MP390 SERVICE MANUAL Canon
Service Manual MultiPASS MP360/MP370/MP390 MultiPASS MP390 Jan 7 2004
Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality. Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems. Indicates an item requiring disconnection of the power plug from the electric outlet.
Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation. In the diagrams, , the arrow represents the path of mechanical drive; where a signal name accompanies the symbol indicates the direction of the electric signal.
Contents Contents Chapter 1 General Description 1.1 Features ............................................................................................................................................................. 1- 1 1.1.1Overview ..................................................................................................................................................... 1- 1 1.2 Specifications ...................................................................................................
Contents 3.2.2Basic Disassembly....................................................................................................................................... 3- 6 3.2.3Operation Panel Unit ................................................................................................................................. 3- 12 3.2.4Scanner Unit .............................................................................................................................................. 3- 13 3.2.
Contents 5.5 Test Mode Function Problems .........................................................................................................................5- 19 5.5.1Faulty Operation Panel Test.......................................................................................................................5- 19 5.5.2Faulty DRAM Test.....................................................................................................................................5- 19 5.5.3Faulty Sensor Test...
Chapter 1 General Description
Contents Contents 1.1 Features ...............................................................................................................................................................1-1 1.1.1 Overview ......................................................................................................................................................1-1 1.2 Specifications .................................................................................................................................
Chapter 1 1.1 Features 1.1.1 Overview 0002-2325 Picture Quality Color Printer High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum 4800 dpi X 1200 dpi resolution. Various media can be printed at high speed that is maximum 12 pages/minute in black and white or pages/minute in color. Convenient ASF Up to 100 letter, leagl and A4 size sheets, 30 OHP films, and 10 envelops can be set in the ASF.
Chapter 1 1.2 Specifications 1.2.
Chapter 1 Item MP390 Printer YES Scanner YES Copy YES Fax YES Memory Card YES Memory Card Slot Direct Applicable Media PCMCIA(ATA) NO Compact Flash TYPE I/II Micro Drive YES Smart Media YES Memory Stick YES SD/MMC YES xD-Picture Card YES (via.
Chapter 1 Item Power Consumption Noise MP390 Maximum Approx. xxW Standby Approx. xxW Standby Durability External Dimension Weight None Copy 48 dB(A) max. Unit 4,000 sheets or 5 years Scanning Section 4,000 sheets Printing Section 4,000 sheets Including Tray 17 7/8(W) in x 21 1/2 in.(D) x 11 1/4 in.(H) (454(W)x547(D)x286(H )) No Tray 17 7/8(W) in x 14 1/8 in.(D) x 9 7/8 in.(H) (454(W)x358(D)x249(H )) Standard Approx. 18.5lb./8.4 kg 1.2.
Chapter 1 Item MP390 Maximum Document Size 8 1/2in. x 11 3/4in. (216mm×297mm) Effective Scanning Width 8 1/2 in. (214mm) Local Scan Driver YES TWAIN YES WIA (Windows XP) YES 1.2.3 Printer Specifications 0004-5153 T-1-3 Item MP390 ASF YES Size Printing Resolution Printing Speed sec./page Printing Direction None printable area (mm) A4, A5, B5, 4"*6", L size, LTR, LGL 4800X1200 dpi 18 ppm (BK) 12 ppm (Color) Bi-direction 1/8in.(3.4mm) right/left edge, 1/ 8in.(3mm) top, 1/4in.
Chapter 1 Item MP390 CD-R Label Printing NO 1.2.4 Copy Specifications 0004-5155 T-1-4 Item MP390 Copy Print Resolution Black & White Copy speed Ink Jet 600*600 dpi Color 1200*1200 dpi Black & White (Fast) 18ppm Color (Fast) 12ppm Grey Scale 64 scales Scanning Density Adjustment YES Manual 9 positions Multiple Copies 99 Reset RE Ratio YES Enlarge Reduction Max. YES 5" x 7" to LTR YES 4" x 6" to LTR YES 100% YES A4 to LTR YES Min.
Chapter 1 2 in 1 YES 4 in 1 NO Image Repeat (Auto/Manu) YES/YES Mirror Image YES Seal Copy YES Name Card Copy YES Postcard Copy YES Borderless Copy YES Poster NO Fit to page YES Entire Document YES 1.2.5 Communication Specifications 0004-6704 T-1-5 Item Applicable lines MP390 PSTN YES Others (Private Line,etc) NO Transmission method Half-duplex Error correction ITU-T ECM Transmission control protocol Coding method Black/white Modem Modem IC Color Speed ITU-T T.
Chapter 1 Item Modulation method MP390 ITU-T V.27ter(4.8k, 2.4k bps) G3 image signals ITU-T V.29(9.6k, 7.2k bps) ITU-T V.17(14.4k, 12.0k, TC9.6k, TC7.2k bps) ITU-T V.34(33.6k, 31.2k, 28.8k, 26.4k, 24.0k, 21.6k, 19.2k, 16.8k,14.4k, 12.0k, 9.6k, 7.2k, 4.8k, 2.4k bps) ITU-T V.21(No.2) (300 bps) G3 procedure signals ITU-T V.8 300 bps ITU-T V.
