BUBBLE JET PRINTER User’s Guide V1
Table of Contents Table of Contents Introduction .....................................................................................................5 How to Use This Manual .................................................................................6 Safety Precautions .........................................................................................8 Printer Parts and Their Functions .................................................................14 Front View ..............................
Table of Contents Using the Printer with a Network ................................................................. 60 Uninstalling Printer Drivers .......................................................................... 64 Routine Maintenance ....................................................................................65 When to Replace Ink Tank and Maintain Print Head .................................. 66 Replacing an Ink Tank ...................................................................
Table of Contents Printer Does Not Start or Stops During Print Jobs .................................... 134 Paper Does Not Feed Properly or Paper Jams ......................................... 140 The POWER Lamp Flashes Orange ......................................................... 143 An Error Message is Displayed on the Screen .......................................... 146 Problems Unique to Windows ...................................................................
Introduction Introduction Thank you for purchasing the Canon S500 Bubble Jet Printer. This User’s Guide provides complete explanations of the features and functions of the printer. This guide uses the following symbols to indicate important information. Always observe these instructions. Warning ➤ Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. Must be observed for safe operation.
How to Use This Manual How to Use This Manual To view this User’s Guide, we recommend that you use Acrobat Reader 4.0 or Acrobat Reader 3.0. Please note that screens displayed by Acrobat Reader 3.0 are slightly different. Displays the previous page. Use this button to enlarge the viewing screen. Select this button in the tool bar and click within the screen. Displays the next page. Returns to the page you were previously viewing. Click to jump straight to this page.
How to Use This Manual Use this button to search for a word. Displays the table of contents. Click the heading to jump to the topic. Click the " " symbol to see the headings for each chapter. Click the " " symbol to close the headings.
Safety Precautions Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning ➤ You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.
Safety Precautions Never plug the printer into a power socket that is shared with other equipment (extension lead, double adapter, etc.). Never use the printer if the power cord is bundled or knotted. If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the printer at the power supply and call for service. ■ Cleaning the printer Use a damp cloth to clean the printer. Never use flammable solvents such as alcohol, benzene or thinners.
Safety Precautions ■ Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the printer. The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide. ■ Working around the printer Do not use inflammable sprays near the printer. This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer.
Safety Precautions Caution ➤ You may cause injury or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration. Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Safety Precautions ■ Power supply Never remove the plug by pulling on the cord. Do not use an extension lead. If you do not intend to use the printer for a long period of time, unplug the printer after turning it off. Never use a power supply voltage other than that supplied in the country of purchase.
Safety Precautions ■ Working around the printer Never put your hands or fingers in the printer while it is printing. Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners. etc.) on top of the printer. If any foreign object (metal or liquid) falls into the printer, unplug the power cord and call for service. ■ Print heads and ink tanks For safety reasons store print heads and ink tanks out of the reach of small children.
Printer Parts and Their Functions Printer Parts and Their Functions • Front View • Rear View • Inside the Printer • Operation Panel 14
Printer Parts and Their Functions Front View Paper Guide When loading paper, ensure the left edge just touches this guide. To move the paper guide, pinch the knob and slide in the appropriate direction. Operation Panel For details, refer to "Operation Panel." Paper Rest Sheet Feeder Load paper here. Paper feeds automatically, one sheet at a time. Paper Output Tray Front Cover Open to replace the ink tanks or remove jammed paper.
Printer Parts and Their Functions Rear View USB Port This connector is used to connect the printer to a computer through a USB interface. Printer Port (Parallel) This connector is used to connect the printer to a computer through a parallel interface.
Printer Parts and Their Functions Inside the Printer Paper Thickness Lever Adjusts the gap between the print head and the surface of the printing paper. Print Head Holder Install the print head here. Print Head Lock Lever Locks the print head into the holder. Once the print head is installed, do not touch this lever.
Printer Parts and Their Functions Operation Panel POWER Button Press to turn the printer on or off. RESUME/CANCEL Button Press to resume printing once an error has been resolved. The printer will then initialise ready for printing. Also, to cancel printing in progress, press this button. POWER Lamp Off: the printer is turned off. Green: the printer is ready to print. Flashing green: the printer is preparing to print, or is currently printing.
Printer Driver Functions (Windows) Printer Driver Functions (Windows) • Opening the Printer Properties Dialog Box • Printer Properties Dialog Box Description • BJ Status Monitor Functions • Cancelling a Print Job • Uninstalling Printer Drivers 19
Printer Driver Functions (Windows) Opening the Printer Properties Dialog Box The Printer Properties dialog box can be opened from either within an application, or directly from the Windows Start menu. ■ Opening the Printer Properties dialog box from your application program This method is generally used to specify printer settings just before printing. The operations may vary slightly depending on your application program.
Printer Driver Functions (Windows) ■ Opening the Printer Properties dialog box directly from the Start menu This method is used for maintenance operations such as print head cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, the Windows operating system adds several tabs, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application.
Printer Driver Functions (Windows) Printer Properties Dialog Box Description • Main Tab • Page Setup Tab • Stamp/Background Tab (Not Available in Windows NT 4.0) • Effects Tab • Profiles Tab • Maintenance Tab Note ➤ The screens in this section refer to Windows 95/Windows 98/Windows Me operation. The equivalent screens for Windows 2000 and Windows NT4.0 may look slightly different.
Printer Driver Functions (Windows) Main Tab (1) (2) (6) (3) (4) (5) (1) (2) Media Type Ensure this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. To select custom Print quality, select Custom and click the Set... button.
Printer Driver Functions (Windows) (3) (4) (5) (6) Colour Adjustment Select the method of colour adjustment. To make detailed colour adjustments, select Manual, then click the Set... button. Greyscale Printing Select to print a greyscale version of a colour document. Print Advisor... Click to start the Print Advisor. The Print Advisor simplifies configuration of the printer driver. By having the user answer a series of questions, the Printer Advisor automatically configures the printer driver settings.
Printer Driver Functions (Windows) Page Setup Tab (1) (2) (3) (6) (4) (5) (1) (2) Page Size Ensure the correct paper size is selected. Orientation Select landscape or portrait printing and ensure it is the same orientation used in the application.
Printer Driver Functions (Windows) (3) (4) (5) (6) Printing Type Select the printing method from among the following. Normal-size Printing The document is printed according to the original dimensions. This setting is usually selected by default. Fit-to-Page Printing The document is automatically resized to fit the paper size. When using this function, ensure you correctly specify the Page Size and the Printer Paper Size. (Available only in Windows 2000/Windows NT 4.
Printer Driver Functions (Windows) Stamp/Background Tab (Not Available in Windows NT 4.0) (1) (2) (3) (4) (5) (7) (8) (1) (2) (6) Stamp Select the check box and choose the stamp. Place stamp over text When selected, the stamp is printed over the print data.
