G4000 series Online Manual Overview Printing Copying Scanning Faxing Frequently Asked Questions English
Contents Using This Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Basic Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Printing Photos from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Copying. . . . . . . . . . . . . . . . . .
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 ECO settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Network Connection Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Open the Printer Driver Setup Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Page Setup Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Print Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Canon IJ Printer Utility2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding Scanned Data to Computer Using Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277 Setting Items for Scanning Using Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 Preparing for Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Connecting Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 Network Settings and Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Connecting the Printer to a Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Restrictions. . .
Print Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear. . . . . . . . . . . . . . . . . 394 Colors Are Unclear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398 Lines Are Misaligned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Support Code for Error (Paper Jams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445 1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 Paper Is Jammed inside Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448 1000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
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* Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc. CMap Resources ----------------------------------------------------------Copyright 1990-2009 Adobe Systems Incorporated. All rights reserved. Copyright 1990-2010 Adobe Systems Incorporated. All rights reserved.
Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above c
Basic Operation Printing Photos from a Computer Copying Faxing 20
Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the paper support (A) and paper support extension (B). 2. Pull out the paper output tray (C) and open the output tray extension (D). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (E) with the paper width.
After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The asterisk " " will appear with the current page size and media type settings. 7. Use the button to select the type of the loaded paper on the rear tray, then press the OK button. 8. Click the My Image Garden icon (F) in Quick Menu.
10. Click the folder (H) with photos you want to print. 11. Click the photos (I) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For Mac OS: To select two or more photos at a time, click photos while pressing the command key. 12. Click Print (J). 13. Specify the number of copies, your printer name, media type, etc. (K). 14. Click Print (L).
For Mac OS: Click OK when the confirmation message appears, then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways.
Copying This section describes how to load originals and copy them to plain paper. 1. Open the paper support (A) and paper support extension (B). 2. Pull out the paper output tray (C) and open the output tray extension (D). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4. Align the paper guides (E) with the paper width.
After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The asterisk " " will appear with the current page size and media type settings. 7. Use the button to select the type of the loaded paper on the rear tray, then press the OK button. 8. Press the COPY button (F). 9. Open the document cover (G). 10.
Note • To copy two or more documents continuously, load them in the ADF (Auto Document Feeder). Loading Documents in the ADF (Auto Document Feeder) 11. Close the document cover gently. 12. Confirm the paper settings, then press the Black button or Color button (I).
Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features.
Faxing Fax multiple documents in black and white as follows. 1. Open the document tray (A). 2. Insert the document WITH THE SIDE TO SCAN FACING UP. 3. Adjust the document guide (B). 4. Press the FAX button (C).
5. Use the Numeric buttons (D) to enter the fax number. 6. Press the Black button (E). Note • Many other convenient faxing features are available.
Handling Paper, Originals, Ink Tanks, etc.
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes 32
Loading Plain Paper / Photo Paper You can load plain paper or photo paper. Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm), 5" x 7" (13 x 18 cm), Square 5" x 5" (13 x 13 cm), or Card 2.17" x 3.58" (55 x 91 mm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
3. Slide the paper guides (E) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP. 4. Slide the paper guides (E) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in the portrait orientation (F). Loading paper in the landscape orientation (G) can cause paper jams.
Note • Do not load sheets of paper higher than the load limit mark (H). After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The asterisk " 7. Use the " will appear with the current page size and media type settings.
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
3. Slide the paper guides (E) to open them, and load the envelopes in the center of the rear tray WITH THE ADDRESS SIDE FACING UP. The folded flap of the envelope will be faced down on the left side. Up to 10 envelopes can be loaded at a time. 4. Slide the paper guides (E) to align them with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (F).
After loading paper on the rear tray, the paper information registration screen for the rear tray is displayed on the LCD. 5. Press the OK button. 6. Use the button to select the size of the loaded envelopes on the rear tray, then press the OK button. Note • The asterisk " 7. Use the " will appear with the current page size and media type settings. button to select Envelope, then press the OK button.
Loading Originals Where to Load Originals Loading Originals on the Platen Glass Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals 39
Where to Load Originals The printer has two positions to load originals: platen glass and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on the platen glass Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF.
Loading Originals on the Platen Glass 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Important • Be sure to observe the following when loading the original on the platen glass. • Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. • Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original.
Loading Documents in the ADF (Auto Document Feeder) Note • To scan a document at optimum quality, load it on the platen glass. 1. Make sure that any original has been removed from the platen glass. 2. Open the document tray. 3. Insert the document in the document tray until you hear a beep sound. Load the document WITH THE SIDE TO SCAN FACING UP in the document tray. Note • For details on the supported originals, see below.
Loading Based on Use Load the original in the correct position on the platen glass according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Copy or fax Scanning by detecting the type and size of the original automatically Magazines, Newspapers, and Documents If you scan using the operation panel, select Auto scan for Document type in the scan mode.
Scanning from Computer (Mac OS) Loading the Original to Be Aligned with the Alignment Mark ( ) Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the alignment mark ( ). Portions placed on the diagonally striped area cannot be scanned. Important • The printer cannot scan the striped area (A) (0.04 inch (1 mm) from the edges of the platen glass). Loading in the Center of the Platen Glass Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.
Loading Two or More Originals Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen glass and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned. You can place up to 12 items. A: More than 0.4 inch (1 cm) Note • The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees.
Supported Originals platen glass Item Details Types of originals - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) - Documents that are not suitable for the ADF Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm) Quantity 1 sheet or multiple sheets* Thickness Max. 0.20 inch (5 mm) * Two or more originals can be loaded on the platen glass depending on the selected function.
• • • • Carbon paper or carbon-backed paper Surface treated paper Onion skin or thin paper Photo or thick paper 47
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Status 48
Refilling Ink Tanks Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower limit line (A), refill the ink tank. Note • If the function for notifying the remaining ink level (remaining ink level notification function) is enabled, resetting the remaining ink level count is required before refilling ink tank. There are two ways to reset the remaining ink level count.
Important • Do not touch tubes or other parts inside the printer. 3. Open ink tank cover. To refill the black ink tank, open the left ink tank cover (C). To refill color ink tanks, open the right ink tank cover (D). 4. Grab and remove the tank cap (E) of the ink tank to be refilled. Place the removed tank cap on the upper tank cap holder (F).
Important • Carefully remove the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when removing it. 5. Take a new ink bottle out of its package. 6. Hold the ink bottle upright and twist the bottle cap (G) to remove.
Important • When removing the bottle cap, avoid squeezing the sides of the ink bottle. Hold the ink bottle as shown in the figure above. If you push the sides of the ink bottle, ink will spatter. • Do not shake the ink bottle. Ink may spatter when opening the cap. • Even if the ink bottle is dented, the ink contained in the bottle can still be used without problem. 7. Refill the ink tank. Aligning the nozzle of the ink bottle with the bottle guide (H) on the printer, insert the nozzle into the inlet (I).
Note • When inserting the tank cap, be careful not to twist the tank cap rubber. 9. Close the ink tank cover. Important • If you cannot properly close the ink tank cover, check if you forgot to insert any tank caps of the ink tanks. If the tank cap is left on the tank cap holder, the ink tank cover cannot be closed. 10. Close the scanning unit / cover gently. Note • If the error message appears on the LCD, take appropriate action. An Error Occurs • The printer may make noise during operation.
If remaining ink level notification function is enabled Resetting the remaining ink level count when a remaining ink error occurs If the remaining ink level notification function is enabled, Check the ink tanks and the color indicator (BK/C/M/Y) of ink that runs out appear on the LCD when ink runs out. This setting is enabled by default. Important • The color of ink that is seen as fewest remaining amount when you visually inspect the remaining ink may not match with the color indicator appears on the LCD.
4. Use the button to select Yes or No and then press the OK button. 5. For C ink, M ink, and Y ink, perform the same operation as BK ink. The remaining ink level count of color that you selected Yes is reset. If you selected No for any colors, If you continue, the remaining ink level notification function will be disabled appears. Go to step 2 in To disable the remaining ink level notification function. • To disable the remaining ink level notification function 1.
• If you reset the remaining ink level count for all colors: 1. Make sure that printer is turned on. 2. Press the Setup button. 3. Select Ink notification set. and then press the OK button. 4. Select Reset ink lev. count and then press the OK button. The remaining ink level count will be reset for all colors; OK? appears. 5. Use the button to select Yes and then press the OK button. Are all the ink tanks refilled to the upper limit line? appears. 6.
• For Windows: Changing the remaining ink level notification setting • For Mac OS: Changing the remaining ink level notification setting Notes on ink bottles Important • Keep out of reach of children. • Do not drink ink. • Be careful not to get any ink in your eyes or in your mouth. (In case of eye contact or swallowing, rinse with water and contact a doctor immediately). • When you store ink bottles, close bottle caps completely and place bottles in standing position.
Checking Ink Status Check ink status with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note • To check the remaining ink level, visually inspect the remaining ink in the ink tank.
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning 59
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 60
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause cartridge problems. Note • Check the remaining ink level. If the ink level is low, take appropriate action. Checking Ink Status • If an error message is displayed on the LCD, see An Error Occurs.
Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply. From the printer Deep Print Head Cleaning From the computer • For Windows: Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads Note • If problem is not resolved after performing print head deep cleaning, perform system cleaning.
Adjusting Print Head Position 63
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill any ink tanks that are low. You need to prepare: a single sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a single sheet of A4 or Letter-sized plain paper in the rear tray.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in pattern A or horizontal white streaks in pattern B. If there are missing lines in pattern A: Cleaning the print head is required. C: Good D: Bad (lines are missing) If there are horizontal white streaks in pattern B: Cleaning the print head is required.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. Make sure that the power is turned on. 2. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 3.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Make sure that the power is turned on. 2. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 3. Use the button to select Deep cleaning and then press the OK button.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Refill any ink tanks that are low. You need to prepare: a single sheet of A4 or Letter-sized plain paper (including recycled paper)* * Be sure to use paper that is white and clean on both sides. 1. Make sure that the power is turned on. 2.
Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning. 6. Confirm the message, then load the print head alignment sheet on the platen glass.
7. Close the document cover gently, then press the Black or Color button. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. When adjusting the print head position is complete, remove the print head alignment sheet on the platen glass. Important • Do not open the document cover or move the print head alignment sheet on the platen glass until adjusting the print head position is complete.
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) 71
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Remove any paper from the rear tray. 3. Press the Setup button, use the button to select Maintenance, and press the OK button.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a single sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on. 2. Remove any paper from the rear tray. 3. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper. 4.
The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser Network Connection Network Connection Tips Network Settings (IJ Network Device Setup Utility) (Windows) I
Transporting Your Printer Legal Restrictions on Scanning/Copying Specifications 76
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 77
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications. • Do not place the printer on a thick rug or carpet. • Do not place the printer with its back attached to the wall.
Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using this product during an electrical storm.
• Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules. Do not make any changes or modifications to the equipment unless otherwise specified in the manual.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Connection to party lines is subjected to state tariffs.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremities: hands, wrists, feet and ankles). Pre-Installation Requirements Notice This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.
Please note when you connect an extension phone to this device, if you use an extension phone which has features such as "last number redial", redial memory numbers may be lost. Telepermitted equipment only may be connected to the telephone port. The telephone port is not specifically designed for 3-wire-connected equipment. 3-wire-connected equipment might not respond to incoming ringing when attached to this port.
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangereuses généralement associées aux équipements électriques et électroniques.
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la Directiva RAEE (2012/19/UE) i la legislació nacional.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.canon-europe.com/weee.
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en effektiv användning av naturresurserna.
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia odpadów, np.
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo.
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols 94
Main Components Front View Rear View Inside View Operation Panel 95
Front View (1) ADF (Auto Document Feeder) Load a document here. The documents loaded in the document tray are scanned automatically one sheet at a time. Loading Documents in the ADF (Auto Document Feeder) (2) operation panel Use to change the settings of the printer or to operate it. Operation Panel (3) document feeder cover Open when clearing jammed documents. (4) document guide Adjust this guide to match the width of document in the ADF. (5) paper support extension Open to load paper in the rear tray.
(10) document output slot Documents scanned from the ADF are delivered here. (11) document cover Open to load an original on the platen glass. (12) paper output tray Printed paper is ejected. Open before printing. (13) output tray extension Open to support ejected paper. (14) POWER lamp Lights after flashing when the power is turned on. (15) FAX Memory lamp Lights or flashes depending on the document stored in the printer's memory.
Rear View (1) USB port Plug in the USB cable to connect the printer with a computer. (2) external device jack Connect an external device such as telephone or answering machine. (3) telephone line jack Connect the telephone line. (4) power cord connector Plug in the supplied power cord. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer.
Inside View (1) ink tank covers Open to refill ink tanks. (2) scanning unit / cover Scans originals. Open to refill ink tanks or to remove jammed paper. (3) ink tanks The black ink tank is on the right, and the color ink tanks (cyan, magenta, and yellow) are on the left. If any ink levels are low, refill the low tanks. (4) cartridge holder Install the cartridge here. Note • For details on refilling ink tanks, see Refilling Ink Tanks. (5) Upper limit line Indicates the maximum capacity of the ink.
Operation Panel (1) LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. (2) Back button Returns the LCD to the previous screen. (3) FAX button Switches the printer to the fax mode. (4) COPY button Switches the printer to the copy mode. (5) SCAN button Switches the printer to the scan mode. (6) Setup button Displays the Setup menu screen. With this menu, you can perform printer maintenance and change printer settings.
(11) Menu button Displays the Copy menu, Scan menu, or FAX menu screen. (12) Numeric buttons Used to enter numerical values such as the number of copies, as well as fax/telephone numbers and characters. (13) Tone button Switches to tone dialing temporarily if your printer is connected to a rotary pulse line. (14) Stop button Cancels operation when print, copy, scan, or fax transmission/reception job is in progress. Note • The printer makes the beep sound when pressing keypad buttons on the operation panel.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 102
Confirming that the Power Is On The POWER lamp is lit when the printer is turned on. Even if the LCD is off, if the POWER lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not operated for about 10 minutes. To restore the display, press any button except the ON button or perform the print operation. You cannot change the wait time before the LCD turns off.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The POWER lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is displayed on the LCD, see An Error Occurs. • You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the POWER lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, Unplugging the Printer and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the POWER lamp is off. Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. • If the power cord is unplugged, the date/time settings will be reset and all documents stored in the printer's memory will be lost.
LCD and Operation Panel The mode button (A) on the operation panel allows you to switch between the copy mode, scan mode, fax mode, and setup menu screen. Pressing the Menu button (B) in the respective modes shows the menu screen to select various functions or settings. Selecting a Menu or Setting Item On the menu screen or settings screen, use the the OK button (D) to proceed with the procedure.
Select Scan contrast, press the OK button (D). Use the button (C) to change the contrast, then press the OK button (D). Network Status Indication Wireless LAN setting and the network status indicate by the icon. icon is displayed on the LCD after pressing each mode button, Wireless LAN is enabled and the printer is connected to the wireless router. Depending on the signal state, the icon will change. You can use the printer over a wireless LAN without any problems.
Entering Numbers, Letters, and Symbols Use the Numeric buttons to enter or edit such information as unit name, a recipient's name for the directory, etc. Switching the Input Mode Each time the Tone button is pressed, the input mode is switched. The current input mode appears at the upper right corner of the LCD. Note • Only numbers and symbols that are available for the type of information you are entering are displayed, such as numbers for telephone or fax number input.
List of Characters Assigned to Each Numeric Button For Fax/Telephone Number, Name, Number of Copies Lowercase mode (:a) Button Uppercase mode (:A) Numeric mode (:1) Fax/Telephone no. 1 1 abcåäáàãâæç ABCÅÄÁÀÃÂÆÇ 2 2 defëéèê DEFËÉÈÊ 3 3 gh i ï í ì î GH I Ï Í Ì Î 4 4 jkl JKL 5 5 mnoñøöóòõô MNOÑØÖÓÒÕÔ 6 6 pqrsþ PQRSÞ 7 7 tuvüúùû TUVÜÚÙÛ 8 8 wxyzý WXYZÝ 9 9 0 0 . @ - _ SP*1 # #!",;:^`=/|'?$%&+()[]{}<> Switch the input mode. *1 "SP" indicates a space.
pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 . @ - _ SP*2 #!",;:^`=/|'?$%&+()[]{}<>\~ Switch the input mode. *2 "SP" indicates a space.
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser 113
Changing Printer Settings from Your Computer (Mac OS) Registering a Changed Printing Profile Managing the Printer Power Changing the Printer Operation Mode 114
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. In the Print dialog, set the necessary items 2. Select Save Current Settings as Preset... from the Presets 3.
Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
Managing the Printer Power This function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility2 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
4. Apply the settings Click OK. When the confirmation message appears, click OK. The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure. Important • When you use the printer by connecting it to a telephone line via a modular cable, you can set Auto Power Off but the power will not be turned off automatically.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. The procedure for configuring Custom Settings is as follows: 1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the Canon IJ Printer Utility2 Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Fax settings Print settings LAN settings Dev. user settings Firmware update Feed settings Reset setting Ink notification set.
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amt. as an example. Note • The * (asterisk) on the LCD indicates the current setting. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings and then press the OK button. The Device settings screen is displayed. 4.
Setting Items on Operation Panel Items for Printer Fax settings Dev. user settings Web service setup ECO settings Quiet mode Items for Paper/Printing Print settings Feed settings Ink notification set.
Fax settings Select this menu from Setup menu. Easy setup TEL no. registration FAX user settings Adv. FAX settings Auto print settings Security control Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. Summary of Reports and Lists Easy setup The printer must be set up depending on your telephone line and use of the faxing function. Follow the procedure according to the instructions on the LCD.
Note • This setting may not be available depending on the country or region of purchase. • TEL line auto select (China only) If you select ON, the telephone line type is selected automatically. If you select OFF, you can select the telephone line type manually. Setting Telephone Line Type Adv. FAX settings • Auto redial Enables/disables automatic redialing. If you select ON, you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts.
• Adv. communication ◦ ECM TX Selects whether to send faxes in Error Correction Mode (ECM). Transmission/Reception of Faxes Using ECM ◦ ECM RX Selects whether to receive faxes in Error Correction Mode (ECM). Transmission/Reception of Faxes Using ECM ◦ TX start speed Selects the fax transmission speed. Ex: The following settings are available. 33600 bps/14400 bps/9600 bps/4800 bps The * (asterisk) on the LCD indicates the current setting.
For details on the received fax stored in the printer's memory: Document Stored in Printer's Memory • Activity report Selects whether to print ACTIVITY REPORT automatically. If you select Print, the printer prints ACTIVITY REPORT for the 20 histories of sent and received faxes automatically. For details on the procedure to print ACTIVITY REPORT manually: Summary of Reports and Lists • TX report Selects whether to print TX REPORT/ERROR TX REPORT automatically after sending a fax.
• Caller rejection If you subscribe to the Caller ID service, the printer detects the sender's Caller ID. If the sender's ID matches the condition specified in this setting, the printer rejects the phone call or fax reception from the sender. If you select Subscribed, you can specify the settings of rejection. Using Caller ID Service to Reject Calls Note • This setting may not be supported depending on the country or region of purchase.
