BUBBLE JET PRINTER User’s Guide V1
Table of Contents Table of Contents Introduction .....................................................................................................4 How to Use This Manual ................................................................................5 Safety Precautions .........................................................................................7 Printer Parts and Their Functions .................................................................12 Front View ...............................
Table of Contents Uninstalling Printer Drivers .......................................................................... 63 Routine Maintenance ....................................................................................64 When to Replace Ink Tank and Maintain Printhead .................................... 65 Replacing an Ink Tank ................................................................................. 66 Printing the Nozzle Check Pattern .................................................
Table of Contents Paper Does Not Feed Properly or Paper Jams ......................................... 140 The POWER Lamp Flashes Orange ......................................................... 143 An Error Message is Displayed on the Screen .......................................... 146 Problems Unique to Windows ................................................................... 157 Problems Unique to the Macintosh ........................................................... 162 Appendix ...............
Introduction Introduction Thank you for purchasing the Canon S520 Bubble Jet Printer. This User’s Guide provides complete explanations of the features and functions of the printer. This guide uses the following symbols to indicate important information. Always observe these instructions. Warning ➤ Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation.
How to Use This Manual How to Use This Manual To view this User’s Guide, we recommend that you use Acrobat Reader 3.0 or later. The screens shown below are for Acrobat Reader 4.0. Please note that screens displayed by Acrobat Reader 3.0 or 5.0 are slightly different. Displays the previous page. Use this button to enlarge the viewing screen. Click this button in the tool bar, then click within the screen. Displays the next page. Returns to the page you were previously viewing.
How to Use This Manual Use this button to search for a word. Displays the table of contents. Click the heading to jump to the topic. Click the " " symbol to see the headings for each chapter. Click the " " symbol to close the headings.
Safety Precautions Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning ➤ You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.
Safety Precautions Never plug the printer into a power socket that is shared with other equipment (extension lead, double adapter, etc.). Never use the printer if the power cord is bundled or knotted. If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the printer at the power supply and call for service. Periodically, unplug the printer and use a dry cloth to wipe off any dust or dirt that has collected on the plug and the power outlet.
Safety Precautions ■ Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user-serviceable parts inside the printer. The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide. ■ Working around the printer Do not use flammable sprays near the printer. This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer.
Safety Precautions ■ Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration. Do not install the printer in a location that is very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shock, install the printer in a location with an ambient temperature range of 41°F to 95°F (5°C to 35°C) and humidity of 10% to 90% (condensation free). Do not place the printer on a thick rug or carpet.
Safety Precautions Do not use an extension cord. If you do not intend to use the printer for a long period of time, unplug it after turning it off. Never use a power supply voltage other than that supplied in the country of purchase. The correct power supply voltages and frequencies are as follows: USA/Canada: AC 120V, 60Hz Europe: AC 230V±10%, 50Hz Australia: AC 240V, 50Hz ■ Printheads and ink tanks For safety reasons, store printheads and ink tanks out of the reach of small children.
Printer Parts and Their Functions Printer Parts and Their Functions • Front View • Rear View • Inside the Printer • Operation Panel 12
Printer Parts and Their Functions Front View Paper guide When loading paper, ensure that the left edge touches this guide. To move the paper guide, pinch the guide and slide in the appropriate direction. Operation panel For details, refer to "Operation Panel." Paper rest Sheet feeder Load paper here. Paper feeds automatically, one sheet at a time. Paper output tray Front cover Open to replace the ink tanks or remove jammed paper.
Printer Parts and Their Functions Rear View USB port Connects the printer to a computer through a USB port. Printer port (parallel) Connects the printer to a computer through a parallel port.
Printer Parts and Their Functions Inside the Printer Paper thickness lever Adjusts the gap between the printhead and the surface of the printing paper. Printhead holder Install the printhead here. Printhead lock lever Locks the printhead into the holder. Once the printhead is installed, do not touch this lever.
Printer Parts and Their Functions Operation Panel POWER button Press to turn the printer on or off. The printer will initialize, then be ready for printing. RESUME/CANCEL button Press to resume printing once an error has been cleared. To cancel printing in progress, press this button. POWER lamp Off: The printer is turned off. Green: The printer is ready to print. Flashing green: The printer is preparing to print, or is currently printing.
Printer Driver Functions (Windows) Printer Driver Functions (Windows) • Opening the Printer Properties Dialog Box • Printer Properties Dialog Box Description • BJ Status Monitor Functions • Canceling a Print Job • Uninstalling Printer Drivers 17
Printer Driver Functions (Windows) Opening the Printer Properties Dialog Box The Printer Properties dialog box can be opened from either within an application, or directly from the Windows Start menu. ■ Opening the Printer Properties dialog box from your application program This method is generally used to specify printer settings just before printing. The operations may vary slightly depending upon your application program.
Printer Driver Functions (Windows) ■ Opening the Printer Properties dialog box directly from the Start menu This method is used for maintenance operations such as printhead cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, additional tabs appear, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application.
Printer Driver Functions (Windows) Printer Properties Dialog Box Description • Main Tab • Page Setup Tab • Stamp/Background Tab (Not Available in Windows NT 4.0) • Effects Tab • Profiles Tab • Maintenance Tab Note ➤ The screens in this section refer to Windows Me/Windows 98/Windows 95 operation. The equivalent screens for Windows XP, Windows 2000 and Windows NT 4.0 may look slightly different.
Printer Driver Functions (Windows) Main Tab (1) (2) (6) (3) (4) (5) (1) (2) Media Type Ensure that this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. To select custom Print Quality, select Custom, then click the Set button.
Printer Driver Functions (Windows) (3) (4) (5) (6) Color Adjustment Select the method of color adjustment. To make detailed color adjustments, select Manual, then click the Set button. Grayscale Printing Select to print a grayscale version of a color document. Print Advisor Click to start the Print Advisor. The Print Advisor simplifies configuration of the printer driver. By having the user answer a series of questions, the Print Advisor automatically configures the printer driver settings.
Printer Driver Functions (Windows) Page Setup Tab (1) (2) (3) (9) (4) (5) (6) (7) (8) (1) Page Size Ensure that the correct paper size is selected. (2) Orientation Select landscape or portrait printing and ensure that it is the same orientation used in the application.
Printer Driver Functions (Windows) (3) (4) (5) Printing Type Select the printing method from among the following. Normal-size Printing The document is printed according to the original dimensions. This setting is usually selected by default. Fit-to-Page Printing The document is automatically resized to fit the paper size. When using this function, ensure that you correctly specify the Page Size and the Printer Paper Size. Scaled Printing The document is resized when printed.
Printer Driver Functions (Windows) (6) (7) (8) (9) You can use the slider to adjust how much the image extends beyond the paper. It is recommended that you normally set the slider to the right end. If you move the slider to the left to reduce the extension amount, a border may appear. Duplex Printing The document is printed on both sides of the paper. After printing one side, turn the ejected page over and print on the other side. Reverse Order Prints the document starting with the last page.
