. ◦ Shared Key In this authentication method, the communication partner is authenticated using the WEP key that was set for encryption. B • Bonjour A service built into Mac OS X operating system to detect the connectable devices on a network automatically.
I • IEEE802.11b International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to 11 Mbps. • IEEE802.11g International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to 54 Mbps. Compatible with 802.11b. • IEEE802.11n International standard for wireless LAN using the 2.4 GHz and 5 GHz frequency ranges.
L • Link Quality The status of the connection between the wireless router and the printer excluding noise (interference) is indicated with a value from 0 to 100%. • LPR A platform-independent printing protocol used in TCP/IP networks. It does not support bidirectional communication. M • MAC Address (AirPort ID) Also known as the physical address. A unique and permanent hardware identifier that is assigned to network devices by its manufacturer.
R • Router A relay device to connect to another network. S • Signal Level The strength of the signal received by the printer from the wireless router is indicated with a value from 0 to 100%. • SSID Unique label for wireless LAN. It is often represented such as a network name or a wireless router name. SSID distinguishes one wireless LAN from another to prevent interference. The printer and all clients on a wireless LAN must use the same SSID in order to communicate with each other.
U • USB Serial interface designed to enable you to "hot-swap" devices, i.e., by plugging and unplugging them without turning off the power. W • WEP/WEP Key An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt data sent over wireless networks. This printer supports key length of 64 bits or 128 bits, key format of ASCII code or Hexadecimal, and key number of 1 to 4.
This printer supports WPA2 Personal. ◦ Passphrase This encrypted key is used to perform WPA2 Personal authentication. The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal value. • WPS (Wi-Fi Protected Setup) WPS is a standard for easy and secure establishment of a wireless network.
Restrictions If you use a printer over the wireless LAN, the printer may recognize nearby wireless systems, you should set a network key (WEP or WPA/WPA2) to the access point to encrypt wireless transmission. Wireless communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed. Connecting with too many computers may affect the printer performance, such as printing speed.
Ensuring Optimal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Set Cassette Paper Information After Loading Paper Canceling Print Jobs Keeping Print Quality High Transporting Your Printer 308
Ink Tips Is ink consumed for purposes other than printing? Ink is sometimes consumed for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink.
Printing Tips Check status before printing • Is the print head in good condition? Clogged print head nozzles make printing fainter, which affects print quality and wastes paper. To check the print head, print the nozzle check pattern. Maintenance Procedure • Is the inside of the printer smeared with ink? After many print jobs, areas where paper passes through the printer may become smeared with ink. To clean the inside the printer, perform Bottom Plate Cleaning.
Check Paper Settings Before Printing Before printing, complete paper settings from a computer. Paper comes in many varieties. Some is specially coated for high-quality photo printing, while other paper is designed for documents. Each type of paper has specific preset settings that determine details such as ink application and usage and the distance from nozzles, which ensures optimal print quality for the paper.
Set Cassette Paper Information After Loading Paper When you insert a cassette after loading paper, a screen for setting the type and size of paper is displayed. Set the paper information for the cassette, indicating the type and size of paper loaded. To prevent incorrect printing, the printer can compare paper information entered for the cassette to print job paper settings to ensure they match. Before printing, specify paper settings consistent with the cassette paper information.
Canceling Print Jobs Do not press the ON button to cancel print jobs Pressing the ON button to turn off the printer during printing may prevent the printer from printing again if print jobs are not cleared internally. Press the Stop button to cancel printing.
Keeping Print Quality High The key to maintaining optimal print quality is preventing the print head from drying out or becoming clogged. To ensure print quality, follow these tips. Note • On some paper, ink may run if you mark over it with a highlighter or water-based marker, or if water or sweat comes into contact with printed areas.
Transporting Your Printer Take these precautions when relocating the printer for changing your living place or repairing it. Important • Place the printer upright in a sturdy box and pack it with sufficient cushioning to protect it in transit. • With the print head and ink tank set still installed, press the ON button to turn off the printer. This enables automatic capping of the print head, which prevents it from drying out. • After packing, do not tilt the box, tip it over, or turn it upside down.
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Specifications General Specifications Printing resolution (dpi) 600 (horizontal) x 1200 (vertical) Interface USB Port: Hi-Speed USB *1 LAN Port: Wired LAN: 100BASE-TX / 10BASE-T Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1. *2 Setup possible through WPS (Wi-Fi Protected Setup), WCN (Windows Connect Now) or Cableless setup.
* With the Print Head and ink tanks installed. Print Head/Ink Total 4352 nozzles (BK 1280 nozzles, C/M/Y 512 x 6 nozzles) Network Specifications Communication protocol SNMP (supports Canon-MIB), TCP/IP Wired LAN Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 M/100 Mbps (auto switching) Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.
The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Mac OS Operating System OS X v10.8.5 - OS X v10.11 Hard Disk Space 1.5 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS, Android, and Windows RT.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area Print Area Standard Sizes Envelopes 320
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions.
• • • • • Legal Executive (7.25 x 10.5 inches (184.2 x 266.7 mm)) A4 B5 A5 • A6 • Oficio (8.5 x 12.5 inches (215.9 x 317.5 mm)) • B-Oficio (8.5 x 14 inches (216.0 x 355.0 mm)) • M-Oficio (8.50 x 13.43 inches (216.0 x 341.0 mm)) • Foolscap (8.5 x 13 inches (215.9 x 330.2 mm)) • Legal(India) (8.46 x 13.
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Cassette 1 Cassette 2 Paper Output Tray Canon Red Label Superior Approx. 250 sheets Approx. 250 sheets Approx. 75 sheets Canon Océ Office Colour Paper Approx. 200 sheets Approx. 200 sheets Approx. 75 sheets High Resolution Paper 65 sheets N/A*1 65 sheets Paper for printing photos: Note • Feeding the following paper from cassette 2 may damage the printer.
*2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding. In this case, load one sheet at a time. *3 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity. In this case, load half the amount of paper or less. *4 For best results in continuous printing, remove printed paper or envelopes from the paper output tray to avoid smearing or discoloration.
Unsupported Media Types Do not use the following paper. Not only will print quality be poor, the paper may jam or cause the printer to malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Print Area Print Area Standard Sizes Envelopes 327
Print Area To maintain print quality, the printer leaves a margin around the edges of paper. The printable area is inside this margin. (recommended print area): Print within this area, when possible. (printable area): You can also print in this area. However, feeding precision or print quality may be affected. Note • Automatic duplex printing reduces the printable area by 0.08 inch (2 mm) in the top margin.
Standard Sizes Size Print Area (width x height) Letter 8.00 x 10.69 inches (203.2 x 271.4 mm) Legal 8.00 x 13.69 inches (203.2 x 347.6 mm) Executive 6.98 x 10.19 inches (177.4 x 258.7 mm) A6 3.87 x 5.51 inches (98.2 x 140.0 mm) A5 5.56 x 7.95 inches (141.2 x 202.0 mm) A4 8.00 x 11.38 inches (203.2 x 289.0 mm) B5 6.90 x 9.80 inches (175.2 x 249.0 mm) Oficio 8.00 x 12.09 inches (203.2 x 307.0 mm) B-Oficio 8.00 x 13.66 inches (203.2 x 347.0 mm) M-Oficio 8.00 x 13.11 inches (203.2 x 333.
