Office All-In-One series Quick Start Guide series Quick Start Guide The following FINE Cartridges are compatible with this product. For information on product specifications, please visit our website at www.usa.canon.com QT5-1366-V01 XXXXXXXX © CANON INC.
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series Office All-In-One Quick Start Guide
Canon PIXMA MX310 series Office All-In-One Quick Start Guide. Copyright This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc. © 2007 Canon U.S.A., Inc. Disclaimer Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use guide to your Canon PIXMA MX310 series Office All-In-One.
Table of Contents Before Using the Machine .............................2 Operation Panel..............................................2 Menu Items .....................................................4 Turning the Machine On and Off ....................6 Handling the Original Document.....................8 Loading Printing Paper .................................11 Copying .........................................................19 Making Copies ..............................................
Before Using the Machine Operation Panel (1) (2) (3)(4) (5)(6) (7) (8) (20) (19) (18) (9) (17) (16) (15) (10) (11) (12) (14) (13) (1) ON/OFF button / Power lamp Turns the machine on and off. Lights or flashes green to indicate the power status. Before turning on the machine, make sure the Document Cover is closed. (2) COPY button Switches the machine to copy mode. (3) In Use/Memory lamp Flashes when the telephone line is in use. Lights when there are documents stored in the machine’s memory.
(14) Coded Dial button Press this button and a two-digit code to dial a pre-registered fax/telephone number. (15) Tone button Switches temporarily to tone dialing. Also changes the mode when entering characters. (16) OK button Finalizes your selection for the menu or setting item. Dismisses the error message and resumes the machine’s normal operation after resolving a printing error or removing jammed paper. Ejects documents remaining in the ADF.
Menu Items Press the Menu button to display the menu items. You can specify the special copy settings, various fax settings, or perform the machine maintenance by using these menu items. Press the Settings button to display the setting items in copy mode or fax mode. You can specify the various print settings in copy mode, or page size and media type settings in fax mode by using these setting items. Press the FAX Quality button to display the fax quality setting items in fax mode.
RX SETTINGS*1 z FAX mode Menu button AUTO PRINT RX FAX SETTINGS ECM RX FAX PRIORITY MODE RECEIVE MODE SET (page 47) FAX PRIORITY MODE DRPD:FAX RNG PAT*3 FAX ONLY MODE RING COUNT DRPD*3 MAN/AUTO SWITCH NETWORK SWITCH*2 REMOTE RX TEL PRIORITY MODE RX IMG REDUCTION RX START SPEED MEMORY REFERENCE (page 54) RX REPORT PRINT MEMORY LIST PRINT DOCUMENT DEVICE SETTINGS DELETE DOCUMENT MAINTENANCE PRNT REPORT/LIST (page 57) Settings button ACTIVITY REPORT PAGE SIZE (page 52) SPEED DIAL LIST
Turning the Machine On and Off Turn on the machine before printing. Turning on the Machine Before turning on the machine, confirm the following. z The FINE Cartridges are installed properly. If you are using the machine connected to a computer, confirm also the following. z The machine is connected to your computer (or a compatible device). z The MP Drivers are installed. Note If preparatory operations above are not complete, follow your setup sheet to complete them.
z Screen-saver Mode The LCD goes out if the machine is not operated for about five minutes*. Perform a print operation to restore the display. * You cannot change the wait time before the LCD goes out. Note When you want to restore the display, perform any operation such as copying, faxing, or scanning, or press any button except for the ON/OFF button. When you press the ON/OFF button while the machine is in Screen-saver mode, the machine turns off.
Handling the Original Document This section describes how to load the original document on the Platen Glass or the ADF. Original Document Requirements The original documents you load on the Platen Glass or the ADF for copying, scanning, or faxing must meet these requirements: Platen Glass Document type z Paper documents z Photographs ADF Multipage documents of the same size, thickness, and weight z Books z Documents that are not suitable for the ADF Size (W x L) Max. 8.5 x 11.
z Using the Platen Glass 1 Load the original document on the Platen Glass. (1) (1) Lift the Document Cover. (2) Load the original with the side to be copied, scanned, or faxed facing down on the Platen Glass. Place the original in landscape orientation and align the upper corner of it with the alignment mark as shown in the figure on the right. (2) Important z Do not place any objects weighing more than 4.4 lb / 2.2 kg on the Platen Glass.
z Using the ADF Note Set a document on the Platen Glass if you want to scan it at optimum quality. 1 2 3 Remove any documents from the Platen Glass. Open the Document Tray. Load the document in the ADF. Load the document with the side you want to copy, scan, or fax facing up in the ADF. 4 Adjust the Document Guides to match the document width. Note Ensure that the edge of the document stack is in line with the Paper Size Mark (A) imprinted on the Document Tray.
