BUBBLE JET PRINTER User’s Guide V1
Table of Contents Table of Contents Introduction .....................................................................................................5 How to Use This Manual ................................................................................6 Safety Precautions .........................................................................................8 Printer Parts and Their Functions .................................................................14 Front View ...............................
Table of Contents Using the Printer with a Network ................................................................. 62 Uninstalling Printer Drivers .......................................................................... 66 Routine Maintenance ....................................................................................67 When to Replace Ink Tank and Maintain Print Head ................................... 68 Replacing an Ink Tank ..................................................................
Table of Contents Troubleshooting ..........................................................................................129 Cannot Install the Printer Driver ................................................................ 130 Print Quality is Poor or Contains Errors ..................................................... 132 Printer Does Not Start or Stops During Print Jobs .................................... 150 Paper Does Not Feed Properly or Paper Jams .........................................
Introduction Introduction Thank you for purchasing the Canon S330 Bubble Jet Printer. This User’s Guide provides complete explanations of the features and functions of the printer. This guide uses the following symbols to indicate important information. Always observe these instructions. Warning ➤ Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation.
How to Use This Manual How to Use This Manual To view this User’s Guide, we recommend that you use Acrobat® Reader™ 4.0 or Acrobat Reader 3.0. Please note that screens displayed by Acrobat Reader 3.0 are slightly different. Displays the previous page. Use this button to enlarge the viewing screen. Select this button in the tool bar and click within the screen. Displays the next page. Returns to the page you were previously viewing. Click to jump straight to this page.
How to Use This Manual Use this button to search for a word. Displays the table of contents. Click the heading to jump to the topic. Click the " " symbol to see the headings for each chapter. Click the " " symbol to close the headings.
Safety Precautions Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning ➤ You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.
Safety Precautions Never plug the printer into a power socket that is shared with other equipment (extension cord, double adapter, etc.). Never use the printer if the power cord is bundled or knotted. If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the printer at the power supply and call for service. Periodically unplug the printer and use a dry cloth to wipe off any dust or dirt that has collected on the plug and power outlet.
Safety Precautions ■ Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user-serviceable parts inside the printer. The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide. ■ Working around the printer Do not use flammable sprays near the printer. This could cause a fire or electric shock if the spray comes into contact with electrical components inside the printer.
Safety Precautions Caution ➤ You may cause injury or damage the printer if you ignore any of these safety precautions. ■ Choosing a location Do not install the printer in a location that is unstable or subject to excessive vibration. Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Safety Precautions ■ Power supply Never remove the plug by pulling on the cord. Do not use an extension cord. If you intend to not use the printer for a long period of time, unplug it after turning it off. Never use a power supply voltage other than that supplied in the country of purchase.
Safety Precautions ■ Working around the printer Never put your hands or fingers in the printer while it is printing. Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners. etc.) on top of the printer. If any foreign object (metal or liquid) falls into the printer, unplug the power cord and call for service. ■ Print heads and ink tanks For safety reasons store print heads and ink tanks out of the reach of small children.
Printer Parts and Their Functions Printer Parts and Their Functions • Front View • Rear View • Inside the Printer • Operation Panel 14
Printer Parts and Their Functions Front View Operation Panel For details, refer to "Operation Panel." Paper Guide When loading paper, ensure that the left edge touches this guide. To move the paper guide, pinch the guide and slide in the appropriate direction. Paper Rest Sheet Feeder Load paper here. Paper feeds automatically, one sheet at a time. Paper Output Tray Front Cover Open to replace the ink tanks or remove jammed paper.
Printer Parts and Their Functions Rear View USB Port Connects the printer to a computer through a USB port.
Printer Parts and Their Functions Inside the Printer Paper Thickness Lever Adjusts the gap between the print head and the surface of the printing paper. Print Head Lock Lever Locks the print head into the holder. Once the print head is installed, do not touch this lever. Print Head Holder Install the print head here.
Printer Parts and Their Functions Operation Panel POWER Button Press to turn the printer on or off. The printer will initialize, then print. RESUME/CANCEL Button Press to resume printing once an error has been resolved. To cancel printing in progress, press this button. POWER Lamp Off: The printer is turned off. Green: The printer is ready to print. Flashing green: The printer is preparing to print, or is currently printing. Flashing orange: An error has occurred and the printer is not ready to print.
Printer Driver Functions (Windows) Printer Driver Functions (Windows) • Opening the Printer Properties Dialog Box • Printer Properties Dialog Box Description • BJ Status Monitor Functions • Canceling a Print Job • Uninstalling Printer Drivers 19
Printer Driver Functions (Windows) Opening the Printer Properties Dialog Box The Printer Properties dialog box can be opened either from within an application or directly from the Windows Start menu. ■ Opening the Printer Properties dialog box from your application program This method is generally used to specify printer settings just before printing. The operations may vary slightly depending on your application program.
Printer Driver Functions (Windows) ■ Opening the Printer Properties dialog box directly from the Start menu This method is used for maintenance operations such as print head cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, additional tabs appear, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application.
Printer Driver Functions (Windows) Printer Properties Dialog Box Description • Main Tab • Page Setup Tab • Stamp/Background Tab • Effects Tab • Profiles Tab • Maintenance Tab Note ➤ The screens in this section refer to Windows 98/Windows Me operation. The equivalent screens for Windows 2000 and Windows XP may look slightly different.
Printer Driver Functions (Windows) Main Tab (1) (2) (3) (4) (5) (6) (1) (2) Media Type Ensure that this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. To use a custom Print quality, select Custom, then click the Set... button.
Printer Driver Functions (Windows) (3) (4) (5) (6) Color Adjustment Select the method of color adjustment. To make detailed color adjustments, select Manual, then click Set. Grayscale Printing Select to print a grayscale version of a color document. Preview before printing Before printing, select the check box to preview the layout and verify that settings are correct. Print Advisor... Click to start the Print Advisor. The Print Advisor simplifies configuration of the printer driver.
Printer Driver Functions (Windows) Page Setup Tab (1) (2) (3) (4) (5) (6) (7) (8) (1) Page Size Ensure that the correct paper size is selected. (2) Orientation Select landscape or portrait printing and ensure that it is the same orientation used in the application.
Printer Driver Functions (Windows) (3) (4) Printing Type Select the printing method from among the following: Normal-size Printing The document is printed according to the original dimensions. This setting is usually selected by default. Fit to Page Printing The document is automatically resized and printed to fit into a specified page size. Scaled Printing The document is resized when printed. When this is selected, you can specify the Printer Paper Size and Scaling.
Printer Driver Functions (Windows) (5) (6) (7) (8) Amount of Extension When you select Borderless Printing, the sections that extend beyond the paper are not printed because the image is enlarged to a size slightly larger than the paper size. You can use the slider to adjust how much the image extends beyond the paper. It is recommended that you normally set the slider to the right end. If you move the slider to the left to reduce the extension amount, a border may appear.
Printer Driver Functions (Windows) Stamp/Background Tab (1) (2) (3) (4) (5) (7) (6) (1) (2) Stamp Select the check box, then choose a stamp. Place stamp over text When Stamp is selected, you can select this check box. When selected, the stamp is printed over the print data.
Printer Driver Functions (Windows) (3) (4) (5) (6) (7) Stamp first page only When Stamp is selected, you can select this check box. When selected, the stamp is printed only on the first page. Define Stamp... This allows you to create new stamps, or modify the selected stamp. Background Select the check box, then choose the background image you wish to use. Background first page only When Background is selected, you can select this check box.