Letter, Legal, Foolscap C: 0.12 inch (3.0 mm) D: 0.20 inch (5.0 mm) E: 0.25 inch (6.4 mm) F: 0.25 inch (6.3 mm) Legal (India) C: 0.12 inch (3.0 mm) D: 0.20 inch (5.0 mm) E: 0.23 inch (5.9 mm) F: 0.23 inch (5.9 mm) Oficio C: 0.12 inch (3.0 mm) D: 0.30 inch (7.5 mm) E: 0.25 inch (6.4 mm) F: 0.25 inch (6.3 mm) B-Oficio, M-Oficio C: 0.12 inch (3.0 mm) D: 0.20 inch (5.0 mm) E: 0.25 inch (6.4 mm) F: 0.25 inch (6.
Envelopes Size Recommended Print Area (width x height) Envelope Com 10 3.68 x 8.50 inches (93.5 x 215.9 mm) Envelope DL 3.88 x 7.67 inches (98.8 x 194.6 mm) Envelope C5 5.94 x 8.02 inches (150.8 x 203.6 mm) Envelope Monarch 3.43 x 6.50 inches (87.2 x 165.1 mm) Recommended print area A: 0.5 inch (12.7 mm) B: 0.5 inch (12.7 mm) C: 0.22 inch (5.6 mm) D: 0.22 inch (5.
Administrator Settings Sharing the Printer on a Network 332
Administrator Password Depending on the printer you are using, an administrator password is specified at the time of purchase. The password is either "canon" or the printer serial number if it is specified.
For more on initializing the printer, search for "UG067" or "UG505" on your printer's Online Manual and see the instructions shown.
Password and Cookie Password Cookie Password Enter the password when the authentication screen is displayed. Administrator Password You need to enter the user name as well as the password depending on the printer you are using. For more on the user name, see the link above. Important • A message to warn you that the identification information is not verified may be displayed depending on the printer you are using. • We recommend you change the password.
OS: Windows Vista SP2 or later Browser: Internet Explorer 9 or later / Google Chrome 41.0.2272.118m or later / Mozilla Firefox 37.0.
How to locate your printer's serial number The serial number is printed on a white sticker attached to each printer. The serial number will consists of 9 alphanumeric characters (4 letters followed by 5 numbers). Example: Note • Depending on the printer you are using, you can check the serial number by printing out the network setting information of the printer. For more on printing, search for "NR044" on your printer's Online Manual and see the instructions shown.
Registering Root Certificate to Web Browser When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser. The secure connection will be confirmed and a message will not appear. For details, search for "AF111" on your printer's Online Manual and see the instructions shown.
Printing Printing from Computer Printing from Smartphone/Tablet Paper Settings 339
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (Mac OS Printer Driver) Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPrint-enabled Printer with Mac 340
Printing from Application Software (Mac OS Printer Driver) Printing with Easy Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver 341
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: Printing with Easy Setup 1. Check that the printer is turned on 2. Load paper on the printer 3. Select the printer Select your model from the Printer list in the Print Dialog. Note • Click Show Details to switch the Setup window to the detailed display. 4. Select the paper size For Paper Size, select the paper size to be used.
5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the printer.
7. Select the paper source Select Cassette (Auto Select), Cassette 1, or Cassette 2 that matches your purpose for Paper Source. Important • The paper source settings that can be selected may differ depending on the paper type and size. 8. Select the print quality For Print Quality, select High or Standard according to your purpose.
Important • The print quality settings that can be selected may differ depending on a printing profile. 9. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media. Important • In the Presets section, click Save Current Settings as Preset... to register the specified settings. Note • If the paper settings on the print dialog differ from the cassette paper information registered on the printer, an error may occur.
To check the current printer settings, select Quality & Media and click Printer Media Information. For details about the cassette paper information to be registered on the printer, see the following: • Paper Settings on the Printer Driver and the Printer (Media Type) • Paper Settings on the Printer Driver and the Printer (Paper Size) Checking the Settings on the Printer 1. Select Quality & Media from the pop-up menu on the Print Dialog 2.
Paper Settings on the Printer Driver and the Printer (Media Type) When you use this printer, selecting a media type and paper size that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Canon genuine papers (Document Printing) Media Type in the printer driver Media name
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Paper Size in the printer driver Paper information registered on the printer US Letter Letter US Legal Legal or B-Ofi. Executive (7.25"x10.5" 184.2x266.7mm) Exec. A6 A6 A5 A5 A4 A4 JIS B5 B5 Oficio 8.5"x12.5" 215.9x317.5mm Oficio M-Oficio 8.
Various Printing Methods Setting the Number of Copies and Printing Order Setting the Stapling Margin Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Switching the Paper Source to Match the Purpose Setting Paper Dimensions (Custom Size) 349
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog. 2. Select Paper Handling from the pop-up menu 3.
5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Margin from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note • The printer automatically reduces the print area depending on the staple position margin.
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software. 2. Select Paper Handling from the pop-up menu 3. Set the print paper size Check the Scale to fit paper size check box.
5. Complete the setup Click Print. When you execute print, the document will be enlarged or reduced to fit to the page size.
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note • Depending on the Scale value that you set, an error message may be displayed. 3. Complete the setup On the Print Dialog, click Print. When you execute print, the document will be printed with the specified scale.
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2. Set the number of original you print on one page In Pages per Sheet, specify the number of page you print on one page. 3. If necessary, set the following items Layout Direction To change the page placement order, select an icon from the list.
Flip horizontally Select this check box to reverse left and right of the document. 4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Duplex Printing The procedure for printing data on both sides of one sheet of paper is as follows: 1. Set duplex printing Check the Two-Sided check box in the Print Dialog. 2.
3. Set the stapling side For Two-Sided, select either Long-Edge binding or Short-Edge binding. 4. Select Margin from the pop-up menu on the Print Dialog 5. Set the stapling margin If necessary, set the Margin width, and to change the Stapling Side, select a setting from the list. Note • Depending on the Two-Sided setting in the Layout pop-up menu, the Stapling Side that can be selected differs. 6. Complete the setup Click Print. When you execute print, duplex printing will be started.
Related Topic Changing the Printer Operation Mode 360
Setting Up Envelope Printing The procedure for performing envelope printing is as follows: 1. Load envelope into printer 2. Select paper size in print dialog For Paper Size, select Envelope #10, Envelope C5, Envelope DL, Envelope Monarch, Envelope You4, or Envelope You6. 3. Set printing orientation To print the addressee information horizontally, select Horizontal for Orientation. Then check the Reverse page orientation from the Layout pop-up menu in the Print dialogue. 4.
Printing on Postcards This section describes the procedure for postcard printing. 1. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. • When printing a return postcard, always set the paper size to Postcard Double from your application software or the printer driver. • Do not fold the return postcard.
Switching the Paper Source to Match the Purpose In this printer, there are two paper sources, a cassette 1 and a cassette 2. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2. Select the media type For Media Type, select the same paper type loaded in the printer. 3.
