LV/USA/Basic Guide Black PANTONE 299 Basic Guide CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 P.O. Box 2262, 1180 EG Amstelveen, The Netherlands CANON FRANCE S.A. 17, quai du Pr sident Paul Doumer 92414 Courbevoie Cedex, France CANON COMMUNICATION & IMAGE FRANCE S.A.
Using Your Documentation Your machine includes the following documentation. This documentation has been designed so that you can easily use your machine to suit your particular needs. Setting up the machine...................................... Installing Printer Driver ..................................... Set-Up Sheet Document and paper handling ............................. Making copies ................................................ Printing.........................................................
Laser Safety This machine complies with 21 CFR Chapter 1 Subchapter J as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the machine does not produce hazardous laser radiation.
Users in the USA FCC NOTICE imageCLASS D320 : H12255 imageCLASS D340 : H12256 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions. (1) This device may not cause harmful interference, and (2) this device must accept an interference received, including interference that may cause undesired operation. NOTE • This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules.
Contents Chapter 1: Introduction Customer Support .............................................1-1 Important Safety Instructions ...........................1-1 Main Components of the Machine ...................1-4 Operation Panel ................................................1-6 Standby Display ................................................1-7 Energy Saver Mode...........................................1-8 Setting the Energy Saver Mode Manually .....1-8 Restoring from the Energy Saver Mode ........
Chapter 8: Troubleshooting Clearing Jams ...................................................8-1 Removing Jammed Paper from Inside the Main Unit........................................................8-1 Removing Jammed Paper from the ADF (Only for the imageCLASS D340 model) ...............8-4 LCD Messages .................................................8-5 Paper Feeding Problems...................................8-7 Copying Problems ............................................8-8 Print Quality Problems ...
Type Conventions Used in This Guide Please read the list below of symbols, terms, and abbreviations used in this guide. WARNING CAUTION IMPORTANT • Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. In order to use the machine safely, always pay attention to these warnings. • Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly.
Where to Find Help Before you contact Canon, please record the following information: Serial Number (on back of machine): ________________________________ Model Name (on front of machine): _________________________________ Purchase Date: ________________________________ Here is where to find help if you are having problems with installation, or in using your machine: In This Guide See Chapter 8, Troubleshooting, for common problems.
Legal Limitation on Usage of Your Product and the Use of Images Using your product to scan, print or otherwise reproduce certain documents, and the use of such images as scanned, printed or otherwise reproduced by your product, may be prohibited by law and may result in criminal and/or civil liability. A non-exhaustive list of these documents is set forth below. This list is intended to be a guide only.
Chapter 1 Introduction Customer Support Your machine is designed with the latest technology to provide trouble-free operation. If you encounter a problem with the machine’s operation, try to solve it by using the information in Chapter 8. If you cannot solve the problem or if you think your machine needs servicing, contact your service representative. (→ p. vii) Read these safety instructions thoroughly before using your machine, and keep them handy in case you need to refer to them later.
• Make sure the location is not affected by extreme temperature changes, and always stays between 59°F and 80.6°F (15°C and 27°C). • Make sure the relative humidity of the area is between 20% and 80%. • Keep the machine away from direct sunlight. • Do not use or store the machine outdoors. ■ Power Supply WARNING • Do not damage or modify the power cord and power plug. Also do not place heavy objects on the power cord, pull on it, or extensively bend it.
■ Handling • Do not drop paper clips, staples, or other metal objects inside the machine. Also do not spill water, liquid or inflammable substances inside the machine. If these items come into contact with high-voltage parts inside of the machine, it may result in a fire or electrical shock. If these items are dropped or spilled in the machine, unplug the power cord immediately with dry hands. Then, contact your service representative. • Do not use any highly flammable spray near the machine.
