BUBBLE JET PRINTER User’s Guide V3
Table of Contents Table of Contents Introduction .....................................................................................................5 How to Use This Manual .................................................................................6 Safety Precautions .........................................................................................8 Printer Parts and Their Functions .................................................................14 Front View ..............................
Table of Contents Using the Printer with a Network ................................................................ 60 Uninstalling Printer Drivers ......................................................................... 64 Routine Maintenance ....................................................................................65 When to Replace Ink Tank and Maintain Printhead ................................... 66 Replacing an Ink Tank .....................................................................
Table of Contents Printer Does Not Start or Stops During Print Jobs ................................... 137 Paper Does Not Feed Properly or Paper Jams ........................................ 143 The POWER Lamp Flashes Orange ........................................................ 147 An Error Message is Displayed on the Screen ......................................... 150 Low Ink Warning Displays Ink Tank with '?' .............................................. 159 Problems Unique to Windows .............
Introduction Introduction Thank you for purchasing the Canon S300 Bubble Jet Printer. This User’s Guide provides complete explanations of the features and functions of the printer. This guide uses the following symbols to indicate important information. Always observe these instructions. Warning ➤ Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation.
How to Use This Manual How to Use This Manual To view this User’s Guide, we recommend that you use Acrobat® Reader™ 4.0 or Acrobat Reader 3.0. Please note that screens displayed by Acrobat Reader 3.0 are slightly different. Displays the previous page. Use this button to enlarge the viewing screen. Select this button in the tool bar and click within the screen. Displays the next page. Returns to the page you were previously viewing. Click to jump straight to this page.
How to Use This Manual Use this button to search for a word. Displays the table of contents. Click the heading to jump to the topic. Click the " " symbol to see the headings for each chapter. Click the " " symbol to close the headings.
Safety Precautions Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning ➤ You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.
Safety Precautions Never plug the printer into a power socket that is shared with other equipment (extension cord, double adapter, etc.). Never use the printer if the power cord is bundled or knotted. If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the printer at the power supply and call for service. Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt that has collected on the plug and power outlet.
Safety Precautions ■ Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user-serviceable parts inside the printer. The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide. ■ Working around the printer Do not use flammable sprays near the printer. This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer.
Safety Precautions Caution ➤ You may cause injury or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration. Do not install the printer in a location that is very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Safety Precautions ■ Power supply Never remove the plug by pulling on the cord. Do not use an extension cord. If you do not intend to use the printer for a long period of time, unplug it after turning it off. Never use a power supply voltage other than that supplied in the country of purchase.
Safety Precautions Do not shake printheads or ink tanks. Ink may leak out and stain clothing or the surrounding area. Never touch the electrical contacts on a printhead after printing. The metal parts may be very hot and could cause burns.
Printer Parts and Their Functions Printer Parts and Their Functions • Front View • Rear View • Inside the Printer • Operation Panel 14
Printer Parts and Their Functions Front View Paper guide When loading paper, ensure that the left edge touches this guide. To move the paper guide, pinch the guide and slide in the appropriate direction. Operation panel For details, refer to "Operation Panel". Paper rest Sheet feeder Load paper here. Paper feeds automatically, one sheet at a time. Paper output tray Front cover Open to replace the ink tanks or remove jammed paper.
Printer Parts and Their Functions Rear View USB port Connects the printer to a computer through a USB port.
Printer Parts and Their Functions Inside the Printer Paper thickness lever Adjusts the gap between the printhead and the surface of the printing paper. Printhead lock lever Locks the printhead into the holder. Once the printhead is installed, do not touch this lever. Printhead holder Install the printhead here.
Printer Parts and Their Functions Operation Panel POWER button Press to turn the printer on or off. The printer will initialize, then print. RESUME/CANCEL button Press to resume printing once an error has been resolved. To cancel printing in progress, press this button. POWER lamp Off: The printer is turned off. Green: The printer is ready to print. Flashing green: The printer is preparing to print, or is currently printing.
Printer Driver Functions (Windows) Printer Driver Functions (Windows) • Opening the Printer Properties Dialog Box • Printer Properties Dialog Box Description • BJ Status Monitor Functions • Canceling a Print Job • Uninstalling Printer Drivers 19
Printer Driver Functions (Windows) Opening the Printer Properties Dialog Box The Printer Properties dialog box can be opened from within an application or directly from the Windows Start menu. ■ Opening the Printer Properties dialog box from your application program This method is generally used to specify printer settings just before printing. The operations may vary slightly depending on your application program.
Printer Driver Functions (Windows) ■ Opening the Printer Properties dialog box directly from the Start menu This method is used for maintenance operations such as printhead cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, additional tabs appear, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application.
Printer Driver Functions (Windows) Printer Properties Dialog Box Description • Main Tab • Page Setup Tab • Stamp/Background Tab • Effects Tab • Profiles Tab • Maintenance Tab Note ➤ The screens in this section refer to Windows 98/Windows Me operation. The equivalent screens for Windows 2000 and Windows XP may look slightly different.
Printer Driver Functions (Windows) Main Tab (1) (2) (6) (3) (4) (5) (1) (2) Media Type Ensure that this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. For a custom print quality, select Custom, then click Set.
Printer Driver Functions (Windows) (3) (4) (5) (6) Color Adjustment Select the method of color adjustment. To make detailed color adjustments, select Manual, then click Set. Grayscale Printing Select to print a grayscale version of a color document. Print Advisor Click to start the Print Advisor. The Print Advisor simplifies configuration of the printer driver. By having the user answer a series of questions, the Printer Advisor automatically configures the printer driver settings.
Printer Driver Functions (Windows) Page Setup Tab (1) (2) (7) (3) (4) (5) (6) (1) (2) Page Size Ensure that the correct paper size is selected. Orientation Select landscape or portrait printing and ensure that it is the same orientation used in the application.
Printer Driver Functions (Windows) (3) (4) (5) (6) (7) Printing Type Select the printing method from among the following: Normal-size Printing The document is printed according to the original dimensions. This setting is usually selected by default. Fit to Page Printing The document is automatically resized and printed to fit into a specified page size. Scaled Printing The document is resized when printed. When this is selected, you can specify the Printer Paper Size and Scaling.
Printer Driver Functions (Windows) Stamp/Background Tab (1) (2) (3) (4) (5) (7) (8) (1) (2) (3) (6) Stamp Select the check box, then choose a stamp. Place stamp over text When selected, the stamp is printed over the print data. Stamp first page only When selected, the stamp is printed on the first page only.
