iX6800 series Online Manual Read Me First Useful Functions Available on the Printer Overview of the Printer Printing Troubleshooting English
Contents Read Me First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Search Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Notes on Operation Explanations. . . . . . . . .
Media Types You Can Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Media Types You Cannot Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Printing Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Initializing the Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Information about Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Useful Information about Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Printing from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Printing with Application Software that You are Using (Printer Driver). . . . . . . . . . . . . . . . . . . . . . . . . 176 Printing with Easy Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Opening the Canon IJ Printer Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Maintenance of this Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Display the Printing Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Deleting the Undesired Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems with Printing Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274 Print Results Not Satisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Cannot Print to End of Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks. . . . . . . . . . . . . . . .
1405. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 1410. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322 1411. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323 1412. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6502. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355 6800. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356 6801. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357 6900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Read Me First Notes on Online Manual Usage How to Print Notes on Online Manual Usage • Reproduction, diversion or copying of any text, photo or image published in the Online Manual (hereinafter referred to as "this guide"), in whole or in part, is prohibited. • In principle, Canon shall change or delete the contents of this guide without prior notice to customers. In addition, Canon may suspend or stop the disclosure of this guide due to unavoidable reasons.
Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation. Important Instructions including important information.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
Enter keywords in the search window and click (Search). You can search for target pages in this guide. Entry example: "(your product's model name) load paper", "(your product's model name) 1000" Search Tips You can search for target pages by entering keywords in the search window. Note • The displayed screen may vary.
Note • The displayed screen varies depending on your product. • Searching for Application Functions Enter your application's name and a keyword for the function you want to learn about Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage" in the search window and perform a search • Searching for Reference Pages Enter your model name and a reference page title* * You can find reference pages more easily by entering the function name as well.
Notes on Operation Explanations In this guide, most of the operations are described based on the windows displayed when Mac OS X v10.8 is used.
Useful Functions Available on the Printer The following useful functions are available on the printer. Enjoy pleasant photography experience by utilizing various functions. Helpful Functions Available Through the Network You can print more conveniently through integration with smartphones and other devices or with services on the web. Useful Functions Available from Applications and the Main Unit You can create items such as collages easily or download delightful printing materials, and print them.
Useful Functions Available from Applications and the Main Unit On the printer, the following useful functions are available from applications and the main unit. • Print Photos Easily • Download Content Materials Print Photos Easily Using an Application Organize Images Easily In My Image Garden, you can register the names of people and events to photos. You can organize photos easily as you can display them not only by folder but also by calendar, event, and person.
If there is an item you like, you can easily print it in just two steps. 1. In Image Display of Quick Menu, select the item you want to print. 2. Print the item with My Image Garden. Place Photos Automatically Delightful items are created easily as the selected photos are placed automatically according to the theme. Other Various Functions My Image Garden has many other useful functions. Refer to "What You Can Do with My Image Garden" for details.
Note • The designs of PREMIUM Contents provided in this page are subject to change without prior notice.
Helpful Functions Available Through the Network The following useful functions are available on the machine. Enjoy even more pleasant photography experience by utilizing various functions. Important • Some functions may not be available in certain countries or regions.
Manage your printer from a remote location by using Remote UI By using Remote UI, you can set up this machine, check the machine status, and even perform maintenance from your computer or smartphone. Because you can use this service from a remote location through the network, you can check printer information even when you're out away from the printer. Refer to "Using Remote UI" for details.
Printing with Google Cloud Print The machine is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. 1. Preparations for Printing with Google Cloud Print 2.
Preparations for Printing with Google Cloud Print To print with Google Cloud Print, you need to get Google account and register the machine with Google Cloud Print in advance. Getting Google Account If you already have Google account, register the machine. Registering the Machine with Google Cloud Print Getting Google Account First, get your Google account in order to register the machine with Google Cloud Print.
3. Select Web service setup -> Connection setup -> Google Cloud Print setup (GoogleCloudPrint) -> Register with Google Cloud Print (Register w/ service) Note • If you have already registered the machine with Google Cloud Print, the confirmation message to re-register the machine is displayed. 4. When the confirmation screen to register the machine is displayed, select Yes 5.
4. When the confirmation screen to register the machine is displayed, select Yes 5. In the print setup for Google Cloud Print, select the display language, and then select Authentication 6. When the registration completion message appears, select OK Deleting the Machine from Google Cloud Print If the machine's owner changes or if you want to re-register the machine, delete the machine from Google Cloud Print by following the steps below. 1.
Printing from Computer or Smartphone with Google Cloud Print When you send print data with Google Cloud Print, the machine receives the print data and prints it automatically if the machine is turned on. When printing from a computer, smartphone, or other external device with Google Cloud Print, load paper into the machine in advance. Sending the Print Data with Google Cloud Print 1.
• If you select plain paper as media type or if you select B5/A5-size as paper size, the print data is printed with border even when you select the borderless print setting. • The print results may differ from the print image depending on the print data. • Depending on the device sending the print data, you may not select the print settings when sending the print data with Google Cloud Print.
Using Remote UI This service allows you to check printer information and execute utility functions from your computer or smartphone. You can also use the convenient web services presented by Canon. Checking the printer IP address To use this service, first check the IP address of this machine from the operation panel of the machine.
If your printer does not have a LCD monitor 2. Load one sheet of A4 size or Letter size plain paper 3. Hold down the Stop button until the Alarm lamp flashes 6 times 4. Release the button Printing of the network setup information starts. Remote UI startup In the Web browser, directly enter the IPv4 address that you checked from the LCD monitor of the machine. The Remote UI starts. 1.
Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information. You can also connect to the ink purchase site or support page, and use Web Services. Utilities This function allows you to set and execute the machine utility functions such as cleaning. AirPrint settings This function allows you to specify the Apple AirPrint settings, such as position information.
Printing from AirPrint Compliant Device This document explains how to use AirPrint to print wirelessly from your iPad, iPhone and iPod touch to a Canon printer. AirPrint enables you to print photos, email, Web pages and documents from your Apple device directly to your printer without installing a driver. Checking Your Environment First, check your environment.
3. From the menu options, tap Print. 4. From Printer Options, select the model that you are using. Important • Because some app does not support AirPrint, Printer Options may not be displayed. If an app does not let you use printer options, you cannot print from that app. Note • The printer options differ depending on the app and model you are using.
• Copies: Select the number of print copies. • Duplex Printing: If the model supports duplex printing, you can select On or Off. • Range: The page range can be used only with specific app and file types (such as PDF files). 5. For 1 Copy, click + or - to set the number of required copies. 6. For Duplex Printing, click On to enable duplex printing or click Off to disable the function. 7.
Deleting a Print Job To delete a print job with AirPrint, use one of the following two methods: • From the machine: If your printer has a LCD monitor, use the operation panel to cancel the print job. If you printer does not have a LCD monitor, press the Stop button on the machine to cancel the print job. • From an Apple device: Press the Home button on the Apple device twice. Tap the Print icon and display the print job list. Tap the print job to be canceled, and then tap Cancel Print.
Note • After you turn on the machine, it may take few minutes before the machine can communicate through a wireless LAN connection. Confirm that the machine is connected to the wireless LAN, and then try printing. • If Bonjour on the machine is disabled, AirPrint cannot be used. Check the LAN settings on the machine, and enable Bonjour. Note • The windows used in the explanations may differ from those displayed by your Apple product or app.
