User Manual

10
10. Troubleshooting
Problem Action
Pairing fails 1. Delete scala-700 from your paired device list in your phone (if
it is listed).
2. Turn off the mobile phone and headset.
3. Take the battery out of the phone and put it back in.
4. Repeat the pairing process.
Can’t answer phone calls or
perform voice dialing
(Assuming your mobile phone supports Voice Dialing)
1. Make sure your headset is turned ON and in standby mode
while the blue light indicator flashes slowly.
2. Verify that the Bluetooth function on your phone is set to ON.
3. Verify that the scala-700 is the correctly paired headset to your
mobile phone (refer to the phone manual).
4. Link the headset to the phone as described above.
5. Check “Definitions” or “Settings” on your mobile phone.
6. Perform the pairing process and check again.
Battery does not provide at
least six hours of talk time.
1. Make sure your headset is fully charged. Charging time is up to
3 hours for an empty battery. When fully charged and charger is
connected to headset, the red light indicator turns off.
2. When not wearing the headset, make sure the CTRL button is
not pressed.
NOTE: You may have compromised the battery’s’ capacity if you
did not fully charge it prior to initial use.
Red LED does not light
steady when charger is
connected.
1. Make sure the Charging Jack is firmly plugged in.
2. Disconnect the Charging Jack, wait a few seconds and plug it
back in.
3. When the headset is fully charged, the red light turns off.
Bad sound quality 1. Possibly caused by nearby interference
2. If you have a GSM phone and your headset is too close to the
phone, interference may occur.
3. Headset and mobile phone are more than 30 ft. (10 m) apart or
there are major obstacles between headset and mobile phone (e.g.
concrete walls or similar).
My headset still sounds as if a
call is in progress, even
though the other party has
hung up
Some cellular providers maintain the signal transmission even
after one party has hung up. In such case you may want to briefly
tap your headset's CTRL button to assure the call is entirely
terminated and the provider's meter stops running.
NOTE: For most problems we recommend that as a first step, you turn the headset off and then
on again. If this does not help, try pairing the headset and phone again.