Printer Driver Functions (Windows) (4) (5) (6) (7) (8) Define Stamp Use to create new stamps, or modify details for a selected stamp. Background Click to check, then choose the background image you wish to use. Background first page only When Background is checked, this option becomes active. When checked, the background image is printed only on the first page. Select Background Click to select a new background, or to display the details of the background you have selected.
Printer Driver Functions (Windows) Effects Tab (1) (6) (2) (3) (4) (5) (1) Simulate Illustration This function lets you apply graphic effects to a color image without affecting the original document. Select the check box, then adjust the image brightness with the Contrast slider.
Printer Driver Functions (Windows) (2) (3) (4) (5) (6) Monochrome Effects Prints a color image in a single color. Select the check box, then choose a color or use a custom color using Select Color. Vivid Photo With this function, you can reproduce breathtaking sceneries in which colors, especially blues and greens, appear even more vibrant.
Printer Driver Functions (Windows) Profiles Tab (2) (1) (3) (4) (6) (5) (1) Printing Profiles Displays the printing settings currently saved in the Profiles tab. The Current Settings profile contains the settings currently specified in the Main, Page Setup, Stamp/Background and Effects tabs. The Default Settings profile contains the factory default settings.
Printer Driver Functions (Windows) (2) (3) (4) (5) (6) Details Displays all the printer settings selected in Printing Profiles. Description Displays a description of the printer settings selected in Printing Profiles. You can enter the description when saving the printer settings. Add to Profiles Click to save the settings currently specified in the Main, Page Setup, Stamp/ Background and Effects tabs. Select Current Settings in the Printing Profiles list, then click this button.
Printer Driver Functions (Windows) Maintenance Tab (1) (2) (3) (5) (6) (4) (7) (9) (8) (10) (1) (2) Cleaning Click to start printhead cleaning. Deep Cleaning Click to start printhead deep cleaning. Use this function only if Cleaning has not improved the print quality.
Printer Driver Functions (Windows) (3) Printhead Alignment Click to start the printhead alignment procedure. For details on printhead alignment, refer to the printed Quick Start Guide. (4) Nozzle Check Click to start a nozzle check print pattern. The nozzle check ensures that printhead nozzles are outputting ink normally. For details, refer to “Examining the Nozzle Check Pattern”. (5) Power Off Click to turn the printer off.
Printer Driver Functions (Windows) BJ Status Monitor Functions The BJ Status Monitor displays the status of the printer. If an error occurs, the status monitor indicates the nature of the error and suggests an appropriate solution. When the low ink warning is enabled, the status monitor also checks the ink tanks and displays a warning message when the ink is low. ■ Launching the BJ Status Monitor The BJ Status Monitor launches automatically when data is sent to the printer.
Printer Driver Functions (Windows) Note ➤ To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box, then click Start Status Monitor.
Printer Driver Functions (Windows) ■ When errors occur The BJ Status Monitor is automatically displayed when an error occurs, such as if the printer runs out of paper or if the paper jams. In such cases, take the appropriate action as described in the Printer Status tab. In Windows 98 and Windows Me, click the Guide tab and follow the instructions on screen. When paper has run out: Note ➤ For details on the BJ Status Monitor, click the Help menu, then click the topic of interest.
Printer Driver Functions (Windows) Canceling a Print Job To cancel the current print job, first open the BJ Status Monitor. Note 1 Click the Canon BJ Status Monitor icon on the taskbar. 2 Click Cancel Printing. ➤ If Cancel Printing is grayed out, press the RESUME/CANCEL button on the printer to terminate the print job.
Printer Driver Functions (Windows) Uninstalling Printer Drivers Use the Uninstaller to delete the printer driver. The Uninstaller will delete all the files associated with the printer driver. 1 Click Start, then select Programs, Canon S300, Uninstall. For Windows XP, click Start, then All Programs, then Canon S300, then Uninstall. 2 Click Yes when the confirmation message appears. 3 When all the files have been deleted, click OK. The deletion of the printer driver is complete.
Printer Driver Functions (Macintosh) Printer Driver Functions (Macintosh) • Description of Print Settings • BJ Print Monitor • Canceling a Print Job • Using the Printer with a Network • Uninstalling Printer Drivers 40
Printer Driver Functions (Macintosh) Description of Print Settings • Page Setup Dialog Box • Printer Utility Dialog Box • Print Dialog Box • Detailed Setting Dialog Box • Options Dialog Box • Register Settings Dialog Box Description of Print Settings 41
Printer Driver Functions (Macintosh) Page Setup Dialog Box The Page Setup dialog box contains settings for the printed page, such as the size of the print media used and the image printed. To open the Page Setup dialog box, select Page Setup from the File menu in your application program. (1) (2) (3) (8) (5) (6) (4) (7) (1) (2) (3) (4) Paper Size Select the size of the paper for the print job from the drop-down menu. To enter the size manually, select Custom 1 - Custom 3 and click Custom.
Printer Driver Functions (Macintosh) (5) (6) (7) (8) Custom To specify a custom paper size, select Custom 1 to Custom 3 from the Paper Size pop-up menu (1), then click this button to open the Custom dialog box. In the Custom dialog box, specify the length and width of the paper. Utilities Click to open the Printer Utility dialog box for maintenance operations such as printhead cleaning, nozzle check pattern printing and changing the print mode.
Printer Driver Functions (Macintosh) Printer Utility Dialog Box The Printer Utility dialog box is displayed when you click Utilities in the Page Setup dialog box. (1) (2) (1) (2) Select the function you wish to perform. Display area showing the various maintenance functions, including cleaning and test pattern printing. Click the icon to start this function. For further details, refer to "Routine Maintenance".
Printer Driver Functions (Macintosh) ➡ Printhead Cleaning ➡ Printhead Deep Cleaning ➡ Enabling Low Ink Warning Note ➤ For information about printhead alignment, refer to the printed Quick Start Guide.
Printer Driver Functions (Macintosh) Print Dialog Box The Print dialog box specifies the media type and print settings to be used for your print job. To open the Print dialog box, click Print from the File menu in your application program. (3) (4) (5) (1) (6) (2) (1) (2) (3) (4) Media Type Ensure that this setting matches the type of media loaded in the printer. Grayscale Printing Click to print a grayscale version of a color document.
Printer Driver Functions (Macintosh) (5) (6) Options Specify the output destination, print order and page layout for the document you are printing. Apply Save print settings or implement previously saved print settings.
