Network Video Recording Software RM Series Administrator’s Manual

Error Messages
125
Troubleshooting
9
Messages Recorded in the Log Files
 Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
<System drive>:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
 Error Message List
Messages shown below are recorded in the log file when an error occurs.
File Name Explanation
storage_server_log_0.csv Log file for the Storage Server
viewer_log_0.csv Log file for the Viewer
Message Explanation
Cannot rename storage_server.cfg.tmp to storage_server.cfg file A temporary file for the configuration file was found, but could not
be renamed.
No configuration file found. Could not find the Storage Server configuration file.
Cannot delete old config '<file name>', error code <win32 error> Could not save the configuration.
Cannot rename config from '<temporary file>' to
'storage_server.cfg', error code <win32 error>
Could not save the configuration.
Cannot write to config '{storage server name} Could not save the configuration.
Configuration file failed consistency check, exiting... Inconsistency was found in the configuration file. This occurs when
the configuration file is rewritten directly.
Error: Local machine not in the config. Could not find the IP address or host name of the Storage Server in
the configuration file.
Failed to bind to listen port {port number} The Storage Server could not bind to the port.
Failed to setsockopt for conditional accept() Could not apply a socket option to the socket for group
communication.
LS_start_service(apache) failed. Apache startup failed.
Email Authentication error (<reason>): <host> An authentication error occurred while sending e-mail.
Email error: recipient is unreachable (<reason>): <host> A transmission error occurred while sending e-mail.
Email error: server not responding (<reason>): <host> Could not communicate with the SMTP host while sending e-mail.
Unable to obtain file size on disk, GetFileAttributesEx failed with
error=%d for file %S
Could not determine the size of the media or event file.
CameraServer <host name> disconnected(<error information>) Could not connect to the camera.