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Extended copy amt. Selects the amount of image that extends off the paper when copying in Borderless (full). Slight cropping may occur at the edges since the copied image is enlarged to fill the whole page.
LAN settings Select this menu from Device settings in Setup menu. Wireless LAN Wireless Direct Print LAN details Common settings Wireless LAN • Wireless LAN setup Selects the setup method for wireless LAN connection. Note • You can also enter this setting menu by selecting Wireless LAN setup from the Setup menu screen. ◦ Easy WL connect Select if you specify the settings of the access point information to the printer directly from a device (such as a smartphone) without operating the wireless router.
• Update SSID/PW Updates the identifier (SSID) and password for Wireless Direct. • Change device name Changes the printer's name displayed on a Wi-Fi Direct compatible device. • Confirm request Set whether the printer displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer. Print LAN details You can print out the network settings of the printer such as its IP address and SSID.
• Bonjour settings Setting items for LAN using Bonjour for Mac OS. Enab./disab. Bonjour Selecting Active allows you to use Bonjour to perform the network settings. Enter service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note • You cannot use the same service name as that already used for other LAN connected devices. • LPR setting Enables/disables the LPR setting. • RAW protocol Enables/disables RAW printing.
Dev. user settings Select this menu from Device settings in Setup menu. • Date/time setting Sets the current date and time. Setting Sender Information Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. • Date display format Sets the format of dates displayed on the LCD and printed on sent faxes. • DST setting Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward at certain periods of the year.
• Language selection Changes the language for LCD messages and menus.
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Note • Only Current version is available when Inactive is selected for WLAN activ./inactiv.. • Install update Performs the firmware update of the printer. Follow the on-screen instructions to perform update. Important • When you use this function, make sure the printer is connected to the Internet.
Feed settings Select this menu from Device settings in Setup menu. By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For details: Paper Settings • Register paper info Registers the paper size and the media type you load on the rear tray.
Reset setting Select this menu from Device settings in Setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. Important • Depending on the setting item, it is necessary to perform connection or setup again after you have returned the setting back to the default. • Web service setup Returns the Web service settings back to the default.
2. Delete all the numbers and the letters by pressing the Back button. 3. Press the OK button after deleting all the numbers and the letters. • ON is selected for Device info sending on Dev. user settings after you have reset the setting to send device information. However, the printer does not send device information. Select OFF to disable the function to send device information.
Ink notification set. Select this menu from Setup menu. • Ink notification If ON is selected, the message appears on the LCD when ink runs out. Refilling Ink Tanks Note • The * (asterisk) on the LCD indicates the current setting. If this menu is changed OFF to ON, For correct operation of the function, you must refill all ink tanks to the upper limit line appears. Refill the ink tanks of all colors to the upper limit line and then press the OK button.
Refilling Ink Tanks 139
System information Select this menu from Setup menu. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number.
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning on Printer Automatically Turning off Printer Automatically Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer or the printer is operated for scanning from the computer. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select ECO settings and then press the OK button.
Network Connection Network Connection Tips 142
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 143
Default Network Settings LAN Connection Defaults Item Default Enable/Disable LAN Disable LAN SSID BJNPSETUP Wireless LAN security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon G4000 series LPR setting Enable RAW protocol Enable LLMNR Active ("XX" represents alphanumeric characters.
*2 The password is specified automatically when the printer is turned on for the first time. *3 "ZZZZZZ" represents last six digits of printer's MAC address.
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For Mac OS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For Mac OS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or follow the instructions on the Canon website. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, follow the instructions on the Canon website.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load two sheets of A4 or Letter-sized plain paper. 3. Press Setup button. The Setup menu screen appears. 4. Select Device settings and press OK button. 5. Select LAN settings and press OK button. 6. Select Print LAN details and press OK button.
Signal Strength Signal strength 0 to 100 [%] TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.
Connection Connection status Active/Inactive SSID SSID Wireless Direct SSID Password Password Wireless Direct password (10 alphanumeric characters) Channel Channel 3 Encryption Encryption method AES Authentication Authentication method WPA2-PSK TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.
DNS Server Obtain DNS server address auto- Auto/Manual matically Primary Server Primary server address XXX.XXX.XXX.XXX Secondary Server Secondary server address XXX.XXX.XXX.XXX Proxy Server Proxy server setting Enable/Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert. Fingerprt(SHA-1) Certificate fingerprint (SHA-1) XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Cert.
Changing Wireless LAN Connection Method Follow either procedure below to change wireless LAN connection method (infrastructure or wireless direct). • For Windows: ◦ Use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important • Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below. 1.
Ensuring Optimal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Canceling Print Jobs Set Rear Tray Paper Information After Loading Paper Keeping Print Quality High Transporting Your Printer 153
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly. • Do not tilt the printer. Ink may leak. • Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.
Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print. • If the power cord is unplugged, the date/time settings will be reset and all documents stored in the printer's memory will be lost. Send or print a necessary document before unplugging the power cord. 6. Retract the paper output tray and the output tray extension, then close the paper support and the document tray. 7.
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN *2: IEEE802.11n *3 / IEEE802.11g / IEEE802.11b *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Power supply AC 100-240 V, 50/60 Hz Power consumption Printing (Copy): Approx. 13 W Standby (minimum): Approx. 1.1 W *1*2 OFF: Approx. 0.3 W *1 *1 USB connection to PC *2 The wait time for standby cannot be changed. External dimensions Approx. 17.6 (W) x 13 (D) x 7.8 (H) inches Approx. 445 (W) x 330 (D) x 197 (H) mm * With the Paper Output Tray retracted. Weight Approx. 15.8 lb (Approx. 7.2 kg) * With the Print Head and ink tanks installed.
Fax Specifications Applicable line Public Switched Telephone Network (PSTN) Communication mode Super G3, G3 Data compressing system Black: MH, MR, MMR Color: JPEG Modem speed max. 33.6 kbps (Automatic fallback) Transmission speed Black: Approx. 3 seconds/page at 33.6 kbps (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) Color: Approx. 1 minute/page at 33.6 kbps (Based on Canon COLOR FAX TEST SHEET.
Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region. Communication distance: Indoors 164 feet/50 m * Effective range varies depending on the installation environment and location.
Other Supported OS Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS, Android, Windows RT, and Windows 10 Mobile. Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link An internet connection is required to use Easy-WebPrint EX and all the Online Manual. Windows: Operation can only be guaranteed on a PC with pre-installed Windows Vista or later.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 162
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions.
Standard sizes: • Letter • Legal • A4 • B5 • A5 • L(89x127mm) • KG/4"x6"(10x15) • • • • • • • • • • • 2L/5"x7"(13x18) Hagaki Hagaki 2 8"x10"(20x25cm) Square 5"x5" 127x127mm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits: • Minimum size: 2.17 x 3.51 inches (55.0 x 89.0 mm) • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range.
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Rear Tray Paper Output Tray Canon Red Label Superior Approx. 100 sheets Approx. 50 sheets Canon Océ Office Colour Paper Approx. 80 sheets Approx. 50 sheets High Resolution Paper *1 Approx. 80 sheets Approx. 50 sheets Paper for printing photos: Media Name
Plain Paper (including recycled paper)*1 Approx. 100 sheets (10 sheets: Legal) Approx. 50 sheets (10 sheets: Legal) Envelopes 10 envelopes *3 *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity. In this case, load half the amount of paper or less. *2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding. In this case, load one sheet at a time.
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (Mac OS Printer Driver) Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPrint-enabled Printer with Mac 169
Printing from Application Software (Mac OS Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver 170
Basic Printing Setup This section describes the simple setup procedure so that the printer prints properly. Basic Printing Setup 1. Check that printer power is on 2. Load paper in printer 3. Select printer Select your model from the Printer list in the Print Dialog. Note • Click Show Details to switch the Setup window to the detailed display. 4. Select the paper size For Paper Size, select the paper size to be used. You can also set the number of copies, the printing range, and the printing direction.
5. From the pop-up menu, select Quality & Media 6. Select media type Select the media type that is loaded in the printer.
7. Select print quality For Print Quality, select High, Standard, or Draft, whichever matches the purpose. Important • The print quality selections will differ depending on which print setting you select. 8. Click Print When you execute printing, the printer prints the document to match the media type and paper size.
Important • If you check the Do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed. • In the Presets section, click Save Current Settings as Preset... to register the specified settings. Note • If the paper settings in the print dialog differ from the paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings.
Paper Settings on the Printer Driver and the Printer (Media Type) When you use this printer, selecting a media type and paper size that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Canon genuine papers (Document Printing) Media Type in the printer driver Media name
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer.
Various Printing Methods Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dimensions (Custom Size) 177
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog. 2. Select Paper Handling from the pop-up menu 3.
5. Click Print When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Important • When the Borderless Extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Click Print When you execute print, the data is printed without any margins on the paper. Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "(borderless)" from the Paper Size.
When you are not satisfied with the result of borderless printing, reduce the amount of extension. The extension amount decreases as the Borderless Extension slider is moved to the left. Important • When the amount of extension is decreased, an unexpected margin may be produced on the print, depending on the size of the paper. Note • When the Borderless Extension slider is set to the leftmost position, image data will be printed in the full size.
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note • Depending on the Scale value that you set, an error message may be displayed. 3. Complete the setup On the Print Dialog, click Print. When you execute print, the document will be printed with the specified scale.
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2. Set the number of original you print on one page In Pages per Sheet, specify the number of page you print on one page. 3. If necessary, set the following items Layout Direction To change the page placement order, select an icon from the list.