List of Function for Each Model MG series MX series E series P series iP series iX series MG series Model name Print from E-mail Google Cloud Print Canon Inkjet Cloud Printing Center MG7100 ✓ ✓ ✓ MG6500 ✓ ✓ ✓ MG6400 ✓ ✓ ✓ MG5500 ✓ ✓ ✓ MG3500 – ✓ – MG2500 – – – MG2400 – – – MX series Model name Print from E-mail Google Cloud Print Canon Inkjet Cloud Printing Center MX920 ✓ ✓ – MX720 ✓ ✓ – MX530 – ✓ ✓ MX520 – ✓ – MX470 – ✓ – MX450 – – – MX390 – – – E se
iP series Model name Print from E-mail Google Cloud Print Canon Inkjet Cloud Printing Center iP8700 – ✓ – iP2800 – – – iX series Model name Print from E-mail Google Cloud Print Canon Inkjet Cloud Printing Center iX6800 – ✓ – iX6700 – – – 37
Overview of the Printer Safety Guide Safety Precautions Regulatory and Safety Information Main Components and Basic Operations Main Components About the Power Supply of the Printer Loading Paper Loading Paper Replacing an Ink Tank Replacing an Ink Tank Checking the Ink Status Maintenance When Printing Becomes Faint or Colors Are Incorrect Performing Maintenance from a Computer Cleaning the Printer Changing the Printer Settings Changing Printer Settings from Your Computer Initializing the Printer Settin
Safety Guide Safety Precautions Regulatory and Safety Information 39
Safety Precautions Choosing a location • Do not install the machine in a location that is unstable or subject to excessive vibration. • Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the machine under the operating environment specified in the On-screen Manual. • Do not place the machine on a thick rug or carpet. • Do not place the machine with its back attached to the wall.
Regulatory and Safety Information About the disposal of the battery (For models containing lithium battery) Dispose of used batteries according to the local regulations. Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10390/K10391 (Contains FCC ID: AZDK30357) This device complies with Part 15 of the FCC Rules.
Users in Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules.
India only. This product is not to be disposed of with your household waste, according to the e-waste (Management and Handling) Rules, 2011. This product should be handed over to a designated collection point, e.g., to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE.
Main Components and Basic Operations Main Components About the Power Supply of the Printer 45
Main Components Front View Rear View Inside View 46
Front View (1) top cover Open to replace an ink tank or remove jammed paper inside the printer. (2) paper support Extend to load paper in the rear tray. (3) rear tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Plain Paper / Photo Paper Loading Envelopes (4) paper guides Align with both sides of the paper stack. (5) front cover Open to pull out the paper output tray before printing.
* All lamps are shown lit in the above figure for explanatory purposes. (7) RESUME/CANCEL button/Alarm lamp Press to cancel a print job in progress. This lamp lights or flashes orange when an error occurs. You can press this button to release from printer error status and resume printing, after the printer problem is resolved. Note • You can check the status of the printer by the POWER and Alarm lamps. • • • • • POWER lamp is off: The power is off. POWER lamp lights white: The printer is ready to print.
Rear View (1) wired LAN connector Plug in the LAN cable to connect the printer to a LAN. (2) USB port Plug in the USB cable to connect the printer with a computer. (3) power cord connector Plug in the supplied power cord. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable or LAN cable while printing.
Inside View (1) ink lamps Lights or flashes red to indicate the ink tank status. Checking the Ink Status with the Ink Lamps (2) print head holder The print head is pre-installed. Note • For details on replacing an ink tank, see Replacing an Ink Tank.
About the Power Supply of the Printer Confirming that the Power Is On Turning the Printer On and Off Notice for the Power Plug/Power Cord Notice for Unplugging the Power Cord 51
Confirming that the Power Is On The POWER lamp is lit white when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The POWER lamp flashes and then remains lit white. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If the Alarm lamp flashes orange, see If an Error Occurs. • You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or network.
Managing the Printer Power 54
Notice for the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and call for service.
Notice for Unplugging the Power Cord To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the POWER lamp is off. Unplugging the power cord while the POWER lamp is lit or flashing white may cause drying or clogging of the print head and print quality may be reduced. 1. Press the ON button to turn the printer off. 2. Confirm that the POWER lamp is off. 3. Unplug the power cord.
Loading Paper Loading Paper 57
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes Media Types You Can Use Media Types You Cannot Use Printing Area 58
Loading Plain Paper / Photo Paper You can load plain paper or photo paper. Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Media Types You Can Use. • You can use general copy paper. For the page size and paper weight you can use for this printer, see Media Types You Can Use. 1. Prepare paper.
4. Slide the paper guides (A) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU. 5. Slide the paper guides (A) to align them with both sides of the paper stack. Do not slide the paper guides too hard. The paper may not be fed properly. Important • Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (D).
Note • After loading paper, select the size and type of the loaded paper on the print settings screen of the printer driver.
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. • Envelopes with an embossed or treated surface • Envelopes with a double flap • Envelopes whose gummed flaps are already moistened and adhesive 1. Prepare envelopes.
4. Slide the paper guides (A) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU. The folded flap of the envelope will be faced up on the left side. Up to 10 envelopes can be loaded at once. 5. Slide the paper guides (A) to align them with both sides of the envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly.
Note • Do not load envelopes higher than the load limit mark (D). Note • After loading envelopes, select the size and type of the loaded envelopes on the print settings screen of the printer driver.
Media Types You Can Use Choose paper suitable for printing, for the best print results. Canon provides you various types of paper to enhance the fun of printing, such as stickers as well as papers for photo or document. We recommend the use of Canon genuine paper for printing your important photos. Media Types Commercially available papers • Plain Paper (including recycled paper)*1 • Envelopes Canon genuine papers The Model Number of Canon genuine paper is shown in brackets.
• • • • • • • • • • • • • 11" x 17" (279.4 x 431.8 mm) A5 A4 A3 A3+ B5 B4 4" x 6" (10 x 15 cm) 5" x 7" (13 x 18 cm) 8" x 10" (20 x 25 cm) 10" x 12" (25 x 30 cm) Envelope DL Envelope Com 10 Non-standard sizes: You can print on non-standard size paper within the following ranges. • Minimum size: 2.17 x 3.58 inches (55.0 x 91.0 mm) • Maximum size: 12.95 x 26.61 inches (329.0 x 676.0 mm) Paper Weight You can use paper in the following weight range.
Paper Load Limit Commercially Available Papers Media Name Rear Tray Paper Output Tray Plain Paper (including recycled paper)*1 Approx. 150 sheets Approx. 50 sheets Envelopes 10 envelopes *2 Canon Genuine Papers Note • We recommend that you remove the previously printed sheet from the paper output tray before continuously printing to avoid blurs and discoloration (except for High Resolution Paper ). Paper for printing photos: Media Name
High Resolution Paper 20 sheets: A3+ 20 sheets: A3+ and A3 50 sheets: A3 50 sheets: A4 and Letter 80 sheets: A4 and Letter Paper for creating your own prints: Media Name Rear Tray T-Shirt Transfers 1 sheet Photo Stickers 1 sheet *1 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature or humidity).
Media Types You Cannot Use Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Printing Area Printing Area Other Sizes than Letter, Legal, Envelopes Letter, Legal Envelopes 70
Printing Area To ensure the best print quality, the printer allows a margin along each edge of media. The actual printable area will be the area inside these margins. Recommended printing area : Canon recommends that you print within this area. Printable area : The area where it is possible to print. However, printing in this area can affect the print quality or the paper feed precision. Note • By selecting Borderless Printing option, you can make prints with no margins.
Other Sizes than Letter, Legal, Envelopes Size Printable Area (width x height) A5 5.56 x 7.95 inches (141.2 x 202.0 mm) A4 8.00 x 11.38 inches (203.2 x 289.0 mm) A3 11.43 x 16.22 inches (290.2 x 412.0 mm) A3+ 12.69 x 18.70 inches (322.2 x 475.0 mm) B5 6.90 x 9.80 inches (175.2 x 249.0 mm) B4 9.85 x 14.02 inches (250.2 x 356.0 mm) 4" x 6" (10 x 15 cm) 3.73 x 5.69 inches (94.8 x 144.4 mm) 5" x 7" (13 x 18 cm) 4.73 x 6.69 inches (120.2 x 169.8 mm) 8" x 10" (20 x 25 cm) 7.73 x 9.
Letter, Legal Size Printable Area (width x height) Letter 8.00 x 10.69 inches (203.2 x 271.4 mm) Legal 8.00 x 13.69 inches (203.2 x 347.6 mm) Recommended printing area (A) 1.59 inches (40.4 mm) (B) 1.47 inches (37.4 mm) Printable area (C) 0.12 inch (3.0 mm) (D) 0.20 inch (5.0 mm) (E) 0.25 inch (6.4 mm) (F) 0.25 inch (6.
Envelopes Size Recommended Printing Area (width x height) Envelope DL 3.88 x 7.06 inches (98.8 x 179.6 mm) Envelope Com 10 3.68 x 7.90 inches (93.5 x 200.9 mm) Recommended printing area (A) 0.12 inch (3.0 mm) (B) 1.47 inches (37.4 mm) (C) 0.22 inch (5.6 mm) (D) 0.22 inch (5.
