Network Setup Troubleshooting
Network Setup Troubleshooting This manual mainly describes problems you may encounter when setting up a network, and the possible causes and solutions. Find a description related to your problem and follow the solution. If you cannot find a description for your problem or if you encounter a problem after setup, refer to the onscreen manual: Basic Guide/Advanced Guide. Screens are based on Windows Vista Ultimate and Mac OS X v.10.5.x. Other Troubleshooting Tips • Names of functions, etc.
Problems during Network Setup Easy setup Advanced setup Check 4 The Target Access Point is Not Displayed (Detected) Check Set the access point to accept the MAC address of the machine. Check 1 Make sure that you follow Check 1, 2, 5 and 6 of "Connection Checklist" on page 12, then press the left FUNCTION button (A) on the machine to search for the access point again.
Access point was not detected. is Displayed Check The message appears when no access point is found. Refer to "The Target Access Point is Not Displayed (Detected)" on page 1. Check 2 Make sure that the DHCP function of the access point is active. • For details on how to check the settings of the access point, refer to the manual supplied with the access point or contact its manufacturer. Enable the DHCP function of the access point, then configure settings again.
Multiple access points with the same name exist. is Displayed The directly entered access point was not detected. is Displayed Check Check The message appears when multiple access points with the same name are found. The message appears when no access point is found by the entered access point name/network name (SSID).
Check 5 Is "WPA/WPA2 Enterprise" set as a security protocol (encryption standard) on the access point? "WPA/WPA2 Enterprise" is not supported on the machine. Change the security protocol (encryption standard) for the access point, then configure settings again. • After that, press the OK button, then proceed with the setup from in "Entering the Access Point's Wireless LAN Settings Directly on the Machine" on page 9.
Problems during Software Installation WPS Cannot connect. Multiple access points are enabled. is Displayed The Machine is Not Displayed (Detected) Check Action A A The message appears when multiple access points are detected. Wait for a while, then configure the settings again. Check 1 Connection failed. is Displayed Check The message appears when an error occurs. Check the access point settings, then configure WPS settings again.
Check Printer Settings dialog box is Displayed Check 4 When obtaining an IP address automatically, make sure that the DHCP function of the network device (router, access point, etc.) is active. Check • For details on how to check settings of the network device, refer to the manual supplied with the network device or contact its manufacturer. The message appears when the machine cannot be detected. Activate the DHCP function of the network device, then click Update (A).
Other Troubleshooting Tips Check 4 When obtaining an IP address automatically, make sure that the DHCP function of the network device (router, access point, etc.) is active. • For details on how to check settings of the network device, refer to the manual supplied with the network device or contact its manufacturer. Activate the DHCP function of the network device, then click Back (A).
Reference Information Character Entry Action This machine allows you to enter characters using the Numeric buttons (A). Follow the procedure below. C D B A Button Numeric mode 123 1 1 2 2 ABC abc 3 3 DEF def 4 4 GHI ghi 5 5 JKL jkl 6 6 MNO mno 7 7 PQRS pqrs 8 8 TUV tuv 9 9 WXYZ wxyz 0 0 # - .
Entering the Access Point's Wireless LAN Settings Directly on the Machine Action Enter the access point name/network name (SSID) and security setting (WEP, WPA, etc.) on the machine directly. Follow the procedure below. 6 Select Directly enter the access point name, then press the OK button. • If you are living in an apartment, nearby access points in use may be detected. 1 Press the Setup button.
10-A WEP WPA/WPA2 10-B Disable 1 1 Select the WEP key number you want to use, then press the OK button. 2 Enter the network key, then press the OK button. Make sure that the network key is correct, then press the OK button. Go to 10 . Enter the network key, then press the OK button. Make sure that the network key is correct, then press the OK button. Go to • Enter upper and lower case letters of the alphabet correctly. Letters are case sensitive.
Specifying the Machine's IP Address (IPv4 only) Restoring the Machine's Default LAN Settings to Perform Setup Again Action Action The machine's IP Address can be specified by the following procedure. Follow the procedure below to restore LAN settings of the machine to the default state. 1 Press the Setup button. 2 Select Device settings, then press the OK button. 3 Select LAN settings, then press the OK button. 4 Select Other settings, then press the OK button.
Connection Checklist Check Check 1 Before connecting the machine, are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Configure the computer and network device. • For the procedures, refer to the manuals supplied with the computer and network device, or contact their manufacturers. Check 2 Are the machine and network device (router, access point, etc.) turned on? Turn on each device.
Check 6 Is the access point operating in IEEE802.11b or IEEE802.11g (2.4 GHz)? • For details on how to check the operating mode of the access point, refer to the manual supplied with the access point or contact its manufacturer. Set the access point to operate in IEEE802.11b or IEEE802.11g (2.4 GHz). • For details on how to change the operating mode of the access point, refer to the manual supplied with the access point or contact its manufacturer.
QT5-2855-V01 XXXXXXXX ©CANON INC.