Main Components of the Machine This section describes the main components of the machine. Left Side View ■ imageCLASS D340 ADF (AUTOMATIC DOCUMENT FEEDER) Holds documents for copying and feeds them automatically into the scanning unit. DOCUMENT FEEDER TRAY Place documents for copying. DOCUMENT OUTPUT TRAY Documents come out here. LEFT COVER Open it when you output paper face up or remove jammed paper. SLIDE GUIDE Adjust to the width of the document. OPERATION PANEL Controls the machine.
Right Side View ■ imageCLASS D340 PLATEN GLASS COVER Open it when you place documents on the platen glass for copying. PLATEN GLASS Place documents for copying. OUTPUT TRAY Outputs printed pages. RIGHT COVER Open it when you install the cartridge, or remove jammed paper. Introduction 1 MULTI-PURPOSE TRAY Load paper stack. CASSETTE Load paper stack. ■ imageCLASS D320 PLATEN GLASS COVER Open it when you place documents on the platen glass for copying. PLATEN GLASS Place documents for copying.
Operation Panel This section describes keys used when making copies and setting the Additional Functions. Enlarge/Reduce key Sets an enlargement or reduction ratio of the copy. Exposure key Adjusts the copy exposure. Set key Determines the contents you set or register. Also, if the document being scanned stops in the ADF, pressing this key makes the document come out automatically. Image Quality key Adjusts the quality of copy image.
Standby Display The standby display is as follows: Copy Ratio Exposure Paper Size Image Quality Copy Quantity NOTE • When the machine is plugged in, the LCD displays PLEASE WAIT for a while, then the standby display appears.
Energy Saver Mode This machine provides an energy saver function. When no operations are performed for about 5 minutes, the machine automatically enters the energy saver mode. NOTE • The time until the machine enters the energy saver mode can be specified in a range of 3 minutes to 30 minutes. You can also turn off the energy saver function. (→ p.
Chapter 2 Paper Handling Print Media Requirements For high-quality copies, we recommend using paper and transparencies recommended by Canon. Some types of paper available at office supply stores may not be suitable for this machine. If you have any questions about paper and transparencies, consult your dealer or Canon Customer Relations. Paper Storage Unacceptable Paper Do not copy on the following types of copy stock; doing so will result in paper jams.
Printing Areas The term “printing area” represents both the recommended area for optimum print quality and the entire area where the machine can technically print from your computer. Printing area (light shade) : Canon recommends that you print within this area.
Loading Paper This section describes how to load paper in the cassette and in the multi-purpose tray. • When loading paper, take care not to cut your hands on the edges of the paper. CAUTION NOTE • The paper in the multi-purpose tray is fed prior to the paper in the cassette. • The cassette holds up to approximately 250 sheets of 17 to 20-lb bond (64 g/m2 to 80g/m2). Loading Paper in the Cassette on a flat surface to even the stack. 4 Adjust the slide guides to fit the size of the paper stack.
Loading Envelopes in the Cassette IMPORTANT • The recommended envelopes are COM10, MONARCH, DL, ISO-C5. Using other envelopes may affect the quality of the copy image. 1 Arrange the stack of envelopes on a firm, clean surface, and press down firmly on the edges to make the folds crisp. • Press all the way around the envelopes to remove any curls and expel air from inside the envelopes. Also, press firmly on the area that corresponds to the edges of the back flap.
Loading Paper in the Multi-purpose Tray Use the multi-purpose tray when you want to copy or print on paper of a different type from that loaded in the cassette. You can load up to 10 sheets of letter-size (20-lb bond or 75 g/m2) paper, or a single sheet of any other type of compatible paper. • The multi-purpose tray has priority over the cassette. NOTE 1 Set the multi-purpose tray on the top of cassette. 4 Adjust the slide guides to fit the size of the paper.
Loading an Envelope in the Multi-purpose Tray Use the multi-purpose tray when you want to copy or print an envelope one by one. • The multi-purpose tray has priority over the cassette. NOTE 1 Set the multi-purpose tray. 3 Adjust the slide guides to fit the size of the envelope. • Adjust the slide guides so that there is no space between the slide guides and the edge of the envelope.
