MultiPASS C635 MultiPASS C3500 MultiPASS C5500 SERVICE MANUAL Canon
REVISION 0 MultiPASS C3500 MultiPASS C5500 H12-1302 H12-1292 120V 120V JULY 1998 HY8-19AJ-000 COPYRIGHT © 1998 CANON INC.
Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality. Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
I. MEANING OF MARKS The marks used in this manual have the following meanings. Mark Meaning States a precaution to be taken to prevent danger to personnel, damage to the product, or damage to electronic components by discharge of static electricity. for example. States a precaution to be taken to prevent damage to electronic components by electrostatic discharge. Informs you of fire-related cautions. Informs you that the plug must be removed from the power outlet before starting an operation.
II. ABOUT THIS MANUAL This manual is divided into five parts, and contains information required for servicing the product. Part 1: Facsimile This section describes the facsimile function of the respective product. Part 2: Printer This section describes the printer function of the respective product. Each of the above parts is further divided into the following four chapters: Chapter 1: General Description This part explains product specifications and the how to service the unit safely.
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IV. TABLE OF CONTENTS Part 1: Facsimile Page Chapter 1: General Description 1- 1 1- 1 1- 2 1. FEATURES 1.1 Overview 2. SPECIFICATIONS 1- 2 2.1 General Specification 1- 2 2.2 Communication Specification 1- 3 2.3 Scanner Specification 1- 6 2.4 Printer Specification 1- 8 2.5 Copy Specification 1- 9 2.6 Function 1 -12 3. OVERVIEW 1 -12 3.1 External View 1 -14 3.2 Operation Panel 1 -18 3.3 Consumables 1 -18 3.3.1 BJ cartridge and ink cartridge and BJ cartridge container 1 -20 3.3.
1 -54 5.4.5 SCNT board replacement precautions 1 -55 5.4.6 Data initialization through service operation 1 -56 5.5 Protective Mechanism 1 -56 5.5.1 Data battery backup function 1 -56 5.5.2 BJ cartridge maintenance features 1 -57 5.5.3 Heat protection mechanism 1 -57 5.5.4 Overcurrent protection 1 -58 5.5.5 Lightning protection 1 -58 5.5.6 Power leakage protection 1 -59 6. QUALIFICATION REQUIRED FOR INSTALLATION WORK Chapter 2: Technical Reference 2- 1 1. COMPONENT LAYOUT 2- 3 2.
3- 3 1.6 General Tools 3- 3 1.7 Special Tools 3- 4 2. HOW TO CLEAN PARTS 3- 4 2.1 Main Unit Outer Covers 3- 4 2.2 Separation Roller 3- 4 2.3 Document Feed/Eject Roller 3- 4 2.4 Separation Guide 3- 4 2.5 Scanning Glass (Contact Sensor) 3- 4 2.6 White Sheet 3- 4 2.7 Printer Platen 3- 6 3. ADJUSTMENT 3- 6 3.1 CS LED Lights-on Duration Adjustment 3- 7 3.2 Vertical Alignment Correction 3 -10 3.3 Head Gap Adjustment 3 -14 4. TROUBLESHOOTING 3 -14 4.1 Troubleshooting Index 3 -15 4.
3 -57 7.1.1 User report output functions 3 -59 7.1.2 Service report output functions 3 -67 8. WIRING DIAGRAM 3 -67 8.1 Wiring Diagram 3 -68 8.2 Connector Name and Signal Descriptions Chapter 4: Appendix 4- 1 1. INSTALLATION 4- 1 1.1 Setting Up 4- 1 1.2 Checking Operations 4- 2 2. USER DATA FLOW 4- 2 2.1 USER DATA FLOW (by Operation Panel) 4- 3 2.2 USER DATA FLOW (by MultiPASS Desktop Manager) 4- 8 2.3 SPECIAL MODE FLOW (by Operation Panel) 4 -10 3.
Part 2: Printer Chapter 1: General Description 1- 1 1. FEATURES 1- 2 2. SPECIFICATIONS 1- 2 2.1 Basic Specifications 1- 5 2.2 Interface Specifications 1 -10 3. OVERVIEW 1 -10 3.1 Interface Connector 1 -11 3.2 Printer Operation Panel 1 -12 4. SAFETY & PRECAUTIONS 1 -12 4.1 Personnel Hazards 1 -12 4.2 General Cautions 1 -12 4.2.1 Connecting the interface cable 1 -12 4.2.2 Data lost when power cord is pulled out 1 -12 4.2.3 Data reset 1 -13 5.
3- 2 4.1.1 User error message 3- 2 4.1.2 Error codes 3- 3 3- 5 4.2 Errors not Shown on the Display 5. SERVICE OPERATION FUNCTION 3- 5 5.1 Report Output Function 3- 5 5.2 Service Data 3- 5 5.3 Test Functions 3- 5 5.3.1 User test functions 3- 6 5.3.2 Hexadecimal dump print 3- 7 6. WIRING DIAGRAM 3- 7 6.1 Wiring Diagram 3- 7 6.2 Connector Location and Signal Description 3- 7 6.2.1 SCNT board Chapter 4: Appendix 4- 1 1. INSTALLATION 4- 2 1.
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2 -20 Figure 2- 14 Photo BJ Cartridge Structure 2 -22 Figure 2- 15 BJ Head Driver Block Diagram (Black BJ Cartridge) 2 -22 Figure 2- 16 BJ Head Driver Block Diagram (Color “Multi Drop” BJ Cartridge) 2 -23 Figure 2- 17 Printing Sequence (Black BJ Cartridge/HQ Mode) 2 -24 Figure 2- 18 Printing Signals 2 -25 Figure 2- 19 Block Diagram 2 -29 Figure 2- 20 G3 Transmission Image Signal Flow 2 -30 Figure 2- 21 G3 Reception Image Signal Flow 2 -31 Figure 2- 22 Color Copy Image Signal Flow 2 -35 Fi
3 -60 Figure 3- 33 System Data List (page 1 ~ page 4) 3 -61 Figure 3- 34 System Data List (page 5 ~ page 6) 3 -62 Figure 3- 35 System Dump List (1/2) 3 -64 Figure 3- 36 System Dump List (2/2) 3 -65 Figure 3- 37 Service Error Tx Report 3 -66 Figure 3- 38 Service Error Activity Report (receiving) 3 -67 Figure 3- 39 Wiring Diagram Chapter 4: Appendix 4- 2 Figure 4- 1 User Menu Settings (1/6) 4- 3 Figure 4- 2 User Menu Settings (2/6) 4- 4 Figure 4- 3 User Menu Settings (3/6) 4- 5 Figure 4-
Part 2: Printer Page Chapter 1: General Description 1- 4 Figure 1- 1 Printing Range 1- 6 Figure 1- 2 Signal Circuit 1- 9 Figure 1- 3 Interface Timing 1 -10 Figure 1- 4 Interface Connector Chapter 2: Technical Reference 2- 1 Figure 2- 1 Printer Outline 2- 3 Figure 2- 2 Data Flow (image) 2- 4 Figure 2- 3 Character Printing 2- 5 Figure 2- 4 Printer Circuit Brock Diagram 2- 7 Figure 2- 5 720 dpi Printing/Smoothing Feature 2 -13 Figure 2- 6 Nibble Mode Facsimile to Host Data Transfer Chapter
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Part 1 Facsimile
Chapter 1 General Description
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 1. FEATURES 1.1 Overview This product is a G3 transreceiving facsimile based on the ITU-T recommendation. It can be used in telephone networks. *: This mark indicates new function. Excellent print quality The high-performance print head offers 360 × 360 dot per inch (dpi) resolution for text and graphics.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 2. SPECIFICATIONS 2.1 General Specification Type Body colour Power source Power consumption Usage environment. Operating noise Dimensions (W ✕ D ✕ H) Weight Desktop Art gray 98 ~ 132V AC, 48 ~ 62 Hz, standby 10 W / Max. 47 W (when 100% black copy) 50.0°F ~ 90.5°F (10°C ~ 32.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Minimum transmission time Transmission output level Receive input level Modem IC 10 msec (MH,MR), 0 msec (MMR) from 0 to -15 dBm from -3 to -43 dBm R144EFXL 2.3 Scanner Specification Sheets Max. 20 sheets (A4/Letter) Max. 10 sheets (Legal) Effective scanning width Letter/Legal 8.42" (214 mm) A4 8.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description MultiPASS C3500 Operation Mode Line density Motor step interval 150 dpi/step Scanning speed 8 dot/mm × 3.85 line/mm 7.5* msec/line (203.2 dpi × 97.79 dpi) Fine 8 dot/mm × 7.7 line/mm 300 dpi/step 7.5* msec/line (203.2 dpi × 195.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Scanning range Sheet dimensions (W × L) Maximum Minimum Thickness multiple pages: 8.50" × 39.3" (216 mm × 1000 mm) 3.15" × 1.77" (80 mm × 45 mm) 0.002" ~ 0.005" (0.06 mm ~ 0.13 mm) 40~90 g/m2 0.002" ~ 0.017" (0.06 mm ~ 0.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Printing range Paper dimensions (W × L) Letter Legal A4 8.50" × 10.98" (216 mm × 279 mm) 8.50" × 14.02" (216 mm × 356 mm) 8.27" × 11.69" (210 mm × 297 mm) Paper leading edge ➂ ➀ ➃ PRINTING DROP OUT RANGE ➄ PRINTING RANGE ➁ ➅ Paper trailing edge Figure 1-2 Printing Range Item ➀ Effective printing width A4 8.00"±0.12" (203.2±3.0" mm) ➁ Effective printing length 11.20" (287±3 mm) ➂ Left margin 0.13"±0.06" (3.4±1.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 2.5 Copy Specification Color copy Multiple copy Copy mode Yes (MultiPASS C5500 only) 99 copies (Black & white mode only) Black & white B&W TEXT, B&W PHOTO Color COLOR FINE, COLOR DRAFT, COLOR SNAPSHOT (MultiPASS C5500 only) Copy resolution Black & white 360 dpi × 360 dpi (direct copy) 8 dot/mm × 7.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 2.6 Function Dialling Manual dialling Auto dialing Group dial Redial Transmission Broadcast transmission Numeric button Max. 120 digits One-touch:6, Coded speed:50, Numeric button:1 Max.55 locations Numeric button redial function (Max. 120 digits) Max.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Others Closed network Direct mail prevention Reception printing in reverse order Memory box Memory backup Backup contents None None None None Dial registration data, User data, Service data, Time 256 kbit SRAM for control Lithium battery 3.0V DC/600 mAh Approx.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Transmitting terminal identification Time Management data Precision Display Completion stamp Program key Telephone exchange function Speaker phone Demo print function HELP function Yes Year/month/date/day/hour/minute (24 hour display) ±90 sec per month 1 row × 16 digits None None None None None None 1-11
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 3. OVERVIEW 3.1 External View Front View PAPER REST SENDING DOCUMENT SUPPORT PAPER GUIDE AUTOMATIC DOCUMENT FEEDER (ADF) SHEET FEEDER PRINTER COVER DOCUMENT GUIDES OPERATION PANEL DOCUMENT SUPPORT FOR SCANNED DOCUMENTS OUTPUT TRAY OUTPUT TRAY EXTENSION PAPER OUTPUT GUIDES Figure 1-3 External View (1) For the switches used for servicing, refer to Chapter 3: 5.1 Hardware Switches on Page 3-31.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Rear View TELEPHONE EXTENSION PHONE JACK LINE JACK POWER CONNECTOR MANUAL FEEDER BI-DIRECTIONAL PARALLEL PORT Inside the Printer Cover PAPER THICKNESS LEVER CARTRIDGE HOLDER Figure 1-4 External View (2) 1-13
