Use and Care Manual

Reversible rugs should be turned over then around, like rotating a mattress. Once both sides
are dirty, have both sides cleaned. Many customers claim that Scotch-guarding or applying a
Teflon stain resistant product has helped their rugs stay cleaner, but be sure to apply it before
the rug is used.
REMOVING INDENTATIONS CAUSED BY FURNITURE
Indentations or depressions in carpet and rugs are considered a normal occurrence and are not
considered a manufacturing defect. The Carpet and Rug Institute, a non-profit trade
association of the carpet and rug industry, recommends the following to restore the pile:
Depressions - The weight of heavy pieces of furniture can put indentations in carpet. Use
furniture glides or cups under the legs of heavy pieces, or move your furniture a few inches
backward or sideways so that the weight is not concentrated in one place. If depressions do
occur, spritz the indentations with water in a spray bottle. Hold a hair dryer, set on medium,
a few inches above the indentation. As the spot is drying use your fingers to gently work the
pile upright and in the opposite direction.
Capel recommends the above instructions except, instead of using your fingers to work the
pile, try using an ordinary teaspoon from your kitchen to manipulate the pile to its upright
position. Frequent vacuuming and rotating the placement of heavy furniture is always good
advice and will contribute significantly to extending the beauty of any rug.
Think of the hair on your head. If you wake up from a night's sleep and your hair is all
messed up and has lost its style from the previous day, you will not over-react and shave you
head or hold your hairdresser responsible. You would probably realize the condition is
resultant of pressure points on your hair and would probably either wash your hair or spritz it
and then restyle. Rug fibers respond to pressure points and warm water similarly to human
hair.
Pile depressions or indentations will be more apparent in some constructions than others,
though most will indent with pressure. However, the manufacturer should not be held
accountable for the condition. Please consult your dealer with any questions on this suggested
remedy.