MX720 series Online Manual Troubleshooting English
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If Yo
Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device
The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center.
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit. Note When printing large data such as a photo or graphics, it may take longer to start printing. While any lamp on the operation panel is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.
• In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s). Note When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading. • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
• Check 7: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette. For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette. • Check 8: Are the transport unit cover and the rear cover attached properly? Refer to Rear View for the position of the rear cover.
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color.
Paper Is Smudged/Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked
Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List • Check 2: Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed). Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code.
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power automatically.
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists • Check 8: Does an error occur during transmission? • Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause.
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax • Check 1: Is the power turned on? • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
• Check 7: Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory. Document Stored in Machine's Memory Note If the machine was receiving faxes in the fax mode, printing will start automatically after the ink tank is replaced.
• Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. • Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? • Select ON for ECM RX in Adv.
Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings
The Machine Stopped Working Suddenly Cannot Communicate with the Machine After the Network Settings Are Changed Cannot Communicate with the Machine over the Wireless LAN Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Fax from a Computer Connected to the Network Cannot Communicate with the Machine After the Network Settings Are Changed Wait until the IP address is assigned to the computer. You may need to restart your computer.
If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. • Check 11: When using a router, connect the printer and computer to the LAN side (same network segment). If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model.
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver.
Printing Speed Is Slow • Check 1: The machine may be printing out or scanning a large job issued from another computer. • Check 2: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool. Monitoring Wireless Network Status Make sure that there is no barrier or obstacle between the access point and the machine. Wireless communication between different rooms or floors is generally poor.
Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. To perform network setup again, access our web site through the Internet and download the latest MiniMasterSetup for your model. If the problem is not resolved, see below.
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the machine. Cannot Detect the Machine with the Wireless LAN: Check 1 Cannot Detect the Machine with the Wired LAN: Check 1 Note You can set up the network communication via USB.
Cannot Detect the Machine with the Wireless LAN: Check 1 Are the machine and network device (router, access point, etc.) turned on? Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device. After turning on the machine or the network device, it may take some time until ready for use.
Cannot Detect the Machine with the Wireless LAN: Check 2 Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Detect the Machine with the Wireless LAN: Check 3 Is the wireless LAN setting of the machine enabled? Make sure that the Wi-Fi lamp of the machine is lit blue. If the Wi-Fi lamp is off: The wireless LAN setting of the machine is not activated. Activate the wireless LAN setting of the machine. After activating the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the Wi-Fi lamp is lit: Go to check 4.
Cannot Detect the Machine with the Wireless LAN: Check 4 Is the machine connected to the access point? By using the operation panel of the machine, make sure that the machine is connected to the access point. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > WLAN setting list. Make sure that Connection on the LCD is set to Active. If Connection is set to Inactive: The machine may be placed far away from the access point.
Cannot Detect the Machine with the Wireless LAN: Check 5 Does the firewall function of your security software or operation system for computer interfere with setting up the network communication? The firewall function of your security software or operation system for computer may limit communications between the machine and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer.
Cannot Detect the Machine with the Wireless LAN: Check 6 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer. After checking the settings of the access point, click Redetect on the Check Printer Settings screen.
Cannot Detect the Machine with the Wired LAN: Check 1 Is the LAN cable connected, and are the machine and the router turned on? Make sure that the LAN cable is connected. Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the router is turned on. If the LAN cable is connected and the machine or the network device is turned off: Turn on the machine or the network device. After turning on the machine or the network device, it may take some time until ready for use.
Cannot Detect the Machine with the Wired LAN: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Detect the Machine with the Wired LAN: Check 3 Is the wired LAN setting of the machine enabled? By using the operation panel of the machine, confirm the wired LAN setting of the machine. Press the MENU button, then select Setup > Device settings > LAN settings > Change wireless/wired. Make sure that Wired LAN active is selected on the LCD. If Wired LAN active is not selected: The wired LAN setting of the machine is not activated. Activate the wired LAN setting of the machine.
Cannot Detect the Machine with the Wired LAN: Check 4 Is the machine connected to the router? By using the operation panel of the machine, make sure that the machine is connected to the router. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > LAN setting list. Make sure that Connection on the LCD is set to Active. If Connection is set to Inactive: The machine is not connected to the router. Connect the machine to the router.
Cannot Detect the Machine with the Wired LAN: Check 5 Does the firewall function of your security software or operation system for computer interfere with setting up the network communication? The firewall function of your security software or operation system for computer may limit communications between the machine and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer.
