Mobile Camera Viewer Operation Guide How to Read This Manual This manual contains instructions on Mobile Camera Viewer operations. For details on camera settings, camera precautions and limitations, refer to the camera Operation Guide. Available functions will differ depending on the camera. Some operations will not be available on unsupported cameras even when functions are mentioned in this manual. The following icons are used to represent tap gestures in this manual.
Table of Contents About Mobile Camera Viewer ......................3 Operating Environment ....................................... 3 Trademarks ......................................................... 3 Connecting to the Camera ...........................4 Main Screen...................................................7 Operating the Camera ..................................9 Operations in the Video Display Area ................. 9 Magnify and Display Part of Video (Viewer PTZ).............................
About Mobile Camera Viewer Mobile Camera Viewer is a viewer for Canon network cameras that runs on mobile devices. Note that some functions may not be available depending on your user privileges. For details, consult the camera’s administrator. Operating Environment Surface, iPad, iPhone, Nexus, and Galaxy devices are supported. For information on tested mobile devices, please refer to the camera's Operation Guide. Note 3D Touch on iOS devices is not supported.
Connecting to the Camera Use the device’s web browser to connect to the camera and launch Mobile Camera Viewer. 1 Launch browser and enter the camera’s IP address. One of the following screens appears. To log into an account that requires user authentication (left screen), enter the user name and password.
Note ● The following authentication dialog box appears when the camera’s [Settings Page] > [Basic] > [Viewer] > [Default Page] is set to [Display Settings Page]. Consult the camera’s administrator and verify whether [Default Page] is set to [Display Viewer]. ● Even if the screen on the right of the previous page appears, you can connect as an account that requires user authentication by setting [User Authentication] to [ON] and entering the user name and password.
● If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded. In this case, enter the authentication information again.
Main Screen (1) (2) (3) (1) Video Display Area Displays video received from the camera. (2) Information bar Displays information, warnings, and error messages. (3) Control panel (P. 13) Displays buttons for controlling the camera.
Note The Mobile Camera Viewer’s video cannot rotate even when the camera’s [Settings Page] > [Basic] > [Viewer] > [Rotate Video Display] is set to [Rotate clockwise 90 degrees] or [Rotate counterclockwise 90 degrees]. If you want to display video in portrait orientation, turn off your mobile device’s auto rotate function, and then rotate your device.
Operating the Camera Camera control privileges are required to operate the camera. You have camera control privileges when [Release] is displayed. When [Control] is displayed, tap it to obtain camera control privileges.
Digital Zoom When a digital zoom range is available, the scroll bar for zooming will appear as follows. Without an enhanced digital zoom range With an enhanced digital zoom range (i) (ii) (i) (iii) (i) Digital zoom range The higher the zoom ratio, the lower the video quality becomes. (ii) Position where zooming pauses (iii) Enhanced digital zoom range ●Screen Tap Operations When you tap the video display area, the camera will move so that the location that was tapped is centered in the screen.
Note ● You can also operate the camera with the PTZ control panel (P. 17). ● If the video is not displayed, tap the video display area to try reconnecting to the camera.
●Drag to Move In the video display area, swipe in the direction you would like to change the camera angle. An arrow will appear and the camera angle will change in the direction of the arrow. Increasing the length of the arrow will increase the movement speed. Note This function is not available while using Viewer PTZ (P. 12). Magnify and Display Part of Video (Viewer PTZ) ● Double-tapping the video display area will magnify the video approximately 3x.
● Double-tapping while viewing magnified video cancels magnified display. ● will appear in the upper part of the video display area while viewing magnified video. Main Screen Control Panel (1) (2) (3) (4) (9) (5) (8) (6) (7) (1) Preset button (P. 15) Camera settings, such as the camera angle or exposure, are changed to presets registered in advance. (2) Home Position button (P. 15) Camera settings, such as the camera angle or exposure, are returned to the home position registered in advance.
(3) Recording Started/Stopped button (P. 16) Starts or stops recording. (4) PTZ Control button (P. 17) Displays the PTZ Control panel. (5) Control/Release button (P. 19) Enables or disables camera control privileges. (6) Disconnect button (P. 19) Disconnects from the camera. (7) Settings button (P. 20) Allows you to configure preset, video capture size, and maximum frame rate settings. (8) Control for Admin button (P.