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 3.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description One-Touch Speed Dial/Special Function buttons Use these buttons for one-touch speed dialing, entering user information, printing documents stored in memory, and cleaning the print head. For more information on the special function buttons. Numeric buttons Use these buttons to type numbers and names when entering information, and to dial fax/telephone numbers that are not registered for automatic dialing.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Special Function Buttons FUNCTION 1 4 CARTRIDGE RESUME 2 5 3 PRINTER RESET 6 ❏ FUNCTION button Use this button to enter user information, to run the MultiPASS C3500/C5500’s self-cleaning process, check the nozzles, or to print faxes stored in the MultiPASS C3500/C5500’s memory.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Entering a Name When entering a name (such as “Unit Name”), each numeric button has a number and a group of uppercase and lowercase letters assigned to it. The chart below shows which number to press for each character. Button Characters 1 1 2 ABCabc2 3 DEFdef3 4 GHIghi4 5 JKLjkl5 6 MNOmno6 7 PQRSpqrs7 8 TUVtuv8 9 WXYZwxyz9 0 0 # -.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 3.3 Consumables 3.3.1 BJ cartridge and ink cartridge and BJ cartridge container Choosing the Best Cartridge Canon offers several BJ print cartridges and ink tanks for use in the MultiPASS C3500/C5500. (BJ print cartridges contain the BJ print head and ink, while BJ ink tanks contain only ink.) Use the following descriptions to decide which type of cartridge best suits your particular needs.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description BC-22e Photo Color BJ Cartridge Includes the print head and color ink in a single unit. Use this cartridge for printing photo-realistic color images. BC-29F Fluorescent BJ Cartridge Includes the print head and colour ink in a single unit. Use this cartridge for printing bright, attractive fluorescent colors. For optimum print quality, use High Resolution Paper HR-101.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 3.3.2 Print media Plain Media Plain paper The MultiPASS C3500/C5500 produces letter-quality print on most plain bond paper, including cotton bond and photocopy paper. It can use A4, letter, or legal sizes. The paper must be less than 0.008 inch (0.2 mm) thick, and have a weight of 17–24 lbs (64–90 g/m2). You can also use paper weighing 24–28 lbs (90–105 g/m2) by manually feeding sheets, one at a time.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Canon Glossy Photo Paper GP-201 Canon Glossy Photo Paper GP-201 is a high gloss, thicker paper that produces the look and feel of a photograph. Use this paper with the BC22e Photo BJ Cartridge to produce photo-realistic prints from your printer. (Select Glossy Paper in the printer driver when you have this paper loaded.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 4.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5. SAFETY & PRECAUTIONS 5.1 Personnel Hazards Electrical Shock and High-Temperature Parts Fire hazards parts PCNT board (~173.1˚F) Page 1-25 Litium battery Page 1-26 Telephone line Page 1-25 Power supply unit (~185˚F) Page 1-25 SCNT board Page 1-25 BJ cartridge (~212˚F) (Alminium plate) PAGE 1-25 Carriage motor (~145.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Moving parts ☞ Page1-26 Pickup roller Separation roller Document feed motor Lifting plate Document eject roller Document feed roller Paper feed motor Carriage motor Paper eject roller Transmission roller Carriage belt Paper feed roller Preventing ink stains ☞ Page1-26 Purge unit Ink absorber Figure 1-15 Personal Hazards (2) 1-24
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.1.1 Electrical shock Electrical shock hazard • To prevent electrical shock, be sure to disconnect the power cord and modular jack before disassembly. • Remove grounding wrist straps before servicing this unit while the FAX’s power is on. Otherwise, electrical shock may occur. NOTE Power supply unit When power is supplied to this unit, 120 VAC will be supplied to the primary side.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.1.3 Fire hazards Do not dispose in fire. Do not dispose of lithium batteries in fire. Doing so may rupture the battery and expose flammable materials. Follow applicable local regulations when disposing of the SCNT board assembly’s lithium battery. Fire hazard When using IPA or other solvents during servicing, heat or sparks from internal electronic circuits can ignite the solvent.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.2 General Cautions 5.2.1 Unit cautions Safety Instructions Read these safety instructions thoroughly before using your MultiPASS C3500/C5500, and keep them handy in case you need to refer to them later. Except as specifically described in this manual, do not attempt to service the MultiPASS C3500/C5500 yourself.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description ❏ Do not allow anything to rest on the power cord or place the MultiPASS C3500/C5500 where the cord will be walked on. Make sure the cord is not knotted or kinked. ❏ Do not insert objects of any kind into the slots or openings on the MultiPASS C3500/C5500’s cabinet, as they could touch dangerous voltage points or short out parts, and result in fire or electric shock.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description ❏ Unplug the MultiPASS C3500/C5500 and contact your local authorized Canon dealer or service center in any of these situations: • If the power cord or plug is damaged or frayed. • If liquid spills into the unit, or if it is otherwise exposed to rain or liquids. • If you notice smoke or unusual noises or odors coming from it. • If the MultiPASS C3500/C5500 does not operate normally when you follow the operating instructions.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Choosing a Location for Your MultiPASS C3500/C5500 Before unpacking your MultiPASS C3500/C5500, follow these guidelines to choose the best location for it. Please review the information provided in “Safety Instructions”, to make sure you are installing your MultiPASS C3500/C5500 for safe use. ❏ ❏ Put the MultiPASS C3500/C5500 in a cool, dry, clean, well ventilated place: • Make sure the area is free from dust.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Powering Up Follow these guidelines when connecting your MultiPASS C3500/C5500 to a power source: ❏ The MultiPASS C3500/C5500 is intended for use in the U.S. and Canada only and requires 120 V AC. Do not use it outside the U.S. or Canada. ❏ Plug the MultiPASS C3500/C5500 only into a 120-volt AC, 60-Hz, three-prong grounded outlet. ❏ Use only the power cord that came with the unit.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.2.2 BJ cartridge cautions a) General cautions Selecting and Installing a BJ Cartridge Canon offers a number of Bubble Jet (BJ) cartridges to meet a wide range of printing requirements. (The MultiPASS C3500/C5500 comes with one BC-21e Color BJ cartridge.) This section describes how to select the best BJ cartridge for your needs, as well as how to install and maintain the cartridge.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Hold the BJ cartridge by its sides only. Do not touch the print head, the sharp edges around the print head, the silver plate on the bottom of the cartridge, or the silver metal or circuit area on its side.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Maintaining BJ Cartridges One of the most important elements in maintaining your MultiPASS C3500/C5500’s excellent print quality is to clean the BJ cartridge’s print head regularly, and to replace the BJ ink cartridges and tanks promptly when needed. Cleaning and Testing the BJ Cartridge Print Head The print head in the BJ print cartridge contains nozzles through which ink is propelled onto the paper.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5. Check whether cleaning corrected the problem by printing or copying a document. 6. If necessary, repeat this procedure up to four more times (giving five cleanings in all). If the problem persists after this, install a new BJ cartridge. When to Replace the BJ Cartridge How frequently you need to replace your MultiPASS C3500/C5500’s BJ cartridge or one of its ink tanks depends on how you use your MultiPASS C3500/C5500.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description In addition: START/COPY ❏ If you are using the BC-21e Color BJ cartridge and your output is blank, one of the ink tanks is probably empty and needs to be replaced. Print the NOZZLE CHECK test pattern to check whether the BJ cartridge needs replacing or not. ❏ If the message CHANGE CARTRIDGE appears in the LCD display, the BJ cartridge may have run out of ink.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Storing BJ Cartridges Once a BJ cartridge is unwrapped, its print head must be kept from drying out, or it can clog and fail to work properly. A cartridge installed in the MultiPASS C3500/C5500 is protected from drying out by automatically moving to the home position at the right side of the unit and capping itself.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description b) Unpacking the BJ cartridge Do not open the BJ cartridge packaging unless you are ready to install the new BJ cartridge. Before installing the BJ cartridge, gently remove the orange head cap and the orange protective tape from the nozzles.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description c) Protecting the ink nozzles Do not touch or wipe the ink nozzles with tissue paper, etc. Doing so can clog the nozzles. If the head cap and protective tape have been removed and the BJ cartridge is not to be installed immediately, store the cartridge properly to prevent the nozzles from drying out and clogging. Do not disassemble the BJ cartridge. Also, the BJ cartridge contains electronic circuitry. Do not wash it with water.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.2.3 Ink cartridge cautions a) General cautions Refer to a) General cautions on Page 1-27. b) Unpacking the ink cartridge Do not open the ink cartridge packaging unless you are ready to install the new ink cartridge. Before installing it in the BJ cartridge, remove the protective cap from the ink inlet.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description c) Preventing ink clogging Do not touch the ink cartridge’s ink outlets. Doing so may introduce foreign matter into the printing head’s joint pipes, causing poor ink suction. After removing the cap from the ink cartridge, immediately install the ink cartridge in the printing head to prevent the ink at the nozzles from drying out and clogging. Do not remove the ink cartridge except when it is to be replaced.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.3 Servicing Cautions 5.3.1 Damage from static charge This unit contains contact sensors and printed circuit boards equipped with ROM, RAM, custom chips, etc. These electronic components are susceptible to damage caused by static charge. When disassembling this unit, take care to prevent static charge. Static electricity Static charge can damage electronic components or alter their electrical characteristics.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.3.