Printer Driver Functions (Windows) (3) (4) (5) (6) (7) (8) Stamp first page only Prints the stamp only on the first page. Define Stamp... This allows you to create new stamps, or modify details of a selected stamp. Background Select the check box and choose the background image you wish to use. Background first page only Prints the background image only on the first page. Select Background... This allows you to register a new background, or to display details of the background you have selected.
Printer Driver Functions (Windows) Effects Tab (1) (5) (2) (3) (4) (1) Simulate Illustration This function manipulates colour image data with certain effects. Select the check box and adjust the brightness of the image with the Contrast slide bar.
Printer Driver Functions (Windows) (2) (3) (4) (5) Monochrome Effects Prints a colour image in a single colour. Select the check box and choose a colour or use a custom colour using Select Colour. Image Optimizer Improves the contours and jaggedness that occur when photographic or graphic image data is enlarged within an application. Photo Optimizer PRO Optimises the colour of images taken from a digital camera or scanner.
Printer Driver Functions (Windows) Profiles Tab (1) (2) (3) (4) (6) (5) (1) Printing Profiles This list displays the printing settings currently registered in the Profiles tab. The Current Settings profile contains the settings currently specified in the Main, Page Setup and Effects tabs. The Default Settings profile contains the factory default settings.
Printer Driver Functions (Windows) (2) (3) (4) (5) (6) Details Displays all the printer settings selected in Printing Profiles. Description Displays a description of the printer settings selected in Printing Profiles. You can enter the description when saving the printer settings. Add to Profiles... Click to save the settings currently specified in the Main, Page Setup and Effects tabs. Select Current Settings in the Printing Profiles list then click this button. The Add to Profiles...
Printer Driver Functions (Windows) Maintenance Tab (1) (2) (3) (5) (6) (4) (7) (8) (1) (2) Cleaning Click to start print head cleaning. Deep Cleaning Click to start print head deep cleaning. Use this function only if Cleaning has not improved the print quality.
Printer Driver Functions (Windows) (3) (4) (5) (6) (7) (8) Nozzle Check Prints the nozzle check pattern to ensure the print head nozzles are outputting ink normally. For details, refer to “Examining the Nozzle Check Pattern”. Print Head Alignment Aligns the print head. For details on print head alignment, refer to Quick Start Guide. Power Off Click to turn the printer off.
Printer Driver Functions (Windows) BJ Status Monitor Functions The BJ Status Monitor allows you to check the status of the printer. If an error occurs, the status monitor indicates the nature of the error and suggests an appropriate solution. The status monitor also checks the ink tanks and displays a warning message when the ink is low. ■ Launching the BJ Status Monitor The BJ Status Monitor launches automatically when data is sent to the printer.
Printer Driver Functions (Windows) Note ➤ To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box and click the Start Status Monitor button.
Printer Driver Functions (Windows) ■ When errors occur or ink runs low The BJ Status Monitor is automatically displayed when an error occurs, e.g. if the printer runs out of paper or ink is low. In such cases, take the appropriate action as described in the Printer Status tab. In Windows 95, Windows 98 or Windows Me, click the Guide tab and follow the instructions on screen.
Printer Driver Functions (Windows) Cancelling a Print Job To cancel the current print job, first open the BJ Status Monitor. Note 1 Click the Canon BJ Status Monitor icon on the Task Bar. 2 Click Cancel Printing. ➤ If Cancel Printing is greyed out, press the printer's RESUME/CANCEL button to terminate the print job.
Printer Driver Functions (Windows) Uninstalling Printer Drivers Use the Uninstaller to delete any unwanted printer drivers. This allows you to delete all the files associated with the printer driver at the same time. 1 Click the Start button and select Programs, Canon S500, Uninstall. 2 Click Yes when the confirmation message appears. 3 When all the files have been deleted, click OK. The deletion of the printer driver is complete.
Printer Driver Functions (Macintosh) Printer Driver Functions (Macintosh) • Description of Print Settings • BJ Print Monitor • Cancelling a Print Job • Using the Printer with a Network • Uninstalling Printer Drivers 40
Printer Driver Functions (Macintosh) Description of Print Settings • Page Setup Dialog Box • Printer Utility Dialog Box • Print Dialog Box • Detailed Setting Dialog Box • Options Dialog Box • Register Settings Dialog Box Description of Print Settings 41
Printer Driver Functions (Macintosh) Page Setup Dialog Box The Page Setup dialog box contains settings for the printed page, such as the size of the print media, and resizing the printed image. To open the Page Setup dialog box, select Page Setup from the File menu in your application program. (1) (2) (8) (3) (5) (6) (4) (7) (1) (2) Paper Size Select the size of the paper for the print job. To enter the size manually, select Custom 1 - Custom 3 and click Custom.
Printer Driver Functions (Macintosh) (3) (4) (5) (6) (7) (8) Scale Specify the scaling percentage to resize the document for printing. Orientation Select landscape or portrait printing. Custom To specify a custom paper size, click this button to open the Custom dialog box after selecting Custom 1 to Custom 3 in the Paper Size popup menu. The Custom Dialog Box allows you to specify the length and width of the paper.
Printer Driver Functions (Macintosh) Printer Utility Dialog Box The Printer Utility dialog box is displayed when you click the Utilities button in the Page Setup dialog box. (1) (2) (1) (2) Select the function you wish to perform. Display area showing the various maintenance functions, including cleaning and test pattern printing. Click the icon to start this function. For further details, refer to "Routine Maintenance".
Printer Driver Functions (Macintosh) ➡ Print Head Cleaning ➡ Print Head Deep Cleaning Note ➤ For information about Print Head Alignment, refer to the Quick Start Guide.
Printer Driver Functions (Macintosh) Print Dialog Box The Print dialog box specifies the media type and print settings to be used for your print job. To open the Print dialog box, select Print from the File menu in your application program. (1) (3) (4) (5) (6) (2) (1) (2) (3) Media Type Ensure this setting matches the type of paper media loaded in the printer. Greyscale Printing Select to print a greyscale version of a colour document.
Printer Driver Functions (Macintosh) (4) (5) (6) Details... Allows you to manually set the print quality and colour settings in the Detailed Setting Dialog Box. Options... Specify the output destination, print order and page layout for the document you are printing. Apply... Allows you to register print settings or to implement a previously registered print setting.
Printer Driver Functions (Macintosh) Detailed Setting Dialog Box To open the Detailed Setting dialog box, select Manual then click Details.... (1) in the Print dialog box and (2) (3) (4) (1) Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box.
Printer Driver Functions (Macintosh) (2) (3) (4) Print Quality Move the slide bar to adjust the balance between print quality and speed. Moving the bar to the right enhances print quality, and moving it to the left increases printing speed. Halftoning Select either Dither or Diffusion ink dot configurations. Photo Optimizer PRO Optimises the colour of images taken from a digital camera or scanner. It is especially effective for images affected by colour imbalance and over- or under exposure.
Printer Driver Functions (Macintosh) ■ Special Effects Panel To display the Special Effects panel, click the Special effects display icon. (1) (3) (2) (1) Simulate illustration This function manipulates colour image data to produce illustration effects. To use the function, select the check box. To adjust the brightness of the image, drag the Contrast slide bar. Dragging the slider to the right brightens the image.