Printer Driver Functions (Macintosh) Detailed Setting Dialog Box To open the Detailed Setting dialog box, click Manual Details.
Printer Driver Functions (Macintosh) ■ Quality Panel (1) (2) (3) Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box. Print Quality Move the slider to adjust the balance between print quality and speed. Moving the slider to the right enhances print quality, and moving it to the left increases printing speed. Halftoning Select either Dither or Diffusion ink dot configurations.
Printer Driver Functions (Macintosh) ■ Special Effects Panel To display the Special Effects panel, click the Special effects display icon. (1) (5) (2) (3) (4) (1) (2) Simulate illustration This function lets you apply graphic effects to a color image without affecting the original document. Select the check box, then adjust the brightness of the image with the Contrast slider. Monochrome effects Prints a color image in a single color.
Printer Driver Functions (Macintosh) (3) (4) (5) Vivid Photo With this function, you can reproduce breathtaking sceneries in which colors, especially blues and greens, appear even more vibrant. A major feature of this function is its ability to create vivid backgrounds for fields, trees, oceans, and sky, while maintaining the natural skin tones of people who appear in the images. Photo Optimizer PRO Optimizes the color for images taken from a digital camera or scanner.
Printer Driver Functions (Macintosh) ■ Color Panel To display the Color panel, click the Color display icon. (1) (2) (3) (4) (5) (6) (1) Color Correction Select a color correction method: BJ Standard, ColorSync or None. BJ Standard is usually the optimum color correction method for printing with a BJ printer. When ColorSync is selected, you should also specify the Print Type and Printer Profile settings.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) Print Type For printing that emphasizes intermediate colors, select Photo. For printing that emphasizes the brightness of primary colors, select Graphics. For documents that contain large amounts of a single color, select Spot Color. Printer Profile Select optimized color characteristics (a profile) for the media type and other factors. Gamma Correction This function adjusts the contrast on colors other than black and white.
Printer Driver Functions (Macintosh) Options Dialog Box To open the Options dialog box, click Options in the Print dialog box. (1) (7) (2) (3) (4) (1) (5) (6) Layout Use this function to print more than one page on a single sheet of paper. Typically, this is set to 1 Page/Sheet Printing. If another option is selected, Page Order and Border can be specified.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) (7) 2 Page/Sheet Printing, 4 Page/Sheet Printing Pages are reduced and printed so that two or four pages fit on each printed sheet. You can also select page order and whether to place a border around each page. Poster (Divided into 4) / (Divided into 9) / (Divided into 16) These enlarge and split the page across several sheets of paper. The printed sheets can then be assembled to make a large poster.
Printer Driver Functions (Macintosh) Register Settings Dialog Box To open the Register Settings dialog box, click Apply in the Print dialog box. (2) (3) (4) (5) (1) (1) (2) (3) (4) (5) Settings Displays a list of registered (saved) print settings. Import Imports a group of saved printer settings. To use the settings, select the desired settings in the Settings list, then click Import. Apply Saves the settings currently specified in the Print dialog box.
Printer Driver Functions (Macintosh) BJ Print Monitor The BJ Print Monitor displays the progress of print jobs. You can launch the BJ Print Monitor if background printing is enabled in Chooser. ■ Opening the BJ Print Monitor 1 Click Chooser from the Apple menu. 2 Set Backgrounding to On. 3 After starting a print job, select BJ Print Monitor in the application menu. The BJ Print Monitor launches.
Printer Driver Functions (Macintosh) ■ BJ Print Monitor Functions ... Click to pause printing of the specified document. ... Click to resume printing. ... Click to cancel printing of the specified document. Displays the printer status. If an error occurs, instructions on what to do are displayed. Displays the printer status and ink status with images. Displays information about the documents queued for printing. The BJ Print Monitor allows you to change the print order of documents queued for printing.
Printer Driver Functions (Macintosh) Canceling a Print Job When the BJ Print Monitor is running, you can use it to cancel or suspend the current print job. 1 Select BJ Print Monitor in the application menu. 2 Click the name of the print job you wish to cancel, then click . The document selected in the Print Monitor is deleted from the print list and the print job is cancelled. Note ➤ To suspend printing, click the name of the document being printed then click . To resume printing, click .
Printer Driver Functions (Macintosh) Using the Printer with a Network The printer can be used with an Ethernet network environment. Follow the steps described below to connect the printer to the network. ■ Before Setting up the Printer Install the printer driver on each network computer that will use the printer. For information on installation, refer to the printed Quick Start Guide. ■ Printer Setup To use the printer on a network, first set up the print server, then set up each client machine.
Printer Driver Functions (Macintosh) 4 Click Share. 5 Confirm that S300 server is selected in Enter new print server name, then click Send. 6 Confirm that the new print server name has been added to Current print servers, then click Close. 7 Click the close box to close the Chooser. • Client setup procedure 1 Select Chooser from the Apple menu. 2 Select Active in AppleTalk. 3 Select the S300 (Server) icon, then select the printer server in Connected to.
Printer Driver Functions (Macintosh) ■ Checking Print Status • Checking print status from the print server To check the status of a print job from the print server, start the BJ Print Monitor by selecting BJ Print Monitor from the application menu. To close the BJ Print Monitor, select Close Status Window from the File menu. • Checking print status from a client To check the status of a print job from a client, start the BJ Status Monitor by clicking the BJ Status Monitor icon in the BJ Extras folder.
Printer Driver Functions (Macintosh) ■ BJ Status Monitor Functions Click to pause printing of the specified document. Click to resume printing. Click to cancel printing of the specified document. Note ➤ • You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item. • If you are using two or more printer servers, you can switch between the BJ Status Monitor displays.
Printer Driver Functions (Macintosh) Uninstalling Printer Drivers When a printer driver is no longer needed, use the Installer to delete all program files associated with it at the same time. Before proceeding, ensure that you save any unsaved files in any currently running applications. Note 1 Load the Setup Software & User's Guide CD-ROM. 2 Double-click the Printer Driver folder. 3 Double-click the Installer icon. 4 When the Software License Agreement is displayed, click Accept.
Routine Maintenance Routine Maintenance • When to Replace Ink Tank and Maintain Printhead • Replacing an Ink Tank • Printing the Nozzle Check Pattern • Printhead Cleaning • Printhead Deep Cleaning • Enabling Low Ink Warning • Transporting the Printer 65
Routine Maintenance When to Replace Ink Tank and Maintain Printhead When printing becomes faint or colors are incorrect, check if the printhead nozzles are clogged and clean them first. Follow the procedures below and replace an ink tank if necessary.