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description a) General precautions Head gap The head gap is the distance between the BJ head and the platen. It has been factoryadjusted. If the carriage guide frame fastened to the printer frame is repositioned, the head gap must be adjusted. This may affect the printing quality. If the printing quality has degraded due to a change in the head gap, see Chapter 3: 3.3 Head Gap Adjustment on Page 3-10 to adjust the head gap.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.3.4 Paper feed section a) General precautions Setting the paper size For fax operations, the user sets the paper size with the MultiPASS Desktop Manager for Windows. The unit cannot detect the paper size automatically. Therefore, if the paper size is altered during servicing, be sure to set it back to the user’s paper size setting. If the paper size setting does not match the size of the paper installed.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description c) Replacing the PCNT board The PCNT board stores the absorption amount of waste ink absorber and vertical alignment data. Therefore, when replacing the PCNT board, print out the absorption amount data and then enter this data into the new PCNT board, and then adjust vertical alignment.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.4 Data-related precautions The memory IC on the circuit board stores the user’s registration data and values for various counters, etc., required for servicing. Although this data is normally retained in memory, it can be deleted by mistake. When handling this data during servicing, note the following precautions.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.4.1 Data in the image storage memory (DRAM) DRAM stores image data which was read other than by a direct transmission. It also acts as a buffer memory to store the image data received. If power is turned off, the memory clear list is printed automatically the next time the power is turned on. The user is thereby notified of the images that were erased from memory.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.4.2 Data in the control processing memory (SRAM) SRAM is backed up by a lithium battery. It can retain the stored data for 5 years after the power is turned off.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.4.3 Data in the EEPROM The EEPROM stores the absorption amounts of the waste ink absorber and vertical alignment data. The non-volatile EEPROM does not require any electrical power to retain the data it contains. Calculation of the total waste ink amount of the waste ink absorber starts immediately after the printer is used.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description Waste Ink absorber Figure 1-23 Waste Ink Absorber 1-51
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.4.4 Replacing ROM Observe the following precautions when replacing the ROM on the SCNT board/PCNT board, for example, when replacing a defective ROM or when upgrading the software. a) Precaution Print out all battery backed up data. Reception image data in image memory are erased when power is turned off. For details on battery backed up data, see Chapter 1: 5.5.1 Data battery backup function on Page 1-56.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description c) Post- replacement precautions (1) When ROM replacement is performed to replace a faulty ROM, service work is completed after reassembling the fax and turning the power ON. (2) After ROM replacement is performed to upgrade the ROM version and software switches such as service data and user data settings must be changed, one of the following operations must be performed.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.4.5 SCNT board replacement precautions Before replacing the SCNT board, print out all of the stored data. The reports which output the data that must be entered into the new SCNT board is listed below. User report One-touch speed dialing list Coded speed dialing list Group dialing list User data list Send/Receive Activity report Service report System data list System dump list To printout these reports, see Chapter 3: 7.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.4.6 Data initialization through service operation All the data can be initialized with the service data #8 clear operation. For details on the initialization procedure and the data that is erased, see Chapter 3: 5.2 Service Data Setting on Page 3-31. REFERENCE NOTE “All clear” when nothing works. On a rare occasion, the display may go blank and all the buttons may stop working.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.5 Protective Mechanism 5.5.1 Data battery backup function If there is a power outage or if the power is turned off, the data stored in the control memory is retained since the lithium battery function as a data battery backup. For details on the backed up data, see Chapter 1: 5.4 Data related precautions on Page 1-47. REFERENCE 5.5.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.5.3 Heat protection mechanism The BJ cartridge head’s aluminum panel becomes hot during printing. It also gets hot if printing continues even after the ink in the cartridge has been depleted. The aluminum panel’s temperature is detected by the BJ cartridge’s head temperature sensor.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 5.5.5 Lightning protection The fax unit’s electrical components are protected from abnormal voltage caused by lightning.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 1: General Description 6. QUALIFICATION REQUIRED FOR INSTALLATION WORK The qualifications for installation must satisfy local laws and regulations.
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Chapter 2 Technical Reference
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 1. COMPONENT LAYOUT The mechanism is composed of the Document Feed Section, which separates pages from a stack of documents and feeds them in one at a time to the Scanning section; the Paper Supply Section, which supplies separated paper or special paper to the Printer Section, and ejects them to the paper tray after printing; and the Printer Section, which performs cleaning of the BJ head, and printing to paper.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference The electrical section is composed of the following: the SCNT board, which performs system control; the NCU board, which is the interface with the telephone circuit; PCNT board; which performs BJ printer control; the power supply unit; and the OPCNT board, which detects key operations and displays status information. There are also 6 sensors to detect system status. Paper edge sensor: Detects the state of paper feeding and delivery.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 2. SCANNER MECHANISM The scanner section scans documents that are to be sent or copied.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference Names and functions of parts 1. Paper Guide When properly adjusted to the width of the documents, the guide will hold the documents in the horizontal direction to prevent them from skewing when fed. 2. Document Feed Motor This motor drives all the rollers in the scanner section. 3.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE Initializing the upper document feed roller When the separation roller starts to rotate, the position of the upper document feed roller is simultaneously initialized to raise the document stopper Initialization is carried out when the power is turned ON, when documents are inserted and when documents are ejected.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 3. PAPER SUPPLY MECHANISM The paper feed mechanism in this model is taken from the BJC-4400 BJ printer. This printer has no paper selection lever on automatic sheet feeder. If paper meets specifications, it can be fed without selecting operation the paper type. Also, this printer's paper feed mechanism can supply paper in two ways, automatically from the cut sheet feeder and manually from the manual feeding slot.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference Names and functions of parts: 1. Paper guide The paper guide which slide manually is fixed align with the left side of the paper, to prevent skew. 2. Lifting Plate This plate moves upwards by the force of the springs and the release cam mechanism, lifting the paper stack until it touches the Pickup Roller. After separation, it moves back down to its original position. 3. Pickup roller ➔ See Page 2-8.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE Paper feed motor drive switching Power from the paper feed motor is switched for separation and feed of the paper, and nozzle cleaning mechanisms by the direction of paper feed motor rotation, the slide lock pin on the purge unit and swing gear. When the carriage moves in front of the purge unit, the carriage pushes the control pin, and releases the swing gear driven by the paper feed motor.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE Paper Separation Mechanism (Automatic feed/Manual feed) This model has no paper selection lever on the automatic sheet feeder. If the paper meets specifications, it can be fed without selecting operation the paper type. The paper is loaded in the auto sheet feeder such that a corner of it is caught by the paper separator. When printing starts, the pick-up roller starts to rotate through the drive of the paper feed motor.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE Paper feed error detection There are three types of paper feed error which may occur: a) No paper error Occurs when the Paper Edge Sensor does not detect the paper’s leading edge the start of the paper picked up operation is executed, it is executed again. If the paper is still not sensed , it is assessed as a No paper error.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 4. PRINTER SECTION The printer section mechanism in this model is taken from the BJC-4400 BJ printer. Major changes are as follows. • Cartridge installation is not performed from the front, but from above. • The spur attachment location has been changed. • An ink detection sensor has been added.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference Names and functions of parts 1. Home Position Sensor (HPS) ➔ See Page 2-13. This sensor detects the home position edge and carriage position. Also, at the capping position, the on/off of purge sensor flag during the pump operation is detected. 2. Carriage Motor This is a stepping/pulse type motor, which is controlled with pulse width modulation. It moves the carriage by belt drive. 3. BJ Cartridge ➔ See Page 2-18. 4.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference For details on BJ cartridge holding, carriage drive and pump operation state detection, see the FACSIMILE BASIC•INTER SUPPLEMENT 2 (supplied separately).