Loading Printing Paper This section describes how to load printing paper in the Rear Tray. z Using Specialty Media Canon recommends that you use Canon genuine media to ensure optimal print quality.
Paper Handling z Recommended Paper and Requirements Media Type Model*1 Paper Support Load Limit Paper Paper Media Type Output Thickness Machine Tray Load Lever*2 Setting Limit Printer Driver Setting Plain Paper*3 — 100 sheets 50 sheets PLAIN PAPER Plain Paper Left Envelopes*4 — 10 envelopes 1 envelope Right — Envelope High Resolution Paper*4 HR101N 80 sheets 50 sheets Left — High Resolution Paper Super White Paper SW-201 80 sheets 50 sheets Left PLAIN PAPER Plain Paper Glossy
*3 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to around half (around 0.2 inches / 5 mm in paper stack height). *4 Available only when printing from your computer.
Loading Paper Important z Load A4, Letter, or Legal-sized plain paper when receiving faxes. z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39" / 54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams. z You cannot print on postcards affixed with photos or stickers. z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause the paper to be jammed.
2 Prepare to load paper. (1) (1) Open the Rear Tray and pull out the Paper Support. Put your finger in the rounded indent of the Paper Support and pull it out until it stops. (2) (4) (2) Open the Paper Output Tray. Put your finger in the rounded indent beside the Paper Output Tray and open it gently. (3) Open the Output Tray Extension. Open up and set the Output Tray Extension completely by pressing down the hollow on its front side. (3) (4) Adjust the position of the Paper Thickness Lever.
Loading Envelopes Use either European DL or US Comm. Env. #10-sized envelope. Important z You need to print from the computer to print on envelopes. z Do not use the following envelopes: – Envelopes with a double flap (or sticker flaps) – Envelopes with an embossed or treated surface – Envelopes with pressure seals – Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare the envelopes. z Press down on all four corners and edges of the envelopes to flatten them.
2 Load the envelopes. (1) Load the envelope against the right side of the Rear Tray. Load with the address side facing UP and the rear flaps DOWN on the left. Up to 10 envelopes can be loaded at once. (B) (1) (2) (2) Pinch the Paper Guide and slide it against the left side of the envelope. (3) (3) Set the Paper Thickness Lever to the right. (A) (A) Printing orientation (B) Make sure the flaps are folded. Note Reset the Paper Thickness Lever to the left when you finish printing.
Loading Small-Sized Paper You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers. 1 Load the paper. (1) Load the paper against the right side of the Rear Tray with the print side facing UP. (2) Pinch the Paper Guide and slide it against the left side of the paper stack. 2 (1) (2) Specify the page size and media type settings according to the loaded paper.
Copying Making Copies This section describes the basic procedure to make copies. 1 Turn on the machine. See “Turning the Machine On and Off” on page 6. 2 3 Press the COPY button. Load paper. See “Loading Printing Paper” on page 11. 4 Load the original on the Platen Glass or the ADF. See “Loading Original Documents” on page 8. 5 Specify the copy settings. (1) Press the [ or ] button, or the Numeric buttons to specify the number of copies (max. 99 copies).
PAGE SIZE Select the page size of the loaded paper. Ex: 2.PAGE SIZE A4 8.5"x11" / 8.5x14 / A4 / B5 / A5 / 4"x6" / 5"x7" / CREDIT CARD SIZE Note Some of these are not available depending on the country or region of purchase. MEDIA TYPE Select the media type of the loaded paper. Ex: 3.MEDIA TYPE PLAIN PAPER PLAIN PAPER / PHOTO PAPER PRO / PHOTO PAPER PLUS / MATTE PHOTO PAPR / GLOSSY INTENSITY Change the intensity. Ex: 4.
Using Useful Copy Functions For details, refer to “Using Useful Copy Functions” in the User’s Guide on-screen manual.
Printing from Your Computer This section describes procedure for basic printing. Printing with Windows Note Depending on your application program, operations may differ. For details, refer to the instruction manual of your application. The steps described in this section are for printing in Windows Vista™ operating system (hereafter referred to as “Windows Vista”). 1 Turn on the machine and load the paper in the machine.
Printing with Macintosh Note Depending on your application program, operations may differ. For details, refer to the instruction manual of your application. The steps described in this section are for printing in Mac® OS X v.10.4.x. 1 Turn on the machine and load the paper in the machine. See “Turning the Machine On and Off” on page 6 and “Loading Printing Paper” on page 11. 2 3 4 5 6 7 8 9 Create a document or open a file to print using an appropriate application software.
Scanning Images You can scan images from the machine to a computer without printing them and save them in popular image types such as JPEG, TIFF, bitmaps, or PDF. If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to text data. Scanning Methods You can select from the various scanning methods. z If You Want to Edit or Print the Scanned Images MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming.
