Network Camera Camera Management Tool User Manual This User Manual should be read before using the network camera.
Introduction This manual describes how to configure and operate Camera Management Tool (hereafter referred to as “this tool”). Carefully read this manual before use to ensure correct use of this tool. * The cameras described in this manual may include models not available in your country and/or region. For the latest information on this product (firmware and software, user manuals, operating environment, etc.), please refer to the Canon website.
User Manuals Before using this tool, please read the user manuals included with the camera in addition to this manual. Notes 1. Any unauthorized reproduction of this manual is prohibited. 2. The contents of this manual are subject to change without any prior notice. 3. This manual has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4.
Table of Contents Introduction...................................................................................................................... 2 Precautions for Use (Disclaimer) ............................................................................................ 2 Trademarks ............................................................................................................................. 2 User Manuals.................................................................................
Chapter 3 Camera Specification File Use Saving a Camera Specification File............................................................................... 42 Saving When Exiting the Tool ............................................................................................... 42 Saving Using the Menu......................................................................................................... 43 Editing a Camera Specification File ...........................................................
Chapter Before Use This chapter provides an overview of the functions and an outline of actual operation of this tool and explains the operating environment, installation procedure, and other things you should know when using this tool.
Functions of the Camera Management Tool This tool is software for the initial setup and maintenance of Canon network cameras (hereafter referred to as “cameras”). It allows you to efficiently execute IP address settings and other basic settings required when installing cameras, and perform backup and restoration of camera settings after installation, and firmware updates to multiple cameras. Flow of Operation 1.
1 3. Advanced settings after camera installation Before Use Configure advanced settings to match the installation environment after installation is complete. Settings Page Display the Settings Page for each camera, and configure advanced settings (P. 36). You can load advanced camera settings with this tool and when necessary change settings and save them. The loaded advanced settings can then be saved to a file or to the camera (P. 54).
5. Camera maintenance The following maintenance procedures can be performed on cameras that are in operation. Maintenance can be performed on multiple cameras at the same time. • Updating the firmware (P. 60) BKUP/RSTR • Backing up the setting values (P. 63) • Restoring backed up setting values (P. 65) • Operating the memory card (P. 67) • Restarting (P. 68) • Restoring the camera to the default settings (P. 69) • Downloading logs (P. 70) Ver. x.x.1 Ver. x.x.
Operating Environment Before Use For the latest information on this product (firmware and software, user manuals, operating environment, etc.), please refer to the Canon website. 1 System Requirements The system requirements for Camera Management Tool are as follows. CPU (Recommended) Intel Core i7-2600 or higher OS*1 Windows 7 Ultimate/Windows 7 Professional/Windows 7 Enterprise/Windows 7 Home Premium SP1 32/64-bit Windows 8.1/Windows 8.1 Pro/Windows 8.
• If the Windows firewall is enabled, it may block this tool. If this happens, it is necessary to register this tool as a trusted program. For details, please refer to “Operation Guide” > “Checking Firewall Settings”. • When using multiple network cards, communication may not be performed correctly if multiple IPv4 addresses (excluding AutoIP) are specified on a single computer.
Installation Before Use This tool can be installed from the installer (installer name: VBToolsInstall.exe). For details on installation, please refer to the camera’s “Operation Guide”. 1 The icon of this tool appears on the desktop after installation.
Chapter Detecting/Setting Cameras This chapter explains the initial setup of cameras (from detection of the cameras connected to the network, through configuration of the basic settings). It also explains how to access the camera functions after the setup is complete.
Launching Camera Management Tool Launch the tool and begin camera configuration. Be sure to connect the camera to the network ahead of time. Launching The [Camera Management Tool] icon is displayed on the desktop when this tool is installed. If you double-click the icon, this tool starts and the main screen is displayed. Note In order to use this tool on a computer with the Windows firewall enabled, you need to register this tool as a trusted application for communication via the firewall.
