User guide

Troubleshooting

If you think there is a problem with SELPHY, rst, check the following. If the items below do not solve your

problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.

Power

O Power will not turn on

• Make sure the plug is correctly connected (p. 10).

• Hold the q button pressed until the start-up image appears on the screen (p. 11).

• If you are using the battery pack NB-CP2L (sold separately) and charger adapter CG-CP200 (sold

separately), check if the battery is charged, attached correctly, and the cable is connected properly.

Printing Problems

O Cannot print

• Make sure SELPHY is turned on (p. 11).

• Make sure that the ink and paper cassettes are correctly inserted (p. 10).

• Make sure there is no slack in the ink sheet (p. 7).

• Make sure that you are using dedicated paper (p. 9).

• When the ink is spent, replace the ink cassette with a new one. When the paper is spent, rell the paper

cassette with new paper (p. 14).

• Make sure you are using the correct combination of paper, paper cassette and ink cassette (p. 7).

• Connect SELPHY to only one device at a time. If SELPHY is connected simultaneously to a digital

camera, computer and has a memory card inserted, you may not be able to print properly.

• Depending on the room temperature, SELPHY may overheat and temporarily stop operating. This is not

a malfunction. Wait until the temperature drops and printing resumes.

Cannot display/print images from memory card or USB ash memory

• Make sure the memory card is inserted all the way into the correct slot with the label facing upward

(pp. 12, 13).

• Make sure the USB ash memory is inserted all the way in the correct slot faced correctly (p. 15).

• Make sure you are using a supported image type (p. 12).

• Make sure that any memory card requiring an adapter is inserted into the adapter before being inserted

into the slot (p. 12).

Cannot print from a digital camera

• Make sure your digital camera supports PictBridge (p. 32).

• Make sure SELPHY and the digital camera are connected correctly (p. 32).

• Make sure the rechargeable battery/disposable batteries in your digital camera are not depleted. If there

is insufcient charge, replace the battery with a fully charged one, or new batteries.

Cannot print from a computer

• Make sure you installed the software according to the correct procedure (p. 28).

• Make sure SELPHY is connected directly to a port on the computer with the USB cable (p. 29).

• Problems Exclusive to Windows: Make sure the printer is not set to ofine.

If it is, right-click the printer icon and cancel the ofine setting.

• Problems Exclusive to Macintosh: Make sure SELPHY is registered on the Printer List (p. 29).

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