• When you place the document on the platen glass, the orientation of the document and the loading orientation of the paper are reversed. When you place the document in the ADF (only for the imageCLASS D340), the orientation of the document and the orientation of the paper in the cassette or in the multi-purpose tray are as shown below.
Selecting the Paper Output Area Face down paper output delivers paper with the printed side down. Face up paper output delivers paper with the printed side up. Select the output area depending on your purpose by opening or closing the left cover. Open the left cover for face up paper output or close the left cover for face down paper output. • Do not open or close the left cover while copying and printing.
Face Down Paper Output Area The paper is delivered with the printed side down on the output tray. Paper is stacked in printed order. With left cover, closed. IMPORTANT • Do not place the output paper back on the output tray. • Do not place things other than paper on the output tray. • If you do these things, a paper jam may occur.
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Chapter 3 Document Handling Documents You Can Copy Documents placed on the platen glass or loaded into the ADF must meet the requirements shown in the table below. ADF (imageCLASS D340) – Plain paper – Thick documents – Photographs – Small documents (e.g. index cards) – Special types of paper (e.g. tracing paper*1, transparencies*1, etc.) – Book – Plain paper (Multiple page documents of the same size, thickness, and weight or one page documents.) Size (W × L) imageCLASS D340 Max.
Problem Documents • Make sure any glue, ink, or correction fluid on the document is completely dry before placing it on the platen glass or loading it into the ADF*. • Remove all fasteners (staples, paper clips, etc.) before loading the document into the ADF*.
Setting Up Documents For scanning, place your documents on the platen glass or load them into the ADF*. Where you set up your documents depends on the size and type of documents you have. (→ p. 3-1) * Only for the imageCLASS D340 model 1 Open the platen glass cover. 2 Place your document face down on the 3 Gently lower the platen glass cover. • The document is now ready for scanning. Placing a Document on the Platen Glass Positioning Documents 3 Document Handling B A platen glass.
Loading Documents in the ADF (Only for the imageCLASS D340 model) 1 Make sure there is no document on the 4 Load the documents face up in the ADF. platen glass. 2 Fan the edges that will feed into the 3 2 1 machine first, then tap the edges of multiple page documents on a flat surface to even the stack. DOCUMENT READY • The document is now ready for scanning. 3 Adjust the slide guides to the width of the document.
The Paper Path of the Automatic Document Feeder (Only for the imageCLASS D340 model) 1 2 3 The machine scans documents from the first page. 4 Scanning unit • When documents are set in the ADF, the scanning unit moves to the position shown in the figure above and it is fixed there. When documents are not set in the ADF, the scanning unit moves to scan it.
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Chapter 4 Making Copies Documents You Can Copy For information on the types of documents you can copy, their requirements, and details on setting up documents, → Chapter 3. Copying Documents the ADF* or place it face down on the platen glass. * Only for the imageCLASS D340 model 2 Set copy features if you wish. You can set the features below. • • • • • • Copy quantity (→ p. 4-3) Enlarging/reducing (→ p. 4-5) Image quality (→ p. 4-6) Exposure (→ p. 4-6) Collate (→ p. 4-7) 2 on 1 (→ p.
Canceling the Copy Job ■ While Scanning Documents in the ADF (Only for the imageCLASS D340 model) 1 Press Stop/Reset. STOP KEY PRESSED PRESS SET KEY 2 Press Set. • The document that has stopped in the ADF will come out. ■ After Scanning Documents 1 Press Stop/Reset. CANCEL COPYING? 4-2 2 Press 4 (–) for YES.
Basic Copying Functions Making Multiple Copies You can make multiple copies. 1 Use the numeric keys to enter the number of copies you want. 100% NOTE LTR TEXT 05 Ex: • The LCD displays the number of copies you entered. • You can make up to 99 copies. • You can reserve the next copy job while the machine is outputting copies. (→ p. 4-11) • The LCD keeps on displaying the specified number of copies until you change it or the auto clear function activates.
