Network Video Recording Software RM Series Administrator Manual Make sure you read this manual before using the software. For support information, including software updates (patch installer), user manuals, and operating environments, see the Canon Web site.
Thank you for purchasing RM-64/RM-25/RM-9 v3.0 Network Video Recording Software (hereafter referred to as “RM-64/25/9” or “this software”). This manual also explains how to use RM-Lite v3.0 Network Video Recording Software (hereafter referred to as “RM-Lite”). For the difference between RM-64/25/9 and RM-Lite, see “About RM-Lite” (p. 30). Please read this manual before using the software. After reading this manual, keep it in a safe place for future reference.
THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
About the Manuals This product has the following manuals: • Administrator Manual (this guide) This manual is intended for the system administrator and provides information on how to operate this software product. • Viewer Operation Guide This simplified manual is intended for general users and explains how to operate the Viewer. Please also read the manuals provided with each camera, as required. This manual assumes that you display and read it on your computer’s screen.
About the Manuals Icons Indicating Products The following icons indicate information that is unique to the full product and the Lite version. Icon Meaning Features unique to the RM-64/25/9. They cannot be used with RM-Lite. Information unique to RM-Lite.
Features The RM-64/25/9 is a software product family used to monitor multiple locations using network cameras and to record and play back video from the cameras. It is possible to set up a monitoring system with a maximum of 64 cameras (when using RM-64). User access management with user groups You can create user groups to more easily manage user access. By assigning permissions for Viewer functionality to a group, you automatically assign the same permissions to each member of the group.
Setup Flow The flow from preparation before introducing the system, to operation management and maintenance is shown below. Step 1 Prepare for introducing the system Consider the video storage period and recording conditions, determine the hard disk capacity required for recording and prepare the equipment. See “System Design” in Chapter 1: Introduction.
Contents About the Manuals ...................................................................................................... 4 About Sample Screens Unique to This Software .................................................................. 4 Features ...................................................................................................................... 6 Setup Flow ..................................................................................................................
Contents Chapter 3 Storage Server Settings Flow of Storage Server Settings................................................................................ 40 Start the Viewer......................................................................................................... 41 Configure a Storage Server Group............................................................................ 43 Display the [Storage Server Group Settings] Dialog Box ...................................................
Open Multiple Layouts Using Tabs..................................................................................... 71 Organize Layouts................................................................................................................ 71 Chapter 5 Setting a Recording Schedule Flow of Recording Schedule Settings ....................................................................... 74 Record on a Regular Basis (Repeating Weekly Schedules) .....................................
Contents Chapter 7 Operation and Management Storage Server Health Check.................................................................................. 108 Events Indicating Errors or Warning Levels and Corresponding Actions ........................ 108 Status Bar.......................................................................................................................... 109 System Information ..................................................................................................
Chapter 1 Introduction ❏ System requirements (operating environment, supported cameras, license conditions) ❏ System configuration and design guidelines ❏ RM-Lite specification comparison
Operating Environment For High-reliability/H.264 Video Format Systems Storage Server 14 Viewer CPU Intel Xeon 3060, Intel Core 2 Duo 2.4 GHz or higher, or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or higher L2 cache: 4 MB or greater Number of cores: 2 or more Intel Core i5 750 2.67 GHz or higher – Intel Core i7 3.
Operating Environment 1 Storage Server Viewer Maximum recording/playback data rate 80 Mbps *1 Overall recording frame rate 1280 fps or slower *2 Maximum number of cameras with motion detection *3 10 Maximum events processed *4 20,000 events per day Estimated display frame rate * 5 Introduction • The system requirements described above are the minimum configuration, assuming the following operating environment: When using recommended Intel i5 + GT 220 For 1920 x 1080 display size: 20 fps (15
*6 When multiple video sizes are combined, they will be equivalent to the following: 1920 x 1080 will be equivalent to 14 320 x 240 size videos, 1280 x 720 will be equivalent to 8 320 x 240 size videos, 1280 x 960 will be equivalent to 8 320 x 240 size videos, 960 x 540 will be equivalent to 7 320 x 240 size videos, 640 x 360 will be equivalent to 5 320 x 240 size videos, 640 x 480 will be equivalent to 5 320 x 240 size videos, 480 x 270 will be equivalent to 2 320 x 240 size videos, 320 x 180 will be equiv
Operating Environment 1 Operating system Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit Windows 7 Ultimate/Professional/Enterprise SP1 32/64-bit Windows 7 Ultimate/Professional/Enterprise/Home Premium SP1 32/64-bit Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit Windows Server 2008 Standard SP2 32/64-bit Windows Server 2008 R2 Standard SP1 64-bit Windows Server 2012 Standard 64-bit Operating system language English,
• The software may not be able to record video if you use an environment where the IP addresses of the cameras are occasionally changed. Use fixed IP addresses to ensure proper operation. • Be sure to operate the cameras, Storage Servers and Viewers over networks using the same network protocol (e.g. all over IPv4 networks, or all over IPv6 networks). • For details on the operating system, see “Additional Considerations” in “Operating Environment” (p. 18).
1 Introduction Supported Cameras Camera Firmware Version VB-S30D Ver. 1.0.0 or later VB-S31D Ver. 1.0.0 or later VB-S800D Ver. 1.0.0 or later VB-S900F Ver. 1.0.0 or later VB-H41 Ver. 1.0.0 or later VB-H610VE Ver. 1.1.0 or later VB-H610D Ver. 1.1.0 or later VB-H710F Ver. 1.1.0 or later VB-M40 Ver. 1.0.3 or later VB-M600VE Ver. 1.0.4 or later VB-M600D Ver. 1.0.4 or later VB-M700F Ver. 1.0.3 or later VB-C500VD/VB-C500D Ver. 1.1.2 or later VB-C60 Ver. 1.1.3 or later VB-C300 Ver.