4. Complete the setup Click Print. When you execute print, the printer uses the specified paper source to print the data. Note • If the paper settings on the print dialog differ from the cassette paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings." To check the current printer settings, select Quality & Media and click Printer Media Information.
Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1. Creating a new custom paper size In the Print Dialog, select Manage Custom Sizes... from Paper Size. In the displayed dialog, click +. Untitled will be added to the list. 2.
To check the current printer settings, select Quality & Media and click Printer Media Information.
Changing the Print Quality and Correcting Image Data Printing a Color Document in Monochrome Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 367
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set grayscale printing Check the Grayscale Printing check box. 3. Complete the setup Click Print. When you execute print, the document is converted to grayscale data. It allows you to print the color document in monochrome. Note • During Grayscale Printing, inks other than black ink may be used as well.
Specifying Color Correction You can specify the color correction method suited to the type of document to be printed. Normally, the printer driver adjusts the colors by using Canon Digital Photo Color so that data is printed with color tints that most people prefer. When you want to print by using the color space (sRGB) of the image data effectively or by specifying a printing ICC profile from your application software, select ColorSync.
Related Topics Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) 370
Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose. Color Management Devices such as digital cameras, scanners, monitors, and printers handle color differently.
Adjusting Colors with the Printer Driver You can specify the color correction function of the printer driver to print with color tints that most people prefer through the use of Canon Digital Photo Color. When printing from an application software that can identify ICC profiles and allows you to specify them, use a printing ICC profile in the application software, and select settings for color management. The procedure for adjusting colors with the printer driver is as follows: 1.
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into Mac OS when printing.
Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 374
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1. Select Color Matching from the pop-up menu of the Print Dialog 2. Select color correction Select ColorSync. You can leave Profile set to Automatic.
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly. Use the printer driver only when you want to adjust the color balance slightly.
3. Complete the setup Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Grayscale Printing check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable. • If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable.
Adjusting Brightness You can change the brightness of the overall image data during printing. This function does not change pure white or pure black but it changes the brightness of the intermediate colors. The following sample shows the print result when the brightness setting is changed. Light is selected Normal is selected Dark is selected The procedure for adjusting brightness is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Important • If you select ColorSync for Color Matching, then the Brightness appears grayed out and is unavailable.
Adjusting Intensity You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing. The following sample shows the case when the intensity is increased so that all colors become more intense when the image data is printed. No adjustment Higher intensity The procedure for adjusting intensity is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Important • If you select ColorSync for Color Matching, then the Intensity appears grayed out and is unavailable.
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast. No adjustment Adjust the contrast The procedure for adjusting contrast is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Important • If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable.
Overview of the Printer Driver Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Quality & Media Color Options Margin Canon IJ Printer Utility Opening the Canon IJ Printer Utility Maintenance of this Printer Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver) 384
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different models support different print data formats, you need a printer driver for the specific model you are using.
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup Dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software. Settings Click the pop-up menu, and then select the following items: Page Attributes Set the paper size or scaled printing. Save as Default You can save the attributes of the displayed page as the default settings.
Print Dialog In the Print dialog, you can set paper type, paper source and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens. Presets You can save or delete the settings of the Print dialog. Note • You can select Show Presets... to check the print settings that are set in the Print dialog.
Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. You can also set duplex printing. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Quality & Media You can set basic print settings that match the printer.
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer. This selection enables the printer to carry out printing properly for the material of the media used. Paper Source Select the source from which paper is supplied.
When you check the check box, both monochrome and color documents will be printed in monochrome. When printing a color document, be sure to uncheck the check box. Printer Media Information Displays paper size and media type that are set on printer. Note • When printing on a double postcard, select Postcard Double for Paper Size, and then print again. • If you print on paper other than hagaki, load the paper according to usage instructions, and then click OK.
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing. Use this dialog just to make fine adjustments. Preview Shows the effect of color adjustment. As you adjust each item, the effects are reflected in the color and brightness.
between white and black. Select from Light, Normal, or Dark, if necessary. Intensity Select this method to adjust the overall density of your print. To increase the overall intensity, drag the slider to the right. To decrease the overall intensity, drag the slider to the left. You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. Contrast The Contrast function changes the differences between light and dark in images during printing.
Margin This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper. Margin Specify the amount of margin space for stapling the paper. Enter a value between 0 inch (0 mm) to 1.2 inches (30 mm). Stapling Side Specify the stapling side. Long-side stapling (Left) / Long-side stapling (Right) Select this option to staple the long side of the paper. Choose left or right.
Canon IJ Printer Utility The Canon IJ Printer Utility allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the following items from the pop-up menu. Cleaning Clean the printer to clear up clogged print head nozzle. Test Print Execute a test print to check the condition of the print head nozzle and to adjust the print head position.
Opening the Canon IJ Printer Utility To open the Canon IJ Printer Utility, follow the steps below. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2. Start the Canon IJ Printer Utility Select your model from the printer list, and click Options & Supplies.... Click Open Printer Utility in Utility tab. Canon IJ Printer Utility is launched.
Maintenance of this Printer Cleaning the Print Heads Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Position Checking the Ink Status from Your Computer Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode 397
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners (Print & Scan).
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click (Delete) The selected print jobs will be deleted.
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from the Format For list. If you select another printer, printing may not be performed properly.
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver 401
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Delete the Unnecessary Canon IJ Printer from the Printer List A Canon IJ Printer that you no longer use can be deleted from the printer list. Before deleting the Canon IJ Printer, disconnect the cable that connects the printer to the computer. The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right.
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. • Log on as a user who has the administrator account. The installer will prompt you to enter the name and password of the administrative user.
Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. The procedure for installing the downloaded printer driver is as follows: 1. Mount the disk Double-click the disk image file you have downloaded. The file is unpacked, and then the disk is mounted. 2. Start the installer Double-click "PrinterDriver_XXX_YYY.pkg" (where "XXX" is your model name, and "YYY" is version) contained in the disk. 3.
Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print 406
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • • • • Print images from a photo-sharing service Print documents from a data management service Save scanned images to a data management service. Use Twitter to report the printer status, such as no paper or low ink levels.
Printing with Google Cloud Print The printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the printer to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
Deleting Printer from Google Cloud Print LAN connection with the printer and internet connection are required to delete the printer from Google Cloud Print. Internet connection fees apply.
Getting Google Account To print with Google Cloud Print, you need to get Google account and register the printer with Google Cloud Print in advance. Note • If you already have Google account, register the printer to Google Cloud Print. Registering Printer with Google Cloud Print Access to Google Cloud Print with the web browser on the computer or the mobile device and register the required information. * The screen above may change without prior notice.
Registering Printer with Google Cloud Print The printer can be registered to Google Cloud Print with the following two methods. Registration Using Google Chrome Registration Using Printer Important • If you have not gotten Google account, get it. Getting Google Account • When the printer owner changes, delete its registration from Google Cloud Print.
Registration Using Printer Important • Entering the administrator password may be required depending on the range of administrator password. 1. Make sure printer is turned on. 2. Press Setup button. The Setup menu screen is displayed. 3. Select Web service setup and press OK button. 4. Select GoogleCloudPrint -> Register w/ service. Note • If you have already registered the printer with Google Cloud Print, the confirmation message to re-register the printer is displayed. 5.
