G4010 series Online Manual Basic Operation Network Handling Paper, Originals, Ink Tanks, etc.
Contents Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Basic Operation. . . . . . .
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Printing the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning the Printer On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Checking the Power Plug/Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Unplugging the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 LCD and Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing from Application Software (AirPrint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Printing Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Adding AirPrint Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 How to Open AirPrint Printer Settings Screen. . . . . . . . . . . . . . . . . . . . . .
Registering Recipients Using Operation Panel of Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Registering Fax/Telephone Number of Recipients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Registering Recipients in Group Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Changing Registered Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cannot Find Printer on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310 Cannot Find Printer on Check Printer Settings Screen During Setup (Windows). . . . . . . . . . . . . 311 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Power Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scanning Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Scanner Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362 Scanner Driver Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363 Faxing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410 1890. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 2900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412 2901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10
Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information.
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
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This license applies to all files found in such packages, and which do not fall under their own explicit license. The license affects thus the FreeType font engine, the test programs, documentation and makefiles, at the very least. This license was inspired by the BSD, Artistic, and IJG (Independent JPEG Group) licenses, which all encourage inclusion and use of free software in commercial and freeware products alike. As a consequence, its main points are that: o We don't promise that this software works.
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If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc. Our home page can be found at http://www.freetype.org --- end of FTL.TXT --The following applies only to products supporting Wi-Fi. (c) 2009-2013 by Jeff Mott. All rights reserved.
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying Faxing 27
Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the paper support (A) and paper support extension (B). 2. Pull out the paper output tray (C) and open the output tray extension (D). 3. Load paper WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (E) with the paper width.
After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The 7. Use the (asterisk) on the LCD indicates the current setting. button to select the type of the loaded paper on the rear tray, then press the OK button. 8. Click the My Image Garden icon (F) in Quick Menu. The Guide Menu screen is displayed.
Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 9. Click the Photo Print icon (G). 10. Click the folder (H) with photos you want to print. 11. Click the photos (I) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For macOS: To select two or more photos at a time, click photos while pressing the command key. 12. Click Print (J).
13. Specify the number of copies, your printer name, media type, etc. (K). 14. Click Print (L). For macOS: Click OK when the confirmation message appears, then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways.
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY 1. Open the paper support (A) and paper support extension (B). 2. Pull out the paper output tray (C) and open the output tray extension (D). 3. Load paper WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (E) with the paper width.
After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The 7. Use the (asterisk) on the LCD indicates the current setting. button to select the type of the loaded paper on the rear tray, then press the OK button. 8. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 9.
10. Select a photo. You can also select multiple photos at once. 11. Specify the number of copies, paper size, etc. 12. Select Print.
Copying This section describes how to load originals and copy them to plain paper. 1. Open the paper support (A) and paper support extension (B). 2. Pull out the paper output tray (C) and open the output tray extension (D). 3. Load paper WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (E) with the paper width.
After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The 7. Use the (asterisk) on the LCD indicates the current setting. button to select the type of the loaded paper on the rear tray, then press the OK button. 8. Press the COPY button (F).
9. Open the document cover (G). 10. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark (H). Note • To copy two or more documents continuously, load them in the ADF (Auto Document Feeder).
Loading Documents in the ADF (Auto Document Feeder) 2. Close the document cover. 3. Press the Black button (I) or Color button (J). Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features.
Faxing Fax multiple documents in black and white as follows. 1. Open the document tray (A). 2. Insert the document WITH THE SIDE TO SCAN FACING UP. 3. Adjust the document guide (B). 4. Press the FAX button (C).
5. Use the Numeric buttons (D) to enter the fax number. 6. Press the Black button (E). Note • Many other convenient faxing features are available.
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the SSID and security protocol on the printer.
Reconfiguration Method of Wireless LAN Connection Changing Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection. Connect via wireless router • Make sure your device and the wireless router are connected.
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Wireless Direct cannot communicate with each other. • Firmware updates for the printer are not available while using Wireless Direct.
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wireless LAN Connection 45
Default Network Settings LAN Connection Defaults Item Default Change LAN Disable LAN SSID BJNPSETUP Wireless LAN security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon G4010 series LPR protocol setting Enable RAW protocol Enable LLMNR Active ("XX" represents alphanumeric characters.
*2 The password is specified automatically when the printer is turned on for the first time. *3 "ZZZZZZ" represents last six digits of printer's MAC address.
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For macOS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connects to Another Computer via LAN/Changes from USB to LAN Connection For Windows: For macOS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or from the web page. For macOS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load two sheets of A4 or Letter-sized plain paper. 3. Press Setup button. The Setup menu screen appears. 4. Select Device settings and press OK button. 5. Select LAN settings and press OK button. 6. Select Print LAN details and press OK button.
3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN SSID 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4 TCP/IPv4 Enable 3-2-12 IP Address IP address XXX.XXX.XXX.
3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP & AH/AH 3-3 Wireless Direct Operation mode for Enable/Disable Wireless Di
5-2 Wireless Direct Dev- Device name for wire- Device name for wireless direct (Up to 32 alphanumeric Name less direct characters) 5-4 WSD Printing WSD printing setting Enable/Disable 5-5 WSD Timeout Timeout 1/5/10/15/20 [min] 5-6 LPD Printing LPD printing setting Enable/Disable 5-7 RAW Printing RAW printing setting Enable/Disable 5-9 Bonjour Bonjour setting Enable/Disable 5-10 Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) 5-11
Reconfiguration Method of Wireless LAN Connection Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important • Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below. 1. Make sure printer is turned on.
Handling Paper, Originals, Ink Tanks, etc.
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes 56
Loading Plain Paper / Photo Paper You can load plain paper or photo paper. Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 5" x 7" (13 x 18 cm), 127 x 127 mm or Business Cards to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213.
2. Pull out the paper output tray (C) and open the output tray extension (D). 3. Load paper WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (E) with the paper width. Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Important • Always load paper in the portrait orientation (F). Loading paper in the landscape orientation (G) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (H). After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD.
5. Press the OK button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The 7. Use the (asterisk) on the LCD indicates the current setting. button to select the type of the loaded paper on the rear tray, then press the OK button. Note • When printing, select the size and type of the loaded paper on the print settings screen of the computer.
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying on the computer properly. Important • Printing of envelopes from the operation panel is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
2. Load envelopes. 1. Open the paper support (A) and paper support extension (B). 2. Pull out the paper output tray (C) and open the output tray extension (D). 3. Load envelopes WITH THE PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up.
4. Align the paper guides (E) with the envelope width. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (F). After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded envelopes on the rear tray, then press the OK button.
Note • The 7. Use the (asterisk) on the LCD indicates the current setting. button to select Envelope, then press the OK button. Note • When printing, select the type of envelope and orientation of printing on the print settings screen of the computer.
Loading Originals Where to Load Originals Loading Originals on the Platen Glass Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals 65
Where to Load Originals The printer has two positions to load originals: platen glass and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on the platen glass Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF.
Loading Originals on the Platen Glass 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Align the corner of the original with the alignment mark . Important • Be sure to observe the following when loading the original on the platen glass. Failure to observe the following may cause the scanner to malfunction or the platen glass to break. • Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. • Do not put any pressure of 4.
Loading Documents in the ADF (Auto Document Feeder) Note • To scan a document at optimum quality, load it on the platen glass. 1. Make sure that any original has been removed from the platen glass. 2. Open the document tray. 3. Insert the document in the document tray until you hear a beep sound. Load the document WITH THE SIDE TO SCAN FACING UP in the document tray. Note • For details on the supported originals, see below.