Routine Maintenance Replacing an Ink Tank When replacing an ink tank, check the model number very carefully. The printer will not print properly if the wrong ink tank is used, or if an ink tank is installed in the incorrect position. • Black: • Color: Note BCI-24 Black BCI-24 Color ➤ Damage caused by using a refilled cartridge is not covered by the Canon warranty. Canon recommends using only original Canon ink tanks to ensure the best quality.
Routine Maintenance 2 Remove the empty ink tank. Pull the tab on the ink tank toward you to release. color black Lift the ink tank from its slot. Do not touch the lock lever; remove only the ink tank. Important ➤ • To avoid spilling ink, do not touch the bottom of an ink tank once you have removed the protective cap. • Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
Routine Maintenance 3 Important ➤ Unpack the new ink tank and remove the orange protective cap. • Do not re-attach the protective cap once you have removed it. • To avoid spilling ink, do not touch the bottom of an ink tank once you have removed the protective cap.
Routine Maintenance 4 Insert the ink tank into the empty slot.
Routine Maintenance 5 Press on the tab until the ink tank snaps firmly into place. 6 Close the front cover. The printhead holder moves to the right. The ink tank installation process is now complete. Note ➤ • To maintain optimal print quality, use an ink tank within six months of first use. • Once an ink tank has been used, do not remove it from the printer and leave it in the open.
Routine Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects normally from the printhead nozzles, and to verify printhead alignment. Use this function when printed results are blurred or the color is incorrect. Nozzle check pattern printing can be executed from the Windows and Macintosh printer drivers, or from the printer itself.
Routine Maintenance Macintosh 1 With the printer on, load a sheet of plain letter-size paper in the printer. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup in the File menu. 3 Click Utilities to open the Printer Utilities dialog box. 4 Select Test Print from the drop-down menu, then click the Nozzle Check icon. 5 When the confirmation message is displayed, click OK.
Routine Maintenance ■ Printing the Nozzle Check Pattern through the Printer 1 With the printer on, load a sheet of plain letter-size paper in the printer. 2 Press and hold the RESUME/CANCEL button until the POWER lamp flashes twice.
Routine Maintenance ■ Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharging properly. Examine the nozzle check pattern output by the printer. Lines missing here indicate the printhead requires cleaning. Unevenness in these patterns indicates the printhead requires alignment.
Routine Maintenance Printhead Cleaning Clean the printhead if you suspect that the nozzles might be clogged. Head cleaning can be performed either from the printer drivers or from the printer itself. Note ➤ Cleaning the printhead consumes ink, so perform printhead cleaning only when necessary. ■ Cleaning the Printhead from the Printer Drivers Windows 1 Ensure that the printer is on. 2 Open the Printer Properties dialog box.
Routine Maintenance 4 Select the ink nozzles to be cleaned, then click Execute. All colors: Black: Color: 5 All nozzles Black ink nozzles Color ink nozzles When a confirmation message is displayed, click OK. Macintosh 1 Ensure that the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup from the File menu. 3 Click Utilities to open the Printer Utility dialog box.
Routine Maintenance 5 Select the ink nozzles to be cleaned, then click OK. All colors: Black: Color: All nozzles Black ink nozzles Color ink nozzles ■ Cleaning the Printhead from the Printer This operation cleans all nozzles, both black and color. Because this method also resets the printer, any print data stored in the printer is lost. 1 Ensure that the printer is on. 2 Press and hold the RESUME/CANCEL button until the POWER lamp flashes once.
Routine Maintenance Printhead Deep Cleaning If print quality does not improve by standard printhead cleaning, try deep cleaning, which is a more powerful process. Perform printhead deep cleaning from the printer driver. Note ➤ Printhead deep cleaning consumes ink, so perform this procedure only when necessary. Windows 1 Ensure that the printer is on. 2 Open the Printer Properties dialog box.
Routine Maintenance Macintosh 1 Ensure that the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup from the File menu. 3 Click Utilities to open the Printer Utility dialog box. 4 Select Cleaning from the drop-down menu, then click the Deep Cleaning icon. 5 Click OK. The POWER lamp will start flashing as printhead deep cleaning begins. Do not perform any other operations until printhead cleaning is complete.
Routine Maintenance Enabling Low Ink Warning When enabled, the low ink warning notifies you during printing if ink runs low. This feature can be enabled or disabled from the printer driver. ■ How Low Ink Warning Works Enable the low ink warning when installing a new ink tank. Reset the ink counter for the ink tank installed. When ink becomes low The low ink warning alerts.
Routine Maintenance ■ Low Ink Warning Display The '!' indicates that the ink is running low. The color ink tank is running low. BJ Status Monitor (Windows) The color ink tank is running low.
Routine Maintenance Macintosh Note ➤ When background printing is enabled, the low ink warning displays on the BJ Print Monitor (Macintosh). ➡ BJ Print Monitor ■ How to Display Accurate Low Ink Warning • Reset the ink counter every time you install a new ink tank. The ink counter is only accurate when synchronized with the actual ink level. To synchronize the counter with the actual ink level, the ink counter must be set only immediately after installing a new ink tank.
Routine Maintenance ■ Setting Low Ink Warning Note ➤ Reset the ink counter every time you install a new ink tank. Otherwise, the ink level will not display correctly. • Enabling Low Ink Warning Windows 1 Ensure that the printer is on, then open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab, then click the Low Ink Warning Setting icon. 3 Click Display low ink warning, then click Send.
Routine Maintenance 3 Select Low Ink Warning from the drop-down menu, then click the Remaining ink level setting icon. 4 Click Display low ink warning, then click Send. • Resetting Ink Counter Note ➤ Do not reset the ink counter for an ink tank that is already in use. Windows 1 Ensure that the printer is on and open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab, then click the Ink Counter Reset icon.
Routine Maintenance 2 Click Utilities to open the Printer Utility dialog box. 3 Select Remaining ink level setting from the drop-down menu, then click Ink Counter Reset. 4 Select the ink tank just installed (black or color) and click Execute.
Routine Maintenance Transporting the Printer Pack the printer carefully in its original packing materials. If you do not have the original packing materials, pack the printer carefully and thoroughly in protective material and place it inside a sturdy box. 1 Turn the printer off. 2 After making sure that the POWER lamp is off, unplug the printer. Important ➤ To protect the printer from damage, do not unplug the printer while the POWER lamp is lit or flashing.