Button Description Restore Settings Restores a camera using a setting backup file (P. 65). Memory Card Operations Mounts or unmounts the memory card inserted in the camera and acquires information (P. 67). Basic Camera Settings Makes basic camera settings, such as network, administrator password, date and time, camera name, and video settings (P. 29). Advanced Camera Settings Specify advanced camera settings (P. 54).
Detecting the Camera Detect the cameras connected to the network and then display them in the camera list in the main window. You can detect cameras of factory default setting, or automatically detect cameras connected later to add them to the camera list. Detecting Cameras with the Search Function Detect cameras that are connected to the same network as the computer in which this tool is installed, and add them to the camera list.
Note • This setting is enabled only for the cameras for which administrator accounts can be registered. So the setting can be disabled depending on the model you use. • Administrator accounts can be registered after detecting cameras as well. 4 Go back to the [Search Cameras] dialog box, and click [Search]. During the search, the following screen appears. You can stop the search part way through by clicking [Stop].
1 Click on the toolbar. A message appears for confirming whether or not to add the detected camera. 2 Click [Yes]. All the cameras that were automatically detected are added to the camera list. If you try to add a new detected camera to the list, making the number of cameras on the list exceed the maximum of 256, an error message will appear. If a camera could not be added to the list because the maximum number was exceeded, will remain green.
Viewing the Camera List The camera list displays the information of detected cameras. It allows you to check the status of cameras and select the cameras to set or operate. The camera information is not updated automatically. To retrieve the latest information, select the camera and click Information). (Update Camera Checking the Camera Status The camera status is displayed under [Connection Status] of the camera list. Connection status Description Connectable Successfully connected to the network.
Note For details on error information, please refer to “Operation Guide” > “List of Log Messages”. The error information dialog box is not displayed for some camera models. [Not connectable] or [Authentication required] Double-click [Not connectable] or [Authentication required] in [Connection Status] to display the camera authentication information dialog box, and configure settings (P. 28).
Do Not Display Thumbnails 2 Display Thumbnails Thumbnails can only be displayed for cameras with [Connectable] or [ Connectable] displayed for [Connection Status]. Thumbnails cannot be displayed when the camera is creating a panorama image or setting the camera angle. Searching in the Camera List Detecting/Setting Cameras Note Filters the cameras displayed in the camera list by a string such as the IP address or connection status.
Operations in the Camera List Selecting a Camera To select a camera to be set or operated, click a camera displayed in the camera list. The checkbox at the beginning of the line for the selected camera is selected and the line is highlighted. You can click the checkbox at the beginning of the line or choose the camera names using the Ctrl key or Shift key to select multiple cameras.
Setting Notes or a Group 2 Detecting/Setting Cameras You can assign any group name or enter a note as a remark for a camera displayed in the camera list. When the number of cameras has increased, use [Notes] or [Group Name] to sort cameras and make cameras easier to identify. Click the [Notes] or [Group Name] display item for selected cameras to display an input field. Enter the information and then press the Enter key.
Menu name Description Maintenance • • • • • • • • Restarting the Camera (P. 68) Restoring the Camera to the Default Settings (P. 69) Downloading Logs (P. 70) Mounting/Unmounting Memory Cards (P. 67) Updating the Software (P. 60) Backing Up Setting Values (P. 63) Restoring Settings (P. 65) Adding a Camera as a Trusted Site (P.
Authenticating a Camera Setting Common Authentication Information Set the common authentication information for cameras. Common authentication information is the information (administrator name and administrator password) required for authenticating cameras. The administrator name and administrator password should be the ones set in [Camera Settings] > [Basic Camera Settings] > [Admin Account] (P. 32) or [Camera Settings] > [Register Administrator Account] (P. 20).
Authenticating a Detected Camera Cameras with the [Connection Status] set to [Authentication required] or [Not connectable] in the camera list require authentication. Camera settings cannot be configured in this tool until the authentication is completed. 1 In the camera list, select the cameras for which you want to set the authentication information individually. 2 Select [Camera List] > [Camera Authentication].
