S300 Front matter.
S300 Front matter.qxd 5/12/01 1:46 PM Page 2 Canon S300 Color Bubble Jet Printer Quick Start Guide. Copyright This manual is copyrighted by Canon U.S.A. Inc. with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A. Inc. © 2001 Canon U.S.A. Inc. Disclaimer Canon U.S.A. Inc.
S300 TOC.qxd 5/12/01 1:39 PM Page iii Contents Chapter 1: Basic Printing Turning Your Printer On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Printer Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting the S300 Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . Recommended Paper Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . .
S300 TOC.qxd 5/12/01 1:39 PM Page iv Contents Appendix Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uninstalling the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . Registering Your Canon Product . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
S300 Chapter 01.
S300 Chapter 01.qxd 5/12/01 1:44 PM Page 2 Basic Printing What Is a Printer Driver? Most computers require special software to link the software applications you use to create documents or images with your printer. This software, called a printer driver, converts information from the application into a format that the printer can understand. The Canon S300 printer driver also provides other features, such as monitoring the printer’s paper supply and ink levels.
S300 Chapter 01.qxd 5/12/01 1:44 PM Page 3 Basic Printing Recommended Paper Use There are two steps recommended for getting the best output for your printed documents: • Set the printer thickness lever inside the printer cover for the media used. (See “Load Limit and Paper Thickness Lever Position” on page 4.) • Select the correct media setting in the printer driver from your computer. (See “Chapter 2: Advanced Print Features” on page 9.
S300 Chapter 01.qxd 5/12/01 1:44 PM Page 4 Basic Printing Media to Avoid Do not use the following types of media with your S300 as they could produce poor quality print images, or jam or damage the printer: • Paper that is folded, excessively curled, wrinkled or wrapped • Damp paper • Excessively thin or thick paper • Paper with pasted photos, stickers, etc.
S300 Chapter 01.qxd 5/12/01 1:44 PM Page 5 Basic Printing The S300 can print on paper ranging from standard copier paper (usually 17–28 lb.) to specialty media paper and envelopes. The paper thickness lever is located inside the front cover, on the printhead holder. It controls the paper feed for the type and weight of the media on which you are printing. For envelopes (see “To load envelopes” on page 6), banners and T-Shirt Transfers.
S300 Chapter 01.qxd 5/12/01 1:44 PM Page 6 Basic Printing To load envelopes: 1. Open the front cover and set the paper thickness lever to the envelope mark. Close the cover. 2. Slide the paper feed guide to the left. 3. Press down on the corners and sides of the envelopes to make them as flat as possible by expelling all of the air. To avoid paper jams, make sure envelopes are flat before you load them into the paper tray. Make sure that none of the flaps overlap.
S300 Chapter 01.qxd 5/12/01 1:45 PM Page 7 Basic Printing Cancelling a Print Job There are several ways to cancel a print job in progress: To cancel a print job from the printer: While a job is printing, press the RESUME/CANCEL button on the printer. The print job will be cancelled and the paper ejected. RESUME/CANCEL button To cancel a print job from the BJ Status Monitor: The BJ Status Monitor launches automatically when data is sent to the printer. 1.
S300 Chapter 01.qxd 5/12/01 1:45 PM Page 8 Basic Printing To cancel a print job in Mac OS when backgrounding is enabled: 1. While a job is printing, go to the BJ Print Monitor window (click Finder, then BJ Print Monitor). 2. Highlight the job to be cancelled. 3. Click the Stop Printing icon in the Print Queue dialog box. The print job will be cancelled and the paper ejected.
S300 Chapter 02.qxd 5/12/01 1:42 PM Page 9 Chapter 2: Advanced Print Features Improving Printed Images Two important factors control the quality and output of your printed images: Paper and Ink Using recommended paper or specialty media for printing graphic images or photographs can significantly improve the quality of your printout. (See “Recommended Paper Use” on page 3.) Also, always use the specific Canon inks for your S300 printer, as noted on the inside back cover.