Chapter 1 1.2.6 Color Communication Specification 0004-6708 T-1-7 Item Color Communication MP390 Scanning document size A4 Printing paper size A4 Resolution 200dpi Coding JPEG Color space CIE-LAB Picture element Sub sample 8bit 4:1:1(=LAB) 1.2.
Chapter 1 Item Transmissio n Reception Dual access YES Max. File No.
Chapter 1 Item Memory backup Backup contents Backup IC Lithium battery DC 3.0V/ 600mAh Battery life life Approx.5 years Image data backup Image memory User report Service report Dial registration data User data Service data Time, etc. 128kbit SRAM Backup device Activity management MP390 NO Approx.
Chapter 1 1.3 Overview 1.3.1 External View 0004-4359 Exterior F-1-1 1. Tray extension Supports paper loaded in the multi-purpose tray. Pull it out before loading paper. 2. Multi-purpose tray Used to load paper. 3. Operation panel Displays the operating status of the machine. It is also used to change or check the settings of each function. For details, 4. Card slot cover Covers the card slot.
Chapter 1 8. Platen glass Used to load a document to be processed. 9. Direct print port (for digital camera) digital camera or digital video camcorder to the machine when printing images directly from the camera. 10. Open button Press this button to open the paper output tray accommodated in the machine. The paper output tray will not open when the machine is placed on a tilted surface. Rear view and interior F-1-2 11. External device jack Connects the external device. 12.
Chapter 1 15. Access lamp Lights when a memory card is inserted into the card slot. This lamp flashes while the machine is reading or writing data from/to the memory card. When the machine finishes reading or writing the card, the lamp shuts off. 16. Card slot Insert a memory card or CompactFlash card adapter containing a memory card into these slots when photo printing. The machine is equipped with two kinds of card slots. 17.
Chapter 1 F-1-3 1. [ON/OFF] key Turns the machine ON and OFF. Before turning ON the machine, make sure the scan unit is closed. When turning ON and OFF, keep the key pressed for at least one second. 2. [SCAN] key Switches the machine to scan mode. In scan mode, the machine scans a document to your computer according to the settings selected. This keyis used when the machine is connected to a computer. 3. [PHOTO PRINT] key Switches the machine to photo print mode. 4.
Chapter 1 9. [Color] key Starts color copying, scanning, or faxing. 10. [Black] key Starts black & white copying, scanning, or faxing. 11. [Stop/Reset] key Cancels operations and returns the machine to standby mode. 12. [Tone] key Switches temporarily to tone dialing. Also changes the mode when entering characters. 13. [Redial/Pause] key Redials the last dialed number. Also enters pauses between or after numbers when dialing or registering numbers. 14.
Chapter 1 1.4 Consumables 1.4.1 Ink tanks 0002-3979 Ink tanks Black:BCI-24 Black Color:BCI-24 Color NOTE: For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon Ink Tanks described in this guide.
Chapter 2 Technical Reference
Contents Contents 2.1 Component Layout..............................................................................................................................................2-1 2.1.1 Printer Mechanical Section ..........................................................................................................................2-1 2.1.2 Electrical Layout ..........................................................................................................................................2-1 2.
Chapter 2 2.1 Component Layout 2.1.1 Printer Mechanical Section 0003-2046 The printer's mechanical parts consist of the followings: F-2-1 2.1.2 Electrical Layout 0004-4414 The electrical parts are laid out as follows: - SPCNT board: Controls the entire facsimile machine. - OPCNT board: Detects keyboard operation and displays machine information. - Multi-card reader board: Interface with memory card.
Chapter 2 F-2-2 2.1.3 Sensor Layout The sensors detecting document/paper-fedding condition or ink presence/absence are mounted. F-2-3 1. Carriage encoder film: Detects the state of carriage unit.
Chapter 2 2. Paper feed encoder film: Detects the state of paper feed roller. 3. Paper edge sensor: Detects the state of paper feeding and delivery. 4. Cover sensor: Detects the state of flatbed unit. 5. ASF sensor: Detects the state of ASF.
Chapter 2 2.2 Scanner Mechanism 2.2.1 Scanning Section Layout 0003-2048 The scanning section scans documents that are to be sent or copied. F-2-4 Names and functions of parts 1. CCD drive motor The CCD drive motoris used to drive the CCD. 2. CCD drive belt The CCD drive belt is used to convey the driving force of the CCD drive motor to CCD. 3. CCD shaft The CCD shaft is used to keep the direction of the driving force of CCD. 4.
Chapter 2 This white sheet is used as a whiteness reference when pre-scanning documents.
Chapter 2 2.3 Printer Section 2.3.1 Printer Mechanical Section 0002-0302 The printer's mechanical parts consist of the BJ cartridge section, carriage section, purge section, and paper feed section. Each part is explained below. F-2-5 2.3.2 Carriage Section 0002-0326 The carriage secures the printhead including 2 ink tanks in place. The carriage belt driven by the carriage motor (DC motor) moves the carriage horizontally back and forth across the paper.