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE BJ head protection In order to always maintain good print quality, this model performs cleaning of the BJ head at appropriate times. There are three types of cleaning operations: pump suction, wiping, and maintenance jet. Also, the print head is capped after printing, to preserve the head. • Cleaning operation (pump suction) Cleaning operation is performed using the cap and pump of the purge unit.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE Print Shift Correction Print gaps can occur when doing bidirectional printing, due to changes in the weight of the BJ cartridge and mechanical errors. This gap is corrected by adjusting the carriage drive motor load and the carriage position, which is determined logically from the number of stepping pulses. Gap detection is performed before the start of printing, during the home position detection operation.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE Ink empty detection Ink empty detection during fax operation is performed by firing black ink between the light source and receptor of the ink sensor, located on the left side of the printer. This function does not work with the BC-22e, only with BC-21e or BC-20. When ink passes between the source and the receptor, as shown in Figure 210, the sensor output will be a pulse waveform.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference NOTE Waste Ink Absorbers This model has a single ink absorber which absorbs waste ink as follows. • Suction waste ink Waste ink sucked from the cap • Maintenance jet waste ink Waste ink from the test firing used to adjust the nozzle condition • Ink detection waste ink Waste ink fired to detect the presence of remaining ink during fax receipt The amount of ink absorbed is counted as a total of all of these.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 5. BJ CARTRIDGE This model accepts three types of BJ cartridges, the BC-20, BC-21e and BC-22e. 5.1 Structure a) BC-20 Black BJ cartridge structure The black BJ cartridge contains a 360 dpi × 128 nozzle bubble jet print head unit, ondemand thermal ink jet type, containing 44 ml of ink.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference Black BJ Cartridge Color BJ Cartridge Nozzle 1 Nozzle 1 Yellow Nozzles 1 to 24 Magenta Nozzles 25 to 48 Cyan Nozzles 49 to 72 Black Nozzles 73 to 136 Nozzle 136 Nozzle 128 Photo BJ Cartridge Figure 2-11 Nozzle Arrangement Air Intake Plate Cartridge Cover Ink Sponge Ink Filter Label Cartridge Body Aluminum Plate Joint Pipe Signal Connection Point 128 Bubble Jet Nozzles Faceplate Bubble Jet Head Unit Figure 2-12 Black BJ Car
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference Air Intake Plate Cartridge Cover Ink Sponges Ink Suppliers Rubber Sheet Ink Filter Cartridge Body Label Air Intake Plate Label Cartridge Cover Ink Passage Section 136 Bubble Jet Nozzles Faceplate Ink Sponge Holder Ink Suppliers Aluminum Plate Label Signal Connection Point Bubble Jet Head Unit Figure 2-13 Color BJ Cartridge Structure Air Intake Plate Ink Sponges Ink Filter Ink Sponge Aluminum Plate 136 Bubble Jet Nozzles F
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 5.2 BJ Head Driver Block Diagram • 128/136 bit shift resistor Stores the printing data (HDATA) transferred from the control board at HCLOCK’s timing. • 128/136 bit latch Latches the printing data (HDATA) converted by the 128/136 bit shift resistor. • Block enable decoder After the BENB (Block enable) 1, 2, and 3 code signals are input, the specified heat timing signal is output. The heat timing signal is divided into eighth.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference HTO HVH HTI RANK VHG W-HT Temperature Control Heater x 2 Rank Resistor Sub-heater x 2 H ENB <0> <1> Odd ENB Even ENB Heater 1 1 2 1 2 <0> B ENB <1> <2> 3 4 Block Enable Decoder 8 16 128bit Shift Resistor 128bit Latch 1 Delay 17 16 128 HDATA 128bit Tr.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 5.3 Printing Signal a) Black BJ cartridge drive control The black BJ cartridge driving control is executed by dividing the head’s 128 nozzles into 8 blocks (16 nozzles each). These blocks are further divided into odd and even blocks (8 nozzles each). The odd blocks eject ink simultaneously, and the even blocks do so as well.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference c) Color BJ Cartridge (Multi Drop) Drive Control The multi drop type color BJ cartridge’s printhead has 136 nozzles and each nozzle has two heaters located one infront of the other. The printing operation using this multi drop type color BJ cartridge is (dependent/influenced) by how these heaters are controlled. The sequence of ink ejection is as follows.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 6. ELECTRIC CIRCUIT 6.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 6.2 Circuit Board Components a) System control section The system controller is made up of the following components, and controls the entire fax system. a-1) MPU (Micro Processor Unit) (IC 201) The main functions of the NEC µPD70433GJ-16-3EB MPU are as follows.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference a-4) Main ROM (IC301) This 8 Mbit ROM contains the control programs (e.g. operation panel, scanner and communications section etc.) for this fax. a-5) SRAM (IC 302) This 256 Kbit SRAM is backed up by lithium battery. SRAM holds data registered for system control and communications management information. Also, SRAM stores contact sensor LED light-on time data.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference d) Printer control section (On the PCNT board) d-1) Printer controller (IC 4) The main functions of the printer controller are as follows: • Bi-centronics interface • EEP-ROM control • DRAM control • Buffer control • Print head control d-2) MPU (IC 1) • 16 bit CPU • 24 bit address bus • 16 bit data bus • Carriage motor/Paper feed motor control The stepping motor controller outputs the carriage motor's single- and two-phase exciter drive
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 6.3 Flow of Image Signals a) G3 transmission (1) With the LED as a light source, the image is scanned by the contact sensor, and analogue image data sent to the SCNT board. (2) The System controller IC (Internal UHQ unit) converts analogue image data from the contact sensor to digital image data. (3) The system controller IC converts processed image data from serial data to parallel data, and writes them to the DRAM.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference b) G3 Reception (1) Image signals received by L1, L2, pass through the hybrid circuit in the NCU, and are amplified. The modem demodulate these images, and writes them to the DRAM. (2) The MPU decodes the demodulate image data, checks errors, stores them in the DRAM, encodes the data and rewrites them into the DRAM.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference c) Color copy (MultiPASS C5500 only) (1) Using the LED as a light source, the image is scanned by the contact sensor, and RGB analogue image data is sent to the SCNT board. (2) The System controller IC (Internal UHQ unit) converts analogue image data from the contact sensor to RGB digital image data. (3) The system controller IC converts the RGB digital image data from serial data to parallel data, and writes them to the DRAM.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 7. COMMUNICATION SYSTEM OPERATIONS 7.1 FAX/TEL Switching This fax is set to automatically switch between fax and telephone, on the same telephone line. If the other party is a fax, the fax is received automatically, and if the other party is a telephone, the alarm in the main unit is rung to alert the user. 7.1.1 Settings (1) Press the FUNCTION button to select the Fax/Tel mode in RX MODE menu.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 7.2 Answering Machine Connection This connection is for effective use of an answering machine connected to the extension phone jack. If the other party is a telephone, the answering telephone records the message, and if the other party is a fax, the fax receives automatically. 7.2.1 Settings (1) Connect the answering machine to the extension telephone jack, and set the answering machine to “Answer”.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 8. NEW FUNCTION 8.1 Color Scanning Ability (MultiPASS C5500 only) 8.1.1 Contact sensor specifications Effective reading width 216 mm Effective number of picture elements (pixels) 2552 pixels Scanning rate When color scanning When color copying 30~150 dpi: 15 ms / line 151~300 dpi: 15.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 2: Technical Reference 8.1.2 Reading color documents When scanning a line of a color document, the LED’s are sequentially lit: first Red, then Green, then Blue. The corresponding image data of the line are then read and stored to memory. The Red, Green and Blue LED’s are mounted on the white LED board at the right side of the contact sensor.
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Chapter 3 Maintenance and Service
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 1. MAINTENANCE LIST 1.1 Consumables Level User Consumable When BJ cartridge When “REPLACE CARTRIDGE” is displayed or (BC-20/BC-21e/BC-22e) when ink has run out. INK cartridge (BCI-21 Color /BCI-21 Black) When using BC-21e, and either the “YMC color” or “Black” ink cartridge has run out. Service Technician None 1.2 Cleaning For the cleaning procedure, see 2. HOW TO CLEAN PARTS on page 3-4.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 1.3 Periodic Inspection None 1.4 Periodic Replacement Parts None 1.5 Adjustment Items The following adjustments must be made on this fax. For the adjustment procedure, see 3. ADJUSTMENT on page 3-6. Item CS LED lights-on duration adjustment Vertical Alignment adjustment Head gap When When the SCNT board, or the lithium battery, or the contact sensor are replaced.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 1.6 General Tools Tool Phillips screwdriver Flat bladed screwdriver Precision Phillips screwdriver Precision flat bladed screwdriver Tweezers Isopropyl alcohol (IPA) Pliers, needle nose Use Removing/inserting screws Removing/inserting screws Removing/inserting screws Removing plastic tabs Removing coil spring Cleaning the cleaning location Driving retaining ring 1.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 2. HOW TO CLEAN PARTS 2.1 Main Unit Outer Covers Wipe with a dry, soft cloth. 2.2 Separation Roller Open the operation panel, and wipe with a dry, soft cloth. 2.3 Document Feed/Eject Roller Open the operation panel, and wipe with a dry, soft cloth. 2.4 Separation Guide Open the operation panel, and wipe with a dry, soft cloth. 2.5 Scanning Glass (Contact Sensor) Open the operation panel, and wipe with a dry soft cloth. 2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service Separation guide White sheet Printer platen Separation roller Document feed roller Glass window(contact sensor) Document eject roller Figure 3-1 Cleaning Location 3-5
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 3. ADJUSTMENT 3.1 CS LED Lights-on Duration Adjustment a) Overview This adjustment is used to eliminate uneven scanning which can result from variations in light intensity between individual LED’s. Performing the adjustment will therefore have an effect on scanned and copied images. The adjustment value is registered in an SRAM IC which has lithium battery back-up and will not be lost even if power is turned off.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 3.2 Vertical Alignment Correction a) Overview Vertical alignment during bi-directional printing can be corrected by adjusting the print starting position. No tools are required for this adjustment. b) Printing the test pattern Follow the procedure below to print out the test pattern. FUNCTION START/COPY # A PATTERN PRINT START/COPY Printing the Test Pattern.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service ⇐Misalignment Direction : "LEFT" 2 dot 1 dot Misalignment Direction : "RIGHT"⇒ 1 dot 0 dot 2 dot Printout of 1st line Printout of 2nd line Printout of 3rd line ⇐ ⇒ ⇐ Center Figure 3-5 Correct Test Pattern d) Correction procedure The misaligned vertical lines in the middle, shown in Fig. 3-6, are described below. (1) Check the correction direction for the 2nd line, and check the dot count.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service FUNCTION # CHANGE VALUE CLR SHQ START/COPY START/COPY START/COPY For this example, enter 9 with the numeric keypad and select RT (RIGHT) with . LF0 START/COPY BJ ADJUST START/COPY CLR HQ For this example, enter 6 with the numeric keypad and select RT (RIGHT) with . CLR HS START/COPY SHQ For this example, enter 9 with the numeric keypad and select RT (RIGHT) with .
