DV Network Software Instruction Manual This software is for use with Windows® XP only.
Before Installing DV Messenger To use DV Messenger, it is required that Windows XP is installed in your computer and Windows Messenger 4.5, 4.6 or 4.7 operates correctly. Make sure to confirm the following before installing DV Messenger. Is Windows XP and Windows Messenger 4.5, 4.6 or 4.7 installed? Yes No This software is compatible with Windows XP only. It cannot be used with other Operating Systems. Furthermore, Windows Messenger 4.5, 4.6 or 4.7 is required.
E Yes Are you using a router for Internet connection? (Some modems are equipped with a router function. For details, refer to the manual of the modem.) No Is your router UPnP compatible? Yes No Yes This software requires an UPnP compatible router. It cannot be used with other routers. For details, consult your Internet service provider, telephone carrier or router manufacturer, or refer to the manual of the router. Follow now the instructions in this manual and install DV Messenger.
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. SUPPORT AND UPDATE Neither Canon, nor its subsidiaries, dealers or distributors will be responsible for providing maintenance or support for use of the SOFTWARE. No updates, fixes or support will be made available for the SOFTWARE. 6. LIMITED WARRANTY AND DISCLAIMER OF LIABILITY E It is your responsibility to choose, maintain and match the hardware and software components of your computer system.
7. TERM This Agreement is effective upon your acceptance hereof by clicking “YES” below and remains in effect until expiration of all copyright interests in the SOFTWARE unless earlier terminated. You may terminate this Agreement by destroying the SOFTWARE including any and all copies thereof. This Agreement shall also terminate without notice to you if you fail to comply with any of the terms of this Agreement.
Contents Before Installing DV Messenger .............................................................................. 2 Read Carefully Before Using .................................................................................... 4 Read This First .......................................................................................................... 9 About This Manual .............................................................................................. 10 System Requirements ...............
Starting View & Record ....................................................................................... 63 Connecting with View & Record ......................................................................... 64 Additional Functions .............................................................................................. 66 Changing the Background of Windows Messenger ............................................ 66 Option Settings ...............................................................
Read This First Disclaimer • While every effort has been made to ensure that the information contained in this guide is accurate and complete, no liability can be accepted for any errors or omissions. Canon reserves the right to change the specifications of the hardware and software described herein at any time without prior notice.
About This Manual • In this manual, DV Messenger Version 2 is abbreviated as “DV Messenger”. • In this manual, the operating modes of camcorders are described as following: - CAMERA mode: Mode for recording video and sound to tape. - PLAY (VCR) mode: Mode for playing back video and sound recorded on a tape. - CARD PLAY mode: Mode for playing back images recorded on a memory card. - NETWORK mode: Mode for connecting to the computer for using DV Messenger.
System Requirements OS: Microsoft Windows XP Home Edition or Professional (Installation of Service Pack 1 recommended) Proper operation is not guaranteed on Windows XP that has been upgraded from a previous version. CPU: Pentium 500 MHz or better (800 MHz or better recommended) RAM: 128 MB or more (256 MB or more recommended) Interface: USB (1.1/2.
What Can Be Accomplished with the Software This topic introduces the main feature of the DV Network Software. Please note that available functions depend on the camcorder model. For details, see Available Functions by Camcorder Models. DV Messenger Version 2 ( - 24) Real-time video communication (Videoconference). Sharing recorded video. Operating the camcorder form the computer. Sharing images. Capturing still images (Image Capture). Remotely accessing the computer (View & Record).
Camcorder Categories A B C D E OPTURA500 OPTURA Xi OPTURA30 OPTURA300 OPTURA400 OPTURA40 ELURA60 ELURA65 ELURA70 ELURA40 MC ELURA50 GL2 OPTURA10 OPTURA20 OPTURA200 MC ZR45 MC ZR47MC KR ZR50 MC ZR65 MC ZR70 MC ZR85 ZR90 ZR200 ZR300 ELURA ELURA2/ELURA2 MC ELURA10 ELURA20 MC GL1 OPTURA100 MC OPTURA Pi XL1S ZR10 ZR20 ZR25 MC ZR30 MC ZR40 ZR60 ZR80 E ZR100 F Non-Canon camcorder Please refer to the Canon homepage for latest camcorder models.