Routine Maintenance 3 Remove the paper rest and the paper output tray. 4 Disconnect the printer cable from the computer and from the printer, then disconnect the power cord from the printer.
Routine Maintenance 5 Secure the printer with adhesive tape as shown, then pack it in a plastic bag.
Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile" if using a transport company.
Printing Media Printing Media • Compatible Media Types • Envelopes • High Resolution Paper HR-101N • Glossy Photo Paper GP-301N/GP-301 • High Gloss Photo Film HG-201 • Glossy Photo Cards FM-101 • Photo Paper Pro PR-101 • Photo Paper Pro PC-101S • Transparencies CF-102 • T-Shirt Transfers TR-201 • Banner Paper 91
Printing Media Compatible Media Types You can use the following types of paper and other media: ■ Size • Standard paper: From A5 size (5.83 x 8.27 in.) to legal size (8.5 x 14.0 in.) • Non-standard paper: From 3.54 x 4.72 in. to 8.5 x 23.0 in. • Others: Envelopes (US Com. #10 and European DL) Important ➤ Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction.
Printing Media ■ Weight 17 to 28 lb. Do not use paper heavier than this as it could jam in the printer. ■ Types The following types of media can be used. For more information about the media and the printing methods, refer to the specific sections. Plain paper: Refer to the printed Quick Start Guide.
Printing Media Envelopes Use US Com. #10 or European DL size envelopes. ■ Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below. 2 If the envelopes are curled, hold the opposite corners and gently bend them in the opposite direction. Ensure that the flap of the envelope is perfectly straight.
Printing Media 3 If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope flat and sharpen the crease. Press the envelope completely flat, working from the middle to the edge. * The above illustrations show a side view of the leading edge of the envelope. The envelopes may jam in the printer if they are not completely flat and the edges are not aligned. Ensure that no curl or puff exceeds 0.1 in.
Printing Media ■ Loading • Place envelopes lengthwise with the flap to the left and the address side facing upward. • Set the paper thickness lever to the right. • Up to 10 envelopes can be loaded at once. Paper thickness lever Note ➤ If the envelopes still do not feed properly even after removing curl, clean the paper feed roller. 1 Ensure that the printer is on, and that no paper is loaded in the printer. 2 Press and hold the RESUME/CANCEL button, then release as the POWER lamp flashes three times.
Printing Media 3 Load a sheet of plain letter-size paper in the printer. 4 Press and hold the RESUME/CANCEL button, then release as the POWER lamp flashes three times to feed the sheet. Repeat this three times. If the printer still does not feed the envelopes through even after cleaning, repeat Step 4 again. ■ Printer Driver Settings • Media Type: • Page Size: • Orientation: Envelope Select either #10 Env. or DL Env.
Printing Media High Resolution Paper HR-101N This type of paper provides better color reproduction than plain paper. It is suitable for printing business documents that feature graphics, and for photographs. ■ Loading • Load the paper with the whiter side facing up. • Set the paper thickness lever to the left. • Do not load paper higher than the limit mark. A maximum of 80 sheets can be loaded.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Resolution Paper Ensure that the setting matches the size set in the application. ■ Handling of Printed Output Do not allow more than 50 sheets to stack in the paper output tray. If the output paper is curled, it may prevent the next sheet from being ejected. In this case, or if the ink takes a long time to dry, remove each sheet as soon as it is printed.
Printing Media Glossy Photo Paper GP-301N/GP-301 This media is thicker than High Resolution Paper, with a glossy printing surface to produce printouts close to photograph quality. ■ Loading • • • • Load the paper with the whiter side facing up. Set the paper thickness lever to the left. A maximum of 10 sheets can be loaded at once. When printing on Glossy Photo Paper GP-301, do not use a loading support sheet.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Glossy Photo Paper Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Do not stack more than 10 sheets in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes).
Printing Media High Gloss Photo Film HG-201 This film has an extremely glossy surface, ideal for printing photographs with outstanding results. ■ Loading • • • • Load only one sheet at a time. Load the film with the cut corner at the upper right. If the film is curled, flatten it by curling in the opposite direction. Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Gloss Photo Film Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink dries.
Printing Media Glossy Photo Cards FM-101 Made of the same material as Glossy Photo Paper GP-301, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. To take full advantage of FM-101, make the images slightly larger than the area indicated by the perforations. ■ Loading • • • • Load the paper with the glossy side facing up. Set the paper thickness lever to the left. A maximum of 20 sheets can be loaded at once.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Glossy Photo Cards Canon 4 x 6 in. ■ Handling of Printed Output • Do not allow more than 20 sheets to stack in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes).
Printing Media Photo Paper Pro PR-101 This is thick paper with a treated surface that enhances gloss and provides superior color reproduction. It is ideal for printing high quality photographs. ■ Loading • Load only one sheet at a time. • Load the paper with the glossier side facing up. • Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • MediaType: • Page Size: Photo Paper Pro Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink dries (approx. 30 minutes). Colors in dark images may appear indistinct at first, but become clearer after about 30 minutes. • Images may smudge if you place them in an album before the ink is completely dry.
Printing Media Photo Paper Pro PC-101S Made of the same material as Photo Paper Pro PR-101, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. To take full advantage of PC-101S, make the images slightly larger than the area indicated by the perforations. This paper is ideal for printing high quality photographs. ■ Loading • Load the paper with the glossy side facing up. • Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Photo Paper Pro Select Custom Size and enter 4.67 x 8.5 in. ■ Applications Settings Enter 4.31 x 6.31 in. for Image Size. For details on how to specify the image size, refer to the application’s user manual. You may not be able to specify the size of the image correctly in some applications. ■ Handling of Printed Output Follow the instructions described in "Photo Paper Pro PC-101S".
Printing Media Transparencies CF-102 This film is ideal for printing presentation material for use with overhead projectors. ■ Loading • Place one sheet of plain letter paper under the transparencies in the sheet feeder. • Set the paper thickness lever to the left. • A maximum of 30 sheets can be loaded at once.
Printing Media • Although you can print on either side of CF-102, best results can be obtained by printing on the side toward which it curls when held by the edge. Print side ■ Printer Driver Settings • Media Type: • Page Size: Transparency Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each transparency as soon as it is printed. • Do not touch the printed surface until the ink dries (approx. 15 minutes).