Printer Driver Functions (Macintosh) (2) (3) Monochrome effects Prints a colour image in a single colour. Select the check box and choose the colour you wish to use.
Printer Driver Functions (Macintosh) ■ Colour Panel To display the Colour panel, click the Colour display icon. (1) (2) (3) (4) (5) (6) (1) Colour Correction Select a colour correction method: BJ Standard, ColourSync or None. BJ Standard is usually the optimum colour correction method for printing with a BJ printer. When ColourSync is selected, you should also specify the Print Type and Printer Profile settings.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) Print Type For printing that emphasises intermediate colours, select Photo. For printing that emphasises the brightness of primary colours, select Graphics. For documents that contain large amounts of a basic colour, select Spot Colour. Printer Profile Select optimised colour characteristics (a profile) for the media type and other factors. Gamma Correction This function adjusts the colour contrast (not including pure black and white).
Printer Driver Functions (Macintosh) Options Dialog Box To open the Options dialog box, click the Options... button in the Print dialog box. (1) (6) (2) (3) (4) (5) (1) Layout Allows you to print two or four pages of a document on a single page, or to enlarge printing so that a single page spans multiple sheets of paper (Poster Printing). If you select 2Page/Sheet Printing or 4Page/Sheet Printing, you should also set the Page Order to specify the document page order for printing.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) Fit-to-page Printing The document is automatically resized to fit the paper size. When using this function, ensure you correctly specify the Printer Paper Size. Destination Select the print output destination. Printer is the usual selection. To check the layout or other image elements before printing, select Preview. To save the document as a PICT file, select PICT File. Print in reverse order Prints the document starting with the last page.
Printer Driver Functions (Macintosh) Register Settings Dialog Box To open the Register Settings dialog box, click the Apply... button in the Print dialog box. (1) (1) (2) (3) (4) (5) (2) (3) (4) (5) Settings Displays a list of the registered print settings. Import Imports a set of print settings. To use the settings, select the desired settings in the Settings list and click the Import button. Apply Saves the settings currently specified in the Print dialog box.
Printer Driver Functions (Macintosh) BJ Print Monitor The BJ Print Monitor allows you to check the progress of print jobs. You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility. ■ Opening the BJ Print Monitor 1 Select Chooser from the Apple Menu. 2 Set Backgrounding to On. 3 After starting a print job, select BJ Print Monitor in the Application Menu. The BJ Print Monitor launches.
Printer Driver Functions (Macintosh) ■ BJ Print Monitor Functions ... Click to pause printing of the specified document. ... Click to resume printing. ... Click to cancel printing of the specified document. Displays information about the document currently being printed. The icon on the left becomes darker as the printing progresses. Displays information about the documents queued for printing. The BJ Print Monitor allows you to change the print order of documents queued for printing.
Printer Driver Functions (Macintosh) Cancelling a Print Job When the BJ Print Monitor is running, you can use it to cancel or suspend the currently printing job. 1 Select BJ Print Monitor in the Application Menu. 2 Click the name of the print job you wish to cancel, then click . The document selected in the Print Monitor is deleted from the print list and the print job is cancelled. Note ➤ To suspend printing, click the name of the document being printed then click . To resume printing, click .
Printer Driver Functions (Macintosh) Using the Printer with a Network The printer can be used with an Ethernet network environment. Follow the steps described below to connect the printer to the network. ■ Before Setting up the Printer • Install the printer driver on each network computer that will use the printer. For information on installation, refer to the Quick Start Guide. • Use a USB cable to connect the printer to the computer that will function as the print server.
Printer Driver Functions (Macintosh) 4 Click Share. 5 Confirm that S500 server is selected in Enter new print server name: then click Send. 6 Confirm that the new print server name has been added to Current print servers then click Close. 7 Click the close box to close the Chooser. • Client setup procedure 1 Select Chooser in the Apple Menu. 2 Select Active in AppleTalk. 3 Select the S500 (Server) icon, then select the printer server in Connected to:.
Printer Driver Functions (Macintosh) ■ Checking Print Status • Checking print status from the print server To check the status of a print job from the print server, start the BJ Print Monitor. Select BJ Print Monitor in the Application Menu. To close the BJ Print Monitor, select Close Status Window in the File menu. • Checking print status from a client To check the status of a print job from a client, start the BJ Status Monitor. Click the BJ Status Monitor icon in the BJ Extras folder.
Printer Driver Functions (Macintosh) ■ BJ Status Monitor Functions .... Click to pause printing of the specified document. .... Click to resume printing. .... Click to cancel printing of the specified document. Note ➤ • You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item. • If you are using two or more printer servers, you can switch between the BJ Status Monitor displays.
Printer Driver Functions (Macintosh) Uninstalling Printer Drivers When a printer driver is no longer needed, use the Installer to delete, all the program files associated with it at the same time. Before proceeding, ensure you save any unsaved files in any currently running applications. Note 1 Load the Setup Software & User's Guide CD-ROM. 2 Double-click the Printer Driver folder. 3 Double-click the Installer icon. 4 When the Software License Agreement is displayed, click Accept.
Routine Maintenance Routine Maintenance • When to Replace Ink Tank and Maintain Print Head • Replacing an Ink Tank • Printing the Nozzle Check Pattern • Print Head Cleaning • Print Head Deep Cleaning • Cleaning the Printer • Transporting the Printer 65
Routine Maintenance When to Replace Ink Tank and Maintain Print Head When an ink tank is empty, it must be replaced. The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will initially advise you of a low ink level. At this stage, you can still continue to print. Once an ink tank is empty, the BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will tell you to replace the ink tank. Attempting to print causes the POWER lamp to flash four times.
Routine Maintenance Replacing an Ink Tank When replacing an ink tank, check the model number very carefully. The printer will not print properly if the wrong ink tank is used, or installed in the incorrect position. With this printer, ink tanks must be installed from the right in the order indicated below. • • • • Yellow: BCI-3eY Magenta: BCI-3eM Cyan: BCI-3eC Black: BCI-3eBK Note ➤ Damage caused by using a refilled cartridge is not covered by the Canon warranty.
Routine Maintenance 2 Remove the empty ink tank. Push the tab and remove the ink tank. Do not touch the lock lever; remove only the ink tank. Important ➤ • Handle ink tanks carefully to avoid staining clothing or the surrounding area. • Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
Routine Maintenance 3 Unpack the new ink tank and pull off the orange tape.
Routine Maintenance 4 Remove the orange protective cap from the bottom of the ink tank. Never press here! Ink may squirt out of the tank. Important ➤ • Do not re-attach the protective cap once you have removed it. • Once you have removed the protective cap, do not touch the open ink port.