Required Accessories You need following items for using the Software: • Digital Camcorder • The Internet connection and a software that allows you to browse the Net • USB Cable or DV (IEEE1394) Cable If your camcorder is not listed under category A or B in Camcorder Categories ( 13), use a DV cable. Check the manual of your computer for which type of DV cable to use.
Read Carefully If you leave the camcorder turned on for a long time, heat generation may cause damage to the camcorder. Turn off the camcorder after use. Tapes may be damaged if left in the camcorder for a long time. Do not leave tapes in the camcorder to prevent damage. If you leave the camcorder turned on for a long time (e.g. when using the View & Record or Image Capture (interval mode) function), observe the following fire precautions. - Do not use the camcorder in hot or humid places.
Requirements for Using DV Messenger To use DV Messenger, it is required that Windows XP is installed and Windows Messenger 4.5, 4.6 or 4.7 operates correctly. Make sure to confirm the following before installing DV Messenger. 1. Windows XP and Windows Messenger 4.5, 4.6 or 4.7 are installed*. 2. Windows Messenger operates and its voice or video conversation can be used*. 3. If you are using a router for Internet connection: your router is UPnP compatible.** (Some modems are equipped with a router function.
Installing the Software Installing the DV Network Software E With this procedure, the DV Messenger will be installed and the driver files for the AV/C Camera Storage Subunit-WIA Driver and Canon USB Video Driver will be copied to your computer. The drivers will be installed when you connect the camcorder to the computer. For the installation procedure of the Canon USB Video Driver, see Installing the Canon USB Video Driver ( 19).
4 When the [InstallShield Wizard] appears, click [Next]. 5 Select the software you wish to install and click [Next]. • If your camcorder is not listed under category A or B in Camcorder Categories ( 13), remove the check mark next to [Copy Canon USB Video Drivers]. • If your camcorder is listed under category E or F in Camcorder Categories ( 13), remove the check mark next to [Copy AV/C Camera Storage Drivers]. 6 7 8 Read the license agreements and click [Yes].
9 Click [Finish]. • The computer restarts and installation is complete. E Installing the Canon USB Video Driver Installing the Canon USB Video Driver allows you to use DV Messenger by connecting the camcorder to a computer using a USB cable. To use the Canon USB Video Driver for using DV Messenger, your camcorder has to be listed under category A or B in Camcorder Categories ( 13).
4 5 Restart the computer. Check if the driver has been installed correctly. From the [start] menu, select [My Computer] and check if the [Canon USB Video] icon appears. If the icon does not appear, the installation has not been completed properly. Uninstall ( 71) and reinstall the driver.
5 Check if the driver has been installed correctly. From the [start] menu, select [My Computer] and check if the [Canon Camera Storage Device] icon appears. If the icon does not appear, the installation has not been completed properly. Uninstall ( 73) and reinstall the driver. E Changing the Automatic Start Setting When you install the driver, a window appears allowing you to select an application program to start each time you connect the camcorder to the computer.
7 Select [Device Connected] for [Select an event] and [Take no action] for [Actions] and click [OK]. No application will start automatically when you connect the camcorder to the computer the next time. 22 To start a WIA-compliant application automatically, select [Start this program] and click [OK]. If the started application displays a message such as [TWAIN data source not found. Reinstall the scanner software.], select [WIA-Canon Camera Storage] and use the WIA-TWAIN Driver.
Connecting the Camcorder to a Computer If your camcorder is listed under category A or B in Camcorder Categories ( 13), you can use a DV cable or a USB cable to connect your camcorder to the computer. With other camcorders, use a DV cable. E Connecting the Camcorder Using a USB Cable 1 Make sure to install the DV Network Software before connecting the camcorder to the computer. Make sure the camcorder is being powered by the compact power adapter before connecting it to a computer.
DV Messenger Preparations for DV Messenger Before you use DV Messenger, check whether the camcorder is correctly connected to the computer. Users of Windows XP Professional must first log in as an Administrator to use DV Messenger. Checking the Camcorder Connection 1 2 Connect the power adapter to the camcorder. 3 4 Connect the camcorder to the computer ( Set the camcorder to NETWORK mode. (Camcorder without NETWORK mode: Set the camcorder to CAMERA mode.) 23).