* When FREESIZE is selected, specify the horizontal and vertical size of the paper in millimeter (mm). Available setting range in horizontal size : 5” (127 mm) to 14” (356 mm) Available setting range in vertical size : 3” (76 mm) to 8 1/2” (216 mm) Refer to the following conversion table for inches and millimeters.
Setting Enlarging/Reducing You can enlarge or reduce the copy size using preset copy ratios or using custom copy ratios. ■ Enlarging/Reducing Using Preset Copy Ratios PRESET RATIO 100% Ex: - 3 Press Set. 78% + 2 Use 4 (–) or e (+) to select the copy Ex: NOTE ratio. PRESET RATIO + Ex: - 78% LGL →LTR • You can select from the following: - 200% MAX. - 129% STMT → LTR - 100% - 78% LGL → LTR - 64% - 50% MIN.
Setting the Image Quality You can adjust image quality to the appropriate level best suited for a document with text or photos. Three modes are available for adjusting image quality. 1 Press Image Quality to select the image quality. 100% Ex: LTR TEXT/PHOTO 01 Each time Image Quality is pressed, the image quality mode changes as follows: TEXT – TEXT/PHOTO Suitable for making copies from originals containing both text and photos, or photo originals containing half-tones (i.e. printed photos).
Special Features The machine has the following SPECIAL COPY features. These features allow you to sort copies in page order, and create special copies easily. – Collate Copy Sorts copies in page order. – 2 on 1 Reduces 2 letter-size documents to fit on a single letter-size paper. – Reserve Copy Reserves the next job while the machine is printing out. Collate Copy The collate copy allows you to sort copies in page order. It is convenient when you make multiple copies of multiple page documents.
■ When Placing a Document on the Platen Glass 1 Place the first page of a document on the platen glass. 2 Press Collate/2 on 1. 100% COL. TEXT LTR 01 3 Use the numeric keys to set the copy quantity. (→ p. 4-3) 100% COL. TEXT SCANNING 0015 Ex: COPY NO. • The machine begins scanning. 5 Place the next page of the document on the platen glass. • COL. appears in the LCD. Ex: 4 Press Start. LTR 03 NEXT PAGE :[START] FINISH SCAN :[SET] 6 Press Start. • Repeat step 5 and 6 to scan all documents.
2 on 1 Copy Use 2 on 1 to reduce 2 sheets to fit on one sheet. Two letter-size documents are automatically reduced to fit on a letter-size page. NOTE • The 2 on 1 copy function is not available with an enlarging or reducing function. • If no letter-size paper is loaded in the cassette or multi-purpose tray, LOAD LTR SIZE PAPER appears in the LCD and the 2 on 1 copy is canceled. In this case, load the letter-size paper in the cassette or multi-purpose tray and set the 2 on 1 copy again.
■ When Placing a Document on the Platen Glass 1 Press Collate/2 on 1 twice. 2ON1 LTR TEXT Ex: • 2ON1 appears in the LCD. 6 Press Start. 01 2 Use the numeric keys to set the copy quantity. (→ p. 4-3) • After scanning every two sheets, the quantity of copies of the document specified in step 2 will print out. • Repeat steps 5 and 6 to scan all documents. 7 Press Set to finish the 2 on 1 copy function. 3 Place the first page of a document on the platen glass. 4 Press Start. SCANNING 0015 Ex: COPY NO.
Reserve Copy This feature allows you to reserve the next job while the machine is printing out a current job. ■ Reserving the Next Copy Job 1 Press Stop/Reset twice while the machine is printing out. NOTE LTR TEXT • The machine begins scanning. 01 NOTE • Make sure that the machine has finished scanning all the documents, then press Stop/Reset. • It is necessary to return to the standby display in order to reserve the next copy job.