Printer Driver Functions (Windows) Stamp/Background Tab (Not Available in Windows NT 4.0) (1) (2) (3) (4) (5) (7) (8) (1) (2) (6) Stamp Select the check box, then choose a stamp. Place stamp over text When Stamp is checked, this option is active. When selected, the stamp is printed over the print data.
Printer Driver Functions (Windows) (3) (4) (5) (6) (7) (8) Stamp first page only Prints the stamp only on the first page. Define Stamp This lets you create new stamps, or modify details of a selected stamp. Background Select the check box, then choose the background image you wish to use. Background first page only Prints the background image only on the first page. Select Background Click to select a new background, or to display details of the background you have selected.
Printer Driver Functions (Windows) Effects Tab (1) (2) (6) (3) (4) (5) (1) Simulate Illustration This function lets you apply graphic effects to a color image without affecting the original document. Select the check box, then adjust the brightness of the image with the Contrast slider.
Printer Driver Functions (Windows) (2) (3) (4) (5) (6) Monochrome Effects Prints a color image in a single color. Select the check box, then choose a color or use a custom color using Select Color. Vivid Photo By using this function, you can reproduce breathtaking sceneries in which colors, especially blues and greens, appear even more vibrant.
Printer Driver Functions (Windows) Profiles Tab (2) (1) (3) (4) (6) (5) (1) Printing Profiles This list displays the print settings currently registered in the Profiles tab. The Current Settings profile contains the settings currently specified on the Main, Page Setup and Effects tabs. The Default Settings profile contains the factory default settings.
Printer Driver Functions (Windows) (2) (3) (4) (5) (6) Details Displays all the printer settings selected in Printing Profiles. Description Displays a description of the printer settings selected in Printing Profiles. You can enter the description when saving the printer settings. Add to Profiles Click to save the settings currently specified on the Main, Page Setup and Effects tabs. Select Current Settings in the Printing Profiles list, then click this button. The Add to Profiles dialog box appears.
Printer Driver Functions (Windows) Maintenance Tab (1) (5) (2) (3) (6) (4) (7) (8) (1) (2) Cleaning Click to start printhead cleaning. Deep Cleaning Click to start printhead deep cleaning. Use this function only if Cleaning has not improved print quality.
Printer Driver Functions (Windows) (3) (4) (5) (6) (7) (8) Printhead Alignment Click to start the printhead alignment procedure. For details on printhead alignment, refer to the printed Quick Start Guide. Nozzle Check Click to start a nozzle check pattern. The nozzle check pattern ensures that the printhead nozzles are ejecting ink properly. For details, refer to “Examining the Nozzle Check Pattern.” Power Off Click to turn the printer off.
Printer Driver Functions (Windows) BJ Status Monitor Functions The BJ Status Monitor displays the status of the printer. If an error occurs, the status monitor indicates the nature of the error and suggests an appropriate solution. The status monitor also checks the ink tanks and displays a warning message when the ink is low. ■ Launching the BJ Status Monitor The BJ Status Monitor launches automatically when data is sent to the printer.
Printer Driver Functions (Windows) Note ➤ To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box, then click Start Status Monitor.
Printer Driver Functions (Windows) ■ When errors occur or ink runs low The BJ Status Monitor is automatically displayed when an error occurs, such as if the printer runs out of paper or ink is low. In such cases, take the action described in the Printer Status tab. In Windows 95, Windows 98 or Windows Me, click the Guide tab and follow the instructions on the screen.
Printer Driver Functions (Windows) Canceling a Print Job To cancel the current print job, first open the BJ Status Monitor. Note 1 Click the Canon BJ Status Monitor icon on the taskbar. 2 Click Cancel Printing. ➤ If Cancel Printing is grayed out, press the RESUME/CANCEL button on the printer to terminate the print job.
Printer Driver Functions (Windows) Uninstalling Printer Drivers Use the Uninstaller to delete any unwanted printer drivers. This allows you to delete all files associated with the printer driver at the same time. 1 Click the Start button, then click Programs, then Canon S520, then Uninstall. For Windows XP, click the Start button, then select All Programs, then Canon S520, then Uninstall. 2 Click Yes when the confirmation message appears. 3 When all the files have been deleted, click OK.
Printer Driver Functions (Macintosh) Printer Driver Functions (Macintosh) • Description of Print Settings • BJ Print Monitor • Canceling a Print Job • Using the Printer with a Network • Uninstalling Printer Drivers 39
Printer Driver Functions (Macintosh) Description of Print Settings • Page Setup Dialog Box • Printer Utility Dialog Box • Print Dialog Box • Detailed Setting Dialog Box • Options Dialog Box • Register Settings Dialog Box Description of Print Settings 40
Printer Driver Functions (Macintosh) Page Setup Dialog Box The Page Setup dialog box contains settings for the printed page, such as the size of the print media used and the image printed. To open the Page Setup dialog box, click Page Setup on the File menu in your application program. (1) (2) (3) (4) (5) (10) (7) (8) (6) (9) (1) (2) (3) Paper Size Select the size of the paper for the print job from the drop-down menu. To enter the size manually, select Custom 1 to Custom 3, then click Custom.
Printer Driver Functions (Macintosh) (4) (5) (6) (7) Amount of Extension When you select Borderless Printing, the sections that extend beyond the paper are not printed because the image is enlarged to a size slightly larger than the paper size. You can use the slider to adjust how much the image extends beyond the paper. It is recommended that you normally set the slider to the right end. If you move the slider to the left to reduce the extension amount, a border may appear.
Printer Driver Functions (Macintosh) Printer Utility Dialog Box The Printer Utility dialog box is displayed when you click the Utilities button in the Page Setup dialog box. (1) (2) (1) (2) Select the function you wish to perform. Display area showing the various maintenance functions, including cleaning and test pattern printing. Click the icon to start this function. For further details, refer to "Routine Maintenance.
Printer Driver Functions (Macintosh) ➡ Printhead Cleaning ➡ Printhead Deep Cleaning Note ➤ For information about printhead alignment, refer to the printed Quick Start Guide.
Printer Driver Functions (Macintosh) Print Dialog Box The Print dialog box specifies the media type and print settings to be used for your print job. To open the Print dialog box, click Print on the File menu in your application program. (3) (4) (5) (1) (6) (2) (1) (2) (3) Media Type Ensure that this setting matches the type of media loaded in the printer. Grayscale Printing Select to print a grayscale version of a color document.
Printer Driver Functions (Macintosh) (4) (5) (6) Details Manually set the print quality and color settings in the Detailed Setting Dialog Box. (This option is only available if Manual print mode is selected.) Options Specify the output destination, print order and page layout for the document you are printing. Apply Allows you to register print settings or implement a previously saved print setting.