Routine Maintenance 5 Insert the ink tank in the print head holder. Press on the "PUSH" mark until the ink tank snaps firmly into place. 6 Close the front cover. The print head holder moves to the right. The ink tank installation process is now complete. Note ➤ • To maintain optimal print quality, use an ink tank within six months of first use. • Once an ink tank has been used, do not remove it from the printer and leave it out in the open.
Routine Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink sprays normally from the print head nozzles, and to verify print head alignment. Use this function when printed results are blurred or the colour is incorrect. Nozzle check pattern printing can be executed from the Windows and Macintosh printer drivers, or from the printer itself.
Routine Maintenance Macintosh 1 With the printer on, load a sheet of A4 or Letter paper in the printer. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 3 Click the Utilities button to open the Printer Utilities dialog box. 4 Select Test Print from the pull-down menu, and then click the Nozzle Check icon. 5 When the confirmation message is displayed, click OK.
Routine Maintenance ■ Printing the Nozzle Check Pattern through the Printer 1 With the printer on, load a sheet of A4 or Letter paper in the printer. 2 Hold the RESUME/CANCEL button down until the POWER lamp flashes twice.
Routine Maintenance ■ Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. Lines missing here indicate the print head requires cleaning. Unevenness in these patterns indicates the print head requires alignment.
Routine Maintenance Print Head Cleaning Clean the print head if you suspect that the nozzles might be clogged. Head cleaning can be performed either from the printer drivers or from the printer itself. Note ➤ Cleaning the head consumes ink, so perform head cleaning only when necessary. ■ Cleaning the Print Head from the Printer Drivers Windows 1 Ensure that the printer is on. 2 Open the Printer Properties Dialog Box.
Routine Maintenance 4 Select the ink nozzles to be cleaned, and then click Execute. All Colours: All nozzles Black: Black ink nozzles Colour: Colour ink nozzles 5 When the confirmation message is displayed, click OK. Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 3 Click the Utilities button to open the Printer Utility dialog box.
Routine Maintenance 5 Select the ink nozzles to be cleaned, and then click OK. All Colours: All nozzles Black: Black ink nozzles Colour: Colour ink nozzles ■ Cleaning the Print Head from the Printer This operation cleans all nozzles, both black and colour. Because this method also resets the printer, any print data stored in the printer is lost. 1 Ensure the printer is on. 2 Hold down the RESUME/CANCEL button until the POWER lamp flashes once.
Routine Maintenance Print Head Deep Cleaning If print quality does not improve by standard print head cleaning, try deep cleaning, which is a more powerful process. Perform print head deep cleaning from the printer driver. Note ➤ Print head deep cleaning consumes more ink than standard print head cleaning, so perform this procedure only when necessary. Windows 1 Ensure the printer is on. 2 Open the Printer Properties dialog box.
Routine Maintenance Macintosh 1 Ensure the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 3 Click the Utilities button to open the Printer Utility dialog box. 4 Select Cleaning from the pull-down menu, and then click the Deep Cleaning icon. 5 Click OK. Now the POWER lamp starts flashing and print head deep cleaning begins.
Routine Maintenance Cleaning the Printer During normal printing, ink and small scraps of paper accumulate in the printer. When the accumulated debris becomes clearly visible, clean the printer by the following procedure. 1 Turn the printer off. 2 After making sure that the POWER lamp is off, unplug the printer. Caution ➤ Always ensure you unplug the printer before cleaning the printer to avoid an electric shock.
Routine Maintenance 3 Open the front cover, and wipe out the interior of the printer with a dry cloth. Wipe away any stray drops of ink, scraps of paper, and dust. Pay special attention to cleaning the black panel that can be most easily soiled. Do not touch any of the printer's internal components, such as the print head holder. Warning ➤ Do not use any flammable solvents such as paint thinner, benzene or alcohol.
Routine Maintenance Transporting the Printer Pack the printer carefully in its original packing materials. If you do not have the original packing materials, pack the printer carefully and thoroughly in protective material inside of a sturdy box. 1 Turn the printer off. 2 After making sure that the POWER lamp is off, unplug the printer. Important ➤ Do not unplug the printer while the POWER lamp is lit or flashing to protect the printer from damage.
Routine Maintenance 3 Remove the paper rest and the paper output tray. 4 Disconnect the printer cable from the computer and from the printer, and then disconnect the power cord from the printer.
Routine Maintenance 5 Secure the printer with adhesive tape as shown, and then pack it in a plastic bag.
Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile", if using a transport company.
Printing Media Printing Media • Compatible Media Types • Envelopes • High Resolution Paper HR-101N • Glossy Photo Paper GP-301 • High Gloss Photo Film HG-201 • Glossy Photo Cards FM-101 • Photo Paper Pro PR-101 • Photo Paper Pro PC-101S • Transparencies CF-102 • T-Shirt Transfers TR-201 • Banner Paper 87
Printing Media Compatible Media Types You can use the following types of paper and other media. ■ Size • Standard paper: From A5 size (148.0 x 210.0 mm / 5.83 x 8.27 in) to legal size (215.9 x 355.6 mm / 8.5 x 14.0 in) • Non-standard paper: From 90.0 x 120.0 mm to 215.9 x 584.2 mm (From 3.54 x 4.72 in to 8.5 x 23.0 in) • Others: Envelopes (European DL and US Com. #10) Important ➤ Do not use the following types of paper.
Printing Media ■ Weight 64 to 105 g/m2 (17 to 28 lb) Do not use paper heavier than this, as it could jam in the printer. ■ Types The following types of media can be used. For more information about the media and the printing methods, refer to the specific sections. Plain paper: Refer to the Quick Start Guide.
Printing Media Envelopes Use either European DL or US Com. #10 size envelopes. ■ Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below. 2 If the envelopes are curled, hold the opposite corners and gently bend them in the opposite direction. Ensure that the flap of the envelope is perfectly straight.
Printing Media 3 If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope flat and sharpen the crease. Press the envelope completely flat, working from the middle to the edge. * The above illustrations show a side view of the leading edge of the envelope. The envelopes may jam in the printer if they are not completely flat and the edges are not aligned. Ensure that no curl or puff exceeds 5 mm (0.2 in).
Printing Media ■ Loading • Place envelopes lengthwise with the flap to the left and the address side facing upwards. • Set the Paper Thickness Lever to the right. • Up to 10 envelopes can be loaded at once. Paper Thickness Lever Note ➤ If even after removing any curl in the envelopes they still will not feed properly, clean the paper feed roller. 1 Ensure the printer is turned on. If any paper is loaded in the printer, remove the paper.
Printing Media The paper roller will rotate ten times as it cleans. Repeat this operation three times. 3 4 Load a sheet of A4 or Letter plain paper in the printer. Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the RESUME/CANCEL button. The paper that is loaded in the printer will feed through the printer and be ejected. Repeat this operation three times.
