User's Guide

Troubleshooting
72
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to
a telephone line. Excessive RENs on a telephone line may result in the devices
not ringing in response to an incoming call. In most but not all areas, the sum of
RENs should not exceed ve (5.0). To be certain of the number of devices that
may be connected to a line, as determined by the total RENs, contact the local
telephone company. The REN for this product is part of the product identier
that has the format US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 03 is a REN of 0.3).
If this CaptionCall phone causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. But if advance notice isn’t practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your
right to le a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could aect the operation of the equipment. If
this happens, the telephone company will provide advance notice in order for
you to make necessary modications to maintain uninterrupted service.
If trouble is experienced with this CaptionCall phone, for repair or warranty
information, please contact CaptionCall LLC, 1-877-557-2227 or support@
CaptionCall.com. If the equipment is causing harm to the telephone network,
the telephone company may request that you disconnect the equipment until
the problem is resolved.
CaptionCall does not contain any customer-serviceable components.
Connection to party-line service is subject to state taris. Contact the state
public utility commission, public service commission or corporation commission
for information.
This equipment is hearing-aid compatible.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS
TO EMERGENCY NUMBERS:
Remain on the line and briey explain to the dispatcher the reason for the call.
Perform such activities in o-peak hours, such as early morning or late evening.