Cannot Detect the Machine with the Wired LAN: Check 6 Check the settings of the router. Check the settings of the router for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer. After checking the settings of the router, click Redetect on the Check Printer Settings screen.
The Machine Cannot Be Detected in the Wireless LAN • Check 1: Make sure that the machine is turned on. • Check 2: Is Change wireless/wired in LAN settings under Device settings set to Disable LAN? • Check 3: When the machine is connected to the computer temporarily using a USB cable, make sure that the USB cable is connected properly. When you set up the wireless LAN connection using a USB cable or change the wireless LAN settings using IJ Network Tool, connect the machine and the computer securely.
• Check 11: Make sure that the network settings of the computer are correct. Make sure that the computer can communicate with the printer and the access point over the wireless LAN. • Check 12: Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. • Check 13: Make sure that the firewall of the security software is disabled.
The Machine Cannot Be Detected in the Wired LAN • Check 1: Make sure that the machine is turned on. • Check 2: Is Change wireless/wired in LAN settings under Device settings set to Disable LAN? LAN settings • Check 3: Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly.
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network Packets Are Sent Steadily How to Restore the Machine's Network Settings to Factory Default
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) How to Set a WEP/WPA/WPA2 Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer.
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the machine which has already been set up.
The Admin Password Set to the Machine Was Forgotten Initialize the LAN settings. How to Restore the Machine's Network Settings to Factory Default After initializing the LAN settings, setup with the Setup CD-ROM.
Checking Information about the Network Checking the IP Address or the MAC Address of the Machine Checking the IP Address or the MAC Address of the Computer Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate Checking the Network Setting Information Checking the IP Address or the MAC Address of the Machine To check the IP address or the MAC address of the machine, display the network setting information using the operation panel of the machine or print out the network
Packets Are Sent Steadily While IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can communicate with the machine over the network. When using the computer in a network environment other than the one used to set up the machine, disable IJ Network Scanner Selector EX. To disable IJ Network Scanner Selector EX, right-click the Disable Canon IJ Network Scanner Selector EX.
How to Restore the Machine's Network Settings to Factory Default Important Note that initialization erases all network settings on the machine, and printing, scanning, or faxing operation from a computer over network may become impossible. To use the machine over network, setup with the Setup CD-ROM. Select Reset LAN settings on the operation panel of the machine to initialize the network setting.
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit. Note When printing large data such as a photo or graphics, it may take longer to start printing. While any lamp on the operation panel is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.
• In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s). Note When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed). Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code.
Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading. • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
• Check 7: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette. For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette. • Check 8: Are the transport unit cover and the rear cover attached properly? Refer to Rear View for the position of the rear cover.
Cannot Print Properly with Automatic Duplex Printing • Check 1: Is the setting for automatic duplex printing selected? Make sure that the Duplex Printing and Automatic check boxes are selected on the Page Setup sheet in the printer driver setup window. Duplex Printing • Check 2: Make sure that the actual size of the paper is suitable for automatic duplex printing. The sizes of media suitable for automatic duplex printing are A4, Letter, A5, B5, and Hagaki.
Copying/Printing Stops Before It Is Completed • Check 1: Is the paper loaded? Make sure that paper is loaded. If the machine has run out of paper, load paper. • Check 2: Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
Cannot Print Properly from a Wireless Communication Device • Check: Is printing possible through Bluetooth communication? Confirm that your mobile phone and the machine are connected via Bluetooth communication, then start printing again.
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color.
Paper Is Smudged/Printed Surface Is Scratched Back of the Paper Is Smudged Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked
Cannot Print to End of Job • Check 1: Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete.
Part of the Page Is Not Printed • Check: When performing automatic duplex printing, the reason below is possible. When performing automatic duplex printing, the printable area at the top of the page will be 0.08 inches / 2 mm narrower than the usual. For this reason, the bottom of the page may not be printed. To prevent this, select the setting to reduce printing from the printer driver. Important Reduced printing may affect the layout depending on your document.
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong
White Streaks • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Check the status of ink tanks. Replace the ink tank if the ink has run out. Replacing an Ink Tank • Check 3: Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.
• Check 5: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down. Load paper with the printable side facing down. Refer to the instruction manual supplied with the paper for detailed information on the printable side. • When copying, see also the sections below: • Check 6: Is the platen glass or the glass of ADF dirty? Clean the platen glass or the glass of ADF.
Lines Are Misaligned • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually.