Product Type and Number of Licenses The number of cameras that can be added to a Storage Server Group depends on the specific software product. The following table describes the number of licenses required for servers and Viewers, as well as the number of Storage Servers that can be configured as a Storage Server Group, for each product.
Product Type and Number of Licenses 1 Introduction Notes on the Software Compatibility with Network Video Recorder VK-64/16/Lite Notes on Installation This software cannot exist with VK-64/16/Lite on the same computer. Do not install this software onto a computer where VK-64/16/Lite is installed. You can install this software after uninstalling VK-64/16/Lite. However, please be aware of the following: • You cannot use the cameras and recording schedule settings you added with VK-64/16/Lite.
System Configuration Example This software records video from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See “Determining the Capacity of the Storage Server” (p. 24) to consider your configuration. • Accessing one camera or Storage Server from many Viewers at the same time may affect system performance.
System Configuration Example 1 Introduction Configuration Example 2: Storage Server and Viewers Installed on Multiple Networked Computers You can install Storage Servers and Viewers on multiple computers on the network. Storage Server Group Viewer Network Video from the cameras Recorded video Configuration Example 3: Viewers Installed on Multiple Networked Computers By setting up more than one Viewer, you can simultaneously view a video at more than one location.
System Design Determining the Capacity of the Storage Server You must determine the configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity. Important The operating performance of this software varies depending on factors such as the usage conditions and the hardware specifications of the Storage Server. Perform system design after referring to “For High-reliability/H.264 Video Format Systems” (p. 14).
System Design 1 Introduction Example 2: MPEG-4 recording • Video recording from 8 cameras (VB-C60). • Video size is 320 x 240 and video quality is 3. • Recording frame rate is 30 fps. • Data size per second is approximately 150 KB. Although the actual recording data size depends on the objects recorded by each camera, this calculation assumes the typical sizes given above.
● Video Size: 720p Category I-Frame Interval: 1 sec. Video Quality Frame Rate: 10 fps Frame Rate: 15 fps Frame Rate: 30 fps 320 x 180 640 x 360 1280 x 720 320 x 180 640 x 360 1280 x 720 320 x 180 640 x 360 1280 x 720 1 0.14 0.40 1.14 0.18 0.52 1.56 0.26 0.75 2.49 2 0.20 0.52 1.50 0.23 0.64 1.99 0.32 0.95 3.32 3 0.29 0.87 2.49 0.38 1.01 3.41 0.51 1.70 6.00 4 0.36 1.00 3.15 0.45 1.43 4.31 0.80 2.29 7.38 5 0.53 1.44 4.53 0.70 1.92 6.23 1.00 2.72 10.
System Design 1 Introduction Estimates of the Data Size for VB-M40/VB-M600VE/VB-M600D/VB-M700F (JPEG) Video Size Video Quality 160 × 120 320 × 240 640 × 480 1280 × 960 1 2.0 5.2 16.0 51.6 2 3.0 8.3 25.8 83.3 3 3.7 10.4 32.5 110.0 4 4.7 13.6 43.2 152.6 5 7.4 22.9 78.1 280.9 (Unit: KB) Estimates of the Bit Rate for VB-M40/VB-M600VE/VB-M600D/VB-M700F (H.
Estimates of the Data Size for VB-C300 (JPEG) Video Size Video Quality 160 × 120 320 × 240 640 × 480 1 3.2 8.8 24.2 2 3.7 10.2 28.3 3 4.1 11.5 32.0 4 5.3 15.4 43.2 5 15.5 52.8 170.6 (Unit: KB) Estimates of the Data Size for VB-C50i/VB-C50iR/VB-C50FSi (JPEG) Video Size Video Quality 160 × 120 320 × 240 640 × 480 30 3.1 8.2 24.7 40 3.6 9.7 29.8 50 4.1 10.9 34.2 60 4.6 12.5 40.3 70 5.3 14.8 49.7 80 6.5 18.8 64.9 90 9.4 28.4 106.
System Design 1 Introduction Notes on Using Motion Detection Recording / Intelligent Function Recording • The motion detection feature notifies you there is motion in an area when motion is not ordinarily expected. Do not use this feature for busy areas where motion detection may be triggered frequently. • Configure motion detection on the camera side. If you configure motion detection on the Storage Server side, the load on the Storage Server may increase, resulting in decreased recording performance.
About RM-Lite RM-Lite is a simpler version of this software that is included with the camera. RM-Lite provides the same basic features as the RM-64/25/9 product versions, but some of the functionality has be limited, as described below: Important • Files recorded using RM-Lite can be played back when an upgrade is made to RM-64/25/9. However, files recorded with RM-64/25/9 cannot be played back with RM-Lite. • An RM-Lite viewer cannot connect to an RM-64/25/9 Storage Server.
About RM-Lite 1 Features Connection to camera RM-64/25/9 RM-Lite Max.
Chapter 2 Setup ❏ How to install the software ❏ Settings after installation
Installation Before Installation About Licenses You must have one license per installed computer. To add Viewers, you must purchase the required number of licenses separately (p. 20). .NET Framework 3.5 is not automatically installed. Download the install file from the Microsoft download center and install it, or use the installer in the [Applications] folder on the setup CD-ROM included with the camera. 2 Click [Next]. 3 Read the license agreement carefully.
Installation 5 Click [Next]. Click [Install]. 8 Click [Finish]. 9 Click [Yes] to restart the computer. 2 Setup 7 Note • You can click [Change] to change the destination folder. However, we recommend that you do not change the destination. • To check the available disk space on each drive of the computer and the disk space required for installation, click [Space]. • A dialog box asking you to specify the software to be installed is displayed. If you click [Complete], proceed to the step 6.
Upgrade from an Earlier Version When upgrading, use the installer of the new version to install the new version on top of the earlier version without uninstalling the earlier version. This preserves the settings such as the added camera information and recording schedule, and recorded data. Note that if you uninstall the earlier version before installing the new version, you will need to redo all of your camera and recording settings.