Note • Perform the authentication process with your Google account which you have gotten in advance. 10. When message that registration is complete is displayed on printer's LCD, press OK button. When authentication process is complete properly, the registration items are displayed. When authentication process is complete, you can print the data with Google Cloud Print.
Printing from Computer or Smartphone with Google Cloud Print When you send print data with Google Cloud Print, the printer receives the print data and prints it automatically. When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print, load paper into the printer in advance. You can print with Google Cloud Print with the following two methods. • Printing via internet LAN connection with the printer and internet connection are required.
Note • If the printer's Auto Power On function is enabled, the printer is turned on automatically when it receives the print data. 2. Start Google Chrome browser on your computer. 3. Select Sign in to Chrome... from (Chrome menu). 4. Log in to your Google account. 5. Select Print... from (Chrome menu). 6. Select Change... next Destination. 7. Select Canon iB4100 series in Google Cloud Print. 8. Select Print.
When the preparation for printing with Google Cloud Print is complete, the printer receives the print data and prints it automatically. When you want to print from Google Cloud Print immediately When the printer cannot receive the print data, or you want to start printing immediately, you can check whether there is a print job on the Google Cloud Print and start printing manually. Follow the steps below. 1. Make sure printer is turned on. 2. Press Setup button. The Setup menu screen is displayed. 3.
3. Select Sign in to Chrome... from (Chrome menu). 4. Log in to your Google account. 5. Select Print... from (Chrome menu). 6. Select Change... next Destination. 7. Select Canon iB4100 series in Local Destinations. 8. Select Print. When the preparation for printing with Google Cloud Print is complete, the printer receives the print data and prints it automatically.
Deleting Printer from Google Cloud Print If the printer's owner changes or if you want to re-register the printer, delete it from Google Cloud Print by following the steps below. The printer can be deleted from Google Cloud Print with the following two methods. Deletion Using Google Chrome Deletion Using Printer Important • LAN connection with the printer and internet connection are required to delete the printer from Google Cloud Print. Internet connection fees apply. Deletion Using Google Chrome 1.
3. Select Web service setup and press OK button. 4. Select GoogleCloudPrint -> Delete from service. 5. When confirmation screen to delete printer is displayed, select Yes and press OK button. 6. When message that deletion is complete is displayed, press OK button.
Printing from an AirPrint-enabled Printer with Mac Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac. AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and Mac without the need to install drivers, or download apps or software. Note • If you want to print using AirPrint from iOS device, see below. Printing from an AirPrint-enabled Printer with iOS Device Checking Your Environment First, check your environment.
Note • If the printer's Auto Power On function is enabled, the printer is turned on automatically when it receives the print data. 2. Load paper. 3. Perform printing on your application software. Print dialog appears. 4. Select your model name added as AirPrint printer from the Printer list in the Print Dialog. 5. Set the paper size, media type, and other settings as needed. 6. Select Print. When you execute printing, the printer prints according to the specified settings.
Printing from a Device Equipped with Windows 10 Mobile You can print from a device equipped with Windows 10 Mobile. This function enables you to print photos, email, Web pages and documents from Windows 10 without the need to install drivers, or download apps or software. Checking Your Environment First, check your environment. • Operation Environment Windows 10 • Requirement The Windows device and the printer must be connected to the same network over a LAN or connected directly without wireless router.
Printing from Smartphone/Tablet Printing Directly from Smartphone/Tablet Printing Using a Web Service 423
Printing Directly from Smartphone/Tablet Android Print Printing from an AirPrint-enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Direct Connection 424
Android Print You can print to a Canon printer from your Android smartphone or tablet by installing a printing plug-in. Installing Printing Plug-in • Installing Canon Print Service Canon Print Service is a printing plug-in for Android 4.4.2 or later, and is available for free on Google Play. Install the plug-in and activate it. Printing Using Canon Print Service • Installing Mopria Print Service Mopria Print Service is a plug-in that allows printing to a Mopria authentication printer from Android 4.
Printing Using Mopria Print Service Important • The operation may differ depending on your Android device or your application. • Activate the plug-in after installing it to your Android device. The service is not enabled immediately after installing. • You can print using Mopria Print Service with wireless LAN or with the printer's direct connection. 1. Make sure printer is turned on. 2. Load paper. 3. Perform print operation on your application of Android device. 4.
Printing from an AirPrint-enabled Printer with iOS Device Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac. AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and Mac without the need to install drivers, or download apps or software. Note • If you want to print using AirPrint from Mac, see below. Printing from an AirPrint-enabled Printer with Mac Checking Your Environment First, check your environment.
4. Tap Print from menu options. 5. Select your model name from Printer on Printer Options. Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application.
Note • Printer Options differ depending on the application that you are using. 6. When printing file type that has multiple pages, such as PDF file, tap Range and tap All Pages or select range of pages to be printed. 7. For 1 Copy, tap + or - to set number of required copies. 8. For Duplex Printing, tap On to enable duplex printing or tap Off to disable function. 9. Tap Print. When you execute printing, the printer prints according to the specified settings.
Load the envelope in vertically with the address side facing down so that the folded flap of the envelope will be faced up on the right side. Checking Print Status During printing, a Print Center icon is displayed in the list of recently used applications and you can use it to check the print progress. Press the Home button on the iOS device twice to set the Multitasking mode. Then swipe to the right to display the Print Center icon and a Print Summary.
Using Printer with Direct Connection You can connect devices (e.g. smartphone or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using direct connection) This section describes direct connection, which allows you to print by connecting the devices to the printer directly. Follow the procedure below to use direct connection. 1. Enable direct connection. 2. Connect devices to printer. 3.
6. Select Direct connection and press OK button. 7. Select Yes and press OK button. Note • Check the following items on Wireless router info. Use the button to display details. • Identifier (SSID) • Security setting and password • Printer's name which appears on a Wi-Fi Direct compatible device The password is required when connecting a device to the printer. Depending on the device you are using, no password is required.
• Print the network settings. Printing Network Settings • Depending on the device you are using, entering the password is required to connect a device to the printer via wireless LAN. Enter the password specified for the printer. • If your Wi-Fi Direct compatible device is set to prioritize using Wi-Fi Direct and it is connecting to the printer, the printer displays a confirmation screen asking if you allow the device to connect to the printer.
2. Press Setup button. The Setup menu screen is displayed. 3. Select Device settings and press OK button. The Device settings screen is displayed. 4. Select LAN settings and press OK button. 5. Select Direct connection and press OK button. 6. Select an item and press OK button. • Update SSID/PW Update the identifier (SSID) and the password for direct connection. When the confirmation screen appears, select Yes and press the OK button to update the identifier (SSID) and the password.
Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print 435
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • • • • Print images from a photo-sharing service Print documents from a data management service Save scanned images to a data management service. Use Twitter to report the printer status, such as no paper or low ink levels.
Printing with Google Cloud Print The printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the printer to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
Deleting Printer from Google Cloud Print LAN connection with the printer and internet connection are required to delete the printer from Google Cloud Print. Internet connection fees apply.
Paper Settings By registering the paper size and the media type loaded in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • The default display setting is different between when you print from the operation panel of the printer and when you print using the printer driver.