6 Click [Next]. E Confirm that your camcorder is displayed and click [Cancel]. • If you are connecting a Canon camcorder using a USB cable, check if [Canon USB Video] is displayed. If you are connecting a Canon camcorder using a DV cable, check if [Canon DV Device] is displayed. • If [Canon DV Device] or [Canon USB Video] does not appear, click to display the device list and check if it is listed. • If [Canon DV Device] or [Canon USB Video] is not listed, install Windows XP Service Pack 1.
Setting the UPnP Router If you are using an UPnP-compliant router to connect to the Internet, you need to install UPnP and disable the firewall of Windows XP to use DV Messenger. Installing UPnP 26 1 From the [start] menu, select [Control Panel]. 2 Click [Network and Internet Connections].
3 Click [Network Connections]. E From the [Advanced] menu, select [Optional Networking Components] from the displayed menu. 5 Select [Networking Services] and click [Details].
6 Place a check mark next to [Universal Plug and Play] and click [OK]. • If you have installed Windows XP Service Pack 1, place a check mark next to [Internet Gateway Device Discovery and Control Client] and [Universal Plug and Play]. • If you have installed Windows XP Service Pack 2, place a check mark next to [Internet Gateway Device Discovery and Control Client] and [UPnP User Interface]. 7 Click [Next]. Installation starts. 8 When installation is complete, restart your computer.
Disabling the Firewall About the Firewall The firewall is an important security system that protects your computer by limiting or preventing access by other computers on the Internet. If you disable the function, other computers may be able to access the files on your computer, or write files onto your hard disk. Disable the firewall before using DV Messenger, and make sure to re-enable the firewall after use. From the [start] menu, select [Control Panel]. 2 Click [Network and Internet Connections].
3 Click [Network Connections]. 4 Select [Local Area Connection], right-click the mouse button and select [Properties].
5 Click the [Advanced] tab, remove the checkmark from the [Internet Connection Firewall] section and click [OK]. E Restart the computer. After restart, repeat steps 1 to 3 and check if an icon appears under [Internet Gateway]. If not, your router is not correctly recognized by the computer and DV Messenger cannot be used. In such case, the firewall function of an Internet security software or anti-virus software may be active.
Videoconferencing Starting DV Messenger DV Messenger will not start when you have signed in to Windows Messenger. In such case, sign out of Windows Messenger first and start DV Messenger. Close all programs that are running before starting DV Messenger. Do not access the memory card using programs such as Windows Explorer while DV Messenger is started. Do not update Windows Messenger while DV Messenger is started. Do not connect two or more digital camcorders to the computer.
E In the Windows Messenger window, click [Click here to sign in]. DV Messenger 5 DVM Panel Windows Messenger To use DV Messenger, both you and your contact need to be online. - If your contact is already online when you sign in: A message will be sent automatically to your contact notifying that you have signed in. Message on the Computer Screen of Your Contact - If your contact signs in when you are already online: A message appears automatically notifying you that your contact has signed in.
Preparing the Camcorder for Communication When you have signed in, set the camcorder and adjust the volume of the speaker and microphone. 1 Connect speaker or headphones as necessary. As microphone, use the microphone of the camcorder. Set the camcorder to NETWORK mode. (Camcorder without NETWORK mode: Set the camcorder to CAMERA or PLAY (VCR) mode.) When you have set the camcorder to PLAY (VCR) mode, play back the tape. 34 2 Open the [Tools] menu and select [Audio Tuning Wizard].
4 Select your camcorder and click [Next]. If you are connecting a Canon camcorder using a USB cable, select [Canon USB Video]. If you are connecting a Canon camcorder using a DV cable, select [Canon DV Device]. 5 E When the video picture appears, click [Next]. DV Messenger In NETWORK or CAMERA mode, the live video appears. In PLAY (VCR) mode, the recorded video appears. 6 Read the explanation for speaker and microphone settings and click [Next].
7 Set [Microphone] and click [Next]. • If you are connecting a Canon camcorder using a USB cable, select [Canon USB Video]. If you are connecting a Canon camcorder using a DV cable, select [Canon DV Device]. • The installed sound device appears for [Speaker]. Proceed with the setting unchanged. 8 Click [Click to Test Speakers], adjust the volume and click [Next]. • Clicking [Click to Test Speakers] plays back a test sound. • Move the volume lever with the mouse to adjust the speaker volume.