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 3.3 Head Gap Adjustment a) When adjustment is required If the carriage guide frame fastened to the printer frame is repositioned, the head gap must be adjusted. The screws are painted red to prevent them from being loosened. NOTE Only the head gap between the BJ cartridge’s head face and platen needs to be adjusted (to approximately 1.2 mm) to ensure optimum print quality.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service b) Required adjustment tools Tool Gap gauge (1.2 mm) Phillips screwdriver BJ cartridge (BC-20) Use For head gap measurement Removing/inserting screws For head gap measurement (During the adjustment, the head's nozzles will come into contact with the gap gauge. Therefore, do not use the customer's BJ cartridge. Also, since the BJ cartridge's weight will have some effect, always use a fresh BJ cartridge.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service c-2) Adjustment (1) Set the paper thickness lever to the right and place the gap gauge at position B. (2) Move the carriage to position B. (3) Set the paper thickness lever to the left. (4) Loosen screw A until the carriage guide frame moves forward under the carriage’s own weight with screw B as a pivot.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service (10) Loosen screw B until the carriage guide frame moves forward under the carriage’s own weight around screw A. (11) Lightly push the screw B end of the carriage guide frame once or twice and check that the carriage guide frame moves around screw A as shown by the arrows. If it does not return to its original position, screw A is too tight. And if it moves on the screw A end as well, screw A is too loose.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4. TROUBLESHOOTING 4.1 Troubleshooting Index For troubleshooting, use the troubleshooting index below to investigate the cause of the problem and refer to the specified page for countermeasures. Problem • General errors Page 3-26. • The unit does not power on. (Evaluation criteria: Look at the unit in question.) • The display looks abnormal. (Evaluation criteria: Check it with the operation panel test.) • The keys do not work.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4.2 Errors Shown on the Display 4.2.1 User error message Look for the applicable error message and execute the appropriate countermeasures. "BUSY/NO SIGNAL" (#005/#018) Cause: The receiving fax did not answer within 35 seconds. (T1 timer over) Solution: Contact the other party and have them check their fax.You can try to send the document manually. For an overseas call, add pauses to the registered number.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service "DATA ERROR" Cause: Solutions: The registration data in the SRAM was destroyed and a checksum error occurred due to a dead lithium battery or SRAM failure. (1) Press the START/COPY button, and turn the power off and on again. (2) Replace the lithium battery. (3) Replace the SCNT board. "DOC. TOO LONG" (#003) Cause: The document is longer than 39.4"(1m). Solution: Use a copy machine to make a reduced copy of the document.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service "CARTRIDGE JAMMED" Printing position correction failed Cause: Carriage movement prevented by one of the following. Damaged shaft. Parts deformed. (Carriage or guide frame) Insufficient grease. Countermeasure: Replace the shaft. Replace the deformed parts. Apply more grease. Cause: Bi-directional print displacement correction failed because the carriage motor is out of step, or some similar reason.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service "NO RX PAPER" (#012) Cause: The receiving fax machine declares no paper in DIS, or its memory is full. Solution: Contact the other party, and ask them to put paper in their machine, or to clear their fax machine's memory. "NO TEL #" (#022) Cause: The button you pressed has no number registered for One-Touch Speed Dialing, Coded Speed Dialing, or Group Dialing.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4.2.2 Error codes a) Service error code output When service data #1 SSSW SW01 bit 0 is set to “1”, then service error codes are printed on the activity management reports, reception result reports and error transmission reports, when communication ends in an error. Also, the following is displayed, when an error occurs. TX/RX No.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service • EPT (Echo Protect Tone) Change service data #1 SSSW SW03 bit 1. Bit 1:1 Transmit an echo protect tone. 0 Not transmit an echo protect tone. • Adjust NL equalizer. Set service data #2 MENU Parameter No.05 to “ON”. • Reduce the transmission start speed. Reduce the transmission speed by changing user data “SYSTEM SETTINGS” “TX START SPEED”. • Loosen the TCF judgment standard. Not available for this fax.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service c) ERROR CORD LIST for MultiPASS C5000 New error codes indicate "new" in this list. • User error code No.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service new No.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service No.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service d) New error codes and recovery methods Note, however, the following supplementary information, as the machine requires different actions than the existing models to correct: ##342 Cleaning absorption waste ink capacity full Solution: Unlike errors that trigger the “CHECK PRINTER” message, This error is programmed so that it cannot be cleared using the STOP button.
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Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4.3 Errors not Shown on the Display 4.3.1 General errors • The unit does not turn on. (Evaluation criteria: Look at the actual unit.) (1) Check the power cord connection. (2) Check the connection between the PCNT board (J4) and power supply unit. (3) Check the connection between the SCNT board (JPCNT1, JPCNT2) and PCNT board (J5, J6) (4) Check the power supply unit's fuse (F1). (5) Replace the power supply unit.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4.3.2 Printing problem • Faulty printing (Evaluation criteria: Test print is no good.) • The paper is not fed correctly. (Evaluation criteria: Look at the actual unit.) The Paper feed motor does not run. (1) Check the connection from the paper feed motor to the PCNT board (J3). (2) Check the paper feed motor's resistance. 6 Ω/1 phase is normal. (Fig. 3-13) (3) Replace the paper feed motor. (4) Replace the PCNT board.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service • Printing quality error (Evaluation criteria: Check the test print image's faults.) • Print is not clear (1) Paper has a correct side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side. • Blurred or smudged characters (1) If the printed characters are blurred or smudged, make sure you are using the recommended paper.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4.3.3 Scanning problem • Faulty scanning (Evaluation criteria: Test print is good, but the copied image is no good.) • The document is not fed. The document feed motor does not run. (Evaluation criteria: Check it visually.) (1) Check the connection from the document feed motor to the PCNT board (J8). (2) Check the document feed motor's resistance. 37 Ω/1 phase is normal. (Fig. 3-13) (3) Replace the document feed motor.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service • The reading image is abnormal. (Evaluation criteria: Check the copy image's faults.) Nothing is printed. (1) Check the connection between the contact sensor and SCNT board (JCS3/JCS4). (2) Clean the white sheet. (2) Replace the contact sensor assembly. (3) Replace the SCNT board. The image has vertical stripes. (1) Clean the contact sensor's reading glass. (2) Clean the white sheet.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 5. SERVICE SWITCHES 5.1 Hardware Switches There is no service hardware switch on the Circuit board. 5.2 Service Data Setting Service data can be checked and changed with items on display menus. The default values of the SSSW/parameters available in this fax machine are shown in this Chapter, 5.2.3 Service data setting in this manual.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service #8 CLEAR (data initialization mode) Various data are initialized by selecting one of these setting items. There is a setting item for checking/inputting the total number of pages printed and total number of pages scanned by this fax. #9 ROM (ROM management) ROM data such as the version number and checksum are displayed. #10 REPORT (Service report output function) Service report output function. 5.2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 5.2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service #2 MENU (Menu switch settings) 01: 02: 03: 04: 05: Not used Not used Not used Not used NL equalizer setting ON OFF 06: DIAL SERVICEMAN OFF Line monitor setting 07: 08: 09: 10 (0~15) Transmission level setting Not used Not used 10: 50 Hz 25 Hz 17 Hz Frequency of pseudo ring signal 11 : Items 11 to 20: Not used 20: Figures in boldface indicate the default setting. Figure 3-17 Service Data (page 2) No.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service #3 NUMERIC Param.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service NOTE #3 NUMERIC PARAM. (Numeric parameter settings) The relationship between the settings and the detection levels is as follows: Parameter 23 0: -29 dBm 1: -33 dBm 2: -35 dBm 3: -38 dBm 4: -41 dBm 5: -44 dBm 6: -46 dBm 7: -47 dBm 8: -50 dBm 9: -50 dBm Parameter 24 0: Not used 1: Not used 5: -8 dBm 6: -9 dBm 10: -13 dBm 11: -14 dBm 15: -18 dBm 16: -19 dBm 20: -23 dBm Parameter 26 0: -30 dBm 5: -46 dBm 1:-34.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service #4 NCU (NCU settings) #5 TYPE (Type setting) TONE/PULSE DIAL TONE 2nd DIAL TONE BUSY TONE 0 BUSY TONE 1 REORDER TONE MULTI AUTO RX CNG DETECT SPECIAL RKEY PBX DIAL TONE PBX BUSY TONE STANDARD CANADA #6 GENESIS (UHQ) (Genesis function settings) Bit SW SLICE GAMMA Figure 3-19 Service Data (page 4) #4 NCU (NCU settings) The values of these items are all set to match a specific nation’s communications standards by the #5 TYPE settin