Chapter 2 2.3.4 Paper Feed Section 0002-0331 The paper feed section consists of the paper loading section, paper feed section, and paper eject section. 1) Paper Loading Section Paper is loaded automatically by the ASF (auto sheet feeder). The feeder is designed accommodate various sizes of paper (as large as LGL), picking up individual sheets and forwarding them to the feeding block.
Chapter 2 - Manual cleaning/refreshing: Performed user operation - Unit delivery: Performed when scanner unit is close. T-2-1 Cleaning Mode Details Suction Amount At delivery Suction when head is first installed after factory shipment. 0.36(Bk) 0.
Chapter 2 Printhead refreshing (Bk/color/all colors) * User operation (all colors only) * Driver operation (Selectable from Bk, color, and all colors) 1.50(Bk) 0.52(color) *1: In case of time suction when 24 to 60 hours have elapsed since previous suction, the sequense will be complete after five suctions are performed after factory shipment. After that, timer suction will be performed after 60 to 180 hours elapse.
Chapter 3 Disassembly and Assembly
Contents Contents 3.1 Attention to be Paid During Assembly/Disassembly..........................................................................................3-1 3.1.1 Safety Cautions ............................................................................................................................................3-1 3.1.2 General Cautions..........................................................................................................................................3-2 3.1.
Chapter 3 3.1 Attention to be Paid During Assembly/Disassembly 3.1.1 Safety Cautions 0002-0114 Electrical shock In order to prevent any risk of electrical shock, always be sure to check that the power cord and modular jack have been removed. Also, remove all cables connecting to the computer. When conducting service that requires the main unit to be powered on, be sure to wear some kind of earthing, such as a wrist strap, etc. Otherwise, there is a danger of conduction and electrical shock.
Chapter 3 3.1.2 General Cautions 0002-0386 Damage due to electrostatic discharge This machine contains contact sensors and printed circuit boards that use ROMs, RAMs, custom chips and other electronic components that are vulnerable to damage by electrostatic discharge. Be careful to avoid any damage from electrostatic discharge when conducting service that requires disassembly. Static electricity warning Electrostatic discharge can destroy electronic components and alter electrical characteristics.
Chapter 3 of the purge unit or wire, the BJ cartridge nozzle may become blocked and the cartridge rendered unusable. Also, never use any other than the specified type of grease. Otherwise, plastic parts and rubber parts may melt or be deformed. Attaching and removing cables Attaching and removing cables with the power still on may cause breakdowns and should be avoided. In particular, flat cables are likely to cause short circuits. When attaching or removing cables, always be sure to turn the power off.
Chapter 3 squirting for maintenance, in order to maintain the good printing quality of the BJ cartridge. The volume of ink absorbed is counted and these data stored in the EEPROM on the SPCNT board. Once the volume is judged to have reached 100%, the message "CHECK PRINTER" (error code ##342) will be displayed, and printing will stop, in order to ensure that the volume of ink absorbed does not exceed the allowed limit.
Chapter 3 cord. If you leave the BJ cartridge (printhead) alone on its own, the ink can start to cake. Be sure to keep the BJ cartridge fitted in the carriage in the course of shipment. On the other hand, if the carriage is not fixed to its home position, it can move right/left during shipment, possibly importing stress on the paper feed encoder film. Check to make sure it is fixed in its home position.
Chapter 3 3.2 Assembly and Disassembly 3.2.1 Disassembly/Assembly 0002-0424 As a rule, refer to the Parts Catalog for instructions on how to disassemble and assemble the machine. The discussions that follow are limited to those components that are thought to require replacement relatively more often than others. 3.2.2 Basic Disassembly 0002-5250 (1) Remove Multi-purpose tray. (2) Remove 5 screws (a), and detach the rear cover. MP390: detach claws and remove the speaker.
Chapter 3 F-3-2 b c F-3-3 (4) Insert the precision screwdriver into the gap shown in the below photo. Detach the claw (d) and remove the right front cover.
Chapter 3 d Right Fromt Cover F-3-4 Reference The right front cover has 7 claws, and remaining claws will unhook by themselvs after detaching outer claws in step 3 and 4. Please refer to the below image for the position of claws (view of the reverse side).
Chapter 3 the left side cover. Exert an outward pressure by twisting the screwdriver to detach the claw (f). Detaich 3 claws (g) in descending order and remove the left front cover. f g Left Front Cover F-3-6 Reference The left front cover has 8 claws. The remaining nails will unhook by themselves after detaching outer claws in step 5. Please refer to the below image for the position of claws (view of the reverse side).
Chapter 3 the button by pulling it out from the machine. Open Button F-3-8 (7) Remove 3 screws (e) (one in the front and two in the back), and then remove the right side cover.
Chapter 3 The side cover has a claw inside. So lifting the side cover will make it easier to detach it from the main unit. The side cover works as a bearing of the scanner unit. Please be careful not to get your finger caught between the scanner unit and the side cover when removing the side cover. F-3-10 (8) Remove 3 screws (h) (one in the front and two in the back) and then remove the left side cover. Lifting the left side cover will make it easier to detach it from the main unit.
