User manual

148
When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the
information in the event log and the Storage Server log file.
Actions Required When Recording Errors Occur
Log
Cause Action
Event Storage Server Log
Error: Cannot Connect to
Camera
CameraServer
<host name>
disconnected
(<error content>)
A network error may have
occurred. Look for the cause of
the error by checking the
Winsock error code recorded in
the Storage Server log (P. 157).
Check the network (hub,
cables, etc.) for any problems
and make sure that the camera
is operating normally.
Recording frame rate
reduced due to high load
issues
–
The effective recording rate is
excessively low (50% or lower).
Sensor and motion detection
events may have been issued
too frequently.
The load on the Storage Server
CPU may be high.
Modify the recording schedule
and the motion detection
sensitivity.
Check the current CPU usage
and terminate any applications
that are a heavy load on the
CPU.
Recording paused
(Low disk space
<drive name>)
–
The load from writing recorded
data to the hard disk may be
too high.
Shorten the maximum storage
period or consider adding a
hard disk. Additionally, try to
modify the recording schedule.