2 Settings After Installation Windows 7, Windows Vista Windows Server 2008, Windows Server 2008 R2, Windows 8, Windows Server 2012 Windows Firewall Setting 3 Security Level Setting — 3 Sound Settings for Using the Audio Feature — 3 Warning When Viewer Starts 3 3 5 Click [TCP] and [Specific local ports], and then enter 80 as the port number. Then click [Next]. 6 Click [Allow the connection], and then click [Next]. 7 Click [Next].
Security Level Setting Sound Settings for Using the Audio Feature In Internet Explorer, the default security level setting for Internet or intranet sites in Internet Explorer 9 or later, Windows Server 2008 and 2008 R2 is “High”. Therefore, you are not able to configure settings in the configuration or top page of the camera. Follow these steps to register the site as a trusted site. The sound feature is disabled by default in Windows Server 2012, 2008 and 2008 R2.
Chapter 3 Storage Server Settings ❏ Adding cameras ❏ Configuring the Storage Server Group ❏ Adding users
Flow of Storage Server Settings Start the Viewer (p. 41) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (p. 43) Change the Storage Server Group name (p. 43) Configure the recording settings (p. 43) Configure the event priority and e-mail notifications (p. 44) Configure a Storage Server Display the [Servers] tab (p. 47) Specify the storage period for recorded video (p. 47) Change the destination of the recording file and the maximum disk usage (p.
Start the Viewer Important • You should change the password for the default user (administrator) as a security measure. For details on how to change the password, see “Add a User” (p. 53). • You must log on as a computer administrator to configure the Storage Server from the Viewer. • Be sure to remember your password. • Check to make sure that other users are not connected to the Storage Server before configuring it from the Viewer. Double-click the [RM Viewer] icon on your desktop.
Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server. 1 Double-click the [RM Viewer] icon on the desktop. Double-click the [RM-Lite Viewer v3.0] icon on your desktop Note If the [User Account Control] dialog box appears, click [Yes] (or [Continue]). 2 Click [Use Group Name]. 3 Specify the information required to connect to the Storage Server Group.
Configure a Storage Server Group You can configure the recording method and event priority. 2 Display the [Storage Server Group Settings] Dialog Box Configure the Recording Settings Configure the recording settings, such as the maximum recording file size. 1 Click the [Recording Settings] tab. 2 Configure the recording settings. The [Storage Server Group Settings] dialog box is displayed. (1) (2) (4) (1) (3) Storage Server Settings 1 Click [Settings] > [Storage Server Group].
• [Reduce recording frame rate when disk is under high load] is always enabled. You cannot disable it. You can confirm whether the frame rate has been automatically reduced by checking the [Live Events Log]. (An e-mail notification is not sent.) Important Configure Event Priorities and E-mail Notifications Configure the priority of an event that occurs in the Storage Server Group. 1 Select the [Events] tab.
Configure a Storage Server Group Configure the Mail Server Add an E-mail Notification Destination Click [Mail Server Settings] to display the [Mail Server Settings] dialog box. 2 Configure the mail server settings. 1 Click [Add] in the [Events] tab of the [Storage Server Group Settings] dialog box to display the [E-mail Notification Settings] dialog box. 2 Configure the e-mail notification settings.
Specify the Event Priority Change the priority depending on the event type using [Event Priorities] in the [Events] tab. E-mail notification is performed according to the specified priorities. Click or drag the slider for each event to change the priority.
Configure a Storage Server You can specify the storage period of the recorded video and the maximum disk usage. 1 Click [Settings] > [Storage Servers]. The [Servers] tab is displayed in the [Settings] dialog box. Storage Server Settings Display the [Servers] Tab 3 Specify the Storage Period for Recorded Video You can specify the storage period for video recorded on the Storage Server. • To specify the minimum storage period, select the [Ensure video is kept for at least] check box.
Change the Destination of the Recording File and the Maximum Disk Usage Specify a drive for recording or change the maximum disk usage. 1 Select a Storage Server from the list of Storage Servers. 2 Click [Edit] to display the [Storage Server Settings] dialog box. 3 Clear the check boxes next to the drives that are not used for recording. 4 Specify the maximum disk usage. Click [Do not limit] for each drive to display the maximum disk usage.
Add a Camera You can add a camera to be used for displaying video or recording to a Storage Server. • The number of cameras you can add to a Storage Server depends on the version of this software product. You can add up to four cameras. Display the [Cameras] Tab Display the [Cameras] tab in the [Settings] dialog box to start adding a camera. 1 Click [Settings] > [Cameras]. 1 Click [Add] to display the [Add Camera] dialog box. 2 Enter the information required to add the camera.
3 Click [OK] to close the dialog box. Using Camera Tags The camera is added in the list of cameras on the [Cameras] tab. Camera tags help you organize cameras more easily. Video from a camera connected to a multi-terminal VBEX50 cannot be displayed or recorded by this software. Important • Enter the camera’s user name and password in [User Name] and [Password]. • If the host name or IP address of the camera is changed after registration, you must also change the Storage Server setting.
Add a Camera 6 Repeat steps 4 and 5. (3) [Tags] Displays the tags assigned to the camera. 7 When you finish adding cameras click [Cancel]. (4) [Edit] Add a new tag to the list in (3). 3 Note • You can only search for cameras on the same subnet as the Storage Server. For details on how to add cameras on a different subnet, see “Add Cameras One at a Time” (p. 49). • The names of the cameras (stored on the camera) are displayed in the list in the [Camera Search Results] dialog box.
Note Note • Items (1) to (4) can only be changed if the camera is disabled using [Disable Camera]. You must configure the presets first before starting operation. For details, see the camera manual. • If a camera is not working, you can disable it to prevent communication error notifications from being sent repeatedly. • If you replace a camera that is not working with another camera, change the new camera’s host name, etc.