• When the paper settings for printing are different from the cassette paper information registered to the printer: Ex: ◦ Paper setting for printing: B5 ◦ Cassette paper information registered to the printer: A4 When you start printing, a message is displayed. Pressing the OK button displays the paper setting specified for printing under the message. Check the message and press the OK button. When the screen to select the operation is displayed, select one of the operations below.
Note • If you do not know what paper information to register to the printer, press the Back button when the screen to select the operation is displayed. When the previous screen is displayed, check the paper size and the media type and register them to the printer.
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • • • • Print images from a photo-sharing service Print documents from a data management service Save scanned images to a data management service. Use Twitter to report the printer status, such as no paper or low ink levels.
Troubleshooting Frequently Asked Questions • Cannot Find Printer on Network • Cannot Find Printer while Using Wireless LAN • Printing Does Not Start • • • • • • • • Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear An Error Occurs Print Results Are Unsatisfactory Message Appears Cannot Install Printer Driver Network Key Unknown Paper Jams List of Support Code for Error Examples of Problems Printer Does Not Move • • • • • • • Power Does Not Come On Power Shuts Off By Itself Printer S
• • • • • Printing Is Slow Printing Stops Print Results Are Unsatisfactory No Ink Comes Out Paper Jams • Paper Does Not Feed Properly/"No Paper" Error • Automatic Duplex Printing Problems Error or Message Appears • • • • • An Error Occurs LCD Is Off LCD Shows Wrong Language Message Appears List of Support Code for Error Operation Problems Network Communication Problems Printing Problems Problems while Printing from Smartphone/Tablet Mechanical Problems Installation and Download Problems Errors and Messa
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 445
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen Cannot Find Printer after Searching it on Printer Detection Screen During Setup Searching Printer by IP Address or Host Name During Setup (Windows) Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen While using printer: Cannot Find Printer while Using Wireless LAN Cannot Find Printer while Using Wired LAN Note • You cannot use the wireless LAN and the wired LAN at the same t
Cannot Find Printer on Check Printer Settings Screen • For Windows: If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Check 1: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Check 2: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Is printer set to allow wireless communication? Make sure the or icon is displayed on the LCD. If icon is not displayed: • For Windows: The printer is not set to allow wireless communication. Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status and turn on wireless communication on the printer. • For Mac OS: The printer is not set to allow wireless communication.
Check 3: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Is printer connected to wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. If icon is displayed: • Checking wireless router location After checking the wireless router setting, make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft) from the wireless router indoors.
After connecting the printer to the wireless router, set up the network communication from the beginning. If icon is displayed: Go to check 4.
Check 4: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information using the operation panel.
Check 5: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Check 6: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Check 1: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Is LAN cable connected, and are printer and router on? Make sure the LAN cable is connected. Make sure the printer is turned on. Confirming that the Power Is On Make sure the router is turned on. If LAN cable is connected and printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Check 2: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Check 3: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Is printer set to allow wired communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wired communication. Turn on wired communication on the printer. Once you have turned on wired communication, redo the network communication setup from the beginning. If icon is displayed: Go to check 4.
Check 4: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information using the operation panel.
Check 5: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Check 6: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer. After checking the router settings, click Redetect on the Check Printer Settings screen to redetect the printer.
Cannot Find Printer after Searching it on Printer Detection Screen During Setup • For Windows: The printer could not be detected with the current setup method. Select Set up the network connection according to the guide radio button and click Next. The screen to show another setup method is displayed. Perform setup following the instructions on the screen. Note • You can search for printers by an IP address or host name.
Perform setup following the instructions on the screen.
Searching Printer by IP Address or Host Name During Setup (Windows) If the printer cannot be found on the Select Printer screen, search for the printer by an IP address or host name. Select Specify the IP address and run the search radio button and click Next. The screen to select searching criteria appears. 1. Check printer's IP address or host name. To check the printer's IP Address or host name, print out the network settings information using the operation panel.
Select to search for printers by host name. A host name is referred to as LLMNR host name or Bonjour name. 3. Enter IP address or host name and click Next. Printer search starts. If an error screen appears: Resolve the error according to the instruction on the screen. If the IP address you entered is already used for another device, specify printer's IP address again using IJ Network Device Setup Utility.
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Check the items below only if you cannot proceed beyond the Printer Connection screen.
1. Click Cancel. ◦ If the Installation Failure screen appears: 1. Click Start Over. 2. Click Exit on Start Setup screen and finish setup. ◦ If the Connection failed. screen appears: 1. Click Next. 2. Click Next on displayed screen. 3. Click Back to Top on Select Printer screen. 4. Click Exit on Start Setup screen and finish setup. 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo setup according to instructions on Canon website.
Cannot Find Printer while Using Wireless LAN Check1 Make sure the printer is turned on. Check2 Is icon displayed on LCD? If the icon is not displayed, select Wireless LAN on Change LAN in LAN settings under Device settings. Check3 If printer is temporarily connected to computer via USB cable, make sure USB cable is connected properly.
Make sure printer and wireless router network settings match. Check6 Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information.
If printer is connected to an AirPort Base Station via LAN, use alphanumeric characters for network identifier (SSID). (Mac OS) Check12 If the problem is not resolved, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Cannot Find Printer while Using Wired LAN Check1 Make sure the printer is turned on. Check2 Is icon displayed on LCD? If the icon is not displayed, select Wired LAN on Change LAN in LAN settings under Device settings. Check3 Make sure LAN cable is connected properly. Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Printing Is Slow Cannot Access to Internet on Wireless LAN from Communication Device Ink Level Not Shown on Printer Status Monitor (Windows) 471
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Direct Connection Cannot Communicate with Printer via Wired LAN Cannot Print from Network Computer Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Make sure wireless signal is strong. Monitor signal status and move printer and wireless router as necessary. Check4 • For Windows: Checking Wireless Network Status • For Mac OS: Monitoring Wireless Network Status Check5 Make sure the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Check6 Make sure you are using a valid channel.
Cannot Communicate with Printer Using Direct Connection Check1 Make sure the printer is turned on. Check2 Is the icon displayed on the LCD? If the icon is not displayed, select Device settings, LAN settings, Change LAN in this order and select Yes for Direct connection to enable direct connection following the on-screen instructions. Check3 Make sure printer is selected as connection for device (e.g. smartphone or tablet).
Check2 Make sure the LAN cable is connected properly. Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. If the problem is not resolved, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. • For Mac OS: Follow the instructions on the Canon website.
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router.
To communicate with a wireless router that uses automatically generated WEP keys, you must set the printer to use the key generated by the wireless router, entering it in hexadecimal format. ◦ For Windows: When the WEP Details screen appears after you click Search... on the Protocol Settings (Wireless LAN) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the WEP key length, format, and the number. For details, see If WEP Details Screen Appears.
Administrator Password Set for Printer Unknown Initialize the printer settings. Select All data to restore administrator password to default. Reset setting After initializing the printer settings, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. If this does not solve the problem, see below.
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.
Printing Is Slow Check1 Printer may be printing out a large job from another computer. Check2 When using wireless LAN, make sure the printer is not placed too far away from the wireless router. Place the wireless router and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete.