Loading Based on Use Load the original in the correct position on the platen glass according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Copying or Faxing Scanning by detecting the type and size of the original automatically Magazines, Newspapers, and Documents If you scan using the operation panel, press the SCAN button, press the Menu button, and select Auto scan for Document type.
Note • For details on how to scan from the computer and how to load originals, see below. Scanning from Computer (Windows) Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important • The printer cannot scan the striped area (A) (0.04 inch (1 mm) from the edges of the platen glass).
Loading Two or More Originals on the platen glass Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 inch (1 cm) or more space between the edges (diagonally striped area) of the platen glass and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned. You can place up to 12 items. A: More than 0.
Supported Originals Platen Glass Item Details Types of originals - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) - Documents that are not suitable for the ADF Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm) Quantity One or more sheets* Thickness Max. 0.2 inch (5 mm) * Two or more originals can be loaded on the platen glass depending on the selected function.
• Documents on coated paper • Documents on onion skin or other thin paper • Photos or excessively thick documents 73
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 74
Refilling Ink Tanks Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower limit line (A), refill the ink tank. Note • If the function for notifying the remaining ink level (remaining ink level notification function) is enabled, resetting the remaining ink level count is required before refilling ink tanks. There are two ways to reset the remaining ink level count.
Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 3. Open the ink tank cover. To refill the black ink tank, open the left ink tank cover (C). To refill color ink tanks, open the right ink tank cover (D). 4. Grab and remove the tank cap (E) of the ink tank to be refilled.
Important • Carefully remove the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when removing it. 5. Take a new ink bottle out of its package. 6. Hold the ink bottle upright and twist the bottle cap (F) to remove.
Important • When removing the bottle cap, avoid squeezing the sides of the ink bottle. Hold the ink bottle as shown in the figure above. If you push the sides of the ink bottle, ink will spatter. • Do not shake the ink bottle. Ink may spatter when opening the cap. • Even if the ink bottle is dented, the ink contained in the bottle can still be used without problem. 7. Refill the ink tank. Aligning the nozzle of the ink bottle with the bottle guide (G) on the printer, insert the nozzle into the inlet (H).
Note • When inserting the tank cap, be careful not to twist the tank cap rubber. 9. Close the ink tank cover. Important • If you cannot properly close the ink tank cover, check if you forgot to insert any tank caps of the ink tanks. 10. Close the scanning unit / cover gently. Note • If the error message appears on the LCD, take appropriate action. An Error Occurs • The printer may make noise during operation.
If remaining ink level notification function is enabled Resetting the remaining ink level count when a remaining ink error occurs If the remaining ink level notification function is enabled, Check the ink tanks and the color indicator (BK/C/M/Y) of ink that runs low appear on the LCD when ink runs low. This function is enabled by default.
4. Use the button to select Yes or No and then press the OK button. 5. For C ink, M ink, and Y ink, perform the same operation as BK ink. The remaining ink level count of color that you selected Yes is reset. If you selected No for any colors, If you continue, the remaining ink level notification function will be disabled appears. Go to step 2 in To disable the remaining ink level notification function. • To disable the remaining ink level notification function 1.
2. Press the Setup button. 3. Use the button to select Ink notification set. and then press the OK button. 4. Use the button to select Reset ink lev. count and then press the OK button. The remaining ink level count will be reset for all colors; OK? appears. 5. Use the button to select Yes and then press the OK button. Are all the ink tanks refilled to the upper limit line? appears. 6. Refill the ink tanks of all colors to the upper limit line, use the press the OK button.
• When you store ink bottles, close bottle caps completely and place bottles in standing position. If the ink bottles are laid down, ink may leak. • When refilling ink tanks, take sufficient care to prevent ink from spattering onto surroundings. • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon.
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note • To check the remaining ink level, visually inspect the remaining ink in the ink tank.
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. During initial setup, some of the ink from the bundled ink bottles is used to fill the print head's nozzles to ensure the printer is print-ready. Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition.
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (macOS) Cleaning 86
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 87
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the cartridge. Note • Check if ink remains in the ink tanks. Checking Ink Level • If the error message appears on the LCD, see An Error Occurs. • Changing settings on the computer may improve the print result.
After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply. From the printer Deep Print Head Cleaning From the computer • For Windows: Deep Cleaning • For macOS: Deep Cleaning After deep print head cleaning, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing step 4, perform ink flush.
Adjusting Print Head Position 90
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining ink level is low, refill ink tanks. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper on the rear tray.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B).
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. Make sure that the power is turned on. 2. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 3.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Make sure that the power is turned on. 2. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 3. Use the button to select Deep cleaning and then press the OK button.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. If the remaining ink level is low, refill ink tanks. You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)* * Be sure to use paper that is white and clean on both sides. 1. Make sure that the power is turned on. 2.
Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning. 6. Load the print head alignment sheet on the platen glass. Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the bottom right corner of the sheet with the alignment mark 96 .
7. Close the document cover gently, then press the Black button or the Color button. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. After the print head position adjustment completion message is displayed, remove the print head alignment sheet on the platen glass. Important • Do not open the document cover or move the print head alignment sheet on the platen glass until adjusting the print head position is complete.
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position 98
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3. Click Show Printer Webpage... in General tab Remote UI starts. Note • The password may have to be entered after Remote UI starts. In such a case, enter the password and click OK.
Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. Cleaning 1. Select Utilities from Remote UI 2. Click Cleaning Before running cleaning, check that the printer power is on. Then check the following item: • Is there ink remaining? 3. Execute cleaning Make sure that the printer is on and then click Yes. Print head cleaning starts. 4.
3. Execute deep cleaning Make sure that the printer is on and then click Yes. Print head deep cleaning starts. 4. Complete deep cleaning Next, the message for nozzle check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important • Deep cleaning consumes a larger amount of ink than Cleaning. Cleaning the print head frequently will rapidly deplete your printer's ink supply.
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears. 3. Load paper in printer In the rear tray, load 1 sheet of plain A4-sized or Letter-sized paper. 4. Run head position adjustment Check that the printer power is on, and then click Yes. Head alignment starts.
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) 103
Cleaning Paper Feed Rollers If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. You need to prepare: three sheets of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Remove any paper from the rear tray. 3. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 4. Clean the paper feed rollers without paper. 1.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains caused by ink from the inside of the printer. To prevent a printed paper from staining with ink, we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on. 2. Prepare paper. 1. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper. 2.
The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Cha
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 108
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications. • Do not place the printer on a thick rug or carpet. • Do not place the printer with its back attached to the wall.
Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using this product during an electrical storm.
• Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules. Do not make any changes or modifications to the equipment unless otherwise specified in the manual.
company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product.
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremities: hands, wrists, feet and ankles).
which it is designed. Spark will accept no responsibility should difficulties arise in such circumstances. This condition typically applies to 56 kbit/s modems and V34 facsimile machines. Please note when you connect an extension phone to this device, if you use an extension phone which has features such as "last number redial", redial memory numbers may be lost. Telepermitted equipment only may be connected to the telephone port.
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangereuses généralement associées aux équipements électriques et électroniques.
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la Directiva RAEE (2012/19/UE) i la legislació nacional.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.canon-europe.com/weee.
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en effektiv användning av naturresurserna.
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia odpadów, np.
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo.
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 125
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly. • With the cartridge left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print. • If the power cord is unplugged, the date/time settings will be reset and all documents stored in the printer's memory will be lost. Send or print a necessary document before unplugging the power cord. 6. Retract the paper output tray and the output tray extension, then close the paper support and the document tray. 7.
