Extra Information

A Message Is Displayed
This section describes some of the errors or messages.
Note
A Support Code (error number) is displayed on the computer or on the LCD for some error or
message. For details on errors with Support Codes, refer to Support Code List.
If a message is displayed on the LCD, see below.
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A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
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Error Regarding the Power Cord Being Unplugged Is Displayed
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Writing Error/Output Error/Communication Error
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Other Error Messages
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The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
A Message Is Displayed on the LCD
Confirm the message and take an appropriate action.
• Failed to scan the head alignment sheet Press [OK]
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
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Make sure that the print head alignment sheet is set in the correct position and orientation
on the platen glass.
• Make sure the platen glass and the print head alignment sheet are not dirty.
• Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain
paper.
• Make sure if print head nozzles are clogged.
Print the nozzle check pattern to check the status of the print head.
Printing the Nozzle Check Pattern
If the error is not resolved, connect the machine to the computer and align the print head on the
printer driver.
Aligning the Print Head Position from Your Computer
• Check page size Press [OK]
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click OK.
The machine starts printing.
See Notice for Unplugging the Power Cord for unplugging the power cord.
Important
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Writing Error/Output Error/Communication Error
• Check 1: If the POWER lamp is off, make sure that the power plug is plugged in,
then turn the machine on.
While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops
flashing and remains lit.