Chapter 3 h Left Side Cover h F-3-11 3.2.3 Operation Panel Unit 0002-5257 (1) Remove 6 claws (a) and then remove the operation panel cover. (2) Remove 4 screws (b). (3) Remove Connector J1 from the operation panel unit, and then remove the operation panel unit from main unit.
Chapter 3 3.2.4 Scanner Unit 0002-5262 (1) Perform step 1 thorugh step 3 in the Basic Disassembly, and then remove the right front cover. (2) Remove the screw (a) and then remove a grounding cable. (3) Remove Connector JCCD1, JCCD2, JPANEL1 from the SPCNT Board. a SPCNT Board F-3-13 (4) Remove the scanner unit from the main unit. (5) Remove 6 claws (b) and then remove the operation panel cover. (6) Remove 4 screws (c) and then remove the operation panel unit from the scanner unit.
Chapter 3 3.2.5 NCU Board, Modular Board 0004-2911 (1) Remove 5 screws (a) and then remove the rear cover. Rear cover Multi-purpose tray a F-3-15 (2) Remove the claw (b) and then remove a speaker from the rear cover.
Chapter 3 Speaker b F-3-16 (3) Remove all cables connected to NCU Board. (4) Remove two screws (c) and then remove NCU Board. (5) Remove connector J3 from the modular board. (6) Remove 2 screws (d) and then remove the modular board.
Chapter 3 3.2.6 SPCNT Board 0002-5266 (1) Perform the Basic Disassembly procedures. (2) MP390: Remove NCU and the modular board. (3) Perform step 1 through step 4 of the disassembly procedures of the scanner unit. Then remove the scanner unit from the main unit. (4) Remove the inner cover from the middle frame. (5) Remove Connector JHEAD1, JHEAD0, JEXIT1 from the SPCNT Board. (6) Remove Connector JTRY1 from the sensor board. (7) Remove the screw (a) from the middle frame.
Chapter 3 Multi-Card Reader Frame b SPCNT Board F-3-19 (10) Remove 3 screws (c) and then remove the SPCNT Board together with its frame from the main unit. c SPCNT Board Frame F-3-20 3.2.7 Modem Board 0004-2908 (1) Remove the SPCNT Board from the main unit. (2) Remove 3 claws (a).
Chapter 3 a a F-3-21 (3) Remove Connector JMODEM1 and then remove the modem board. 3.2.8 Print & ASF Unit (1) Perfom the bais disassembly procedures. (2) MP390: Remove NCU and the modular board. (3) Remove the scanner unit. (4) Remove the inner cover from the middle frame. (5) Remove Connector JHEAD1, JHEAD0, JEXIT1, and JPSU1 from the SPCNT board. (6) Remove 5 screws (a) from the middle frame.
Chapter 3 Inner Cover a Middle Frame SPCNT Board a F-3-22 (7) Remove 3 screws (b) and then remove the SPCNT board together with the board frame. b SPCNT Board Frame F-3-23 (8) Remove Connector JTRY1 from the SENS board. (9) Remove 3 screws (c) and then remove the printer and ASF unit from the main unit by lifting them.
Chapter 3 Print & ASF Unit c c F-3-24 3.2.9 Power Supply Unit (1) Perform the basic disassembly procedures. (2) MP390: Remove NCU and the modular board. (3) Remove the scanner unit. (4) Remove Print & ASF unit. (5) Remove the screw (a) and then remove the Power supply unit cover. (6) Remove the screw (b) and then remove the Power connector cover.
Chapter 3 (7) Remove the screw (c) and then remove the Power supply unit. F-3-26 Removing the Power supply unit (MP390 only) Please make sure to attach the Power supply unit to the main unit only after connecting a grounding cable to the unit. If a grounding cable is connected to the Power supply unit after the Power supply unit is attached to the main unit, it may damage the Power supply unit with electrical stress.
Chapter 4 Maintenance
Contents Contents 4.1 Maintenance ........................................................................................................................................................4-1 4.1.1 Consumables ................................................................................................................................................4-1 4.1.2 Cleaning ............................................................................................................................................
Chapter 4 4.1 Maintenance 4.1.1 Consumables 0002-0433 T-4-1 Level Consumable When User Ink tank (BCI-24Black / BCI-24Color) When ink in the ink tank runs out. Service Person BJ cartridge Uneven printing even after performing head cleaning several times with ink remained in the tank. 4.1.2 Cleaning 0002-0565 Please refer to How to Clean Parts for cleaning procedures.
Chapter 4 4.1.4 Periodic Replacement Parts 0002-0476 None 4.1.5 Adjustment Items 0002-5585 The following adjustments must be made on this fax. T-4-3 Item Indication Printhead Position Adjustment When the vertical lines shift during Bidirectional printing. 4.1.
Chapter 4 Tool Use Part No.
