User Manual

How to troubleshoot the communication between
PRISMAprepare and the Fiery Print Server
Introduction
Check the steps in the table if the communication between PRISMAprepare and the Fiery Print
Server does not work. Examples of failed communication are:
• Cannot automatically map the media
• Cannot load the media catalog from the Fiery Print Server
• Cannot import the media catalog from the Fiery Print Server
• Cannot send a job
Procedure
1.
Print a test page. If the page is not printed verify that the printer is online and that you can ping it
from your computer.
2.
Check that the IP address of the printer is correct.
1.
2. Select [Printer settings].
3. Select a printer. If required, click [Edit].
4. Go to tab "Connection".
5. Check that the JMF URL in the Fiery Print Server corresponds to the printer URL in tab
"Connection".
6. Check that the IP address in tab "Connection" uses the correct port number, which is 8010 for
Fiery Print Servers.
The format for the printer URL is "http://<IP address>:<port number>". For example: http://
10.10.10.10:8010
3.
Check that JDF is enabled on the Fiery Print Server.
When JDF is not enabled, PRISMAprepare cannot automatically map the media used in the
document with the media catalog from the printer. See
Enable the JDF print path on the Fiery
Print Server on page 180
4.
Check that the service "Fiery CSI Atom" for the JMF/JDF server is running on your Fiery Print
Server.
1. Open the "Services" dialog on the computer running the command workstation of Fiery.
2. Restart the service "Fiery CSI Atom".
5.
If you have a firewall:
• Check that the processes used by PRISMAprepare are not blocked. These processes are
"PRISMAprepare.exe, OBNGLightProcess.exe, mmc.exe".
• Check that port TCP 8010 is opened.
6.
If PRISMAprepare cannot load the media catalog from the Fiery Print Server: Bypass the proxy
server for the driverless printers
Do this for all browsers.
Internet Explorer and Chrome both rely on the Internet Options settings for proxy information, so
you don't need to configure them separately. Firefox optionally uses its own proxy settings, so
you might need to add exceptions in Firefox.
1. Open Internet Explorer on the computer where:
How to troubleshoot the communication between PRISMAprepare and the Fiery Print Server
Chapter 8 - Configure the Fiery Print Server
185
PRISMAprepare v7.1.1