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed area.
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols 131
Main Components Front View Rear View Inside View Operation Panel 132
Front View (1) ADF (Auto Document Feeder) Load a document here. The documents loaded in the document tray are scanned automatically one sheet at a time. Loading Documents in the ADF (Auto Document Feeder) (2) operation panel Use to change the settings of the printer or to operate it. Operation Panel (3) document feeder cover Open when clearing jammed documents. (4) document guide Adjust this guide to match the width of document in the ADF. (5) paper support extension Open to load paper in the rear tray.
(10) document output slot Documents scanned from the ADF are delivered here. (11) document cover Open to load an original on the platen glass. (12) paper output tray Printed paper is ejected. Open before printing. (13) output tray extension Open to support ejected paper. (14) ON lamp Lights after flashing when the power is turned on. (15) FAX Memory lamp Lights or flashes depending on the document stored in the printer's memory.
Rear View (1) USB port Plug in the USB cable to connect the printer with a computer. (2) external device jack Connect an external device such as telephone or answering machine. (3) telephone line jack Connect the telephone line. (4) power cord connector Plug in the supplied power cord. Important • Do not touch the metal casing. This can cause trouble. • Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This can cause trouble.
Inside View (1) ink tank covers Open to refill ink tanks. (2) scanning unit / cover Scans originals. Open to refill ink tanks or to remove jammed paper. (3) ink tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks. (4) cartridge holder Install the cartridge here. Note • For details on refilling ink tanks, see Refilling Ink Tanks. (5) Upper limit line Indicates the maximum capacity of the ink.
Operation Panel (1) LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. (2) Back button Returns the LCD to the previous screen. (3) FAX button Switches the printer to the fax mode. (4) COPY button Switches the printer to the copy mode. (5) SCAN button Switches the printer to the scan mode. (6) Setup button Displays the Setup menu screen. With this menu, you can perform printer maintenance and change printer settings.
(11) Menu button Displays the Copy menu, Scan menu, or FAX menu screen. (12) Numeric buttons Used to enter numerical values such as the number of copies, as well as fax/telephone numbers and characters. (13) Tone button Switches to tone dialing temporarily if your printer is connected to a rotary pulse line. (14) Stop button Cancels operation when print, copy, scan, or fax transmission/reception job is in progress. Note • The printer makes the beep sound when pressing keypad buttons on the operation panel.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 139
Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not operated for about 10 minutes. To restore the display, press any button except the ON button or perform the print operation. You cannot change the wait time before the LCD turns off.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is displayed on the LCD, see An Error Occurs. • You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, Unplugging the Printer and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. • If the power cord is unplugged, the date/time settings will be reset and all documents stored in the printer's memory will be lost.
LCD and Operation Panel The mode button (A) on the operation panel allows you to switch between the copy mode, scan mode, fax mode, and setup menu screen. Pressing the Menu button (B) in the respective modes shows the menu screen to select various functions or settings. Selecting a Menu or Setting Item button (C) to select an item or option, then press On the menu screen or settings screen, use the the OK button (D) to proceed with the procedure.
Select Scan contrast, press the OK button (D). Use the button (C) to change the contrast, then press the OK button (D). Network Status Indication Wireless LAN setting and the network status indicate by the icon. icon is displayed on the LCD after pressing each mode button, Wireless LAN is enabled and the printer is connected to the wireless router. Depending on the signal state, the icon will change. You can use the printer over a wireless LAN without any problems.
Entering Numbers, Letters, and Symbols Use the Numeric buttons to enter or edit such information as unit name, a recipient's name for the directory, etc. Switching the Input Mode Each time the Tone button is pressed, the input mode is switched. The current input mode appears at the upper right corner of the LCD. Note • Only numbers and symbols that are available for the type of information you are entering are displayed, such as numbers for telephone or fax number input.
List of Characters Assigned to Each Numeric Button For Fax/Telephone Number, Name, Number of Copies Lowercase mode (:a) Button Uppercase mode (:A) Numeric mode (:1) Fax/Telephone no. 1 1 abcåäáàãâæç ABCÅÄÁÀÃÂÆÇ 2 2 defëéèê DEFËÉÈÊ 3 3 gh i ï í ì î GH I Ï Í Ì Î 4 4 jkl JKL 5 5 mnoñøöóòõô MNOÑØÖÓÒÕÔ 6 6 pqrsþ PQRSÞ 7 7 tuvüúùû TUVÜÚÙÛ 8 8 wxyzý WXYZÝ 9 9 0 0 . @ - _ SP*1 # #!",;:^`=/|'?$%&+()[]{}<> Switch the input mode. *1 "SP" indicates a space.
pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 . @ - _ SP*2 #!",;:^`=/|'?$%&+()[]{}<>\~ Switch the input mode. *2 "SP" indicates a space.
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 150
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 151
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period. The Auto power on function automatically turns on the printer when data is received. 1. Selecting Device settings from Remote UI 2. Click Energy saving settings 3.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion. Check this check box to prevent paper abrasion.
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel FAX settings Print settings LAN settings Dev. user settings Language selection Firmware update Feed settings Reset setting Ink notification set.
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amt. as an example. Note • The * (asterisk) on the LCD indicates the current setting. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings and then press the OK button. The Device settings screen is displayed. 4.
Setting Items on Operation Panel Items for Printer FAX settings Dev. user settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings Ink notification set.
FAX settings Select this menu from Setup menu. Easy setup TEL no. registration FAX user settings Adv. FAX settings Auto print settings Security control Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. Summary of Reports and Lists Easy setup The printer must be set up depending on your telephone line and use of the faxing function. Follow the procedure according to the instructions on the LCD.
Note • This setting may not be available depending on the country or region of purchase. • TEL line auto select (China only) If you select ON, the telephone line type is selected automatically. If you select OFF, you can select the telephone line type manually. Setting Telephone Line Type Adv. FAX settings • Err reduction (VoIP) If you select Reduce, it may be possible to reduce the incidence of communication errors when connecting to internet line such as IP phone. Note • When Reduce is selected, V.
• Color transmission When faxing color documents using the ADF, selects whether to convert them into black & white data if the recipient's fax device does not support color faxing. If you select If incompatible, end, the printer does not send color documents when the recipient's fax device does not support color faxing. • RX image reduction Enables/disables automatic reduction of incoming faxes so that they fit in the selected paper. If you select ON, you can select the image reduction direction. • Adv.
Some of settings are not available depending on the country or region of purchase. When the telephone line condition or connection is poor, selecting a lower reception start speed may solve reception problems. Auto print settings • Received documents Selects whether to print the received fax automatically when receiving a fax. If you select Do not print, the received fax is stored in the printer's memory.
• Hook setting If you select Enable, you can use the on hook dial function. • FAX RX reject If you select ON, the printer rejects the reception of faxes with no sender information or faxes from specific senders. Rejecting Fax Reception • Caller rejection If you subscribe to the Caller ID service, the printer detects the sender's Caller ID. If the sender's ID matches the condition specified in this setting, the printer rejects the phone call or fax reception from the sender.
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Extended copy amt. Selects the amount of image that extends off the paper when copying in Borderless (full). Slight cropping may occur at the edges since the copied image is enlarged to fill the whole page.
LAN settings Select this menu from Device settings in Setup menu. Wireless LAN Wireless Direct Print LAN details Common settings Wireless LAN • Wireless LAN setup Selects the setup method for wireless LAN connection. Note • You can also enter this setting menu by selecting Wireless LAN setup from the Setup menu screen. ◦ Easy WL connect Select if you specify the settings of the access point information to the printer directly from a device (such as a smartphone) without operating the wireless router.
Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password Changes the password for Wireless Direct. • Confirm request Set whether the printer displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer. Print LAN details You can print out the network settings of the printer such as its IP address and SSID.
• Bonjour settings Setting items for LAN using Bonjour for macOS. Enab./disab. Bonjour Selecting Active allows you to use Bonjour to perform the network settings. Enter service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note • You cannot use the same service name as that already used for other LAN connected devices. • LPR setting Enables/disables the LPR setting. • RAW protocol Enables/disables RAW printing.
Dev. user settings Select this menu from Device settings in Setup menu. • Date/time setting Sets the current date and time. Setting Sender Information Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. • Date display format Sets the format of dates displayed on the LCD and printed on sent faxes. • DST setting Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward at certain periods of the year.
• Language selection Changes the language for LCD messages and menus.
Language selection Changes the language for the messages and menus on the LCD.
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Note • Only Current version is available when Inactive is selected for WLAN activ./inactiv.. • Install update Performs the firmware update of the printer. Follow the on-screen instructions to perform update. Important • When you use this function, make sure the printer is connected to the Internet.
Feed settings Select this menu from Device settings in Setup menu. By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For details: Paper Settings • Register paper info Registers the paper size and the media type you load on the rear tray.
Reset setting Select this menu from Device settings in Setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. Important • Depending on the setting item, it is necessary to perform connection or setup again after you have returned the setting back to the default. • Web service setup Returns the Web service settings back to the default.
2. Delete all the numbers and the letters by pressing the Back button. 3. Press the OK button after deleting all the numbers and the letters. • ON is selected for Device info sending on Dev. user settings after you have reset the setting to send device information. However, the printer does not send device information. Select OFF to disable the function to send device information.
Ink notification set. Select this menu from Setup menu. • Ink notification If ON is selected, the message appears on the LCD when ink runs out. Refilling Ink Tanks Note • The * (asterisk) on the LCD indicates the current setting. If this menu is changed OFF to ON, For correct operation of the function, you must refill all ink tanks to the upper limit line appears. Refill the ink tanks of all colors to the upper limit line and then press the OK button.
Refilling Ink Tanks 174
Web service setup Select this menu from Setup menu. • Connection setup The following setting items are available. ◦ GoogleCloudPrint Registers/Deletes the printer to/from Google Cloud Print. ◦ IJCloudPrintingCtr Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the LCD to perform settings.
System information Select this menu from Setup menu. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number.
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning on Printer Automatically Turning off Printer Automatically Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer or the printer is operated for scanning from the computer. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select ECO settings and then press the OK button.
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. Setting Sender Information Follow the procedure below to perform setting. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Quiet mode and then press the OK button. 4.
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Storage environment Temperature: 32 to 104 °F (0 to 40 °C) Humidity: 5 to 95 % RH (no condensation) Power supply AC 100-240 V, 50/60 Hz (The supplied power cord is only for the country or region you purchased.) Power consumption Printing (Copy): 10 W or less Standby (minimum): 0.9 W or less *1*2 OFF: 0.2 W or less *1 *1 USB connection to PC *2 The wait time for standby cannot be changed. External dimensions Approx. 17.6 (W) x 13 (D) x 7.8 (H) inches Approx.
Fax Specifications Applicable line Public Switched Telephone Network (PSTN) IP phone line (IP phone line with quality of no problem at all by using in conversation) Communication mode Super G3, G3 Data compressing system Black: MH, MR, MMR Color: JPEG Modem speed max. 33.6 kbps (Automatic fallback) Transmission speed Black: Approx. 3 seconds/page at 33.6 kbps (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) Color: Approx.
Network Specifications Communication protocol TCP/IP Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.4 GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region. Communication distance: Indoors 164 feet/50 m * Effective range varies depending on the installation environment and location.
Display XGA 1024 x 768 Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link • • • • • Internet connection or CD-ROM drive is required to install the software for Windows. Internet connection is required to use Easy-WebPrint EX and all the user's guide.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 184
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions.
• • • • • A4 B5 A5 L(89x127mm) KG/4"x6"(10x15) • 2L/5"x7"(13x18) • Hagaki • Hagaki 2 • 8"x10"(20x25cm) • Square 5"x5" 127x127mm • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 Special sizes: Special page sizes must be within the following limits: • Minimum size: 2.17 x 3.51 inches (55.0 x 89.0 mm) • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range.
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Rear Tray Paper Output Tray Canon Red Label Superior Approx. 100 sheets Approx. 50 sheets Canon Océ Office Colour Paper Approx. 80 sheets Approx. 50 sheets High Resolution Paper *1 Approx. 80 sheets Approx. 50 sheets Paper for printing photos: Media Name
Envelopes 10 envelopes *3 *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity. In this case, load half the amount of paper or less. *2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding. In this case, load one sheet at a time. *3 For best results in continuous printing, remove printed paper from the paper output tray to avoid smearing or discoloration.
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Paper Settings 191
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (AirPrint) Printing Using Canon Application Software Printing Using a Web Service 192
Printing from Application Software (AirPrint) Printing Using AirPrint Basic Adding AirPrint Printer How to Open AirPrint Printer Settings Screen Display the Printing Status Screen Deleting the Undesired Print Job Removing AirPrint Printer That Is No Longer Required from List of Printers 193
Printing Using AirPrint You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer driver is not installed or the application is not downloaded. Print with AirPrint from a Mac 1. Check that printer power is on Note • If Auto power on is enabled, printer automatically turns itself on when receiving a print job. 2. Load paper in printer 3. Start printing from your application software The Print dialog opens. 4.
Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of the pop-up menu. Important • An error may occur if the paper size/type set in the print dialog is different from the paper size/ type set on the printer. Select the correct items on the print dialog and the printer that correspond to the paper being printed. Note • Use the Print dialog to set general print settings such as the layout and the print sequence.
The print data is rotated by 180 degrees against the print result image. 196 Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right side.
Adding AirPrint Printer Procedure for adding AirPrint printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. 1. Check whether Default is selected in the displayed dialog Note • It may take a little time for the name of your printer to appear. 2. Select the printer Select the printer listed as Bonjour Multifunction.
How to Open AirPrint Printer Settings Screen The settings screen of the AirPrint printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners.
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click (Delete) The selected print jobs will be deleted.
Removing AirPrint Printer That Is No Longer Required from List of Printers AirPrint printer that is no longer in use can be removed from the list of printers. Before removing AirPrint printer, remove the cable connecting the printer and PC. You cannot remove the AirPrint printer if not logged in as the administrator. For information about an administrative user, refer to the user's manual for the macOS. 1. Open System Preferences, and select Printers & Scanners 2.
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct 202
Printing/Scanning with Wireless Direct You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly. Follow the procedure below to use Wireless Direct. 1. Preparing the printer.
When the setting is completed, the Wireless router info screen is displayed. 8. Select Done and then press the OK button. The Wireless Direct is enabled and a device can be connected to the printer wirelessly. Note • You can check the following on the Wireless router info screen. Use the an item you want to check and then press the OK button. button to select • SSID: Identifier • Security protocol: Security setting and password • WL Direct dev.
Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. Printing/Scanning with Wireless Direct After connecting a device and the printer, start printing/scanning from the application of your device. Note • For more on printing or scanning from a device via wireless LAN, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY.