Printer Driver Functions (Windows) Effects Tab (1) (2) (3) (4) (5) (1) Simulate Illustration This function lets you apply graphic effects to a color image without affecting the original document. Select the check box, then adjust the image brightness with the Contrast slider.
Printer Driver Functions (Windows) (2) (3) (4) (5) Monochrome Effects Prints a color image in a single color. Select the check box, then choose a color or use a custom color using Select Color. Vivid Photo With this function, you can reproduce breathtaking sceneries in which colors, especially blues and greens, appear even more vibrant.
Printer Driver Functions (Windows) Profiles Tab (2) (1) (3) (4) (6) (5) (1) Printing Profiles This list displays the printing settings currently registered in the Profiles tab. The Current Settings profile contains the settings currently specified in the Main, Page Setup, Stamp/Background and Effects tabs. The Default Settings profile contains the factory default settings.
Printer Driver Functions (Windows) (2) (3) (4) (5) (6) Details Displays all the printer settings selected in Printing Profiles. Description Displays a description of the printer settings selected in Printing Profiles. You can enter the description when saving the printer settings. Add to Profiles... Click to save the settings currently specified in the Main, Page Setup, Stamp/ Background and Effects tabs. Select Current Settings in the Printing Profiles list, then click this button.
Printer Driver Functions (Windows) Maintenance Tab (1) (2) (5) (3) (6) (4) (9) (7) (10) (8) (11) (1) (2) Cleaning Click to start print head cleaning. Deep Cleaning Click to start print head deep cleaning. Use this function only if Cleaning has not improved the print quality.
Printer Driver Functions (Windows) (3) (4) Print Head Alignment Click to start the print head alignment process. For details on print head alignment, refer to the printed Quick Start Guide. Nozzle Check Click to start a nozzle check print pattern. The nozzle check ensures that print head nozzles are outputting ink normally. For details, refer to “Examining the Nozzle Check Pattern”. (5) Power Off Click to turn the printer off.
Printer Driver Functions (Windows) (11) Start Status Monitor Click to start the BJ Status Monitor, which checks and reports the printer status and the progress of printing jobs.
Printer Driver Functions (Windows) BJ Status Monitor Functions The BJ Status Monitor allows you to check the status of the printer. If an error occurs, the status monitor indicates the nature of the error and suggests an appropriate solution. When the low ink warning is enabled, the status monitor also checks the ink tanks and displays a warning message when ink is low. ■ Launching the BJ Status Monitor The BJ Status Monitor launches automatically when data is sent to the printer.
Printer Driver Functions (Windows) Note ➤ To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box, then click Start Status Monitor.
Printer Driver Functions (Windows) ■ When errors occur The BJ Status Monitor is automatically displayed when an error occurs, such as if the printer runs out of paper or if the paper jams. In such cases, take the appropriate action as described in the Printer Status tab. In Windows 98 and Windows Me, click the Guide tab and follow the instructions on screen. When paper has run out: Note ➤ For details on the BJ Status Monitor, click the Help menu, then click the topic of interest.
Printer Driver Functions (Windows) Canceling a Print Job To cancel the current print job, first open the BJ Status Monitor. Note 1 Click the Canon BJ Status Monitor icon on the taskbar. 2 Click Cancel Printing. ➤ If Cancel Printing is grayed out, press the printer's RESUME/CANCEL button to terminate the print job.
Printer Driver Functions (Windows) Uninstalling Printer Drivers Use the Uninstaller to delete the printer driver. The Uninstaller will delete all the files associated with the printer driver. 1 Click Start, then select Programs, Canon S330, Uninstall. For Windows XP, click Start, then All Programs, then Canon S330, then Uninstall. 2 Click Yes when the confirmation message appears. 3 When all the files have been deleted, click OK. The deletion of the printer driver is complete.
Printer Driver Functions (Macintosh) Printer Driver Functions (Macintosh) • Description of Print Settings • BJ Print Monitor • Canceling a Print Job • Using the Printer with a Network • Uninstalling Printer Drivers 42
Printer Driver Functions (Macintosh) Description of Print Settings • Page Setup Dialog Box • Printer Utility Dialog Box • Print Dialog Box • Options Dialog Box • Register Settings Dialog Box • Detailed Setting Dialog Box Description of Print Settings 43
Printer Driver Functions (Macintosh) Page Setup Dialog Box The Page Setup dialog box contains settings for the printed page, such as the size of the print media used and the image printed. To open the Page Setup dialog box, select Page Setup from the File menu in your application program. (1) (2) (7) (8) (3) (4) (5) (6) (9) (1) (2) Paper Size Select the size of the paper for the print job. To enter the size manually, select Custom 1 - Custom 3, then click Custom.
Printer Driver Functions (Macintosh) (3) (4) (5) (6) (7) (8) (9) Borderless Printing The image is printed on the entire paper surface, so that no margins are left on the four sides of the paper. The media types available for Borderless Printing are Photo Paper Pro, Glossy Photo Paper, Photo Paper Plus Glossy and Matte Photo Paper. For all other media types, the print quality may decrease if borderless printing is selected.
Printer Driver Functions (Macintosh) Printer Utility Dialog Box The Printer Utility dialog box is displayed when you click the Utilities button in the Page Setup dialog box. (1) (2) (1) (2) Select the function you wish to perform: Cleaning, Test Print, Remaining ink level setting, Auto Power, Quiet Mode or Custom Settings. Display area showing the various maintenance functions, including cleaning and test pattern printing. Click the icon to start this function.
Printer Driver Functions (Macintosh) ➡ Printing the Nozzle Check Pattern ➡ Print Head Cleaning ➡ Print Head Deep Cleaning ➡ How Low Ink Warning Setting Works Note ➤ For information about print head alignment, refer to the printed Quick Start Guide.
Printer Driver Functions (Macintosh) Print Dialog Box The Print dialog box specifies the media type and print settings to be used for your print job. To open the Print dialog box, select Print from the File menu in your application program. (1) (2) (3) (4) (6) (1) (2) (3) (5) Options... Specify the output destination, print order and page layout for the document you are printing. Apply... Allows you to register print settings or to implement a previously registered print setting.
Printer Driver Functions (Macintosh) (4) (5) (6) Details... Allows you to manually set the print quality and color settings in the Detailed Setting Dialog Box. (This option is only available if Manual print mode is selected.) Print Mode Select the icon that most closely resembles your document and required print results. Grayscale Printing Click to print a grayscale version of a color document.
Printer Driver Functions (Macintosh) Detailed Setting Dialog Box To open the Detailed Setting dialog box, click Manual Details. in the Print dialog box, then click (2) (1) (3) ■ Quality panel (1) Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box.
Printer Driver Functions (Macintosh) (2) (3) Print Quality Move the slider to adjust the balance between print quality and speed. Moving the slider to the right enhances print quality, and moving it to the left increases printing speed. Halftoning Select either Dither or Diffusion ink dot configurations.
Printer Driver Functions (Macintosh) ■ Special Effects Panel To display the Special Effects panel, click the Special effects display icon. (1) (2) (3) (4) (1) Simulate illustration This function lets you apply graphic effects to a color image without affecting the original document. Select the check box, then adjust the brightness of the image with the Contrast slider.
Printer Driver Functions (Macintosh) (2) (3) (4) Monochrome effects Prints a color image in a single color. Select the check box, then choose a color, or use a custom color using Select Color. Vivid Photo With this function, you can reproduce breathtaking sceneries in which colors, especially blues and greens, appear even more vibrant.