Add a User You can add users to the Viewer and place them in the administrator group or the general user group. 3 Display the [Users] Tab Storage Server Settings 1 Click [Settings] > [Users]. About User Groups The Viewer provides the following two user groups, each with different user permissions. • Administrator Users in this group can fully operate the Viewer. • Operator Users in this group have limited access to the features of the Viewer. They cannot configure a camera or set a recording schedule.
Add a User Change the User Information Use this tab to add a new Viewer user. Also use it to specify the kind of user (Administrator or Operator). 1 Select a user in the list. 2 Click [Edit] to display the [Edit User] dialog box. 3 Change the user information. 1 Click [Add] to display the [Add User] dialog box. 2 Enter the information required to add the user. (1) (2) (3) (4) (1) (2) (3) (4) (5) (5) (1) [User Name] Enter the name of the user to be added.
Add a User Specify Individual Access Permissions Remove a User Click [Partial Control] and select the check boxes next to the desired access permissions for each feature. Select a user in the list. 2 Click [Remove]. 3 A message asking if you want to remove the user is displayed. Click [Yes]. 3 Storage Server Settings 1 Note You cannot delete the default “administrator” user.
Chapter 4 Viewer Settings ❏ Configuring the Viewer ❏ Configuring a camera ❏ Creating a layout
Flow for Viewer Settings Start the Viewer (p. 41) Configure the Viewer Display the [Viewer Settings] dialog box (p. 59) Configure the Viewer display and operation settings (p. 59) Configure the display/hide mode for each event (p. 60) Configure event notification and priorities (p. 60) Configure the camera Display the [Camera Selector] dialog box (p. 61) Select a camera (p. 61) Configure the [Advanced Camera Settings] (p. 64) Configure the video window (p.
Configure the Viewer Start the Viewer and configure it for day-to-day operations. For details on how to start the Viewer, see “Start the Viewer” (p. 41). 1 Click [Settings] > [Viewer]. 1 Click the [General] tab. 2 Configure each item. 4 Viewer Settings Display the [Viewer Settings] dialog box Configure the Viewer Display and Operation Settings (1) (2) (3) (4) (5) The [Viewer Settings] dialog box is displayed.
(8) [Send notification when time is out-of-sync with the storage server group] Display a message if there is a time difference of 5 seconds or longer between the Storage Server and the Viewer computer when connected to a Storage Server Group. (4) [Acknowledge Event] Prompt the operator to acknowledge an event. [Equal to or higher than] Specify the priority of events to be acknowledged. You cannot change the [Show Video Window on Event], [Operator Notification], and [Acknowledge Event] settings.
Configure the Camera Display the [Camera Selector] dialog box 1 Click [Window] > [Camera Selector]. Select a Camera 4 1 Viewer Settings When you have a large number of cameras registered, search for the camera using the camera name or any associated tags. Click the search button and specify the search criteria. Search button Search criteria box The [Camera Selector] dialog box is displayed. (1) The following items are displayed when you click the search button.
Configure the Video Window You can configure the video window settings, including the window size and the video format (JPEG or MPEG-4). Change the Video Window Size (1) (2) (1) Video window menu button Click to display a menu for operating the video window. (2) Title bar Displays the camera name and type of video being displayed. 4 To display video from other cameras, repeat step 3.
Configure the Camera Change the Video Window Format The resolution cannot be specified for [MPEG-4] format. 1 Click the video window menu button to display the menu. 2 Click [Video Format] and select the video format ([JPEG] or [MPEG-4], or [H.264]) from the submenu. Important When you display more than one video window for the same camera, changes to the resolution of one of these windows are applied to all of the other windows. 4 Viewer Settings Note • [MPEG-4] is unavailable.
Configure the [Advanced Camera Settings] 1 Click [Window] > [Camera Control]. 2 Click the video window of the camera you want to configure and click [Control] on the [Camera Control] dialog box to get control of the camera. (1) 3 Click [Advanced] on the [Camera Control] dialog box to display the [Advanced Camera Settings] dialog box. 4 Click the tab that you want to configure. 5 After configuring the settings, click [Close].
Configure the Camera Metering mode [Average] Meters an average of the entire scene. A uniform exposure is obtained even when the scene has significant differences in brightness. Use for scenes where, for example, cars are passing through or people are entering and exiting. Meters the center of the scene. The correct exposure is obtained for a subject near the center of the scene, irrespective of the brightness of the periphery.
Important If you select [Enabled] for Night Mode, you will not be able to set the white balance. If you select [Auto] for Night Mode, however, you will be able to set the white balance, but those settings will be cleared when the camera switches to Night Mode. Note When [Night Mode] is enabled in [Aperture Mode], both the displayed and recorded video is in black and white. (4) [Pan/Tilt] Specify the pan/tilt speed ([Slow], [Normal] or [Fast]). (5) [Zoom] Specify the zoom speed ([Slow] or [Fast]).
Configure the Video Window Layout You can save the size and position of a video window in the Viewer as a layout. Configure a layout using the following procedure: Create a Layout 4 Specify the layout name, layout background and the video window display conditions and open it as a new layout. 1. Create a layout Click [Layouts] > [New Layout] to display the [New Layout] dialog box. 2 Configure each item. 2. Place a video window Viewer Settings 1 3.
3 • [None] Do not display a grid. You can put the video window where you like. Click [OK] to close the dialog box. [Background] and [Playback Options] are unavailable. • [Alignment] Display a dotted grid. You can put the video window adjusted to the position of the dots. Important • [160x120] / [320x240] / [640x480] Display a solid grid with the specified size. Following the above steps does not automatically save the layout. Be sure to enter a name and save the new layout after configuring it.