10 Click [Finish]. The settings for speaker and microphone are complete. E Starting a Videoconference If you connect to the Internet after starting DV Messenger, the connection may fail. Make sure to connect to the Internet first before starting DV Messenger. An error message may appear and the communication may not work correctly. In such case, reconfirm your setting in the [Audio Tuning Wizard]. Starting a Videoconference by Inviting a Contact 1 On the DVM panel, click .
2 Select your contact and click [Select]. • Only online registered members will be listed. You can only perform a videoconference with members who have a camcorder connected and are using DV Messenger Version 2. • Windows Messenger’s [Conversation] window appears. • A connecting request is send to your contact and a dialog appears on your computer screen that DV Messenger is waiting for response. If you click [Cancel], the request will be cancelled.
Starting a Videoconference by Accepting an Invitation If your contact clicks on and selects you as the contact, a connecting request appears on your computer screen. When the connecting request dialog appears, click [Yes]. E The communication between your and your contact’s DV Messenger starts and you can now operate the camcorder of your contact from the DVM panel.
Ending DV Messenger Disconnecting DV Messenger 1 Click 2 When the confirmation window appears, click [YES]. . The communication with your contact ends. If you wish to communicate with another contact, click and select a contact from the list. Ending DV Messenger 1 Click the DV Messenger icon on the taskbar and select [Exit] from the displayed menu. DV Messenger closes.
Screen Displays DVM Panel E This is DV Messenger’s control panel. Use the buttons on this window to operate the camcorder connected to your computer and the camcorder connected to the computer of your contact. 1 6 7 2 11 12 9 3 4 DV Messenger 9 10 5 8 1 [MY CAMERA] Click here to display the control panel of your camcorder. 2 [CONTACT] Click here to display the control panel of the camcorder connected to your contact’s computer.
5 Control panel Here you find the buttons for operating the camcorder. 6 Camcorder status Displays the type of the camcorders and if they are set to allow/prohibit remote control. Camcorder with NETWORK mode, remote control allowed. Camcorder with NETWORK mode, remote control prohibited. Camcorder without NETWORK mode, remote control allowed. Camcorder without NETWORK mode, remote control prohibited.
Function Buttons (8 above) 1 2 3 4 5 6 1 Connect/Disconnect Click here to connect or disconnect the communication to your contact. When you are disconnected, appears. Clicking the button displays the [Select a contact] window ( 37). When you are connected, appears. Clicking the button displays a window asking you to confirm disconnection ( 40). 2 Allow Remote Control Click here to select whether you allow your contact to operate your camcorder.
Taskbar When DV Messenger is started, the [DV Messenger] task and [DV Messenger] icon appear on the taskbar. 1 44 2 1 DV Messenger task Appears when the DVM panel is displayed or minimized. If the DVM panel is minimized, click here to display it. 2 A list of menus appears when you click this icon ( 45). If the DVM panel is minimized, double-click this icon to display it.
DV Messenger Icon Menu When you click the DV Messenger icon in the taskbar, a list of menus appears. 1 2 E 3 4 5 6 1 About DV Messenger Displays the version of DV Messenger. 2 Help Topics Displays DV Messenger’s help topics. 3 Start View & Record Starts the View & Record function ( 62). 4 Stop View & Record Ends the View & Record function ( 62). 5 Connect Displays the [Select a contact] window and starts the communication of DV Messenger ( 37).
Changing the Mode of the Camcorder Camcorder with NETWORK Mode With camcorders equipped with the NETWORK mode, you can easily change the mode of the camcorder from the DVM panel. 1 2 Click the [MY CAMERA] or [CONTACT] tab. Click the (CAMERA), (VCR) or the switch between the modes. (CARD) tab to Camcorder without NETWORK Mode With camcorders not equipped with the NETWORK mode, you have to change the position of the POWER switch to change the mode of the camcorder.
Wait until the video picture and camcorder information such as the tape counter appear on the camcorder screen and click [Start Camera]. E A message with the options [Accept] and [Decline] appears in the [Conversation] window of your contact. If your contact clicks [Accept], the videoconference restarts.
Operating Camcorders with DV Messenger You can operate the camcorder connected to your computer and the camcorder connected to your contact’s computer with DV Messenger. If you wish to operate the camcorder of your contact, ask your contact to set the camcorder to allow remote control ( 43). Camcorders that can be operated with DV Messenger: Your Camcorder Your Contact’s Camcorder Canon Digital Camcorder Canon Digital Camcorder You can operate your and your contact’s camcorder.