Printer Driver Functions (Macintosh) ■ Color Panel To display the Color panel, click the Color display icon. (1) (2) (3) (4) (5) (6) (1) Color Correction Select a color correction method: BJ Standard, ColorSync or None. BJ Standard is usually the optimum color correction method for printing with a BJ printer. When ColorSync is selected, you should also specify the Print Type and Printer Profile settings.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) Print Type For printing that emphasizes intermediate colors, select Photo. For printing that emphasizes the brightness of primary colors, select Graphics. For documents that contain large amounts of a single color, select Spot Color. Printer Profile Select optimized color characteristics (a profile) for the media type and other factors. Gamma Correction This function adjusts the contrast on colors other than black and white.
Printer Driver Functions (Macintosh) Options Dialog Box To open the Options dialog box, click Options... in the Print dialog box. (1) (2) (3) (4) (1) (5) (6) Layout Use this function to print more than one page on a single sheet of paper. Typically, this is set to 1 Page/Sheet Printing. If another option is selected, Page Order and Border can be specified.
Printer Driver Functions (Macintosh) (2) (3) (4) (5) (6) 2 Page/Sheet Printing/4 Page/Sheet Printing Pages are reduced and printed so that two or four pages fit on each printed page. You can also select page order and whether to place a border around each page. Poster (Divided into 4) / (Divided into 9) / (Divided into 16) These enlarge and split the print image across several sheets of paper. The printer sheets can then be assembled to make a large poster.
Printer Driver Functions (Macintosh) Register Settings Dialog Box To open the Register Settings dialog box, click the Apply... button in the Print dialog box. (1) (2) (3) (1) (2) (3) (4) (5) (4) (5) Settings Displays a list of the registered print settings. Defaults Restores the print settings selected in Settings to defaults. A check mark appears next to the selected print settings. Import Imports a set of print settings.
Printer Driver Functions (Macintosh) BJ Print Monitor The BJ Print Monitor allows you to check the progress of print jobs. You can launch the BJ Print Monitor if background printing is enabled in the Chooser utility. ■ Opening the BJ Print Monitor 1 Select Chooser from the Apple Menu. 2 Set Backgrounding to On. 3 After starting a print job, select BJ Print Monitor in the Application Menu. The BJ Print Monitor launches.
Printer Driver Functions (Macintosh) ■ BJ Print Monitor Functions ... Click to pause printing of the specified document. ... Click to resume printing. ... Click to cancel printing of the specified document. Displays the printer status. If an error occurs, instructions on what to do are displayed. Displays the printer status and ink status with images. Displays information about the documents queued for printing. The BJ Print Monitor allows you to change the print order of documents queued for printing.
Printer Driver Functions (Macintosh) Canceling a Print Job When the BJ Print Monitor is running, you can use it to cancel or suspend the current print job. 1 Select BJ Print Monitor in the Application Menu. 2 Click the name of the print job you wish to cancel, then click . The document selected in the Print Monitor is deleted from the print list and the print job is canceled. Note ➤ To suspend printing, click the name of the document being printed, then click . To resume printing, click .
Printer Driver Functions (Macintosh) Using the Printer with a Network The printer can be used with an Ethernet network environment. Follow the steps described below to connect the printer to the network. ■ Before Setting up the Printer Install the printer driver on each network computer that will use the printer. For information on installation, refer to the printed Quick Start Guide. ■ Printer Setup To use the printer on a network, first set up the print server, then set up each client machine.
Printer Driver Functions (Macintosh) 4 Click Share. 5 Confirm that S330 server is selected in Enter new print server name: then click Send. 6 Confirm that the new print server name has been added to Current print servers, then click Close. 7 Click the close box to close the Chooser. • Client setup procedure 1 Select Chooser in the Apple Menu. 2 Select Active in AppleTalk. 3 Select the S330 (Server) icon, then select the printer server in Connected to:.
Printer Driver Functions (Macintosh) ■ Checking Print Status • Checking print status from the print server To check the status of a print job from the print server, start the BJ Print Monitor. Select BJ Print Monitor in the Application Menu. To close the BJ Print Monitor, select Close Status Window in the File menu. • Checking print status from a client To check the status of a print job from a client, start the BJ Status Monitor. Click the BJ Status Monitor icon in the BJ Extras folder.
Printer Driver Functions (Macintosh) ■ BJ Status Monitor Functions .... Click to pause printing of the specified document. .... Click to resume printing. .... Click to cancel printing of the specified document. Note ➤ • You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item. • If you are using two or more printer servers, you can switch between the BJ Status Monitor displays.
Printer Driver Functions (Macintosh) Uninstalling Printer Drivers When a printer driver is no longer needed, use the Installer to delete all the program files associated with it at the same time. Before proceeding, ensure you save any unsaved files in any currently running applications. Note 1 Load the Setup Software & User's Guide CD-ROM. 2 Double-click the Printer Driver folder. 3 Double-click the Installer icon. 4 When the Software License Agreement is displayed, click Accept.
Routine Maintenance Routine Maintenance • When to Replace Ink Tank and Maintain Print Head • Replacing an Ink Tank • Resetting the Ink Counter • How Low Ink Warning Setting Works • Printing the Nozzle Check Pattern • Print Head Cleaning • Print Head Deep Cleaning • How Low Ink Warning Setting Works • Transporting the Printer 67
Routine Maintenance When to Replace Ink Tank and Maintain Print Head When printing becomes faint or colors are incorrect, see if the print head nozzles are clogged and clean them first. Follow the procedures below and replace an ink tank if necessary.
Routine Maintenance Replacing an Ink Tank When replacing an ink tank, check the model number very carefully. The printer will not print properly if the wrong ink tank is used, or if an ink tank is installed in the incorrect position. • Black: • Color: Note BCI-24 Black BCI-24 Color ➤ Damage caused by using a refilled cartridge is not covered by the Canon warranty. Canon recommends using only original Canon ink tanks to ensure the best quality.
Routine Maintenance 2 Remove the empty ink tank. Pull the tab on the ink tank toward you to release. color black Lift the ink tank from its slot. Do not touch the lock lever; remove only the ink tank. Important ➤ • Handle ink tanks carefully to avoid staining clothing or the surrounding area. • Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
Routine Maintenance 3 Important ➤ Unpack the new ink tank and remove the orange protective cap. • Do not re-attach the protective cap once you have removed it. • To avoid spilling ink, do not touch the bottom of an ink tank once you have removed the protective cap.
Routine Maintenance 4 Insert the ink tank into the empty slot.
Routine Maintenance 5 Press the tab until the ink tank snaps firmly into place. 6 Close the front cover. The print head holder moves to the right. The ink tank installation process is now complete. Note ➤ • To maintain optimal print quality, use an ink tank within six months of first use. • Once an ink tank has been used, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out and the printer may not function properly if it is reinstalled.
Routine Maintenance Resetting the Ink Counter When an ink tank is replaced, the ink counter must be reset. The low ink warning will only work properly if the ink counter is reset. ➡ How Low Ink Warning Setting Works ■ Ink Counter Reset When the front cover has been open for a certain period, a confirmation message of ink tank replacement is displayed before the next print job. Windows Note 1 Check the message, then click Yes. 2 Select the replaced ink tank, then click OK.
Routine Maintenance Macintosh Note 1 Check the message, then click Yes. 2 Select the replaced ink tank, then click OK. ➤ When both black and color ink tanks have been replaced, select both Black and Color. ■ Resetting the ink counter from the printer driver setting screen Note ➤ Do not reset the ink counter for an ink tank already in use. Windows 1 Ensure that the printer is on, then open the Printer Properties dialog box.