Cannot Access to Internet on Wireless LAN from Communication Device Check1 Is your device connected to printer using direct connection? If your device is connected to the printer using direct connection, you cannot access to the Internet. Turn off direct connection and connect your device to the wireless router. For details, see the instruction manual provided with your device and wireless router.
Ink Level Not Shown on Printer Status Monitor (Windows) Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver.
Other Network Problems Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults 484
Message Appears on Computer During Setup Screen to Enter Password Appears During Setup Encryption Settings Screen Appears When Wireless Router Selected "You have connected the printer to the non encrypted wireless network" Appears Screen to Enter Password Appears During Setup The following screen appears if the printer is set up for use with a network and an administrator password has been set. • For Windows: • For Mac OS: Enter the administrator password set for the printer.
Encryption Settings Screen Appears When Wireless Router Selected This screen appears automatically if the selected wireless router is encrypted. Set the same encryption settings as those set for the wireless router. • For Windows: For more on encryption settings, see Performing/Changing Wireless LAN Settings. • For Mac OS: For more on encryption settings, see Changing Settings in Wireless LAN Sheet.
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network setting information using the operation panel. Printing Network Settings You can check the network setting information on the computer screen.
When you are using wireless LAN on your computer, make sure Wi-Fi is selected as network interface. When you are using wired LAN, make sure Ethernet is selected. 3. Check the IP address or MAC address. Click TCP/IP to check the IP address. Click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below.
A message such as the following appears. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. • For Mac OS: Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible.
Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet 491
Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method.
Check5 Make sure printer is not too far away from wireless router. Locate the printer close enough to communicate with the wireless router. Check6 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Move the printer and wireless router as necessary. Check7 Make sure there is no source of radio wave interference nearby.
Check8 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer as far away from the interference source as possible. Check9 Make sure 5 devices are already connected. Direct connection does not allow more than 5 devices to be connected.
Printing Problems Printing Does Not Start Paper Jams Print Results Are Unsatisfactory No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Automatic Duplex Printing Problems Printing Stops Cannot Print Using AirPrint 495
Printing Does Not Start Check1 Make sure printer is securely plugged in and press ON button to turn it on. The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The POWER lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Changing the Printer Operation Mode (Mac OS) Check5 Delete unnecessary print jobs. • For Windows: Deleting the Undesired Print Job • For Mac OS: Deleting the Undesired Print Job Check6 Is your printer's printer driver is selected when printing? The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
• If printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected: In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is not displayed on Start screen, select Search charm, and then search for "My Printer". Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.
Paper Jams When paper jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. • When a Support Code and a Message Are Displayed on Computer Screen: ◦ For Windows: ◦ For Mac OS: * The screen differs depending on the OS you are using. • When a Support Code and a Message Are Displayed on LCD: To remove the jammed paper, see List of Support Code for Error (Paper Jams).
Note • You can also search for details on resolving the errors indicated by the support code shown.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Cannot Complete Printing Check1 Select setting not to compress printing data. (Windows) If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK. * Clear the check box once printing is complete.
Part of Page Is Not Printed (Windows) Check Are you using automatic duplex printing? If you are using automatic duplex printing, the printable area at the top of the page will be 0.08 inches / 2 mm shorter than usual. Therefore, the bottom of the page may not be printed. To prevent this, set reduced printing on the printer driver. Important • Reducing the printing size may affect the layout of your document.
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Paper Is Blank Printing Is Blurry Colors Are Wrong 504
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check status of ink tanks. Replace ink tank if ink has run out. Replacing Ink Tanks Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning. Check3 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Lines Incomplete or Missing (Windows) Check1 Are you using Page Layout Printing or Binding Margin function? When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Check2 Is print data extremely large? Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears. * This may reduce print quality.
Images Incomplete or Missing (Windows) Check1 Select setting not to compress printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK. * Clear the check box once printing is complete.
Ink Blots / Paper Curl Ink Blots Paper Curl Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 If intensity is set high, reduce intensity setting and try printing again. If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion. Check the intensity setting in the printer driver.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
◦ For Mac OS: In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select Prevent paper abrasion check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility. If intensity is set high, reduce intensity setting and try printing again. Check5 If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion. Check the intensity setting in the printer driver.
4. Drag Ink Drying Wait Time slide bar to set wait time and click OK. 5. Check message and click OK. • For Mac OS: 1. Make sure printer is turned on. 2. Open Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3. Select Custom Settings in pop-up menu. 4. Drag Ink Drying Wait Time: slide bar to set wait time and click Apply. 5. Check message and click OK.
Back of Paper Is Smudged Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer. Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During duplex printing or too much printing, ink may stain the inside of the printer.
Uneven or Streaked Colors Uneven Colors Streaked Colors Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning. Check2 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again. • If problem is not resolved after performing print head cleaning twice: Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later.
No Ink Comes Out Check1 Has ink run out? Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error Check2 Are print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, flip through the paper before loading it. In addition, when you load paper with some paper remaining in the cassette, flip through the remaining paper and the newly loaded paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
• When printing on envelopes, see Loading Paper, and prepare the envelopes before printing. Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly. Check5 Make sure media type and paper size settings match with loaded paper. Check6 Clean paper feed roller. Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary.
Automatic Duplex Printing Problems Is automatic duplex printing selected? Check1 • For Windows: Make sure Duplex Printing and Automatic check boxes are selected on Page Setup sheet in the printer driver setup window. Duplex Printing • For Mac OS: Make sure Two-Sided check box is selected on the Print dialog. Duplex Printing Check2 Make sure loaded paper size is suitable for automatic duplex printing. The paper sizes suitable for automatic two-sided printing are A4 and Letter.
Note • For Windows: To switch to manual duplex printing, follow the procedure below. Open the printer driver setup window, clear Automatic check box on Page Setup sheet, and reprint. When performing manual duplex printing, note the following. • If you are printing three or more pages of a document with manual duplex printing, one side of each sheet is printed first. Turn over and reload the paper to print the reverse sides. Do not change the order of the sheets.
Printing Stops Check1 Is paper loaded? Make sure paper is loaded. If necessary, load paper. Check2 Do documents to be printed have many photographs or illustrations? It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working. Also, if you are printing data that requires a lot of ink on successive sheets of plain paper, the printer may pause temporarily. In either case, wait until the process is complete.
Cannot Print Using AirPrint Check1 Make sure printer is turned on. If the printer is turned on, turn it off and back on, and then check whether the issue is resolved. Make sure printer is connected by LAN to same network subnet as AirPrint compliant device when printing over LAN. Check2 Check3 Make sure printer has enough paper and ink. Check4 Make sure no error message is displayed on printer's LCD.
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Is Off LCD Shows Wrong Language Print Head Holder Does Not Move to Replacement Position Printer Status Monitor Not Displayed (Windows) 524
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • If you are using a Windows and if you do not want the printer to turn off automatically: Open the printer driver setup window and in Auto Power in Maintenance sheet, select Disable for Auto Power Off.
USB Connection Problems Printing Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing speed may slow down due to the communication speed. Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Check3 Do not start IJ Network Tool while printing. (Mac OS) Check4 Do not print while IJ Network Tool is running. (Mac OS) Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver.
LCD Is Off • If POWER lamp is off: The printer is not on. Check that the power cord is connected and press the ON button. • If POWER lamp is lit: The LCD may be in screen-saver mode. Press any button on the operation panel.