Replacing an Ink Tank Replacing an Ink Tank Checking the Ink Status 75
Replacing an Ink Tank When remaining ink cautions or errors occur, the Alarm lamp will flash orange to inform you of the error. Count the number of flashes and take appropriate action. If an Error Occurs Note • For information on the compatible ink tank, refer to the printed manual: Safety and Important Information. • If print results become faint or white streaks appear despite sufficient ink levels, see Maintenance Procedure.
Caution • Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely. Important • Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. • Do not touch the metallic parts or other parts inside the printer. • If the top cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the top cover. 3.
• For details on ink lamp flashing speed, see Checking the Ink Status with the Ink Lamps. 4. Prepare a new ink tank. 1. Take a new ink tank out of its package, remove the orange tape ( remove the protective film ( ) completely, then ) completely. Important • Handle an ink tank carefully. Do not drop or apply excessive pressure to it. • If the orange tape remains on the Y-shape air hole (B), ink may splash or the printer may not print properly. 2.
Important • Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (B) blocked, ink may splash. • Do not touch the inside of the orange protective cap (C) or the open ink port (D). The ink may stain your hands if you touch them. • Do not reattach the protective cap (C) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables. 5. Install the new ink tank. 1.
Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder. • You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks. 6. Close the top cover. Note • If the Alarm lamp still flashes orange after the top cover is closed, take appropriate action.
Checking the Ink Status Checking the Ink Status with the Ink Lamps You can also check the ink status on the computer screen.
Checking the Ink Status with the Ink Lamps 1. Make sure that the power is turned on, and open the front cover gently. 2. Open the top cover. Replacing Procedure 3. Check the ink lamp. Close the top cover after checking the ink lamp status. Replacing Procedure • The ink lamp is on. The ink tank is correctly installed. • The ink lamp is flashing. Flashing slowly (at around 3-second intervals) ...... Repeats Ink tank is running low. Prepare a new ink tank.
removed from the bottom of the ink tank, then press on the top of the ink tank until the ink tank clicks into place. If the ink lamp is still off after reinstalling the ink tank, there has been an error and the printer cannot print. Check the Alarm lamp on the printer. If an Error Occurs Note • You can also check the ink status on the computer screen.
Maintenance When Printing Becomes Faint or Colors Are Incorrect Performing Maintenance from a Computer Cleaning the Printer 84
When Printing Becomes Faint or Colors Are Incorrect Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Aligning the Print Head 85
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank. Note • Make sure that the orange protective tape does not remain on the ink tank. • Open the top cover and make sure that the lamp on the ink tank is lit red.
Cleaning the Print Heads from Your Computer After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply. From the computer Cleaning the Print Heads from Your Computer Note • When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours.
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the rear tray. 3.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B). (C) Number of sheets printed so far If there are missing lines in the pattern (A): Cleaning the print head is required. (D) Good (E) Bad (lines are missing) If there are horizontal white streaks in the pattern (B): Cleaning the print head is required.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. Make sure that the power is turned on. 2. Hold down the RESUME/CANCEL button until the POWER lamp flashes white once, then release it immediately. The printer starts cleaning the print head.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)* * Be sure to use paper that is white and clean on both sides. 1. Make sure that the power is turned on. 2.
Performing Maintenance from a Computer Cleaning the Print Heads from Your Computer Cleaning Inside the Printer Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Aligning the Print Head Position from Your Computer Checking the Ink Status from Your Computer 92
Cleaning the Print Heads from Your Computer The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. The procedure for cleaning the print head is as follows: Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Cleaning icon When the dialog opens, select the ink group for which cleaning is to be performed.
When the dialog opens, select the ink group for which deep cleaning is to be performed. Click to display the items you need to check before performing deep cleaning. 3. Execute deep cleaning Make sure that the printer is on and then click OK. Click OK when the confirmation message appears. Print head deep cleaning starts. 4. Complete deep cleaning The Nozzle Check dialog opens after the confirmation message. 5. Check the results To check whether the print quality has improved, click Print Check Pattern.
Cleaning Inside the Printer To prevent smudges on the back side of the paper, perform bottom plate cleaning. Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page. The procedure for performing bottom plate cleaning is as follows: Bottom Plate Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Bottom Plate Cleaning icon The dialog opens. 3.
Cleaning the Paper Feed Rollers from Your Computer Cleans the paper feed rollers. Perform feed roller cleaning when there are paper particles sticking to the paper feed rollers and paper is not fed properly. The procedure for performing the feed roller cleaning is as follows: Roller Cleaning 1. Prepare the printer Remove all sheets of paper from the rear tray. 2. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 3. Click the Roller Cleaning icon The confirmation message appears. 4.
Use Your Computer to Print a Nozzle Check Pattern The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Nozzle Check icon The confirmation message appears.
Aligning the Print Head When you perform head position adjustment, errors in the print head adjustment position are corrected and conditions such as color and line streaking are improved. If the print results appear uneven because of line shifts or other conditions, adjust the position of the print head. On this printer, you can adjust the print head either automatically or manually.
Aligning the Print Head Position from Your Computer Print head alignment corrects the installation positions of the print head and improves deviated colors and lines. This printer supports two head alignment methods: automatic head alignment and manual head alignment. Normally, the printer is set for automatic head alignment. If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment.
Aligning the Print Head Position Manually from Your Computer Print head alignment corrects the installation positions of the print head and improves deviated colors and lines. This printer supports two head alignment methods: automatic head alignment and manual head alignment. Normally, the printer is set for automatic head alignment. If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment.
Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal streaks. (A) Least noticeable horizontal streaks (B) Most noticeable horizontal streaks 9. Confirm the displayed message and click OK The second pattern is printed.
Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks 11. Confirm the displayed message and click OK The third pattern is printed. Important • Do not open the top cover while printing is in progress. 12. Check the printed pattern Enter the numbers of the patterns with the least noticeable horizontal stripes in the associated boxes, and click OK.
Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal stripes. (A) Least noticeable horizontal stripes (B) Most noticeable horizontal stripes Note • After head alignment is completed, you can print and check the current setting. To do so, click the Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
Cleaning the Printer Cleaning the Exterior of the Printer Cleaning the Inside of the Printer (Bottom Plate Cleaning) You can also clean the paper feed roller from a computer.
Cleaning the Exterior of the Printer Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface.
Cleaning the Inside of the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on and remove any paper from the rear tray. 2. Prepare paper. 1.
Changing the Printer Settings Changing Printer Settings from Your Computer Initializing the Printer Settings 108
Changing Printer Settings from Your Computer Checking the Ink Status from Your Computer Registering a Changed Printing Profile Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode 109
Checking the Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. 1. Select Ink Level Information from the pop-up menu on the Canon IJ Printer Utility An illustration of the ink types and their status is displayed. If a warning or error related to the remaining ink level occurs, the printer driver displays an icon to let you know. 2. If necessary, click Ink Details You can check the ink-related information.
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. In the Print dialog, set the necessary items 2. Select Save Current Settings as Preset... (Save As...) from the Presets 3.
Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted • If you are using Mac OS X v10.8 or Mac OS X v10.7 In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. • If you are using Mac OS X v10.6.8 On Presets in the Print dialog, select the name of printing profile you want to delete. 2. Delete the printing profile • If you are using Mac OS X v10.8 or Mac OS X v10.
Managing the Printer Power This function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
Important • If you connect this printer to a network and use it, you can set Auto Power Off but the power will not switch off automatically.
Reducing the Printer Noise The silent function allows you to reduce the operating noise of this printer. Select when you wish to reduce the operating noise of the printer at night, etc. Using this function may lower the print speed. The procedure for using the quiet mode is as follows: 1.
3. Apply the settings Make sure that the printer is on and click Apply. Click OK when the confirmation message appears. The settings are enabled hereafter. Note • The effects of the quiet mode may be less depending on the print quality settings.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. The procedure for configuring Custom Settings is as follows: 1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Align heads manually Usually, the Print Head Alignment function of Test Print on the pop-up menu in the Canon IJ Printer Utility is set to automatic head alignment, but you can change it to manual head alignment. If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment. Check this check box to perform the manual head alignment. Uncheck this check box to perform the automatic head alignment.