Printing Photographs Directly from a Compliant Device You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile phone using a USB cable recommended by the device’s manufacturer, and print recorded images directly without using a computer. z Connectable Devices PictBridge is an industry standard enabling a range of digital photo solutions, including the direct printing of photos from a digital still camera, camcorder or mobile phone* without the need to use a computer.
2 Connect the PictBridge compliant device to the machine. Note Depending on the model or brand of your device, you may have to select a print mode compliant with PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the machine. Perform necessary operations on the PictBridge compliant device before connecting it to this machine according to instructions given in the device’s instruction manual.
About PictBridge Print Settings Settings on a PictBridge Compliant Device This section describes the print settings on a PictBridge compliant device. When operating the device, be sure to follow the instructions given in the instruction manual of your PictBridge compliant device. Note z In the following description, names of setting items are given according to those used in Canonbrand PictBridge compliant devices. Setting item names may be different depending on the brand or model of your device.
z Layout Setting Various layout options are available. z Bordered/Borderless: You can select whether or not to print an image with a border. z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper. Sticker paper: When you select 10 x 15 cm/4" x 6" for Paper size, you can print 16 images on a single sheet of paper. A4- or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can print 4 images on a single sheet of paper.
Setting on the Machine This section describes the PictBridge print settings on the machine. Set the print settings to Default on the PictBridge compliant device when you want to print according to the settings on the machine. z Displaying the PictBridge Settings Screen and Specifying the Settings 1 2 3 4 5 Turn on the machine. Press the Menu button repeatedly until DEVICE SETTINGS appears. Press the [ or ] button to select PICTBRIDGE SET, then press the OK button.
Faxing Preparing the Machine for Fax Typical examples of connecting the machine are described below. The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly. Important If the Power Disconnects Unexpectedly If there is a power failure or if you accidentally disconnect the power cord, the date/time settings as well as all documents stored in memory will be lost. User data and speed dialing settings are retained.
Important Do not connect the machine and external devices in parallel to the same telephone line using a splitter (A). The machine may not operate properly. (A) z Connecting a Telephone or Answering Machine via a Computer (B) (A) (A) Computer (B) Telephone or Answering machine Users in the UK If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows: Connect the external device line to the B.T.
Methods of Connecting the Various Lines The following are some basic connection schemes that apply when you are connecting to a nonanalog telephone line. These are examples and are not guaranteed to suit every connecting conditions. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL modem, terminal adapter, or dial-up router) you are connecting to this machine.
4 Press the [ or ] button to select the telephone line type, then press the OK button. ROTARY PULSE: Suitable for pulse dialing. TOUCH TONE: Suitable for tone dialing. Note You cannot use ROTARY PULSE depending on the country or region of purchase. 5 Press the Stop/Reset button.
Registering Sender Information A fax you receive may have information, such as the sender’s name or the company name, the sender’s phone or fax number, and the date and time of the transmission, printed in small type at the top of each page. Such sender information is called Transmit Terminal Identification, or TTI. You can register your TTI in this machine, so that the recipient of your fax will know who sent it, and when it was sent.
Guidelines for Entering Numbers, Letters, and Symbols The following characters are assigned to the Numeric buttons. Button Uppercase letter mode Lowercase letter mode Number mode 2 ABCÅÄÁÀÃÂÆÇ abcåäáàãâæç 2 3 DEFËÉÈÊ defëéèê 3 4 GH I Ï Í Ì Î gh i ï í ì î 4 5 JKL jkl 5 6 MNOÑØÖÓÒÕÔ mnoñøöóòõô 6 7 PQRSÞ pqrsþ 7 8 TUVÜÚÙÛ tuvüúùû 8 9 WXYZÝ wxyzý 1 1 0 9 0 # -.
Entering the Date and Time Note z When the machine is connected to a computer with the MP Drivers installed, the date and time setting will be copied from the computer to the machine. As long as the date and time is set accurately on your computer, you do not need to set it on the machine. z If you disconnect the power cord or when there is a power failure, the date and time setting on the machine will be reset.
5 Press the OK button. UNIT NAME 6 :A Press the Numeric buttons to enter your name (max. 24 characters, including spaces), then press the OK button. Note For details on how to enter or delete characters, see “Guidelines for Entering Numbers, Letters, and Symbols” on page 35. 7 Press the Stop/Reset button. Note You can print the User’s data list to confirm the sender information you have registered. See “User’s Data List” on page 58.
(2) Press the [ or ] button to select the month when summer time starts, then press the OK button two times. SET WEEK LAST WEEK (3) Press the [ or ] button to select the week when summer time starts, then press the OK button two times. SET DAY OF WEEK SUNDAY (4) Press the [ or ] button to select the day of the week when summer time starts, then press the OK button two times.