Configure the Video Window Layout Configure a Dynamic Layout When [16:9] is selected in [Aspect Ratio], black bars appear at the right and left sides of the video. 1 Note Click [Layouts] > [New Dynamic Layout] to display the [New Dynamic Layout] dialog box. Using a custom grid may increase the load on the CPU. 4 Move a Video Window Viewer Settings You can drag a video window to any position. When the grid is set to [None], the video window remains in the position to which it is dragged.
Property Storage Server Group Operator for the decision is isn’t Status The name of Storage Server Group to which the Viewer is connected. Configure a Layout Sequence 1 Click [Layouts] > [New Layout Sequence] to display the [New Layout Sequence] dialog box. 2 Specify the layouts to be displayed in the sequence. Select [All of the following are met] to display only cameras that meet all the criteria. Select [Any of the following are met] to display cameras that meet any of the criteria.
Configure the Video Window Layout 3 A new layout is displayed for the tab. Click [OK] to close the dialog box. Resume Layout Sequence 2 4 Select a layout and open it in the tab (p. 70). Viewer Settings In the following situations, the layout sequence automatically stops.
(Normal) Layout: Same as the properties displayed in step 2 on p. 67. You can configure the background and the video window display. Dynamic Layout: Same as the properties displayed in step 2 on p. 69. You can specify the conditions for displaying cameras. Layout Sequence: Same as the properties displayed in step 2 on p. 70. You can specify the layouts that will be automatically sequenced. (8) [Copy to Folder] Copy the selected layout to a folder. (9) [Close] Close the dialog box.
Chapter 5 Setting a Recording Schedule ❏ Setting weekly schedules ❏ Configuring recording modes: continuous recording, motion detection recording, and sensor recording ❏ Setting special day schedules
Flow of Recording Schedule Settings Display the [Recording Schedules] window (p. 75) Set a Weekly schedule Set a Special Day schedule Select a camera (p. 75) Name the schedule (p. 90) Set a schedule (p. 76) Specify the day (p. 91) Select a camera (p. 91) Configure the recording mode (p. 78) Continuous recording (p. 78) Intelligent function recording (p. 83) Motion detection recording (p. 80) Volume detection recording (p. 83) Sensor recording (p.
Record on a Regular Basis (Repeating Weekly Schedules) Display the [Recording Schedules] window 1 Click [Window] > [Recording Schedules] to display the [Recording Schedules] window. Select a Camera When you have a large number of cameras registered, search for the camera using the camera name or any associated tags. Setting a Recording Schedule 1 5 Click the search button and specify the search criteria.
Set a Weekly Schedule 1 In the schedule area, click the camera that you want to add the schedule to. 2 Click [Add Schedule Item] to display the [Edit Schedule Item] dialog box. Specify the Recording Period and Day of the Week 1 Specify the recording period. • To record for the entire day without specifying a start and end time, click [All Day]. • To specify a recording period, enter the start time in [Start Time] and the end time in [End Time].
Record on a Regular Basis (Repeating Weekly Schedules) Specify the Recording Mode 1 Select the check box next to the recording mode in the list that best suits the type of recording you require. For example, if you want continuously record for the entire duration of the recording schedule, select the check box next to [Continuous Recording]. 2 Configure the recording mode settings in the recording settings area. • Continuous recording Records continuously for the specified recording period.
Configure the Recording Mode Continuous Recording Settings 1 Click [Continuous Recording] in the recording mode list and select the check box. 2 Configure the video recording settings. (1) (2) (3) (4) (5) (6) (7) (1) [Aspect Ratio] Specify the aspect ratio ([4:3] or [16:9 (4:3)]). If you select [Not specified], the camera’s aspect ratio setting is used for recording. (2) [Resolution] Specify the resolution when [Aspect Ratio] is set to [4:3] or [16:9 (4:3)].
Record on a Regular Basis (Repeating Weekly Schedules) • Even if the [Record audio if available] check box is selected, audio will not be recorded if the audio sending function has not been activated on the camera. If you schedule a recording, make sure the audio sending function on the camera has been set to [Enable]. Note • It may not be possible to record at the specified frame rate or recording may pause intermittently, depending on the load on the Storage Server CPU or the hard disk.
The other settings are the same as those for continuous recording. For details, see “Continuous Recording Settings” (p. 78). Important • When you select the [Sensor Recording] check box in the recording mode list in step 1, [Do not record] is selected for all of the sensors. You must select [Start Recording] for at least one sensor to be able to start sensor recording. • The sensor inputs can generate a large number of events for the Storage Server, thereby increasing the load on the server.
Record on a Regular Basis (Repeating Weekly Schedules) The other settings are the same as those for continuous recording. For details, see “Continuous Recording Settings” (p. 78). [Recording Settings] tab (1) The [Camera] option in [Detect Motion Using] cannot be selected. 5 Setting a Recording Schedule To use motion detection, you must create a schedule with motion detection using the camera’s schedule setting tool.
(2) [Settings Mode] • [Simple] [Sensitivity] and [Area Ratio] can only be set using the sliders. [Duration] is fixed at 0.2 seconds. • [Advanced] Makes the [Sensitivity], [Area Ratio] and [Duration] settings available so that values can be set. (3) [Sensitivity] Specify the motion detection sensitivity within the range of 1 to 256. Increase the number to increase the sensitivity. (4) [Area Ratio] Specify the area of the preview video that the Storage Server uses for motion detection. The range is 0 to 100%.
Record on a Regular Basis (Repeating Weekly Schedules) Intelligent Function Recording Settings Volume Detection Recording Settings 1 Click [Intelligent Function Recording] in the recording mode list and select the check box. 1 Click [Volume Detection Recording] in the recording mode list and select the check box. 2 Configure the recording and event settings on each rule tab. 2 Configure the recording and event settings.
Configure the Advanced Recording Settings Specify the Camera Angle for Recording Click [Advanced] in the recording mode settings area to display the [Advanced Recording Settings] dialog box and configure the operation when recording starts. (1) (2) (3) (1) (4) (2) (3) (4) (1) [Not Specified] Select this item when you do not want to specify the camera angle. (5) (6) (2) [Custom] Specify the camera angle using the [Preview] window. (1) [Camera Angle] Specify the camera angle for recording.