Chapter 4 4.2 How to Clean Parts 4.2.1 How to Clean Parts 0002-0504 NOTE: If the parts above are very dirty, wipe with a cloth moistened with IPA (isopropyl alcohol). Precautions when Using IPA When cleaning wit IPA, take care to prevent the IPA from splashing high-temperature parts. If IPA splashes hightemperature parts, leave for at least three minutes to allow the IPA to evaporate. 4.2.2 Exterior 0002-0507 Main Unit Outer Covers Wipe with a dry, soft cloth. 4.2.
Chapter 4 F-4-1 A: Document Cover B: Document Glass 4.2.4 Printer 0002-2366 Cleaning the roller Remove all the media from the multi-purpose tray, and then press the [User Mode] key. Select [MAINTENANCE] by pressing cursor keys. Select [ROLLER CLEANING] by pressing cursor keys, and then press the [Set] key. Repeat this procedure twice after the roller cleaning is complete. Load A4 or LTR plain papers into the multipurpose tray, and then perform the roller cleaning three times.
Chapter 4 4.3 Service Switches 4.3.1 Hardware Switches 0002-0525 There is no service hardware switche on the Circuit board. 4.3.2 Service Data Setting 0002-0528 Service data can be checked and changed with items on display menus. The effective SSSWs/parameters and their default values in this fax machine are shown in Service Data Setting. Detailed description of each SSSW/parameter is not given in this manual except the new SSSWs/parameters added to this model.
Chapter 4 #8 CLEAR (Data initialization mode) Various data is initialized by selecting one of these setting items. There is a setting item for checking/inputting the total number of pages printed and total number of pages scanned by this fax. #9 ROM (ROM management) ROM data such as the version number and checksum are displayed.
Chapter 4 4.3.
Chapter 4 F-4-2 The switches marked "-" are not used. Do not change their settings. #2 MENU (Menu switch settings) 01: 02: 03: 04: 05: ON OFF Not used Not used Not used Not used NL equalizer setting 06: DIAL SERVICEMAN OFF Line monitor setting 07: 10 (-10dBm) (8~15) Transmission level setting 08: 3429 (baud) 3200 3000 2800 2743 2400 V.34 Baud rate 09: 33.6 (Kbps) (2.4 x n, 1 n V.34 Transmission speed 14) 10: 20: Items 10 to 20 Not used Figures in boldface indicate the default setting.
Chapter 4 #3 NUMERIC Param.
Chapter 4 No. 01, 05 to 08, 012 to 14, 27 to 30 are not used. Do not change their settings. #3 NUMERIC PARAM.
Chapter 4 4-12
Chapter 4 #4 NCU (NCU settings) #5 TYPE (Type setting) 1.TONE/PULSE 2.DIAL TONE 3.2nd DIAL TONE 4.BUSY TONE 0 5.BUSY TONE 1 6.REORDER TONE 7.MULTI 8.AUTO RX 9.CNG DETECT 10.SPECIAL 11.RKEY 12.PBX DIAL TONE 13.PBX BUSY TONE U.S.A. EUROPE U. K. SWEDEN SWISS AUSTRIA DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N. Z.
Chapter 4 F-4-5 #4 NCU (NCU settings) The values of these items are all set to match a specific nation's communications standards by the #5 TYPE setting. Do not change these setting. #6 GENESIS (UHQ) (Genesis function settings) #7 PRINTER 1.Bit SW 2.SLICE 3.
Chapter 4 #6 GENESIS (UHQ function settings) Tampering with this setting may cause the scanned image quality to deteriorate. Do not change these settings. #8 CLEAR (Data initialization mode TEL USER SW settings) SERVICE SW NCU SERVICE DATA REPORT COUNTER ALL #9 ROM (ROM management) MAIN:WLD-10-03 030217 DB03 FFFF USB :05.
Chapter 4 4.4 New SSSWs/Parameters Added to This Model 4.4.1 Service Data 0002-0681 SSSW (Service Soft Switch settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which Bi t7 Bi t6 Bi t5 Bi t4 Bi t3 Bi t2 Bi t1 Bi t0 numbers are assigned to which bits. Each bits has a value of either 0 or 1. SW01 0 0 0 0 0 0 0 0 F-4-8 Refer to the service data menu for the details of the service switches and the initial setup values of this machine.
Chapter 4 4.5 User Report Output Functions 4.5.1 User report output functions 0004-5270 The machine can output user reports manually by user operation, or automatically, according to user data settings. a) Manual output of reports by user operation T-4-6 Report type Operations Activity report Press the [Additional Function] key, and then Directory dial select [Fax Settings]. Press User data list Document memory list key to selec [Reports/Lists].
Chapter 4 WLD-XX-XX /X.XX A B F-4-10 A: Printer ROM version B: MAIN-ROM-version c) Reports output automatically Memory clear report The machine automatically outputs a memory clear report when the power is turned on after a power cut. F-4-11 TX/RX NO MODE : Indicates four digits of the transaction number : Indicates, TRANSMIT, MEMORY RX etc. CONNECTION TEL/ID : Number sent from the other party or number dialled PGS.
Chapter 4 4.6 Wiring Diagram 4.6.