If you select SSID and press the OK button, you can check the updated identifier (SSID). Change password • Manual setup 1. Select Manual setup and then press the OK button. 2. Enter new password and then press the OK button. • Auto setup 1. Select Auto setup and then press the OK button. 2. Select Yes and then press the OK button. 3. Select Done and then press the OK button. If you select Security protocol instead of Done, you can check the updated password.
Printing Using Operation Panel Printing Templates Such as Lined or Graph Paper 207
Printing Templates Such as Lined or Graph Paper You can print a template form such as lined paper, graph paper, or checklist, etc. on A4, B5, or Letter-sized plain paper. Printable template forms Printing template forms Printable template forms The following templates are available: • Notebook paper You can select three line spacing formats.
• Staff paper You can print staff paper with 10 or 12 staves. Setting on the LCD: ◦ Staff paper 1: 10 staves ◦ Staff paper 2: 12 staves • Handwriting paper You can print handwriting paper. Setting on the LCD: Handwriting paper • Weekly schedule You can print a weekly schedule form. Setting on the LCD: Weekly schedule • Monthly schedule You can print a monthly schedule form. Setting on the LCD: Monthly schedule Printing template forms Print template form following the procedure below. 1.
5. Select a template you want to print and then press the OK button. Printable template forms 6. Specify the paper size and then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 7. Make sure that Plain paper is selected and then press the OK button. 8. Use the button or the Numeric buttons to specify the number of copies. 9. Press the OK button. The printer starts the color printing or the black & white printing depending on the selected form.
Paper Settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the paper settings for printing. Note • The default setting is different between when you print or copy from the operation panel of the printer, when you print from Smartphone/tablet, when you print from Windows, and when you print from macOS.
• Paper information registered in the printer: A4 When you start printing/copying, The size/type of loaded paper is different from the print settings appears on the LCD. When you press the OK button, the screen for selecting the processing method is displayed. Please choose one of the following. Note • Depending on the setting, the choices below may not be displayed. Use rear tray set. Select if you want to print on the paper loaded without changing the paper settings.
Default Setting for Displaying the Message which Prevents Misprinting • When you print/copy using the operation panel of the printer or when you print from smartphone/tablet: The message which prevents misprinting is enabled by default. To change the setting: Feed settings • When you print from Windows: The message which prevents misprinting is disabled by default.
Copying Making Copies Reducing/Enlarging Copies Basics Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 214
Making Copies This section describes the basic procedure to perform standard copying. 1. Make sure that printer is turned on. 2. Load paper. 3. Press the COPY button. The Copy standby screen is displayed. 4. Load the original document on the platen glass or in the ADF. 5. Confirm the page size and magnification. 1. Magnification 2. Page size Note • To change or confirm the page size, magnification, or other settings, press the Menu button, then use the button to display the desired setting item.
Adding the Copying Job (Reserve copy) If you load the original on the platen glass, you can add the copying job while printing (Reserve copy). The screen like shown below is displayed when you can reserve copy. Load the original on the platen glass and press the same button (the Color button or the Black button) as the one which you previously pressed. Important • When you load the original on the platen glass, move the document cover gently.
Setting Items for Copying You can change the copy settings such as the page size, media type, and intensity. In the copy mode, press the Menu button, use the button. Use the displayed. button to select a setting item, then press the OK button to adjust each setting item, then press the OK button. The next setting item is The LCD returns to the Copy standby screen when all the settings are complete. Note • The (asterisk) on the LCD indicates the current setting.
Note • Some of setting items are not available depending on the country or region of purchase. • Media type Select the media type of the loaded paper. Ex: • Print quality Select the print quality according to the original. Ex: Note • If you use Draft with the media type set to Plain paper and the quality is not as good as expected, select Standard or High and try copying again. • Select High to copy in grayscale. Grayscale renders tones in a range of grays instead of black or white.
Note • This setting item is displayed when standard copying is selected.
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel Scanning Using Smartphone/Tablet 220
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) 221
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
Note • To set the applications to integrate with, see Settings Dialog.
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility Lite main screen, and then scan again.
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) 226
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan Utility Lite. 3. To specify the paper size, resolution, PDF settings, etc., click Settings..., and then set each item in the Settings dialog.
Scanning Tips Positioning Originals (Scanning from Computer) 228
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction. • Close the document cover when scanning.
Important Important • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format. • For the portions in which items cannot be scanned, click Home to return to the top page of the Online Manual for your model and search for "Loading Originals." Multiple items: Allow 0.
2. Place documents on ADF, and then adjust document guides to width of documents. Insert the documents face-up until a beep sounds. To scan both sides of the documents, place the documents face-up. Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around.
Scanning Using Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link Printing/Scanning with Wireless Direct 232
Faxing Preparing for Faxing Sending Faxes Using Operation Panel of Printer Registering Recipients Sending Faxes from Computer (Windows) Sending Faxes from Computer (Mac OS) Receiving Faxes Other Useful Fax Functions 233
Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: If there is a power failure or if you accidentally unplug the power cord, the date/time settings will be reset. • The settings for user information and directory will be retained.
Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: Basic Connection (Connecting with General Telephone line) • If you connect the printer to another line such as an xDSL: Connecting Various Lines If the connection is incorrect, the printer cannot send/receive faxes. Connect the printer correctly.
Important • Be sure to connect the telephone line before the printer is turned on. If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug. Note • Refer to Rear View for the position of the telephone line jack and the external device jack. • Before connecting a telephone or answering machine, remove the Telephone connector cap.
• Connecting to an Internet Telephone A. Digital Subscriber Line B. xDSL modem (splitter may not be built-in to the modem) C. Broadband router compatible with Internet Telephone D. Computer E. Telephone or answering machine F. WAN (Wide Area Network) port G. LAN (Local Area Network) port H. TEL port I. LINE port * Port configurations and names may vary depending on the product. Note • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.
Note • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type. Setting Telephone Line Type • Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important • For users in China After plugging the power cord and turning on the printer, the telephone line type is selected automatically.
Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Fax settings, then press the OK button. 4. Select FAX user settings, then press the OK button. 5. Select TEL line auto select, then press the OK button. The current telephone line type is displayed.
Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note • The receiving operation procedure varies depending on the selected receive mode.
• Network switch may not be available depending on the country or region of purchase. • Refer to Receiving Faxes for information on receiving faxes or the procedure for each receive mode. About Receive Mode You can select the receive mode suitable for your fax use conditions: whether you use a dedicated line for fax, etc.
If you select ON, the printer automatically receives faxes after the external device rang a specified length of time. You can specify the length of time until automatic reception is started. ◦ User-friendly RX If you select ON, the printer automatically switches from telephone calling to fax reception by detecting the fax signal (CNG signal) when you lift the handset of the telephone or the answering machine answers.
Setting the DRPD Ring Pattern (US and Canada only) If you have subscribed to a Distinctive Ring Pattern Detection (DRPD) service provided by your telephone company, your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line, allowing you to have different numbers for fax calls and voice calls using only one telephone line.
Setting Sender Information You can set the sender information such as date/time, unit name, and unit fax/telephone number. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax. A. Date and time of transmission B. Unit fax/telephone number C. Unit name D.
Setting Date and Time This section describes the procedure to set the date and time. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4. Select Dev. user settings, then press the OK button. 5. Select Date/time setting, then press the OK button. 6. Set the date and time. button to move the cursor under the desired position, then use the Numeric buttons to Use the enter the date and time.
2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4. Select Dev. user settings, then press the OK button. 5. Select DST setting, then press the OK button. 6. Select ON, then press the OK button. To disable summer time, select OFF. 7. Set the date and time when summer time starts. 1. Select Start date/time, then press the OK button. 2. Make sure that Set month is selected, then press the OK button. 3.