Printing Media T-Shirt Transfers TR-201 This paper is used to produce iron-on transfers. The image is printed backward (mirror image) when Media Type is set to T-Shirt Transfer in the printer driver. ■ Loading • • • • Load only one sheet at a time. If the T-shirt transfer is curled, flatten it by curling it in the opposite direction. Load the paper with the side that does not have green lines facing up. Set the paper thickness lever to the right.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: T-Shirt Transfer Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each T-shirt transfer as soon as it is printed. • The T-shirt transfer should be used as soon as possible. Refer to the supplied instructions for details on how to use the paper.
Printing Media Banner Paper This is long paper that consists of consecutive sheets of letter-size paper, ideal for printing long posters or banners (up to six sheets long). ■ Preparation for Printing • When tearing the banner paper, tear off one more sheet than you actually need to print. • The maximum length for one print job is six sheets, so if you will be printing on six sheets, tear off a seven-sheet length. ■ Loading 1 Set the paper thickness lever to the right.
Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table. Ensure that the ink does not stain the table or floor.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: • Printing Type: • Copies: Plain Paper Letter Banner Printing On a Macintosh, before creating the document, select Banner Printing in the Page Setup dialog box. Must be set to 1 to print correctly.
Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Low Ink Warning Displays Ink Tank with '?' • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 117
Troubleshooting Cannot Install the Printer Driver ■ Follow the installation procedure correctly. Install the printer driver carefully following the procedures described in the printed Quick Start Guide. If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it. ➡ Uninstalling Printer Drivers Note ➤ If the Installer was forcibly terminated due to an error in Windows, Windows may be unstable.
Troubleshooting ■ If the Installer for the printer driver does not start automatically when you insert the Setup Software & User’s Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. Note ➤ Windows If you choose to install from the Run command, specify the CD-ROM drive letter and the installation file name ("msetup.exe"). The CD-ROM drive letter is computer dependent. ■ Confirm that there are no problems with the Setup Software & User’s Guide CD-ROM.
Troubleshooting Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Print Quality is Poor or Contains Errors 120
Troubleshooting Cannot Print to End of Job ■ Confirm that the Page Size setting matches the size of the paper loaded in the printer. First, check the Page Size setting in the application. Next, check the Page Size setting in the Printer Properties dialog box for Windows, or the Page Setup dialog box for Macintosh. ■ Check the amount of the free space on the hard disk. You may need to increase the amount of free space by deleting any unnecessary files.
Troubleshooting Colors are Unclear ■ Confirm the Media Type setting in the printer driver matches the type of paper loaded in the printer. If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the Main tab. If you are working in a Macintosh environment, select the Photo or Graphic icon for the Print Mode in the Print dialog box. ■ Confirm the specified ink tank is installed. When an ink tank runs out of ink, replace it with a new one.
Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it. If this does not resolve the problem, there may be a problem with your application program.
Troubleshooting Printing is Blurred/Colors are Wrong ■ Print the nozzle check pattern to ensure that ink is output correctly. If the nozzle check pattern does not print correctly, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning If the problem is not resolved after cleaning the printhead several times, replace either of the ink tanks. If print quality still remains poor, the printhead may be worn out. Contact the Customer Care Center.
Troubleshooting Straight Lines are Misaligned ■ Align the printhead. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Printhead Alignment. Follow the instructions on the screen.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup from the File menu. 2 Click Utilities. 3 Select Test Print from the drop-down menu, then click Printhead Alignment. Follow the instructions on the screen. Note ➤ Straight lines can become misaligned if the paper thickness lever has been moved. Aligning the printhead may also resolve this problem.
Troubleshooting ■ In the printer driver settings, select a higher print quality setting. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by selecting Print from the File menu. 2 For Print Mode, select Manual, then click Details.
Troubleshooting Printed Paper Curls or Ink Blots ■ Use high resolution paper or photo paper to print images that require a lot of ink, such as pictures with intense colors, or photographs. ■ Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity.
Troubleshooting Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by selecting Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon, then drag the Intensity slider to set the intensity.
Troubleshooting Back of Paper is Smudged ■ If the next page prints before the ink is dry, enable the Pause Page printer driver setting. You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to pause after each sheet has printed. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Settings dialog box.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup from the File menu. 2 Click Utilities. 3 Select Custom Settings from the drop-down menu. 4 Select Pause between pages, then click Send. ■ You may need to clean some of the printer’s internal parts. To clean the inside of the printer, follow the procedure below. 1 Load several sheets of letter-size plain paper into the printer’s paper feeder.
Troubleshooting Printed Surface is Scratched ■ Ensure that you are using suitable paper. • The paper weight must be less than 28 lb. If you use paper heavier than 28 lb., the printhead may scratch the printed surface. Clean the printhead first, then print with the correct paper. • The paper must not be curled. This problem can be resolved by simply turning the paper over. ■ When printing on thick paper, set the paper thickness lever to the right. This widens a gap between the printhead and the paper.
Troubleshooting Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity. Macintosh 1 Open the Print dialog box. The Print dialog box can be opened by clicking Print from the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon and drag the Intensity slider to set the intensity.
Troubleshooting White Streaks ■ Print the nozzle check pattern to check the ink output. If a specific color does not print in the nozzle check pattern, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning The problem can also be resolved by aligning the printhead. For details on printhead alignment, refer to "Straight Lines are Misaligned".
Troubleshooting Colors are Uneven or Streaked ■ Increase the print quality setting in the printer driver settings. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, then click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by clicking Print from the File menu. 2 For Print Mode, select Manual, then click Details.
Troubleshooting ■ Set the halftoning method to Diffusion in the printer driver settings. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Main tab, select Custom for the Print Quality setting, then click Set. 3 Click Diffusion for the Halftoning setting. Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by clicking Print from the File menu. 2 For Print Mode, select Manual, then click Details.
Troubleshooting Printer Does Not Start or Stops During Print Jobs • Printing Does Not Start • Printing Stops Before It is Completed • Printer Moves But Does Not Print • Printhead Holder Does Not Move Printer Does Not Start or Stops During Print Jobs 137
Troubleshooting Printing Does Not Start ■ Ensure that the printer is turned on. If the POWER lamp is off, press the POWER button. If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing. Note ➤ When printing a large amount of data, such as a photograph or illustration, the printer may take longer than usual to begin printing. While the POWER lamp is flashing, the computer is processing the data and sending it to the printer.
Troubleshooting ■ Ensure that the correct printer driver is selected. In Windows, ensure that Canon S300 is selected in the Print dialog box. In Macintosh, ensure that S300 is selected in the Chooser. Note ➤ In Windows, you can set the Canon S300 as the default printer. ■ Ensure that the printer port is set correctly. Windows Set "USBPRNnn" or "USBnnn" ("n" represents a number) as the printer port. 1 Click Start, then select Settings, Printers. 2 Select the Canon S300 icon.