■ Deleting the Copy Job You Reserved 1 Press Stop/Reset while the machine is printing out. SELECT JOB TO CANCEL 02 ×30 Ex: A0044 2 Use 4 (–) or e (+) to display the job to be 3 Press Set. CANCEL COPYING? 4 Press 4 (–) for YES. • The reserved copy job is deleted. deleted. SELECT JOB TO CANCEL 01 ×20 Ex: 0045 4-12 NOTE • To cancel deleting the copy job, press e (+) for NO. • Once the copy job is deleted, it is impossible to restore the job again.
Chapter 5 Basic Printing from Your Computer Before Printing Before printing, the printer driver must be installed in your computer. • If not, please see the Set-Up Sheet. Check if the machine is selected as the default printer. • You can check if your machine is set as the default printer when you open the Print dialog box in an application and your machine is selected in the printer box (see below for details). Follow this procedure if it is not selected.
Canceling Printing 1 If you want to cancel printing before clicking [OK], click [Cancel] in the Print dialog box. 2 In the Printers window, double-click the machine icon, right click the print job, then click [Cancel Printing]. If printing has already begun, follow this procedure to cancel printing from Windows 98. On the Windows 98 desktop, click [Start], point to [Settings], then click [Printers].
Chapter 6 Status Monitor Checking the Status of Copy, Print and Report Jobs Use Status Monitor to confirm or delete the following jobs. - Copy jobs - Print jobs - Report jobs ■ Confirming or Deleting a Copy Job 1 Press Status Monitor. NOTE 3 If you want to delete the copy job, press Set. 06 ×01 • If there is no job, NO COPY JOBS EXIST is displayed. 2 Press 4 (–) or e (+) to confirm the job CANCEL COPYING? 4 If you decide to delete the job, press 4 (–) for YES.
■ Confirming or Deleting Report Jobs 1 Press Status Monitor three times. REPORT STATUS Ex: A00 USER DATA LIST NOTE • If there is no job, NO REPORT JOBS EXIST is displayed. 2 If there are report jobs and if you want to delete them, press Set. CANCEL REPORT? 3 If you decide to delete the job, press 4 (–) for YES. NOTE 6-2 • To cancel deleting the job, press e (+) for NO. Once the job is deleted, it is impossible to restore the job again.
Chapter 7 Maintenance Periodic Cleaning Your machine requires little periodic maintenance. This section describes the necessary cleaning procedures for your machine. CAUTION • When cleaning the machine’s exterior or the platen glass, be sure to disconnect the power cord before cleaning the machine. • Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the components or generate static charges. Use a soft cloth to avoid scratching the components.
■ Cleaning the Read Area of the Platen Glass (Only for the imageCLASS D340 model) Black lines may appear in copies when the ADF is used to feed documents. This can be caused by glue, ink, correction fluid, or other foreign matters in the read area of the platen glass (shaded area). Use a clean soft cloth to wipe the read area clean. Take particular care to clean the locations where the black lines are appearing on copies.
When to Replace the Cartridge The cartridge is a consumable item needs to be replaced when the toner runs out. The following guidelines will help you to determine when to replace the cartridge. If white streaks or light bands are displayed on copies, the toner in the cartridge is running low. Paper Feeding Direction If the copies appear normal You can use the cartridge, however, a new one will be needed soon.
Copy Yield This section describes the approximate number of copies that can be made per cartridge. Approximate Copy Yield Canon S35 Cartridge : approx. 3500 copies (A4 at 5% dot coverage*). * The term “A4 at 5% dot coverage” denotes an original on which the area covered with black ink is 5% of the total area of an A4-size sheet. • The actual number of copies that can be made per cartridge depends in part on the copy exposure setting, room temperature and humidity.
Storage Precautions CAUTION IMPORTANT • Do not store cartridges or copy paper in places exposed to open flames, as this may cause the toner or copy paper to ignite and resulting in burns or a fire. • Keep cartridges and other consumables out of the reach of children. If the contents of these items are ingested, consult a physician immediately. • Place the cartridge in its protective bag so that the side with the written instructions is facing upward.
