User Manual

• PRISMAprepare is installed.

• The "Operator console" of PRISMAaccess is installed.

2. Click: Tools - Internet options.

3. Click tab "Connections", then click button "LAN settings".

4. Enable option "Bypass proxy server for local addresses".

5. Click button "Advanced".

6. Add either the hostname or IP address of each driverless printer to the list of exceptions for

the proxy server.

NOTE

You have to add the hostname—not the IP address—for Windows 7, and for IE 6.0,

7, 8, and 9.

7. Click "OK", click "OK" again, and click "OK" to close the dialog.

8. Test if the bypass proxy is bypassed for the added driverless printers:

Open an Internet browser and connect to the printer with hostname or IP address. If you

cannot connect to the printer, you have to check the printer address in the list of exceptions of

your proxy server.

If PRISMAprepare cannot load the media catalog from the Fiery Print Server: repair the JDF

database on the Fiery Print Server.

Cause: The JDF database can become corrupt when you reboot the Fiery Print Server while a job

is “hanging”. In this case, the Fiery Print Server does not send any responses anymore to

PRISMAprepare.

Solution:

1. Open the command workstation of Fiery.

2. Click "Server - Clear Server...".

3. Enable option "Select All" and click OK.

All items on the server will be selected and removed.

4. Open the "Services" dialog on the computer running the command workstation of Fiery.

5. Stop the service "Fiery CSI Atom".

6. Go to folder "EFI\server\spool\csiatom\data" and delete the database and the database

journal: "CSIAtom.db3" and "CSIAtom.db3-journal".

How to troubleshoot the communication between PRISMAprepare and the Fiery Print Server

186

Chapter 8 - Configure the Fiery Print Server

PRISMAprepare v7.1.1