9. Use the button to move the cursor under the desired position, use the Numeric buttons to enter the time (in 24-hour format) when summer time ends, then press the OK button. Precede single digits with a zero. 9. Press the FAX button to return to the Fax standby screen. Registering User Information This section describes the procedure to register the user information. Note • Before sending a fax, be sure to enter your name and fax/telephone number in Unit TEL no. registr. and Unit name registr.
3. Press the OK button. Note • You can enter the name up to 24 characters, including spaces. • For details on how to enter or delete characters: Entering Numbers, Letters, and Symbols 7. Press the FAX button to return to the Fax standby screen.
Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS) 250
Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.
Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button.
The fax/telephone number selected from the outgoing call logs is displayed. 2. Check the fax/telephone number, then press the OK button. The fax/telephone number is registered to the printer and the screen to enter the recipient's name is displayed. • From call log (IN) is selected as the registration method: The screen to select the fax/telephone number or the name from the incoming call logs is displayed. 1. Select a fax/telephone number or a name, then press the OK button.
If you select a name on From call log (IN) in step 9, the name may be already entered. If you do not change the name, go to step 11. Note • You can enter the name up to 16 characters, including spaces. Entering Numbers, Letters, and Symbols 11. Press the OK button to finalize registration. Note • To register another recipient's number and name, select an unregistered ID number and operate in the same procedure. • To return to the Fax standby screen, press the FAX button.
Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button.
You can choose a recipient with the two methods. The method can be switched by pressing the button. • When Add to group is displayed on the LCD: Use the button to select a recipient's ID number to register to the group dial. • When Enter first letter is displayed on the LCD: After you use the Numeric buttons to enter the first letter of the recipient's name you want to search, the registered recipients are displayed in alphabetical order.
11. Press the OK button to finalize registration. Note • To register another group, select an unregistered ID number and operate in the same procedure. • To return to the Fax standby screen, press the FAX button. • You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO. LIST.
Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button. Note • You can select Add directory entry from TEL no. registration in Fax settings after pressing the Setup button.
Note • This registration method may not be available depending on the country or region of purchase. ◦ Direct entry is selected as the registration method: The editing screen is displayed. Change the recipient's fax/telephone number, then press the OK button. Note • You can enter the fax/telephone number up to 60 digits (40 digits for the US, Canada, Korea and some regions of Latin America), including spaces. Entering Numbers, Letters, and Symbols • Press the button twice to enter a pause.
Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button. Note • You can select Add directory entry from TEL no. registration in Fax settings after pressing the Setup button.
Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. 1. Make sure that printer is turned on. 2. Load paper. 3. Press the FAX button. The Fax standby screen is displayed. 4. Press the Menu button. The FAX menu screen is displayed. 5. Select Print reports/lists, then press the OK button. 6. Select Directory list, then press the OK button. 7. Select an item to print, then press the OK button.
Registering Recipients Using Speed Dial Utility2 (macOS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer. You can also save them on the computer as a backup. For safety reasons, it is recommended that you backup the registered data on the computer using Speed Dial Utility2.
Starting Up Speed Dial Utility2 Important • Before starting up Speed Dial Utility2, make sure that the printer is connected to the computer correctly. • Do not plug in or unplug any cables while the printer is in operation, or when the computer is in sleep or standby mode. • If your printer is compatible with LAN connection, make sure that the printer is connected to the computer with LAN connection to use Speed Dial Utility2 via LAN connection.
Speed Dial Utility2 Dialog The following items are on the Speed Dial Utility2 dialog. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual.
Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit... button. 6. Load from PC... Displays the telephone directory saved on the computer. 7. Instructions Displays this guide. 8. Exit Quits Speed Dial Utility2.
Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Save to PC.... 4.
Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click Save. • To register the registered information to the printer: 1. Click Register to Printer. 2. When message appears, check it and click OK. The information is registered to the printer.
Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
To delete a member: Select a code to delete from group dial, and then click << Delete. 5. Click OK. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • To save the edited information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click Save. • To register the edited information to the printer: 1. Click Register to Printer. 2. When message appears, check it and click OK. The information is registered to the printer.
Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed. 4. Select an item to change, and then click Edit.... The User Information dialog is displayed. 5.
Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed. • To register a rejected number: 1. Select an unoccupied code from list, and then click Edit.... 2.
Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer. Note • In Speed Dial Utility2, the data of the telephone directory (RSD file, *.rsd) that is exported using Speed Dial Utility can be loaded. 1. Start up Speed Dial Utility2. 2.
Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes Sending Faxes Using Useful Functions 275
Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone. Sending Fax after Speaking on Telephone 1. Make sure that printer is turned on. 2. Press the FAX button.
button: By pressing this button once, "#" is entered. By pressing this button one more time, "P" is entered. 6. Press the Color button for color transmission, or the Black button for black & white transmission. The printer starts scanning the document. Important • Color transmission is available only when the recipient's fax device supports color faxing. • Do not open the document cover until scanning is completed. 7. Start sending.
• Do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent documents stored in the printer's memory are lost.
Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval. Automatic Redialing • Manual Redialing You can redial to the recipients dialed using the Numeric buttons.
Manual Redialing Follow the procedure below for manual redialing. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Load documents on the platen glass or in the ADF. 4. Adjust the scan contrast and resolution as necessary. Setting Items for Sending Faxes 5. Press the Menu button. The FAX menu screen is displayed. 6. Select Redial, then press the OK button. 7. Select the recipient's number to redial, then press the OK button. 8.
Setting Items for Sending Faxes If you select FAX TX settings after pressing the Menu button on the Fax standby screen, you can specify the settings of the scan contrast and the scan resolution. Adjust the scan contrast and resolution following the procedure below. 1. Press the Menu button on the Fax standby screen. The FAX menu screen is displayed. 2. Select FAX TX settings, then press the OK button. 3. Select Scan contrast, then press the OK button. 4. Select the scan contrast, then press the OK button.
7. Press the OK button. The LCD returns to the Fax standby screen.
Sending Faxes from Computer (Mac OS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint) 283
Sending Faxes Using AirPrint You can send faxes from a printer using AirPrint. To send faxes, add your printer to your computer. Checking Environment First, check your environment. • AirPrint operation environment A computer running Mac OS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications." • Requirement The computer and your printer must be connected correctly. Adding Printer to Computer 1.
2. In application, open document to fax. 3. Open Print dialog. To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper settings as needed.
6. Enter fax/telephone numbers in To.
If you specify a dialing prefix, enter the code in Dialing Prefix and specify the cover page settings as needed. 7. Click Fax. The number is dialed automatically and the fax is sent. Note • To cancel sending the fax, press the printer's Stop button. Automatic Redialing If the fax could not be sent (for example, when the recipient was busy), the number is redialed automatically according to the automatic redialing setting of the printer. You can enable or disable automatic redialing.
General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: Character Explanation 0-9*# For use in telephone and fax numbers. + space To make the number easier to read. You cannot insert a space at the front of a number.
Receiving Faxes Receiving Faxes Changing Paper Settings Substitute Reception in Printer's Memory Receiving Faxes Using Useful Functions 289
Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving a Fax Prepare for receiving a fax according to the following procedure. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Make sure of the receive mode setting. Make sure of the receive mode setting displayed on the Fax standby screen. Note • For details on how to change the receive mode: Setting Receive Mode 4.