Registering the Destination Registering Coded Speed Dialing Coded speed dialing allows you to dial fax/telephone numbers by simply pressing a few buttons. To dial the number, press the Coded Dial button, enter the two-digit code assigned to that number. Before you can use coded speed dialing, you need to register the recipient’s fax/telephone numbers for coded speed dialing. Note For a list of the recipients you have registered, print the coded speed dialing list.
6 Press the Stop/Reset button. Changing or Deleting a Registered Information z To Change a Registered Number or Name: 1 2 3 4 5 6 Follow the procedures from step 1 to 3 under “Registering Coded Speed Dialing” on page 39. Press and hold the [ button to delete the registered number. Press the Numeric buttons to enter the new number (max. 60 digits (40 digits for Korea), including spaces), then press the OK button two times. Press and hold the [ button to delete the registered name.
5 Press the [ or ] button to select the sorting way, then press the OK button. YES: Prints the list with the destination name (DESTINATION ID) in alphabetical order. NO: Prints the list with the registered entries in numerical order.
Sending Faxes Flow of Sending Faxes The operation flow of sending faxes is as follows. Step 1 Load the original to send on the Platen Glass or the ADF. See “Loading Original Documents” on page 8. Step 2 Adjust the fax quality and scan contrast. See “Adjusting the Scan Contrast or the Image Quality (Fax Resolution)” on page 42. Step 3 Dial the recipient’s number. Step 4 Send Faxes. z Using the Platen Glass (1) Press the Color or Black button.
z Adjusting the Image Quality (Fax Resolution) You can adjust the image quality (fax resolution) of the document you send. The higher you set the image quality setting, the better the output quality will be at the other end, but the longer it will take for the transmission. Adjust the image quality according to the type of document you are sending. (1) Press the FAX button, then press the FAX Quality button two times. (2) Press the [ or ] button to select the resolution. 2.
z When the document was loaded on the Platen Glass: (3) When the following message is displayed, load the next page on the Platen Glass. SCAN NEXT TRANSMIT [START] [OK] If you have only one page of document to scan, go to step (6). (4) Press the same button as you pressed in step (2). (5) Repeat steps (3) and (4) to scan in all pages of the document. (6) Press the OK button.
5 Talk through the handset to the recipient. If you hear a high-pitched signal instead of the recipient’s voice, go to step 7. 6 7 Ask the recipient to set recipient’s fax machine to receive faxes. When you hear a high-pitched signal, press the Color button for color sending, or the Black button for black & white sending. Then hang up the handset. Important Color sending is available only when the recipient’s fax machine supports color faxing. Note To cancel manual sending, press the Stop/Reset button.
z Redialing There are two methods of redialing: Automatic redialing and Manual redialing. Automatic redialing is enabled by default. z Automatic Redialing When using memory sending to send a document and the recipient’s line is busy, the machine will redial the number after a specified interval.
Receiving Faxes Flow of Receiving Faxes The operation flow of receiving faxes is as follows: Step 1 Select a receive mode. See “Selecting the Receive Mode” on page 47. Step 2 Load A4, Letter, or Legal-sized paper. See “Loading Paper” on page 14. Step 3 Confirm the paper settings and adjust them as needed. See “Changing the Print Settings” on page 52. Important z The machine cannot receive faxes when the power is turned off. Press the ON/OFF button to turn the power on.
z If You Want to Receive Only Faxes Automatically with the Machine, or Have a Dedicated Telephone Line for Fax Use Only: Select FAX ONLY MODE. (A) (B) (A) Incoming call (B) Receives faxes automatically. Note You will not be able to answer the call. z If You Are Using a Single Telephone Line for Faxes and Voice Calls and Use Voice Calls More Frequently: Select TEL PRIORITY MODE. (B) (C) (A) (D) (A) Incoming call (B) Voice call: The telephone will ring. Pick up the handset to answer the call.
Note z Set your answering machine to answering mode and adjust it as follows: – The entire message should be no longer than 15 seconds. – In the message, tell your callers how to send a fax. z The machine can be set to receive faxes automatically after the telephone rings for a specified length of time. Set MAN/AUTO SWITCH in RX SETTINGS under FAX SETTINGS to ON, and then specify the automatic reception start time. Refer to “MAN/AUTO SWITCH” in “FAX SETTINGS” of the User’s Guide on-screen manual.
z If You Subscribe to a Distinctive Ring Pattern Detection (DRPD) Service with Your Telephone Company (US and Canada only): Select DRPD. (B) (C) (A) (A) Incoming call (B) Voice call: The telephone will ring. Pick up the handset to answer the call. (C) Fax: The fax is received automatically when the machine detects the registered fax ring pattern. z Setting the Ring Pattern Your telephone company will assign a distinctive ring pattern to each number when you order the DRPD service.