Basic Camera Settings Note • Because [Basic Camera Settings] are applied to part of the camera’s [Settings Page], the camera’s [Settings Page] details change when [Basic Camera Settings] are changed. • Some of the setting items displayed in the [Basic Camera Settings] can vary by the camera model used. • If two or more different models are set, only the items common to all the models can be set together.
Note The setting fields of some setting items can be left blank. In that case, the camera settings are not changed and are left set to their original values. 4 Click [OK]. Note Depending on the [Video] category’s [Video Size Set], the [Admin Account] category’s [Administrator Name], and items in the [Network] category, the progress bar appears and the camera automatically restarts after changing settings and clicking [OK]. When the message [Settings have been set. Wait for the camera to restart.
Important If [Auto (DHCP)] is selected as the method to set the IPv4 address, the IPv4 address may not be assigned correctly in certain environments, such as when a router is present between the DHCP server and the camera. If this happens, select [Manual] and set a fixed IPv4 address. Specification Character Description Example * This is a wildcard. It can be specified for the third and fourth octets of an IP address. 192.168.100.* From 192.168.100.1 to 192.168.100.
Admin Account (1) (2) (3) Change the administrator name and administrator password. (1) [Administrator Name] Change the administrator name. The administrator name may be grayed out and unable to be changed for some camera models. (2) [Administrator Password] Enter ASCII characters (space or printable characters) for the administrator password. (3) [Confirm Administrator Password] Enter the same password as above for confirmation.
Date and Time (1) (3) (4) Detecting/Setting Cameras (2) 2 (5) (6) (1) [Settings Method] Select the Settings method for the date and time. (2) [Date], [Time] Configure the settings as follows in accordance with the [Settings Method] setting. When [Set manually] is selected Set the desired date and time. Set the time in 24-hour format in order.
Note • If a connection to the NTP server cannot be established because, for example, the IP address of the NTP server is incorrect, the date and time are not changed. • The NTP server query interval is 300 seconds. The query interval can be set on the camera settings page for some camera models. If the time of camera and that of NTP server are substantially different, it takes time to complete synchronization.
Video (1) (3) (4) (5) Detecting/Setting Cameras (2) 2 (6) (7) (8) (9) (1) [Video Size Set] Set the set of video sizes to use with the camera. (2) [H.264(2)] Select [Disable] to transmit only one stream of H.264 video. Select [Enable] to transmit two streams of H.264 video. (3) [H.264(1)]/[H.264(2)] Configure on each tab the settings for the H.264(1) and H.264(2) video to be transmitted from the camera to the Viewer. (4) [Video Size] Select the size for video transmitted from the camera.
Launching the Settings Page/Viewer You can use this tool to display the camera’s Settings Page or start Viewer. You can also check the operation and advanced settings of cameras whose basic settings have been configured. Depending on the computer environment, you may need to add the camera’s IP address as a trusted site in order to launch the Settings Page and Viewer. This tool can be used for the registration process.
Note The settings configured on the Settings Page are saved to only the camera and are not reflected in this tool. After configuring the settings, select the camera in the camera list of this tool and then click (Update Camera Information) on the toolbar to update the settings in this tool. You can launch Viewer to check the video of a camera for which the basic settings and the settings of [Settings Page] are finished. Perform this operation by selecting and setting one camera at a time.
Accessing Camera Tools You can access Camera Angle Setting Tool and admin tools from this tool. This operation can only be done with one camera at a time. Important When the security level for internet sites and intranet sites is set to [High] in Internet Explorer, it is necessary to add the IP address of the camera to the list of trusted sites (P. 36). Note The tools in the [Tools] menu that are not supported by the selected camera will appear grayed out.
Important To ensure security, exit Internet Explorer after completing the settings with Admin Tools.
Chapter Camera Specification File Use The information displayed in the camera list of this tool can be saved and edited as a camera specification file. You can load camera specification files when the tool is launched, and use them to manage more than 256 cameras.
Saving a Camera Specification File The content of the camera list can be saved as a camera specification file in the CSV format. Saved camera specification files can be configured to be loaded automatically upon next startup, or edited to be used for setting the camera. Saving When Exiting the Tool You can save a camera specification file when exiting this tool. You can also specify whether to load the camera specification file the next time the tool launches.
