Service manual

Scan problems
Solve scanned-image problems
Problem Cause Solution
The scanned image is of poor
quality.
The original might be a second-generation
photo or picture.
●
To eliminate the patterns, try reducing
the size of the image after scanning.
●
Print the scanned image to see if the
quality is better.
●
Verify that the resolution settings are
correct for the type of scan job that you
are performing.
The image that appears on the screen might
not be an accurate representation of the
quality of the scan.
●
Try adjusting your computer monitor
settings to use more colors (or levels of
gray). Typically, you make this
adjustment by opening Display in
Windows Control Panel.
●
Try adjusting the resolution settings in
the scanner software.
The original might have been loaded
incorrectly.
Verify that the original is loaded correctly on
the flatbed scanner. See
Install input
devices on page 19.
The scanner might be dirty. Clean the scanner. See Clean the flatbed
scanner glass on page 28.
The graphics settings might not be suitable
for the type of scan job that you are
performing.
Try changing the graphics settings.
Part of the image did not scan. The original might have been loaded
incorrectly.
Verify that the original is loaded correctly on
the flatbed scanner.
A colored background might be causing
images in the foreground to blend into the
background.
Try adjusting the settings before you scan
the original or enhancing the image after you
scan the original.
The original is too small. The minimum size that the flatbed scanner
supports is 25 x 25 mm (1 x 1 inch).
The media size is incorrect. In Scan settings, make sure that the input
media size is large enough for the document
that you are scanning. .
124 Chapter 6 Problem solve ENWW