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service #7 PRINTER 1. SSSW (Printer function settings) Bit SW01 SW02 SW03 SW04 SW05 7 – – – – – 6 – – – – – SW06 – – SW07~10: SW11 – – SW12 – – SW13~20: SW20 2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service TEL USER SW #8 CLEAR (Data initialization mode settings) SERVICE SW NCU SERVICE DATA REPORT COUNTER ALL #9 ROM (ROM management) #10 REPORT Dialling data initialization User data and service data #1 to #3 initialization User data and service data #1 to #3 and #6 to #7 initialization #4 NCU setting data initialization Data on system dump list initialization Data on activity report initialization Total number of pages printed/scanne
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 5.2.4 Explanation of service data Bi t7 Bi t6 Bi t5 Bi t4 Bi t3 Bi t2 Bi t1 Bi t0 a) SSSW (Service Soft Switch settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which numbers are assigned to which bits. Each bit has a value of either 0 or 1. SW01 0 0 0 0 0 0 0 0 Figure 3-22 Bit Switch Display See the chart in the service data shown in this Chapter, 5.2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 5.2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service #7 PRINTER (printer function settings) 1. SSSW SW12 (Switch 12: Report frame setting) Bit Function 0 Report frame lines 1 Report frame line types 2 Not used 3 Not used 4 Not used 5 Not used 6 Not used 7 Not used 1 OFF Dashed line 0 ON Solid line [Bit 0] Select whether to draw a frame for printing a report or list. [Bit 1] If a frame is drawn for printing a report or list, either a solid line or a dashed line can be selected. 2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6. TEST FUNCTIONS 6.1 User Test Print Functions User enabled Test print functions are as follow. 6.1.1 Nozzle check Execute cleaning if this test printing shows each nozzle condition such as no ejection, unclear or unstable etc. If the printing does not improve even after the cartridge is cleaned five times, replace the BJ cartridge or the ink cartridge. Press the FUNCTION button then select “NOZZLE CHECK”.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6.2 Service Test Functions The fax functions for testing individual operations, such as below. See Page 3-39 for details of entering the test mode. To leave the test mode, press the FUNCTION button, and then > button. 6.2.1 Test mode overview Test mode can be executed by following the menu items from the display. a) DRAM tests Writes data to DRAM image storage areas and reads that data to check operations.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6.2.2 Test mode flowchart TEST MODE ‘ * ’ indicates that these items are not used in the field.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6.2.3 D-RAM tests Pressing the 1 button from the test mode menu selects the D-RAM tests. D-RAM Test 1 writes data to the entire D-RAM region and reads it out to check that operations are correct. D-RAM Test 2 just reads data at high speed. Operating 768K: D-RAM total memory capacity (bytes) 1:D-RAM 768K ✽✽✽. . . . .✽✽✽ ✽ : Indicates an address for which write testing is complete. .
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6.2.5 PRINT test Pressing the 3 button from the test mode menu selects the print test. This test prints various patterns. For servicing, use the 3-7: CHECKERS pattern (press the 7 button from the print test menu). The other patterns are not to be used since they are for development and factory personnel. End this test by pressing the STOP button.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service Figure 3-28 Print Pattern Sample 3-48
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6.2.6 Modem and NCU tests These tests test modem and NCU transmission and reception. The modem tests check whether signals are sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds from a normal modem. Also, you check on the display whether or not the modem correctly detected received tone signals and DTMF signals. End this test by pressing the STOP button.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service b) G3 signal transmission test The G3 signal transmission test menu is selected by pressing the 4 button from the MODEM NCU test menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The frequency can be changed with the numeric buttons.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service c) CNG and DTMF signal reception tests The CNG and DTMF signal reception test is selected by pressing the 6 button from the MODEM NCU test menu. In these tests, you can check whether the CNG signals and DTMF signals received from the modular jack are detected by the modem. 4-6: TONE RX alternately displayed 0 OFF NO ENERGY The CNG is not detected. 0 OFF 9 The received DTMF "9" is displayed. The CNG is detected.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6.2.7 Faculty tests The faculty tests are selected by pressing the 6 button from the test mode menu. These tests test the following faculties of this fax. Test type Sensor tests Operation panel test Line signal reception test Overview Test whether the sensors are operating correctly. Tests whether the button switches on the control panel are operating correctly.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6-3 : SENSOR Pressing the 1 key.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service b) Operation panel tests The operation panel test is selected by pressing the 7 button from the faculty test menu. In this test, check that the display, LED lamps, and buttons on the control panel are operating correctly. b-1) Display test Pressing the START/COPY button from the control panel menu, “H” is displayed 16 characters by 1 line on the display.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6-7:OPERATION PANEL Press START/COPY button. H pattern displayed HHHHHHHHHHHHHHHH Press START/COPY button. All LCD dots displayed Press START/COPY button. All LED lamps light up. LED TEST Press START/COPY button. 123456789 When a button is pressed, the corresponding character goes out. 0 When the entire display has gone out When a one-touch speed dialing key is pressed, the corresponding letter goes out.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service c) Line signal reception test The line detect test menu is selected by pressing the 9 button from the faculty test menu. This test checks the operation of the NCU signal sensor and frequency counter. In Menu 1, the CI, status can be detected and in Menu 2 the frequency can be detected at changing detection levels. In this way, you can check if the NCU board is correctly detecting signals.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 7. SERVICE REPORT 7.1 Report Output Function 7.1.1 User report output functions The fax can output user reports manually by SPECIAL MODE, or automatically, according to user data settings.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service c) Reports output automatically Memory clear list The fax automatically outputs a memory clear list when the power is turned on after a power cut.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 7.1.2 Service report output functions The fax outputs service data setting status, past communications history reports. a) List of service reports The fax outputs the service reports shown below. Report type 1. System data list 2. System dump list Operations In the service mode, select the #10 REPORT and the desired numeric button 0 to 2. Pressing buttons 1 to 2 outputs the respective service reports on the left.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service a-1) System data list This list shows service data #1~#5, #7, #9 setting statuses.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service Figure 3-34 System Data List (page 5 ~ page 6) “START DATE” records the date when the fax performs its first transmission, after shipment from the factory.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service a-2) System dump list Figure 3-35 System Dump List (1/2) 3-62
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service CLEAR DATE RX/TX DOC/MEM A4/B4/A3/A5 14400 bps~2400 bps STD/FINE MH/MR/MMR G3/MF2/ECM PRINT/READ : Date on which data was initialized with service data #8 CLEAR, ALL : Total number of pages received/transmissions : Total number of pages directly/memory transmitted : Total number of pages transmitted and received for each document size : Total number of pages transmitted and received for each modem speed : Total number of pages transm
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service Figure 3-36 System Dump List (2/2) ##nnn START TIME OTHER PARTY MAKER CODE MACHINE CODE RX/TX : Service error code : Communication start date and time (on 24 hour clock) : Telephone number sent from other party : Maker code (For details, see Chapter 4: 4.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service a-3) Service activity report (sending/receiving) Figure 3-37 Service Error Tx Report TX/RX NO CONNECTION TEL (OTHER PARTY) CONNECTION ID START TIME USAGE TIME PAGES RESULT MAKER CODE MACHINE CODE RX/TX : Indicates four digits of the transaction number : Number sent from the other party or number dialled (lower 20 digits) : ID sent from the other party, if the other party is a Canon fax : Communication start date and time (on 24-ho
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service Figure 3-38 Service Error Activity Report (receiving) TX/RX NO CONNECTION TEL (OTHER PARTY) CONNECTION ID START TIME USAGE TIME PAGES RESULT MAKER CODE MACHINE CODE RX/TX : Indicates four digits of the transaction number : Number sent from the other party or number dialled (lower 20 digits) : ID sent from the other party, if the other party is a Canon fax : Communication start time (on 24-hour display) : Communication time (in minu
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 8. WIRING DIAGRAM Refer to "CIRCUIT DIAGRAM" (supplied separately) for details of the connector signals. 8.2 Connector Name and Signal Descriptions on following page, contains a brief description of the input/output signals. Refer to this description when carrying out troubleshooting. 8.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 8.2 Connector Name and Signal Descriptions SCNT board Connector name Connected to Description JOPCNT1 Operation panel unit Connects to Operation panel unit. Performs keyinput data exchange and LCD data exchange. This also includes document sensor and document edge sensor signals. JCNTR1 Host (PC) Centronics connector for parallel connection to host. JCS3*/JCS4** Contact sensor Connects between scanning section and contact sensor.