Saving Using the Menu Camera specification files can be saved using the following procedures while the tool is running. 1 Select [File] > [Save As]. The [Export Camera List] dialog box appears. Specify whether to include the administrator password in the camera specification file. To include the administrator password when saving the camera specification file, select [Save password.]. To also encrypt the administrator password when saving the camera specification file, select the [Encrypt password.
Editing a Camera Specification File Camera specification files saved in CSV can be edited with a spreadsheet software such as Excel, or a text editor such as Notepad. Important • If you create the camera specification file with Excel, select [CSV (Comma delimited) (* .csv)] when saving. • If you create the camera specification file with a text editor like Notepad, surround each setting item with double quotation marks, and separate the items with commas. Save the file with a .csv extension.
Export item Description Remarks uuid Unique identifier of the camera Group Group name The content entered in the camera list of this tool.
Item Description Remarks IPv4First IPv4 address (when adding manually) The IPv4 address specified when adding a camera via [Camera List] > [Add Camera] (P. 50), or adding a camera by loading a camera specification file (P. 52). Blank when the IPv4 address set in the camera is the same. PortFirst The port number specified when adding a camera via [Camera Camera HTTP/HTTPS port List] > [Add Camera] (P. 50), or adding a camera by loading a number (when adding camera specification file (P. 52).
Loading a Camera Specification File You can load a saved camera specification file after starting this tool, or configure it to be automatically loaded when this tool is started. After starting this tool, the following two methods are available for loading the camera specification file. • Select the [File] > [Open], and load the camera specification file from the [Open] dialog box. • Drag and drop the camera specification file to the camera list.
Environmental Settings and Other Items [Do Not Add new camera(s)] Select this when you want to limit cameras displayed in the list to those described in the camera specification file. If you select this, you cannot add cameras to the camera list by detection, or manually add or delete cameras.
Chapter Camera Detection/Configuration Techniques This chapter covers the procedure for assigning IP addresses using a camera specification file. It also explains how to load the settings of a camera and then copy them to another camera, or save them to a file and then apply them to multiple cameras.
Specifying an IP Address to Detect a Camera Specify the IPv4 address to detect cameras in your currently operating system, and add them to the camera list. You can either detect them one by one manually, or load the CSV file to detect multiple cameras at once. Note A maximum of 256 detected cameras can be added to the camera list. If you exceed the maximum number of cameras (256) when you try to add cameras, an error message is displayed.
3 Click [OK]. The camera is added to the camera list. Detecting Multiple Cameras Import a CSV file with the IPv4 address column edited to detect a batch of cameras. Save the camera specification file (P. 42). 2 Edit the camera specification file (P. 44). The header on the first line and the item name on the second line are required. Do not change the strings. Edit the items in the third and the lower lines except the IPv4 address parts.
Configuring Cameras Using a Settings File You can batch configure multiple cameras by loading a “settings file” based on camera specification files for each camera displayed in the camera list. Creating a Settings File For the settings file, specify the parameters such as the MAC address, IPv4 address, or camera name. It is most efficient if you save a camera list detected using the search function (P. 18) as a camera specification file, and edit it to use as a base for creating the settings file.
Importing a Settings File Match the MAC address in the camera list and the MAC address in the settings file edited in the “Creating a Settings File” section above, and apply the values of the settings file to the camera that matched. 1 Select [Camera Settings] > [Set from file], and specify the edited settings file. Enter the folder in which the settings file is saved and the file name in the input field. Alternatively, you can click [Browse] and specify the settings file in the dialog box that appears.
Advanced Camera Settings You can load advanced camera settings and when necessary change settings and save them to the camera. You can also save advanced settings as a file and load the settings on a camera from that file. Note • Copying advanced settings is only available for cameras that are the same model and use the same firmware version. • This tool does not support advanced settings of ME20F-SHN.