Line Does Not Print or Prints Partially • Check 1: Is the Page Layout Printing performed or the Binding margin function used? When the Page Layout Printing or Binding margin function is being used, thin lines may not be printed. Try thickening the lines in the document. • Check 2: Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.
Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete.
Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper Curls • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: If the intensity is set high, reduce the intensity setting and try printing again. If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion. • When printing from your computer You can confirm the intensity using the printer driver.
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the appropriate type of paper used? Check the followings: • Check to see if the paper you are printing on is suitable for your printing purpose.
1. Roll up the paper in the opposite direction to the paper curl as shown below. 2. Check that the paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity. • When copying Setting Items • Check 6: Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink. Resize your original document in your application software. Printing Area • Check 7: Is the platen glass or the glass of ADF dirty? Clean the platen glass or the glass of ADF.
3. Click the Maintenance tab and then Custom Settings. 4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK. 5. Confirm the message and click OK.
Back of the Paper Is Smudged • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the paper feed roller dirty? Clean the paper feed roller. Cleaning the Paper Feed Roller Note Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. • Check 3: Perform the Bottom Plate Cleaning to clean the inside of the machine.
Vertical Lines Are Printed on the Sides of the Printout • Check: Is the size of the loaded paper correct? The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified. Set the paper size correctly according to the paper you loaded. Print Results Not Satisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting. This machine performs automatic cleaning when necessary to keep printouts clean.
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
• Check 3: Perform Print Head Alignment. Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually.
Ink Is Not Ejected • Check 1: Has the ink run out? Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List • Check 2: Is the orange tape or protective film remaining? Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory.
Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4: Restart the computer.
ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that MP Drivers is installed. If not installed, install MP Drivers using the Setup CD-ROM. Check 2: Select your scanner or printer on the application's menu. Important If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note The operation may differ depending on the application. Use the WIA driver when scanning from a WIA-compliant application.
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer. Check 4: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 5: Make sure that MP Drivers is installed.
Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3: In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again.
"There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again.
Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again. Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Scanner Does Not Work after Upgrading Windows Check: Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility. • Step 1: Uninstall MP Drivers. See "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers. • Step 2: Uninstall IJ Scan Utility. • Windows 7 / Windows Vista: 1. From the Start menu, select Control Panel > Programs > Uninstall a program. 2. Double-click Canon IJ Scan Utility. 3.
Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving it. For details, see the application's manual. If you have any questions, contact the manufacturer of the application.
Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again. • Set one of the following settings in the Settings (Document Scan) dialog box of IJ Scan Utility, then click Document in the IJ Scan Utility main screen.
Check 7: If the color tone of images is different from the original document, take the following measures and scan again. • On the Advanced Mode tab of ScanGear, set Image Adjustment in Image Settings to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. • On the Color Settings tab in the Preferences dialog box of ScanGear, set Color Matching. Refer to "Color Settings Tab" for your model from Home of the Online Manual for details.
Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly.
Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size.
Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again.
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. For details, see the application's manual. If you have any questions, contact the manufacturer of the application. Note You cannot reduce the image size in Paint. To reduce the display size, open the images in an application. Check 2: Change the resolution setting in ScanGear (scanner driver) and scan again. The higher the resolution, the larger the resulting image will be.
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client Check: Check that the e-mail client's MAPI is enabled. See the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail.
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power automatically.
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists • Check 8: Does an error occur during transmission? • Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause.
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax • Check 1: Is the power turned on? • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
• Check 7: Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory. Document Stored in Machine's Memory Note If the machine was receiving faxes in the fax mode, printing will start automatically after the ink tank is replaced.
• Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. • Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? • Select ON for ECM RX in Adv.
Cannot Send a Fax Clearly • Check 1: Is the document loaded correctly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals • Check 2: Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the document.
Telephone Problems Cannot Dial Telephone Disconnects During a Call Cannot Dial • Check 1: Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection • Check 2: Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary.
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center.
Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
Cannot Communicate with the Machine with USB Connection • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. • Check 3: Do not start up IJ Network Tool while printing. • Check 4: Do not print while IJ Network Tool is running.
LCD Cannot Be Seen At All • If all the lamps on the operation panel are off: The machine is not powered on. Connect the power cord and press the ON button. • If any lamp on the operation panel is lit: The LCD may be in the screen-saver mode. Press one of the buttons on the operation panel.