S300 Chapter 02.qxd 5/12/01 1:42 PM Page 10 Advanced Print Features 4. Each media type has a default quality, but you can select a different Print Quality: High For high quality when printing a color document. Standard For high quality when printing text. Draft For high speed when printing text drafts. Custom Allows for more precise control. If you select Custom, the Set button becomes active. Click Set to open the Set Print Quality dialog box.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 11 Advanced Print Features 5. Click and drag the Print Quality slide bar to select your preferred output quality. 6. When done, click OK, then Print. To select best print quality with the Print Advisor wizard: Print Advisor is a wizard that helps you select the most optimum media type and print quality for your print job. 1. From an application File menu, select Print. 2. With Canon S300 as the selected printer, click Properties.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 12 Advanced Print Features 3. Click the Effects tab, then click the Image Optimizer check box. 4. Click OK to save this setting and close the S300 Properties window. Adjusting Color Balance, Intensity and Brightness You can enhance color printing by adjusting the color balance, intensity (saturation) and brightness.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 13 Advanced Print Features image colors. To use ICM for automatic color adjustment, click the Enable ICM check box. All other features on this tab (except Intensity) will become inactive. 8. Under Print Type, select Photo when printing photographs. This allows for a wider range of tones. Set to Graphic when printing graphic images for crisper, cleaner graphic images. 9. Select a Brightness setting to determine how light or dark the image will appear when printed.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 14 Advanced Print Features When Photo Optimizer PRO is checked, the Apply Throughout Page option becomes active. If this box is left unchecked, the S300 will optimize each image individually. If checked, all images will be automatically corrected with the same settings. 5. When done, click OK. Changing the Page Setup You can change how the image is printed without affecting the original image file. To change page setup in Windows: 1.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 15 Advanced Print Features Printing Type Defaults to Normal-size Printing. Click the drop-down arrow to select a different Printing Type: Fit to Page Printing (Windows 2000 only) This option automatically rescales the image to fit into a specified page size. Scaled Printing With this option you can set the scale of the printed image down to 20% or up to 400% of the original. Page Layout Printing Lets you set the number of pages to print on a single sheet.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 16 Advanced Print Features 4. To save these settings for the next print job, click the Save Settings check box. 5. When done, click Print. To change page layout and print order in Mac OS: 1. Make sure that S300 is the selected printer (from the Apple menu, select Chooser, then S300). 2. From an application File menu, click Print. The Print window will appear. 3. Click Options. The Options dialog box will open. 4.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 17 Advanced Print Features Saving and Recalling Driver Settings When you change printer driver settings for a specific print job, such as printing black and white photos, or printing documents with a special background, you can save and name these settings for future use on other similar print jobs. To save driver settings in Windows: 1. From an application File menu, select Print. 2. With Canon S300 as the selected printer, click Properties. 3.
S300 Chapter 02.qxd 5/12/01 1:43 PM Page 18 Advanced Print Features To save the new settings as your default settings for the Manual icon, click the name in the Settings list, then click Default. See the S300 User’s Guide on the Setup Software & User’s Guide CD-ROM for instructions on removing manual settings and restoring default settings. 6. When done, click Close. To retrieve a saved setting profile in Windows: 1. From an application File menu, select Print. 2.
S300 Chapter 03.qxd 5/12/01 1:41 PM Page 19 Chapter 3: Printing Maintenance Monitoring Ink Levels The print driver allows you to monitor the level of ink in each ink tank, with a low ink warning that notifies you when ink runs low during printing. For this feature to accurately report ink levels, you must enable the low ink warning and reset the ink counter when a new ink tank is installed. Do not reset the ink tank counter for an ink tank that is already in use.
S300 Chapter 03.qxd 5/12/01 1:41 PM Page 20 Printing Maintenance 3. Select Low Ink Warning from the drop-down menu, then click the Remaining ink level setting icon. 4. Click to check Display low ink warning, then click Send. 5. If you have just installed one or both ink tanks, reset the ink counter for the new tank(s). See “To reset the ink counter in Mac OS” on page 22. To check ink levels in Windows: 1. With the printer on, click Start, then Settings, then Printers. 2.
S300 Chapter 03.qxd 5/12/01 1:41 PM Page 21 Printing Maintenance Ink low. Replace ink tank as soon as possible. The ink tank level may not be synchronized with its ink counter. For information on how to synchronize ink levels and counters, see “To reset the ink counter in Windows” on page 22. Replacing Ink Tanks To replace an empty ink tank: 1. With the printer on, open the front cover. The printhead holder will automatically move to the center. 2.