Printing Media High Resolution Paper HR-101N This type of paper provides better colour reproduction than plain paper. It is suitable for printing business documents that feature graphics, and for photographs. ■ Loading • Load the paper with the whiter side facing up. • Set the Paper Thickness Lever to the left. • Do not load paper higher than the limit mark. A maximum of 80 sheets can be loaded.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Resolution Paper Ensure the setting matches the size set in the application. ■ Handling of Printed Output Do not stack more than 50 sheets in the paper output tray. If the output paper is curled, it may prevent the next sheet being ejected. In this case, or if the ink takes a long time to dry, remove each sheet as soon as it is printed.
Printing Media Glossy Photo Paper GP-301 This media is still thicker than High Resolution Paper with a glossy printing surface to produce printouts close to photograph quality. ■ Loading • Load the paper with the whiter side facing up. • Set the Paper Thickness Lever to the left. • A maximum of 10 sheets can be loaded at once.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Glossy Photo Paper Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Do not stack more than 10 sheets in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes). ■ Printable Area With some images the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area.
Printing Media High Gloss Photo Film HG-201 This film has an extremely glossy surface, ideal for printing photographs with outstanding results. ■ Loading • • • • Load only one sheet at a time. Load the film with the cut corner at the upper right. If the film is curled, flatten it by curling in the opposite direction. Set the Paper Thickness Lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Gloss Photo Film Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink dries. ■ Printable Area With some images the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area.
Printing Media Glossy Photo Cards FM-101 Made of the same material as Glossy Photo Paper GP-301, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. To take full advantage of FM-101, make the images slightly larger than the area indicated by the perforations. ■ Loading • • • • Load the paper with the glossy side facing up. Set the Paper Thickness Lever to the left. A maximum of 20 sheets can be loaded at once.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Glossy Photo Cards Canon 101.6 x 152.4 mm (Canon 4 x 6 in) ■ Handling of Printed Output • Do not stack more than 20 sheets in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes).
Printing Media Photo Paper Pro PR-101 This is thick paper with a treated surface that enhances gloss and provides superior colour reproduction. It is ideal for printing high quality photographs. ■ Loading • Load only one sheet at a time. • Load the paper with the glossier side facing up. • Set the Paper Thickness Lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Photo Paper Pro Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink dries (approx. 30 minutes). Colours in dark images may appear indistinct at first, but become clearer after about 30 minutes. • Images may smudge if you place them in an album before the ink is completely dry.
Printing Media ■ Printable Area With some images the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area.
Printing Media Photo Paper Pro PC-101S Made of the same material as Photo Paper Pro PR-101, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. To take full advantage of PC-101S, make the images slightly larger than the area indicated by the perforations. This paper is ideal for printing high quality photographs. ■ Loading • Load the paper with the glossy side facing up. • Set the Paper Thickness Lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Photo Paper Pro Select Custom Size and enter 118.6 x 215.9mm (4.67 x 8.5 in). ■ Applications Settings Enter 109.6 x 160.4mm (4.31 x 6.31 in) in Image Size. For details on how to specify the image size, refer to the application’s user manual. You may not be able to specify the size of the image correctly in some applications. ■ Handling of Printed Output Follow the instructions described in "Photo Paper Pro PR-101".
Printing Media Transparencies CF-102 This film is ideal for printing presentation material for use with overhead projectors. ■ Loading • Place one sheet of plain A4 or Letter paper under the transparencies in the sheet feeder. • Set the Paper Thickness Lever to the left. • A maximum of 30 sheets can be loaded at once.
Printing Media • Although you can print on either side of CF-102, best results can be obtained by printing on the side toward which it curls when held by the edge. Print Side ■ Printer Driver Settings • Media Type: • Page Size: Transparency Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Remove each transparency as soon as it is printed. • Do not touch the printed surface until the ink dries (approx. 15 minutes).
Printing Media T-Shirt Transfers TR-201 This paper is used to produce iron-on transfers. The image is printed backwards when Media Type is set to T-Shirt Transfer in the printer driver. Note ➤ For the customers in the United States, refer to the Quick Start Guide for instructions on using TR-101 T-shirt transfers. ■ Loading • • • • Load only one sheet at a time. If the T-shirt transfer is curled, flatten it by curling it in the opposite direction.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: T-Shirt Transfer Ensure the setting matches the size set in the application. ■ Handling of Printed Output • Remove each T-shirt transfer as soon as it is printed. • The T-shirt transfer should be used as soon as possible. Refer to the supplied instructions for details on how to use the paper.
Printing Media Banner Paper This is long paper that consists of consecutive sheets of A4 or Letter size paper, ideal for printing long posters or banners (up to six sheets long). ■ Preparation for Printing • When tearing the banner paper, tear off one more sheet than you actually need to print. • The maximum length for one print job is six sheets, so if you will be printing on six sheets, tear off a seven-sheet length. ■ Loading 1 Set the Paper Thickness Lever to the right.
Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table. Ensure the ink does not stain the table or floor.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Plain Paper When using A4 banner paper: A4 When using letter size banner paper: Letter • Copies: Must be set to "1" to print correctly. • In Windows, select Banner Printing for Printing Type on the Page Setup tab. • On a Macintosh, before creating the document, select Banner Printing in the Page Setup dialog box.
Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 114
Troubleshooting Cannot Install the Printer Driver ■ Follow the installation procedure correctly. Install the printer driver carefully following the procedures described in the Quick Start Guide. If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it.
Troubleshooting ■ If the Installer for the printer driver does not start up automatically when you insert the Setup Software & User’s Guide CD-ROM, open the My Computer window, and then double-click the CD-ROM icon. Windows Note ➤ If you are typing in the file name, you must specify the CD-ROM drive letter and the installation program ("MSetup.exe"). The CD-ROM drive letter is computer dependent. ■ Confirm that there are no problems with the Setup Software & User’s Guide CDROM.
Troubleshooting Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colours are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colours are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colours are Uneven or Streaked Print Quality is Poor or Contains Errors 117
Troubleshooting Cannot Print to End of Job ■ Confirm the Page Size setting matches the size of the paper loaded in the printer. First, check the Page Size setting in the application. Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Note ➤ When using an ECP printer port in Windows, you may not be able to print due to the computer environment. For details, refer to "Problems Unique to Windows".
Troubleshooting Colours are Unclear ■ Confirm the Media Type setting in the printer driver matches the type of paper loaded in the printer. If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the Main tab. If you are working in a Macintosh environment, select the Photo or Graphic icon for the Print Mode in the Print dialog box. ■ Confirm the specified ink tank is installed. When an ink tank runs out of ink, replace it with a new one.
Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document and then printing it. If this does not resolve the problem, there may be a problem with your application program.
Troubleshooting Printing is Blurred/Colours are Wrong ■ If a specific colour does not print, check whether the corresponding ink tank is empty. Replace if necessary. ■ Print the nozzle check pattern to ensure that ink is output correctly. If the nozzle check pattern does not print correctly, clean the print head. ➡ Printing the Nozzle Check Pattern ➡ Print Head Cleaning If the problem is not resolved after cleaning the print head several times, the print head may be worn out.