Substitute Reception in Printer's Memory When TEL priority mode is selected: • When the call is a fax: The telephone will ring when a call incomes. Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset. The printer will receive the fax. Note • If the printer will not switch to fax reception, press the FAX button, then the Color or Black button to receive the fax.
• If Manual/auto switch of the advanced setting is set to ON, set RX start time to longer than the time before the answering machine starts playing the answering message. After making this setting, we recommend that you call the answering machine using a mobile phone, etc. to confirm that messages are recorded successfully in the answering machine. • Set your answering machine to answering mode and adjust it as follows: - The entire message should be no longer than 15 seconds.
When DRPD or Network switch is selected: • When the call is a fax: The telephone will ring when a call incomes. The printer will receive the fax automatically when the fax ring pattern is detected. Note • You can change the number of times to ring the telephone. Advanced Settings of Receive Mode • When the call is a voice call: The telephone will ring when a call incomes. When the printer does not detect the fax ring pattern, the telephone will continue ringing.
Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important • If the size of loaded paper is different from that specified in the paper size setting, Check page size Press [OK] are displayed on the LCD.
Note • The (asterisk) on the LCD indicates the current setting. Page size Select the page size from A4, Letter, LTR, or Legal. Note • Some of page sizes are not available depending on the country or region of purchase. Media type The paper type is set to Plain paper.
Substitute Reception in Printer's Memory The printer prints the received fax automatically by default. And furthermore, the printer stores the received fax in its memory. When the faxes are stored in the printer's memory, the FAX Memory lamp is lit or flashes. In the following conditions, the received fax is not printed automatically, only is stored in the printer's memory. (Substitute Reception) Then Received in memory is displayed at the Fax standby screen.
memory will be deleted in order from the earliest. As a result, you may not be able to see faxes either using printed material or the printer's memory. Therefore, if you use the fax capabilities, make sure sufficient ink remains in the ink tank in advance. In addition, we recommend you refill the ink tank early so that ink does not become insufficient while fax printing is in progress. Visually inspect the remaining ink in the printer's ink tank.
Other Useful Fax Functions Document Stored in Printer's Memory Using Information Services Transmission/Reception of Faxes Using ECM Summary of Reports and Lists 298
Document Stored in Printer's Memory The faxes will be stored in the printer's memory automatically when they are received. However, printer's memory has an upper limit on the number of faxes or subjects it can contain. When the printer's memory is full, faxes stored latest will overwrite those stored earliest. Information on Received Faxes By default, the received faxes will be printed automatically after they are received. In the following cases, the received faxes are not printed.
As long as paper is loaded, the printer will perform printing even when the ink remaining is insufficient. Therefore, in case ink remaining is low, printed faxes may be unclear due to blurring of ink. In such case if the amount of stored faxes has reached its upper limit of the printer's memory, faxes stored in the printer's memory will be deleted in order from the earliest. As a result, you may not be able to see faxes either using printed material or the printer's memory.
Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. 1. Make sure that printer is turned on. 2. Load paper. 3. Press the FAX button. The Fax standby screen is displayed. 4. Press the Menu button.
: Indicates the document during transmission. : Indicates the document sent with sequential broadcasting. • By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and print it following the procedure below. 1. Select the transaction number (TX/RX no.) of the document you want to print, then press the OK button. 2. Select whether to print only the first page of the document, then press the OK button.
Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number (TX/RX no.). If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first. Printing Document in Printer's Memory 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3.
• By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and delete it following the procedure below. 1. Select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button. The confirmation screen is displayed. 2. Select Yes, then press the OK button. The specified document will be deleted from printer's memory.
Frequently Asked Questions Network Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Cannot Print or Connect For other questions about network, click here.
List of Support Code for Error (Paper Jams) Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory Scanning Problems (Windows) Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wireless LAN Printer Suddenly Stopped Working for Some Reason Network Key
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Printing/Scanning from Smartphone/Tablet Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Packets Are Sent Constantly (Windows) Wireless Direct Cannot Print or Connect Printer Suddenly Sto
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 309
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wireless LAN 310
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings Is printer set to allow wireless communication? Make sure the or icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Is the printer connected to the wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. If is displayed: • Check wireless router configuration. After checking the wireless router setting, make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft) from the wireless router indoors.
After taking measures above, click Redetect on the Check Printer Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If the printer cannot be detected, the printer is not connected to the wireless router. Connect the printer to the wireless router. After connecting the printer to the wireless router, set up the network communication from the beginning.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer.
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing LEFT. For details, refer to the instruction manual supplied with the USB cable.
5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on web page. Note • You can use the Setup CD-ROM to redo setup. • For macOS: 1. Click Next. ◦ If the screen telling you that installation has not been completed appears, click Abort on displayed screen and finish setup. ◦ If the Connection failed. screen appears: 1. Click Next. 2. Click Next on displayed screen. 3. Click Back to Top on Select Printer screen. 4. Click Exit on Start Setup screen and finish setup. 3.
Cannot Find Printer while Using Wireless LAN Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the Check2 The icon on LCD . icon appears when you switch a mode by pressing the COPY button or other ones. If the icon is not displayed, select Active for WLAN activ./inactiv.
Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Check7 Make sure the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Note • If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. (Windows) Check8 If not, select it to enable bidirectional support.
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 325
Printer Suddenly Stopped Working for Some Reason Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print, Scan, or Fax from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the SSID set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility Check7 Make sure you are using a valid channel. Usable wireless channels may be limited depending on wireless network device used by your computer. See the instruction manual provided with your computer or wireless network device to check usable wireless channels. Check8 Make sure channel set on wireless router is a usable channel as confirmed in Check 7.
Select LAN settings > Wireless Direct > Wireless Direct set. > Switch WL Direct in this order and select Yes. Check3 Check the settings of your device (smartphone/tablet). Make sure wireless LAN is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for devices.
For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, passphrase, and dynamic encryption type must be the same for the wireless router, the printer, and your computer. Enter the passphrase configured on the wireless router (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Perform setup using the Setup CD-ROM or from the web page. • For macOS: Perform setup from the web page. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
If filtering MAC addresses or IP addresses at wireless router, check that MAC addresses or IP addresses for computer, network device, and printer are registered. Check2 Check3 If using WPA/WPA2 or WEP key, make sure encryption key for computer, network device, and printer matches key set for wireless router. Not only the WEP key itself, but also the key length, key format, the key ID to use, and the authentication method must be the same for the printer, the wireless router, and the computer.
Other Network Problems Checking Network Information Restoring to Factory Defaults 335
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information. Printing Network Settings For Windows, you can check the network setting information on the computer screen.
Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start button and select Command Prompt. In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt".
Checking Network Setting Information To check the printer's network settings information, print out the network settings information.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing, scanning, or faxing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup using the Setup CD-ROM or from the web page. • For macOS: Initialization erases all network settings on the printer, making printing, scanning, or faxing operation from a computer over a network impossible.
Printing Problems Printing Does Not Start Ink Is Not Coming Out Ink Runs Out Fast Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory 340
Printing Does Not Start Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Changing the Printer Operation Mode (macOS) Check4 If printing from a computer, delete jobs stuck in print queue. • For Windows: Deleting the Undesired Print Job • For macOS: Deleting the Undesired Print Job Check5 Is your printer's printer driver selected when printing? The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Ink Is Not Coming Out Check the remaining ink level. Check1 When an ink tank runs out of ink, refill the ink tank. If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink. Are the print head nozzles clogged? Check2 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
How to Do Ink Flush If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Ink Runs Out Fast After you refill the ink tanks, the printer takes in ink from the ink tanks and ink flows into the printer. Ink may seem to run out fast due to this procedure.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, flip through the paper before loading it. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Important • Do not tilt the printer or do not it upside down. Doing so may cause the ink to leak. Check7 Clean paper feed roller.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong 349
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check the remaining ink level. When an ink tank runs out of ink, refill the ink tank. If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink. Check3 Are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
Important • If ink flush is performed when the remaining ink level is insufficient, it may cause a failure. Be sure to check the remaining ink level before performing ink flush. How to Do Ink Flush When using paper with one printable surface, make sure paper is loaded with printable side facing up. Check4 Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Load paper with the printable side facing up.