Chapter 5 Troubleshootin g
Contents Contents 5.1 Troubleshooting Index ........................................................................................................................................5-1 5.1.1 Troubleshooting Index .................................................................................................................................5-1 5.2 Errors Shown on the Display ..............................................................................................................................5-3 5.2.
Chapter 5 5.1 Troubleshooting Index 5.1.1 Troubleshooting Index 0002-1612 For troubleshooting, use the troubleshooting index below to investigate the cause of the problem and refer to the specified page for countermeasures. Problem Errors shown on the display (Evaluation criteria: Look at the unit in question.) The error message can be checked. The error code can be checked. General errors The unit does not power on. The display looks abnormal. The keys do not work.
Chapter 5 5-2
Chapter 5 5.2 Errors Shown on the Display 5.2.1 User Error Message 0004-3247 Look for the applicable error message and execute the appropriate countermeasures. "BLACK INK LOW" Cause: The ink level in the black ink tank is low. Solution: Replace the black ink tank. If the machine stops printing when copying or photo printing, you can continue printing by pressing the [Set] key. However, note that ink may run out. If print quality deteriorates or the printout is blank, replace the ink tank.
Chapter 5 Solution: Wait until the card slot is no longer being used by the computer. "CARD READER ERROR" Cause: Thre is a problem with the card slot. Solution: (1) Switch to another mode or turn the machine OFF and ON. (2) Check the connection between the multi-card board and the SPCNT board. (3) Replace the multi-card board. (4) Replace the SPCNT board. "CARD READER OFFLINE" Cause: The card slot may not be receiving any power.
Chapter 5 Cause: Carriage motor does not work. Solution: (1) Switch power OFF/ON. (2) Replace the carriage motor. Cause: The position of the carriage cannot be detected (due to smears on the carriage encoder film or the SPCNT board failure). Solution: (1) Switch power OFF/ON. (2) Wipe the cariage encoder film with a cloth soaked with alcohol. (3) Replace the carriage unit. (4) Replace the carriage encoder film. (5) Replace the SPCNT board.
Chapter 5 stops printing when copying or photo printing, you can continue printing by pressing the [Set] key. However, note that ink may run out. If print quality deteriorates or the printout is blank, replace the ink tank. "COVER OPEN" Cause: You opened the flatbed ass'y during an operation. Solution: Close the flatbed ass'y.
Chapter 5 "PUT IN CARTRIDGE" Cause: The printhead is not set. Solution: Set the printhead. "WASTED INK NEAR FULL" Cause: The waste ink tank (which holds the ink used for print head cleaning) is nearly full. Solution: If "CHECK PRINTER" message is displayed, refer to Cause and Solution of the error code ##343 and replace the waste ink tank. "WRONG CARTRIDGE" Cause: The printhead (BJ cartridge) is not installed correctly. Solution: Install the prithead (BJ cartridge).
Chapter 5 5.3 Error Code 5.3.1 ERROR CODE LIST 0002-0964 The error codes that have newly been added starting with the product are identified by the notation "new" those error codes for which remedies unique to the product are offered are identified by the notation "UNQ (UNIQUE)." User error code T-5-1 No.
Chapter 5 No.
Chapter 5 No.
Chapter 5 No. Tx or Rx Definition ##673 [RX] In V.34 reception, the procedure fails to move from phase 2 to phase 3 and later, causing a T1 time-over condition ##674 [TX] In V.34 transmission, the procedure fails to move from phase 3 or phase 4 to a control channel or later, causing a T1 time-over condition ##675 [RX] In V.
Chapter 5 No.
Chapter 5 No.
Chapter 5 ##352 Printer control EEPROM head information error Cause: The EEPROM for printer control is faulty. Solution: (1) Turn off and then on the power. (2) Turn off the power, and replace the printhead. (3) Replace the SPCNT board. NOTE: In the presence of ##352, the carriage unit will not move to printhead replacement position even when the inner cover is opened. Moreover the carriage will not be locked in position even when the power is turned off.
Chapter 5 5.4 Errors not Shown on the Display 5.4.1 General Errors 0002-1688 The unit does not power on. (1) Check the power cord connection. (2) Check the connection between the PCNT board (JPSU1) and power supply unit. (3) Check the power supply unit's fuse (F1) (4) Replace the power supply unit. The display looks abnormal. Nothing is displayed. (1) Check the connection between the Operation panel unit and SPCNT board (JPANEL1). (2) Replace the Operation panel unit. (3) Replace the SPCNT board.
Chapter 5 The printing operation is abnormal. Nothing prints. (1) Remove the BJ cartridge and re-install it. (2) Execute cleaning five times, and try printing again. (3) Replace the BJ cartridge. (4) Replace the ink tank. (5) Replace the purge unit. (6) Check the connection between carriage ribbon cable and SPCNT board (JHEAD1, JHEAD0). (6) Replace the carriage unit. (7) Replace the SPCNT board. The carriage motor does not run.