Replacing the Cartridge This section describes how to remove the used cartridge and replace it with a new one. Before replacing the cartridge, be sure to read the section “When to Replace the Cartridge”. (→ p. 7-3) 1 Open the right cover. 4 Rock the cartridge 5 or 6 times to distribute the toner evenly. Instructions 2 Remove the cartridge from the machine. 5 Place the cartridge on a flat and stable surface. Grip the sealing tape tab and snap it in the direction as shown below.
7 Hold the cartridge and position the arrow mark on the cartridge towards the inside of the machine shown below. IMPORTANT 8 Align the projections 9 Close the right cover and the cartridge will be set in place (location ③). 7 Maintenance on both sides of the cartridge to the guides in the machine (location ①) and gently slide the cartridge into the machine until the right cover slightly rises up (location ②). • The right cover moves simultaneously with the action of the cartridge.
The Clean Earth Campaign THE CANON CARTRIDGE RECYCLING PROGRAM The Canon Cartridge Recycling Program fulfills the first initiative of Canon’s Clean Earth Campaign, which supports four critical environmental areas: • • • • Recycling in the Workplace Conserving Environmental Resources Scientific Research and Education Encouraging Outdoors Appreciation The remaining “Clean Earth” initiatives are supported in the U.S.
U.S.A. PROGRAM Packaging Option A-1: Single Box Return • Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box. • Place the empty cartridge in the box of your new cartridge. Seal the box. Option B: Volume Box Return We encourage you to use this option as a more efficient way to ship cartridges. • Place as many cartridges as possible into one box.
Shipping Apply the UPS authorized returning label provided in this guide. Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska and Hawaii Canon set up alternative mail service with the U.S. Postal Service. Please call 1-800-OK-CANON to receive U.S. Postal Service merchandise returning label. Option A: UPS Pick-up • Give the shipment to your UPS driver when you receive your next regular delivery; or • Take the shipment to your local UPS receiving point.
CANADA PROGRAM-CANADA PROGRAMME Option A: Single Box Return • Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box. • Place the empty cartridge in the box of your new cartridge. Seal the box. • Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon pays the postage. • Deposit your empty cartridge in any full size street mailbox or take it to your local Canada Post outlet or franchise.
Repacking and Transporting Your Machine Be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to vibration (e.g., when transporting over long distances), the following precautions should be taken. If you do not follow these precautions, the machine may be damaged or the quality of your copy images may be adversely affected. 1 Unplug the power cord. 5 Remove the document feeder tray*.
Carrying the Machine by the Sides Remove the cassette, the multi-purpose tray and the document feeder tray*. Grip the handles on the sides of the machine and lift up the machine, as shown in the illustration above. * Only for the imageCLASS D340 model CAUTION • When carrying this machine, be sure to hold it in the designated places as shown in the illustration. Dropping the machine can cause personal injury. Transporting the Machine by Car Pack the machine, using the original packing material and box.
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Chapter 8 Troubleshooting Clearing Jams This section describes how to remove jammed paper. Removing Jammed Paper from Inside the Main Unit When print media jams inside the main unit, the LCD displays REC. PAPER JAM. CAUTION NOTE • There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures. Take adequate precaution when performing internal inspections to avoid burns or electrical shock.
3 Hold both sides of the jammed paper and carefully move it inward, then gently pull it out. • Do not pull the jammed paper upward; the toner on the paper will stain the printer and IMPORTANT cause a permanent reduction in print quality. 5 If the leading edge of the paper is visible but has not entered the imaging area, pull the paper forwards and roll it inwards.
7 Gently pull the jammed paper between the output rollers until the leading edge emerges from the machine. 10 Place the paper release levers back to their original position, and close the left cover. IMPORTANT • Be sure to place the paper release levers back to their original position. If the levers are left pushed down, the paper jam error will not be resolved. Never push down the paper release levers while printing. This could result in damage to the fixing assembly.