Printer Driver Functions (Macintosh) Detailed Setting Dialog Box To open the Detailed Setting dialog box, select Manual click Details. in the Print dialog box, then (2) (1) (3) (1) Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box.
Printer Driver Functions (Macintosh) (2) (3) Print Quality Move the slider to adjust the balance between print quality and speed. Moving the slider to the right enhances print quality, and moving it to the left increases printing speed. Halftoning Click either Dither or Diffusion ink dot configurations.
Printer Driver Functions (Macintosh) ■ Special Effects Panel To display the Special Effects panel, click the Special effects icon. (1) (5) (2) (3) (4) (1) Simulate illustration This function lets you manipulate color image data to produce illustration effects. Select the check box, then adjust the brightness of the image with the Contrast slider.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) Monochrome effects Prints a color image in a single color. Select the check box, then choose the color you wish to use. Vivid Photo With this function, you can reproduce breathtaking sceneries in which colors, especially blues and greens, appear even more vibrant. A major feature of this function is its ability to create vivid backgrounds for fields, trees, oceans, and sky, while maintaining the natural skin tones of people who appear in the images.
Printer Driver Functions (Macintosh) ■ Color Panel To display the Color panel, click the Color display icon. (1) (2) (3) (4) (5) (6) (1) Color Correction Select a color correction method: BJ Standard, ColorSync or None. BJ Standard is usually the optimum color correction method for printing with a BJ printer. When ColorSync is selected, you should also specify the Print Type and Printer Profile settings.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) Print Type For printing that emphasizes intermediate colors, select Photo. For printing that emphasizes the brightness of primary colors, select Graphics. For documents that contain large amounts of a basic color, select Spot Color. Printer Profile Select optimized color characteristics (a profile) for the media type and other factors. Gamma Correction This function adjusts the contrast of colors other than black and white.
Printer Driver Functions (Macintosh) Options Dialog Box To open the Options dialog box, click Options in the Print dialog box. (1) (7) (2) (3) (4) (1) (5) (6) Layout Use this function to print more than one page on a single sheet of paper. Typically, this is set to 1 Page/Sheet Printing. You can also enlarge printing so that a single page spans multiple sheets of paper by using the Poster Printing feature.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) (7) Duplex Printing The document is printed on both sides of the paper. After printing on one side, turn the ejected page over and print on the other side. Fit-to-page Printing Executes scaled printing automatically. When selected, you can specify the Printer Paper Size. This fits the document paper size set in the application to the selected paper size. Destination Select the print output destination. Printer is the usual selection.
Printer Driver Functions (Macintosh) Register Settings Dialog Box To open the Register Settings dialog box, click Apply in the Print dialog box. (2) (3) (4) (5) (1) (1) (2) (3) (4) (5) Settings Displays a list of the registered print settings. Import Imports a group of saved print settings. To use the settings, select the desired settings in the Settings list, then click Import. Apply Saves the settings currently specified in the Print dialog box.
Printer Driver Functions (Macintosh) BJ Print Monitor The BJ Print Monitor allows you to check the progress of print jobs. You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility. ■ Opening the BJ Print Monitor 1 Click Chooser on the Apple menu. 2 Set Backgrounding to On. 3 After starting a print job, click BJ Print Monitor in the Application menu. The BJ Print Monitor launches.
Printer Driver Functions (Macintosh) ■ BJ Print Monitor Functions ... Click to pause printing of the specified document. ... Click to resume printing. ... Click to cancel printing of the specified document. Displays the printer status. If an error occurs, instructions on what to do are displayed. Displays the printer status and ink status with images. Displays information about the documents queued for printing. You can change the print order of documents queued for printing in the BJ Print Monitor.
Printer Driver Functions (Macintosh) Canceling a Print Job When the BJ Print Monitor is running, you can use it to cancel or suspend a current job. 1 Click BJ Print Monitor in the Application menu. 2 Click the name of the print job you want to cancel, then click . The document selected in the Print Monitor is deleted from the print list and the print job is canceled. Note ➤ To suspend printing, click the name of the document being printed, then click . To resume printing, click .
Printer Driver Functions (Macintosh) Using the Printer with a Network The printer can be used with an Ethernet network environment. Follow the steps described below to connect the printer to the network. ■ Before Setting up the Printer • Install the printer driver on each network computer that will use the printer. For information on installation, refer to the printed Quick Start Guide. • Use a USB cable to connect the printer to the computer that will function as the print server.
Printer Driver Functions (Macintosh) 4 Click Share. 5 Confirm that S520 server is selected in Enter new print server name, then click Send. 6 Confirm that the new print server name has been added to Current print servers, then click Close. 7 Click the close box to close the Chooser. • Client setup procedure 1 Click Chooser on the Apple menu. 2 Click Active next to AppleTalk. 3 Select the S520 (Server) icon, then select the printer server in Connected to.
Printer Driver Functions (Macintosh) ■ Checking Print Status • Checking print status from the print server To check the status of a print job from the print server, start the BJ Print Monitor by selecting BJ Print Monitor from the Application menu. To close the BJ Print Monitor, click Close Status Window on the File menu. • Checking print status from a client To check the status of a print job from a client, start the BJ Status Monitor by clicking the BJ Status Monitor icon in the BJ Extras folder.
Printer Driver Functions (Macintosh) ■ BJ Status Monitor Functions .... Click to pause printing of the specified document. .... Click to resume printing. .... Click to cancel printing of the specified document. Note ➤ • You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item. • If you are using two or more print servers, you can switch between the BJ Status Monitor displays.
Printer Driver Functions (Macintosh) Uninstalling Printer Drivers When a printer driver is no longer needed, use the Installer to delete all the program files associated with it at the same time. Before proceeding, ensure that you save any unsaved files in currently running applications. Note 1 Insert the Setup Software & User's Guide CD-ROM, into the CD-ROM drive. 2 Double-click the Printer Driver folder. 3 Double-click the Installer icon.
Routine Maintenance Routine Maintenance • When to Replace Ink Tank and Maintain Printhead • Replacing an Ink Tank • Printing the Nozzle Check Pattern • Printhead Cleaning • Printhead Deep Cleaning • Cleaning the Printer • Transporting the Printer 64
Routine Maintenance When to Replace Ink Tank and Maintain Printhead The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will initially advise you of a low ink level. At this stage, you can still continue to print for a limited time. Once an ink tank is empty, the BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will tell you to replace the ink tank. Attempting to print causes the POWER lamp to flash four times.
Routine Maintenance Replacing an Ink Tank When replacing an ink tank, check the model number carefully. The printer will not print properly if the wrong ink tank is used, or if it is installed incorrectly. With this printer, ink tanks must be installed in the order indicated below, starting from the right of the printhead. • • • • Yellow: BCI-3eY Magenta: BCI-3eM Cyan: BCI-3eC Black: BCI-3eBK Note ➤ Damage caused by using a refilled cartridge is not covered by the Canon warranty.