Note z The name of this service varies depending upon a country. z To use this feature, you need to subscribe to a compatible service provided by your telephone company. Contact your telephone company for details. Setting the Receive Mode 1 2 Press the FAX button, then press the Menu button. Press the OK button. RECEIVE MODE SET FAX PRIORITY MODE 3 Press the [ or ] button to select the receive mode. Note For details on the receive modes, see “Selecting the Receive Mode” on page 47.
Changing the Print Settings Load A4, Letter, or Legal-sized plain paper in the Rear Tray to print the fax. Important If paper of size other than A4, Letter or Legal is loaded, the received faxes will not be printed and “RECEIVED IN MEMORY” is displayed. Replace the paper loaded with A4, Letter or Legal sized paper, then press the OK button.
Using Other Useful Receiving Functions Memory Receiving If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. “RECEIVED IN MEMORY” is displayed in fax mode. When the problem is resolved as described, the fax stored in memory is printed automatically. z Ink is low or has run out while receiving a fax: replace the FINE Cartridge. z Paper size/type setting is incorrect: correct the paper size/type setting.
Document Stored in Memory Important If you disconnect the power cord, all the documents stored in memory are deleted. Send or print necessary documents before disconnecting the power cord. Note When confirming, printing, or deleting a document stored in memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents first.
4 Press the [ or ] button to select PRINT DOCUMENT or DELETE DOCUMENT. z If you select PRINT DOCUMENT: (1) Press the OK button. (2) Press the [ or ] button to select the transaction number (TX/RX NO.) of the document you want to print, or enter the number by pressing the Numeric buttons. If you are unsure of the transaction number, print the memory list. See “Printing a List of Documents in Memory” on page 54. (3) Press the OK button.
Checking a Document’s Details in Memory If the machine was not able to print a received fax when the machine is in one of the following situations, the fax is automatically stored in memory.
Summary of Reports and Lists The table below shows the reports and lists that can be printed from the machine. Refer to the pages indicated for more details. Report Or List Description Activity report Shows recent fax transactions performed by your machine. See “Activity Report” on page 57. Coded speed dial list Lists the numbers and names registered for coded speed dialing. See “Printing a List of the Registered Destination” on page 40.
User’s Data List The User’s data list enables you to confirm the current settings of the machine as well as the registered sender information. See “Registering Sender Information” on page 34. z Printing the User’s Data List 1 2 3 Press the FAX button, then press the Menu button. Press the [ or ] button to select PRNT REPORT/LIST, then press the OK button. Press the [ or ] button to select USER’S DATA LIST, then press the OK button. The User’s data list is printed.
Routine Maintenance When Printing Becomes Faint or Colors Are Incorrect When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then perform Print Head Cleaning. If print results are not satisfactory, performing Print Head Alignment may improve print quality. Note Before performing maintenance z Make sure that a FINE Cartridge has not run out of ink.
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. 1 2 Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized plain paper in the Rear Tray. Open the Paper Output Tray, then set the Paper Thickness Lever. (1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and perform cleaning if necessary. Note The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE Cartridge if the remaining amount of ink is insufficient. See “Replacing a FINE Cartridge” on page 66. 1 Check the nozzle check pattern you printed. (1) (2) (1) If lines of this pattern are missing, the print head nozzles need cleaning.
Print Head Cleaning Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when necessary. 1 2 Make sure that the machine is turned on. Start Print Head Cleaning. (1) Press the Menu button repeatedly until MAINTENANCE appears.
Print Head Deep Cleaning If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning, which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head Cleaning, so perform this procedure only when necessary. 1 2 Make sure that the machine is turned on. Start Print Head Deep Cleaning. (1) Press the Menu button repeatedly until MAINTENANCE appears.
Aligning the Print Head If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head position. 1 2 Make sure that the machine is turned on, then load two sheets of A4 or Letter-sized plain paper in the Rear Tray. Open the Paper Output Tray, then set the Paper Thickness Lever. (1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently.
Note If it is difficult to pick the best pattern, pick the setting that produces the least noticeable white streaks. (A) (B) (C) (D) (A) Less noticeable vertical white streaks (B) More noticeable vertical white streaks (C) Less noticeable horizontal white streaks (D) More noticeable horizontal white streaks (2) Repeat the procedure until you finish inputting the pattern number for column L. (3) Confirm the displayed message and press the OK button. The second pattern is printed.