Record on a Regular Basis (Repeating Weekly Schedules) If you initialize the head position (the camera points the head forward, reinitializes, and then returns the head to the former position) during recording, the video during the movement of the head will also be recorded. Configuring a Preset Tour Select [Preset Tour] in the [Camera Angle] settings and specify the order of the presets that are registered in the camera. 1 Click [Settings] to display the [Preset Tour Settings] dialog box.
8 Click [OK] to close the dialog box. You can return the focus of the camera to its default setting by selecting [Return to default focus when the camera is operated]. Important • Using preset tour with MPEG-4 or H.264 format will consume a large amount of disk space. • The preset tour settings can effect the durability of the camera’s pan/tilt mechanism. Note The camera returns to the first preset position after reaching the last preset position.
Record on a Regular Basis (Repeating Weekly Schedules) Adjust the Video Quality [Image Adjustment] tab The following exposure compensation setting is displayed when [Auto], [Auto (Shutter Priority)] or [Auto (Flickerless)] is selected. Important The settings may be different for different camera models. For details, see the camera manual. 5 (1) (2) (3) (4) Metering mode Description Center-weighted Meters the entire video, focusing on the center of the video.
• [Manual] Compensate for the exposure manually. The following exposure compensation settings are displayed. [Iris]: Specify the iris setting. Drag the slider to the left to close down the iris and make the video darker or to the right to open up the iris and make the video brighter. [Shutter]: Specify the shutter speed. [Gain]: Specify the gain (sensitivity to brightness).
Record on a Regular Basis (Repeating Weekly Schedules) Important If you select [Enabled] for Night Mode, you will not be able to set the white balance. If you select [Auto] for Night Mode, however, you will be able to set the white balance, but those settings will be cleared when the camera switches to Night Mode. Configure External Outputs [External Outputs] tab (1) (2) 5 Note When [Night Mode] is enabled in [Aperture Mode], both the display and recorded video are in black and white.
Record at Specific Times (Special Day Schedule Settings) Use special day schedules to record on exceptional days, such as public holidays. Important When you assign a special day schedule to a number of cameras, the weekly schedules assigned to the remaining cameras for the special day are disabled. To reapply the weekly schedules for that day to the remaining cameras, import the weekly schedule for the day of the special day schedule.
Record at Specific Times (Special Day Schedule Settings) Specify the Day for the Special Day Schedule Specify the Recording Settings Click the schedule name you want to use in the schedule type area. 1 Select the schedule name in the schedule type area. 2 Click [Add] in the days area. 2 Specify the day to assign to the special day schedule in the days area. 3 Select the camera you want to use in the schedule area and click [Add]. 4 Specify the special day schedule.
Edit a Recording Schedule Editing a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area, and click [Edit]. 2 Change the settings of the recording schedule. For details on the settings in the [Edit Schedule Item] dialog box, see “Set a Weekly Schedule” (p. 76). 3 Click [OK] to close the dialog box.
Chapter 6 Day-to-Day Operations ❏ Viewing live video ❏ Playing recordings ❏ Operating a camera ❏ Changing the layout of a video window ❏ Viewing and checking events
Flow of Operations View recorded video Record Now (p. 96) Play a recording (p. 98) Save a snapshot of the displayed video (p. 96) Save part of a recording (p. 100) Search for a recording (p. 97) Zoom in/out of the Viewer display (p. 99) View live video Get control of a camera (p. 101) Change the camera angle using a panorama image (p. 103) Use the pan/tilt/zoom feature (p. 102) Play back audio (p. 103) Change the camera angle to a preset position (p.
Viewer Features (1) (7) (2) 6 (8) Day-to-Day Operations (9) (10) (3) (4) (5) (6) (1) Menu bar and toolbar Access this software’s functions. The toolbar provides easy access to commonly used functions. (2) Video window Display live video from a camera or playback from a recording. (3) [Panorama] Change the camera angle using a panorama image. (4) Viewing area Place a video window in this area. You can display a grid for arranging video windows.
View Recorded Video Record Now Save a Snapshot of the Displayed Video Start recording while watching the live video. The recording format is JPEG. You can take a snapshot of the displayed video and save the still image. 1 Click the video window displaying the video to be recorded. A white frame surrounding the selected video window is displayed. 2 1 Click [Capture] on the toolbar to display the [Capture Still Frame] dialog box. 2 Set the still image to be saved. Click [Record Now] on the toolbar.
View Recorded Video recommend that you set the camera to display characters on the upper right or upper left. Button Description Go back 10% of the current time display Important Go forward 10% of the current time display • If the camera is disabled on the [Advanced] tab of the camera properties, or even if the power of the camera is off, a still image of the recorded video during playback can be saved.
Search by Event Click [Search] on the toolbar or [Search] on the timeline toolbar to search for an event. Click the event in the search results to play the associated recording. For details, see “Play Back an Event” (p. 106). (2) Title bar Displays the camera name and the time and date of the recording. Important • You cannot use [Fast Reverse], [Previous Frame], and [Next Frame] for recordings in MPEG-4 or H.264 format.
View Recorded Video Zoom the Viewing Area In and Out 3 You can zoom the video window in and out in four levels. 1 Specify the region you want to zoom by clicking or dragging in the Viewer PTZ panel. A preview frame (yellow) appears around the specified region, and the video within the frame is zoomed in and displayed in the video window. When the video is displayed zoomed in, a zoom icon appears in the bottom right corner of the video window. On the toolbar, click [+] next to [Zoom].