Flip horizontally Select this check box to reverse left and right of the document. 4. Click Print When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Setting Up Envelope Printing The procedure for performing envelope printing is as follows: 1. Load envelope into printer 2. Select paper size in print dialog For Paper Size, select Envelope #10, Envelope DL, Envelope You4, or Envelope You6. 3. Set printing orientation To print the addressee information horizontally, select Horizontal for Orientation. Then check the Reverse page orientation from the Layout pop-up menu in the Print dialogue. 4. From pop-up menu, select Quality & Media 5.
Printing on Postcards This section describes the procedure for postcard printing. 1. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. • When printing a return postcard, always set the paper size to Postcard Double from your application software or the printer driver. • Do not fold the return postcard.
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Select the print quality Select Custom for Print Quality. 3. Setting the print quality level Move the Quality slider to select the print quality level. 4. Click Print When you execute print, the image data is printed with the selected print quality level.
Overview of the Printer Driver Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver) 189
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different models support different print data formats, you need a printer driver for the specific model you are using.
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup Dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software. Settings Click the pop-up menu, and then select the following items: Page Attributes Set the paper size or scaled printing. Save as Default You can save the attributes of the displayed page as the default settings.
Print Dialog In the Print dialog, you can set paper type and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens. Presets You can save or delete the settings of the Print dialog. Note • You can select Show Presets... to check the print settings that are set in the Print dialog.
Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Quality & Media You can set basic print settings that match the printer.
Canon IJ Printer Utility2 The Canon IJ Printer Utility2 allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility2 You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu. Cleaning Clean the printer to prevent print smudges and clear up clogged print head nozzle.
• Depending on the items selected, the computer communicates with the printer to obtain information. If the computer is unable to communicate with the printer, an error message may be displayed. If this happens, click OK to display the most recent settings specified on your computer.
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners (Print & Scan).
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from the Format For list. If you select another printer, printing may not be performed properly. • The following functions cannot be used in Mac OS, though they can be used in Windows computers.
Installing Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. This section explains the procedure for installing the downloaded printer driver. 1. Mount disk Double-click the disk image file that you downloaded. The file unzips, and the disk is mounted. 2. Start Installer In the unzipped disk, double-click "PrinterDriver_XXX_YYY.pkg" ("XXX" is the model and "YYY" is the version). 3.
Printing Directly from Smartphone/Tablet Android Print Printing from an AirPrint-enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct 200
Using Printer with Wireless Direct You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly. Follow the procedure below to use Wireless Direct. 1. Changing Printer's Settings 2.
6. Select Switch WL Direct and then press the OK button. 7. Select ON and then press the OK button. 8. Select Done and then press the OK button. The Wireless Direct is enabled and a device can be connected to the printer wirelessly. Note • You can check the following on the Wireless router info screen. Use the select an item you want to check and then press the OK button. button to • SSID: Identifier • Security protocol: Security setting and password • WL Direct dev.
• Depending on the device you are using, entering the password is required to connect a device to the printer via wireless LAN. Enter the password specified for the printer. • If your Wi-Fi Direct compatible device is set to prioritize using Wi-Fi Direct and it is connecting to the printer, the printer displays a confirmation screen asking if you allow the device to connect to the printer. Make sure the name on the LCD is the same as that of your wireless communication device and select Yes.
2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings and then press the OK button. The Device settings screen is displayed. 4. Select LAN settings and then press the OK button. 5. Select Wireless Direct and then press the OK button. 6. Select a setting item and then press the OK button. Update SSID/PW Updates the identifier (SSID) and the password for Wireless Direct. Select Yes and then press the OK button on the confirmation screen.
Paper Settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver.
When the paper settings for printing or copying are different from the paper information registered to the printer: Ex: • Paper setting for printing or copying: A5 • Paper information registered to the printer: A4 When you start printing or copying, a message is displayed. Pressing the OK button displays the paper setting specified for printing or copying under the message. Note • Depending on the setting, the choices below may not be displayed. Use rear tray set.
• For Mac OS: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Cancel Cancels printing. Select when you change the paper settings specified for printing or copying. Change the paper settings and try printing again. Default Setting for Displaying the Message which Prevents Misprinting • When you print using the operation panel of the printer: The message which prevents misprinting is enabled by default.
Making Copies This section describes the basic procedure to perform standard copying. 1. Make sure that printer is turned on. 2. Load paper. 3. Press the COPY button. The Copy standby screen is displayed. 4. Load the original document on the platen glass or in the ADF. 5. Confirm the page size and magnification. 1. Magnification 2. Page size Note • To change or confirm the page size, magnification, or other settings, press the Menu button, then use the button to display the desired setting item.
• If you load the original on the platen glass, you can add the copying job while printing. Adding the Copying Job (Reserve copy) Adding the Copying Job (Reserve copy) If you load the original on the platen glass, you can add the copying job while printing (Reserve copy). The screen below is displayed when you can reserve copy. Load the original on the platen glass and press the same button (the Color button or the Black button) as the one which you previously pressed.
Setting Items for Copying You can change the copy settings such as the page size, media type, and intensity. Press the Menu button, use the Use the displayed. button to select a setting item, then press the OK button. button to adjust each setting item, then press the OK button. The next setting item is The LCD returns to the Copy standby screen when all the settings are complete. Note • The * (asterisk) on the LCD indicates the current setting.
Note • Some of setting items are not available depending on the country or region of purchase. • Media type Select the media type of the loaded paper. Ex: • Print quality Select the print quality according to the original. Ex: Note • If you use Draft with the media type set to Plain paper and the quality is not as good as expected, select Standard or High and try copying again. • Select High to copy in grayscale. Grayscale renders tones in a range of grays instead of black or white.
Note • This setting item is displayed when standard copying is selected.
Scanning from Computer (Mac OS) Scanning Using Scanner Driver (ICA Driver) Using IJ Scan Utility Using Scanner Driver (ICA Driver) Scanning Using AirPrint Using IJ Scan Utility Lite Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings 213
Scanning Using Scanner Driver (ICA Driver) Using IJ Scan Utility Using Scanner Driver (ICA Driver) 214
Using IJ Scan Utility What Is IJ Scan Utility (Scanner Software)? Starting IJ Scan Utility Using Auto Scan Function Basics IJ Scan Utility Screens 215
What Is IJ Scan Utility (Scanner Software)? IJ Scan Utility is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the IJ Scan Utility main screen. IJ Scan Utility Features Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
Important • Some functions are available only when My Image Garden is installed. Note • To set the applications to integrate with, see Settings Dialog.
Starting IJ Scan Utility Note • If you have more than one scanner or have changed from USB to network connection, set up the network environment from IJ Scan Utility. Network Scan Settings Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility2 icon to start IJ Scan Utility.
Using Auto Scan Function Auto Scan allows for automatic detection of the item type. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility main screen, and then scan again.
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) Place multiple documents on the ADF (Auto Document Feeder) and scan at one time. Note • You can scan multiple documents at one time from the ADF when scanning via Auto, Document, Custom, or Driver. Refer to "Using Scanner Driver (ICA Driver)" for how to scan using the scanner driver. Using Auto Scan: The item type is detected automatically. Click Auto in the IJ Scan Utility main screen and scan.
5. Select Select Source according to the documents to be scanned. To scan only the front side of each document, select Document (ADF/Platen) or Document (ADF Simplex). To scan the front side then the back side of each document, select Document (ADF Manual Duplex).
6. Set the color mode, document size, and scanning resolution as required. Click Document Scan Orientation Settings... to specify the orientation of the documents to be scanned. In the displayed dialog, you can specify the Orientation and Binding Side. How to place the documents when scanning the back sides depends on the Binding Side. When setting is completed, click OK. The IJ Scan Utility main screen appears. Note • Refer to the following pages for details on the setting items in the Settings dialog.
When Document (ADF Manual Duplex) is selected for Select Source, proceed to Step 8. 8. Follow the on-screen instructions to place the documents. Note • The screens for scanning with Orientation set to Portrait are used as examples in the following descriptions. When Long edge is Selected for Binding Side in Document Scan Orientation Settings...: Place the documents after rotating the output documents 180 degrees. When Short edge is Selected for Binding Side in Document Scan Orientation Settings...
9. Click OK. Scanning starts. Note • To cancel the scan, click Cancel. • Scanned images are saved in the folder set for Save in in the corresponding Settings dialog displayed by clicking Settings.... In each Settings dialog, you can also make advanced scan settings.
IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Settings (Auto Scan) Dialog Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (Save to PC (Auto)) Dialog Settings (General Settings) Dialog 225
IJ Scan Utility Main Screen Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility2 icon to start IJ Scan Utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon. Product Name Displays the name of the product that IJ Scan Utility is currently set to use. If the displayed product is not the one you want to use, select the desired product from the list.
Driver Allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the Settings (Driver) dialog. Instructions Opens this guide. Settings... Displays the Settings dialog in which you can specify the scan/save settings and the response after scanning.
Settings Dialog The Settings dialog has three tabs: (Scanning from a Computer), (Scanning from the Operation Panel), and (General Settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (Scanning from a Computer) Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden.
Important • When the Settings dialog is displayed from My Image Garden, the Operation Panel) tab does not appear. (Scanning from the (General Settings) Tab Set the model to use, file size restriction on e-mail attachment, language for detecting text in images, and the folder in which to save images temporarily.
Settings (Auto Scan) Dialog Click Auto Scan on the (Scanning from a Computer) tab to display the Settings (Auto Scan) dialog. In the Settings (Auto Scan) dialog, you can make advanced scan settings to scan by automatically detecting the item type. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important • When the Settings dialog is displayed from My Image Garden, the setting items for Application Settings do not appear.
• Long narrow items such as panoramic photos • Reflective disc labels may not be scanned as expected. • Place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to "Positioning Originals (Scanning from Computer)" for how to place items. • When scanning two or more documents from the ADF (Auto Document Feeder), place documents of the same size.