Routine Maintenance Macintosh 1 Ensure that the printer is on, then open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 2 Click Utilities to open the Printer Utility dialog box. 3 Select Remaining ink level setting from the drop-down menu, then click Ink Counter Reset. 4 Select the ink tank you have just installed, then click Execute.
Routine Maintenance How Low Ink Warning Setting Works The low ink warning notifies you of low ink levels during printing. The Low Ink Warning has been preset to display automatically. Note ➤ Refer to “Modifying the low ink warning setting” to change the setting if you do not want to display the Low Ink Warning. ■ What is Low Ink Warning? Reset the ink counter for the ink tank installed. When ink becomes low... The low ink warning alerts. When you install a new ink tank...
Routine Maintenance ■ Low Ink Warning Display The '!' shows a low ink level in the ink tank. The color ink is low. BJ Status Monitor (Windows) The color ink is low.
Routine Maintenance Macintosh Note ➤ When background printing is enabled, the low ink warning displays on the BJ Print Monitor (Macintosh). ➡ BJ Print Monitor ■ How to Display Low Ink Warning Correctly • Reset the ink counter every time you install a new ink tank. The ink counter is only accurate when synchronized with the actual ink level. To synchronize the counter with the actual ink level, the ink counter must be set only immediately after installing a new ink tank.
Routine Maintenance ■ Setting Low Ink Warning Note ➤ Reset the ink counter every time you install a new ink tank. Otherwise, the ink level will not display correctly. • Modifying the low ink warning setting Windows 1 Ensure that the printer is on, then open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab, then click the Low Ink Warning Setting icon.
Routine Maintenance 3 Select Low Ink Warning from the drop-down menu, then click the Remaining ink level setting icon. 4 Modify the Display low ink warning and Display a confirmation message of ink tank replacement settings, then click Send.
Routine Maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects normally from the print head nozzles, and to verify print head alignment. Use this function when printed results are blurred or the color is incorrect. Nozzle check pattern printing can be executed from the Windows and Macintosh printer drivers, or from the printer itself.
Routine Maintenance Macintosh 1 With the printer on, load a sheet of plain letter-size or A4 paper in the printer. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... from the File menu. 3 Click Utilities to open the Printer Utilities dialog box. 4 Select Test Print from the drop-down menu, then click the Nozzle Check icon. 5 When the confirmation message is displayed, click OK.
Routine Maintenance ■ Printing the Nozzle Check Pattern through the Printer 1 With the printer on, load a sheet of plain letter-size or A4 paper in the printer. 2 Hold the RESUME/CANCEL button down until the POWER lamp flashes twice.
Routine Maintenance ■ Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. K C Lines missing indicate the print head requires cleaning. M Y Unevenness in these patterns indicates the print head requires alignment.
Routine Maintenance Print Head Cleaning Clean the print head if you suspect that the nozzles might be clogged. Print head cleaning can be performed either from the printer drivers or from the printer itself. Note ➤ Cleaning the print head consumes ink, so perform print head cleaning only when necessary. ■ Cleaning the Print Head from the Printer Drivers Windows 1 Ensure that the printer is on. 2 Open the Printer Properties dialog box.
Routine Maintenance 4 Select the ink nozzles to be cleaned, then click Execute. All colors: Black: Color: 5 All nozzles Black ink nozzles Color ink nozzles When a confirmation message is displayed, click OK. Macintosh 1 Ensure that the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 3 Click Utilities to open the Printer Utility dialog box.
Routine Maintenance 5 Select the ink nozzles to be cleaned, then click OK. All colors: Black: Color: All nozzles Black ink nozzles Color ink nozzles ■ Cleaning the Print Head from the Printer This operation cleans all nozzles, both black and color. Because this method also resets the printer, any print data stored in the printer is lost. 1 Ensure the printer is on. 2 Press and hold the RESUME/CANCEL button until the POWER lamp flashes once.
Routine Maintenance Print Head Deep Cleaning If print quality does not improve by standard print head cleaning, try deep cleaning, which is a more powerful process. Perform print head deep cleaning from the printer driver. Note ➤ Print head deep cleaning consumes ink, so perform this procedure only when necessary. Windows 1 Ensure that the printer is on. 2 Open the Printer Properties dialog box.
Routine Maintenance Macintosh 1 Ensure that the printer is on. 2 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 3 Click Utilities to open the Printer Utility dialog box. 4 Select Cleaning from the drop-down menu, then click the Deep Cleaning icon. 5 Click OK. The POWER lamp will start flashing as print head deep cleaning begins.
Routine Maintenance Transporting the Printer Pack the printer carefully in its original packing materials. If you do not have the original packing materials, pack the printer carefully and thoroughly in protective material inside of a sturdy box. 1 Turn the printer off. 2 After making sure that the POWER lamp is off, unplug the printer. Important ➤ To protect the printer from damage, do not unplug the printer while the POWER lamp is lit or flashing.
Routine Maintenance 3 Remove the paper rest and the paper output tray. 4 Disconnect the printer cable from the computer and from the printer, then disconnect the power cord from the printer.
Routine Maintenance 5 Secure the printer with adhesive tape as shown, then pack it in a plastic bag.
Routine Maintenance 6 Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile" if using a transport company.
Printing Media Printing Media • Compatible Media Types • Envelopes • High Resolution Paper • Glossy Photo Paper • High Gloss Photo Film • Glossy Photo Cards • Photo Paper Pro • Photo Paper Pro for Borderless Printing • Photo Paper Plus Glossy • Matte Photo Paper • Transparencies 95
Printing Media • T-Shirt Transfers • Banner Paper 96
Printing Media Compatible Media Types You can use the following types of paper and other media. ■ Size • Standard paper: From A5 size (5.83 x 8.27 in. / 148.0 x 210.0 mm) to legal size (8.5 x 14.0 in. / 215.9 x 355.6 mm) • Non-standard paper: From 3.54 x 4.72 in to 8.5 x 23.0 in. (From 90.0 x 120.0 mm to 215.9 x 584.2 mm) • Other: Envelopes (US Com. #10 and European DL) Note ➤ Do not use the following types of paper.
Printing Media *non-Canon brand paper ■ Weight 17 to 28 lb. (64 to 105 g/m2) Do not use paper heavier than this (except for supported Canon-brand media), as it could jam in the printer. ■ Types The following types of media can be used. For more information about the media and the printing methods, refer to the specific sections. Plain paper: Refer to the printed Quick Start Guide.
Printing Media ➡ Matte Photo Paper ➡ Transparencies ➡ T-Shirt Transfers ➡ Banner Paper Compatible Media Types 99
Printing Media Envelopes Use either US Com. #10 or European DL size envelopes. ■ Preparation for Printing 1 Press down on all four corners and edges of the envelopes to flatten them as shown below. 2 If the envelopes are curled, hold the opposite corners and gently bend them in the opposite direction. Ensure that the flap of the envelope is perfectly straight.
Printing Media 3 If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope flat and sharpen the crease. Press the envelope completely flat, working from the middle to the edge. * The above illustrations show a side view of the leading edge of the envelope. The envelopes may jam in the printer if they are not completely flat and the edges are not aligned. Ensure that no curl or puff exceeds 0.1 in. (3 mm).
Printing Media ■ Loading • Place envelopes lengthwise with the flap to the left and the address side facing upward. • Set the paper thickness lever to the right. • Up to 10 envelopes can be loaded at once. Paper thickness lever Note ➤ If the envelopes still do not feed properly even after removing curl, clean the paper feed roller. 1 2 Ensure that the printer is on, and that no paper is loaded in the printer.