5 Click [Save to camera]. 4 Camera Detection/Configuration Techniques Edited advanced settings are saved to the camera selected in step 1. 6 Click [Close] in the [Advanced Camera Settings] dialog box. The [Advanced Camera Settings] dialog box closes. Saving Advanced Settings as a File Settings loaded in [Advanced Camera Settings] can be saved as a file.
Loading Advanced Settings from a File Advanced settings saved as a file can be reloaded using this tool. 1 Carry out steps 1 and 2 in “Loading Advanced Settings from a Camera and Save to a Camera” (P. 54). 2 Click [Load from file]. The [Open] dialog box appears. 3 Specify the advanced camera settings file you want to edit and click [Open]. The setting information of the specified file is loaded. When loading is finished, the [Advanced Camera Settings] dialog box appears.
(1) (2) (3) (4) 4 Camera Detection/Configuration Techniques (5) (1) Information on advanced settings load source Displays the model name, IPv4 address, and MAC address loaded to the [Advanced Camera Settings]. (2) Setting item path display Displays the path of the item selected in the setting item list. When a lower level item in the tree view is selected, the lower level item is displayed after the upper level item separated by a comma.
Chapter Camera Maintenance This chapter explains how to perform various maintenance work for cameras such as updating the firmware, backing up and restoring the settings, and mounting and unmounting memory cards.
Updating the Software You can update the firmware for multiple cameras or only update the Mobile Camera Viewer for multiple cameras without updating the firmware. Important • Do not use an update file that has been edited or manipulated. • After updating the software, the camera will restart, temporarily interrupting all connections. • Cameras cannot be operated or set while updating the software.
4 Specify the firmware file. Click [Browse] and then specify the firmware file in the dialog box that appears. 5 Camera Maintenance Note You can copy and paste the path of the [File Name]. Copy the target by pressing the Ctrl+C keys, and paste by selecting the destination row and pressing the Ctrl+V keys. You can select multiple copy destinations by holding the Ctrl key while clicking. 5 To restore the cameras to the default settings when updating the firmware, select [Restore] for [Default Settings].
Updating the Mobile Camera Viewer You can update the Mobile Camera Viewer for the camera selected in the camera list, without updating the firmware of the camera. 1 Select the camera to update the Mobile Camera Viewer in the camera list. 2 Select [Maintenance] > [Software Update] > [Mobile Camera Viewer Update]. The [Mobile Camera Viewer Update] dialog box is displayed. 3 Specify the Mobile Camera Viewer update file. Click [Browse] and specify the file in the dialog box that is displayed.
Backing Up Setting Values You can batch back up the settings of multiple cameras. The camera setting information can be loaded and then exported as a backup file. A backup file can be used to restore the same settings as when the cameras were backed up or to apply the same settings to other cameras. Important • Do not disconnect a network cable or turn off the power of a camera during the backup process. Doing so may cause a camera to malfunction.
3 Specify the save location for backup files. In the backup dialog box, the folder specified as the save location for backup files in the [Environmental Settings] dialog box is displayed as the backup destination. If you wish to change the backup destination, click [Browse] and then specify the save location in the dialog box that appears. Note • You can copy and paste the path of the [File Name].
Restoring Settings You can use backup files created with this tool to restore camera setting values. You can restore camera settings to the point in time a backup was made, or migrate settings to other cameras. Important • Do not disconnect a network cable or turn off the power of a camera during the restore process. Doing so may cause a camera to malfunction. • Do not launch this tool on multiple computers and then perform a restore simultaneously from multiple computers.
5 To restore the administrator account, select [Restore] from the [Admin Account] pull-down list. [Admin Account] cannot be set for some camera models. Important If an Admin Account restore is performed, the password setting when the backup file was created will be restored. Be sure to verify the administrator password for when the backup file was created. 6 To restore all the camera settings, select [Restore] from the [Restore all information.] pull-down list. [Restore all information.