Initializing the Printer Settings You can initialize the printer settings. Important • When using the printer over LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network, perform setup according to the instructions on our website. To initialize the printer settings, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 15 times.
Information about Network Connection Useful Information about Network Connection 120
Useful Information about Network Connection Initial Values Set at Factory (Network) Connecting the Printer to the Computer Using a USB Cable When Detecting the Printers Have the Same Name Connecting to Other Computer with LAN/Changing the Connection Method from USB to LAN Printing Out Network Setting Information 121
Initial Values Set at Factory (Network) Item Initial Values Change wireless/wired LAN Enable wireless LAN SSID BJNPSETUP Communication mode Infrastructure Wireless LAN security Disable IPv4 IP address Auto setup IPv6 IP address Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD (WSD settings) Enable Timeout setting (WSD settings) 1 minute Enable/disable Bonjour (Bonjour settings) Enable Service name (Bonjour settings) Canon iX6800 series LPR proto
Connecting the Printer to the Computer Using a USB Cable Connect the printer and the computer using a USB cable as the illustration below. The USB port is located on the rear of the printer.
When Detecting the Printers Have the Same Name When the printer is detected, you may see multiple printers of the same name on the detection result screen. The MAC address or the printer name specified by Bonjour is displayed at the end of the printer name on the detection result screen. Select a printer with checking the MAC address or the printer name specified by Bonjour set to the printer against the printer name on detection result screen.
Connecting to Other Computer with LAN/Changing the Connection Method from USB to LAN To add the computer connecting the printer with LAN or to change the connection method between the printer and the computer from USB to LAN, perform setup according to the instructions on our website. Connecting to Other Computer with LAN To add the computer connecting the printer with LAN, perform setup according to the instructions on our website.
Printing Out Network Setting Information You can print out the network settings of the printer such as its IP address and SSID. Important • This print out contains valuable information about your computer. Handle it with care. 1. Make sure that the printer is turned on. 2. Load a sheet of A4 or Letter-sized plain paper. 3. Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 6 times. The printer starts printing the network setting information.
Security Protocol*2 Method of the Security Protocol ESP/ESP & AH/AH WPS PIN CODE WPS PIN code XXXXXXXX Wireless LAN DRX Discontinuous reception (wireless LAN) Enable/Disable Wired LAN Wired LAN Enable/Disable Connection Status of the Wired LAN Active/Inactive MAC Address MAC Address XX:XX:XX:XX:XX:XX TCP/IP Version TCP/IP Version IPv4 & IPv6/IPv4 IPv4 IP Address Selected IP Address (IPv4) XXX.XXX.XXX.XXX IPv4 Default Gateway Default Gateway (IPv4) XXX.XXX.XXX.
IP Address Filtering IP Address Filtering Enable/Disable ("XX" represents alphanumeric characters.) *1 Only when IPv6 is activated, the status of the network is printed. *2 Only IPv6 and the IPsec setting are activated, the status of the network is printed.
About Network Communication Changing and Confirming Network Settings Appendix for Network Communication 129
Changing and Confirming Network Settings IJ Network Tool Canon IJ Network Tool Screen Canon IJ Network Tool Menus Changing the Settings in the Wireless LAN Sheet Changing the WEP Detailed Settings Changing the WPA or WPA2 Detailed Settings Changing the Settings in the Wired LAN Sheet Changing the Settings in the Admin Password Sheet Monitoring Wireless Network Status Initializing the Network Settings of the Machine Viewing the Modified Settings 130
IJ Network Tool IJ Network Tool is a utility that enables you to display and modify the machine network settings. It is installed when the machine is set up. Important • To use the machine over LAN, make sure you have the equipment necessary for the connection type, such as an access point or a LAN cable. • Do not start up IJ Network Tool while printing. • Do not print when IJ Network Tool is running.
Canon IJ Network Tool Screen This section describes the items displayed on the Canon IJ Network Tool screen. 1. Utilities Modifies the settings of the machine. Select to change the network name (SSID) settings. Setup Sets up the machine. If you setup the machine from scratch, connect your computer and the machine with a USB cable. 2. Printers: Printer name, type, and connection destination are displayed. The selected printer can be set up or be modified. 3. Update Performs printer detection again.
4. Configuration... Enabled when Utilities is selected. Click to display the Configuration screen to configure settings of the selected printer. Note • This item has the same function as Configuration... in the Settings menu.
Canon IJ Network Tool Menus This section describes the menus in Canon IJ Network Tool. 1. Canon IJ Network Tool menu About Canon IJ Network Tool Displays the version of this application. Quit Canon IJ Network Tool Exits IJ Network Tool. 2. View menu Status Displays the Status screen to confirm the printer connection status and wireless communication status. Refresh Updates and displays the contents of Printers: to the latest information.
Changing the Settings in the Wireless LAN Sheet To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings. Note • This screen is not available depending on the printer you are using.
The network name (SSID) of the wireless LAN is displayed. Note • Enter the same SSID that the access point is configured to use. The SSID is case-sensitive. 3. Search... The Access Points screen is displayed to select an access point to connect to. Access Points Screen Note • When IJ Network Tool runs over a LAN, the button is grayed out and cannot be selected. Connect the printer and the computer with a USB cable temporarily to change the settings. 4.
6. TCP/IP Setting: Sets the IP address of the printer to be used over the LAN. Specify a value appropriate for your network environment. Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your wireless LAN router or access point.
2. Refresh Click to update the list of access points when your target access point is not detected. If the target access point is set to a closed network (the stealth mode), click Cancel to return to the previous screen and enter the network name (SSID) in Network (SSID). Note • Make sure that the access point is turned on. 3. Set Click to set the network name (SSID) in Network (SSID): on the Wireless LAN sheet.
Changing the WEP Detailed Settings Note • This screen is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings. 1. Start up IJ Network Tool. 2. Select the printer in Printers:.
Hexadecimal (Hex) 10 digits 26 digits 2. Key Length: Select either 64 bit or 128 bit. 3. Key Format: Select either ASCII or Hex. 4. Key ID: Select the Key ID (index) set to the access point. Note • When the printer is connected to an AirPort Base Station via a LAN: When the printer is connected to an AirPort Base Station via a LAN, confirm the settings in Wireless Security of AirPort Utility. • Select 64 bit if WEP 40 bit is selected for the key length in the AirPort Base Station. • Select 1 for Key ID:.
Changing the WPA or WPA2 Detailed Settings Note • This screen is not available depending on the printer you are using. To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Note • This machine supports WPA-PSK (WPA-Personal) and WPA2-PSK (WPA2-Personal).
Changing the Settings in the Wired LAN Sheet Note • This screen is not available depending on the printer you are using. • Activate the wired LAN setting of the printer to change the settings in the Wired LAN sheet. 1. Start up IJ Network Tool. 2. Select the printer in Printers:. 3. Click the Configuration... button. 4. Click the Wired LAN button. 5. Change the settings or confirm. Click OK after changing configuration.
Changing the Settings in the Admin Password Sheet 1. Start up IJ Network Tool. 2. Select the printer in Printers:. 3. Click the Configuration... button. 4. Click the Admin Password button. The Admin Password sheet is displayed. 5. Change the settings or confirm. 1. Use admin password Set a password for the administrator with privileges to set up and change detailed options. To use this feature, select this check box and enter a password.
Enter Password Screen The following screen is displayed if an administrator password is set to the printer. • Admin Password Enter the admin password that was set. For security purposes, your password is not displayed as you type it. • OK Click this item after you enter the admin password. • Cancel This item returns you to list of detected printers. If you do not enter the correct admin password, you cannot operate the printer.
Monitoring Wireless Network Status Note • This screen is not available depending on the printer you are using. • When using the machine over the wired LAN, you cannot monitor network status. 1. Start up IJ Network Tool. 2. Select the printer in Printers:. 3. Select Status from the View menu. The Status screen is displayed and you can check the printer status and connection performance. 1. Signal Level: Indicates the strength of the signal received by the printer, ranging from 0% to 100%. 2.