Printing Media 3 4 Load a sheet of plain letter-size or A4 paper in the printer. Press and hold the RESUME/CANCEL button down and release as the POWER lamp flashes three times to feed the sheet. Repeat this three times. If the printer still does not feed the envelopes through even after cleaning, repeat Step 4 again. ■ Printer Driver Settings • Media Type: • Page Size: • Orientation: Envelope Select either #10 Env. or DL Env.
Printing Media High Resolution Paper This paper provides better color reproduction than plain paper. It is suitable for printing photographs and business documents that feature graphics. ■ Loading • Load the paper with the whiter side facing up. • Set the paper thickness lever to the left. • Do not load paper higher than the limit mark. A maximum of 80 sheets can be loaded.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Resolution Paper Ensure that the setting matches the size set in the application. ■ Handling of Printed Output Do not stack more than 50 sheets in the paper output tray. If the output paper is curled, it may prevent the next sheet from being ejected. In this case, or if the ink takes a long time to dry, remove each sheet as soon as it is printed.
Printing Media Glossy Photo Paper This media is thicker than High Resolution Paper with a glossy printing surface to produce print-outs close to photograph quality. ■ Loading • • • • Load the paper with the whiter side facing up. Set the paper thickness lever to the left. A maximum of 10 sheets can be loaded at once. When printing on Glossy Photo Paper, do not use any loading support sheet.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Glossy Photo Paper Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Do not stack more than 10 sheets in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes).
Printing Media High Gloss Photo Film This film has an extremely glossy surface, ideal for printing photographs with outstanding results. ■ Loading • • • • Load only one sheet at a time. Load the film with the cut corner at the upper right. If the film is curled, flatten it by curling in the opposite direction. Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: High Gloss Photo Film Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink is fixed.
Printing Media Glossy Photo Cards Made of the same material as Glossy Photo Paper, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, Easy-PhotoPrint (for Windows) or ImageBrowser (for Macintosh). ■ Loading • • • • Load the paper with the glossy side facing up. Set the paper thickness lever to the left. A maximum of 20 sheets can be loaded at once.
Printing Media ■ Handling of Printed Output • Do not stack more than 20 sheets in the paper output tray. • Do not touch the printed surface until the ink is fixed (approx. two minutes).
Printing Media Photo Paper Pro This is thick paper with a treated surface that enhances gloss and provides superior color reproduction. It is ideal for printing high quality photographs. This media is available in Letter, A4 and 4 x 6 sizes. ■ Loading • Load only one sheet at a time. • Load the paper with the glossier side facing up. • Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Photo Paper Pro Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not stack more than 20 sheets of 4 x 6 size paper in the output tray. • Do not touch the printed surface until the ink is fixed (approx. 30 minutes). Colors in dark images may appear indistinct at first, but become clearer after about 30 minutes.
Printing Media • Be aware that some types of clear plastic folders and albums may cause the edges of the paper to turn yellow. ■ Printable Area ➡ Printing Area Note ➤ For photographs and illustrations that you want to print with Borderless Printing, create the data by using the same size as the paper size, and paste the data so that it fills the editing screen without leaving any margins. If you are using an application that allows you to set margins, set the left, right, top and bottom margins to 0.
Printing Media Photo Paper Pro for Borderless Printing Made of the same material as Photo Paper Pro, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. When printing, use the original application software, Easy-PhotoPrint (for Windows) or ImageBrowser (for Macintosh). ■ Loading • Load the paper with the glossy side facing up. • Set the paper thickness lever to the left. • A maximum of 20 sheets can be loaded at once.
Printing Media ■ Handling of Printed Output Follow the instructions described in "Photo Paper Pro".
Printing Media Photo Paper Plus Glossy This is a thick paper with a glossy water-resistant coating and provides superior color reproduction. It is ideal for printing high-quality photographs. This media is available in letter, A4 and 4 x 6 sizes. ■ Loading • Up to 10 sheets of letter-size or A4 paper can be loaded at once. Up to 20 sheets of 4 x 6 size paper can be loaded at once. • Load the paper with the glossy side facing up. • Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • MediaType: • Page Size: Photo Paper Plus Glossy Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. • Colors may change slightly if papers are stacked up before the ink is completely dry. It is recommended that you allow the ink to dry for 24 hours. • Do not attempt to dry the ink with a hair dryer or by exposing printed sheets to direct sunlight.
Printing Media ■ Printable Area ➡ Printing Area Note ➤ For photographs and illustrations that you want to print with Borderless Printing, create the data by using the same size as the paper size, and paste the data so that it fills the editing screen without leaving any margins. If you are using an application that allows you to set margins, set the left, right, top and bottom margins to 0. For instructions on setting margins, refer to the user's manual for your application.
Printing Media Matte Photo Paper This is a thick matte paper with a water-resistant coating and provides superior color reproduction. It is ideal for a variety of printing such as paper crafts, calenders and matte photos. This media is available in letter and A4 sizes. ■ Loading • Up to 10 sheets can be loaded at once. • Load the paper with the whiter side facing up. • Set the paper thickness lever to the left.
Printing Media ■ Printer Driver Settings • MediaType: • Page Size: Matte Photo Paper Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each sheet as soon as it is printed. ■ Printable Area ➡ Printing Area Note ➤ For photographs and illustrations that you want to print with Borderless Printing, create the data by using the same size as the paper size, and paste the data so that it fills the editing screen without leaving any margins.
Printing Media Transparencies This film is ideal for printing presentation material for use with overhead projectors. ■ Loading • Place one sheet of plain letter-size or A4 paper under the transparencies in the sheet feeder. • Set the paper thickness lever to the left. • A maximum of 30 sheets can be loaded at once.
Printing Media • Although you can print on either side of Transparency media, best results can be obtained by printing on the side toward which it curls when held by the edge. Print side ■ Printer Driver Settings • Media Type: • Page Size: Transparency Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each transparency as soon as it is printed. • Do not touch the printed surface until the ink dries (approx. 15 minutes).
Printing Media T-Shirt Transfers This paper is used to produce iron-on transfers. The image is printed backward (mirror image) when the Media Type is set to T-Shirt Transfer in the printer driver. Note ➤ For more information please see the instructions packaged with your media for proper loading and handling. ■ Loading • • • • Load only one sheet at a time. If the T-shirt transfer is curled, flatten it by curling it in the opposite direction.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: T-Shirt Transfer Ensure that the setting matches the size set in the application. ■ Handling of Printed Output • Remove each T-shirt transfer as soon as it is printed. • The T-shirt transfer should be used as soon as possible. Refer to the supplied instructions for details on how to use the paper.
Printing Media Banner Paper This is long paper that consists of consecutive sheets of letter-size or A4 paper, ideal for printing long posters or banners (up to six sheets long). ■ Preparation for Printing • When tearing the banner paper, tear off one sheet more than you actually need to print. • The maximum length for one print job is six sheets, so if you will be printing on six sheets, tear off a seven-sheet length. ■ Loading 1 Set the paper thickness lever to the right.
Printing Media 3 Place the printer where the printed banner output can hang over the edge of the table. Ensure that the ink does not stain the table or floor.
Printing Media ■ Printer Driver Settings • Media Type: • Page Size: Plain Paper When using A4 banner paper: A4 When using letter size banner paper: Letter • Printing Type: Banner Printing On a Macintosh, before creating the document, select Banner Printing in the Page Setup dialog box. • Copies: Must be set to 1 to print correctly.