Troubleshooting Printing Stops Before It is Completed ■ Check the status of the POWER lamp. When the POWER lamp is flashing green, the printer is processing data. Printing a large amount of data, such as a photograph or illustration, takes time for the computer to process, during which the printer may appear to not be functioning. In addition, when continuously printing material that uses a large amount of black ink on plain paper, the printer will sometimes pause.
Troubleshooting Printer Moves But Does Not Print ■ Print the nozzle check pattern to ensure that ink is output correctly. If the nozzle check pattern does not print correctly, clean the printhead. ➡ Printing the Nozzle Check Pattern ➡ Printhead Cleaning If the problem is not resolved by cleaning the printhead several times, replace either of the ink tanks. If print quality still remains poor, the printhead may be worn out. Contact the Customer Care Center.
Troubleshooting Printhead Holder Does Not Move ■ Ensure that the printer is turned on. The printhead holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is flashing green, the printer is initializing. When the POWER lamp stops flashing, open the front cover again. ■ If the front cover has been left open for a while, close and reopen it.
Troubleshooting Paper Does Not Feed Properly or Paper Jams • Paper Does Not Feed Properly • Envelopes or Postcards Do Not Feed Properly • Paper Jams Paper Does Not Feed Properly or Paper Jams 143
Troubleshooting Paper Does Not Feed Properly ■ Confirm the paper conditions. • The paper is not too thick (less than 28 lb.). • The number of sheets loaded does not exceed the recommended level. • The paper is not creased, curled or wrinkled. ➡ Compatible Media Types ■ Ensure that the left edge of the paper just touches the paper guide. ■ When printing envelopes, refer to "Envelopes" in "Printing Media", and prepare the envelopes before printing.
Troubleshooting Envelopes or Postcards Do Not Feed Properly If envelopes or postcards do not feed properly even after removing curl, clean the paper feed roller. 1 Ensure that the printer is on and no paper is loaded in the printer. 2 Press and hold the RESUME/CANCEL button, then release as the POWER lamp flashes three times. The paper roller will rotate ten times as it cleans. Repeat this three times. 3 Load a sheet of letter-size plain paper in the printer.
Troubleshooting Paper Jams Remove the paper according to the following procedure. 1 Slowly pull the paper out, either from the sheet feeder or from the paper output slot, whichever is easier. If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically. Note 2 After removing all paper, close the front cover.
Troubleshooting The POWER Lamp Flashes Orange An error has occurred in the printer. The number of orange flashes between green flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. ■ Two orange flashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button. If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL button.
Troubleshooting ■ Six orange flashes: No printhead installed Install a printhead. If the error persists after the printhead has been correctly installed, contact the Customer Care Center. ■ Seven orange flashes: Defective printhead Contact the Customer Care Center. ■ Eight orange flashes: Waste ink tank almost full The printer has a built-in waste ink tank for the ink used during printhead cleaning. Eight flashes indicates that the waste ink tank is nearly full.
Troubleshooting ■ POWER lamp flashes alternate green and orange: An error has occurred that may require you to contact the Customer Care Center. Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem remains, contact the Customer Care Center.
Troubleshooting An Error Message is Displayed on the Screen • Error Writing to USBxxx Windows • Application Error or General Protection Fault • Other Error Messages Windows • Other Error Messages Macintosh Windows An Error Message is Displayed on the Screen 150
Troubleshooting Error Writing to USBxxx Windows ■ Ensure that the printer is turned on. If the POWER lamp is off, turn the printer on. If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing. ■ Ensure that the printer is securely connected to the computer. Note ➤ If you are using a switch box or other device, remove and reconnect the printer directly to the computer and try printing again.
Troubleshooting 2 Click the Details tab, click Spool Settings, then select Print directly to the printer. In Windows 2000 or Windows XP, click the Advanced tab, then click Print directly to the printer. ■ Verify the USB port status. 1 Right-click My Computer and select Properties. 2 Click the Device Manager tab, double-click Universal Serial Bus Controller, then double-click Canon S300.
Troubleshooting ■ Ensure that the printer port setting corresponds to the printer interface connection. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 Click the Details tab (or Ports tab), then select USBPRNnn (Canon S300) or USBnnn (Canon S300) ("n" represents a number) from the Print to the following port drop-down list. ■ There may be a problem in the printer driver.
Troubleshooting Application Error or General Protection Fault Windows ■ Ensure that the application program you are using is intended for your operating system. For example, if you attempt to print with a Windows 3.1 application under Windows 98, the application may not function correctly and an error may occur. Use an application program intended for your operating system. ■ If other applications are running, close them to increase available memory, then try printing again.
Troubleshooting ■ Check the amount of free space on the hard disk. You may need to increase the amount of free space by deleting any unnecessary files. ■ If the problem occurs only when printing a specific document, try editing the document, then printing it. If this resolves the problem, there may have been a problem in the original document. If the same problem occurs with the edited document, contact the manufacturer of your application. ■ There may be a problem in the printer driver.
Troubleshooting Other Error Messages Windows ■ If the BJ Status Monitor is displayed, follow the instructions on screen. If an error occurs during printing, the BJ Status Monitor displays the error on the Printer Status tab. Follow the instructions on the screen. In Windows 98 or Windows Me, click the Guide tab for actions to be taken in response to the error. Refer to "Low Ink Warning Displays Ink Tank with '?'" for more information.
Troubleshooting ■ If one of the following messages is displayed outside of the BJ Status Monitor: Could not spool successfully due to insufficient disk space Increase the amount of free space on the disk by deleting any unnecessary files. Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running. Printer driver could not be found Uninstall the printer driver and reinstall it.
Troubleshooting Other Error Messages Macintosh ■ If a message with the format "Error No.: Xnnn" (where "X" represents a letter and "n" represents a number) is displayed: Error No.: X202 Not enough memory for printing. Increase available memory by closing any other applications currently running. Error No.: X203 There is a problem with the printer driver. Uninstall the printer driver and reinstall it. ➡ Uninstalling Printer Drivers Error No.
Troubleshooting Low Ink Warning Displays Ink Tank with '?' The ink level of an ink tank displayed with a '?' is not synchronized with its ink counter. The color ink level may not be indicated correctly. BJ Status Monitor (Windows) The color ink level may not be indicated correctly.