Troubleshooting Straight Lines are Misaligned ■ Align the print head. Ensure you align the print head every time you install a new print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Follow the instructions on the screen.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the pull-down menu, and then click Print Head Alignment. Follow the instructions on the screen. Note ➤ Straight lines can become misaligned if the paper thickness lever has been moved. Aligning the print head may also resolve this problem.
Troubleshooting ■ In the printer driver settings, select a higher print quality setting. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end.
Troubleshooting Printed Paper Curls or Ink Blots ■ Use high resolution paper or photo paper to print images that require a lot of ink, (i.e. pictures with intense colours or photographs). ■ Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to adjust the intensity.
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Colour icon and then drag the Intensity slide bar to set the intensity.
Troubleshooting Back of Paper is Smudged ■ If the next page prints before the ink is dry, enable the Pause Page printer driver setting. You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to pause after each sheet has printed. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Select Pause Page, and then click Send.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings form the pull-down menu. 4 Select Pause between pages., and then click Send. ■ You may need to clean some internal parts of the printer. Follow the procedure below. 1 Load sheets of A4 or Letter plain paper in the printer. 2 Hold down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button.
Troubleshooting Printed Surface is Scratched ■ Ensure you are using suitable paper. • The paper weight must be less than 105 g/m2 (28 lb). If you use paper heavier than 105 g/m2 (28 lb), the print head may scratch the printed surface. Clean the print head first and print with the correct paper. • The paper must not be curled. This problem can be resolved by simply turning the paper over. ■ When printing on thick paper, set the paper thickness lever to the " " mark.
Troubleshooting Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to adjust the intensity. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Colour icon and drag the Intensity slide bar to set the intensity. ■ Ensure you are printing within the recommended printing area.
Troubleshooting White Streaks ■ Print the nozzle check pattern to check the ink output. If a specific colour does not print in the nozzle check pattern, clean the print head. ➡ Printing the Nozzle Check Pattern ➡ Print Head Cleaning The problem can also be resolved by aligning the print head. For details on print head alignment, refer to "Straight Lines are Misaligned".
Troubleshooting Colours are Uneven or Streaked ■ Increase the print quality setting in the printer driver settings. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end.
Troubleshooting ■ Set the halftoning method to Diffusion in the printer driver settings. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Custom for the Print Quality setting, and click Set. 3 Click Diffusion for the Halftoning setting. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then click Diffusion for the Halftoning setting.
Troubleshooting Printer Does Not Start or Stops During Print Jobs • Printing Does Not Start • Printing Stops Before It is Completed • Printer Moves But Does Not Print • Print Head Holder Does Not Move to the Centre Printer Does Not Start or Stops During Print Jobs 134
Troubleshooting Printing Does Not Start ■ Emsure the printer is turned on. If the POWER lamp is off, press the POWER button. If the POWER lamp is flashing green, the printer is initialising. Wait until the POWER lamp stops flashing. Note ➤ When printing a large amount of data such as a photo or graphics, it takes longer than usual to begin printing. While the POWER lamp is flashing, the computer processes the data and sends it to the printer. Simply wait until the processing is completed.
Troubleshooting ■ Ensure the correct printer driver is selected. In Windows, ensure that Canon S500 is selected in the Print dialog box. In Macintosh, ensure that S500 is selected in the Chooser. Note ➤ In Windows, you can set the Canon S500 as the default printer. ■ Ensure the printer port is set correctly. Windows If using a parallel interface printer cable, set "LPT1" as the printer port. If using a USB cable, set "USBPRNnn" or "USBnnn" ("n" represents a number) as the printer port.
Troubleshooting Printing Stops Before It is Completed ■ Check the status of the POWER lamp. When the POWER lamp is flashing green, the printer is processing data. Printing a large amount of data such as a photo or graphics takes time for the computer to process the data, during which the printer may appear to not be functioning. In addition, when continuously printing material that uses a large amount of black ink on plain paper, the printer will sometimes pause.
Troubleshooting Printer Moves But Does Not Print ■ Check the ink tanks. If empty, replace them. ■ Ensure that the ink tanks snap into place when you install them. ■ If there is plenty of ink but the printer does not print, clean the print head. After cleaning the print head, print the nozzle check pattern to check that ink is being output normally.
Troubleshooting Print Head Holder Does Not Move to the Centre ■ Ensure the printer is turned on. The print head holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is flashing green, the printer is initialising. When the POWER lamp stops flashing, open the front cover again. ■ If the front cover has been left open for a while, close and reopen it.
Troubleshooting Paper Does Not Feed Properly or Paper Jams • Paper Does Not Feed Properly • Paper Jams Paper Does Not Feed Properly or Paper Jams 140
Troubleshooting Paper Does Not Feed Properly ■ Confirm the paper conditions. • The paper is not too thick (less than 105g/m2 / 28 lb). • The number of sheets loaded does not exceed the recommended level. • The paper is not creased, curled or wrinkled. ➡ Compatible Media Types ■ Ensure that the left edge of the paper just touches the paper guide. ■ When printing envelopes, refer to "Envelopes" in "Printing Media," and prepare the envelopes before printing.
Troubleshooting Paper Jams Remove the paper according to the following procedure. 1 Slowly pull the paper out, either from the sheet feeder or from the paper output slot, whichever is easier. If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, press the POWER button twice to eject the paper automatically. Note 2 After removing all paper, close the front cover.
Troubleshooting The POWER Lamp Flashes Orange An error has occurred in the printer. The number of flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. ■ Two flashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button. If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL button.
Troubleshooting ■ Six flashes: No print head installed Install a print head. ■ Seven flashes: Defective print head Remove and reinstall the print head. Also, ensure that the protective tape has been removed. If reinstalling the print head does not resolve the problem, replace it with a new one. ■ Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight flashes indicates that the waste ink tank is nearly full.
Troubleshooting ■ POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred. Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem remains, contact a Canon service representative.
Troubleshooting An Error Message is Displayed on the Screen • Error Writing to LPT1 or USBxxx Windows • Application Error or General Protection Fault • Other Error Messages Windows • Other Error Messages Macintosh Windows An Error Message is Displayed on the Screen 146
Troubleshooting Error Writing to LPT1 or USBxxx Windows ■ Ensure the printer is turned on. If the POWER lamp is off, turn the printer on. If the POWER lamp is flashing green, the printer is initialising. Wait until the POWER lamp stops flashing. ■ Ensure the printer is securely connected to the computer. Note ➤ If you are using a switch box or other devices, remove and reconnect the printer directly to the computer and try printing again.
Troubleshooting 2 On the Details tab, click Spool Settings and then select Print directly to printer. In Windows 2000 or Windows NT4.0, click the Advanced tab or Scheduling tab and then click Print directly to the printer. ■ Verify the printer port status. • When using the parallel interface (in Windows 95/Windows 98/Windows Me/Windows 2000) 1 Right-click My Computer and select Properties. 2 Click the Device Manager tab. In Windows 2000, click the Hardware tab, then click Device Manager....