Removing Jammed Paper from the ADF (Only for the imageCLASS D340 model) When print media jams in the ADF, the LCD displays CHECK DOCUMENT or DOCUMENT TOO LONG. NOTE • Do not open the platen glass cover until the jammed paper is removed. Doing so will result in damaging the document and the paper. 1 Open the ADF and gently remove the jammed paper from the ADF. 3 Open the ADF and gently remove the jammed paper from the document output tray.
LCD Messages The following messages are displayed in the LCD when the machine performs a function or if it encounters an error. This section describes the general messages and ones related to copy functions. CHECK DOCUMENT* Cause Action There is a paper jam in the ADF. Remove the document you are trying to copy in the ADF. (→ p. 8-4) Make sure that the document is not too long or too short. (→ p. 3-1) Then reset the machine by opening the right cover and then closing it.
Message Cause Action Abnormality has occurred in the data transmission between the machine and computer. Use Status Monitor to delete the current print job or the final print job (If more than one jobs are being printed). Then you can shift to the next job. If you use PRINTER RESET of the Additional Functions, all the print jobs are deleted. REC. PAPER JAM There is a paper jam. Clear the paper jam (→ pp. 8-1 to 8-4) and reload paper in the cassette or multi-purpose tray.
Paper Feeding Problems ❚ Paper does not feed correctly. The cassette or multi-purpose tray may contain too many sheets. • Make sure the paper stack in the cassette or the paper in the multi-purpose tray does not exceed the capacity of the cassette or multi-purpose tray. (→ pp. 2-3 to 2-7) Paper may not be loaded correctly. • Make sure the paper stack in the cassette or the paper in the multi-purpose tray is loaded properly, and that the slide guides are adjusted correctly. (→ pp.
❚ Rough paper stacked. Unacceptable paper is loaded. • Load proper paper in the cassette or multi-purpose tray. (→ chapter 2) • Select TRANSPARENCY in the PAPER TYPE of the Additional Functions. (→ p. 4-4) ❚ Repeated paper jams occur. The paper you are using may be causing the jams. • Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together.
The machine’s memory is full. • Print or delete any documents stored in memory to free up space in the machine’s memory, then start again. (→ p. 4-12) ❚ If the documents have black streaks or appear dirty after you feed them in the ADF. The read area of the platen glass is dirty. • Clean the read area of the platen glass. (→ p. 7-2) • For additional troubleshooting → Print Quality Problems. NOTE Print Quality Problems ❚ The print quality is not clear, has missing dots or white streaks.
❚ The copy images are partly missing or shaded when you make copies on thick paper. PAPER TYPE of PAPER SETTINGS of the Additional Functions may not be set correctly. • Select SPECIAL PAPER 1 in PAPER TYPE. (→ p. 9-2) ❚ The copy images are missing when you make copies on rough paper. PAPER TYPE of PAPER SETTINGS of the Additional Functions may not be set correctly. • Select SPECIAL PAPER 2 in PAPER TYPE. (→ p. 9-2) ❚ The copy images are missing when you make copies using the 2 on 1 function.
Printing Problems ❚ The Alarm indicator comes on. The machine may have a paper jam, or there may be no paper in the cassette or multi-purpose tray. • Clear the paper jam, or load paper in the cassette or multi-purpose tray. (→ pp. 8-1 to 8-4, 2-3 to 2-7) • If the machine has no paper jam, or paper is loaded in the cassette or multi-purpose tray, unplug the machine and wait approx. 3-5 minutes, then plug it in again.
If You Cannot Solve the Problem If you have a problem with your machine and you cannot solve it by referring to the information in this chapter, call your service representative. (→ p. vii) CAUTION • If the machine makes strange noises, emits smoke or strange smells, unplug the power cord immediately, and then call your service representative. Do not attempt to disassemble or repair the machine yourself. • Attempting to repair the machine yourself may void the limited warranty.
