User's Manual

11
11. Troubleshooting
Problem Action
Phone-Related Problems (Driver Unit with Bluetooth Phone)
Unsuccessful Pairing 1. Delete scala-rider from your paired device list in your phone
(if it’s listed).
2. Turn off the phone and headset
3. Remove the battery from the phone and return it.
4. Repeat the pairing process as described in Turning on the
Headsets for the First Time, page 4.
Can’t answer calls or perform
voice dialing by pressing the
Control key
1. Make sure that the scala-rider headset is turned ON and in
standby mode with the blue light indicator slowly flashing.
2. Verify that the Bluetooth function on your phone is set to
ON.
3. Verify that the scala-rider headset is the correctly paired
headset to your phone.
4. Reconnect the phone and headset as described in the section
“Reconnecting the scala-rider headset to a paired phone”.
5. Check the definitions and settings on your phone.
6. Repeat the pairing process as described in Turning on the
Headsets for the First Time, page 4.
Cannot terminate calls using
the reject/redial/end functions
Your phone supports the Bluetooth headset profile only and not
the handsfree profile. Therefore you must use the Control button
to answer or terminate calls.
Can’t answer phone calls
using the Voice Recognition
(VR) feature.
1. Make sure that the VR feature is activated
2. Make sure that you speak the word loudly after prompting
I cannot perform redial 1. Make sure that the call list on your phone is not
empty.
2. The Redial feature works only with mobile phones
that support the Bluetooth. Make sure that your
phone supports this profile.
Battery does not provide at
least five hours of talk time
Make sure your scala-rider headset is fully charged. Charging time
is up to 3 hours for an empty battery. When the headset is
connected to the charger and it is fully charged, the red light
indicator turns off.
I’m trying to reject incoming
calls by remaining silent, but
the phone continues to ring.
1. Make sure the VR feature is enabled (See Section 7).
2. Reject feature works only with mobile phones that support
Bluetooth hands-free profile. Make sure your mobile phone
supports this profile.
Red LED does not light
steady when charger is
connected.
1. Make sure the charger’s DC jack is firmly plugged into the
headset.
2. Disconnect the charger’s DC jack, wait a few seconds and
plug it back in.
3. When the headset is fully charged the red light turns off.
I hear crackling noises Possibly caused by nearby interference. If you have a GSM
phone and your headset is too close to phone, noises may be
heard.
Headset and mobile phone are more than 30 ft. (10 m) apart
or there are major obstacles (such as concrete walls) between
the headset and mobile phone.