The wireless connection may use the same frequency band as microwave ovens and other sources of radio interference. Try to keep the printer and the access point away from such sources. • Check if the radio channel of the access point is close to that of other access points nearby. If the radio channel of the access point is close to that of other access points nearby, the connection performance may become unstable. Be sure to use a radio channel that does not interfere with other access points.
Initializing the Network Settings of the Machine Important • Note that initialization erases all network settings on the machine, and printing or scanning operation from a computer over network may become impossible. To use the machine over network, perform setup according to the instructions on our website. 1. Start up IJ Network Tool. 2. Select the printer in Printers:. 3. Select Maintenance... from the Settings menu. 1.
Viewing the Modified Settings The Confirmation screen is displayed when you modified the printer settings on the Configuration screen. When you click OK on the Confirmation screen, the following screen is displayed for confirming the modified settings. 1. Settings: A list of changes made in the Configuration screen is displayed.
Appendix for Network Communication Using the Card Slot over a Network About Technical Terms Restrictions 150
Using the Card Slot over a Network Note • This screen is not available depending on the printer you are using. Mounting the Card Slot as the Network Drive Restrictions on Card Slot Use over a Network Mounting the Card Slot as the Network Drive The card slot must be mounted to use it over a network. To mount the card slot as the network drive, follow the procedure below. 1. Insert a memory card into the card slot of the machine. 2. Check the current printer name.
• The card slot can be shared by multiple computers, if the machine is connected to a network. Multiple computers can read files from a memory card in the card slot at the same time. • If your computer joins a domain, the card slot may not be mounted as the network drive. • If you use the memory card stored the large size files or many files, a large amount of card access may be generated. In this case, the operation in the memory card may be impossible or slow.
About Technical Terms In this section, technical terms used in the manual are explained. A B C D F I K L M N P R S T U W A • Access Point A wireless transceiver or base station that receives information from wireless clients/the machine and rebroadcasts it. Required in an infrastructure network. • Ad-hoc Client computer and machine setting where wireless communication occurs on a peer-to-peer basis, i.e., all clients in with the same SSID/network name communicate directly with each other.
• Authentication Method The method that an access point uses to authenticate a printer through a wireless LAN. The methods are agreeable each other. When using WEP as an encryption method, the authentication method is able to fix to Open System or Shared Key. For WPA/WPA2, authentication method is PSK. ◦ Auto The printer automatically changes its authentication method to match the access point.
F • Firewall It is a system that prevents an unlawful computer access in the network. To prevent, you can use the firewall function of a broadband router, the security software installed in the computer, or operation system for computer. I • IEEE 802.11b International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to 11 Mbps. • IEEE 802.11g International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to 54 Mbps. Compatible with 802.
• Key Length Length of the WEP key. Select either 64 bits or 128 bits. Longer key length allows you to set a more complex WEP key. L • Link Quality The status of connection between the access point and the printer excluding noise (interference) is indicated with a value from 0 to 100%. • LPR A platform-independent printing protocol used in TCP/IP networks. It is not supported bidirectional communication. M • MAC Address (AirPort ID) Also known as the physical address.
• PSK An encryption method employed by WPA/WPA2. R • Router A relay device to connect to another network. S • Signal Level The strength of the signal received by the printer from the access point is indicated with a value from 0 to 100%. • SSID Unique label for wireless LAN. It is often represented such as a network name or an access point name. SSID distinguishes one wireless LAN from another to prevent interference.
U • USB Serial interface designed to enable you to "hot-swap" devices, i.e., by plugging and unplugging them without turning off the power. W • WEP/WEP Key An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt data sent over wireless networks. This printer supports key length of 64 bits or 128 bits, key format of ASCII code or Hexadecimal, and key number of 1 to 4.
• WPS (Wi-Fi Protected Setup) WPS is a standard for easy and secure establishment of a wireless network. There are 2 primary methods used in the Wi-Fi Protected Setup: PIN entry: a mandatory method of setup for all WPS certified devices Push button configuration (PBC): an actual push button on the hardware or through a simulated push button in the software.
Restrictions If you use a printer over the wireless LAN, the printer may recognize nearby wireless systems, you should set a network key (WEP, WPA, or WPA2) to the access point to encrypt wireless transmission. Wireless communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed. Connecting with too many computers may affect the printer performance, such as printing speed.
Tips for Ensuring Optimal Printing Quality Useful Information about Ink Key Points to Successful Printing Be Sure to Make Paper Settings after Loading Paper Canceling a Print Job Printer Handling Precautions Key to Enjoying Consistent Printing Quality Precautions for Safe Transport of the Printer 161
Useful Information about Ink How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink. For this reason, the number of sheets that can be printed with the first ink tanks is fewer than the succeeding ink tanks.
Checking the Ink Status with the Ink Lamps 163
Key Points to Successful Printing Check the printer status before printing! • Is the print head OK? If a print head nozzle is clogged, print will be faint and papers will be wasted. Print the nozzle check pattern to check the print head. Maintenance Procedure • Is the inside of the printer smeared with ink? After printing large quantities of paper or performing borderless printing, the area where papers go through may get smeared with ink. Clean the inside of your printer with Bottom Plate Cleaning.
Be Sure to Make Paper Settings after Loading Paper If the media type setting is not the one for the loaded paper, printing results may not be satisfactory. After loading paper, be sure to select the appropriate media type setting for the loaded paper. Print Results Not Satisfactory There are various types of paper: paper with special coating on the surface for printing photos with optimal quality and paper suitable for documents.
Canceling a Print Job Never press the ON button! If you press the ON button while printing is in progress, the print data sent from the computer queues in the printer and you may not be able to continue to print. Press the RESUME/CANCEL button to cancel printing.
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Key to Enjoying Consistent Printing Quality The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Never unplug the power cord until the power is turned off! If you press the ON button to turn off the power, the printer caps the print head (nozzles) automatically to prevent from drying.
Precautions for Safe Transport of the Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the print head and ink tank left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
Legal Limitations on Use of Your Product and Use of Images It may be unlawful to print the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.
Specifications General Specifications Printing resolution (dpi) 9600* (horizontal) x 2400 (vertical) * Ink droplets can be placed with a pitch of 1/9600 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wired LAN: 100BASE-TX / 10BASE-T Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Print Head/Ink Total 5120 nozzles (PgBK 1024 nozzles, Y/DyeBK each 512 nozzles, C/M each 1536 nozzles) Network Specifications Communication protocol TCP/IP Wired LAN Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 M/100 Mbps (auto switching) Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.4 GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region.
Mac OS Operating System Mac OS X v10.6.8 or later Browser Safari 5 or later Hard Disk Space 1.5 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS. Refer to the manual or the Canon web site for details on operation with iOS, Android, and Windows RT.
Printing Printing from a Computer Printing with Application Software that You are Using (Printer Driver) 174
Printing from a Computer Printing with Application Software that You are Using (Printer Driver) 175
Printing with Application Software that You are Using (Printer Driver) Printing with Easy Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver 176
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: 1. Check that the printer is turned on 2. Load paper on the printer 3. Select the printer Select your model from the Printer list in the Print Dialog. Note • Click Show Details ( (the disclosure triangle)) to switch the Setup window to the detailed display. 4. Select the paper size For Paper Size, select the paper size to be used.
5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the printer.
7. Select the print quality For Print Quality, select High, Standard, or Draft according to your purpose. Important • The print quality settings that can be selected may differ depending on a printing profile. 8. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media.
Important • In the Presets section, click Save Current Settings as Preset... (Save As...) to register the specified settings.
Setting the Media Type with the Printer Driver When you use this printer, selecting a media type that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Commercially available papers Media name Media Type in the printer driver Plain Paper (including recycled paper) Plain Paper Envelopes Envelope Canon genuine papers (Photo Printing) Media name
Various Printing Methods Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Printing on Postcards Displaying the Print Results before Printing Setting Paper Dimensions (Custom Size) 182
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog. 2. Select Paper Handling from the pop-up menu 3.
5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Margin from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note • The printer automatically reduces the print area depending on the staple position margin. 3. Complete the setup Click Print.
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Important • When the Amount of Extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Complete the setup Click Print. When you execute print, the data is printed without any margins on the paper. Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "(borderless)" from the Paper Size.