Routine Maintenance 2 Remove the empty ink tank. Push the tab and remove the ink tank. Do not touch the lock lever; remove only the ink tank. Important ➤ • Handle ink tanks carefully to avoid staining clothing or the surrounding area. • Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
Routine Maintenance 3 Unpack the new ink tank and pull off the orange tape.
Routine Maintenance 4 Remove the orange protective cap from the bottom of the ink tank. Never press here! Ink may squirt out of the tank. Important ➤ • Do not re-attach the protective cap once you have removed it. • Once you have removed the protective cap, do not touch the open ink port.
Routine Maintenance 5 Insert the ink tank into the printhead holder. Press on the "PUSH" mark until the ink tank snaps firmly into place. 6 Close the front cover. The printhead holder moves to the right. The ink tank installation process is now complete. Note ➤ • To maintain optimal print quality, use an ink tank within six months of first use. • Once an ink tank has been used, do not remove it from the printer and leave it out in the open.
Routine Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink sprays normally from the printhead nozzles, and to verify printhead alignment. Use this function when printed results are blurred or the color is incorrect. Nozzle check pattern printing can be executed from the Windows and Macintosh printer drivers, or from the printer itself.
Routine Maintenance Macintosh 1 With the printer on, load a sheet plain letter-size paper in the printer. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by clicking Page Setup on the File menu. 3 Click on Utilities to open the Printer Utilities dialog box. 4 Select Test Print from the drop-down menu, then click the Nozzle Check icon. 5 When the confirmation message is displayed, click OK.
Routine Maintenance ■ Printing the Nozzle Check Pattern through the Printer 1 With the printer on, load a sheet of letter-size or A4 paper in the printer. 2 Hold the RESUME/CANCEL button down until the POWER lamp flashes twice.
Routine Maintenance ■ Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. Lines missing here indicate the printhead requires cleaning. Unevenness in these patterns indicates the printhead requires alignment.
Routine Maintenance Printhead Cleaning Clean the printhead if you suspect that the nozzles might be clogged. Printhead cleaning can be performed either from the printer drivers or from the printer itself. Note ➤ Cleaning the printhead consumes ink, so perform printhead cleaning only when necessary. ■ Cleaning the Printhead from the Printer Drivers Windows 1 Ensure that the printer is on. 2 Open the Printer Properties Dialog Box.
Routine Maintenance 4 Select the ink nozzles to be cleaned, then click Execute. All Colors: Black: Color: 5 All nozzles Black ink nozzles Color ink nozzles When the confirmation message is displayed, click OK. Macintosh 1 Ensure that the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by clicking Page Setup on the File menu. 3 Click Utilities to open the Printer Utility dialog box.
Routine Maintenance 5 Select the ink nozzles to be cleaned, then click OK. All Colors: Black: Color: All nozzles Black ink nozzles Color ink nozzles ■ Cleaning the Printhead from the Printer This operation cleans all nozzles, both black and color. Because this method also resets the printer, any print data stored in the printer is lost. 1 Ensure that the printer is on. 2 Hold down the RESUME/CANCEL button until the POWER lamp flashes once.
Routine Maintenance Printhead Deep Cleaning If print quality does not improve by standard printhead cleaning, try deep cleaning, which is a more powerful process. Perform printhead deep cleaning from the printer driver. Note ➤ Printhead deep cleaning consumes more ink than standard printhead cleaning, so perform this procedure only when necessary. Windows 1 Ensure that the printer is on. 2 Open the Printer Properties dialog box.
Routine Maintenance Macintosh 1 Ensure that the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by clicking Page Setup on the File menu. 3 Click the Utilities button to open the Printer Utility dialog box. 4 Select Cleaning from the drop-down menu, then click the Deep Cleaning icon. 5 Click OK. Now the POWER lamp starts flashing and printhead deep cleaning begins. This process can take up to two minutes.
Routine Maintenance Cleaning the Printer During normal printing, ink and small scraps of paper accumulate in the printer. When the accumulated debris becomes clearly visible, clean the printer by the following procedure. 1 Turn the printer off. 2 Ensure that the POWER lamp is off, then unplug the printer. Caution ➤ Always ensure that you unplug the printer before cleaning the printer to avoid an electric shock.
Routine Maintenance 3 Open the front cover and wipe the interior of the printer with a dry cloth. Wipe away any stray drops of ink, scraps of paper, and dust. Pay special attention to cleaning the black panel, as it can easily become dirty. While cleaning, be careful not to touch the ink absorber (sponge part). Never touch any parts inside, such as the metal bar, and so on. Warning ➤ Do not use any flammable solvents such as paint thinner, benzene or alcohol.
Routine Maintenance Transporting the Printer Pack the printer carefully in its original packing materials. If you do not have the original packing materials, pack the printer carefully and thoroughly in protective material and place it inside a sturdy box. 1 Turn the printer off. 2 Ensure that the POWER lamp is off, then unplug the printer. Important ➤ To protect the printer from damage, do not unplug the printer while the POWER lamp is lit or flashing.
Routine Maintenance 3 Remove the paper rest and the paper output tray. 4 Disconnect the printer cable from the computer and the printer, then disconnect the power cord from the printer.
Routine Maintenance 5 Secure the printer with adhesive tape as shown, then pack it in a plastic bag.
Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile" if using a transport company.
Printing Media Printing Media • Compatible Media Types • Envelopes • High Resolution Paper HR-101N • Glossy Photo Paper GP-301/GP-301N • High Gloss Photo Film HG-201 • Glossy Photo Cards FM-101 • Photo Paper Pro PR-101 • Photo Paper Pro PC-101S • Transparencies CF-102 • T-Shirt Transfers TR-201 • Banner Paper 86
Printing Media Compatible Media Types You can use the following types of paper and other media. ■ Size • Standard paper: From Legal size (8.5 x 14.0 in.) to A5 size (5.83 x 8.27 in.) • Non-standard paper: From 3.54 x 4.72 in. to 8.5 x 23.0 in. • Others: Envelopes (US Com. #10 and European DL) Important ➤ Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction.
Printing Media ■ Weight 17 to 28 lb. Do not use paper heavier than this (except for supported Canon-brand media), as it could jam in the printer. ■ Types The following types of media can be used. For more information about the media and the printing methods, refer to the specific sections. Plain paper: Refer to the printed Quick Start Guide.
Printing Media Envelopes Use US Com. #10 or European DL size envelopes. ■ Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below. 2 If the envelopes are curled, hold the opposite corners and gently bend them in the opposite direction. Ensure that the flap of the envelope is perfectly straight.
Printing Media 3 If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope flat and sharpen the crease. Press the envelope completely flat, working from the middle to the edge. The above illustrations show a side view of the leading edge of the envelope. The envelopes may jam in the printer if they are not completely flat and the edges are not aligned. Ensure that no curl or puff exceeds 0.2 in.
