Software Starter Guide

Appendices

Cause 2:

The camera may have been recognized as another device under the

following circumstances (Windows only).

•TheÅcameraÅwasÅconnectedÅtoÅtheÅcomputerÅbeforeÅtheÅUSBÅdriverÅwasÅ

installed.

•TheÅ[ScannersÅandÅCameras]ÅiconÅorÅtheÅ[ScannersÅandÅCameras]Åfolder ÅcannotÅ

beÅfoundÅinÅtheÅ[ControlÅPanel]ÅorÅtheÅ[PrintersÅandÅOther ÅHardware]Åwindow.

• YourÅcameraÅmodelÅname,Å[CanonÅCamera]ÅorÅaÅcameraÅiconÅdoesÅnot

ÅdisplayÅ

inÅtheÅ[ScannersÅandÅCamerasÅProperties]ÅdialogÅorÅtheÅ[Scanners ÅandÅ

Cameras]Åfolder.

Solution:

DeleteÅtheÅdeviceÅwithÅtheÅfollowingÅprocedures.Å

1. DisplayÅtheÅ[DeviceÅManager]Ådialog.

Windows Vista: ClickÅtheÅ[Start]Åmenu,Å[ControlÅPanel],Å[SystemÅandÅ

Maintenance],Å[System],ÅandÅTask ÅlistÅ[DeviceÅManager].

Windows XP: ClickÅtheÅ[Start]Åmenu,Å[ControlÅPanel],Å[PerformanceÅandÅ

Maintenance],Å[System],Å[Hardware]Åtab,ÅandÅtheÅ[DeviceÅMana ger]Åbutton.

Windows 2000: ClickÅtheÅ[Start]Åmenu,Å[Settings],Å[ControlÅPanel],Å[System],Å

[Hardware]Åtab,ÅandÅtheÅ[DeviceÅManager]

Åbutton.

2. ClickÅtheÅÅsymbolÅbesideÅtheÅ[OtherÅdevices],Å[PortableÅDevices]Åand/orÅ

[ImagingÅdevices]Åcategory.

YourÅcameraÅmodelÅnameÅorÅ[CanonÅCamera] ÅwillÅdisplayÅin ÅtheseÅcategoriesÅ

ifÅitÅisÅbeingÅrecognizedÅasÅanÅ“other”Ådevice.

3. SelectÅyourÅcameraÅmodelÅnameÅorÅ[CanonÅCamera],Åright-clickÅandÅselectÅ

[Delete].

You must be authorized as a Computer System Administrator to delete

devices.

There are other potential reasons for the problem if the “Other

devices”, “Portable Devices” or “Imaging devices” categories do not

appear or your camera model name or [Canon Camera] does not appear.

Proceed to Step 5, and temporarily quit the procedures.