Important • When the amount of extension is decreased, an unexpected margin may be produced on the print, depending on the size of the paper. Note • When the Amount of Extension slider is set to the leftmost position, image data will be printed in the full size. If you set this when printing the address side of a postcard, the postal code of the sender is printed in the correct position.
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software. 2. Select Paper Handling from the pop-up menu 3. Set the print paper size Check the Scale to fit paper size check box.
Click Print. When you execute print, the document will be enlarged or reduced to fit to the page size.
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note • If you are using Mac OS X v10.8 or Mac OS X v10.7, you can set the Scale rate to a value in the range from 1 to 999%. If you are using Mac OS X v10.6.8, set a value in the range from 1 to 10000%.
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2. Set the number of original you print on one page In Pages per Sheet, specify the number of page you print on one page. 3. If necessary, set the following items Layout Direction To change the page placement order, select an icon from the list.
4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Printing on Postcards This section describes the procedure for postcard printing. 1. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. • When printing a return postcard, always set the paper size to Postcard Double from your application software or the printer driver. • Do not fold the return postcard.
Displaying the Print Results before Printing If you are using Mac OS X v10.6.8, you can display and check the print result before printing. To display the print result before printing, click Preview on the Print Dialog. Note • When you click (the disclosure triangle) in the Print dialog and switch to the detailed display, Preview is not displayed. For detailed display, a preview is displayed on the left side of the Print dialog.
Setting Paper Dimensions (Custom Size) You can specify any height and width of paper when that particular size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1. Creating a new custom paper size In the Print Dialog, select Manage Custom Sizes... from Paper Size. In the Custom Paper Sizes dialog, click +. Untitled will be added to the list. 2.
Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Cont
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Select the print quality Select Custom for Print Quality. 3. Setting the print quality level Move the Quality slider to select the print quality level. 4. Complete the setup Click Print. When you execute print, the image data is printed with the selected print quality level.
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set grayscale printing Check the Grayscale Printing check box. 3. Complete the setup Click Print. When you execute print, the document is converted to grayscale data. It allows you to print the color document in monochrome. Note • During Grayscale Printing, inks other than black ink may be used as well.
Specifying Color Correction You can specify the color correction method suited to the type of document to be printed. Normally, the printer driver adjusts the colors by using Canon Digital Photo Color so that data is printed with color tints that most people prefer. When you want to print by using the color space (Adobe RGB or sRGB) of the image data effectively or by specifying a printing ICC profile from your application software, select ColorSync.
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile 201
Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose. Color Management Devices such as digital cameras, scanners, monitors, and printers handle color differently.
Adjusting Colors with the Printer Driver You can specify the color correction function of the printer driver to print with color tints that most people prefer through the use of Canon Digital Photo Color. When printing from an application software that can identify ICC profiles and allows you to specify them, use a printing ICC profile in the application software, and select settings for color management. The procedure for adjusting colors with the printer driver is as follows: 1.
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into Mac OS when printing.
Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 205
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1. Select Color Matching from the pop-up menu of the Print Dialog 2. Select color correction Select ColorSync. You can leave Profile set to Automatic.
Interpreting the ICC Profile When you need to specify the printer profile, select the ICC profile for the paper to print on. The ICC profiles installed for this printer appear as follows. • (1) is the model name of the printer. • (2) is the media type. This notation corresponds to the following media type: ◦ GL: Photo Paper Plus Glossy II ◦ PT: Photo Paper Pro Platinum ◦ SG/LU: Photo Paper Plus Semi-gloss / Photo Paper Pro Luster ◦ MP: Matte Photo Paper • (3) is the print quality.
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly. Use the printer driver only when you want to adjust the color balance slightly.
Important • Adjust the slider gradually. 3. Complete the setup Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Grayscale Printing check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable. • If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable.
Adjusting Brightness You can change the brightness of the overall image data during printing. This function does not change pure white or pure black but it changes the brightness of the intermediate colors. The following sample shows the print result when the brightness setting is changed. Light is selected Normal is selected Dark is selected The procedure for adjusting brightness is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Intensity Adjusting Contrast 211
Adjusting Intensity You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing. The following sample shows the case when the intensity is increased so that all colors become more intense when the image data is printed. No adjustment Higher intensity The procedure for adjusting intensity is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Important • If you select ColorSync for Color Matching, then the Intensity appears grayed out and is unavailable.
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast. No adjustment Adjust the contrast The procedure for adjusting contrast is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Important • If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable.
Overview of the Printer Driver Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Quality & Media Color Options Borderless Printing Margin Canon IJ Printer Utility Opening the Canon IJ Printer Utility Maintenance of this Printer Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver) 216
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different models support different print data formats, you need a printer driver for the specific model you are using.
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup Dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software. Settings Click the pop-up menu, and then select the following items: Page Attributes Set the paper size or scaled printing. Save as Default You can save the attributes of the displayed page as the default settings.
Print Dialog In the Print dialog, you can set paper type and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens. Presets You can save or delete the settings of the Print dialog. Note • If you are using Mac OS X v10.8 or Mac OS X v10.7, you can select Show Presets...
Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Scheduler You can set the print start time and print priorities.
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer. This selection enables the printer to carry out printing properly for the material of the media used. Paper Source Shows the source from which paper is supplied.
Related Topics Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome 223
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing. Use this dialog just to make fine adjustments. Preview Shows the effect of color adjustment. As you adjust each item, the effects are reflected in the color and brightness.
Use the printer driver only when adjusting the color balance slightly. To change the color balance significantly, use the application software. Brightness Select the brightness of printed images. You cannot change the levels of pure white and black. You can change the contrast of the colors between white and black. Intensity Select this method to adjust the overall density of your print. To increase the overall intensity, drag the slider to the right.
Borderless Printing This dialog allows you to adjust the amount of the document that extends off the paper when borderless printing is performed. Amount of Extension Use the Amount of Extension slider to adjust the amount of the document that extends off the paper. Moving the slider to the right makes the amount larger and moving the slider to the left makes the amount smaller.
Margin This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper. Margin Specify the amount of margin space for stapling the paper. Enter a value between 0 inches (0 mm) to 1.2 inches (30 mm). Stapling Side Specify the stapling side. Long-side stapling (Left) / Long-side stapling (Right) Select this option to staple the long side of the paper. Choose left or right.
Canon IJ Printer Utility The Canon IJ Printer Utility allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the following items from the pop-up menu. Cleaning Clean the printer to prevent print smudges and clear up clogged print head nozzle.
Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Position from Your Computer Checking the Ink Status from Your Computer Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode 229
Opening the Canon IJ Printer Utility To open the Canon IJ Printer Utility, follow the steps below. 1. Open System Preferences, and select Print & Scan (Print & Fax) 2. Start the Canon IJ Printer Utility Select your model from the printer list, and click Options & Supplies.... Click Open Printer Utility in Utility tab. Canon IJ Printer Utility is launched.
Maintenance of this Printer Cleaning the Print Heads from Your Computer Cleaning Inside the Printer Cleaning the Paper Feed Rollers from Your Computer Use Your Computer to Print a Nozzle Check Pattern Aligning the Print Head Position from Your Computer Checking the Ink Status from Your Computer Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode 231
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Print & Scan (Print & Fax).
Deletes the specified print job. Stops printing the specified document. Resumes printing the specified document. Displays the print job information. Stops printing all documents. Displayed only when printing of all documents is being stopped, and resumes printing all documents.
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Print & Scan (Print & Fax) 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click ( The selected print jobs will be deleted.
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from the Format For list. If you select another printer, printing may not be performed properly.
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver 236
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Delete the Unnecessary Canon IJ Printer from the Printer List A Canon IJ Printer that you no longer use can be deleted from the printer list. Before deleting the Canon IJ Printer, disconnect the cable that connects the printer to the computer. The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right.
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. • Log on as the computer administrator. The installer will prompt you to enter the name and password of the administrative user.
Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. The procedure for installing the downloaded printer driver is as follows: 1. Mount the disk Double-click the disk image file you have downloaded. The file is unpacked, and then the disk is mounted. 2. Start the installer Double-click "PrinterDriver_XXX_YYY.pkg" (where "XXX" is your model name, and "YYY" is version) contained in the disk. 3.