Chapter 5 Missing dots Unstable printing Splashed dots F-5-1 Blotched appear Blank ink appear (1) Remove and reinstall the printhead. (2) Perform printhead cleaning, and visually check the test print for non-discharge of ink from nozzle. (3) Perform head-refreshing, and visually check the test print for non-discharge of ink from nozzle. (4) Replace the appropriate ink tank. (5) Replace the printhead. (6) Check the connection of the carriage ribbon cable and the SPCNT board (JHEAD1, JHEAD2).
Chapter 5 (1) Check the connection between the CCD and SPCNT board (JCCD1). (2) Replace the scanner unit. (3) Replace the SPCNT board. The image has vertical stripes. (1) Clean the Document glass. (2) Check the connection between the CCD and SPCNT board (JCCD1). (3) Replace the scanner unit. (4) Replace the SPCNT board. The halftone image contains black dots. (1) Clean the Document glass. (2) Check the connection between the CCD and SPCNT board (JCCD1). (3) Replace the scanner unit.
Chapter 5 5.5 Test Mode Function Problems 5.5.1 Faulty Operation Panel Test 0002-5806 The LED panel does not display correctly. (1) Check the connection between the OPECNT board (J1) and the SPCNT board (JPANEL1). (2) Replace the operation panel unit. (3) Replace the SPCNT board. The LED lamp fails to go ON. (1) Check the connection between the OPCNT board (J1) and the SPCNT board (JPANEL1). (2) Replace the operation panel unit. (3) Replace the SPCNT board.
Chapter 5 5.6 Processing Communication Problems 5.6.1 Initial identification of problems 0004-2797 Since the facsimile must transmit picture information, a transmitter, a receiver and telephone lines are required for this purpose. Transmissions may cause problems if one or more of the there is poor. Communication trouble FAX FAX Your customer's machine Communication companion machine F-5-3 To process communication problems, first of all, it is necessary to narrow down the cause of the problem.
Chapter 5 Start Does an error appear on the display? Errors show on the display. error massage error code YES NO Is copying being done? NG General error OK Do copying Is copy picture OK? NG Test print Printing problem OK OK Communication problems exist. Carry out the procedures. NG Scanning problem F-5-4 5.6.2 Procedures for processing communication problems 0004-2875 If the problem proves to be communication trouble, deal with it according to the following procedures.
Chapter 5 When visiting a user with a trouble report, a) can be known by outputting the error protocol data (or error dump), and g) can be known by outputting the total transaction report (or the system error data list). (2) Test communication according to flowchart procedures appearing on the next page. * Carry out the tests with the actual lines on each item, verify the symptoms and record it.
Chapter 5 Trouble FAX:A FAX:B FAX:C Start A: Your customer's facsimile B: Facsimile of other communication party C: Facsimile for check in the same region. (C should be the same model of facsimile as A.) Transmission or reception? Transmission Reception C A OK B C OK A C NG NG NG Check A. Check B. Check A. OK C B OK NG Check B. Check the line. F-5-5 * Procedures for processing communication problems with other manufacturer's facsimiles.
Chapter 5 Trouble Start Is the group the same? (G1/G2/G3) FAX:A FAX:B FAX:C FAX:D Yes No Is there the similar trouble case? Unable to receive Yes Process according to the case Transmitter or receiver? No A: Your customer's facsimile B: Facsimile of other communication party C: Facsimile for check in the same region. (C should be the same mode of facsimile as A.) D: Other manufacturer's facsimile for check that is in the same region.
Chapter 5 5.7 Test Functions 5.7.1 Test Mode Overviw 0004-3256 Test mode can be executed by following the menu items from the display. a) DRAM test Writes data to DRAM image storage areas and read that data to check operations. b) PRINT test Prints test patterns within the print area. c) Modem, NCU tests The frequency test and the G3 signal transmission and CNG signal and DTMF signals reception tests. d) FACULTY test Test the operation of operation panel and sensor functions.
Chapter 5 TEST MODE [1] D-RAM * indicates that these are not used in the field. [2] CS * * * * * * [3] PRINT * * * * * * * [4] MODEM NCU * [1] RELAY [2] FREQ [4] G3 Tx * [5] DTMF TX * [6] TONE Rx [8] V.
Chapter 5 5.7.3 DRAM Tests Pressing the numeric key 1 or 0004-4269 key from the test mode menu selects the D-RAM tests. D-RAM Test 1 writes data to the entire D-RAM region and reads it out to check that operations are correct. DRAM Test 2 just reads data at high speed. Replace the SPCNT board if an error occur. Operating 1:D-RAM 5120K:D-RAM total memory capacity(bytes) 5120K -1-1+ 1:D-RAM : Indicates an address for which write testing is complete.
Chapter 5 Check for any vertical or horizontal white stripes on the black squares. Also, check that all the squares have straight edges on all four sides. F-5-9 NOTE: If the print test is normal, make a copy of a document. If the copy is faulty, the reading section is faulty. Please do not select the following menu: 3-1: CLR PTN1, 3-2: CLR PTN2 If a mistake is made and these menus are selected, the value of #7 PRINTER #5. INK ABS CAPA will be reset to 0%.