Exit Viewer PTZ Double-click anywhere within the Viewer PTZ panel. The preview frame is cleared, and the display returns to the original video. To exit Viewer PTZ from all video windows at the same time, right-click the Viewer PTZ panel and select [End Viewer PTZ (all video windows)]. Important • You can extract a video from only one video window at a time. • Do not specify the Windows folder or the Program Files folder on the system drive as the destination. Video cannot be saved to these folders.
Operate the Camera You can change the camera angle or adjust the video quality for a camera in the video window. Pan/tilt/zoom is unavailable. (4) [Viewer PTZ] Displays a region of the camera video, zoomed in to fill the video window. For details, see “Zoom a Region of the Video (Viewer PTZ)” (p. 99). (5) [Control]/[Release] Get or release control of the camera. [Select Preset] is unavailable. (6) Zoom slider Drag to change the zoom position.
Use the Pan/Tilt/Zoom Feature Use the Pan/Tilt/Zoom Feature in the [Camera Control] Dialog Box Change the Camera Angle to a Preset Position You can select a preset camera angle in the [Camera Control] dialog box after getting control of a camera. You can use the pan/tilt/zoom feature in the [Camera Control] dialog box after getting control of the camera. (2) (1) Note (1) Camera angle control buttons Change the camera angle by clicking the buttons. Click in the center to point the camera to the front.
Operate the Camera Change the Camera Angle Using a Panorama Image Change the camera angle by specifying a position on a panorama image. 1 2 Click [Panorama] in the [Camera Control] dialog box to display the [Panorama] window. Change the camera angle and zoom using the frame displayed on the panorama image. Play Back Audio If the audio feature on the camera is used, you can play audio using the audio panel or send audio using a microphone.
(5) [Use silence detection to reduce network traffic] Select if you want to detect silent segments when sending audio. Decreases the amount of data transmitted during silent segments to decrease the load on network bandwidth. Use the viewer shade control to compensate for any dark regions in the video. 1 Click the video window menu button to display the menu. (7) Hide options button Hides the options of the [Audio] panel. 2 Click [Viewer Shade Control] and select the amount of shade from the submenu.
Check Events View a Live Event Note You can display past events in the [Live Events Log] window. • You can change the event priority. • Motion detection recording, sensor detection recording, intelligent function recording, and volume detection recording priorities can be specified when setting the recording mode of a recording schedule. (pp. 79, 80) 6 • Other event priorities can be specified when setting the Storage Server Group. (p.
Search for Events Advanced Search You can search past events and play back the event. Click [Advanced Search] in the [Event Search] dialog box to specify detailed search criteria. 1 Click [Search] on the toolbar to display the [Event Search] dialog box. (1) (2) (3) 2 Specify the search criteria. (4) (1) (3) (2) (4) (1) [When] Select [Specify Date Range] to specify the search period. (5) (6) (7) (1) [Description] Enter the search criteria (event, camera, priority, camera tag, or host name).
Chapter 7 Operation and Management ❏ Error and warning level events ❏ How to check the status of the Storage Server ❏ Disk space management
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event panel or timeline. Take the appropriate action for the event.
Storage Server Health Check Status Bar The status bar displays the Viewer processing status and load. You can check CPU usage to determine the load on your computer. If the status bar is not displayed, you can display it by clicking [View] > [Status Bar]. [Storage Servers] tab This tab displays information (Storage Server Group name, status, CPU usage, recording bit rate, and playback bit rate) on the registered Storage Server.
Disk Space Management (Important) The Storage Server monitors the disk space and responds according to the amount of available space. Disk Space Status Explanation Low remaining disk space notification level You can specify a reference value using [Low Disk Space Warning Level] on the [Recording Settings] tab in the [Storage Server Group Settings] dialog box. Threshold level The Storage Server calculates a reference value based on various conditions and settings.
Disk Space Management (Important) Action When the Threshold Level is Reached Action When the Limit Level is Reached Recording continues, however, the Storage Server starts deleting recording files, beginning with old files, and issues an event. The Storage Server stops recording and issues an event when the free disk space drops to this level. The Storage Server resumes recording and issues an event when the free disk space increases above this level after deleting recording files.
Chapter 8 Backup ❏ Types of backup target files and their destinations ❏ Restoring a recording file
Backing up data Destinations of the Backup Files The data that is saved during a backup consists of recording data, event data, and configuration files. The data is backed up from the Storage Server and saved to the folders described below, on the drives that are specified in the drive settings (p. 48). Event Data :\Canon-NVR\eventfiles The following event data file is backed up: NVR3_EVENT_ xxxxxxxx _ yyyymmdd _hhmmss .
How to Restore a Backup Restoring from Backup Data Stopping the Storage Server Use the following procedure to restore a Storage Server from backup data: The Storage Server runs in the background as a Windows service. When you restore backup data, you must follow the following steps to temporarily stop the Storage Server. 1 Prepare a new Storage Server for the restore. 2 Install this software. 3 Stop the Storage Server. See “Stopping the Storage Server”(p.
Chapter 9 Troubleshooting ❏ Actions required when recording errors occur ❏ Solutions when Viewer problems occur ❏ Error messages
Actions Required When Recording Errors Occur When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and the Storage Server log file. Log Event Cause Action Storage Server Error: Cannot Connect to Camera CameraServer disconnected() A network error may have occurred. Look for the cause of the error by checking the Winsock error code recorded in the Storage Server log (p. 126).
Solutions When Viewer Problems Occur Problem Solution • • • • • Is the power and the network connection for the cameras working? Do the cameras reply to a ping? Can you view live video on the camera’s Viewer on the Storage Server computer? Is “Do not Record” specified for a special day schedule? Is sensor recording or motion detection recording set? I cannot connect to the Storage Server from the Viewer.
Timeline Problem Nothing happens when I click any of the playback controls. Solution • Move the playhead off of the [Live] position. • You must select a video window before you can play back video. In addition, the previous frame and next frame buttons (p. 98) and the [Extract] button (p. 100) are enabled only when one video window is selected. [Extract Video] Problem I tried to save a recording, but an error message is displayed telling me that no video can be found in the selected timeline segment.