Printing Media ■ Loading • Place envelopes lengthwise with the flap to the left and the address side facing up. • Set the paper thickness lever to the right. • Up to 10 envelopes can be loaded at once. Paper thickness lever Note ➤ If the envelopes still do not feed properly even after removing curl, clean the paper feed roller. 1 2 Envelopes Ensure that the printer is on, and that no paper is loaded in the printer. Hold down the RESUME/CANCEL button.
Printing Media 3 4 Load a sheet of plain letter-size paper in the printer. Press and hold the RESUME/CANCEL button. After the POWER lamp flashes three times to feed the sheet release the RESUME/CANCEL button. Repeat this three times. If the printer still does not feed the envelopes through even after cleaning, repeat Step 4 again. ■ Printer Driver Settings • Media Type: • Page Size: • Orientation: Envelope Select either #10 Env. or DL Env., according to the envelope size you are using.
Printing Media High Resolution Paper HR-101N This type of paper provides better color reproduction than plain paper. It is suitable for printing business documents that feature graphics, and for photographs. ■ Loading • Load the paper with the whiter side facing up. • Set the paper thickness lever to the left. • Do not load paper higher than the limit mark. A maximum of 80 sheets can be loaded.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Resolution Paper Ensure that the setting matches the size set in the application. ■ Handling of Printed Output Do not stack more than 50 sheets in the paper output tray. If the output paper is curled, it may prevent the next sheet from being ejected. In this case, or if the ink takes a long time to dry, remove each sheet as soon as it is printed.
Printing Media Glossy Photo Paper GP-301/GP-301N This media is still thicker than High Resolution Paper, with a glossy printing surface to produce printouts close to photograph quality. ■ Loading • Load only one sheet at a time. • Load the paper with the whiter side facing up. • Set the paper thickness lever to the left. Paper thickness lever Print side (whiter side) • Do not use the loading support sheet provided with the package.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Glossy Photo Paper Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink is fixed (approximately two minutes). ■ Printable Area With some images, the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area.
Printing Media High Gloss Photo Film HG-201 This film has an extremely glossy surface, ideal for printing photographs with outstanding results. ■ Loading • • • • Load only one sheet at a time. Load the film with the cut corner at the upper right. If the film is curled, flatten it by curling in the opposite direction. Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Gloss Photo Film Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink is fixed. ■ Printable Area With some images, the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area.
Printing Media Glossy Photo Cards FM-101 This photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh). ■ Loading • • • • Load the paper with the glossy side facing up. Set the paper thickness lever to the left. A maximum of 20 sheets can be loaded at once. Do not use the loading support sheet provided with the package.
Printing Media ■ Handling of Printed Output • Do not stack more than 20 sheets in the paper output tray. • Do not touch the printed surface until the ink is fixed (approximately. two minutes).
Printing Media Photo Paper Pro PR-101 This is thick paper with a treated surface that enhances gloss and provides superior color reproduction. It is ideal for printing high quality photographs. This media is available in Letter/A4 and 4" x 6" sizes. ■ Loading • You can load one sheet of letter-size or A4 paper at a time, and up to 20 sheets of 4" x 6" size paper. • Load the paper with the glossier side facing up. • Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Photo Paper Pro Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not stack more than 20 sheets of 4" x 6" size paper in the output tray. • Do not touch the printed surface until the ink is fixed (approximately 30 minutes). Colors in dark images may appear indistinct at first, but become clearer after about 30 minutes.
Printing Media ■ Printable Area With some images, the trailing edge of the image may be blurred if printing extends into the printable area. Canon recommends that you print within the printing area. ➡ Printing Area Note ➤ For photos and illustrations that you want to print with Borderless Printing, create the data by using the same size as the paper size, and paste the data so that it fills the editing screen without leaving any margins.
Printing Media Photo Paper Pro PC-101S Made of the same material as Photo Paper Pro PR-101, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, ZoomBrowser EX/PhotoRecord (for Windows) or ImageBrowser (for Macintosh). ■ Loading • Load the paper with the glossy side facing up. • Set the paper thickness lever to the left. • A maximum of 20 sheets can be loaded at once.
Printing Media ■ Handling of Printed Output Follow the instructions described in "Photo Paper Pro PR-101".
Printing Media Transparencies CF-102 This film is ideal for printing presentation material for use with overhead projectors. ■ Loading • Place one sheet of letter-size or A4 paper under the transparencies in the sheet feeder. • Set the paper thickness lever to the left. • A maximum of 30 sheets can be loaded at once.
Printing Media • Although you can print on either side of CF-102, best results can be obtained by printing on the side toward which it curls when held by the edge. Print side ■ Printer Driver Settings • Media Type: • Page Size: Transparency Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each transparency as soon as it is printed. • Do not touch the printed surface until the ink is fixed (approximately 15 minutes).
Printing Media T-Shirt Transfers TR-201 This paper is used to produce iron-on transfers. The image is printed backward (mirror image) when Media Type is set to T-Shirt Transfer in the printer driver. Note ➤ For more information refer to the instructions packaged with your media. ■ Loading • • • • Load only one sheet at a time. If the T-shirt transfer is curled, flatten it by curling it in the opposite direction. Load the paper with the side that does not have green lines facing up.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: T-Shirt Transfer Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each T-shirt transfer as soon as it is printed. • The T-shirt transfer should be used as soon as it is printed. Refer to the supplied instructions for details on how to use this media.
Printing Media Banner Paper This is long paper that consists of consecutive sheets of letter-size or A4 paper, ideal for printing long posters or banners (up to six sheets long). ■ Preparation for Printing • When tearing the banner paper, tear off one more sheet than you actually need to print. • The maximum length for one print job is six sheets, so if you will be printing on six sheets, tear off a seven-sheet length. ■ Loading 1 Set the paper thickness lever to the right.
Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table. Ensure that the ink does not stain the table or floor.
Printing Media ■ Printer Driver Settings • • • • • Media Type: Plain Paper Page Size: Letter or A4 Copies: Must be set to "1" to print correctly. In Windows, select Banner Printing for Printing Type on the Page Setup tab. In Macintosh, before creating the document, select Banner Printing in the Page Setup dialog box.
Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 113
Troubleshooting Cannot Install the Printer Driver ■ Follow the installation procedure correctly. Install the printer driver carefully following the procedures described in the printed Quick Start Guide. If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it. ➡ Uninstalling Printer Drivers Note ➤ If the Installer was forcibly terminated due to an error in Windows, Windows may be unstable.
Troubleshooting ■ If the Installer for the printer driver does not start automatically when you insert the Setup Software & User’s Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. Note ➤ Windows If you are typing in the file name, you must specify the CD-ROM drive letter and the installation program ("msetup.exe"). The CD-ROM drive letter is different on different computers. ■ Confirm that there are no problems with the Setup Software & User’s Guide CD-ROM.