An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. 1. Press the MENU button, then wait for about 5 seconds. 2. Select Setup, then press the OK button. 3. Select Device settings, then press the OK button. 4. Press the button 5 times, then press the OK button. If the Bluetooth unit is connected to the machine, press the button. 5.
Print Head Holder Does Not Move to the Position for Replacing • Check 1: Are all lamps on the operation panel off? Check if any lamp on the operation panel is lit. The print head holder will not move unless the power is on. If all the lamps on the operation panel are off, close the ink cover and the document cover and turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing.
Printer Status Monitor Is Not Displayed • Check: Is the printer status monitor enabled? Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Maintenance sheet, click View Printer Status.... 3. Select Enable Status Monitor on the Option menu if it is not selected.
If the Output Tray Extension Comes Off If the output tray extension comes off, the paper output tray is not closed properly. Note The output tray extension comes off easily to avoid it being damaged. Hold the paper output tray and move the output tray extension slowly until it clicks into place.
Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start
Printer Cannot be Registered • Check 1: Have MP Drivers been installed? If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM. • Check 2: Is unsupported Bluetooth driver used? Confirm that the Bluetooth driver installed on your computer is supported. • Toshiba Windows 7, Windows Vista or Windows XP computer Windows 7: Click Start, and select All Programs, TOSHIBA, Bluetooth, then Bluetooth Settings.
Check the printer access setting displaying the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen on the LCD of the printer. 1. Display the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen on the LCD of the printer. For information about how to display the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen, refer to Changing the Machine Settings on the LCD. 2. Select Access refusal setting (Graphic LCD)/Access refusal (Text LCD). 3.
Printing Does Not Start • Check 1: Is Bluetooth unit ready for use? Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be displayed on the LCD of the printer. If the screen cannot be displayed, remove the Bluetooth unit from the printer and attach it once again. Attaching to and Removing from the Printer Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be displayed on the LCD of the printer, and try to print again.
When authenticating the printer as a Bluetooth device using Bluetooth Settings built in the computer "TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit) For Windows Vista or Windows XP When authenticating the printer as a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is a digit).
• Printing cannot be carried out with Bluetooth communication from more than one computer at the same time. In this case, this message is displayed on the computer during standing by. Printing will begin automatically when the print queue is finished.
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Cannot Install the MP Drivers • If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive: Start the installation following the procedure below. 1. Select items from the Start menu as shown below. • In Windows 7 or Windows Vista, click Start then Computer. • In Windows XP, click Start then My Computer. 2. Double-click the CD-ROM icon on the displayed window. If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
• Check 2: Follow the procedure below to connect the machine and the computer again. 1. Turn the machine off. 2. Unplug the USB cable from the machine and the computer, then connect it again. 3. Turn the machine on. • Check 3: If you cannot resolve the problem, follow the procedure below to reinstall the MP Drivers. 1. Click Cancel. 2. Click Start Over on the Installation Failure screen. 3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4.
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the following. • Check 1: Is Canon Easy-WebPrint EX displayed on the Toolbars menu in the Internet Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install Easy-WebPrint EX onto your computer on the Setup CD-ROM.
How to Update MP Drivers in Network Environment Download the latest MP Drivers in advance. To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP Drivers for your model. After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure.
Uninstalling IJ Network Tool Follow the procedure below to uninstall IJ Network Tool from your computer. Important Even if IJ Network Tool is uninstalled, you can print, scan, and fax from the computer over network. However, you cannot change the network settings over network. Log into a user account with administrator privilege. 1. Uninstall IJ Network Tool. • In Windows 7 or Windows Vista: 1. Click Start > Control Panel > Programs > Programs and Features. 2.
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
A Message for Faxing Is Displayed on the LCD If a message is displayed on the Fax standby screen, take the corresponding action described below. Message Action Auto redial The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button.
documents in Auto print settings, the fax stored in the machine's memory will be printed automatically. Auto print settings • Paper has run out: Load the paper and press the OK button. • A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button. • You pressed the Stop button to cancel printing of a fax: Press the FAX button to resume printing of the fax.
Delete the unnecessary fax from machine's memory after saving to the USB flash drive. Deleting a Document in Machine's Memory FAX info does not match. Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX FAX information in Security control under FAX settings is set to ON.
A Message Is Displayed This section describes some of the errors or messages. Note A Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List. If a message is displayed on the LCD, see below. • A Message Is Displayed on the LCD If a message is displayed on the computer, see below.
