HP Envy 4 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 4 Display ..................................................................................................................................................
Memory module ................................................................................................................. 41 WLAN module .................................................................................................................... 43 TouchPad module .............................................................................................................. 45 Fan ...................................................................................................................
Creating restore media ....................................................................................................................... 76 Performing a system recovery ............................................................................................................ 77 Using the dedicated recovery partition .............................................................................. 77 Restoring using the restore media ......................................................................
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1 Product description Category Description Product Name HP Envy 4 PC Processors Intel® Core™ i5-3317U 1.7GHz processor SC turbo up to 2.6GHz (3–MB cache, dual core 17 W) Intel® Core™ i3-3217U 1.8GHz processor SC turbo up to 2.3GHz (3–MB cache, dual core 17 W) Intel® Core™ i5-2467M 1.6GHz processor SC turbo up to 2.3GHz (3–MB L3 cache, dual core 17 W) Intel® Core™ i3-2367M 1.4GHz processor (3–MB L3 cache, dual 17W) Intel® Core™ i3-2367M 1.
Category Description Hard drives HDD (7mm SATA 2.
Category Description Keyboard/pointing devices ● 97% Duracoat, island-style keyboard, no spill-resistance (in black finish) ● Backlit, island-style keyboard in black finish (NA CTO onlly) ● Backlit, island-style keyboard in silver finish ● 97% Duracoat, island-style keyboard, no spill-resistance (in silver finish) TouchPad with multi-touch gestures Taps enabled as default Power requirements Supports the following HP AC adapters: ● 65-W (non-smart) PFC RC V EM 3-wire HP AC adapter Supports the
2 External component identification Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use.
Button, speakers, and subwoofer Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Component (3) Description USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. NOTE: For details about different types of USB ports, see the User Guide.
Right side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (3) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. 12 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components Item Component Spare part number (1) Display panel 686603–001 (2) Top cover 686093–001 690194–001 Computer major components 13
Item Component Spare part number (3) Power button board 688000–001 (4) Keyboard (includes keyboard cable): In black finish: For use in the United States 686836-001 For use in the United Kingdom and Singapore 686836-031 For use in Germany 686836-041 For use in France 686836-051 For use in Italy 686836-061 For use in Turkey 686836-141 For use in Latin America 686836-161 For use in Brazil 686836-201 For use in Russia 686836-251 For use in Thailand 686836-281 For use in Japan 686836-
Item Component Spare part number For use in Italy 692758-061 For use in Turkey 692758–141 For use in Latin America 692758-161 For use in Brazil 692758–201 For use in Russia 692758-251 For use in Thailand 692758-281 For use in Japan 692758-291 For use in Belgium 692758–A41 For use in Taiwan 692758-AB1 For use in South Korea 692758-AD1 For use in the Netherlands 692758–B31 For use in India 692758-D61 Backlit keyboard in black or silver finish: (5) Backlit keyboard for use in the U
Item Component Spare part number System board for use only with computer models equipped with an Intel 1.7GHz processor (includes processor and replacement thermal material). 686087–001 686087–501 686087–601 689844–001 689844–501 689844–601 System board for use only with computer models equipped with an Intel 1.8GHz processor (includes processor and replacement thermal material).
Item Component Spare part number 320-GB, 7200-rpm hard drive 634862–005 4-GB memory module (PC3, 12800, 1600-MHz) 645193–005 320-GB, 5400-rpm hard drive 683802–05 (18) Subwoofer (included in Speaker Kit) 686586–001 (19) Base enclosure Base enclosure (red) 686092–001 Base enclosure (black) 690193–001 Computer major components 17
Mass storage devices Item Component (1) Hard drive (7mm SATA 2.
Miscellaneous parts Component Spare part number AC adapter (non-smart): 65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions 613149-001 Power cord (3-pin, black, 1.
20 Spare part number Description 490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m) 490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m) 490371–D61 Power cord for use in India (3-pin, black, 1.