Troubleshooting Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Print Quality is Poor or Contains Errors 116
Troubleshooting Cannot Print to End of Job ■ Confirm that the Page Size setting matches the size of the paper loaded in the printer. First, check the Page Size setting in the application. Next, check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Note ➤ When using an ECP printer port in Windows, you may not be able to print due to the computer environment. For details, refer to "Problems Unique to Windows".
Troubleshooting Colors are Unclear ■ Confirm that the Media Type setting in the printer driver matches the type of paper loaded in the printer. If you are printing a photograph or an illustration from Windows, also increase Print Quality on the Main tab. If you are working in a Macintosh, click the Photo or Graphic icon for the Print Mode in the Print dialog box. ■ Confirm that the specified ink tank is installed. When an ink tank runs out of ink, replace it with a new one.
Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it. If this does not resolve the problem, there may be a problem with your application program.
Troubleshooting Printing is Blurred/Colors are Wrong ■ If a specific color does not print, check whether the corresponding ink tank is empty. Replace if necessary. ■ Print the nozzle check pattern to ensure that ink is output correctly. If the nozzle check pattern does not print correctly, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning If the problem is not resolved after cleaning the printhead several times, the printhead may be worn out.
Troubleshooting Straight Lines are Misaligned ■ Align the printhead. Ensure that you align the printhead every time you install a new printhead. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Printhead Alignment. Follow the instructions on the screen.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the drop-down menu, then click Printhead Alignment. Follow the instructions on the screen.
Troubleshooting ■ In the printer driver settings, select a higher print quality setting. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then drag the Print Quality slider to the Fine end.
Troubleshooting Printed Paper Curls or Ink Blots ■ Use high resolution paper or photo paper to print images that require a lot of ink (for example, photos or pictures with intense colors). ■ Reduce the Intensity setting in the printer driver, then try printing again. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity.
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon, then drag the Intensity slider to set the intensity.
Troubleshooting Back of Paper is Smudged ■ If the next page prints before the ink is dry, enable the Pause Page printer driver setting. You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to pause after each sheet has printed. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Select Pause Page, then click Send.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the drop-down menu. 4 Select Pause between pages, then click Send. ■ You may need to clean some internal parts of the printer. Follow the procedure below. 1 Load several sheets of letter-size or A4 paper into the printer’s paper feeder. 2 Hold down the RESUME/CANCEL button until the POWER lamp flashes three times, then release the button.
Troubleshooting Printed Surface is Scratched ■ Ensure that you are using suitable paper. • The paper weight must be less than 28 lb. If you use non-Canon brand paper heavier than 28 lb., the printhead may scratch the printed surface. Clean the printhead first and print with the correct paper. • The paper must not be curled. This problem can be resolved by turning the paper over. ■ Before starting Borderless Printing, check the paper that you are using.
Troubleshooting ■ Reduce the Intensity setting in the printer driver, then try printing again. When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched.
Troubleshooting Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon and drag the Intensity slider to set the intensity. ■ Ensure that you are printing within the recommended printing area.
Troubleshooting White Streaks ■ Print the nozzle check pattern to check the ink output. If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead. For details on printhead alignment, refer to "Straight Lines are Misaligned.
Troubleshooting Colors are Uneven or Streaked ■ Increase the print quality setting in the printer driver settings. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then drag the Print Quality slider to the Fine end.
Troubleshooting ■ Set the halftoning method to Diffusion in the printer driver settings. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Custom for the Print Quality setting, then click Set. 3 Click Diffusion for the Halftoning setting. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then click Diffusion for the Halftoning setting.
Troubleshooting Printer Does Not Start or Stops During Print Jobs • Printing Does Not Start • Printing Stops Before It Is Completed • Printer Moves But Does Not Print • Printhead Holder Does Not Move to the Center Printer Does Not Start or Stops During Print Jobs 134
Troubleshooting Printing Does Not Start ■ Ensure that the printer is turned on. If the POWER lamp is off, press the POWER button. If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing. Note ➤ When printing a large amount of data, such as a photograph or illustration, the printer may take longer than usual to begin printing. While the POWER lamp is flashing, the computer is processing the data and sending it to the printer.
Troubleshooting ■ Ensure that the correct printer driver is selected. In Windows, ensure that Canon S520 is selected in the Print dialog box. In Macintosh, ensure that S520 is selected in the Chooser. Note ➤ In Windows, you can set the Canon S520 as the default printer. ■ Ensure that the printer port is set correctly. Windows If using a parallel interface printer cable, set LPT1 as the printer port. If using a USB cable, set USBPRNnn or USBnnn ("n" represents a number) as the printer port.
Troubleshooting Printing Stops Before It Is Completed ■ Check the status of the POWER lamp. When the POWER lamp is flashing green, the printer is processing data. Printing a large amount of data such as a photo or graphics takes time for the computer to process the data, during which the printer may appear to not be functioning. In addition, when continuously printing material that uses a large amount of black ink on plain paper, the printer will sometimes pause.
Troubleshooting Printer Moves But Does Not Print ■ Check the ink tanks. If empty, replace them. ■ Ensure that the ink tanks snap into place when you install them. ■ If there is plenty of ink but the printer does not print, then clean the printhead. After cleaning the printhead, print the nozzle check pattern to check that ink is being output normally.
Troubleshooting Printhead Holder Does Not Move to the Center ■ Ensure that the printer is turned on. The printhead holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is flashing green, the printer is initializing. When the POWER lamp stops flashing, open the front cover again. ■ If the front cover has been left open for a while, close and reopen it.
Troubleshooting Paper Does Not Feed Properly or Paper Jams • Paper Does Not Feed Properly • Paper Jams Paper Does Not Feed Properly or Paper Jams 140
Troubleshooting Paper Does Not Feed Properly ■ Confirm the paper conditions. • If using non-Canon brand media, ensure the paper is not too thick (less than 28 lb.). • Ensure the number of sheets loaded does not exceed the recommended level. • Ensure the paper is not creased, curled or wrinkled. ➡ Compatible Media Types ■ Ensure that the left edge of the paper touches the paper guide. ■ When printing envelopes, refer to "Envelopes" in "Printing Media," and prepare the envelopes before printing.
Troubleshooting Paper Jams Remove the paper according to the following procedure. 1 Slowly pull the paper out, either from the sheet feeder or from the paper output slot, whichever is easier. If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, press the POWER button twice to eject the paper automatically. Note 2 After removing all paper, close the front cover.
Troubleshooting The POWER Lamp Flashes Orange An error has occurred in the printer. The number of orange flashes between green flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. ■ Two flashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button. If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL button.
Troubleshooting ■ Six flashes: No printhead installed Install a printhead. ■ Seven flashes: Defective printhead Contact the Customer Care Center. ■ Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank for the ink used during printhead cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing.