Chapter 5 a) Sensor tests Select the sensor test from the faculty test menu by pressing the numeric key 3 or keys. In this test, you can check the status of each sensor of this fax in item 1 on the display. You can also check if sensors that use actuators and microswitch are operating correctly by moving the actuator or microswitch. NOTE: The sensor tests cannot be used to test all of the sensors.
Chapter 5 the test. b-3) Operation key test Press the Start key to select the Operation key test after the LED lamp test is complete. In this test, you press the key corresponding to the displayed character to put it out. The table giving the correspondence between the characters and the keys is shown below.
Chapter 5 6-7: PANEL Press Color start key H Pattern display Press Color start key ALL LCD dots displayed Press Color start key _ pattern display Press Color start key Every time pressing color start key, a LED lamp is turned on one by one. 6-7: PANEL LED TEST Continue pressing color start key until every LED lamp is tested. When a key is pressed, the corresponding character goes out.
Chapter 5 CNG are detected from the modular jack, the display changes from OFF to ON and the received frequency is displayed. c-2) Test Menu 2 Test Menu 2 is selected by pressing the numeric key 2 or key and key from the Line Detect menu. When a tonal frequency is detected from the modular jack, the display changes from OFF to ON and the received frequency is displayed. The frequency detection level can be set with the numeric keys.
Chapter 5 5.7.7 MODEM, NCU Tests 0004-3320 The Modem and NCU Test menu is selected by pressing the numeric key 4 or and from the test mode menu. These tests test modem and NCU transmission and reception. The modem tests check whether signals are sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds from a normal modem. Also, you check on the display whether or not the modem correctly detected received tone signals and DTMF signals.
Chapter 5 b) G3 signal transmission test The G3 signal transmission test menu is selected by pressing the numeric key 4 or and keys from the MODEM NCU test menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The frequency can be changed with the numeric key.
Chapter 5 Numeric key Baud rate 4 2743 baud 5 2400 baud T-5-10 Numeric key SPEED 33.6 kbps 31.2 kbps 28.8 kbps 26.4 kbps 24.0 kbps 21.6 kbps 19.2 kbps 16.8 kbps 14.4 kbps 12.0 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.
Chapter 6 Appendix
Contents Contents 6.1 Main Body...........................................................................................................................................................6-1 6.1.1 Installation....................................................................................................................................................6-1 6.1.2 Checking Operation ..............................................................................................................................
Chapter 6 6.1 Main Body 6.1.1 Installation 0002-0817 Reference: This machine is to be installed by a user, so this service manual contains only a briefing of installation procedures. Please refer to the Set-up Sheet enclosed in the package of the machine for more details. * Check an installation space. * Unpack the machine, and check the attachments Make sure none is missing and there is no damage. * Remove the package material Remove all tape and protective material used on the machine.
Chapter 6 What to do when trouble occurs Very rarely, during use, the display may go out, all the buttons may stop working, or some other trouble may occur because of strong electrical noise or a large amount of static. If such trouble occurs, execute 'All clear'.
Chapter 6 6.2 User Data Flow 6.2.1 User Mode Settings 0004-3904 Additional Fanction 1.FAX SETTINGS 1.RECEIVE MODE 2.MEMORY REFERENCE 3.REPORTS/LISTS 4.TEL# REGISTRATION 5.USER SETTINGS FAX/TEL AUTO SW FAX ONLY MODE DRPD MANUAL MODE ANS. MACHINE MODE ACTIVETY REPORT DIRECTORY DIAL USER DATA LIST DOC. MEMORY LIST 1.DATE/TIME SETTING 2.DATE SETUP 3.UNIT TEL NO. 4.UNIT NAME 5.TX TERMINAL ID 6.OFFHOOK ALARM 7.VOLUME CONTROL YYYY DD/MM MM/DD/YYYY DD/MM YYYY ON OFF CALLING VOLUME LINE MONITOR VOL. 8.
Chapter 6 6.TX SETTINGS 1.ECM TX 2.PAUSE TIME 3.AUTO REDIAL 4.TX START SPEED 5.TX REPORT 7.RX SETTING 1.ECM RX 2.FAX/TEL AUTO SW DOUBLE RING SHORT-SHORT-LONG SHORT-LONG-SHORT OTHER RING TYPE NORMAL RING 4.INCOMING RING ON OFF ON OFF ON OFF ON OFF 33600 bps 14400 bps 9600 bps 7200 bps 4800 bps 2400 bps ON OFF PRINT ERROR ONLY OUTPUT YES OUTPUT NO 6.REMOTE RX 7.RX REDUCTION 8.RX START SPEED 9.RX RESTRICTION 8.RX REPORT 6-4 ON OFF 1.RING START TIME 2.F/T RING TIME 3.F/T SWITCH ACTION 3.
Chapter 6 F-6-3 6-5
Chapter 6 6.2.2 Fax Mode Settings 0004-3907 Press the FAX button, and the Menu button 1.PAPER SELECT LTR 4" x 6" 5"x 7" A4 SIZE TYPE 2.SCAN CONTRAST 3.FAX RESOLUTION F-6-4 6-6 PLAIN GLOSSY HIGH RES. TRANS.
Jan 7 2004
