Operating instructions

40
41
English English
Troubleshooting
Problem Possible cause Solution
musicbox M does not
activate.
1. Mains cable not connected to socket and/or
musicbox M.
Create connection.
2. Main switch not switched on. Switch to “ON”.
Sound played back too
low.
1. Volume of the musicbox M set too low. Increase volume by “Volume” button.
musicbox M does not
react to remote control.
1. The battery is empty. Replace battery, observe correct polarity at insertion.
No sound playback. 1. Sound format of the source device selected
incorrectly (digital input “Digital”).
1. Please check the correct setting of your source device
(see page 33). “DTS” or “Dolby Digital” coded output
formats cannot be played back.
2. Supply device does not emit any signal. 2. Digital output at the source device not released (please
use device instructions).
3. Cable not connected correctly/defective
cable.
3. Check the connection between the supply device and the
musicbox M and replace the cable if required.
4. Incorrect input selected. 4. Please select the correct input.
5. musicbox M is muted. 5. Push the mute button until the volume values is displayed.
Problem Possible cause Solution
musicbox M hums. 1. Signal lines from the source device to the
musicbox M is too long.
Use shorter signal lines.
2. Signal line used is not shielded or shield is
interrupted at the line used (defective).
Replace line with shielded line.
3. Earthing loop (ground loop) “generated”. An earthing loop may result when at least two devices
connected with signal lines (cinch) with protective contact
plug (e. g. amplifier and computer) are connected to locally
separated sockets. Connect all devices connected to the
musicbox M with protective contact plug to the socket strip
(multiple outlet).
4. A consumer without interference suppression
(e.g. fridge) at the mains.
Switch off possible interference sources for testing; have
interference suppression applied to the respective device
if the hum vanishes or connect the inference source to
another mains phase first (L1, L2 or L3) (bring in a specialist
if required).
Switch a special “jacket current filter” (available in specialist
trade) between source device and musicbox M to eliminate
the hum.
Turn the mains plug to reduce the so-called ripple voltage
(particularly important if the source device is not earthed).
Here is an overview of the most common problems. If you have any further questions please contact your Canton dealer,
call our Service Hotline on +49 (0) 6083 / 287-0 or send us an e-mail at [e-mail].