Troubleshooting ■ POWER lamp flashes alternate green and orange: An error has occurred that may require you to contact the Customer Care Center. Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem remains, contact the Customer Care Center.
Troubleshooting An Error Message is Displayed on the Screen • Error Writing to LPT1 or USBxxx Windows • Application Error or General Protection Fault • Other Error Messages Windows • Other Error Messages Macintosh An Error Message is Displayed on the Screen Windows 146
Troubleshooting Error Writing to LPT1 or USBxxx Windows ■ Ensure that the printer is turned on. If the POWER lamp is off, turn the printer on. If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing. ■ Ensure that the printer is securely connected to the computer. Note ➤ If you are using a switch box or other device, remove and reconnect the printer directly to the computer and try printing again.
Troubleshooting 2 On the Details tab, click Spool Settings, then select Print directly to printer. In Windows XP, Windows 2000 or Windows NT 4.0, click the Advanced tab or Scheduling tab, then click Print directly to the printer. ■ Verify the printer port status. • When using the parallel interface (in Windows Me/Windows 2000/Windows 98/ Windows 95) Refer to the Windows NT 4.0 manual for information on operating Windows NT 4.0. 1 Right-click My Computer and select Properties.
Troubleshooting 5 Click the Resources tab, then check the Conflicting device list. An error is generated if there are any device conflicts. If necessary, delete any conflicting devices. For details on how to delete a device, refer to the instruction manual for that device. • When using the USB interface (in Windows XP/Windows Me/Windows 2000/Windows 98) 1 Right-click My Computer and select Properties.
Troubleshooting ■ Ensure that the printer port setting corresponds to the printer interface connection. Open the Printer Properties dialog box from the Start menu, then click the Details tab (or Ports tab). If LPT1:(ECP Printer Port) is displayed in the Print to the following port field, the parallel port is selected. If USBPRNnn (Canon S520) or USBnnn (Canon S520) ("n" represents a number) is displayed, the USB port is selected.
Troubleshooting ■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. 1 Click the Start button, then click Settings, then Printers. 2 Display the WPS or CAPT driver properties, then click the Details tab. 3 Change Print to the following port to FILE.
Troubleshooting Application Error or General Protection Fault Windows ■ Ensure that the application program you are using is intended for your operating system. For example, if you attempt to print with a Windows 3.1 application under Windows 98, the application may not function correctly and an error may occur. Use an application program intended for your operating system. ■ If other applications are running, close them to increase available memory, then try printing again.
Troubleshooting ■ Check the amount of free space on the hard disk. You may need to increase the amount of free space by deleting any unnecessary files. ■ If the problem only occurs when printing a specific document, try editing the document, then printing it. If this resolves the problem, there may have been a problem in the original document. If the same problem occurs with the edited document, contact the manufacturer of your application. ■ There may be a problem in the printer driver.
Troubleshooting Other Error Messages Windows ■ If the BJ Status Monitor is displayed, follow the instructions on screen. If an error occurs during printing, the BJ Status Monitor displays the error on the Printer Status tab. Follow the instructions on screen. In Windows 95, Windows 98 or Windows Me, click the Guide tab for the action to be taken in response to the error.
Troubleshooting ■ If one of the following messages is displayed outside of the BJ Status Monitor: Could not spool successfully due to insufficient disk space Increase the amount of free space on the disk by deleting any unnecessary files. Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running. Printer driver could not be found Uninstall the printer driver and reinstall it.
Troubleshooting Other Error Messages Macintosh ■ If a message with the format "Error No.: Xn" (where "X" represents a letter and "n" represents a number) is displayed: Error No.: X202 Not enough memory for printing. Increase available memory by closing any other applications currently running. Error No.: X203 There is a problem with the printer driver. Uninstall the printer driver and reinstall it. ➡ Uninstalling Printer Drivers Error No.
Troubleshooting Problems Unique to Windows Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 95/Windows 98/Windows Me only) • Cannot Print Normally Problems Unique to Windows 157
Troubleshooting The BJ Status Monitor is Not Displayed ■ Ensure that "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 On the Details tab (or Ports tab), click Spool Settings and select Enable bi-directional support for this printer.
Troubleshooting Cannot Print in Background (Windows 95/Windows 98/ Windows Me only) ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to delete unnecessary files, or disable background printing. ■ Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control, then select Background Printing.
Troubleshooting Cannot Print Normally ■ When the printer port is set to "ECP", cancel ECP mode, then try printing again. Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, then click Send. 5 Turn the printer off and back on again.
Troubleshooting ■ If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. 1 Click Start, then click Settings, then Printers. For Windows XP, click Start, then select Control Panel, Printers and Other Hardware, then Printers and Faxes. 2 Display the WPS or CAPT driver properties, then click the Details tab.
Troubleshooting Problems Unique to the Macintosh Macintosh • Jagged Text/Graphics or Banded Gradations • Cannot Print in Background Problems Unique to the Macintosh 162
Troubleshooting Jagged Text/Graphics or Banded Gradations ■ Ensure that your application supports Quick Draw. If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As S520 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.
Troubleshooting Cannot Print in Background ■ Ensure that background printing is enabled. 1 In the Apple menu, click Chooser. 2 Set Backgrounding to On. ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to remove unnecessary files, or disable background printing.
Appendix Appendix • For Faster Printing Macintosh Windows 165
Appendix For Faster Printing Windows The USB interface provides the quickest printing with Windows 98, Windows Me and Windows 2000. Refer to the printed Quick Start Guide for USB connection details. When using the parallel printer interface, use the ECP data transfer mode for faster printing. Note Note ➤ The ECP mode may not speed up printing on some computers. 1 To enable the ECP mode, first confirm the following: • The printer and computer are connected with a parallel printer cable.
Appendix 3 Click the Maintenance tab, then click the Custom Settings icon. 4 Select the Set printer to ECP mode check box, then click Send.
Appendix Note ➤ For Faster Printing • Some computers may have problems printing in the ECP mode. In this case, clear the Set printer to ECP mode check box in the screen above, then click Send. Turn the printer off and back on to cancel the ECP mode. • With Windows 95, a problem may remain after you cancel the ECP mode setting. See also “Unable to Print from the Canon BJ Printer Port” in the on-line help.
Specifications Specifications Printing method: Bubble Jet on-demand Printing resolution: 2400 (horizontal) × 1200 (vertical) dpi max. Print speed (printing with Canon standard pattern): Black printing Fast: 14 ppm Standard: 12 ppm Color printing Fast: 9 ppm Standard: 6 ppm Print direction: Bi-directional Print width: 8.0 in. (for borderless printing: 8.