Troubleshooting Macintosh Note ➤ When background printing is enabled, the low ink warning displays on the BJ Print Monitor (Macintosh). ➡ BJ Print Monitor ■ Reset the ink counter from the printer driver when you replace the ink tank. ➡ Resetting Ink Counter ■ Turn the low ink warning off until you replace the ink tank to stop the warning message. Windows 1 Ensure that the printer is on and open the Printer Properties dialog box.
Troubleshooting Macintosh 1 Ensure that the printer is on and open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup in the File menu. Note 2 Click the Utilities icon to open the Printer Utilities dialog box. 3 Select Remaining ink level setting from the drop-down menu and click the Low Ink Warning Setting icon. 4 Click to clear the check box for Display low ink warning, then click Send.
Troubleshooting Windows Problems Unique to Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 98/Windows Me only) Problems Unique to Windows 162
Troubleshooting The BJ Status Monitor is Not Displayed ■ Ensure that "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 Click the Details tab, click Spool Settings and select Enable bidirectional support for this printer. In Windows 2000 or Windows XP, select Enable bi-directional support on the Ports tab.
Troubleshooting Cannot Print in Background (Windows 98/Windows Me only) ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to delete unnecessary files, or disable background printing. ■ Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Page Setup tab, then Printer control, then Background Printing.
Troubleshooting Problems Unique to the Macintosh Macintosh • Jagged Text or Graphics, or Banded Gradations • Cannot Print in Background Problems Unique to the Macintosh 165
Troubleshooting Jagged Text or Graphics, or Banded Gradations ■ Ensure that your application supports Quick Draw. If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As the S300 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.
Troubleshooting Cannot Print in Background ■ Ensure that background printing is enabled. 1 In the Apple menu, select Chooser. 2 Set Backgrounding to On. ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to remove unnecessary files, or disable background printing.
Specifications Specifications Printing method: Bubble Jet on-demand Printing resolution: 2400 (horizontal) × 1200 (vertical) dpi max. Print speed (printing with Canon standard pattern): Black printing Draft: 11 ppm Standard: 9.5 ppm Color printing Draft: 7.5 ppm Standard: 4.1 ppm Print direction: Bi-directional Print width: 8.0 in. max.
Specifications Receive buffer: 56 KB Interface: USB 1.10-compatible Interface connector: USB standard Series B receptacle (USB interface) Recommended printer cable: Material: AWG28 (data wiring pair) or AWG20 to 28 (distribution pair) Type: Twisted-pair shielded cable Length: Up to 6.4 ft. Connectors: USB standard Series B pluggable Acoustic noise level: Approx.
Specifications Power consumption: Standby: Printing: Approx. 2 W Approx. 30 W Dimensions (without a paper rest and paper output tray): 15.7 (W) × 9.8 (D) × 7.3 (H) in. Weight: Approx. 7.5 lb.
Specifications ■ Feed method: Continuous feed through auto sheet feeder For plain paper, envelopes, High Resolution Paper, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo Cards, Photo Paper Pro, Transparencies, T-shirt Transfers, Banner Paper ■ Sheet feeder capacity: Plain paper (17 lb.) High Resolution Paper Envelopes Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Photo Paper Pro PR-101 Photo Paper Pro PC-101S Transparencies T-Shirt Transfers Banner Paper 100 sheets max.
Specifications ■ Ordinary print media: Regular size: Letter, legal, A4, A5, B5, US Com.#10, European DL Custom size: width: 3.54 to 8.5 in. height: 4.72 to 23.0 in. Weight: 17 to 28 lb.
Specifications ■ Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 300, 600, 1200, 2400 dpi ■ Printhead: Black: 320 nozzles (600 dpi) Cyan, Magenta, Yellow: 128 nozzles per each color (600 dpi) ■ Ink Tanks: Capacity: Black (BCI-24 Black) Color (BCI-24 Color) approx. 300*1, approx. 580*2 approx.
Specifications ■ Printer driver operating environment: IBM PC/AT-compatible computer running on Windows 98, Windows Me, Windows 2000, Windows XP or Macintosh computers with USB interface running on Mac OS 8.6 - Mac OS 9.X ■ Hard disk space: Approx. 15 MB to install on Windows 98 and Windows Me, 30 MB on Mac OS, or approx.
Specifications ■ Printing Area To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. ( ) Printable area (light blue): The area where it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision.
Specifications A4, B5, A5 Printable Area (width x height) Size A4 8.0 × 11.4 in. (203.2 × 289.0 mm) B5 6.9 × 9.8 in. (175.2 × 249.0 mm) A5 5.6 × 7.9 in. (141.2 × 202.0 mm) 0.12 in 1.1 in Recommended printing area Printable area 1.04 in 0.2 in 0.13 in 0.
Specifications Letter, legal Printable Area (width x height) Size Letter 8.0 × 10.7 in. Legal 8.0 × 13.7 in. 0.12 in 1.1 in Recommended printing area Printable area 1.04 in 0.2 in 0.25 in 0.
Specifications Glossy Photo Cards Printable Area (width x height) Size 4.3 × 6.3 in. Glossy Photo Card 1.1 in Recommended printing area (Printable area is the same.) 1.02 in 0.2 in 0.
Specifications Photo Paper Pro (PC-101S) Printable Area (width x height) Size 4.3 × 6.3 in. Photo Paper Pro PC-101S Note ➤ The printing area of Photo Paper Pro PR-101 is identical to that of A4 size paper. For details, refer to "A4, B5, A5". 1.1 in Recommended printing area (Printable area is the same.) 1.1 in 0.16 in 0.
Specifications Envelopes Printable Area (width x height) Size US Com. #10 8.3 × 3.9 in. European DL 7.5 × 4.1 in. (190.5 × 103.2 mm) 0.13 in Printable area 0.13 in 0.12 in 1.
Specifications Banner Paper Printable Area (width x height) Size Letter: 8.0 × 65.7 in. Banner Paper 1.1 in 0.12 in 0.2 in 0.13 in 0.13 in Min. 2 sheets Max.
Index Index A Application Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 B Background printing (Macintosh) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Background printing (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Banner Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index D Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33, 79 Duplex Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26, 55 E Enabling Low Ink Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index Low Ink Warning Displays Ink Tank with '?' . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 M Media Type (Macintosh) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Media Type (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 N Network (Macintosh) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index POWER Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 POWER Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18, 147 Print Advisor (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 [Print] Dialog Box (Macintosh) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index T Transparencies CF-102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 T-Shirt Transfers TR-201 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 U Uninstalling Printer Drivers (Macintosh) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