Troubleshooting 5 Click the Resources tab, and check the Conflicting device list. An error is generated if there are any device conflicts. If necessary, delete any conflicting devices. For details on how to delete a device, refer to the instruction manual for that device. • When using the USB interface (in Windows 98/Windows Me) 1 Right-click My Computer and select Properties. 2 On the Device Manager tab, double-click Universal serial bus controller, and then double-click Canon S500.
Troubleshooting ➡ Opening the Printer Properties dialog box directly from the Start menu If the setting is incorrect, shut down Windows, turn off the printer and either connect the printer to the interface selected in the printer driver, or install the correct printer driver corresponding to the interface. ■ There may be a problem in the printer driver. Uninstall the printer driver and reinstall it.
Troubleshooting Application Error or General Protection Fault Windows ■ Ensure the application program you are using is intended for your operating system. For example, if you attempt to print with a Windows 3.1 application under Windows 98, the application may not function correctly and an error may occur. Use an application program intended for your operating system. ■ If other applications are running, close them to increase available memory and try printing again.
Troubleshooting ■ Check the amount of free space on the hard disk. You may need to increase the amount of free space by deleting any unnecessary files. ■ If the problem only occurs when printing a specific document, try editing the document and then printing it. If this resolves the problem, there may have been a problem in the original document. If the same problem occurs with the edited document, contact the manufacturer of your application. ■ There may be a problem in the printer driver.
Troubleshooting Other Error Messages Windows ■ If the BJ Status Monitor is displayed, follow the instructions on screen. If an error occurs during printing, the BJ Status Monitor displays the error on the Printer Status tab. Follow the instructions on screen. In Windows 95, Windows 98 or Windows Me, click the Guide tab for action to be taken in response to the error.
Troubleshooting ■ If one of the following messages is displayed outside of the BJ Status Monitor: Could not spool successfully due to insufficient disk space Increase the amount of free space on the disk by deleting any unnecessary files. Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running. Printer driver could not be found Uninstall the printer driver and reinstall it.
Troubleshooting Other Error Messages Macintosh ■ If a message with the format "Error No.: Xn" (where "X" represents a letter and "n" represents a number) is displayed: Error No.: X202 Not enough memory for printing. Increase available memory by closing any other applications currently running. Error No.: X203 There is a problem with the printer driver. Uninstall the printer driver and reinstall it. ➡ Uninstalling Printer Drivers Error No.
Troubleshooting Problems Unique to Windows Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 95/Windows 98/Windows Me only) • Cannot Print Normally Problems Unique to Windows 156
Troubleshooting The BJ Status Monitor is Not Displayed ■ Ensure "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 On the Details tab (or Ports tab), click Spool Settings and select "Enable bi-directional support for this printer." ■ If the printer is connected to the parallel interface, ensure the printer cable supports bi-directional communication.
Troubleshooting Cannot Print in Background (Windows 95/Windows 98/ Windows Me only) ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to delete unnecessary files, or disable background printing. ■ Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control... and select Background Printing.
Troubleshooting Cannot Print Normally ■ When the printer port is set to "ECP", cancel ECP mode and then try printing again. Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, and then click Send. 5 Turn the printer off and back on again.
Troubleshooting ■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. 1 Click the Start button, then click Settings and Printers. 2 Display the WPS or CAPT driver properties, and click the Details tab. 3 Change the Print to the following port field to FILE.
Troubleshooting Problems Unique to the Macintosh Macintosh • Jagged Text or Graphics, or Banded Gradations • Cannot Print in Background Problems Unique to the Macintosh 161
Troubleshooting Jagged Text or Graphics, or Banded Gradations ■ Ensure your application supports Quick Draw. If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As S500 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.
Troubleshooting Cannot Print in Background ■ Ensure background printing is enabled. 1 In the Apple menu, select Chooser. 2 Click Backgrounding on. ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to remove unnecessary files, or disable background printing.
Appendices Appendices • Deleting an Unknown Device (USB interface) • For Faster Printing Windows Windows Macintosh 164
Appendices Deleting an Unknown Device (USB interface) Windows If printer driver installation using the USB interface was not seccessful, carry out the procedure described in “Notes on Handling the USB interface (for Windows Users)” in the Quick Start Guide. If the problem remains, follow the steps below to delete the unknown device. 1 Click the Start button, select Settings and click Control Panel. 2 Double-click System. 3 Click the Device Manager tab.
Appendices • If the unknown device is under Universal serial bus controller • If the unknown device is under Other devices Deleting an Unknown Device (USB interface) 166
Appendices 5 When the confirmation message appears, click OK. 6 Click Close to close the System Properties window. In Windows 2000, click window. and then click OK in the System Properties 7 Click 8 Turn the printer off. 9 Remove the Setup Software & User’s Guide CD-ROM, if it is in the drive. 10 Restart Windows. 11 Install the printer driver again following the instructions in the Quick Start Guide. at the top right of the Control Panel window to close it.
Appendices Windows For Faster Printing The USB interface provides the quickest printing with Windows 98, Window Me and Windows 2000. Refer to the Quick Start Guide for USB connection details. When using the parallel printer interface, use the ECP data transfer mode for faster printing. Note Note ➤ The ECP mode may not speed up printing on some computers. 1 To enable the ECP mode, first confirm the following: • The printer and computer are connected with a parallel printer cable.
Appendices 3 Click the Maintenance tab and click the Custom Settings icon. 4 Select the Set printer to ECP mode check box and click Send.
Appendices Note ➤ • Some computers may have problems printing in the ECP mode. In this case, clear the Set printer to ECP mode check box in the screen above, and click Send. Turn the printer off and back on to cancel the ECP mode. • With Windows 95, a problem may remain after you cancel the ECP mode setting. See also “Unable to Print from the Canon BJ Printer Port” in the on-line Help.
Specifications Specifications Printing method: Bubble Jet on-demand Printing resolution: 2400 (horizontal) × 1200 (vertical) dpi. max. Print speed (printing with Canon standard pattern): Black printing Fast: 12 ppm Standard: 10 ppm Colour printing Fast: 8 ppm Standard: 3.8 ppm Print direction: Bi-directional Print width: 203.2 mm max. (8.
Specifications Receive buffer: 56 KB Interface (parallel): IEEE 1284-compatible Interface (USB): USB 1.10-compatible Interface connector (parallel): Amphenol 57-40360 or equivalent Interface connector (USB): USB standard Series B receptacle (USB interface) Recommended printer cable (parallel): Material: AWG28 or larger Type: Twisted-pair shielded cable Length: Up to 2.0 m (6.
Specifications Acoustic noise level: Approx. 42 dB (A) (in the best quality mode) Operating environment: Temperature: 5 to 35˚C (41 to 95˚F) Humidity: 10 to 90%RH (no condensation) Storage environment: Temperature: 0 to 35˚C (32 to 95˚F) Humidity: 5 to 90% RH (no condensation) Power supply: Europe AC 230 V±10%, 50 Hz USA/Canada AC 120 V, 60 Hz Australia AC 240 V, 50 Hz Power consumption: Standby: Printing: 3W 33 W Dimensions (without a paper rest and paper output tray): 430 (W) × 294 (D) × 177 mm (H) 16.