Specifications Receive buffer: 56 KB Interface (parallel): IEEE 1284-compatible Interface (USB): USB 1.10-compatible Interface connector (parallel): Amphenol 57-40360 or equivalent Interface connector (USB): USB standard Series B receptacle (USB interface) Recommended printer cable (parallel): Material: AWG28 or larger Type: Twisted-pair shielded cable Length: 6.5 ft.
Specifications Acoustic noise level: Approximately 42 dB (A) (in the best quality mode) Operating environment: Temperature: 41 to 95°F (5 to 35°C) Humidity: 10 to 90%RH (no condensation) Storage environment: Temperature: 32 to 104°F (0 to 40°C) Humidity: 5 to 90% RH (no condensation) Power supply: USA/Canada AC 120 V, 60 Hz Europe AC 230 V±10%, 50 Hz Australia AC 240 V, 50 Hz Power consumption: Standby: Printing: 3W 33 W Dimensions (without a paper rest and paper output tray): 16.9 (W) × 11.6 (D) × 7.
Specifications ■ Feed method: Continuous feed through auto sheet feeder For plain paper, envelopes, High Resolution Paper, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo Cards, Photo Paper Pro, Photo Paper Pro for Borderless Printing 4" x 6", Transparencies, T-shirt Transfers, Banner Paper ■ Sheet feeder capacity maximum: Plain paper (75 gsm) High Resolution Paper Envelopes Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro PR-101 Photo Paper Pro PC-101S Transparencies T-
Specifications ■ Ordinary print media: Regular size: Letter, Legal, A4, A5, B5, European DL, US Com.#10 Custom size: width: 3.54 to 8.5 in. height: 4.72 to 23.0 in. Weight: 17 to 28 lb.
Specifications ■ Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 300, 600, 1200, 2400 dpi ■ Printhead: Black: 320 nozzles (600 dpi) Cyan, Magenta, Yellow: 256 nozzles (1200 dpi) ■ Ink Tanks: Capacity (pages): Black (BCI-3eBK) Cyan (BCI-3eC) Magenta (BCI-3eM) Yellow (BCI-3eY) 1 2 approx. 6951, approx. 12502 approx. 4602 approx. 3952 approx.
Specifications ■ Printer driver operating environment: IBM PC/AT-compatible computer running on Windows Me, Windows 2000, Windows 98, Windows NT 4.0, Windows 95 or Macintosh computers with USB interface running on Macintosh 8.6 to 9.x ■ Hard disk space: Approximately 15 MB to install on Windows Me, Windows 98 and Windows 95, 30 MB on Macintosh, or approximately 25 MB on Windows XP, Windows 2000 and Windows NT 4.0 (including temporary files).
Specifications ■ Printing Area To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. ( ) Printable area (light blue): The area where it is possible to print. However, printing in this area may degrade the print quality and paper feed accuracy, or cause ink to adhere to the printing surface.
Specifications 4" x 6", A4, B5, A5, Note Size Printable Area (width x height) 4" × 6" 3.7 × 5.7 in. A4 8.0 × 11.4 in. B5 6.9 × 9.8 in. A5 5.6 × 7.9 in. ➤ When printing on PR-101 and GP-301/GP-301N, selecting Borderless Printing enables you to make prints with no margins. However, Borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled. 0.12 in. 1.3 in. Recommended printing area Printable area 0.2 in. 0.13 in. 1.04 in. 0.13 in.
Specifications Letter, Legal Note Size Printable Area (width x height) Letter 8.0 × 10.7 in. Legal 8.0 × 13.7 in. ➤ When printing on PR-101 and GP-301/GP-301N, selecting Borderless Printing enables you to make prints with no margins. However, Borderless printing may cause the top and bottom edges of paper to decrease in print quality or become soiled. 0.12 in. 1.3 in. Recommended printing area Printable area 0.2 in. 0.25 in. 1.04 in. 0.25 in.
Specifications Envelopes Size Printable Area (width x height) European DL 7.5 × 4.1 in. US Com. #10 8.3 × 3.9 in. 0.13 in. Printable area 0.13 in. 0.12 in 1.
Specifications Banner Paper Size Printable Area (width x height) Banner Paper Letter: 8.0 × 65.7 in 1.1 in. 0.12 in. 0.2 in. 0.13 in. 0.13 in. Min. 2 sheets Max.
Index Index A Application Error 152 B Background printing (Macintosh) Background printing (Windows) Banner Paper BCI-3eBK BCI-3eC BCI-3eM BCI-3eY BJ Print Monitor (Macintosh) BJ Status Monitor (Macintosh) BJ Status Monitor (Windows) Booklet Printing Borderless Printing 56 159 110 66 66 66 66 56 62 34, 154, 158 24 24, 41 Canceling a Print Job (Macintosh) Canceling a Print Job (Windows) CAPT driver 58 37 151, 161 C 181
Index Chooser (Macintosh) Cleaning Cleaning the Printer Client (Macintosh) Compatible Media Types 56 32, 43, 75 80 60 87 D Deep Cleaning Duplex Printing 32, 78 25, 54 E ECP mode Envelopes Error Message 166 89 146, 154, 156 F Fit-to-page Printing Front cover 24, 54 13, 139 G Gamma Correction (Macintosh) General Protection Fault Glossy Photo Cards FM-101 Glossy Photo Paper GP-301/GP-301N 52 152 99 95 H High Gloss Photo Film HG-201 High Resolution Paper HR-101N 97 93 182
Index I Ink Tank 65, 66 M Media Type (Macintosh) Media Type (Windows) 45 21 Network (Macintosh) Nozzle Check Pattern 59 74 Opening the Printer Properties Dialog Box (Windows) 18 N O P Page Setup Dialog Box (Macintosh) Page Size (Windows) Paper feed roller Paper Guide Paper Jams Paper Output Tray Paper Rest Paper Size (Macintosh) Paper Thickness Lever Photo Optimizer PRO (Macintosh) Photo Optimizer PRO (Windows) Photo Paper Pro PC-101S Photo Paper Pro PR-101 41 23 91 13 142 13 13 41 15 50 29 104 10
Index PICT File (Macintosh) Poster Printing POWER Button POWER Lamp Print Advisor (Windows) Print Dialog Box (Macintosh) Print Mode (Macintosh) Print server (Macintosh) Printable area Printer Driver (Macintosh) Printer Driver (Windows) Printer port Printer Port (Parallel) Printer Properties Dialog Box (Windows) Printhead Holder Printhead Lock Lever Printing Area Printing the Nozzle Check Pattern 54 24, 53 16 16, 143 22 45 45 59 176 39 17 148, 150 14 18, 20 15 15 176 71 R Replacing an Ink Tank RESUME/CANC
Index T Transparencies CF-102 Transporting the Printer T-Shirt Transfers TR-201 106 82 108 U Uninstalling Printer Drivers (Macintosh) Uninstalling Printer Drivers (Windows) USB Port 63 38 14 W When to Replace Ink Tank and Maintain Printhead WPS driver 65 151, 161 185