Troubleshooting The Printer Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with the Printer Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem 241
Problems with Network Communication Problems with the Printer While Using with Network Cannot Detect a Printer on a Network Other Problems with Network 242
Problems with the Printer While Using with Network The Printer Stopped Working Suddenly Printing Speed Is Slow Cannot Use the Printer on Replacing an Access Point or Changing Its settings 243
The Printer Stopped Working Suddenly Cannot Communicate with the Printer over the Wireless LAN Cannot Communicate with the Printer over the Wired LAN Cannot Print from a Computer Connected to the Network Cannot Communicate with the Printer over the Wireless LAN Check1 Make sure that the printer is turned on. Make sure that the network settings in the printer are identical with those of the access point.
Make sure that the firewall of the security software is disabled. Check10 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
Printing Speed Is Slow Check1 The printer may be printing out a large job issued from another computer. When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool. Check2 Monitoring Wireless Network Status Make sure that there is no barrier or obstacle between the access point and the printer. Wireless communication between different rooms or floors is generally poor.
Cannot Use the Printer on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the printer again. Perform network setup again according to the instructions on our website. If the problem is not resolved, see below.
Cannot Detect a Printer on a Network Cannot Detect the Printer When Setting up Network Communication The Printer Cannot Be Detected in the Wireless LAN The Printer Cannot Be Detected in the Wired LAN 248
Cannot Detect the Printer When Setting up Network Communication If the printer could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the printer.
Cannot Detect the Printer during Wireless LAN Setup: Check 1 Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Make sure that you can view web pages on your computer. If you cannot view any web pages: Configure the computer and network device. For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers.
Cannot Detect the Printer during Wireless LAN Setup: Check 2 Does the firewall function of your security software or operation system for computer interfere with setting up the network communication? The firewall function of your security software or operation system for computer may limit communications between the printer and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer.
Cannot Detect the Printer during Wireless LAN Setup: Check 3 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
Cannot Detect the Printer during Wired LAN Setup: Check 1 Is the LAN cable connected, and are the printer and the router turned on? Make sure that the LAN cable is connected. Make sure that the printer is turned on. Confirming that the Power Is On Make sure that the router is turned on. If the LAN cable is connected and the printer or the network device is turned off: Turn on the printer or the network device. After turning on the printer or the network device, it may take some time until ready for use.
Cannot Detect the Printer during Wired LAN Setup: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Detect the Printer during Wired LAN Setup: Check 3 Activate the wired LAN setting of the printer. Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 11 times. Note • To check whether the wired LAN is activated, print out the network setting information.
The Printer Cannot Be Detected in the Wireless LAN Check1 Make sure that the printer is turned on. Check2 Make sure that the Wi-Fi lamp is lit on the front side of the printer. If the Wi-Fi lamp is off, Wireless LAN is inactive. To activate Wireless LAN, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 10 times. Wireless LAN is activated and the Wi-Fi lamp is lit.
If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. When using a router, connect the printer and computer to the LAN side (same network segment).
The Printer Cannot Be Detected in the Wired LAN Check1 Make sure that the printer is turned on. Check2 Is the wired LAN setting of the printer activated? To check whether the wired LAN is activated, print out the network setting information. Printing Out Network Setting Information If the wired LAN is inactive, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 11 times. The wired LAN is activated.
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Printer Was Forgotten Checking Information about the Network How to Restore the Printer's Network Settings to Factory Default 259
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) How to Set a WEP/WPA/WPA2 Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer.
Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number). Select either TKIP (Basic Encryption) or AES (Secure Encryption) for the dynamic encryption method. For details, see Changing the WPA or WPA2 Detailed Settings. Note • This printer supports WPA-PSK (WPA-Personal) and WPA2-PSK (WPA2-Personal).
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Access Points Screen "You are connecting the printer to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the printer which has already been set up.
The Admin Password Set to the Printer Was Forgotten Initialize the LAN settings. How to Restore the Printer's Network Settings to Factory Default After initializing the LAN settings, perform setup according to the instructions on our website.
Checking Information about the Network Checking the IP Address or the MAC Address of the Printer Checking the IP Address or the MAC Address of the Computer Checking If the Computer and the Printer, or Computer and the Access Point Can Communicate Checking the Network Setting Information Checking the IP Address or the MAC Address of the Printer To check the IP address or the MAC address of the printer, print out the network setting information.
1. Open the Utilities folder in the Applications folder. 2. Start Network Utility. 3. Click the Ping button. 4. Make sure that Send only XX pings (XX are numbers) is selected. 5. Enter the IP address of the target printer or the target access point in Enter the network address to ping.. 6. Click Ping. "XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following is displayed. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.
How to Restore the Printer's Network Settings to Factory Default Important • Note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network, perform setup according to the instructions on our website. Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes white 9 times. The network settings are initialized.
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Printing Stops Before It Is Completed 267
Printing Does Not Start Make sure that the power plug is securely plugged in, then press the ON button to turn the printer on. Check1 While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note • When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing, the computer is processing data and sending it to the printer. Wait until printing starts.
Paper Jams When paper is jammed, the Alarm lamp flashes orange and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message. Watch the movie * The screen differs depending on the OS you are using. For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed). Note • You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.
Paper Does Not Feed Properly/"No Paper" Error Occurs Check1 Make sure that paper is loaded. Loading Paper Check2 Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading. • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray, see Paper Jams to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Check7 Clean the paper feed roller. Cleaning the Paper Feed Rollers from Your Computer Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Printing Stops Before It Is Completed Check1 Is the paper loaded? Make sure that paper is loaded. If the printer has run out of paper, load paper. Check2 Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the printer and the computer to process, the printer may appear to have stopped operating. In addition, when printing data that uses a large amount of ink continuously on plain paper, the printer may pause temporarily.
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected 274
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. Check1 Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color.
Cannot Print to End of Job Check Is the space of your computer's hard disk sufficient? Delete unnecessary files to free disk space.
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks Watch the movie 277
Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Check the status of ink tanks. Replace the ink tank if the ink has run out. Replacing an Ink Tank Check3 Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.
Lines Are Misaligned Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position Manually from Your Computer.
Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper Curls Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 If the intensity is set high, reduce the intensity setting and try printing again. If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion. You can confirm the intensity using the printer driver.
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Is the appropriate type of paper used? Check the followings: • Check to see if the paper you are printing on is suitable for your printing purpose.
1. Roll up the paper in the opposite direction to the paper curl as shown below. 2. Check that the paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
3. Drag the Intensity slide bar to set the intensity. Check6 Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink. Resize your original document in your application software. Printing Area Check7 Is the paper feed roller dirty? Clean the paper feed roller.
Back of the Paper Is Smudged Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Perform the Bottom Plate Cleaning to clean the inside of the printer. Cleaning Inside the Printer Note • When performing borderless printing, duplex printing, or too much printing, the inside may become stained with ink.
Vertical Lines Are Printed on the Sides of the Printout Check Is the size of the loaded paper correct? The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified. Set the paper size correctly according to the paper you loaded. Print Results Not Satisfactory Note • The direction of the vertical line pattern may vary depending on the image data or the print setting.
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked Watch the movie Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Check2 Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center. Check3 Perform Print Head Alignment. Aligning the Print Head Note • If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position Manually from Your Computer.
Ink Is Not Ejected Check1 Has the ink run out? Open the top cover, then check the status of ink lamp. Checking the Ink Status Check2 Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.
Problems with the Printer The Printer Cannot Be Powered On The Printer Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Printer with USB Connection Print Head Holder Does Not Move to the Position for Replacing 289
The Printer Cannot Be Powered On Check1 Press the ON button. Make sure that the power plug is securely plugged into the power cord connector of the printer, then turn it back on. Check2 Unplug the printer from the power supply, then plug the printer back in and turn the printer back on after leaving it for at least 3 minutes. Check3 If the problem is not resolved, contact the service center.
The Printer Turns Off Unintentionally Check Deactivate the setting to turn the unit off automatically. The printer turns off automatically according to the elapsed time you specified if you activate the setting to turn the unit off automatically. If you do not want the printer to turn off automatically, open Canon IJ Printer Utility, select Power Settings in the pop-up menu, then select Disable for Auto Power Off on Auto Power.