The power cord may have been unplugged last while the machine was still on. Press the OK button to dismiss the error. Note See Notice for Unplugging the Power Cord for unplugging the power cord. • The power cord has been unplugged and unsent/received docs in memory have been lost. A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
• In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties. • In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
Other Error Messages • Check: If an error message is displayed outside the printer status monitor, check the following: • "Could not spool successfully due to insufficient disk space" Delete any unnecessary files to increase the amount of free space on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions. • Changing the confirmation screen setting: 1. Select items from the Start menu as shown below. • In Windows 7 or Windows Vista, select the Start menu > Control Panel > Programs > Programs and Features. • In Windows XP, select the Start menu > Control Panel > Add or Remove Programs.
Error Message Appears on a PictBridge Compliant Device The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them. Note This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using.
Replacing an Ink Tank "Printer error" An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
If You Cannot Resolve the Problem If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the machine yourself.
Support Code List The support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case.
1300 Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
1304 Cause Paper is jammed when performing automatic duplex printing. Action If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. 4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6. Detach the lower and upper cassettes. 7. Pull out the paper slowly.
8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. 9. Attach the cassettes to the machine, then press the OK button. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
1311 Cause The paper loaded in the cassette (upper) is jammed. Action If the paper loaded in the cassette (upper) is jammed, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. 4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6. Detach the lower and upper cassettes. 7. Pull out the paper slowly. 8.
1312 Cause The paper loaded in the cassette (lower) is jammed. Action If the paper loaded in the cassette (lower) is jammed, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
If you were not able to remove the paper out in step 2: 4. Detach the lower and upper cassettes. 5. Pull out the paper slowly. 6. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. 7. Attach the cassettes to the machine, then press the OK button.
1313 Cause The paper is jammed as the machine pulled in the printed paper. Action If the paper is jammed as the machine pulled in the printed paper, remove the paper following the procedure below. Important If the printed paper piles up on the paper output slot, the machine may pull it in and the paper is jammed inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.
Note Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray. 4. Attach the transport unit cover. Insert the transport unit cover to the back of the machine. 5. Attach the rear cover. Insert the rear cover to the back of the machine. If you were not able to remove the paper out in step 3: 6. Detach the lower and upper cassettes. 7. Pull out the paper slowly.
8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. 9. Attach the cassettes to the machine, then press the OK button. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
2801 Cause The document is jammed in the ADF. Action Remove the document following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
If the document cannot be pulled out with ease, raise the document cover and pull out the jammed page from the inner side of the document cover. After pulling out the jammed page, close the document cover. Note When checking whether a piece of paper remains inside the ADF, see In Other Cases:. 5. Close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page.
4. Open the transport cover (A), then remove the jammed page or the piece of paper that remains inside the ADF. 5. First close the transport cover, next close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or the jammed paper remains inside the machine, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge. 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. Keep an angle of the paper about 45 degrees and pull it slowly.
6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the print head holder? • Does the little piece of paper remain inside the machine? • Does the piece of paper remain in the right side or the left side space (C) inside the machine? 7. Close the ink cover and the document cover. All print jobs in the queue are canceled.
In Other Cases Make sure of the following: • Check 1: Are there any foreign objects around the paper output slot? • Check 2: Are the transport unit cover and the rear cover attached properly? • Check 3: Is the paper curled? Load the paper after correcting its curl.
1007 Cause Possible causes include the following. • There is no paper in the cassette (upper). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (upper). • Load paper in the paper source suitable for the paper size. The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki can be loaded in the cassette (upper).
1008 Cause Possible causes include the following. • There is no paper in the cassette (lower). • The paper source is incorrect. • Paper is not loaded properly. Action Take the corresponding actions below. • Load paper in the cassette (lower). • Load paper in the paper source suitable for the paper size. The large size photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm), Letter, or Legal, or envelope can be loaded in the cassette (lower).
1200 Cause The ink cover is open. Action Close the ink cover and wait for a while. Do not close it while you are replacing an ink tank.
1253 Cause The paper output tray did not open. Action Open the paper output tray, then press the OK button.
1310 Cause The size of paper may not be compatible with automatic duplex printing. Action The sizes of media suitable for auto duplex printing are A4, Letter, A5, B5, and Hagaki. Make sure that the size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart printing from the front side of the next paper. The reverse side of the ejected sheet will not be printed.