Spare part number Description 686089–601 System board for use only with computer models equipped with an Intel 1.6GHz processor (includes processor and replacement thermal material) 686090–001 System board for use only with computer models equipped with an Intel 1.4GHz processor (includes processor and replacement thermal material) 686090–501 System board for use only with computer models equipped with an Intel 1.
22 Spare part number Description 686836–161 Keyboard in black finish for use in Latin America (includes keyboard cable) 686836–201 Keyboard in black finish for use in Brazil (includes keyboard cable) 686836–251 Keyboard in black finish for use in Russia (includes keyboard cable) 686836-281 Keyboard in black finish for use in Thailand (includes keyboard cable) 686836-291 Keyboard in black finish for use in Japan (includes keyboard cable) 686836–A41 Keyboard in black finish for use in Belgium (i
Spare part number Description 691639–001 Display hinge covers 691640–001 TouchPad 691641–001 Fan with foil 692381–001 Display back cover 692758-001 Keyboard in black or silver finish for use in the United States (includes keyboard cable) 692758–031 Keyboard in black or silver finish for use in the United Kingdom and Singapore (includes keyboard cable) 692758–041 Keyboard in black or silver finish for use in Germany (includes keyboard cable) 692758–051 Keyboard in black or silver finish for
24 Spare part number Description 693656–001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes processor and replacement thermal material) 693656–501 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes processor and replacement thermal material) 693656–601 System board for use only with computer models equipped with an Intel 1.
4 Removal and replacement procedures CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label, which is found on the bottom of the computer. 30 Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Display panel Description Spare part number 15.6-in, LED, BrightView SVA display panel 686603–001 Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
7. Remove the 4 Phillips PM 2x2 display panel screws (2 on the top and 2 on the bottom). NOTE: Remove any tabs or tape adhering to the display panel. 8. Disconnect the display panel cable (1), and then move the panel towards the keyboard (2). NOTE: Support the display panel as you lean the panel forward.
9. Release the support strip (1) that secures the display panel connector. Disconnect the display panel cable from the display panel (2), and then remove the panel (3). Reverse this procedure to install the display panel. Base enclosure Description Spare part number Base enclosure (Red) 686092–001 Base enclosure (Black) 690193–001 Before disassembling the computer, follow these steps: 1. Shut down the computer.
Remove the base enclosure: 1. Turn the computer face down, remove the 12 Phillips PM 7.5 millimeter long screws. 2. Remove the bottom enclosure. NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool Shroud separator, available on the HP website.
Battery Description Spare part number 4-cell, 52WHr 3.55AH Li-ion battery 681949-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the battery from the computer (3). Reverse this procedure to install the battery.
Hard drive Description Spare part number 320-GB 7200RPM SATA 7mm 634862–005 320-GB 5400RPM SATA 7mm 645193–005 500-GB 5400RPM SATA 7mm 683802–005 32-GB mSATA solid-state drive (SSD) 687100–001 Before removing the hard drive or SSD, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the hard drive (3). 3. Remove the hard drive connector cable (1). Remove the 4 screws (2) securing the hard drive bracket to the hard drive, and then remove the hard drive bracket (3). 4. Remove the hard drive (3).
▲ Remove the screw (1), and then remove the mSATA solid-state drive (2). Reverse these procedures to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery 686922–001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up. Memory module Description Spare part number 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-005 8-GB memory module (PC3, 12800, 1600-MHz) 670034-005 Before removing a memory module, follow these steps: 1. Shut down the computer.
3. Remove the memory module (3). Reverse this procedure to install a memory module.
WLAN module Description Spare part number Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) 670290–005 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795–005 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325–005 Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors.
TouchPad module Description Spare part number TouchPad button board (includes cable) 687997–001 TouchPad button board (includes cable) 691640–001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift up on the rear edge, slide backwards, and then remove the TouchPad button board and cable (4). Reverse this procedure to install the TouchPad button board and cable. Fan Description Spare part number Fan (with foil) 691641–001 Before removing the fan: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the piece of tape on the underside of the heat sink that secures the fan to the unit (4). System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only with computer models equipped with an Intel 1.7GHz processor, but not WWAN capability (includes replacement thermal material) 686087–001 686087–501 686087–601 689844–001 689844–501 689844–601 For use only with computer models equipped with an Intel 1.