Chapter 4 Appendix
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 1. INSTALLATION REFERENCE This machine has been designed for user installation. Therefore, this manual contains only an outline description of the procedures. For details of the installation, see the USER'S GUIDE. 1.1 Setting up • Choosing a Location for Your MultiPASS • Do you have everything? Check that nothing is missing when the unit is unpacked. • Removing shipping materials Peel off all strips of tape from the unit.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 2. USER DATA FLOW NOTE This product differs from previous MultiPASS products in that it assumes that many of the user operable setting items can be set by connecting to a PC, and using the MultiPASS Desktop Manager Setup menu. This means that, in order to make these alterations when performing service, you will need a MultiPASS Desktop Manager enabled environment. 2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 2.2 USER DATA FLOW (by MultiPASS Desktop Manager) Items that the user can programmed using the MultiPASS Desktop Manager are listed. For details, see the MultiPASS Desktop Manager for Windows User’ Guide. DATA REGISTRATION 1. SPEED DIAL SETUP 1. 1-TOUCH SPD DIAL 1. TELEPHONE NUMBER 2. NAME 2. CODED SPD DIAL 1. TELEPHONE NUMBER 2. NAME 3. GROUP DIAL 1. TELEPHONE NUMBER 2.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 2. USER SETTINGS 1. DATE & TIME ✽3 2. UNIT TELEPHONE # ✽3 3. UNIT NAME ✽3 4. TEL LINE TYPE ✽3 5. COLOR COPY MEDIA ✽2 6. TX TERMINAL ID ✽1 7. SCANNING CONTRAST 8. OFFHOOK ALARM 9. VOLUME CONTROL TOUCH TONE ROTARY PULSE PLAIN PAPER HIGH. RES. PAPER 1. TTI POSITION STANDARD DARKER LIGHTER ON OFF 1. LINE VOLUME 2. CALLING VOLUME 3. KEYPAD VOLUME 4. ALARM VOLUME 10.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 3. REPORT SETTINGS ✽4 1. TX REPORT PRINT ERROR ONLY — REPORT WITH TX IMAGE 2. RX REPORT — REPORT WITH TX IMAGE OUTPUT YES OUTPUT NO PRINT ERROR ONLY OUTPUT YES OUTPUT NO ON OFF ON OFF 4. SEND (TX) SETUP ✽5 1. ECM TX 2. MID PAUSE SET 3. AUTO REDIAL ON OFF 02SEC (01~15SEC) ON REDIAL TIMES OFF REDIAL INTERVAL TX ERROR RESEND RESEND TX FROM 4.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 5. RECEIVE (RX) SETUP ✽6 1. ECM RX ON OFF 2. FAX/TEL AUTO SW FAX/TEL AUTO SW RING START TIME F/T RING TIME F/T SWITCH ACTION 3. DRPD DRPD 08SEC (00~30SEC) 015SEC (010~045SEC) RECEIVE DISCONNECT 1. NORMAL RING TEL FAX FAX/TEL AUTO SW 2. DOUBLE RING 3. SHORT – SHORT – LONG 4. SHORT – LONG – SHORT 5. OTHER RING TYPE 4. FAX INCOMING RING 5. SILENT DETECT 6.REMOTE RX 7.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 6. FAX PRINTER SETUP ✽7 1. SELECT PAPER SIZE 2. AUTO RX REDUCTION 3. INK SAVER LTR LGL A4 ON OFF ON OFF SELECT REDUCE DIR VERTICAL ONLY HORIZ & VERTICAL 7. SYSTEM SETTINGS 1. DATE FORMAT MM/DD/YY DD/MM ’YY ’YY MM/DD 2. DISPLAY LANGUAGE ENGLISH FRENCH SPANISH 3. TX START SPEED 14400bps 9600bps 7200bps 4800bps 4.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix 2.3 SPECIAL MODE FLOW (by Operation Panel) NOTE SPECIAL MODE The User's Guide does not contain any mention of the SPECIAL MODE. This mode is to allow user complaints to be handled by giving instructions over the telephone, without using service mode. The functions of this mode are as follows.
Part 1: Facsimile MultiPASS C3500/C5500 Chapter 4: Appendix #4 DOS PRINTING Set the DOS emulation mode to printer mode. Returns to normal mode when OFF. #5 CALIBRATION Performs the same operation as CS LED ON-time duration in TEST MODE. For details, see page 3-6.
0010 0011 0100 0101 0110 0111 1000 1001 1010 1011 1100 1101 1110 1111 3 4 5 6 7 8 9 A B C D E F 0001 1 2 0000 0 Hexadecimal notation Binary notation Upper nibble 4-10 2 OKURA LOGIC SYSTEM INTER. NEC MURATA MITSUBISHI IWASAKI (DEX) TOSHIBA 0010 ANRITSU MASTER NET 1 0001 0 0000 Hexadecimal notation Binary notation Lower nibble 3 0011 4 5 0101 6 HITACHI TELECOM TECH.
Part 1: Facsimile MultiPASS C3500/C5500 INDEX BJ cartridge container ••••••••• 1-19 1-37 BJ head ••••••••••••••••••••• 1-5 2-21 Broadcast transmission ••••••••• 1-8 INDEX # #1 SSSW (Service soft switch settings) •••••••••••••••••••••••••• 3-31 #1 MEMORY CLEAR (Special mode) ••••••••••••••••••••••••••• 4-8 #2 MENU (MENU switch settings) •••••••••••••••••••••••••• 3-31 #2 LINE TEST (Special mode) •••• 4-8 #3 NUMERIC param (NUMERIC parameter settings) ••••••••••• 3-31 #3 PRINT REPORT (Special mode) • 4-8 #4
Part 1: Facsimile MultiPASS C3500/C5500 INDEX 2-32 D Data-related precautions ••••••• 1-47 Delay transmission ••••••••••••• 1-9 Direct mail prevention ••••••••• 1-10 Document detection •••••••••••• 2-2 2-3 Document edge sensor (DES) ••••• 2-2 2-3 2-25 3-53 3-67 Document eject roller •••••••••• 1-24 2-1 3-67 Document feed lever •••••••••••• 2-4 2-5 Document feed motor •••••••••• 1-25 2-1 3-67 Document feed roller •••••••••• 1-24 2-1 3-67 Document feed section •••••••••• 2-3 Document jam •••••••••••••••• 2-
Part 1: Facsimile MultiPASS C3500/C5500 INDEX M Maintenance jet •••••••••••••• 1-56 Maker code •••••••••••••••••• 4-10 MEMORY CLEAR (Special mode)•• 4-8 Memory clear list ••••••••••••• 1-10 3-58 Modem and NCU tests ••••••••• 3-49 MODEM IC ••••••••••••••••• 2-27 MPU (Micro processor unit) ••••• 2-26 2-28 Printing range •••••••••••••••• 1-7 PRINT REPORT (Special mode) ••• 4-8 N NCU board ••••••••••••••••••• 2-2 2-25 3-67 3-68 NL equalizer •••••••••••••••• 3-20 S Scanner section ••••••••••••••• 2-3 Scanner
Part 1: Facsimile MultiPASS C3500/C5500 INDEX U User data flow •••••••••••••••• 4-2 User error codes •••••••••••••• 3-21 User report •••••••••••••••••• 3-57 V Vertical alignment Correction ••••• 3-7 W Wiring diagram •••••••••••••• 3-67 4
Part 2 Printer
Chapter 1 General Description
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description 1. FEATURES Built-in BJ color printer design The build-in printer works the same as the Bubble jet Full-color printer. This space-saving design occupies a minimum of desk space and makes it easy to work with the facsimile. Convenient paper handling The printer is equipped with an automatic sheet feeder that holds up to 100 sheets of A4/B5/ LTR/LEGAL size Plain paper.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description 2. SPECIFICATIONS 2.1 Basic Specifications Type Serial dot matrix on-demand thermal ink jet printer Auto sheet feeder capacity Plain paper Max. 10 mm (approx.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description Paper size LETTER/LEGAL/A4/A5 Envelope commercial, number 10 (4.1" ¥ 9.5") Envelope european DL-size (8.66" ¥ 4.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description Printing range Plain paper and Special media W ✕ L = Min. 7.17 ✕ 1012 inch(182 ✕ 257 mm) Max. 8.5 ✕ 14.0 inch(216 ✕ 356 mm) W Feed direction c d a e L a = (Plain paper , etc.) 0.12 inch/3.0 mm (Fabric sheet only) 1.5 inch/38.1 mm e = 0.81 inch/20.5 mm b = 0.27 inch 7 mm f = 0.81 inch/20.5 mm c = (A4) 0.13 inch/3.4 mm (LTR, LGL) 0.25 inch/6.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description 2.2 Interface Specifications The parallel interface sends 8 bits (one byte) of data at one time and is transistor-transistorlogic (TTL) compatible.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description Signal circuit Input circuit Output circuit + 5V + 5V 1 KΩ 100 Ω SN74LS14N or equivalent HOSTCLK (-STROBE) 470 pF (-ERROR) (PE) (SELECT) (-ACKNLG) SN74LS05 or equivalent GA + 5V 3.3 KΩ + 5V SN74LS05 or equivalent SN74LS245 (DATA) DIR GA (BUSY) + 5V 3.3 KΩ 100 Ω SN74LS14N or equivalent HOSTBUSY (-AUTO FEED XT) 470 pF + 5V 3.3 KΩ 100 Ω SN74LS14N or equivalent (-INIT) 0.01 µF + 5V 3.3 KΩ 3.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description Connector signals The following table lists the signals and input/output status of the pin assignments used for parallel communication. Pin No. Signal 1 -STROBE 2 DATA1 3 DATA2 4 DATA3 5 DATA4 6 DATA5 7 DATA6 8 DATA7 9 DATA8 10 -ACKNLG 11 BUSY 12 P.E. 13 SELECT 14 -AUTO FEED XT*2 15 No Connection 16 GND 17 GND 18 +5V*4 I/O Pin No.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description BUSY When the printer makes BUSY high, it cannot receive data. The BUSY line goes high in response to a -STROBE pulse. This line remains high until the data are read. BUSY is also high under the following conditions: • The receive buffer is full of data. • The printer receives an -INIT signal. • A printer error condition, such as out-of-paper, occurs. P.E. (Paper End) The printer sets P. E.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description Timing chart The parallel interface transfers data in one direction only: from computer to printer. The data path is 8 bits wide. The printer and the computer synchronize data transfer with the interface signals, -STROBE, -ACKNLG, and BUSY. When the computer is ready to send a byte of data to the printer, it puts the byte of data on the data lines (DATA 1 through DATA 8). Then the computer sends a -STROBE pulse to the printer.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description 3. OVERVIEW 3.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description 3.2 Printer Operation Panel See Part 1: Facsimile, Chapter 1: General Description, for details.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description 4. SAFETY & PRECAUTIONS 4.1 Personnel Hazards For details on danger to personnel, see Part 1: Facsimile, Chapter 1: 5.SAFETY & PRECAUTIONS. REFERENCE 4.2 General Cautions 4.2.1 Connecting the interface cable a) Electrostatic discharge To protect the interface circuit from electrostatic discharge damage when connecting the interface cable, never touch the parallel interface connector terminals.