Important • The save format may differ depending on how you place the item. Positioning Originals (Scanning from Computer) JPEG Image Quality You can specify the image quality of JPEG files. PDF Compression Select the compression type for saving PDF files. Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server.
Do not start any application Saves to the folder specified in Save in. Note • To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click (Plus) in the displayed dialog and specify the application or folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Settings (Document Scan) Dialog Click Document Scan on the Scan) dialog. (Scanning from a Computer) tab to display the Settings (Document In the Settings (Document Scan) dialog, you can make advanced scan settings to scan items as documents. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important • When the Settings dialog is displayed from the Scan screen of My Image Garden, the setting items for Application Settings do not appear.
• Scanning magazines: Magazine • Scanning documents from the ADF (Auto Document Feeder): Document (ADF Simplex), Document (ADF Manual Duplex), or Document (ADF/Platen) Note • When Document (ADF/Platen) is selected and documents are placed both on the platen and ADF, those placed on the ADF will be scanned. Color Mode Select the color mode in which to scan the item. Paper Size Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears.
Important • Binding Side cannot be specified when scanning only the front side of each document. Image Processing Settings Click (Right Arrow) to set the following. Note • The displayed items vary by Select Source and Color Mode. Apply Auto Document Fix Select this checkbox to sharpen text in a document or magazine for better readability. Important • The color tone may differ from the source image due to corrections. In that case, deselect the checkbox and scan.
Important • This function is available only when scanning from the platen. Note • Click Driver in the IJ Scan Utility main screen and scan to correct gutter shadows when scanning non-standard size items or specified areas. Refer to "Gutter Correction" for details. • When you enable this function, scanning may take longer than usual with network connection. Correct slanted text document Detects the scanned text and corrects the angle (within -0.1 to -10 degrees or +0.1 to +10 degrees) of the document.
(2) Save Settings Area File Name Enter the file name of the image to be saved. When you save a file, the date and four digits are appended to the set file name in the "_20XX0101_0001" format. Note • When you select the Save to a subfolder with current date checkbox, the date and four digits are appended to the set file name. Save in Displays the folder in which to save the scanned images. To add a folder, select Add...
Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search. Important • This appears only when PDF or PDF (Multiple Pages) is selected in Data Format. Note • If text cannot be searched correctly, we recommend that you select 300 dpi or higher for Resolution. • PDF files that are searchable in the language selected in Document Language on the (General Settings) tab of the Settings dialog are created.
Do not start any application Saves to the folder specified in Save in. Note • To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click (Plus) in the displayed dialog and specify the application or folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Settings (Save to PC (Auto)) Dialog Click Save to PC (Auto) on the (Save to PC (Auto)) dialog. (Scanning from the Operation Panel) tab to display the Settings In the Settings (Save to PC (Auto)) dialog, you can specify how to respond when saving images to a computer after scanning them from the operation panel by automatically detecting the item type. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area (1) Scan Options Area Paper Size Auto is selected. Resolution Auto is selected.
Image Processing Settings Click (Right Arrow) to set the following. Apply recommended image correction Applies suitable corrections automatically based on the item type. Important • The color tone may differ from the source image due to corrections. In that case, deselect the checkbox and scan. Note • Scanning takes longer than usual when you enable this function. (2) Save Settings Area File Name Enter the file name of the image to be saved.
PDF Compression Select the compression type for saving PDF files. Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search.
Defaults You can restore the settings in the displayed screen to the default settings.
Settings (General Settings) Dialog Click the (General Settings) tab to display the Settings (General Settings) dialog. In the Settings (General Settings) dialog, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save images temporarily. Important • When the Settings dialog is displayed from My Image Garden, some options may not appear.
Folder to Save Temporary Files Displays the folder in which to save images temporarily. Click Browse... to specify the destination folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Network Selection Screen You can select the scanners or printers to be used for scanning or printing over a network from your computer or the operation panel. Network Selection Screen In Product Name in the Settings (General Settings) dialog, select an item with "Network" after the product name from the list, then click Select that appears to the right of the product name to display the network selection screen.
• If you have changed the Bonjour service name after selecting your scanner or printer by Bonjour service name, reopen the network selection screen and select the new Bonjour service name from Scanners. Note • If the Bonjour service name of your scanner or printer does not appear or cannot be selected, check the following, click OK to close the screen, then reopen it and try selecting again.
Using Scanner Driver (ICA Driver) You can scan by starting the scanner driver from various applications. Refer to Help of Mac OS for how to scan. Note • Refer to "Image Corrections and Color Adjustments" for details on the setting procedures for image correction and color adjustment. • Refer to "General Notes (Scanner Driver)" for the scanner driver. • Refer to "Updating the Scanner Driver" for the scanner driver.
Image Corrections and Color Adjustments Correct images and adjust colors using the scanner driver (ICA (Image Capture Architecture) driver). Important • When image correction or color adjustment is applied to items without moire, dust/scratches, or faded colors, the color tone may be adversely affected. • Image correction results are not reflected in the trial scan screen. Note • Screens may vary depending on the application. • Selectable settings depend on Kind settings.
Magazine Applies Image Adjustment suitable for magazines. Document Applies Image Adjustment suitable for text documents. Note • If the image is not adjusted properly with Auto, specify the item type. • The color tone may change from the source image due to the Image Adjustment. In that case, set Image Adjustment to None. Reduce Dust Scanned photos may contain white dots caused by dust or scratches. Use this function to reduce such noise. None Dust and scratches will not be reduced.
Grain Correction Use this function to reduce graininess (roughness) in photos taken with high-speed or sensitized film, etc. None Graininess will not be reduced. Low Select this when the photo is slightly grainy. Medium It is recommended that you normally select this setting. High Select this when the photo is very grainy. This can affect the gradation and sharpness of the image. Important • Correction may not be applied properly if the scan area is too small.
• How to place the item depends on your model and the item to be scanned. Unsharp Mask Emphasizes the outline of the subjects to sharpen the image. Descreen Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Important • When enabling Descreen, disable Unsharp Mask. If Unsharp Mask is enabled, some moire effects may remain.
General Notes (Scanner Driver) The scanner driver (ICA (Image Capture Architecture) driver) is subject to the following restrictions. Keep these points in mind when using the scanner driver. Scanner Driver Restrictions • If the computer is shared among multiple users or when you have logged out and back on, a message indicating that the scanner driver is in use may appear. In that case, disconnect the USB cable from the computer, then reconnect it.
Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver 255
Obtaining the Latest Scanner Driver Upgrading your current scanner driver (ICA (Image Capture Architecture) driver) to the latest scanner driver may solve some problems you have experienced. To obtain the scanner driver, access our website and download the scanner driver for your model. Important • Scanner driver can be downloaded for free; however, Internet connection fees apply.
Before Installing the Scanner Driver Check the following points before installing the scanner driver (ICA (Image Capture Architecture) driver). Check these also when you cannot install the scanner driver. Machine Status • If the machine and computer are connected with a USB cable, disconnect the USB cable from the computer. Computer Settings • Close all running applications. • Log in as the administrator of the computer.
Installing the Scanner Driver Access our website via the Internet to download the latest scanner driver (ICA (Image Capture Architecture) driver). Follow these steps to install the downloaded scanner driver. 1. Mount the disk. Double-click the downloaded disk image file. The file is decompressed and the disk is mounted. 2. Start the installer. Double-click the ".pkg" file in the decompressed disk. Installation starts. 3. Install the driver. Follow the prompts to install.
Scanning Using AirPrint Using IJ Scan Utility Lite 259
Using IJ Scan Utility Lite What Is IJ Scan Utility Lite (Scanner Software)? Starting IJ Scan Utility Lite Scanning Documents and Photos Basics Scanning Originals Larger than the Platen (Image Stitch) Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) Saving after Checking Scan Results IJ Scan Utility Lite Screens Important • Available functions and settings vary depending on your scanner or printer.
What Is IJ Scan Utility Lite (Scanner Software)? IJ Scan Utility Lite is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the IJ Scan Utility Lite main screen. Note • To use more functions, install the scanner driver and IJ Scan Utility from our website and use them.
Important • Some functions are available only when My Image Garden is installed. Note • To set the applications to integrate with, see Settings Dialog.
Starting IJ Scan Utility Lite Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility Lite icon to start IJ Scan Utility Lite. Important • If an available scanner or printer is not detected, an error message appears a few moments after double-clicking the Canon IJ Scan Utility Lite icon.
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. In addition, scan with your favorite settings saved beforehand. 1. Place the item on the platen. Place the item face-down on the platen and align an upper corner of the item with the corner at the arrow (alignment mark) of the platen. 2. Start IJ Scan Utility Lite. 3. Click Settings..., then set the item type, resolution, etc. in the Settings dialog as required.
IJ Scan Utility Lite Screens IJ Scan Utility Lite Main Screen Settings Dialog Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (General Settings) Dialog 265
IJ Scan Utility Lite Main Screen Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility Lite icon to start IJ Scan Utility Lite. You can complete from scanning to saving at one time by simply clicking the corresponding icon. Product Name Displays the name of the Bonjour service that IJ Scan Utility Lite is currently set to use.
Scan/save settings and the response after scanning can be specified in the Settings (Scan and Stitch) dialog. Driver Allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the Settings (Driver) dialog. OCR Scan text in scanned magazines and newspapers and display it in a specified application. E-mail You can send scanned images via e-mail. Scan/save settings and applications can be specified in the Settings (E-mail) dialog.
Settings Dialog The Settings dialog has two tabs: (Scanning from a Computer) and (General Settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (Scanning from a Computer) Tab Set the default actions when scanning from IJ Scan Utility Lite or My Image Garden.