Operating the Camera Functions You can adjust the camcorder’s zoom and focus from the DVM panel. Set your camcorder to NETWORK mode. (Camcorder without NETWORK mode: Set the camcorder to CAMERA mode.) 2 To operate your camcorder: Click the [MY CAMERA] tab followed by the (CAMERA) tab. (Camcorder without NETWORK mode: Click the [MY CAMERA] tab.) To operate your contact’s camcorder: Click the [CONTACT] tab followed by the (CAMERA) tab.
The [CAMERA] Operating Buttons 1 Zoom to wide-angle Click here to zoom out (the subject becomes smaller). 2 Zoom to telephoto Click here to zoom in (the subject becomes bigger). 3 Wide End Click here to zoom out to maximum wide angle. 4 Tele End Click here to zoom in to maximum telephoto. 5 Focus Switches between auto focus and manual focus. (Manual focus cannot be selected when a camcorder without NETWORK mode is set to .) 6 Focus closer Moves the focus point closer.
Operating the Tape Playback Functions When you play back a tape on your camcorder, you can send recorded video and sound to your contact. You can also control the playback functions from the DVM panel while monitoring the picture in the [Conversation] window. E You cannot send video or sound recorded in extended recording modes ( SP/ LP). If you play back a tape recorded in extended recording modes, the picture in the [Conversation] window may be distorted.
The [VCR] Operating Buttons 1 Play 52 Plays back the tape. 2 Stop Stops the playback. 3 Rewind Rewinds the tape. 4 Fast Forward Fast-forwards the tape. 5 Pause Pauses the playback. 6 Playback previous frame Plays back the tape frame by frame in reverse. Can only be used during playback pause. 7 Playback next frame Plays back the tape frame by frame. Can only be used during playback pause. 8 Playback Control Controls the playback mode of the tape.
Sharing Images (File Transfer) With camcorders equipped with the file transfer function or the NETWORK mode, you can share still images recorded on a memory card in a camcorder. Image Sharing can only be used with camcorders equipped with the NETWORK mode or file transfer function. If the camcorder is connected using a DV cable, the AV/C Camera Storage Subunit-WIA driver contained in the DV Network Software needs to be installed on the computer ( 17).
3 Click [Set Sharing]. Thumbnails (small versions) of the images contained on the memory card appear. 4 Select the image you wish to share by placing a checkmark to the next to the thumbnail. • Click [Select all] to place a checkmark next to all images. • Click [Clear all] to remove all checkmarks. • indicates a still image, a movie. • Click [Refresh] to update the thumbnail list. • Files exceeding 20 MB will not be displayed.
Transferring Images You can select images from the memory card in the camcorder of your contact and transfer them to your computer. E 1 Ask your contact to set his/her camcorder to NETWORK mode. (If the camcorder of your contact is not equipped with the NETWORK mode, ask him/her to set the camcorder to CARD PLAY mode.) 2 Click the [CONTACT] tab followed by the (CARD) tab. (If the camcorder of your contact is not equipped with the NETWORK mode, click the [CARD] tab.
4 Select the image you wish to transfer by placing a checkmark to the next to the thumbnail. • Click [Select all] to place a checkmark next to all images. • Click [Clear all] to remove all checkmarks. • If you move the mouse pointer on the thumbnail, the file information appears. • Thumbnails may not appear with images not recorded with the camcorder of your contact. 5 When you have selected the images you wish to transfer, click [Fetch].
Using the Image Capture Function With camcorders equipped with the NETWORK mode, you can capture still images and save them to the computer. E The Image Capture function can only be used with camcorders equipped with the NETWORK mode. During Image Capture, the panel display does not change even when you click the or tab. The camcorder cannot be operated either. Wait until recording is complete or press the [Cancel] button and cancel recording.
Setting of Image Capture Window 1 2 3 4 5 6 1 Store 58 Displays the destination folder. If you wish to change the folder, click [Modify], select a folder and click [OK]. 2 File name Displays the file name. You can designate a prefix to be used for all files. The file name appears as an example. 3 Image size Select the size of the still image. You can select between 640 x 480 pixels (VGA) and the maximum compatible size of the camcorder. 4 Shutter sound You can select the shutter sound.