Part 2: Printer MultiPASS C3500/C5500 Chapter 1: General Description 5. RESTRICTIONS While in the printer mode, some operations are restricted as follows: Yes ✔ No ✔ ✔* ✔ ✔ ✔ Operation Memory Fax Reception Regular Fax Reception (Document printed) Memory Fax Transmission FAX/TEL Switching Extension Telephone Communication (Connected to external jack) Answering Machine (Connected to external jack) * Memory Tx in the printer mode cannot be set.
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Chapter 2 Technical Reference
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 1. THEORY OF OPERATIONS 2.1 Outline In the facsimile mode, the printer part prints the received image from the facsimile circuit as described in Part 1. In the printer mode, the printer part prints the character and image data from the computer via the centronics type 8-bit parallel interface.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.2 Mechanical Overview For details on mechanical overview of printer mechanism, see Part 1: Facsimile, Chapter 2: Technical Reference.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.3 Data Flow 1) Interface Character codes, control codes, and image data conforming to the printer's character table are sent to the interface from the computer. The data are received when the printer is in on-line standby, or when the carriage changes directions during printing. 2) Input buffer Data received from the interface are stored in the printer DRAM's built in input (reception) buffer.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.4 Printing The printer prints the fonts horizontally, and feeds the paper vertically. The printing design of the fonts are written into the font ROM*, and is usually made up of 360 dpi; 48 nozzles × 36 dots × 2 lines. Nozzles 49 to 60 and 113 to 124 are for spacing to next line, and for IBM block graphic character printing. Nozzles 61 to 64 and 125 to 128 are not used in printer mode**.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.5 Circuit Overview 2.5.1 Printer circuit This printer circuit is the same as the circuit for the facsimile printer. This section explains the operations of the circuit in printer mode.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference a) MPU (IC1) Printer controller (IC4) is controlled by the Control/CG ROM (IC2) program to control printer mode operations. b) Control/CG ROM (IC2) Besides the printer hardware control program and font image data, the following data are stored in the Control/CG ROM. • Emulation software This is the control program for the printer, which can emulate either IBM Proprinter X24E, or EPSON LQ-2550.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.6 720 dpi Printing/Smoothing Feature 2.6.1 Canon extension mode In the Canon extension mode, the printer driver creates 720 dpi data for the horizontal axis and sends it to the printer, resulting in high-quality printing. With a black BJ cartridge installed, the printer driver smoothies the printed character’s edges at 720 dpi along the horizontal axis.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.7 Printing Modes 2.7.1 Printing mode Depending on the cartridge installed, the medium, the printing mode, the resolution, the print data, etc., the printer varies the carriage movement, bubble jet head driving frequency, etc., to attain high-quality printing without any bleeding or shifting in the printout. When the 720 dpi printing/smoothing feature is used, the carriage feed pitch is set to 1/720 inch.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference Table 2-1 Printing Modes and Heating Method With a Black BJ Cartridge Carriage Printing Mode Movement Bk-HQ 1 pass Bk-Fine1 4 passes Bk-Fine2 4 passes Bk-Fine-Cloth 4 passes Color-HQ1 1 pass Color-HQ2 1 pass Color-Fine1 4 passes Color-Fine2 4 passes Color-HS 1 pass Number of Nozzles 128 nozzles 32 nozzles 32 nozzles 32 nozzles 128 nozzles 128 nozzles 32 nozzles 32 nozzles 128 nozzles Heat Frequency [*1] 6.51KHz [6.51KHz (13.02KHz)] 6.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.8 Optimum Printing Direction Control To prevent vertical misalignment of the printed characters, etc., when printing data is printed continuously in the direction of the paper feeding direction, printing is executed with the carriage moving from only one direction.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.10 Bi-Centronics Interface The Bi-Centronics interface is supported to maintain upward compatibility with the conventional Centronics interface and implement bi-directional communication. MultiPASS C3500/C5500 supports three interface modes: Compatibility, Nibble and ECP modes which conform to IEEE-P1284 D2.00 Sep. 10, 1993. 2.10.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference 2.10.2 Structure a) Centronics uni-directional interface (Compatibility mode) See Part 2: Printer, Chapter 1: 2.2 Interface Specifications on page 1-5. b) Bi-Centronics Interface (Nibble mode) In Nibble mode, the host computer sends data to the facsimile using the 8-bit data line as used for the Centronics interface.
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference b-2) Data transfer from the facsimile to the host computer in Nibble mode Data is transferred by the following steps. The host computer sets HostBusy to low to indicate that it is ready to receive data (①). The facsimile sets the low-order nibble of the byte (0 to 3 bits) to four lines: nDataAvail, Xflag, AckDataReq, and PtrBusy. (These lines are the reverse channel data lines.)(②).
Part 2: Printer MultiPASS C3500/C5500 Chapter 2: Technical Reference c) Bi-Centronics Interface (ECP mode) If the host computer supports ECP mode, your MultiPASS unit transfers data in ECP mode. If the host computer does not support ECP mode, your MultiPASS unit transfers data in Compatibility mode and Nibble mode. ECP mode must be set for some host computers. ECP stands for Extended Compatibility Port. Data can be transferred at high speed in ECP mode.
Chapter 3 Maintenance and Service
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 1. MAINTENANCE LIST 2. HOW TO CLEAN PARTS 3. ADJUSTMENT See Part 1: Facsimile, Chapter 3: Maintenance & Service, for details.
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4. TROUBLESHOOTING This section contains information to help you solve printer problems. A problem may have one or a combination of causes, including a malfunction in your computer, software, the printer cable, or the printer. Many printing problems are related to how your software interacts with the printer. If your printer is not operating properly, try the suggestions in this section.
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 4.2 Errors not Shown on the Display See Part 1: Facsimile, Chapter 3: 4.3 Errors not Shown on the Display in the general symptom/cure chart. REFERENCE a) Operational problems Printer does not print If the printer is turned on, but it still does not print, there is a problem either with the printer or its communication with your computer. Follow these steps to determine the problem: Solutions: (1) Check the interface cable connection.
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service c) Print quality problems If your print quality is not what you expect it to be, check the following list for your problem and a possible remedy or locate the problem in the sections below.
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 5. SERVICE OPERATION FUNCTION 5.1 Report Output Function There is no automatically report output for printer mode. 5.2 Service Data There is no service data setting for printer mode. For details on Printer mechanism service data setting, see Part 1: Facsimile, Chapter 3: 5.2 Service Data Setting on page 3-31. REFERENCE 5.3 Test Functions 5.3.1 User test functions For details on User Test Functions, see Part 1: Facsimile, Chapter 3: 6.
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 5.3.2 Hexadecimal dump print You can set the printer so that it prints the hexadecimal code data. Then, when the printer receives print data from the computer, it converts and prints in the hexadecimal code. You only need to set this function if you decode the print data from an application program that does not send the print data correctly.
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service 6. WIRING DIAGRAM 6.1 Wiring Diagram See Part 1: Facsimile, Chapter 3: 8. WIRING DIAGRAM in the general wiring diagram. REFERENCE 6.2 Connector Location and Signal Description 6.2.
Part 2: Printer MultiPASS C3500/C5500 Chapter 3: Maintenance & Service JCNTR1 (Centronics connector in ECP mode) Pin No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Signal In/Out STB* IN DATA0 IN/OUT DATA1 IN/OUT DATA2 IN/OUT DATA3 IN/OUT DATA4 IN/OUT DATA5 IN/OUT DATA6 IN/OUT DATA7 IN/OUT ACK* OUT BUSY OUT PE OUT SELECT OUT AFXT* IN Not used GND --GND --+5.
Chapter 4 Appendix
Part 2: Printer MultiPASS C3500/C5500 Chapter 4: Appendix 1. INSTALLATION This section describes the steps you follow to set up the printer. NOTE • When installing the printer, you must complete the fax installation described in Part 1. • No Centronics-compatible, parallel interface cable is provided with this fax package. Therefore, you must obtain an interface cable for connecting to the computer. Contents 1.1 Choosing a Location for the Printer 1.
Part 2: Printer MultiPASS C3500/C5500 Chapter 4: Appendix 1.1 Choosing a Location for the Printer Whether at home or in the office, you need to find a comfortable and convenient location for the printer. However, the maximum length of the interface cable must be approximately 2.0m (6.5 feet). Interface cable Maximum length must be 2.0 m (6.5 feet).
Part 2: Printer MultiPASS C3500/C5500 Chapter 4: Appendix 1.2 Connecting the Printer to the Computer (1) Make sure the computer is powered off. (2) Make sure the fax outlet is pulled out to turn off the power. (3) Align the cable connector with the printer's parallel interface connecter so the shapes match. Gently press the cable connector into the printer's connector. (4) Secure the cable connector by snapping the two wire clips (located on the printer) into the cable connector.
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