Colors Are Unclear Check the remaining ink level. Check1 When an ink tank runs out of ink, refill the ink tank. If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink. Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen.
How to Do Ink Flush If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. We recommend putting unused paper back into the package and storing it flat.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion. • Printing from your computer (Windows) Check the intensity setting in the printer driver. Adjusting Intensity • Copying Setting Items for Copying Check6 Do not print outside recommended printing area. If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper. Resize the document using application software.
• For Windows: 1. Make sure printer is turned on. 2. Open printer driver setup window. Opening Printer Driver's Setup Screen 3. Click Maintenance tab and Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and click OK. 5. Check message and click OK. • For macOS: Set the waiting time using Remote UI.
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note • The direction of the vertical line pattern may vary depending on the image data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is ejected for cleaning.
Scanning Problems (macOS) Scanning Problems 360
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 361
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4 Check 5 Restart the computer.
Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your application.
Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems 364
Problems Sending Faxes Cannot Send a Fax Errors Often Occur When You Send a Fax 365
Cannot Send a Fax Is power turned on? Check1 • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the ON lamp is off), reconnect it, and then press the ON button to turn on the power. • If the power was turned off due to power failure, etc.
If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings. Fax settings Is fax number registered correctly in printer's directory? Check6 Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again. Changing Registered Information Note • You can check the registered information in the printer's directory by printing RECIPIENT TELEPHONE NUMBER LIST.
Errors Often Occur When You Send a Fax Check Check telephone line condition or connection. If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Err reduction (VoIP) on Adv. FAX settings under FAX settings. For details, see Err reduction (VoIP). FAX settings Note • If selecting Reduce does not reduce errors, select Do not reduce.
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Quality of Received Fax is Poor 369
Cannot Receive a Fax, Cannot Print a Fax Is power turned on? Check1 • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the ON lamp is off), reconnect it, and then press the ON button to turn on the power.
If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the printer. Check5 Is paper loaded? If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory Reception). Load paper, and then press the OK button.
Quality of Received Fax is Poor Check1 Check scan settings of sender's fax device. Ask the sender to adjust the scan settings of the fax device. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.
Telephone Problems Cannot Dial Telephone Disconnects During a Call 373
Cannot Dial Check1 Is telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly? Check the telephone line type setting and change it as necessary.
Telephone Disconnects During a Call Check Is telephone line cable or telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) are connected correctly.
Mechanical Problems Printer Does Not Turn On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 376
Printer Does Not Turn On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the setting from the operation panel: 1. Make sure printer is turned on. 2. Press the Setup button, use the button to select ECO (power on/off), and press the OK button. LCD and Operation Panel 3.
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed. Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing LEFT. For details, refer to the instruction manual supplied with the USB cable. Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver.
Installation and Download Problems Cannot Install MP Drivers (Windows) Updating MP Drivers in Network Environment (Windows) 381
Cannot Install MP Drivers (Windows) • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list on left. ◦ In Windows 7, click Start, and then click Computer. 2. Double-click the CD-ROM icon in the window that appears.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection. The printer is detected automatically in the network.
Errors and Messages An Error Occurs Message (Support Code) Appears 385
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer screen or the LCD. Depending on the error, a Support Code (error number) is displayed on the computer screen or the LCD.
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the LCD, see below. Message Appears on LCD If a message appears on the computer, see below.
Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while it was on. Check the error message that appears on the computer and click OK. The printer starts printing. See Unplugging the Printer for unplugging the power cord. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Writing Error/Output Error/Communication Error (Windows) Check1 If the ON lamp is off, make sure printer is plugged in and turn it on.
• In Windows 8.1, select Control Panel from Settings charm on Desktop > Hardware and Sound > Device Manager. • In Windows 7, click Control Panel, Hardware and Sound, and Device Manager. 2. Double-click Universal Serial Bus controllers and USB Printing Support. If USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check2 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note • When the information is being sent, a warning such as an Internet security message may appear. Make sure the program name is "IJPLMUI.exe" and allow it.
Note • A confirmation/warning dialog box may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1.
List of Support Code for Error Support code appears on the LCD and on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and on the computer screen and take the appropriate action in response.
6941 6942 6943 6944 6945 6946 • 9000 to 9ZZZ 9500 • A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed in paper output slot or in rear tray. What to Do If the paper is jammed in the paper output slot or in the rear tray, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes.
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes.
3. Check if jammed paper is under cartridge holder. If the jammed paper is under the cartridge holder, move the cartridge holder to the far right or left, whichever makes it easier to remove the paper. When moving the cartridge holder, hold the top of the cartridge holder and slide it slowly to the far right or left. 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it.
5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
7. Close scanning unit / cover gently. All jobs in the print queue are canceled. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper in the rear tray. • Set paper information for the paper in the rear tray. After carrying out the above measures, press the printer's OK button.
1200 Cause Scanning unit/cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not close it while you are refilling an ink tank.
1430 Cause Cartridge cannot be recognized. What to Do A cartridge may not be installed properly or this printer does not support the cartridges. If you are printing, press the printer's Stop button to cancel printing. Remove the cartridges and reinstall them properly following the steps below. This may resolve the error. 1. Open the scanning unit / cover. 2. Open the right and left ink tank covers. Important • When removing cartridges, always open the ink tank covers.
4. Remove the C (color) and B (black) cartridges. Important • When removing the cartridges, handle them carefully so that ink does not spatter. • Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction. • Do not touch the gold terminal or print head nozzles on a cartridge. The printer may not print properly if you touch them. 5. Reinstall the cartridges properly.
7. Press down both joint buttons. 8. Close both ink tank covers. 9. Gently close the scanning unit / cover.
If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
1640 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink by following the printer's instructions.
1700 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
1890 Cause Protective material or tape may still be attached to cartridge holder. What to Do Open the scanning unit / cover and make sure the protective material and tape have been removed from the cartridge holder. If the protective material or tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button and check the following. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • Make sure the platen glass and the print head alignment sheet are not dirty. • Make sure the loaded paper is correct. For print head alignment, load A4 or Letter-sized plain paper. • Make sure the print head nozzle is not clogged.
2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark alignment mark in the bottom right corner of the sheet with the . 2. Slowly close the document cover and press printer's Black or Color button. The printer starts scanning the print head alignment sheet, and automatically adjusts the print head position.
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
5011 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
5012 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the cartridges are properly installed. Open the scanning unit / cover, and then push the cartridge locking cover to make sure the cartridges are installed properly. Alternatively, push the joint buttons until they click into place. Turn the printer back on.
5200 Cause Printer error has occurred. What to Do Check the remaining ink level, and then refill the ink tank if necessary. Turn off the printer and unplug it. Wait about 10 minutes. Plug in the printer again and turn it back on. If the ink tank is refilled because it runs out of ink, perform Ink Flush. How to Do Ink Flush For Windows, you can also perform Ink Flush from your computer.
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