Changing the Capture Mode Click the respective capture mode button to change the capture mode. E Single Clicking [Capture] records one single still image on the computer. Continuous Clicking [Capture] records a continuous series of still images. The number of still images can be selected in the [Setting of image capture] window ( 57). Interval Clicking [Capture] records single still images at intervals.
Capturing with Your Camcorder 1 Click the [MY CAMERA] tab followed by the tab. 2 Click [Capture]. (CAMERA) The display changes based on the capture mode. In Single and Continuous mode, the DVM Viewer window appears allowing you to review the captured still images. File name Number of still images Displays the previous image captured in continuous mode. 60 Using the Image Capture Function Closes the window. Displays the next image captured in continuous mode.
Capturing with Your Contact’s Camcorder Click the [CONTACT] tab followed by the (CAMERA) tab. E Click [Capture]. The display changes based on the capture mode and the status will be displayed. The same information is displayed on your contact’s screen. DV Messenger 1 2 In Single and Continuous mode, the DVM Viewer window appears allowing you to review the captured still images.
Using the View & Record Function You can remotely access the camcorder using DV Messenger. The View & Record function can only be used with camcorders equipped with the NETWORK mode. You need two Windows Messenger accounts (e-mail addresses); one home account and one remote account. You have to add the remote account to the contact list of the home account and the home account to the contact list of the remote account. You have to keep camcorder and computer turned on.
3 Select your remote account from the [Denied members] list and click [<>] button. 4 E When you have added your remote account to the [Allowed members] list, click [OK].
Do not close DV Messenger or Windows Messenger while View & Record is started, and keep camcorder and computer turned on. If [System standby] or [System hibernates] is activated in [Power Options] on your computer, deactivate it. For details on changing the setting, consult the computer manufacturer or Microsoft. If you are using a laptop computer, make sure to power the computer from a household power source. You cannot operate your camcorder from the DVM panel while View & Record is started.
Place a checkmark next to [Connect with View & Record], select the home account and click [Select]. • DV Messenger will be connected and Windows Messenger’s [Conversation] window appears. • The home account will not appear if it is not registered in the contact list. In such case, add the home account to the contact list. E During View & Record, the camcorder is set to manual focus (autofocus cannot be used). Use the focus buttons or the [OneShot AF] button to focus.
Additional Functions Changing the Background of Windows Messenger You can change the background image of the Windows Messenger window. 1 Click 2 Select an image from the list and click [OK]. . If you wish to add an image to the list, click [Add], select the image and click [OK]. A maximum of 10 images in GIF can be added to the list. To delete an image from the list, select the image and click [Delete]. 66 Only a part of the image may appear depending on the size of the image.
3. Click [Display]. 4. On the [Display Properties] window, click the [Appearance] tab followed by the [Advanced] button. 5. On the [Advanced Appearances] window, select [Window] for [Item], and check if [Color 1] is set to white. E Option Settings Setting of Image Capture Specify the destination folder and file names for recorded images ( 57). DVM Panel Control Specify if you wish to display the DVM panel automatically each time your contact starts the Image Transfer or Image Capture function.
Uninstalling DV Messenger Uninstall DV Messenger if it has not been installed correctly or if it is not required anymore. Close all programs that are running before uninstalling the software. 1 From the [start] menu, select [All Programs], [Canon Utilities], [DV Messenger] and [DV Messenger Uninstall] in succession. 2 On the confirmation dialog, click [Yes]. The uninstall utility starts. 3 On the confirmation dialog, click [OK]. Uninstallation is complete.
Canon USB Video Driver Capturing/Recording Movies E If your camcorder is listed under category A in Camcorder Categories ( 13), you can perform the followings by connecting the camcorder to a computer with Hi-Speed USB 2.0 using a USB cable. Set the camcorder to PLAY (VCR) mode. - Capturing movies from the tape to the computer. - Recording movies that have been edited on a computer to the tape.
Recording movies to the tape 1 Set the camcorder to PLAY (VCR) mode. Make sure that “AV 2 3 DV” is not displayed. Load a blank cassette. Connect the camcorder to the computer using the USB cable ( 23). Start DV Messenger and record movies to the tape. For details, refer to the Windows Movie Maker 2 Help menu.