(General Settings) Tab Set the model to use, file size restriction on e-mail attachment, and language for detecting text in images.
Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings 270
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction. • Close the document cover when scanning.
Important Important • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format. • For the portions in which items cannot be scanned, see Loading Originals. Multiple items: Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and items, and between items.
2. Place documents on ADF, and then adjust document guides to width of documents. Insert the documents face-up until a beep sounds.
Network Scan Settings You can connect your scanner or printer to a network to share it among multiple computers or scan images into a specified computer. Important • Multiple users cannot scan at the same time. • To scan over a network, enable Bonjour on your scanner or printer. Note • Complete the network settings of your scanner or printer beforehand by following the instructions on our website. • With network connection, scanning takes longer than USB connection.
The Settings (General Settings) dialog appears. 4. In Product Name, select an item with "Network" after the product name, then click Select that appears to its right. The network selection screen appears. 5. Click Scan-from-Operation-Panel Settings. The Scan-from-Operation-Panel Settings screen appears. 6. Select your scanner or printer from Scanners and click OK. 7. Return to the network selection screen, then click OK. The IJ Scan Utility main screen reappears. You can scan from the operation panel.
Scanning from Operation Panel Forwarding Scanned Data to Computer Using Operation Panel Basics Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility (Windows) Setting Up Operation Panel with IJ Scan Utility (Mac OS) 276
Forwarding Scanned Data to Computer Using Operation Panel Before forwarding scanned data to the computer, check the following: • MP Drivers are installed. (Windows) If MP Drivers are not yet installed, install MP Drivers with the Setup CD-ROM or install them from the Canon website. • The scanner driver is installed. (Mac OS) If the scanner driver is not yet installed, install the scanner driver from the Canon website. • The printer is connected to a computer correctly.
* The Scan standby screen for USB-connected computer If you change the destination or scan settings, press the Menu button, then go to step 3. Go to step 8 if you do not change the destination or scan settings. 3. Select Save to and then press the OK button. 4. Select the computer to forward the scanned data and then press the OK button. If you forward the data to the USB-connected computer, select Local (USB).
• A4 sized photos • Documents smaller than 5 inches x 7 inches (127 mm x 178 mm) such as a paperback with its backbone cut off • Originals on thin white paper • Long and narrow originals such as panoramic photographs • When you scan originals from the ADF, it may take longer to scan the first page. Document Scans the original on the platen glass or in the ADF applying the optimized settings for scanning a document.
• If you load the original on the platen glass: ◦ When you select JPEG or TIFF for Data format, the printer starts scanning and scanned data is forwarded to the computer. ◦ When you select PDF or Compact PDF for Data format, the confirmation screen asking you if you continue scanning is displayed after scanning is complete. Selecting Yes and pressing the OK button allow you to scan the originals continuously. Load the next document on the platen glass and start scanning.
Setting Items for Scanning Using Operation Panel You can change the scan settings such as the scan size, resolution, or data format. Use the button to select a setting item, then press the OK button. Use the displayed. button to adjust each setting item, then press the OK button. The next setting item is Note • The * (asterisk) on the LCD indicates the current setting.
• When 4"x6", 10x15, 5"x7", 13x18, or Auto scan(A) -Singl is selected, load the original on the platen glass. • Some of setting items are not available depending on the country or region of purchase. • Data format Select the data format of the scanned data. Ex: • Scan resolution Select the resolution for scanning.
Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: If there is a power failure or if you accidentally unplug the power cord, the date/time settings will be reset. • The settings for user information and directory will be retained.
Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: Basic Connection (Connecting with General Telephone line) • If you connect the printer to another line such as an xDSL: Connecting Various Lines If the connection is incorrect, the printer cannot send/receive faxes. Connect the printer correctly.
Important • Be sure to connect the telephone line before the printer is turned on. If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug. Note • Refer to Rear View for the position of the telephone line jack and the external device jack. • Before connecting a telephone or answering machine, remove the Telephone connector cap.
• Connecting to an Internet Telephone A. Digital Subscriber Line B. xDSL modem (splitter may not be built-in to the modem) C. Broadband router compatible with Internet Telephone D. Computer E. Telephone or answering machine F. WAN (Wide Area Network) port G. LAN (Local Area Network) port H. TEL port I. LINE port * Port configurations and names may vary depending on the product. Note • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type.
Note • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type. Setting Telephone Line Type • Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important • For users in China After plugging the power cord and turning on the printer, the telephone line type is selected automatically.
Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Fax settings, then press the OK button. 4. Select FAX user settings, then press the OK button. 5. Select TEL line auto select, then press the OK button. The current telephone line type is displayed.
Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note • The receiving operation procedure varies depending on the selected receive mode.
• Network switch may not be available depending on the country or region of purchase. • Refer to Receiving Faxes for information on receiving faxes or the procedure for each receive mode. About Receive Mode You can select the receive mode suitable for your fax use conditions: whether you use a dedicated line for fax, etc.
If you select ON, the printer automatically receives faxes after the external device rang a specified length of time. You can specify the length of time until automatic reception is started. ◦ User-friendly RX If you select ON, the printer automatically switches from telephone calling to fax reception by detecting the fax signal (CNG signal) when you lift the handset of the telephone or the answering machine answers.
Setting the DRPD Ring Pattern (US and Canada only) If you have subscribed to a Distinctive Ring Pattern Detection (DRPD) service provided by your telephone company, your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line, allowing you to have different numbers for fax calls and voice calls using only one telephone line.
Setting Sender Information You can set the sender information such as date/time, unit name, and unit fax/telephone number. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax. A. Date and time of transmission B. Unit fax/telephone number C. Unit name D.
Setting Date and Time This section describes the procedure to set the date and time. 1. Make sure that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4. Select Dev. user settings, then press the OK button. 5. Select Date/time setting, then press the OK button. 6. Set the date and time. button to move the cursor under the desired position, then use the Numeric buttons to Use the enter the date and time.
2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4. Select Dev. user settings, then press the OK button. 5. Select DST setting, then press the OK button. 6. Select ON, then press the OK button. To disable summer time, select OFF. 7. Set the date and time when summer time starts. 1. Select Start date/time, then press the OK button. 2. Make sure that Set month is selected, then press the OK button. 3.
9. Use the button to move the cursor under the desired position, use the Numeric buttons to enter the time (in 24-hour format) when summer time ends, then press the OK button. Precede single digits with a zero. 9. Press the FAX button to return to the Fax standby screen. Registering User Information This section describes the procedure to register the user information. Note • Before sending a fax, be sure to enter your name and fax/telephone number in Unit TEL no. registr. and Unit name registr.
3. Press the OK button. Note • You can enter the name up to 24 characters, including spaces. • For details on how to enter or delete characters: Entering Numbers, Letters, and Symbols 7. Press the FAX button to return to the Fax standby screen.
Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes Sending Faxes Using Useful Functions 299
Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone. Sending Fax after Speaking on Telephone 1. Make sure that printer is turned on. 2. Press the FAX button.
button: By pressing this button once, "#" is entered. By pressing this button one more time, "P" is entered. 6. Press the Color button for color transmission, or the Black button for black & white transmission. The printer starts scanning the document. Important • Color transmission is available only when the recipient's fax device supports color faxing. • Do not open the document cover until scanning is completed. 7. Start sending.
• Do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent documents stored in the printer's memory are lost.
Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval. Automatic Redialing • Manual Redialing You can redial to the recipients dialed using the Numeric buttons.
Manual Redialing Follow the procedure below for manual redialing. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Load documents on the platen glass or in the ADF. 4. Adjust the scan contrast and resolution as necessary. Setting Items for Sending Faxes 5. Press the Menu button. The FAX menu screen is displayed. 6. Select Redial, then press the OK button. The Redial screen is displayed. 7.
Setting Items for Sending Faxes If you select FAX TX settings after pressing the Menu button on the Fax standby screen, you can specify the settings of the scan contrast and the scan resolution. Adjust the scan contrast and resolution following the procedure below. 1. Press the Menu button on the Fax standby screen. The FAX menu screen is displayed. 2. Select FAX TX settings, then press the OK button. 3. Select Scan contrast, then press the OK button. The Scan contrast screen is displayed. 4.
• When sending a color fax, documents are always scanned in the same resolution (200 x 200 dpi). The image quality (compression rate) is determined by which scan resolution is selected, except that Extra fine and Photo provide the same image quality. 7. Press the OK button. The LCD returns to the Fax standby screen.
Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (Mac OS) 307
Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.
Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button.
1. Select a fax/telephone number, then press the OK button. The fax/telephone number selected from the outgoing call logs is displayed. 2. Check the fax/telephone number, then press the OK button. The fax/telephone number is registered to the printer and the screen to enter the recipient's name is displayed. Go to next step. • From call log (IN) When you select this registration method, the screen to select the fax/telephone number or the name from the incoming call logs is displayed. 1.
If you select a name on From call log (IN) in step 9, the name may be already entered. If you do not change the name, go to step 11. Note • You can enter the name up to 16 characters, including spaces. Entering Numbers, Letters, and Symbols 11. Press the OK button to finalize registration. Note • To register another recipient's number and name, select an unregistered ID number and operate in the same procedure. • To return to the Fax standby screen, press the FAX button.
Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button.
You can choose a recipient with the two methods. The method can be switched by pressing the button. • When Add to group is displayed on the LCD: Use the button to select a recipient's ID number to register to the group dial. • When Enter first letter is displayed on the LCD: After you use the Numeric buttons to enter the first letter of the recipient's name you want to search, the registered recipients are displayed in alphabetical order.
11. Press the OK button to finalize registration. Note • To register another group, select an unregistered ID number and operate in the same procedure. • To return to the Fax standby screen, press the FAX button. • You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO. LIST.
Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button. Note • You can select Add directory entry from TEL no. registration in Fax settings after pressing the Setup button.
Note • This registration method may not be available depending on the country or region of purchase. ◦ Direct entry is selected as the registration method: the editing screen is displayed. Change the recipient's fax/telephone number, then press the OK button. After editing the recipient's fax/telephone number is complete, the screen to edit the recipient's name is displayed.
Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the Menu button. The FAX menu screen is displayed. 4. Select Directory, then press the OK button. 5. Select Add directory entry, then press the OK button. Note • You can select Add directory entry from TEL no. registration in Fax settings after pressing the Setup button.
Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. 1. Make sure that printer is turned on. 2. Load paper. 3. Press the FAX button. The Fax standby screen is displayed. 4. Press the Menu button. The FAX menu screen is displayed. 5. Select Print reports/lists, then press the OK button. 6. Select Directory list, then press the OK button. 7. Select an item to print, then press the OK button.
Registering Recipients Using Speed Dial Utility2 (Mac OS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer. You can also save them on the computer as a backup. For safety reasons, it is recommended that you backup the registered data on the computer using Speed Dial Utility2.
Starting Up Speed Dial Utility2 Important • Before starting up Speed Dial Utility2, make sure that the printer is connected to the computer correctly. • Do not plug in or unplug any cables while the printer is in operation, or when the computer is in sleep or standby mode. • If your printer is compatible with LAN connection, make sure that the printer is connected to the computer with LAN connection to use Speed Dial Utility2 via LAN connection.
Speed Dial Utility2 Dialog The following items are on the Speed Dial Utility2 dialog. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual.
Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit... button. 6. Load from PC... Displays the telephone directory saved on the computer. 7. Instructions Displays this guide. 8. Exit Quits Speed Dial Utility2.
Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Save to PC.... 4.
Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click Save. • To register the registered information to the printer: 1. Click Register to Printer. 2. When message appears, check it and click OK. The information is registered to the printer.
Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
To delete a member: Select a code to delete from group dial, and then click << Delete. 5. Click OK. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • To save the edited information on the computer. 1. Click Save to PC.... 2. Enter file name on displayed screen, and then click Save. • To register the edited information to the printer: 1. Click Register to Printer. 2. When message appears, check it and click OK. The information is registered to the printer.
Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click TEL Number Registration from Setting Item List:. The list of registered fax/telephone numbers is displayed. 4.
Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed. 4. Select an item to change, and then click Edit.... The User Information dialog is displayed. 5.
Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. 1. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed. • To register a rejected number: 1. Select an unoccupied code from list, and then click Edit.... 2.
Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer. Note • In Speed Dial Utility2, the data of the telephone directory (RSD file, *.rsd) that is exported using Speed Dial Utility can be loaded. 1. Start up Speed Dial Utility2. 2.
Receiving Faxes Receiving Faxes Changing Paper Settings Substitute Reception in Printer's Memory Receiving Faxes Using Useful Functions 332
Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving a Fax Prepare for receiving a fax according to the following procedure. 1. Make sure that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Make sure of the receive mode setting. Make sure of the receive mode setting displayed on the Fax standby screen. Note • For details on how to change the receive mode: Setting Receive Mode 4.
Substitute Reception in Printer's Memory When TEL priority mode is selected: • When the call is a fax: The telephone will ring when a call incomes. Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset. The printer will receive the fax. Note • If the printer will not switch to fax reception, press the FAX button, then the Color or Black button to receive the fax.
• If Manual/auto switch of the advanced setting is set to ON, set RX start time to longer than the time before the answering machine starts playing the answering message. After making this setting, we recommend that you call the answering machine using a mobile phone, etc. to confirm that messages are recorded successfully in the answering machine. • Set your answering machine to answering mode and adjust it as follows: - The entire message should be no longer than 15 seconds.
When DRPD or Network switch is selected: • When the call is a fax: The telephone will ring when a call incomes. The printer will receive the fax automatically when the fax ring pattern is detected. Note • You can change the number of times to ring the telephone. Advanced Settings of Receive Mode • When the call is a voice call: The telephone will ring when a call incomes. When the printer does not detect the fax ring pattern, the telephone will continue ringing.
Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important • If the size of loaded paper is different from that specified in the paper size setting, Check page size and Press [OK] are displayed on the LCD.
Note • The * (asterisk) on the LCD indicates the current setting. • Page size Select the page size from A4, Letter, LTR, or Legal. Note • Some of page sizes are not available depending on the country or region of purchase. • Media type The paper type is set to Plain paper.
Substitute Reception in Printer's Memory The printer prints the received fax automatically by default. And furthermore, the printer stores the received fax in its memory. When the faxes are stored in the printer's memory, the FAX Memory lamp is lit or flashes. In the following conditions, the received fax is not printed automatically, only is stored in the printer's memory. (Substitute Reception) Then Received in memory is displayed at the Fax standby screen.
memory will be deleted in order from the earliest. As a result, you may not be able to see faxes either using printed material or the printer's memory. Therefore, if you use the fax capabilities, make sure sufficient ink remains in the ink tank in advance. In addition, we recommend you refill the ink tank early so that ink does not become insufficient while fax printing is in progress. Visually inspect the remaining ink in the printer's ink tank.
Sending Faxes from Computer (Mac OS) Sending a Fax General Notes 341
Sending a Fax You can send the faxes using the printer from Mac. To sending the fax from Mac, add the printer as AirPrint printer to your Mac. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of Mac OS • Requirement Mac and the printer must be connected to the same network over a LAN. Adding Printer as AirPrint Printer to Your Mac 1. Open System Preferences, and select Printers & Scanners (Print & Scan) on your Mac. 2.
5. Specify fax paper settings as needed. 6. Enter fax/telephone numbers in To:.
If you specify a dialing prefix, enter the code in Dialing Prefix: and specify the cover page settings as needed. 7. Select Fax. The printer dials automatically and sends the fax. Note • To cancel sending the fax, press the printer's Stop button. Automatic Redialing The printer redials automatically according to the automatic redialing setting of the printer. You can enable or disable automatic redialing.
General Notes Sending faxes from Mac is subject to the following restrictions. • Enter the characters in To: and Dialing Prefix: so that the total number of characters is within 60 characters. If the total number of characters exceeds 60, the printer dials only the first 60 characters. • You can use the following characters for To:. Character Explanation 0-9*# For use in telephone and fax numbers. + space To make the number easier to read. You cannot insert a space at the front of a number.
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Network Print For other questions about network, click here.
Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory Scanning Problems (Windows) Scanning Problems (Mac OS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (Mac OS) Cannot Print/Scan from Smartphone/Tablet Errors Often Occur When You Send a Fax Quality of Received Fax is Poor Cannot Dial Telephone Disconnects During a Call Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while U
Scanning Problems (Mac OS) Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer 348
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Packets Are Sent Constantly (Windows) Wireless Direct Cannot Print or Connect Printer Suddenly Cannot Be Used Cannot Access to Internet on Wireless LAN from Communication Device LAN Setting Tips/Changing LAN Settings Network Key Unknown Administrator Passw
Connecting the Printer to a Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and computer/smartphone/tablet using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. • Wireless Direct Connect the printer and computer/smartphone/tablet without using a wireless router. For more on connection method, see Available Connection Methods.
Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection. Notice/Restriction See below for details.
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router • Make sure your device and the wireless router are connected.
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Wireless Direct cannot communicate with each other. • Firmware updates for the printer are not available while using Wireless Direct.
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 355
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen While using printer: Cannot Find Printer while Using Wireless LAN 356
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings Is printer set to allow wireless communication? Make sure the or icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status and turn on wireless communication on the printer.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Is printer connected to wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. If icon is displayed: • Checking wireless router location After checking the wireless router setting, make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft) from the wireless router indoors.
For more on the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If the printer cannot be detected, the printer is not connected to the wireless router. Connect the printer to the wireless router.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer.
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Check the items below only if you cannot proceed beyond the Printer Connection screen.
◦ If the Connection failed. screen appears: 1. Click Next. 2. Click Next on displayed screen. 3. Click Back to Top on Select Printer screen. 4. Click Exit on Start Setup screen and finish setup. 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo setup according to instructions on Canon website. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1. Click Next.
Cannot Find Printer while Using Wireless LAN Note • This section describes the troubleshooting when using the computer. For the troubleshooting when using the smartphone or the tablet: Cannot Print/Scan from Smartphone/Tablet Check1 Make sure the printer is turned on. Check2 Is icon displayed on the LCD? If the icon is not displayed, select Active on WLAN activ./inactiv. in Wireless LAN under LAN settings. Check3 Make sure printer setup is complete. If it is not, perform setup.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible. Note • Though an antenna is attached to most wireless routers, note that some of them have it inside. Make sure wireless signal is strong. Monitor signal status and move printer and wireless router as necessary.
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 370
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print, Scan, or Fax from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
To check the current network settings of the printer, print out the network setting information. Printing Network Settings If the printer network settings do not match with those of the wireless router, change the network settings of the printer to match with those of the wireless router. Network Settings (IJ Network Device Setup Utility) (Windows) Check5 Make sure the printer is not placed too far away from the wireless router.
• For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. • Positioning: Make sure there are no obstacles between the wireless router and the printer. Cannot Communicate with Printer Using Wireless Direct Check1 Check the power status of printer and other devices (smartphone or tablet). Turn on the printer or devices. If the power is already turned on, turn it off and on again. Check2 Check the printer setting.
containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN due to a wall, place the printer and the computer in the same room. In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible. Place devices a suitable distance from the printer. Check7 Make sure 5 devices are already connected.
