User's Manual
Page6of17
SERVICE OVERVIEW
First, the prescribing physician is registered in the CardioNet service. All applicable contact and
demographic data is collected and entered into the CardioNet Patient Enrollment and Management
System (PEMS) by a CardioNet representative. When a physician identifies a patient who is
appropriate for CardioNet services, the practice faxes a Patient Prescription/Order form to CardioNet
along with the patient insurance information.
Important Information: Urgent Events
CardioNet is not an emergency response service. If patients experience symptoms that concern them,
they should seek medical help.
In the course of monitoring a patient’s heart, CardioNet may detect cardiac events which are potentially
life-threatening and which were not anticipated by the patient’s physician. As directed in the Physician
Notification Criteria, CardioNet will attempt to contact the physician and patient if ordered.
CardioNet’s ability to obtain information regarding a cardiac event and to contact a patient or his/her
physician in a timely manner is limited by a number of factors, including:
• Transmission of information about a cardiac event to CardioNet‘s
monitoring center is potentially limited by the availability of standard
telephone lines and/or cellular phone coverage
• There is an inherent time delay from the time that an event is detected
to when the events are analyzed and confirmed by a certified cardiac
technician (“CCT”)
• There is an inherent time delay from when the event is analyzed and
confirmed by the CCT to when CardioNet is able to make contact with
the patient or his/her physician
• If a patient or physician is not accessible by telephone, CardioNet will
not succeed in making contact with them
When CardioNet does detect a potentially serious cardiac event as defined by the patient’s physician,
we will attempt to contact the patient’s physician for direction. CardioNet will also attempt to contact the
patient and inform him/her of a cardiac event that has been received that requires evaluation in the
emergency room, per the physician’s notification criteria. The patient may decide to seek medical help
by calling EMS directly or the patient may ask that CardioNet assist them in contacting EMS.
In all cases, due to the limitations of the CardioNet service as described above, patients should not
delay seeking medical help if they experience symptoms that concern them and are so instructed in
the Patient Education Guide. Also, patients are instructed in the Patient Education Guide not to rely on
CardioNet as an emergency response service.