Troubleshooting Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Have you replaced an ink tank with a new one? is Displayed • Low Ink Warning Displays Ink Tank with '?' • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh 129
Troubleshooting Cannot Install the Printer Driver ■ Follow the installation procedure correctly. Install the printer driver carefully, following the procedures described in the printed Quick Start Guide. If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it. ➡ Uninstalling Printer Drivers Note ➤ If the Installer was forcibly terminated due to an error in Windows, Windows may be unstable.
Troubleshooting ■ If the Installer for the printer driver does not start up automatically when you insert the Setup Software & User’s Guide CD-ROM, open the My Computer window, then double-click the CD-ROM icon. Note ➤ Windows If you choose to install from the Run command, you must specify the CDROM drive letter and the installation program ("MSETUP.EXE"). The CDROM drive letter is computer dependent. ■ Confirm that there are no problems with the Setup Software & User’s Guide CD-ROM.
Troubleshooting Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Print Quality is Poor or Contains Errors 132
Troubleshooting Cannot Print to End of Job ■ Confirm that the Page Size setting matches the size of the paper loaded in the printer. First, check the Page Size setting in the application. Then check the Page Size setting in the Printer Properties dialog box for Windows, or the Page Setup dialog box for Macintosh. ■ Check the amount of the free space on the hard disk. You may need to increase the amount of free space by deleting unnecessary files.
Troubleshooting Colors are Unclear ■ Confirm that the Media Type setting in the printer driver matches the type of paper loaded in the printer. If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the Main tab. If you are working in a Macintosh environment, select the Photo or Graphic icon for the Print Mode in the Print dialog box. ■ Confirm the specified ink tank is installed. When an ink tank runs out of ink, replace it with a new one.
Troubleshooting Meaningless Characters or Symbols are Printed ■ If the problem only occurs when printing a specific document, try editing the document, then printing it. If this does not resolve the situation, there may be a problem with your application program.
Troubleshooting Printing is Blurred/Colors are Wrong ■ Print the nozzle check pattern to ensure that ink is output correctly. If the nozzle check pattern does not print correctly, clean the print head. ➡ Printing the Nozzle Check Pattern ➡ Print Head Cleaning If the problem is not resolved after cleaning the print head several times, replace either of ink tanks. If print quality still remains poor, the print head may be worn out. Contact the Customer Care Center.
Troubleshooting Straight Lines are Misaligned ■ Align the print head. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Print Head Alignment. Follow the instructions on the screen.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 2 Click Utilities. 3 Select Test Print from the drop-down menu, then click Print Head Alignment. Follow the instructions on the screen. Note ➤ Straight lines can become misaligned if the paper thickness lever has been moved. Aligning the print head may also resolve this problem.
Troubleshooting ■ In the printer driver settings, select a higher print quality setting. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Main tab, click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by selecting Print in the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Quality icon, then drag the Print Quality slider to the Fine end.
Troubleshooting Printed Paper Curls or Ink Blots ■ Use high resolution paper or photo paper to print images that require a lot of ink, such as pictures with intense colors, or photographs. ■ Reduce the Intensity setting in the printer driver and try printing again. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Main tab, select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity.
Troubleshooting Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by selecting Print in the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon, then drag the Intensity slider to set the intensity.
Troubleshooting Back of Paper is Smudged ■ If the next page prints before the ink is dry, enable the Pause Page printer driver setting. You can either remove each printed sheet from the output tray as soon as it is printed, or adjust the Ink Drying Wait Time to pause after each sheet has printed. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box.
Troubleshooting Macintosh 1 Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. 2 Click Utilities. 3 Select Custom Settings from the drop-down menu. 4 Drag the Ink Drying Wait Time slider, then click Send. ■ You may need to clean some of the printer’s internal parts. To clean the inside of the printer, follow the procedure below. 1 Load several sheets of letter-size or A4 plain paper into the printer’s paper feeder.
Troubleshooting Printed Surface is Scratched ■ Ensure that you are using suitable paper. • The paper weight must be less than 28 lb. (105 g/m2). If you use non-Canon brand paper heavier than 28 lb. (105 g/m2), the print head may scratch the printed surface. Clean the print head first and print with the correct paper. • The paper must not be curled. This problem can be resolved by turning the paper over. • Before starting Borderless Printing, check the paper that you are using.
Troubleshooting ■ Reduce the Intensity setting in the printer driver and try printing again. When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Main tab, select Manual for Color Adjustment, then click Set. 3 Drag the Intensity slider to adjust the intensity.
Troubleshooting Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by selecting Print in the File menu. 2 For Print Mode, select Manual, then click Details. 3 Click the Color icon and drag the Intensity slider to set the intensity. ■ Ensure you are printing within the recommended printing area.
Troubleshooting White Streaks ■ Print the nozzle check pattern to check the ink output. If a specific color does not print in the nozzle check pattern, clean the print head. ➡ Printing the Nozzle Check Pattern ➡ Print Head Cleaning The problem can also be resolved by aligning the print head. For details on print head alignment, refer to "Straight Lines are Misaligned".
Troubleshooting Colors are Uneven or Streaked ■ Increase the print quality setting in the printer driver settings. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Main tab, click High for the Print Quality setting. Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by selecting Print in the File menu. 2 For Print Mode, select Manual, then click Details.
Troubleshooting ■ Set the halftoning method to Diffusion in the printer driver settings. Windows 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Main tab, select Custom for the Print Quality setting, then click Set. 3 Click Diffusion for the Halftoning setting. Macintosh 1 Open the Print dialog box. The Print dialog box can normally be opened by selecting Print in the File menu. 2 For Print Mode, select Manual, then click Details.
Troubleshooting Printer Does Not Start or Stops During Print Jobs • Printing Does Not Start • Printing Stops Before It is Completed • Printer Moves But Does Not Print • Print Head Holder Does Not Move Printer Does Not Start or Stops During Print Jobs 150
Troubleshooting Printing Does Not Start ■ Ensure that the printer is turned on. If the POWER lamp is off, press the POWER button. If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing. Note ➤ When printing a large amount of data, such as a photographs or illustrations, the printer may take longer than usual to begin printing. While the POWER lamp is flashing, the computer is processing the data and sending it to the printer.
Troubleshooting ■ Ensure that the correct printer driver is selected. In Windows, ensure that Canon S330 is selected in the Print dialog box. In Macintosh, ensure that S330 is selected in the Chooser. Note ➤ In Windows, you can set the Canon S330 as the default printer. ■ Ensure that the printer port is set correctly. Windows Set "USBPRNnn" or "USBnnn" ("n" represents a number) as the printer port. 1 Click Start, then Settings, then Printers. 2 Select the Canon S330 icon.
Troubleshooting Printing Stops Before It is Completed ■ Check the status of the POWER lamp. When the POWER lamp is flashing green, the printer is processing data. Printing a large amount of data, such as a photos or graphics, takes time for the computer to process the data, during which the printer may appear to not be functioning. In addition, when continuously printing material that uses a large amount of black ink on plain paper, the printer will sometimes pause.
Troubleshooting Printer Moves But Does Not Print ■ Print the nozzle check pattern to ensure that ink is output correctly. If the nozzle check pattern does not print correctly, clean the print head. ➡ Printing the Nozzle Check Pattern ➡ Print Head Cleaning If the problem is not resolved by cleaning the print head several times, replace either of ink tanks. If print quality still remains poor, the print head may be worn out. Contact the Customer Care Center.
Troubleshooting Print Head Holder Does Not Move ■ Ensure that the printer is turned on. The print head holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is flashing green, the printer is initializing. When the POWER lamp stops flashing, open the front cover again. ■ If the front cover has been left open for a while, close and reopen it.