LCD Shows Wrong Language Follow the instructions below to select your language. 1. Press Setup button and wait for about 5 seconds. 2. Press button once and press OK button. 3. Press button twice and press OK button. 4. Press OK button again. 5. Use button to select language for LCD and press OK button. The desired language is displayed on the LCD.
Print Head Holder Does Not Move to Replacement Position Important • The print head holder moves to the position for replacing only when an ink tank runs out of ink. If no ink tanks run out of ink, the print head holder does not move even though you open the front cover. Check1 Is POWER lamp off? Check if the POWER lamp is lit. The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit, and then open the front cover again.
Printer Status Monitor Not Displayed (Windows) Check1 Is printer status monitor enabled? Make sure Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open printer driver setup window. How to Open the Printer Driver Setup Window 2. On Maintenance sheet, click View Printer Status. 3. Select Enable Status Monitor on Option menu if it is not selected.
Installation and Download Problems Cannot Install Printer Driver Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) Updating Printer Driver in Network Environment (Windows) 533
Cannot Install Printer Driver For Windows: For Mac OS: For Windows: • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1 or Windows 8, select Explorer icon in Taskbar on Desktop, and then select This PC (Computer for Windows 8) from list on left.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen • Other cases: Reinstall the printer driver. If the printer driver were not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the printer driver. Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install them from the Canon website.
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) If Easy-WebPrint EX does not start or its menu does not appear on Internet Explorer, check the following. Check1 Is Canon Easy-WebPrint EX displayed on Toolbars menu in Internet Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install the latest version of Easy-WebPrint EX from the Canon website.
Updating Printer Driver in Network Environment (Windows) Download the latest printer driver. The latest printer driver for your model are available for download on the Canon website. Uninstall the existing printer driver and follow the installation instructions to install the latest printer driver that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use.
Errors and Messages An Error Occurs Message Appears 538
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. If an error occurs, a support code (error number) appears on the computer screen or the LCD. When a Support Code and a Message Are Displayed on Computer Screen: • For Windows: • For Mac OS: * The screen differs depending on the OS you are using.
To resolve errors that do not have support codes, see An Error Occurs.
Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer or on the LCD for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the LCD, see below. Message Appears on LCD If a message appears on the computer, see below.
The printer starts printing. See Unplugging the Printer for unplugging the power cord. Writing Error/Output Error/Communication Error (Windows) Check1 If POWER lamp is off, make sure printer is plugged in and turn it on. The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Check2 Make sure correct printer port is set in printer driver. * In the following instructions, "XXX" signifies your printer's name. 1.
Check3 Make sure printer is properly connected to computer. If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.
If you still cannot print, restart your computer and retry the printing. • "Printer driver could not be found" Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name" Try printing again once the current job is complete.
• If you do not agree to participate in survey program: Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later. • To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program: To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall and follow the on-screen instructions. • Changing confirmation screen setting: 1. Make the following settings.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1.
If You Cannot Solve a Problem If there is a problem that you cannot solve following the instructions in this chapter, contact Canon through the Support page of the Canon website or contact your nearest Canon service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the printer and contact the seller you bought it from or your nearest Canon service center.
List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and computer screen and take the appropriate action in response.
6942 6943 6944 6945 6946 • 7000 to 7ZZZ 7100 7200 7201 7202 7203 7204 7205 • A000 to ZZZZ B202 B203 B204 B205 B502 B503 B504 C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed inside front cover. What to Do If the paper is jammed inside the front cover, remove the paper by following these steps. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Open front cover. Important • Do not touch clear film (A) or white belt (B). If you soil or scratch these parts by touching them with paper or your hand, it could damage the printer.
If the paper is rolled up, pull out it. 4. Pull paper out slowly, so as not to tear it. 5. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
6. Close front cover. 7. Press printer's OK button. If you turned off the printer, the print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. Align the paper guides with the both edges of the paper when you load paper.
1303 Cause Paper is jammed in rear cover. What to Do If the paper is jammed inside the rear cover, follow these steps to remove the paper. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Rotate printer so that rear side of printer faces toward you. 2. If protective material for rear cover remains attached, remove it. 3. Open rear cover.
4. Pull out paper slowly. Note • Do not touch the inner parts of the printer. • If you cannot pull the paper out, try the following. • Turn the printer off and turn it back on. The paper may be ejected automatically. • Pull out the paper output tray. It becomes easy to pull out the paper. 5. Close rear cover slowly. Close the rear cover then slide it to the right. Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer. 6. Reload paper and press printer's OK button.
1313 Cause Paper is jammed inside rear cover as printer pulled in printed paper. What to Do If the paper is jammed inside the rear cover as the printer pulled in the printed paper, remove the paper by following these steps. Important • If the printed paper piles up on the paper output slot, the printer may pull it in and the paper is jammed inside the printer. Remove the printed paper from the paper output tray before it amounts to 75 sheets.
4. Pull out paper slowly. Note • Do not touch the inner parts of the printer. • If you cannot pull the paper out, try the following. • Turn the printer off and turn it back on. The paper may be ejected automatically. • Pull out the paper output tray. It becomes easy to pull out the paper. 5. Close rear cover slowly. Close the rear cover then slide it to the right. Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer. 6. Reload paper and press printer's OK button.
Align the paper guides with the both edges of the paper when you load paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
1314 Cause Paper is jammed inside rear cover during automatic duplex printing. What to Do If the paper is jammed inside the rear cover when performing automatic duplex printing, remove the paper by following these steps. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Rotate printer so that rear side of printer faces toward you. 2.
4. Pull out paper slowly. Note • Do not touch the inner parts of the printer. • If you cannot pull the paper out, try the following. • Turn the printer off and turn it back on. The paper may be ejected automatically. • Pull out the paper output tray. It becomes easy to pull out the paper. 5. Close rear cover slowly. Close the rear cover then slide it to the right. Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer. 6. Reload paper and press printer's OK button.
Other Cases Check the following: Check1 Is anything blocking paper output slot? Check2 Are rear cover attached properly? Check3 Is paper curled? Correct curl before loading paper.
1007 Cause Possible causes include the following. • There is no paper in the cassette 1. • Paper is not loaded in the cassette 1 properly. What to Do Take the corresponding actions below. • Load paper in the cassette 1. • Align the paper guides with the both edges of the paper when you load paper in the cassette 1. After carrying out the above measures, press the OK button. Note • The loadable paper differs depending on the paper source.
1008 Cause Possible causes include the following. • There is no paper in the cassette 2. • Paper is not loaded in the cassette 2 properly. What to Do Take the corresponding actions below. • Load paper in the cassette 2. • Align the paper guides with the both edges of the paper when you load paper in the cassette 2. After carrying out the above measures, press the OK button. Important • The loadable paper differs depending on the paper source.
1200 Cause Front cover is open. What to Do Close the front cover and wait for a while. Do not close it while you are replacing an ink tank.
1309 Cause Paper size that is not compatible with automatic duplex printing is specified. What to Do The sizes of media suitable for auto duplex printing are A4 and Letter. Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
1310 Cause Size of paper may not be compatible with automatic duplex printing. What to Do The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure paper of the correct size is loaded. Press the OK button to eject the paper and restart printing from the front of the next piece of paper. The reverse side of the ejected sheet is not printed.