S300 Chapter 03.qxd 5/12/01 1:41 PM Page 22 Printing Maintenance To reset the ink counter in Windows: 1. With the printer on, click Start, then Settings, then Printers. 2. Right-click the Canon S300 icon, then select Properties. 3. Select the Maintenance tab, then click the Ink Counter Reset icon. 4. Select the newly installed ink tank, then click Execute. If you are setting up your printer for the first time, perform this step for each ink tank. To reset the ink counter in Mac OS: 1.
S300 Chapter 03.qxd 5/12/01 1:41 PM Page 23 Printing Maintenance To print a nozzle check pattern in Windows: 1. Make sure the printer is on and paper loaded. 2. Click Start, then Settings, then Printers. 3. Right-click the Canon S300 printer icon, then select Properties. 4. Click the Maintenance tab, then click the Nozzle Check button. 5. Click OK to start the nozzle test. The nozzle test pattern will print. 6.
S300 Chapter 03.qxd 5/12/01 1:41 PM Page 24 Printing Maintenance • Lines missing in the printout indicate that the printhead requires cleaning. See “Cleaning the Printhead” below. • Uneven patterns indicate that the printhead needs to be aligned. See “Aligning the Printhead” on page 25. Cleaning the Printhead If your printed output appears faded, streaked or scratchy, the printhead may need to be cleaned or aligned. Printhead cleaning consumes ink. Avoid unnecessary cleaning.
S300 Chapter 03.qxd 5/12/01 1:42 PM Page 25 Printing Maintenance To clean the printhead in Mac OS: 1. Make sure the printer is on. 2. In a software application, click File, then Page Setup. 3. Click Utilities. The Canon S300 Printer Utility window will appear. 4. Select Cleaning from the drop-down menu, then click the Cleaning icon. 5. Select the nozzles to be cleaned, then click OK. The printer will clean the printhead. 6. After the cleaning, print a nozzle check pattern to check the results.
S300 Chapter 03.qxd 5/12/01 1:42 PM Page 26 Printing Maintenance 4. Click the Maintenance tab, then click the Print Head Alignment icon. 5. When asked to start printhead alignment, click OK. 6. Follow the on-screen instructions to complete printhead alignment. The Maintenance tab and procedures may vary for Windows 2000. Follow the instructions when prompted. 7. When printhead alignment is complete, click OK to close the window. To align the printhead in Mac OS: 1.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 27 Chapter 4: Troubleshooting Tips for Troubleshooting Troubleshooting usually falls into one of the following categories: Installation The printer driver will not install properly. Printer Hardware The printer is not working or not working as expected. Printed Output The printed output is not coming out as expected. Error Message You are getting an error message from the software (displayed on the screen) or the printer (indicated by a flashing lamp).
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 28 Troubleshooting Try This Problem Possible Cause Cannot install the printer driver (continued) Previous or same printer driver version already installed Always uninstall the previous version of the printer driver before installing the new version. See “Uninstalling the Printer Driver” on page 45. Other applications running in the background Other open applications on your computer can interfere with the installation routine.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 29 Troubleshooting Problem Possible Cause Cannot install the printer driver (continued) Computer cannot detect a printer port Try This Verify that the USB cable is connected to both your printer and your computer, and that the connection is secure. Verify that the computer is turned on and the POWER lamp is a steady (non-flashing) green.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 30 Troubleshooting Problem Possible Cause Printer is not responding (continued) Computer and/or printer needs to be reset Try This Reboot the computer and/or reset the printer. 1. To reboot the computer, close all open applications, then restart. 2. To reset the printer, turn it off, then on again. Printer tried to print but no ink on paper Faulty cable Replace the printer cable.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 31 Troubleshooting Problem Printed output is faded/colors are incorrect (continued) Possible Cause Print Mode is improperly set Incorrect media type Try This MAC OS In the Print dialog box, select the appropriate Print Mode setting. WINDOWS On the Main tab of the S300 Properties window, confirm that the Media Type selected matches the paper loaded. MAC OS In the Print dialog box, confirm that the Media Type selected matches the paper loaded.