Troubleshooting Paper Does Not Feed Properly or Paper Jams • Paper Does Not Feed Properly • Envelopes or Postcards Do Not Feed Properly • Paper Jams Paper Does Not Feed Properly or Paper Jams 156
Troubleshooting Paper Does Not Feed Properly ■ Confirm the paper conditions. • If non-Canon brand media, the paper is not too thick (less than 28 lb. / 105g/m2). • The number of sheets loaded does not exceed the recommended level. • The paper is not creased, curled or wrinkled. ➡ Compatible Media Types ■ Ensure that the left edge of the paper touches the paper guide. ■ When printing envelopes, refer to "Envelopes" in "Printing Media" and prepare the envelopes before printing.
Troubleshooting Envelopes or Postcards Do Not Feed Properly If envelopes or postcards do not feed properly even after removing curl, clean the paper feed roller. 1 Ensure that the printer is on and no paper is loaded in the printer. 2 Press and hold the RESUME/CANCEL button down, then it release when the POWER lamp flashes three times. The paper roller will rotate ten times as it cleans. Repeat this three times. 3 Load a sheet of letter-size or A4 plain paper in the printer.
Troubleshooting Paper Jams Remove the paper according to the following procedure. 1 Slowly pull the paper out, either from the sheet feeder or from the paper output slot, whichever is easier. If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically. Note 2 After removing all paper, close the front cover.
Troubleshooting The POWER Lamp Flashes Orange An error has occurred in the printer. The number of orange flashes between green flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. ■ Two flashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button. If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL button.
Troubleshooting ■ Six flashes: No print head installed Install a print head. ■ Seven flashes: Defective print head Contact the Customer Care Center. ■ Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing.
Troubleshooting ■ POWER lamp flashes alternate green and orange: An error has occurred that may require you to contact the Customer Care Center. Turn the printer off and unplug it from the power supply. Plug the printer back in and turn it back on. If the problem remains, contact the Customer Care Center.
Troubleshooting An Error Message is Displayed on the Screen • Error Writing to USBxxx Windows • Application Error or General Protection Fault • Other Error Messages Windows • Other Error Messages Macintosh Windows An Error Message is Displayed on the Screen 163
Troubleshooting Error Writing to USBxxx Windows ■ Ensure that the printer is turned on. If the POWER lamp is off, turn the printer on. If the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing. ■ Ensure that the printer is securely connected to the computer. Note ➤ If you are using a switch box or other device, remove and reconnect the printer directly to the computer, then try printing again.
Troubleshooting 2 Click the Details tab, then Spool Settings, then select Print directly to the printer. In Windows 2000 or Windows XP, click the Advanced tab, then click Print directly to the printer. ■ Verify the USB port status. 1 Right-click My Computer, then select Properties. 2 On the Device Manager tab, double-click Universal serial bus controller, then double-click Canon S330. In Windows 2000 or Windows XP, click the Hardware tab, then click Device Manager.
Troubleshooting ➡ Opening the Printer Properties dialog box directly from the Start menu 2 Click the Details tab (or Ports tab), then select USBPRNnn (Canon S330) or USBnnn (Canon S330) ("n" represents a number) from the Print to the following port drop-down list. ■ There may be a problem in the printer driver. Uninstall the printer driver and reinstall it. ➡ Uninstalling Printer Drivers Also refer to the Troubleshooting section of the printed Quick Start Guide.
Troubleshooting Application Error or General Protection Fault Windows ■ Ensure that the application program you are using is intended for your operating system. For example, if you attempt to print with a Windows 3.1 application under Windows 98, the application may not function correctly and an error may occur. Use an application program intended for your operating system. ■ If other applications are running, close them to increase available memory, then try printing again.
Troubleshooting ■ Check the amount of free space on the hard disk. You may need to increase the amount of free space by deleting any unnecessary files. ■ If the problem only occurs when printing a specific document, try editing the document, then printing it. If this resolves the problem, there may have been a problem in the original document. If the same problem occurs with the edited document, contact the manufacturer of your application. ■ There may be a problem with the printer driver.
Troubleshooting Other Error Messages Windows ■ If the BJ Status Monitor is displayed, follow the instructions on screen. If an error occurs during printing, the BJ Status Monitor displays the error on the Printer Status tab. Follow the instructions on screen. In Windows 98 or Windows Me, click the Guide tab for actions to be taken in response to the error. Refer to "Low Ink Warning Displays Ink Tank with '?'" for more information.
Troubleshooting ■ If one of the following messages is displayed outside of the BJ Status Monitor: Could not spool successfully due to insufficient disk space Increase the amount of free space on the disk by deleting unnecessary files. Could not spool successfully due to insufficient memory Increase available memory by closing any other applications currently running. Printer driver could not be found Uninstall the printer driver and reinstall it.
Troubleshooting Other Error Messages Macintosh ■ If a message with the format "Error No.: Xn" (where "X" represents a letter and "n" represents a number) is displayed: Error No.: X202 Not enough memory for printing. Increase available memory by closing any other applications currently running. Error No.: X203 There is a problem with the printer driver. Uninstall the printer driver and reinstall it. ➡ Uninstalling Printer Drivers Error No.
Troubleshooting Have you replaced an ink tank with a new one? is Displayed If the front cover has been open for a certain period, a confirmation message of ink tank replacement may be displayed before the next print job. ■ If the ink tank has been replaced with a new one: Click Yes to reset the ink counter. ■ If the front cover has been open for a while (the ink tank has not been replaced): Click No to close the dialog box. ■ You can choose to disable the display of a confirmation message.
Troubleshooting Low Ink Warning Displays Ink Tank with '?' The ink level of an ink tank displayed with a '?' is not synchronized with its ink counter. The color ink level may not be correctly displayed. BJ Status Monitor (Windows) BJ Status Dialog (Macintosh) The color ink level may not be correctly displayed.
Troubleshooting Macintosh Note ➤ When background printing is enabled, the low ink warning displays on the BJ Print Monitor (Macintosh). ➡ BJ Print Monitor ■ Reset the ink counter from the printer driver when you replace the ink tank.
Troubleshooting 2 On the Maintenance tab, click the Low Ink Warning Setting icon. 3 Clear the check box for Display low ink warning, then click Send. Macintosh 1 Ensure that the printer is on, then open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. Note 2 Click Utilities to open the Printer Utilities dialog box. 3 Select Remaining ink level setting from the drop-down menu and click the Low Ink Warning Setting icon.
Troubleshooting Windows Problems Unique to Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 98/Windows Me only) Problems Unique to Windows 176
Troubleshooting The BJ Status Monitor is Not Displayed ■ Ensure that "Enable bi-directional support for this printer" is selected. 1 Open the Printer Properties dialog box from the Start menu. ➡ Opening the Printer Properties dialog box directly from the Start menu 2 On the Details tab, click Spool Settings, then select Enable bidirectional support for this printer. In Windows 2000 or Windows XP, select Enable bi-directional support on the Ports tab.
Troubleshooting Cannot Print in Background (Windows 98/Windows Me only) ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to delete unnecessary files, or disable background printing. ■ Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ➡ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control... then select Background Printing.
Troubleshooting Problems Unique to the Macintosh Macintosh • Jagged Text or Graphics, or Banded Gradations • Cannot Print in Background Problems Unique to the Macintosh 179
Troubleshooting Jagged Text or Graphics, or Banded Gradations ■ Ensure that your application supports Quick Draw. If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As the S330 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.
Troubleshooting Cannot Print in Background ■ Ensure that background printing is enabled. 1 In the Apple menu, select Chooser. 2 Click Backgrounding on. ■ Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to remove unnecessary files, or disable background printing.