Specifications ■ Feed method: Continuous feed through auto sheet feeder For Plain Paper, Envelopes, High Resolution Paper, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo Cards, Photo Paper Pro, Transparencies, T-shirt Transfers, Banner Paper ■ Sheet feeder capacity: Plain Paper (75 gsm) High Resolution Paper Envelopes Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro PR-101 Photo Paper Pro PC-101S Transparencies T-Shirt Transfers Banner Paper 100 sheets max.
Specifications ■ Ordinary print media: Regular size: A4, A5, B5, Letter, Legal, European DL, US Com.#10 Custom size: width: 90.0 to 215.9 mm (3.54 to 8.5 in) height: 120.0 to 584.2mm (4.72 to 23.
Specifications ■ Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 300, 600, 1200, 2400 dpi ■ Print Head: Black: 320 nozzles (600 dpi) Cyan, Magenta, Yellow: 256 nozzles (1200 dpi) ■ Ink Tanks: Capacity: Black(BCI-3eBK) Cyan(BCI-3eC) Magenta(BCI-3eM) Yellow(BCI-3eY) approx. 695*1, approx. 1250*2 approx. 460*2 approx. 395*2 approx.
Specifications ■ Printer driver operating environment: IBM PC/AT-compatible computer running on Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000 or Macintosh computers with USB interface running on Mac OS 8.5 - 9.x ■ Hard disk space: Approx. 15 MB to install on Windows 95, Windows 98 and Windows Me, 30 MB on Mac OS, or approx. 25 MB on Windows NT 4.
Specifications ■ Printing Area To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. ( ) Printable area (light blue): The area where it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision.
Specifications A4, B5, A5 Size Printable Area (width x height) A4 203.2 × 289.0 mm / 8.0 × 11.4 in B5 175.2 × 249.0 mm / 6.9 × 9.8 in A5 141.2 × 202.0 mm / 5.6 × 7.9 in 3.0 mm / 0.12 in 28.0 mm / 1.1 in Recommended printing area Printable area 5.0 mm / 0.2 in 3.4 mm / 0.13 in 26.5 mm / 1.04 in 3.4 mm / 0.
Specifications Letter, Legal Size Printable Area (width x height) Letter 203.2 × 271.4 mm / 8.0 × 10.7 in Legal 203.2 × 347.6 mm / 8.0 × 13.7 in 3.0 mm / 0.12 in 28.0 mm / 1.1 in Recommended printing area Printable area 5.0 mm / 0.2 in 6.4 mm / 0.25 in 26.5 mm / 1.04 in 6.3 mm / 0.
Specifications Glossy Photo Cards Size Printable Area (width x height) Glossy Photo Card 109.4 × 159.9 mm / 4.3 × 6.3 in 28.0 mm / 1.1 in Recommended printing area (Printable area is the same.) 26.0 mm / 1.02 in 5.1 mm / 0.2 in 4.1 mm / 0.
Specifications Photo Paper Pro (PC-101S) Note Size Printable Area (width x height) Photo Paper Pro PC-101S 109.6 × 160.4 mm / 4.3 × 6.3 in ➤ The printing area of Photo Paper Pro PR-101 is identical to that of A4 size paper. For details, refer to "A4, B5, A5". 28.0 mm / 1.1 in Recommended printing area (Printable area is the same.) 28.0 mm / 1.1 in 4.0 mm / 0.16 in 4.0 mm / 0.
Specifications Envelopes Size Printable Area (width x height) European DL 190.5 × 103.2 mm / 7.5 × 4.1 in US Com. #10 211.8 × 98.0 mm / 8.3 × 3.9 in 3.4 mm / 0.13 in Printable area 3.4 mm / 0.13 in 3.0 mm / 0.12 in 26.5 mm / 1.
Specifications Banner Paper Size Printable Area (width x height) Banner Paper A4: 203.2 × 1774.0 mm / 8.0 × 69.8 in Letter: 203.2 × 1668.4 mm / 8.0 × 65.7 in 28.0 mm / 1.1 in 3.0 mm / 0.12 in 5.0 mm / 0.2 in 3.4 mm / 0.13 in 3.4 mm / 0.13 in Min. 2 sheets Max.
Index Index A Application Error 151 B Background printing (Macintosh) Background printing (Windows) Banner Paper BCI-3eBK BCI-3eC BCI-3eM BCI-3eY BJ Print Monitor (Macintosh) BJ Status Monitor (Macintosh) BJ Status Monitor (Windows) 57 158 111 67 67 67 67 57 63 35, 153, 157 C Cancelling a Print Job (Macintosh) Cancelling a Print Job (Windows) CAPT driver Chooser (Macintosh) Cleaning 59 38 150, 160 57 33, 44, 76 185
Index Cleaning the Printer Client (Macintosh) Compatible Media Types 81 61 88 D Deep Cleaning Deleting an Unknown Device (USB interface) 33, 79 165 E ECP mode Envelopes Error Message 168 90 146, 153, 155 F Fit-to-page Printing Front cover 26, 55 15, 139 G Gamma Correction (Macintosh) General Protection Fault Glossy Photo Cards FM-101 Glossy Photo Paper GP-301 53 151 100 96 High Gloss Photo Film HG-201 High Resolution Paper HR-101N 98 94 H 186
Index I Ink Tank 66, 67 M Media Type (Macintosh) Media Type (Windows) 46 23 Network (Macintosh) Nozzle Check Pattern 60 75 Opening the Printer Properties Dialog Box (Windows) 20 N O P Page Setup Dialog Box (Macintosh) Page Size (Windows) Paper feed roller Paper Guide Paper Jams Paper Output Tray Paper Rest Paper Size (Macintosh) Paper Thickness Lever Photo Optimizer PRO (Macintosh) Photo Optimizer PRO (Windows) Photo Paper Pro PC-101S Photo Paper Pro PR-101 42 25 92 15 142 15 15 42 17 49 30 105 10
Index PICT File (Macintosh) Poster Printing POWER Button POWER Lamp Print Advisor (Windows) Print Dialog Box (Macintosh) Print Head Holder Print Head Lock Lever Print Mode (Macintosh) Print server (Macintosh) Printable area Printer Driver (Macintosh) Printer Driver (Windows) Printer port Printer Port (Parallel) Printer Properties Dialog Box (Windows) Printing Area Printing the Nozzle Check Pattern 55 26, 54 18 18, 143 24 46 17 17 46 60 178 40 19 148, 149 16 20, 22 178 72 R Replacing an Ink Tank RESUME/CA
Index T Transparencies CF-102 Transporting the Printer T-Shirt Transfers TR-201 107 83 109 Uninstalling Printer Drivers (Macintosh) Uninstalling Printer Drivers (Windows) USB interface USB Port 64 39 165 16 U W When to Replace Ink Tank and Maintain Print Head WPS driver 66 150, 160 189