Cannot Connect to Computer with a USB Cable Properly Printing Speed Is Slow/Hi-Speed USB Connection Does Not Work If your system environment is not fully compatible with Hi-Speed USB, the printer will operate at a lower speed provided under USB 1.1. In this case, the printer operates properly but printing speed may slow down due to communication speed. Check the following to make sure that your system environment supports HiSpeed USB connection.
Cannot Communicate with the Printer with USB Connection Check1 Make sure that the printer is turned on. Check2 Make sure that the USB cable is connected properly. See Connecting the Printer to the Computer Using a USB Cable to connect the USB cable properly. Check3 Do not start up IJ Network Tool while printing. Check4 Do not print while IJ Network Tool is running.
Print Head Holder Does Not Move to the Position for Replacing Check1 Is the POWER lamp off? Check if the POWER lamp is lit. The print head holder will not move unless the power is on. If the POWER lamp is off, close the top cover and turn the printer on. While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit, and then open the top cover again.
Problems with Installation/Downloading Cannot Install the Printer Driver Uninstalling IJ Network Tool 295
Cannot Install the Printer Driver Reinstall the printer driver. When you reinstall the printer driver, install it from our website.
Uninstalling IJ Network Tool Follow the procedure below to uninstall IJ Network Tool from your computer. Important • Even if IJ Network Tool is uninstalled, you can print from the computer over network. However, you cannot change the network settings over network. 1. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ Network Tool, drag the Canon IJ Network Tool icon into the Trash. 2. Restart the computer. Empty the Trash and restart your computer.
About Errors/Messages Displayed If an Error Occurs A Message Is Displayed 298
If an Error Occurs When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.
13 flashes The remaining ink level cannot be correctly detected. (The lamp on the ink 1683 tank flashes.) 14 flashes The ink tank cannot be recognized. 1684 15 flashes The ink tank cannot be recognized. 1410, 1411, 1412, 1413, 1414 16 flashes The ink has run out. (The lamp on the ink tank flashes.) 1688 21 flashes The printer cannot detect the paper size. 2103 22 flashes The printer has detected that the paper has been fed aligned to one side.
• When a Support Code and a message are displayed on the computer screen: * The screen differs depending on the OS you are using. Note • You can confirm the actions against errors with Support Codes on your computer by searching a Support Code. Click Here to Search For details on how to resolve errors without Support Codes, see A Message Is Displayed.
A Message Is Displayed This section describes some of the errors or messages. Note • A Support Code (error number) is displayed on the computer for some error or message. For details on errors with Support Codes, refer to Support Code List. The Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software usage information is scheduled to be sent every month for about ten years.
• If you do not agree to participate in the survey program: Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again one month later. • To stop sending the information: Click Turn off. The Inkjet Printer/Scanner/Fax Extended Survey Program is stopped, and the information will not be sent. To resume the survey, see Changing the setting:. • To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program: 1.
If You Cannot Resolve the Problem If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the printer or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the printer yourself.
Support Code List The support code appears on the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action.
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case.
1300 Cause Paper is jammed in the paper output slot or in the rear tray. Action Remove the jammed paper following the procedure below. Watch the movie (Windows) Watch the movie (Mac) Note • If you need to turn off the printer to remove jammed paper during printing, press the RESUME/ CANCEL button to cancel print jobs before turning off the printer. 1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier.
Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.
Paper Is Jammed inside the Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below. Watch the movie (Windows) Watch the movie (Mac) Note • If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer. 1.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper. When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge. 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out.
5. Pull the paper slowly not to tear it, then pull the paper out. 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.
7. Close the top cover. All print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.
Small Size Paper Is Jammed inside the Printer If the narrow width paper such as card sized paper is jammed due to loading it in the landscape orientation, remove the jammed paper following the procedure below. Important • Do not load the narrow width paper such as card sized paper in the landscape orientation. 1. Load one piece of paper (same size as the jammed one) in the portrait orientation on the rear tray. Do not load the paper in the landscape orientation. 2. Turn the printer off. 3.
In Other Cases Make sure of the following: Check1 Are there any foreign objects around the paper output slot? Check2 Are there any foreign objects in the rear tray? If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Check3 Is the paper curled? Load the paper after correcting its curl.
• In Windows: Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper jam check box, and then click OK. • In Mac OS: In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper jam check box, and then click Apply.
1000 Cause There is no paper in the rear tray. Action Load paper in the rear tray and press the printer's RESUME/CANCEL button.
1200 Cause The top cover is open. Action Close the top cover and wait for a while.
1250 Cause The front cover is closed. Action Open the front cover to resume printing.
1401 Cause The print head may be damaged. Action Contact the service center.
1403 Cause The print head may be damaged. Action Contact the service center.
1405 Cause The print head may be damaged. Action Contact the service center.
1410 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
1411 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
1412 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
1413 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
1414 Cause The ink tank cannot be recognized. Action Open the top cover and replace the ink tank which lamp is off.
1600 Cause If the lamp on the ink tank is flashing, ink may have run out. Action Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition. Note • If multiple ink lamps are flashing red, check the status of each ink tank.
1660 Cause The ink tank is not installed. Action Install the ink tank.
1680 Cause Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
1681 Cause More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
1683 Cause The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.) Action Replace the ink tank and close the top cover. Printing with an ink tank that was once empty may damage the printer. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
1684 Cause The ink tank cannot be recognized. Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer. Install the appropriate ink tank. If you want to cancel printing, press the printer's RESUME/CANCEL button.
1688 Cause The ink has run out. (The lamp on the ink tank flashes.) Action Replace the ink tank and close the top cover. Printing under the current condition may damage the printer. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized.
1700 Cause The ink absorber is almost full. Action Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
1701 Cause The ink absorber is almost full. Action Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
2100 Cause The paper size in the print settings and the size of the loaded paper do not match. Action Check the print settings and the loaded paper, load paper of the correct size, then press the printer's RESUME/CANCEL button. If you want to cancel printing, press the printer's RESUME/CANCEL button again while the POWER lamp is flashing.
2101 Cause The paper size in the print settings and the size of the loaded paper do not match. Action Check the print settings and the loaded paper, load paper of the correct size, then press the printer's RESUME/CANCEL button. If you want to cancel printing, press the printer's RESUME/CANCEL button again while the POWER lamp is flashing.
2102 Cause The printer has detected that the paper has been fed aligned to one side. Action Load the paper into the center of the rear tray, then slide the paper guides to align with the both edges of the paper stack. Press the printer's RESUME/CANCEL button to dismiss the error.
2103 Cause The printer cannot detect the paper size. Action Press the printer's RESUME/CANCEL button to dismiss the error, then try to print again. If this error still occurs even after printing again, set the printer not to detect the paper width by using the printer driver or Remote UI. Note • Depending on the type of paper, the printer may not detect the paper width. Additionally, if the top cover is opened while printing is in progress, the printer may not detect the paper width.
2500 Cause The cause of following may have occurred the failure of Automatic Print Head Alignment. • Print head nozzles are clogged. • The paper of size other than A4 or Letter is loaded. • The paper output slot is exposed to strong light. Action Press the printer's RESUME/CANCEL button to dismiss the error, then take the actions described below. • Print the nozzle check pattern to check the status of the print head.
4100 Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
4103 Cause Cannot perform printing with the current print settings. Action Press the printer's RESUME/CANCEL button, to cancel printing. Then, change the print settings and print again.
5100 Cause Printer error has occurred. Action Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the printer again. If the problem is not resolved, contact the service center. Important • When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the components inside the printer.
5101 Cause Printer error has occurred. Action Remove the protective material, turn the printer off, and turn it back on. If the problem is not resolved, contact the service center.
5200 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
5400 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
5700 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
5B00 Cause Printer error has occurred. Action Contact the service center.
5B01 Cause Printer error has occurred. Action Contact the service center.
5C00 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
5C20 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6000 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6001 Cause Printer error has occurred. Action If the front cover is closed, open it. Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. Important • Do not close the front cover while the printer is in operation; otherwise, an error will occur.
6500 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6502 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6800 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6801 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6900 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6901 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6902 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6910 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6911 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6920 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6921 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6930 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6931 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6932 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6933 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6940 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6941 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6942 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6943 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6944 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6945 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6946 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6A80 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6A81 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
6A90 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Contact the service center.
C000 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.