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 32 Troubleshooting Problem Possible Cause Meaningless characters printed (continued) Previous print job paused before it was finished Try This If a previous print job was paused before it was printed, turn the printer and the computer off, then back on again, or WINDOWS 1. Click Start, then Settings, then Printers. 2. Double-click Canon S300 and cancel any unfinished print jobs. MAC OS On your keyboard, press the Apple Command key ( ) and the period key (.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 33 Troubleshooting Problem Possible Cause Try This Printer does not print/ flashing lamp on printer (continued) 3 orange flashes (paper jam) See the troubleshooting topic “Paper jams in the printer” on page 29. 6 orange flashes (no printhead) Install the printhead. If the problem persists, contact the Customer Care Center. 7 orange flashes (defective printhead) Remove and re-install the printhead. Also ensure that the protective tape has been removed.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 34 Troubleshooting Problem System error message displays Possible Cause System error occurred Try This If a system error occurs, printing stops. WINDOWS A window displays the error message. System errors may include problems writing to USBPRN, application errors, or general protection faults. Make sure that the printer is turned on, the printer and computer are connected securely, and that the printer port is operating correctly.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 35 Chapter 5: The BJ Solution Software– Downloading Images The BJ Solution software—a fun way to view, organize, adjust, and print images—includes ZoomBrowser EX and PhotoRecord (for Windows) and ImageBrowser (for Macintosh) and PhotoStitch (for Windows/Macintosh). Easy-to-use features include: • Move, copy, or delete images stored on computer disks. • Crop images and adjust colors with simple editing tools.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 36 Chapter 5 Minimum System Requirements Windows • Pentium 133 MHz, Windows 98 (32 MB RAM), Windows 2000 (64 MB RAM) Macintosh • Mac OS 8.1 or higher, 20 MB RAM Installing the BJ Solution Software To Install the BJ Solution Software in Windows: Driver features and screen shots described in this chapter, reflect Windows 98 and may be different for Windows 2000 users. 1. Close any open software applications. 2. Insert the BJ Solution CD in the CD-ROM drive.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 37 Chapter 5 Accessing the Online Manual The BJ Solution CD includes an electronic manual that is viewable with Adobe® Acrobat Reader 4.0. Follow the instructions below to install Acrobat Reader, which will enable you to view or print the BJ Solution User’s Manual. To install Adobe Acrobat Reader in Windows: 1. On your computer, insert the BJ Solution CD in the CD-ROM drive. The BJ Solution installer program will begin. Click Cancel, then Exit Setup. 2.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 38 Chapter 5 Windows Users: Using Your Software In this section you’ll learn how to: • Start ZoomBrowser EX • Print on Canon Photo Paper Pro • Merge photos to create a panoramic view Starting ZoomBrowser EX To Start ZoomBrowser EX: 1. Make sure the images are on your hard drive or other accessible media. 2. Double-click the Canon ZoomBrowser EX icon on the desktop to start the program.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 39 Chapter 5 2. From the PhotoRecord window, you can drag images to change the layout, input descriptive text or captions, or add images. 3. Click Album Settings. The Album Settings dialog box will appear. 4. Make sure the Canon S300 is the selected printer. 5. Under Album Type, select Canon perforated paper printing. Canon Photo Paper Pro 4 x 6 will become the default media. The results will preview, click OK. 6.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 40 Chapter 5 2. Follow the on-screen instructions to arrange, stitch, rotate, enlarge, or reduce your image. Windows Users: Uninstalling the BJ Solution Software To uninstall the BJ Solution Software in Windows: • Click Start, Programs. Click Canon Utilities, ZoomBrowser EX, then ZoomBrowser Uninstall, and follow the on-screen instructions. • Click Start, Programs.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 41 Chapter 5 3. Double-click the folder for the device containing your images in the Browser window. The images will display as thumbnails. Printing on Canon Photo Paper Pro To print on Canon Photo Paper Pro: 1. Select the images you desire to print, then click Print Layout. The selected images will display automatically. 2. From the Browser window, you can drag images to change the layout, input descriptive text or captions, or add images. 3.