Replacing a FINE Cartridge This section explains the way to confirm the ink status and the procedure to replace FINE Cartridges. When ink runs out or other errors occur, an error message is displayed on the LCD to inform you of the error. See “An Error Message Is Displayed on the LCD” on page 78 and confirm how to handle it. When printing from your computer, error messages appear on your computer screen as well.
BLK INK VOL UNKNOWN COL INK VOL UNKNOWN The function for detecting the remaining ink level is disabled. The statuses of a Color and Black FINE Cartridges may not be the same. RECOMMEND NEW B-CRT RECOMMEND NEW C-CRT This message is displayed on the following occasions. We recommend that you replace the FINE Cartridge promptly. z Ink is low while printing in fax mode z Ink is low while receiving a fax in fax mode (the received fax is stored in memory.
Follow the procedure below to open each of the confirmation screens. 1 Open the printer properties dialog box. Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual. 2 Click View Printer Status on the Maintenance sheet. To confirm the FINE Cartridge information, click the Ink Details menu.
Replacing FINE Cartridges When FINE Cartridges run out of ink, replace them using the following steps. Important Handling FINE Cartridges z Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge. The machine may not print out properly if you touch it. (A) (B) z z z z (A) Electrical Contacts (B) Print Head Nozzles To maintain optimal printing quality, we recommend the use of specified Canon brand FINE Cartridges. Refilling ink is not recommended.
Caution z Do not hold the FINE Cartridge Holder to stop or move it. z Do not touch the metallic parts inside the machine. Important If the Scanning Unit (Printer Cover) is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. Close and reopen the Scanning Unit (Printer Cover) to return the holder to the left. 2 Remove the empty FINE Cartridge. (1) Push down the FINE Cartridge. (1) (2) Remove the FINE Cartridge.
4 Install the FINE Cartridge. (1) Insert a new FINE Cartridge all the way into the appropriate slot. The Black FINE Cartridge should be installed into the left slot ( B ) and the Color FINE Cartridge should be into the right slot ( C ). B C (1) (2) Push up the FINE Cartridge until it clicks into place. Important The machine cannot be used unless both the FINE Cartridges are installed.
Keeping the Best Printing Results To avoid drying of the Print Head and clogging of the nozzles, note the following. Note z Ink may blur depending on the paper in the following cases: – Printed area is traced with a highlight pen or paint-stick, or – Printed area is stained with water or sweat. z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 59.
Cleaning Your Machine This section describes the cleaning procedure that is needed to maintain your machine. Caution z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine threads may remain inside the machine and cause problems such as a blocked Print Head and poor printing results. Use a soft cloth to avoid scratching the components.
Cleaning the ADF Caution Be sure to turn off the power and disconnect the power cord before cleaning the machine. 1 Open the Document Tray. 2 Open the Feeder Cover. 3 4 5 6 With a soft, clean, lint-free and dry cloth, wipe off any paper dust from the inside of the Feeder Cover (A). (A) After wiping, close the Feeder Cover by pushing it until it clicks into place. Close the Document Tray. Reconnect the power cord then turn on the machine.
3 Clean the paper feed roller. (1) Press the Menu button repeatedly until MAINTENANCE appears. (2) Press the [ or ] button to select ROLLER CLEANING, then press the OK button. The paper feed roller will rotate as it is cleaned. 4 5 Repeat step 3 twice. Make sure that the paper feed roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray. Set the Paper Thickness Lever to the left.
4 Load this and only this sheet of paper in the Rear Tray with the open side to the front. (A) Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to “Inside” in “Main Components” of the User’s Guide on-screen manual. 5 Perform bottom plate cleaning. (1) Press the Menu button repeatedly until MAINTENANCE appears. (2) Press the [ or ] button to select BOTTOM CLEANING, then press the OK button.
Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine. Note This section mainly describes the methods of machine operation for troubleshooting. To handle problems using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how to view the on-screen manuals, see “Reading the On-screen Manuals” on page 102.
An Error Message Is Displayed on the LCD If an error message is displayed on the LCD, take the corresponding action described below. Message Action CHECK INK U051/U052/U053/U059 The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine. Open the Scanning Unit (Printer Cover) and install the appropriate FINE Cartridge. If the error is not resolved, the FINE Cartridge may be damaged. Contact your Canon service representative.
Message Action CHECK PRINTER Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative. SCANNER ERROR Make sure that the protective material is removed from the FINE Cartridge Holder, then turn the machine off and back on again. If the problem is not resolved, contact your Canon service representative.
Fax Related Messages Message Action BUSY/NO SIGNAL z The telephone number you dialed is busy. Try dialing again after waiting for a moment. See “Redialing” on page 46. z The fax number dialed was incorrect. Check the fax number and dial again. z The recipient’s fax machine is not working. Contact the recipient and have them check their fax machine. z The recipient is not using a G3 machine. Contact the recipient and ask them to send or receive the document using a G3 machine.
LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is in the screen-saver mode. Action z If the Power lamp is off The machine is not powered on. Connect the power cord and press the ON/ OFF button. The machine will power on and the LCD will display a message. z If the Power lamp is lit The LCD may be in the screen-saver mode. On the Operation Panel, press a button other than the ON/OFF button.
Cannot Install the MP Drivers Cause Action If you were unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the MP Drivers. Unable to proceed beyond the Printer Connection screen. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name), then remove the CD-ROM. (5)Turn the machine off.
Cause Installation procedure not followed correctly. Action Follow the procedure described in your setup sheet for proper installation. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide on-screen manual. Note If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the MP Drivers.
Print Results Not Satisfactory If the print result is not satisfactory, confirm the paper and print quality settings first. z Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type setting may reduce the quality of printout color. Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause FINE Cartridge is not installed properly. / There is no ink left. Action Remove the FINE Cartridge, then reinstall it. Small dusts may be stuck between the contact points. In this case, the print result may be improved by reinstalling the FINE Cartridge. Also, check that the protective tape (A) is removed. (A) Print Head nozzles are clogged.
Printed Paper Curls or Has Ink Blots Cause Paper is too thin. Action When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See “Media Types You Cannot Use” on page 13. Printed Surface Is Scratched/Paper Is Smudged Cause Action Paper feed roller is dirty. Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Cause Paper is curled. Action For Plain Paper Turn the paper over and reload it to print on the other side. Leaving the paper loaded in the Rear Tray for a long time may cause the paper to curl. If this happens, load the paper with the other side facing up. It may resolve the problem. We recommend putting unused paper back into the package and keep them on a level surface.
Colors Are Uneven or Streaked Cause Action Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 59 and perform any necessary maintenance operations. Print Head is misaligned. See “Aligning the Print Head” on page 64 to perform Print Head Alignment using the Operation Panel. The Print Result Not Satisfactory When Copying Cause Action The original document is not loaded correctly.
Cause The machine is not ready. Action Check if the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. Note When printing large data such as a photo or graphics, it may take longer to start printing. Paper Does Not Feed Properly Cause Action Printing on inappropriate type of paper.
Paper Jams Cause Action Paper jammed in the Paper Output Slot or the Rear Tray. Remove the paper following the procedure below. (1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier. z If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it. Be careful not to touch the components inside the machine.
Document Jams Cause Document jams in the ADF (Document Tray). Action Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from under the roller to the Feeder Cover side. (4)Pull out the jammed document from the ADF.
Cause Action Document jams in the ADF (Document Tray). (Continued) (5)Close the Feeder Cover. z If documents remain in the ADF after pressing the Stop/Reset button during scanning, “DOCUMENT IN ADF” appears on the LCD. Press the OK button so that the remaining document is automatically fed out. z When rescanning the document after clearing the error, rescan it from the first page.
Cause Document Jams in the ADF (Document Output Slot). Action If the document is jammed in the Document Output Slot, pull it out. z When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative.
Error Message Appears on the Computer Screen Writing Error/Output Error/Communication Error Cause Action The machine is not ready. Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. If the Alarm lamp is lit orange, an error may have occurred on the machine.
Error No.: 300 Is Displayed Cause Action The machine is not ready. Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green. If the Alarm lamp is lit orange, an error may have occurred on the machine. For details on how to resolve the error, see “An Error Message Is Displayed on the LCD” on page 78. Machine is not connected properly.
Error No.: 2002 Is Displayed Cause PictBridge compliant device is connected via a USB hub. Action See “UNSUPPORTED USB HUB” in “An Error Message Is Displayed on the LCD” on page 78. Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them. Note z This section describes errors that are indicated on Canon-brand PictBridge compliant devices.
Error Message On PictBridge Compliant Device Action “No ink”/ “Ink cassette error” z The FINE Cartridge has or may have run out of ink. z The FINE Cartridge may not be installed properly or may not be compatible with this machine. Check the error message on the LCD and take the appropriate action to resolve the error. See “An Error Message Is Displayed on the LCD” on page 78. “Hardware Error” FINE Cartridge errors have occurred. Replace the FINE Cartridge. See “Replacing a FINE Cartridge” on page 66.
Cause Action A paper size other than A4, Letter or Legal* is loaded. If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not printed and are stored in memory. Change the paper to A4, Letter or Legal* size, then press the OK button on the machine. The machine is not set to the appropriate receive mode. Check the receive mode setting, and change it to a mode suited to your connection if necessary.
Repeated Errors Occur When You Receive a Fax Cause Action The telephone line condition or the connection is poor. Reduce the reception start speed. Refer to “RX START SPEED” in “FAX SETTINGS” of the User’s Guide on-screen manual. If there is a poor line or connection, reducing the reception start speed may correct the error. The sender’s fax machine is not operating normally. Contact the sender and check whether his/her fax machine is operating normally.