Description Spare part number For use only with computer models equipped with an Intel 1.4GHz processor, but not WWAN capability (includes replacement thermal material) 686088–001 686088–501 686088–601 686090–001 686090–501 686090–601 For use only with computer models equipped with an Intel 1.5Hz processor, but not WWAN capability (includes replacement thermal material) 693655–001 693655–501 693655–601 693656–001 693656–501 693656–601 Before removing the system board, follow these steps: 1.
● WLAN module see (WLAN module on page 43). ● Hard drive (see Hard drive on page 37). ● USB/Audio (see USB/Audio) ● Display panel cable (see Display panel on page 31). Remove the system board: 1. 2.
3. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Heat sink Description Spare part number Fan — Heat sink 686578–001 Fan — Heat sink 686579–001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Remove the heat sink (4). Reverse this procedure to install the fan and the heat sink.. RJ-45 module cover Description Spare part number RJ-45 module cover 686582-001 Before removing the RJ-45 module cover: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the cover (2). Media card reader assembly (smart card reader) Description Spare part number Media card reader assembly (smart card reader) 687097–001 Before removing the media reader assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Disconnect the cable (3), and then remove the media card reader (4). Subwoofer Description Spare part number Subwoofer 686586–001 Before removing the USB/Audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the subwoofer (3). Security bracket Description Spare part number Security bracket (included in power connector kit) 686577-001 Before you remove the security bracket, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the security bracket (2). USB/Audio board Description Spare part number USB/Audio board 686584–001 Before removing the USB/Audio board, follow these steps: 56 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the USB/Audio board: 1. Disconnect the USB/Audio board cable from the system board (1) 2. Disconnect the Phillips PM 2.0x2.0 screw securing the USB/Audio board (2). 3. Remove the USB/Audio board (3). Power connector cable Description Spare part number Power connector cable (includes bracket) 686577–001 Before removing the power connector cable, follow these steps: 1. Shut down the computer.
8. Remove the security bracket (see Security bracket on page 55 9. Remove the USB/Audio board (see USB/Audio board on page 56). Remove the power connector cable: 1. Turn the computer, with the right side toward you. 2. Disconnect the power connector cable (1) from the system board. 3. Remove the double-sided tape (2) from the power connector. 4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable and bracket.
4. Remove the display panel (see Display panel on page 31). 5. Remove the base enclosure (see Base enclosure on page 33). 6. Disconnect the battery cable (see Battery on page 35). Remove the speakers: 1. Turn the computer, with the front edge toward you. 2. Release the 2 Phillips PM 2.0×3.0 screws securing each speaker. (1) 3. Remove the speakers and cables (2). Reverse this procedure to install the speakers.
5. Remove the base enclosure (see Base enclosure on page 33). 6. Disconnect the battery cable (see Battery on page 35). Remove the Power button board and cable: 1. Turn the top cover upside down, with the back edge toward you. 2. Remove the 2 Phillips PM 2.0x3x0 screws securing the Power button board to the top cover (1). 3. Remove the Power button board (2). NOTE: The Power button board's cable is attached to the board. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
For use in country or region: Spare part number: For use in country or region: Spare part number: For use in The Netherlands 686836–B31 For use in India 686836-D61 For use in German 686836-041 For use in Turkey 686836-141 For use in Brazil 686836-201 For use in Belgium 686836-A41 For use in the United States 687009–001 For use in Spain 687009–071 For use in Latin America 687009–161 For use in Saudi Arabia 687009–171 For use in Belgium 687009-A41 For use in the Netherlands 687009–B
Remove the keyboard: 62 1. Turn the computer right-side up with the front facing you. 2. Remove the 16 Phillips PM 2x3 screws. 3. Remove the single screw (1), and then release the keyboard and keyboard bracket from the top cover (2).