Mounting/Unmounting Memory Cards You can mount and unmount memory cards inserted in cameras, and acquire information from the memory cards. You can also unmount memory cards in multiple cameras at the same time when, for example, turning the power of the cameras off or removing the memory cards. 1 Select the cameras for performing the memory card operation. 2 Click on the toolbar. Alternatively, you can select [Maintenance] > [Memory Card Operations]. The [Memory Card Operations] dialog box appears.
Restarting the Camera You can batch restart multiple cameras. 1 In the camera list, select the cameras to restart. 2 Select [Maintenance] > [Restart Camera]. A dialog box appears for confirming whether to restart the selected cameras. 3 Click [Yes]. The cameras restart. Note Even after a camera is restarted, [Connection Status] may still not change to [Connectable]. Click Information) to update camera information.
Restoring the Camera to the Default Settings You can batch restore default settings to multiple cameras. Important • Never turn the power of a camera off during the process to restore the default settings. If the power is turned off, the camera may no longer operate normally. • The process to restore the default settings cannot be stopped. • You should back up the current settings before restoring the default settings (P. 63). In the camera list, select the cameras to restore to default settings.
Downloading Logs The operation logs recorded in a camera unit or memory card can be downloaded and saved as a text file. 1 In the camera list, select the cameras to download logs. 2 Click [Maintenance] > [Download Log]. The [Browse For Folder] dialog box is displayed. 3 Select the folder to save the log to, and select [OK]. The message [The log file has been saved. Open the folder?] is displayed. 4 Click [Yes] or [No]. The following sub folder is created in the destination folder you selected.
Chapter Troubleshooting This chapter covers message lists and troubleshooting.
Lists of Messages Three types of messages are displayed in this tool. • Information messages (information display level messages) • Warning messages (messages urging caution) • Error messages (message indicating errors) When warning messages and error messages appear, take the corresponding measures as described in the following tables. Warning Messages Message 72 Description The specified backup file is invalid or broken. This message is displayed in the following cases. Specify a correct backup file.
Message Description • Install the firmware to the camera as directed in the entered camera information. Be sure to check the details of the camera information before installation. • This tool overwrites the Flash ROM. If the upgrade completes unsuccessfully, the camera may not operate properly. Take particular care when you proceed with the upgrade process. • Do not unplug the LAN cable or turn off the camera during installation.
Message Description Please enter the camera specification file name. A camera specification file has not been specified even though [Enable camera specification file] has been selected in the [Environmental Settings]. Please enter the camera specification file name. The specified path is unavailable.
Message Description Invalid characters were used in [Encryption Password] when executing [Back Up Settings] or [Restore Settings] in the [Maintenance] menu. Only enter alphanumeric characters, symbols, or spaces in [Encryption Password]. The Mobile Camera Viewer could not be updated, because the Mobile Camera Viewer update file is the same as the Mobile Camera Viewer on the camera or it is an older version.
Message When using H.264(2) and selecting the maximum video size, set the frame rate for both H.264(1) and (2) to 15 fps or lower. Description A setting combination that cannot be used has been set. Check the details of the message and adjust the settings. If the frame rate is 1 fps, the I frame interval cannot be set to 0.5 seconds. Cannot be set because H.264 in [ADSR] is used. When using Video Record (upload/memory card) with H.264, set the bit rate to 3072 kbps or lower.
Troubleshooting Before contacting the dealer or customer support center, check the following troubleshooting items. If a message is displayed, check the details of the message and corresponding countermeasure in “Lists of Messages” on page 72. Note A problem caused by the security software may occur. Configure to exclude the camera, or the software where the problem occurred, in your security software. Problem Solution • The [Windows Firewall] function may be turned on.
Index A D Admin Required ................................................. 22 Date and Time .................................................... 33 Admin Tools ....................................................... 38 Display Thumbnails ............................................ 22 Administrator Account ................................. 20, 32 Download Logs .................................................. 70 Administrator Name .....................................
Settings Page ..................................................... 36 Specify Range .................................................... 31 Specify Wildcard ................................................ 31 SSL/Port Number ............................................... 22 Supported Cameras ........................................... 11 System Requirements ........................................ 11 T Toolbar ............................................................... 16 Tools ......................
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