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • For Windows, set up the printer to match the wireless router settings using IJ Network Device Setup Utility.
• Using WEP The key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer. To communicate with a wireless router that uses automatically generated WEP keys, you must set the printer to use the key generated by the wireless router, entering it in hexadecimal format. ◦ For Windows: When the WEP Details screen appears after you click Search...
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. If this does not solve the problem, see below.
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.
Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly (Windows) 379
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings • Print the network settings.
1. Select System Preferences from Apple menu, and then click Network. 2. Make sure network interface used by computer is selected, and then click Advanced. Make sure Wi-Fi is selected as network interface. 3. Check the IP address or MAC address. Click TCP/IP to check the IP address. Click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
"XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following appears. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup.
Printing Problems Printing Does Not Start No Ink Comes Out Ink Runs Out Fast Print Results Are Unsatisfactory Paper Does Not Feed Properly/"No Paper" Error 384
Printing Does Not Start Check1 Make sure printer is securely plugged in and press ON button to turn it on. The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The POWER lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Deleting the Undesired Print Job • For Mac OS: Deleting the Undesired Print Job Check5 Is your printer's printer driver is selected when printing? The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer.
No Ink Comes Out Check1 Check the remaining ink level. Checking Ink Status Check2 Are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Ink Runs Out Fast After you refill the ink tanks, the printer takes in ink from the ink tanks and ink flows into the printer. Ink may seem to run out fast due to this procedure.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Note • If the feed slot cover is opened, close it slowly. Check7 Clean paper feed roller. Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Back of Paper Is Smudged Uneven or Streaked Colors 393
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong 394
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
■ For Windows: Cleaning the Print Heads ■ For Mac OS: Cleaning the Print Heads ◦ From operation panel: Performing System Cleaning If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer. Check3 When an ink tank runs out of ink, refill the ink tank.
When using paper with one printable surface, make sure paper is loaded with printable side facing up. Check4 Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Load paper with the printable side facing up. Refer to the instruction manual supplied with the paper for detailed information on the printable side. • When copying, see also the sections below: Check5 Is platen glass or glass of ADF dirty? Clean the platen glass or the glass of ADF.
Colors Are Unclear Check1 Is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven. • If nozzle check pattern is not printed correctly: After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer. When an ink tank runs out of ink, refill the ink tank. Check2 If the remaining ink level is below the lower limit line (A), refill the ink tank with the corresponding color of ink. After refilling the ink tank, perform system cleaning. Important • Performing system cleaning when the remaining ink level is not enough may damage the printer.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
◦ For Mac OS: In the Canon IJ Printer Utility2, select Custom Settings in the pop-up menu, select Prevent paper abrasion check box, and then click Apply. To open the Canon IJ Printer Utility2, see Opening the Canon IJ Printer Utility2. If intensity is set high, reduce intensity setting and try printing again. Check5 If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion.
Note • Cleaning the paper feed roller abrades it, so do this only when necessary. Check9 Is inside of printer dirty? During duplex printing, ink may stain the inside of the printer, smudging the printout. Perform the bottom plate cleaning to clean the inside of the printer. Cleaning Inside the Printer (Bottom Plate Cleaning) Note • To prevent staining inside the printer, be sure to set the correct paper size. Check10 Set longer ink drying time.
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note • The direction of the vertical line pattern may vary depending on the image data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is ejected for cleaning.
Scanning Problems (Mac OS) Scanning Problems IJ Scan Utility Error Messages IJ Scan Utility Lite Error Messages Scanner Driver (ICA Driver) Error Messages 406
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 407
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 Connect the USB cable to a different USB port on the computer. If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 3 Check 4 With network connection, check the connection status and reconnect as needed. Check 5 Restart the computer.
Scanner Driver Does Not Start Check 1 Make sure the scanner driver (ICA (Image Capture Architecture) driver) is installed. If not installed, install the scanner driver from our website. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Make sure that the application supports the ICA driver. You cannot start the scanner driver from applications not supporting the ICA driver.
IJ Scan Utility Lite Error Messages If an error message for IJ Scan Utility Lite appears, check the error code and follow the corresponding solution. Error Code Error Message Solution 152 There is not enough memory. Exit other applications to increase available memory. • The memory required to start IJ Scan Utility Lite cannot be obtained; exit other applications. 153 The image you attempted to scan is in a size that cannot be opened in the specified application.
242 Cannot write file. • Check the access permission on the folder in Save in in the corresponding Settings dialog. 243 Cannot read file. • Check the access permission on the folder in Save in in the corresponding Settings dialog. 244 You do not have the required privileges to access the specified folder. • Grant access permission to the specified folder. 245 Text could not be detected. Make sure that the following conditions do not apply.
Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems 412
Problems Sending Faxes Cannot Send a Fax Errors Often Occur When You Send a Fax 413
Cannot Send a Fax Is power turned on? Check1 • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, and then press the ON button to turn on the power. • If the power was turned off due to power failure, etc.
If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings. Fax settings Is fax number registered correctly in printer's directory? Check6 Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again. Changing Registered Information Note • You can check the registered information in the printer's directory by printing RECIPIENT TELEPHONE NUMBER LIST.
Errors Often Occur When You Send a Fax Check Check telephone line condition or connection. If the telephone line or connection is poor, reducing the transmission start speed may correct the error. Reduce the transmission start speed on TX start speed in Adv. communication in Adv. FAX settings under Fax settings.
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Quality of Received Fax is Poor 417
Cannot Receive a Fax, Cannot Print a Fax Is power turned on? Check1 • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, and then press the ON button to turn on the power.
If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the printer. Check5 Is paper loaded? If paper is not loaded, received faxes will be stored in the printer's memory without being printed (Memory Reception). Load paper, and then press the OK button.
Quality of Received Fax is Poor Check1 Check scan settings of sender's fax device. Ask the sender to adjust the scan settings of the fax device. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.
Telephone Problems Cannot Dial Telephone Disconnects During a Call 421
Cannot Dial Check1 Is telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly? Check the telephone line type setting and change it as necessary.
Telephone Disconnects During a Call Check Is telephone line cable or telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) are connected correctly.
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Shows Wrong Language 424
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 3 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • If you are using a Windows and if you do not want the printer to turn off automatically: Open the printer driver setup window and in Auto Power in Maintenance sheet, select Disable for Auto Power Off.
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed. Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver.
Installation and Download Problems Cannot Install MP Drivers Updating MP Drivers in Network Environment (Windows) 429
Cannot Install MP Drivers For Windows: For Mac OS: For Windows: • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1 or Windows 8, select Explorer icon in Taskbar on Desktop, and then select This PC (Computer for Windows 8) from list on left.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. The latest MP Drivers for your model are available for download on the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection. The printer is detected automatically in the network.
Errors and Messages An Error Occurs Message Appears 433
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer screen or the LCD. Depending on the error, a Support Code (error number) is displayed on the computer screen or the LCD.
For details on how to resolve errors, see List of Support Code for Error. Note • For details on how to resolve errors without Support Codes, see Message Appears.
Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer or on the LCD for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the LCD, see below. Message Appears on LCD If a message appears on the computer, see below.
Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while it was on. Check the error message that appears on the computer and click OK. The printer starts printing. See Unplugging the Printer for unplugging the power cord. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Writing Error/Output Error/Communication Error (Windows) Check1 If POWER lamp is off, make sure printer is plugged in and turn it on.
• In Windows 10, right-click Start button and select Device Manager. • In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware and Sound > Device Manager. • In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager. 2. Double-click Universal Serial Bus controllers and USB Printing Support. If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note • When the information is being sent, a warning such as an Internet security message may appear. Make sure the program name is "IJPLMUI.exe" and allow it.
Note • A confirmation/warning dialog box may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1.
List of Support Code for Error Support code appears on the LCD and on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and on the computer screen and take the appropriate action in response.
6940 6941 6942 6943 6944 6945 6946 • 9000 to 9ZZZ 9500 • A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed in paper output slot or in rear tray. What to Do Remove the jammed paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes.
3. Check if jammed paper is under cartridge holder. If the jammed paper is under the cartridge holder, move the cartridge holder to the far right or left, whichever makes it easier to remove the paper. When moving the cartridge holder, hold the top of the cartridge holder and slide it slowly to the far right or left. 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it.
5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
7. Close scanning unit / cover gently. All jobs in the print queue are canceled. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper in the rear tray. • Set paper information for the paper in the rear tray. After carrying out the above measures, press the printer's OK button.
1200 Cause Scanning unit/cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not close it while you are refilling an ink tank.
1640 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink by following the printer's instructions.
1700 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
1890 Cause Protective material or tape may still be attached to cartridge holder. What to Do Open the scanning unit / cover and make sure the protective material and tape have been removed from the cartridge holder. If the protective material or tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button and follow the instructions below. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • Make sure the platen glass and the print head alignment sheet are not dirty. • Make sure the loaded paper is correct. For automatic print head alignment, load A4 or Letter-sized plain paper. • Make sure the print head nozzle is not clogged.
2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark alignment mark in the upper left corner of the sheet with the . 2. Slowly close document cover and press printer's Black or Color button. The printer starts scanning the print head alignment sheet, and automatically adjusts the print head position.
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
5011 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
5012 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the cartridges are properly installed. Open the scanning unit / cover, and then push the cartridge locking cover to make sure the cartridges are installed properly. Alternatively, push the joint buttons until they click into place. Turn the printer back on.
5200 Cause Printer error has occurred. What to Do Check the remaining ink level, and then refill the ink tank if necessary. Turn off the printer and unplug it. Wait about 10 minutes. Plug in the printer again and turn it back on. If the ink tank is refilled because it runs out of ink, perform system cleaning.
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.