1319 Cause Size of paper is not compatible with automatic duplex printing. What to Do The sizes of media suitable for auto duplex printing are A4 and Letter. Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
1575 Cause Ink cannot be correctly detected. What to Do If an ink tank becomes empty, replace it. An ink tank cannot be replaced until it becomes empty. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
1600 Cause Ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition. Important • Do not remove an ink tank until a new one is prepared to be installed.
1660 Cause An ink tank is not installed. What to Do Install the ink tank.
1688 Cause The ink has run out. What to Do Replace the ink tank and close the front cover. Printing under the current condition may damage the machine. If you want to continue printing in this condition, you need to disable the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it. With this operation, disabling the function for detecting the remaining ink level is memorized.
1700 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair.
1701 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair.
1754 Cause The ink tank is not installed properly. What to Do Open the front cover. Then push the ink tank. After installing the ink tank properly, close the front cover. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • The ink tank that was once installed cannot be removed until the ink runs out.
1755 Cause The ink has run out. What to Do To maintain both machine and print quality, the machine cannot continue printing under the ink out condition. Cancel printing and replace the ink tank before printing again. Important • Do not remove an ink tank until a new one is prepared to be installed. • Once you remove an ink tank, the machine will not operate until a new one is installed. • Once you remove an ink tank, the machine will not operate even if the removed ink tank is just reinstalled.
1872 Cause Cassette 1 is not inserted. What to Do Insert the cassette 1. Note • Once the cassette 1 is installed, the screen for setting cassette paper information appears. Set the paper information for the paper in the cassette 1. • To cancel printing, press the printer's Stop button.
1873 Cause Cassette 2 is not inserted. What to Do Insert the cassette 2. Note • Once the cassette 2 is installed, the screen for setting cassette paper information appears. Set the paper information for the paper in the cassette 2. • To cancel printing, press the printer's Stop button.
1874 Cause Cassette 1 and cassette 2 are not inserted. What to Do Insert the both cassettes. Note • Once the cassette is installed, the screen for setting cassette paper information appears. Set the paper information for the paper in the cassette 1 and the cassette 2. • To cancel printing, press the printer's Stop button.
1890 Cause Protective material or tape may still be attached to print head holder. What to Do Open the front cover and make sure the protective material and tape have been removed from the print head holder. If the protective material or tape is still there, remove it and close the front cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2111 Cause Paper settings for printing differ from cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD.
For example, if the paper setting is A5, and A4 is set in the cassette paper information, change the paper in the cassette 1 to A5 paper and proceed with printing. Once you have changed the paper, the screen for setting the cassette paper information appears. Set the paper information for the paper in the cassette 1. Note • If you do not know what paper information to set, press the Back button. The previous screen appears, showing the paper size and media type.
2112 Cause Paper settings for printing differ from cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD.
For example, if the paper setting is A4, and Legal is set in the cassette paper information, change the paper in the cassette 2 to A4 paper and proceed with printing. Once you have changed the paper, the screen for setting the cassette paper information appears. Set the paper information for the paper in the cassette 2. Note • If you do not know what paper information to set, press the Back button. The previous screen appears, showing the paper size and media type.
2113 Cause Paper settings for printing differ from cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD.
Replace the paper Select this option to print after changing the paper in the cassette 1 and the cassette 2. For example, if the paper setting is A5, and A4 is set in the cassette paper information, change the paper in the cassette 1 and the cassette 2 to A5 paper and proceed with printing. Once you have changed the paper, the screen for setting the cassette paper information appears. Set the paper information for the paper in the cassette 1 and in cassette 2.
2121 Cause Cassette 1 paper settings are incomplete. What to Do If screen below is shown, the cassette 1 paper settings are incomplete. Press the printer's OK button to finish setting the cassette 1 paper settings.
2122 Cause Cassette 2 paper settings are incomplete. What to Do If screen below is shown, the cassette 2 paper settings are incomplete. Press the printer's OK button to finish setting the cassette 1 paper settings.
2500 Cause Cause of following may have occurred failure of automatic print head alignment. • Print head nozzles are clogged. • Paper of size other than A4 or Letter is loaded in the cassette 1. • Paper output slot is exposed to strong light. What to Do Press the printer's OK button and take the corresponding actions below. • Check the print head condition by printing the nozzle check pattern. • Load one sheet of A4/Letter-sized plain paper in the cassette 1 and perform automatic print head alignment again.
3413 Cause Prevent paper abrasion has been set. What to Do If you continue printing in the current setting, select Continue printing and press the OK button. Prevent paper abrasion may reduce the print speed. If you disable this setting, select Do not print and press the OK button. Press the Setup button, and then select Device settings and Output settings in this order and set Prevent abrasion to OFF.
3426 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, rotate the paper 180 degrees so that the front edge of the printed paper faces away from you and fit the paper back into the cassette 1. When ready, press the printer's OK button.
3427 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, fit the paper back into the cassette 1 without changing its orientation. When ready, press the printer's OK button.
3428 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, fit the paper back into the cassette 1 without changing its orientation. When ready, press the printer's OK button.
3429 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, rotate the paper 180 degrees so that the front edge of the printed paper faces away from you and fit the paper back into the cassette 1. When ready, press the printer's OK button.
3430 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, rotate the paper 180 degrees so that the front edge of the printed paper faces away from you and fit the paper back into the cassette 2. When ready, press the printer's OK button.
3431 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, fit the paper back into the cassette 2 without changing its orientation. When ready, press the printer's OK button.
3432 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, fit the paper back into the cassette 2 without changing its orientation. When ready, press the printer's OK button.
3433 Cause First side printing is complete when manual duplex printing. What to Do Prepare to print the other side. Keeping the printed side facing up, rotate the paper 180 degrees so that the front edge of the printed paper faces away from you and fit the paper back into the cassette 2. When ready, press the printer's OK button.
4100 Cause Specified data cannot be printed. What to Do If you are printing CREATIVE PARK PREMIUM contents, check the message shown your computer, make sure genuine Canon ink tanks are installed properly for all colors, and retry the printing.
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
4104 Cause Paper size or media type that cannot be fed from cassette 2 is specified. What to Do Press the printer's Stop button to cancel printing. Specify the paper size setting to A4, Letter, or Legal and specify the media type setting to Plain Paper. Then print again. Note • If you will not change the paper size setting or the media type setting, select the cassette 1 as the paper source. If this is the case, register the cassette 1 paper information properly.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5102 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5103 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5104 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5105 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5200 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5203 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5204 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5205 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5206 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5207 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5208 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5209 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5400 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5500 Cause Ink tank has not been properly recognized. What to Do Contact the service center.
5501 Cause Ink tank has not been properly recognized. What to Do Contact the service center.
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair.
5B01 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair.
5C01 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6000 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6500 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6502 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6800 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6801 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6900 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6901 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6902 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6910 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6911 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6920 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6921 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6930 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6931 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6932 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6933 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6940 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6941 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6942 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6943 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6944 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6945 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6946 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7100 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7200 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7201 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7202 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7203 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7204 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7205 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B202 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B203 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B204 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B205 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B502 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B503 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B504 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
C000 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