S300_Chapter 5.QXD 5/12/01 1:40 PM Page 42 Chapter 5 Now that Canon Photo Paper Pro has been registered, you can simply select this custom paper size in the Page Setup dialog box for future use. 9. Click Print. The printer driver setup screen will open. 10. Load a sheet of Canon Photo Paper Pro into the paper tray. Click Print. When using Canon Photo Paper Pro 4 x 6, insert the sheets in the direction shown and print on the glossier side. When finished, remove perforated edges.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 43 Appendix Installing the Printer Driver If you are re-installing the printer driver, first follow the uninstall procedures on page 45 to remove the existing printer driver before you re-install. To install the printer driver in Windows: For Windows 2000, refer to the README.TXT file on the S300 Setup Software & User’s Guide CD-ROM. 1. Turn the printer off. 2. Make sure the USB cable between the printer and computer is securely connected. 3.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 44 Appendix If your computer cannot detect a printer port, see “Computer cannot detect a printer port” on page 29. 9. When the Terminate Installation window appears, click OK. If you are prompted to restart the computer, click Yes. When the installation process has completed, click Exit. 10. Align the printhead. (See “Aligning the Printhead” on page 25.) To install the printer driver in Mac OS: 1.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 45 Appendix Uninstalling the Printer Driver To uninstall the printer driver in Windows: 1. Click Start, then Programs, then Canon S300. 2. Click Uninstall. 3. Click Yes to confirm that you want to uninstall the printer driver. 4. Restart your computer. To uninstall the printer driver in Mac OS: 1. Insert the S300 Setup Software & User’s Guide CD-ROM in the CD-ROM drive, then click the CD-ROM icon. 2. Double-click Installer. 3.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 46 Appendix To register your Canon Product in Macintosh: 1. Insert the S300 Setup Software & User’s Guide CD-ROM in the CD-ROM drive. 2. From the Canon BJ window, double-click the Product Registration icon. 3. Click the Register Now button and follow the on-screen instructions to register your product. The serial number is located on the inside of the printer, to the right of the printhead.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 47 Appendix Power Supply Never attempt to plug the power cord into a power outlet when your hands are wet. To avoid electric shock, make sure that your hands are dry. • Always push the plug completely into the power outlet. A loose or poorly connected plug could cause a fire or electric shock. Never cut, modify, stretch, bend, or twist the power cord, and never place heavy objects on the power cord.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 48 Appendix If any foreign object, especially a piece of metal or liquid, falls into the printer, immediately press the POWER button to turn off the printer, unplug the power cord, then call the Customer Care Center. Continuing to use the printer after a foreign object has fallen into it could cause a fire or electric shock. Printhead and Ink Tanks For safety, always store printhead and ink tanks out of the reach of small children.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 49 Appendix Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 50 Appendix Storage environment: Power supply: Power consumption: Dimensions: Weight: Feed method: Sheet feeder capacity: Plain paper (17 lb.
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S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 52 Appendix 24-hour, Fax-On-Demand System for product specifications and technical information (1-800-526-4345) Free technical support Monday—Saturday (excluding holidays) for products still under warranty (1-757-413-2848) Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.
S300_Appendix_chapt_6.qxd 5/12/01 1:45 PM Page 53 Appendix * Support program specifics are subject to change without notice. † InstantExchange warranty program service is subject to availability of refurbished replacement units. †† 9 a.m.–5 p.m. (local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent information by 3 p.m. (E.S.T.
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S300_Index.qxd 5/12/01 1:39 PM Page 55 Index A E adjusting brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 color balance . . . . . . . . . . . . . . . . . . . . . . . . . 12 color saturation . . . . . . . . . . . . . . . . . . . . . . . 12 paper thickness lever . . . . . . . . . . . . . . . . . . . 4 print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 advanced print features . . . . . . . . . . . . . . . . . . . 9 aligning the printhead . . . . . . . . . . . . . .
S300_Index.qxd 5/12/01 1:39 PM Page 56 Index N R nozzle check pattern, printing . . . . . . . . . . 22-23 O registering your product . . . . . . . . . . . . . . . . . . 45 replacing empty ink tanks . . . . . . . . . . . . . . . . 21 resetting ink tank levels . . . . . . . . . . . . . . . . . . 22 online product registration . . . . . . . . . . . . . . . . 45 online manual/BJ Solution Software . . . . . . . . .37 S P page setup . . . . . . . . . . . . . . . . . . . . . . . . .