Chapter 9 Setting the Additional Functions Understanding the “Additional Functions” Accessing the Additional Functions 1 Press Additional Functions. 2 Press 4 (–) or e (+) to select the menu you want to change. ADDITIONAL FUNCTIONS Ex: 3.COPY SETTINGS 3 Press Set. COPY SETTINGS 1.STD. IMAGEQUALITY 4 Use 4 (–) or e (+) to select the sub menu you want to change. Ex: COPY SETTINGS 2.STANDARD EXPOSURE 5 Press Set. STANDARD EXPOSURE MANUAL Ex: NOTE • Details for sub menus, → pp. 9-2 to 9-4.
Menu Descriptions PAPER SETTINGS Name Descriptions PAPER SIZE Selects the paper size. LTR, LGL, EXECUTIV, ENVELOPE (COM10, MONARCH, DL, ISO-C5), FREESIZE (horizontal and vertical size can be specified in millimeters),A4,B5,A5 PAPER TYPE Select the paper type. PLAIN PAPER, TRANSPARENCY, SPECIAL PAPER 1, SPECIAL PAPER 2 COMMON SETTINGS Name Descriptions PRINT EXPOSURE The exposure can be adjusted to one of five levels. (center) TONER SAVER MODE Sets the toner saver mode.
COPY SETTINGS Name Descriptions STD. IMAGEQUALITY Select the document type. TEXT ORIGINAL: Character mode TEXT/PHOTO*1: Text/photo mode PHOTO*1: Photo mode STANDARD EXPOSURE Select the auto or manual mode of exposure setting. MANUAL The exposure is adjusted automatically. The exposure is adjusted manually. The exposure can be adjusted in 9 steps. (center) STD ZOOM RATIO Selects the copy ratio 050 to 200%. (100%) STANDARD COPY QTY Select the copy quantity.
PRINTER SETTINGS Name Descriptions PRESET PRINT QTY Sets the standard number of pages of the printer function. 01 to 99 (01) AUTO ERROR SKIP Sets either printing with skipping an error automatically, or without skipping an error. ON The auto error skip is on. The error is skipped and shifted to the next job automatically without indicating an error code. OFF The auto error skip is off. Skip the error and shift to the next job manually.
Appendix: Specifications Photoconductive Material: Copying System: Developing System: Fixing System: Resolution: Number of Tones: Acceptable Originals: Acceptable Copy Stock: Copy Sizes: Non-image Area: Warm-up Time: First Copy Time: Copy Speed: Magnification: Paper Feeding System: Multiple Copies: Power Requirements: Power Consumption: Dimensions (W × D × H): Installation Space (W × D): Weight: Personal Desktop Laser Copier/Printer Stationary ADF: (Automatic Document Feeder)* 50 sheets (Letter size,
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Index A Additional Functions accessing .............................................................9-1 key ...............................................................1-6, 9-1 understanding......................................................9-1 ADF (Automatic Document Feeder) capacity ...............................................................3-4 jams in.................................................................8-4 loading documents in..........................................
E Energy Saver key....................................................1-6 ENERGY SAVER setting ...............................1-8, 9-4 Enlarge/Reduce key.......................................................................1-6 setting..................................................................4-5 Envelopes loading .........................................................2-4, 2-6 printing area ........................................................2-2 ERROR TIME OUT setting ..........................
print quality.........................................................8-9 printing ..............................................................8-11 Q Quality print problems .....................................................8-9 Quantity document.............................................................3-1 setting..................................................................4-3 R REC. PAPER JAM message...................................8-6 Replacing cartridge ......................................
STOP KEY PRESSED PRESS SET KEY message.....................................8-6 Stop/Reset key.................................................1-6, 4-1 SUPPLY REC. PAPER message ............................8-6 SYSTEM ERROR message ...................................8-6 T TIMER SETTINGS................................................9-4 Toner in the cartridge..............................................7-3 TONER SAVER MODE setting.............................9-2 Transparencies................................
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