Uninstalling the Canon USB Video Driver Uninstall the Canon USB Video Driver if it has not been installed correctly or if it is not required anymore. E Close all programs that are running before uninstalling the driver. 1 2 Connect the power adapter to the camcorder. 3 4 From the [start] menu, select [Control panel]. If your camcorder is listed under category A in Camcorder Categories ( 13): Set the camcorder to PLAY (VCR) mode and connect it to computer using the USB cable.
5 Click [Scanners and Cameras]. If you cannot find the [Scanners and Cameras] icon, see Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( 87). 6 Right-click the [Canon USB Video] icon and select [Delete]. When the icon does not appear, see Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( 87). 7 In the confirmation dialog, click [Yes].
AV/C Camera Storage Subunit-WIA Driver Uninstalling the AV/C Camera Storage Subunit-WIA Driver E Uninstall the AV/C Camera Storage Subunit-WIA driver if it has not been installed correctly or if it is not required anymore. Close all programs that are running before uninstalling the driver. 1 2 Connect the power adapter to the camcorder. Set the camcorder to NETWORK or CARD PLAY mode and connect it to the computer using the DV cable. If Scanner and Camera Wizard or Explorer are open, close them.
5 Click [Scanners and Cameras]. If you cannot find the [Scanners and Cameras] icon, see Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( 87). 6 Right-click the [Canon Camera Storage Device] icon and select [Delete]. When the icon does not appear, see Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( 87). 7 In the confirmation dialog, click [Yes].
Troubleshooting For troubleshooting the following procedure, refer to the respective pages. - Installation of the Canon USB Video Driver ( 86) - Installation of the AV/C Camera Storage Subunit-WIA Driver ( 87) - Uninstallation of the Canon USB Video Driver and AV/C Camera Storage Subunit-WIA Driver ( 87) E DV Messenger Connection Canon camcorder: [Canon USB Video] or [Canon DV Device] does not appear in the [Audio Tuning Wizard] dialog.
An instant message appears when DV Messenger could not connect within 30 seconds. Î When your contact does not respond within 30 seconds after you tried to connect DV Messenger, a message asking him to download DV Messenger Version 2 is sent to your contact. Î When your contact tried to connect using DV Messenger Version 1, a message will be sent automatically asking him to download DV Messenger Version 2.
Î Check if [Camera] is correctly set in the [Audio Tuning Wizard]. Click [Stop Camera] in the [Conversation] window of Windows Messenger. Reset the setting in the [Audio Tuning Wizard]. Click [Start Camera] to restart the videoconference. E I receive the video picture of my contact in the [Conversation] window of Windows Messenger, but not the sound. Î If your contact is using a camcorder without NETWORK mode supporting the memory card function, ask if the camcorder is set for recording to a tape (e.g.
3. Click [Sound and Audio Devices]. 4. Check if [Device Volume] is set to [Mute]. Remove the checkmark if necessary. Î Click [Stop Camera] and interrupt the videoconference. Ask your contact to check his/her microphone settings in the [Audio Tuning Wizard]. My contact is receiving the video picture, but not the sound. Î Canon camcorder without NETWORK mode supporting the memory card function: Check if the camcorder is set for recording to a tape (e.g. the TAPE/CARD switch is set to TAPE).
The video picture of Windows Messenger’s [Conversation] window does not appear smooth. Î If Windows XP Service Pack 2 and [QoS Packet Scheduler] are installed, the video picture send by your contact may not appear smooth (e.g. the video picture stops and then appears to be fast-forwarded). In such case, uninstall the [QoS Packet Scheduler]. 1. From the [Start] menu, select [Control Panel]. 2. Click [Network and Internet Connections]. E 3. Click [Network Connections].
4. Open the network properties. • When you are connecting to the Internet via LAN cable, right-click the [Local Area Connection] icon under [LAN or High-Speed Internet] and select [Properties] from the displayed menu. However, when you are connecting your computer directly to an ADSL modem, right-click the icon under [Broadband] and select [Properties] from the displayed menu.
• With [Broadband] or [Dial-up], click the [Networking] tab for uninstallation. E 6. When uninstallation is complete, click [OK] and restart the computer. There is an echo on the sound. Î If you are using speakers, depending on the volume and microphone sensitivity, the sound from the speakers may be picked up by the microphone, producing an echo. Change the direction or volume of the microphone, or move the camcorder away from the speakers. We recommend using headphones instead of speakers.