(1) Preset button Camera settings, such as the camera angle or exposure, are changed to presets registered in advance. (2) Home Position button Camera settings, such as the camera angle or exposure, are returned to the home position registered in advance. Note Register the preset or home position beforehand using [Register Preset] (P. 21).
(3) Recording Started/Stopped button Tap the button to start recording to the memory card. Tap again to stop recording. Displayed when recording Note ● When there is 20 MB or less available space on a memory card, a message appears and recording stops. ● The recorded video cannot be viewed in Mobile Camera Viewer. To view the video, use the Recorded Video Utility.
(4) PTZ Control button Displays the PTZ Control panel. (i) (ii) (iii) (iv) (v) (i) Scroll Bar button Displays/hides scroll bars in the video display area for controlling pan, tilt, and zoom operations (P. 9). (ii) Center Position button Moves the camera position to the center of the pan and tilt range.
(iii) Pan/Tilt control button Touch and hold to pan in that direction. Release your finger to stop. Touch and hold to tilt in that direction. Release your finger to stop. (iv) Zoom control button Touch and hold to zoom in (telephoto), and touch and hold to zoom out (wide angle). Release your finger to stop. (v) Home Position button Moves to the position set as the Home Position (P. 21).
(5) Control/Release button Tap to obtain control. Tap again to release control. Displayed when camera control privileges have been obtained Note The camera cannot be controlled by multiple users simultaneously. Only the user with control privileges can control the camera. (6) Disconnect button Disconnects from the camera. The login screen will appear when you disconnect.
(7) Settings button Allows you to configure preset, incoming video size, and maximum frame rate settings. ●Preset Settings You can register current camera settings, such as the camera angle or exposure, as presets. Presets can also be deleted.
[Register Preset] Select a preset number from [Register to], select [Registered Content], enter a preset name, and then tap [Register]. Note If you select [Home Position] in [Register to], you can set the home position.
[Delete Preset] Select a preset to delete and then tap [Delete]. ●Incoming Video Settings Select whether to receive digital PTZ cropped video and select the size of the received video.
●Maximum Frame Rate Settings You can set a maximum frame rate for video received from the camera.
(8) Control for Admin button Allows you to configure focus, exposure, Clear IR Mode, day/night, and external device output settings. ●Focus [Auto] Automatically focuses on the subject.
[Manual] Tapping the button automatically adjusts the focus once, and then switches to the manual mode. You can touch and hold the (Far) and (Near) buttons to adjust the focus position in the far and near directions, respectively. [Fixed at infinity] Fixes the focus at infinity, where camera focus adjustment is not required. ●Exposure To darken the video, set a negative value. To brighten the video, set a positive value.
Note This cannot be configured when [Settings Page] > [Camera] > [Initial Settings] > [Exposure] is set to [Manual] or [Smart Shade Control] is set to [Auto]. ●Clear IR Mode Select whether to use Clear IR Mode. Selecting [ON] changes the video to monochrome and reduces distant haze or shimmering of hot air. ●Day/Night [Auto] Automatically switches between [Day Mode] or [Night Mode] to match the brightness.
[Day Mode] Color video can be viewed in the normal mode. [Night Mode] Video is shown in black and white, due to the disabling of the infrared filter. Note This can only be configured when [Clear IR Mode] is set to [OFF]. ●External Device Output You can control the output to an external device connected to the camera.
(9) Snapshot button Captures the image in the video display area, and saves the still image to the device.
●Saving a Snapshot ●Closing the Snapshot Panel Tap .
Troubleshooting Cannot connect to camera ● Check to make sure the user name and password are correct. ● Check to make sure upper-case letters have not been used in place of lowercase letters. ● Restart the web browser and connect again. ● When the browser authentication screen appears, select [Cancel], and then connect to the camera again. ● Reboot the device and connect. Cannot control the camera ● Multiple users cannot obtain control privileges simultaneously.
Viewer disconnects ● If the video is not displayed, tap the video display area to try reconnecting to the camera. ● Connections from authorized users and guest users are disconnected while creating a panorama image. ● Check the camera, network and device for any abnormality. ● Reboot the device and connect. Cannot register settings ● Only the admin user can register settings. ● Relaunch the web browser, reconnect to the camera, and register again. Auto lock is activated or the screen has turned off.
Display is slow ● The display may be slow for approximately the first minute using an SSL connection. BIE-7099-004 © CANON INC.