1401 Cause The print head may be damaged. Action Contact the service center.
1403 Cause The print head may be damaged. Action Contact the service center.
1405 Cause The print head may be damaged. Action Contact the service center.
1410 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
1411 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
1412 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
1413 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
1414 Cause The ink tank cannot be recognized. Action Open the ink cover and replace the ink tank which lamp is off.
1600 Cause If the lamp on the ink tank is flashing, ink may have run out. Action Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition. Note If multiple ink lamps are flashing red, check the status of each ink tank.
1660 Cause The ink tank is not installed. Action Install the ink tank.
1680 Cause Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
1681 Cause More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) Action Confirm that the ink tanks are installed in the appropriate positions.
1683 Cause The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.) Action Replace the ink tank and close the ink cover. Printing with an ink tank that was once empty may damage the machine. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
1684 Cause The ink tank cannot be recognized. Action Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine. Install the appropriate ink tank. If you want to cancel printing, press the machine's Stop button.
1688 Cause The ink has run out. (The lamp on the ink tank flashes.) Action Replace the ink tank and close the ink cover. Printing under the current condition may damage the machine. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it. With this operation, releasing the function for detecting the remaining ink level is memorized.
1700 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1701 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1710 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1711 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
2001 Cause The device incompatible with the machine is connected. Action Check the device connected to the USB flash drive port. Printing photos directly is possible with the optional Bluetooth Unit BU-30 or a USB flash drive.
2002 Cause An unsupported USB hub is connected. Action If a USB flash drive is connected via a USB hub, remove the hub. Connect a USB flash drive directly to the machine.
2500 Cause The cause of following may have occurred the failure of Automatic Print Head Alignment. • Print head nozzles are clogged. • The paper of size other than A4 or Letter is loaded in the cassette (lower). • The paper output slot is exposed to strong light. Action Press the OK button on the machine to dismiss the error, then take the actions described below. • Print the nozzle check pattern to check the status of the print head.
2700 Cause Possible causes include the following. • Some errors occurred while copying and a certain time passed. • Document is remained in the ADF. • Some errors occurred while scanning and the document is remained in the ADF. Action Take the corresponding actions below. • When you copy, press the OK button to dismiss the error, and try to copy again. • When the document is remained in the ADF, press the OK button to feed out the document.
2800 Cause The document feeder cover is open. Action Close the document feeder cover, then press the OK button.
2802 Cause No document in the ADF. Action Press the OK button to resolve the error, then operate again after loading documents.
2803 Cause The document is too long or is jammed in the ADF. Action Press the OK button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation. If the document is jammed, remove the jammed document following the procedure below. • If the original is jammed in the ADF: Remove the document following the procedure below. 1. If printing is in progress, press the Stop button. 2. Turn off the machine. 3.
After pulling out the jammed page, close the document cover. Note When checking whether a piece of paper remains inside the ADF, see In Other Cases:. 5. Close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
5. First close the transport cover, next close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
2804 Cause The size of the document is not suitable for duplex scanning. Action Press the OK button to dismiss the error. Size of the document suitable for automatic duplex scanning: A4, Letter Make sure that the document you are loading meets the machine's requirements before redoing the operation.
4100 Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
4101 Cause The machine does not support the paper size you specified. Action Press the Stop button, specify the proper paper size, then print again. If you print on the non-standard size paper, you can specify a custom size within the following range to print. • Loading in the cassette (upper): -Width: 89.0 mm to 200.0 mm (3.50 inches to 7.87 inches) -Height: 127.0 mm to 184.9 mm (5.00 inches to 7.28 inches) • Loading in the cassette (lower): -Width: 90.0 mm to 215.9 mm (3.54 inches to 8.
5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5100 Cause Printer error has occurred. Action Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. If the problem is not resolved, contact the service center.
5101 Cause Printer error has occurred. Action Remove the protective material that is preventing the print head holder from moving, turn the machine off, and turn it back on. If the problem is not resolved, contact the service center.
5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5B00 Cause Printer error has occurred. Action Contact the service center.
5B01 Cause Printer error has occurred. Action Contact the service center.
5B10 Cause Printer error has occurred. Action Contact the service center.
5B11 Cause Printer error has occurred. Action Contact the service center.
5C00 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5C20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6001 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important Do not close the paper output tray while the machine is in operation; otherwise, an error will occur. If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6002 Cause Printer error has occurred. Action If the paper output tray is closed, open it. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important Do not close the paper output tray while the machine is in operation; otherwise, an error will occur. If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6502 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6900 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6901 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6902 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6910 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6911 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6920 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6921 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6939 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
693A Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6A81 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6B10 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6B20 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
9000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
9500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
C000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