Cannot operate the camcorder. Î If you cannot operate the camcorder of your contact, your contact may not allow remote control. Î Check if the camcorder is correctly connected to the computer. Î Camcorder without NETWORK mode: If the Canon camcorder is set to CAMERA mode, some camcorders will enter the demonstration mode after a certain time. During demonstration, you may not be able to operate the camcorder from the DVM panel. Operate the zoom lever on the camcorder to cancel the demonstration.
Image Sharing Cannot set image sharing. Î There is not memory card in the camcorder. Î The memory card does not contain images that can be shared. Images that can be shared are still images in JPEG and movies in Motion JPEG (AVI). Thumbnails may not appear with images not recorded with a Canon camcorder. Î Check if the memory card cover is open.
View & Record Cannot start the View & Record function. Î The View & Record function can only be used with Canon camcorders equipped with the NETWORK mode. Î You cannot start the View & Record function if you have not set the members that you allow connection to View and Record ( 62). Î You cannot start the View & Record function if you have not signed in to Windows Messenger. Cannot connect with View & Record.
Windows Messenger I changed the background image of Windows Messenger, but it does not appear correctly. Î The image file may be corrupted. Î With transparent GIF files, the transparent part may not appear correctly. Î Animated GIF files appear with the first scene as a still image. E Cannot end Windows Messenger. Î Windows Messenger cannot be ended while DV Messenger is started. End DV Messenger first.
Canon USB Video Driver The Canon camcorder is connected to the computer via USB cable, but is not recognized by the computer. Î Check if the camcorder is set to NETWORK mode. Î Check if the USB cable is correctly connected. Î The driver is not correctly installed. Uninstall ( 71) and reinstall ( 19) the driver. Cannot find the driver files. Î The driver files were not correctly installed to the computer. Insert the CDROM and reinstall the files to the computer.
AV/C Camera Storage Subunit-WIA Driver Installation The Canon camcorder is connected to the computer via a DV cable, but is not recognized by the computer. Î Check if the camcorder is set to NETWORK or CARD PLAY mode. Î If the IEEE1394 port did not come preinstalled, check if the IEEE1394 adapter is correctly installed. Î Check if the DV (IEEE1394) cable is correctly connected. Î The driver is not correctly installed. Uninstall ( 73) and reinstall the driver ( 20). E Cannot find the driver files.
2 Click [Performance and Maintenance]. 3 Click [System]. 4 5 Click the [Hardware] tab on the [System Properties]. Click the [Device Manager] button.
6 When uninstalling the Canon USB Video Driver: If [Canon USB Video], [Canon USB Video Control] or [Canon USB Video Record] appears under the [Imaging devices] and/or [Other devices] categories, use the following procedures to delete it. When uninstalling the AV/C Camera Storage Subunit-WIA Driver: If [Canon Camera Storage Device] appears under the [Imaging devices] and/or [Other devices] categories, use the following procedures to delete it. E 1.
7 From the [start] menu, select [My Computer] and doubleclick the [C:], [WINDOWS] and [INF] folders in succession. If the [INF] Folder Is Not Visible in the [WINDOWS] Folder Use the following procedures to show all files and folders. 1. Click the [Tools] menu and select [Folder Options]. 2. Click the [View] tab. 3. In the [Advanced setting] section, set the [Hidden files and folders] category to the [Show hidden files and folders] option.
8 Double-click the [Oem*.inf] file. • A number such as “0” or “1” appears in place of the asterisk (*) above. You will also find another file called [Oem*.pnf], which will have the same number as the [Oem*.inf] file. The two constitute one set. There may be many file sets starting with “Oem”. E • The Windows Notepad program will start and show the file contents.
9 Close all windows and restart the computer. The uninstall process is complete. The [Inf] folder contains numerous files that are critical to the computer's operation. Be extremely careful not to delete the wrong files. If you delete the wrong file, you may be unable to restart Windows.
CANON INC. U.S.A. –––––––––– Canon U.S.A., Inc. Canon Customer Care Center Tel (US): 1-800-828-4040 (Mon.-Fri., 9 AM to 8 PM Eastern Time) CANADA –––––––– Canon CANADA Inc. Tel (Canada): 1-800-OK-CANON (1-800-652-2666) ASIA ––––––––––– Canon Hongkong Co., Ltd. 19/F., The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong Phone: 852-2170-2828 Fax: 852-2723-9684 PUB DIM-667 © CANON INC.