4. Remove the 1 Phillips PM 2.5x3 screw securing the keyboard to the bracket (1), disconnect the keyboard cable (2) (pushing it through the bracket), and then remove the keyboard from the bracket (3). Reverse this procedure to install the keyboard. Top cover Description Spare part number Top cover 686093–001 690194–001 Before removing the top cover, follow these steps: 1. Shut down the computer.
3. Remove the 3 screws from each hinge on the top cover (1), and then remove the top cover (2). Reverse this procedure to install the top cover. WLAN antenna cables Description Spare part numbers WLAN antennas 686573–001 Before removing the antenna cables: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
▲ Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the right and left sides of the hinge. Display panel cable assembly Description Spare part number Display panel cable assembly 686576–001 Before removing the display panel cable assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
▲ Disconnect the display panel cable from the webcam, and then remove the cable on the left side up to the left hinge. Webcam assembly Description Spare part numbers Webcam assembly 686587–001 Before removing the webcam assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
▲ Disconnect the webcam cable (1), and then remove the cable (2). Display hinges and hinge covers Description Spare part number Display hinges 686583–001 Display hinge covers 691639–001 Before removing the webcam assembly: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the display hinge covers: 68 1. Remove the 1 Phillips PM screws that secures the display the left and right hinge covers (1), and then remove the hinge covers (2). 2. Remove the 4 Phillips PM screws (2 on each side) that secure the hinge to the display panel (1), and then remove the hinges (2).
5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: 1. 2. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility. 3. Use the arrow keys to select Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility. 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
6 Specifications Computer specifications Metric U.S. Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.
Metric Contrast ratio 200:1 (typical) Brightness 200 nits (typical) U.S. Pixel resolution Pitch 0.197 mm × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 14.
7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.
● Only one set of recovery discs or one recovery flash drive can be created per computer. NOTE: If you are creating recovery discs, number each disc before inserting it into an optional external optical drive (purchased separately). ● If necessary, you can exit the program before you have finished creating the recovery discs or recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to continue the backup creation process.
To restore the computer from the recovery partition, follow these steps: 1. Access HP Recovery Manager in either of the following ways: ● Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Manager. – or – ● 78 Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Then, press f11 while the “F11 (System Recovery)” message is displayed on the screen. 2.
Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the first recovery disc into an optional external optical drive (purchased separately), and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. 3. Press f9 at system bootup. 4.
Guidelines: ● Create system restore points using the Windows® System Restore feature, and periodically copy them to an optical disc using an optional external optical drive (purchased separately) or an external hard drive. For more information on using system restore points, refer to Using Windows system restore points on page 81. ● Store personal files in the Documents library and back up this folder periodically.
Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point. You also can create additional restore points to provide increased protection for your files and settings.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter 10 AC adapter, spare part numbers 19, 20 action keys identifying 6 audio, product description 2 audio-in (microphone) jack 10 audio-out (headphone) jacks 10 B backing up customized window, toolbar, and menu bar settings 80 personal files 80 base enclosure removal 33 spare part numbers 33 base enclosure, spare part number 21, 22 battery removal 35 spare part numbers 16, 20, 35 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive precautions 26 spare part number 18, 20 buttons power 5 TouchP
mute 7 power 7, 9 TouchPad 8 webcam 4 wireless 7 M mass storage device precautions 26 removal 37 spare part numbers 18, 37 media card reader assembly removal 53 spare part numbers 53 memory module product description 1 removal 41 spare part numbers 17, 20, 41 microphone product description 2 model description 30 model name 1 mute light, identifying 7 N network jack, identifying 8 O operating system, product description 3 optical drive precautions 26 product description 2 spare part numbers 18, 20 P packag
V vents, identifying 11 video, product description 2 W warranty period 30 webcam light, identifying 4 webcam, identifying 4 Windows applications key, identifying 6 Windows logo key, identifying 6 wireless light 7 wireless, product description 2 WLAN antennas, identifying 4 WLAN module removal 43 spare part numbers 2, 20, 43 workstation guidelines 28 Index 87