Specifications Specifications Printing method: Bubble Jet on-demand Printing resolution: 2400 (horizontal) × 1200 (vertical) dpi. max. Print speed (printing with Canon standard pattern): Black printing Draft: 14 ppm Standard: 10.5 ppm Color printing Draft: 10 ppm Standard: 4.7 ppm Print direction: Bi-directional Print width: 8.0 in. (203.2 mm) max. (for borderless printing: 8.5 in./216.
Specifications Receive buffer: 56 KB Interface: USB 2.0-compatible Interface connector: USB standard Series B receptacle (USB interface) Recommended printer cable: Material: AWG28 (data wiring pair) or AWG20 to 28 (distribution pair) Type: Twisted-pair shielded cable Length: Up to 16.4 ft. (5.0 m) Connectors: USB standard Series B pluggable Acoustic noise level: Approx.
Specifications Europe Australia Power consumption: Standby: Printing: AC 230 V±10%, 50 Hz AC 240 V, 50 Hz Approx. 2 W Approx. 30 W Dimensions (without a paper rest and paper output tray): 15.35 (W) × 9.76 (D) × 7.28 (H) in 390 (W) × 248 (D) × 185 (H) mm Weight: Approx. 7.48 lb. (3.
Specifications ■ Feed method: Continuous feed through auto sheet feeder For Plain Paper, Envelopes, High Resolution Paper, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo Cards, Photo Paper Pro, Photo Paper Plus Glossy, Matte Photo Paper, Transparencies, T-shirt Transfers, Banner Paper ■ Sheet feeder capacity: Plain Paper (17 lb.
Specifications ■ Ordinary print media: Regular size: Letter, legal, A4, A5, B5, US Com.#10, European DL Custom size: width: 3.54 to 8.5 in. (90.0 to 215.9 mm) height: 4.72 to 23.0 in. (120.0 to 584.2mm) Weight: 17 to 28 lb.
Specifications ■ Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 300, 600, 1200, 2400 dpi ■ Print Head: Black: 320 nozzles (600 dpi) Cyan, Magenta, Yellow: 128 nozzles per each color (600 dpi) ■ Ink Tanks: Capacity: Black (BCI-24 Black) Color (BCI-24 Color) approx. 300*1, approx. 580*2 approx.
Specifications ■ Printer driver operating environment: IBM PC/AT-compatible computer running on Windows 98, Windows Me, Windows 2000, Windows XP or Macintosh computers with USB interface running on Mac OS 8.6 - Mac OS 9.X ■ Hard disk space: Approx. 15 MB to install on Windows 98 and Windows Me, 30 MB on Mac OS 8.6Mac OS 9.X, or approx. 25 MB on Windows 2000 and Windows XP (including temporary files) Note ➤ Use the system under the following operating environment.
Specifications ■ Printing Area To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. ( ) Printable area (light blue): The area where it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision.
Specifications A4, B5, A5, 4" x 6" Note Size Printable Area (width x height) A4 8.0 × 11.4 in. (203.2 × 289.0 mm) B5 6.9 × 9.8 in. (175.2 × 249.0 mm) A5 5.6 × 7.9 in. (141.2 × 202.0 mm) 4" x 6" 5.6 × 7.9 in. (94.8 × 144.4 mm) ➤ When printing on Photo Paper Pro, Glossy Photo Paper, Photo Paper Plus Glossy and Matte Photo Paper, selection of "Borderless Printing" enables you to make prints with no margins.
Specifications 0.12 in. 1.1 in. Recommended printing area Printable area 1.04 in. 0.2 in. 0.13 in. 0.13 in.
Specifications Letter, Legal Note Size Printable Area (width x height) Letter 8.0 × 10.7 in. (203.2 × 271.4 mm) Legal 8.0 × 13.7 in. (203.2 × 347.6 mm) ➤ When printing on Photo Paper Pro, Glossy Photo Paper, Photo Paper Plus Glossy and Matte Photo Paper, selection of "Borderless Printing" enables you to make prints with no margins. However, borderless printing may cause the top and bottom edges of paper to decrease in print quality or smeared. 0.12 in. 1.1 in.
Specifications Envelopes Size Printable Area (width x height) European DL 7.5 × 4.1 in. (190.5 × 103.2 mm) US Com. #10 8.3 × 3.9 in. (211.8 × 98.0 mm) 0.13 in. Printable area 0.13 in. 0.12 in. 1.04 in.
Specifications Banner Paper Size Printable Area (width x height) Banner Paper A4: 8.0 × 69.8 in. (203.2 × 1774.0 mm) Letter: 8.0 × 65.7 in. (203.2 × 1668.4 mm) 1.1 in. 0.12 in. 0.2 in. 0.13 in. 0.13 in. Min. 2 sheets Max.
Index Index A Amount of Extension Application Error 27 167 B Background printing (Macintosh) Background printing (Windows) Banner Paper BCI-24 Black BCI-24 Color BJ Print Monitor (Macintosh) BJ Status Dialog (Macintosh) BJ Status Monitor (Macintosh) BJ Status Monitor (Windows) Booklet Printing Borderless Printing 59 178 126 69 69 59 78, 173 65 37, 78, 169, 173, 177 26 45 Canceling a Print Job (Macintosh) Canceling a Print Job (Windows) Chooser (Macintosh) 61 40 59 C 195
Index Cleaning Client (Macintosh) Compatible Media Types 34, 46, 86 63 97 D Deep Cleaning Duplex Printing 34, 89 27, 57 E Enabling Low Ink Warning Envelopes Error Message 77 100 163, 169, 171 F Fit to Page Printing Front cover 26, 57 15, 155 G Gamma Correction (Macintosh) General Protection Fault Glossy Photo Cards Glossy Photo Paper 55 167 110 106 High Gloss Photo Film High Resolution Paper 108 104 H 196
Index I Ink Counter Reset Ink Tank 35, 75 68, 69 Low Ink Warning Low Ink Warning Displays Ink Tank with '?' 35, 77 173 L M Matte Photo Paper Media Type (Macintosh) Media Type (Windows) 120 48 23 N Network (Macintosh) Nozzle Check Pattern 62 85 Opening the Printer Properties Dialog Box (Windows) 20 O P Page Setup Dialog Box (Macintosh) Page Size (Windows) paper feed roller Paper Guide Paper Jams Paper Output Tray Paper Rest 44 25 102, 158 15 159 15 15 197
Index Paper Size (Macintosh) Paper Thickness Lever Photo Optimizer PRO (Macintosh) Photo Optimizer PRO (Windows) Photo Paper Plus Glossy Photo Paper Pro Photo Paper Pro for Borderless Printing PICT File (Macintosh) Poster Poster Printing POWER Button POWER Lamp Preview before printing Print Advisor (Windows) Print Dialog Box (Macintosh) Print Head Holder Print Head Lock Lever Print Mode (Macintosh) Print server (Macintosh) Printable area Printer Driver (Macintosh) Printer Driver (Windows) Printer port Prin
Index R Replacing an Ink Tank RESUME/CANCEL Button 69 18 S Sheet Feeder Simulate illustration (Macintosh) Simulate Illustration (Windows) Specifications 15 52 30 182 Transparencies Transporting the Printer T-Shirt Transfers 122 91 124 T U Uninstalling Printer Drivers (Macintosh) Uninstalling Printer Drivers (Windows) USB Port 66 41 16, 165 V Vivid Photo 31, 53 W When to Replace Ink Tank and Maintain Print Head 68 199