Error Messages Messages Displayed in the Viewer Error Messages in the Video Window Message Video window Cause The Viewer is in the process of connecting to the camera. Cannot connect to camera. The Viewer cannot connect to the camera and live video cannot be displayed. Getting camera control. Displayed after the user tries to get camera control. Cannot get camera control. Another user with higher priority is already controlling the camera when you try to get camera control.
Warning Messages in the Viewer Message Viewer window The time on this machine is out-of-sync with the time used by the storage server group. This causes problems with the display of events. To correct this problem, please synchronize the time of this machine to the server group. There is a time difference of 5 seconds or longer between the Storage Server and the Viewer computer. Adjust the system time of the Viewer computer to the time of the Storage Server.
Error Messages Error Messages in the Viewer Message Recording schedules Viewer window Adding and editing a camera This schedule item overlaps a previously scheduled item. Please check your settings and try again. Recording schedules overlap. Recording schedule items must be set at least 15 minutes long. Please check your settings and try again. Tried to set a schedule with a period shorter than 15 minutes.
Message Saving the specified video [Organize Layouts and Layout Sequences] dialog box 124 Cause The length of the extracted video must not exceed 1 hour. Tried to make the time longer than 1 hour. Unable to extract video. There is no video data in the specified timeframe. Could not save video because there was no recorded video in the selected segment. Cannot save it in this folder. The Windows folder or the Program Files folder was specified as the destination folder for a .mov file.
Error Messages Messages Recorded in the Log Files Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name Explanation storage_server_log_0.csv Log file for the Storage Server viewer_log_0.csv Log file for the Viewer Error Message List Messages shown below are recorded in the log file when an error occurs.
Error Codes Winsock Error Codes Code Error Message Possible Cause 10038 An operation was attempted on something that is not a socket. This may occasionally occur. No action is required. 10048 Only one usage of each socket address (protocol/network address/port) is normally permitted. All communication resources are in use. This error is frequently reported when a video can no longer be displayed in a Viewer layout sequence. 10050 A socket operation encountered a dead network.
Error Messages HTTP Error Codes Code Error Message Possible Cause 401 Unauthorized The user name and password for connecting to the camera is incorrect. 403 Forbidden A connection cannot be established due to an IP address restriction on the camera. This may also be returned by a proxy server. 500 Internal Server Error Occurs when the HTTP server is running but the Storage Server is not started. It may also occur during normal operation if the camera is restarted.
Event Information Event Information 128 Displayed Message Motion Detection [Motion On] or [Motion Off] Sensor Recording [Sensor On] or [Sensor Off] Record Now [Manual Recording Started] or [Manual Recording Stopped] Intelligent Function [Intelligent Function On] or [Intelligent Function Off] Volume Detection [Volume Detection On] or [Volume Detection Off] Recording [Recording Started] or [Recording Stopped] Change in the recording frame rate [Recording Frame Rate reduced due to high load iss
Appendix ❏ Creating a shortcut icon ❏ Camera maintenance ❏ Checking the version ❏ Limitations for MPEG-4 and H.
Create a Shortcut Icon for Starting the Viewer You can configure the way the Viewer starts up, for example, to have it bypass the login screen with the user name and password (pp. 41, 42) by creating a shortcut icon that specifies Viewer startup options. 2 Right-click the shortcut icon and select [Properties]. 3 On the [Shortcut] tab, add a startup option to [Target]. Important • You cannot reconfigure the shortcut icon that is automatically created on your desktop when you install this software.
Camera Maintenance About the Latest Camera Firmware You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this program at the Canon Web site. Update the Firmware To update the firmware for your camera, you must use the tool that is specific to your camera model. Download the latest firmware with the Firmware Upgrade Tool, and download the Backup Tool and Restore Tool. 2 Back up the camera configuration using the Backup Tool.
How to Check the Version The steps below explain how to check the version of this software. Checking the Version of the Storage Server 1 Click the Start button > [Control Panel] > [Uninstall a program] or [Add or Remove Programs]. 2 Check the version of the software in the displayed list. Checking the Version of the Viewer 1 Start the Viewer. 2 Click [Help] > [About]. 3 Check the version of the software on the displayed dialog box. Functional Limitations for MPEG-4 and H.
Using the AXIS Q7404/Q7401 For setting details for the AXIS Q7404/Q7401, see the user manuals and safety precaution manuals included with each product. Supported Firmware The following firmware is necessary when using the AXIS Q7404/Q7401. Video Encoder Firmware AXIS Q7404 Ver.5.20 AXIS Q7401 Ver.5.20.3 Usage Precautions Appendix • When registering the AXIS Q7404/Q7401 in RM-64/25/9, you must enter the host name, and the Administrator group account user name and password just as with other cameras.
Video Format Only JPEG is available for recording or live view. Camera Limitations • Even if a camera has pan/tilt/zoom functions, they cannot be operated via the RM-64/25/9 control panel if the camera is connected to an AXIS Q7404/Q7401. • The control panel’s [Presets] is disabled. Audio • Audio input/output is not supported. • Even if you select the AXIS Q7404/Q7401’s video window, the audio panel will be disabled.
Index A E access permissions ........................................................55 acknowledging an event ...............................................105 actions required when recording errors occur .............118 Aperture Mode ..........................................................65, 88 Aspect Ratio........................................................62, 68, 78 audio play back...............................................................103 sound settings................................
L Q layout sequences ........................................................... 67 resuming ................................................................. 71 settings ................................................................... 70 layouts ............................................................................ 67 creating................................................................... 67 organizing ............................................................... 71 saving ................
Index supported cameras.........................................................19 system configuration .......................................................22 maximum.................................................................20 system design .................................................................24 system information ........................................................109 system requirements.................................................14, 16 T tabs, layout.......................
BIE-7005-001 © CANON INC.