Cannot Send a Fax Clearly Cause Action The document is not loaded correctly, or the Platen Glass, the inner side of the Document Cover, or the ADF is dirty. z Remove the document, then reload it on the Platen Glass or the ADF. See “Loading Original Documents” on page 8. z Clean the Platen Glass, the inner side of the Document Cover, or the ADF and reload the document. See “Cleaning Your Machine” on page 73. The image quality setting or the scan contrast setting is not suitable for the document.
Appendix How to Use the Documentation Provided Printed Documentation Setup Sheet Be sure to read this sheet first. This sheet includes instructions for setting up your machine and getting it ready for use. Quick Start Guide (This guide) Read this guide when starting to use the machine. After following instructions in your setup sheet, we recommend you read this guide to familiarize yourself with the basic operation of some of the main functions that can be performed on your machine.
Reading the On-screen Manuals For detailed instructions on installing the on-screen manuals, refer to your setup sheet. You can view the on-screen manuals in the following way: To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen Manual (where “XXX” is your machine’s name). System Requirements Browser: Windows HTML Help Viewer Note z Microsoft® Internet Explorer 5.
Specifications General Specifications Printing resolution (dpi) 4800 (horizontal)* x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB 2.0 High Speed* * A computer that complies with USB 2.0 Hi-Speed standard is required. Since the USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB 1.1), it can be used at USB Full-Speed (USB 1.1). Print width 8 inches / 203.2 mm max. (for Borderless Printing: 8.
Fax Specifications Applicable line Public Switched Telephone Network (PSTN) Compatibility G3 / Super G3 (Mono & Color Fax) Data compressing system MH, MR, MMR, JPEG Modem type Fax modem Modem speed 33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 / 14400 / 12000 / 9600 / 7200 / 4800 / 2400 bps Automatic fallback Transmission speed Black & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR, transmitting from memory (Based on ITU-T No.
Camera Direct Print (PictBridge) Paper size 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm*, Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter, Wide* * Can be selected only on certain Canon-brand PictBridge compliant devices.
Minimum System Requirements Note Conform to the operating system’s requirements when higher than those given here. Operating System Processor RAM Windows Vista Pentium II (including compatible processors) 300 MHz 128 MB Windows XP SP1, SP2 Pentium II (including compatible processors) 300 MHz 128 MB Windows 2000 Professional SP2, SP3, SP4 Pentium II (including compatible processors) 300 MHz 128 MB Note: Operation can only be guaranteed on a PC preinstalled Windows Vista, XP or 2000. Mac OS X v.10.
Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the machine safely. Do not attempt to use the machine in any way not described in this manual. Warning z This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor. z You may cause an electric shock, fire, or damage the machine if you ignore any of these safety precautions.
Cleaning the machine Use a damp cloth to clean the machine. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the machine, it could cause a fire or electric shock. Always unplug the machine from the power outlet before cleaning the machine. If you accidentally switch the machine on while cleaning it, you could injure yourself or damage the machine.
Working around the machine Never put your hands or fingers in the machine while it is printing. When moving the machine, carry the machine at both ends. Do not place any object on the machine. Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the machine. If any foreign object (metal or liquid) fall into the machine, unplug the power cord and call for service.
Legal Limitations on Use of Your Product and Use of Images It may be unlawful to make copies of, scan, print, or use reproductions of the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.
Users in the U.S.A. Pre-Installation Requirements for MX310 Order Information When ordering service from the telephone company for this equipment, the following may be required. Universal Service Order Code (USOC): RJ11C The Facility Interface Code (FIC): 02LS2 Service Order Code (SOC): 9.0F Connection of the Equipment This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
Warning The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone FAX machine unless such message clearly contains in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, othe
refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or replacement shall not extend the original warranty period of the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement.
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
* Support program specifics are subject to change without notice. ** InstantExchange warranty service is subject to the availability of refurbished or new replacement units. Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042 USA Canon is a registered trademark of Canon Inc. ©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries.
Users in Canada Pre-Installation Requirements for Canon Facsimile Equipment Notice This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Users in New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Index A Appendix 101 B Before Using the Machine 2 C Canon U.S.A., Inc. Limited Warranty - U.S.
Getting Help from Canon Ordering Information For additional supplies, use the following descriptions and order numbers. Help Us Help You Better Description Before you contact Canon, please record the following information.
Office All-In-One series Quick Start Guide series Quick Start Guide The following FINE Cartridges are compatible with this product. For information on product specifications, please visit our website at www.usa.canon.com QT5-1366-V01 XXXXXXXX © CANON INC.
