Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Document: DHF-3756 Revision: 1.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Legal Notice Prior to using the Intel-GE Care Innovations™ QuietCare® system, you should read this manual carefully, including all safety instructions, cautions and warnings. The Care Innovations™ QuietCare system is intended for use in monitoring certain environmental conditions and activity patterns as indicated by changes in motion.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Copyright © 2011 Intel-GE Care Innovations LLC. All rights reserved. Care Innovations, the Care Innovations logo, and the Caring Icon logo are trademarks of Intel-GE Care Innovations LLC. QuietCare is a registered trademark of Intel-GE Care Innovations LLC. Intel and the Intel corporate logo are trademarks of Intel Corporation in the United States and/or other countries, used under license.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Contents Intel-GE Care Innovations™ QuietCare® System .......................................................................................... 1 Legal Notice ................................................................................................................................................ 2 Contents ...........................................................................................................................
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Positioning: Living Area ........................................................................................................................... 46 Positioning: Outside Bathroom ................................................................................................................ 47 Positioning: Near Door ......................................................................................................................
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Introduction Intel-GE Care Innovations™ QuietCare® system is intended for use in monitoring the environmental conditions and activity (motion) of an individual living in a senior housing community. Care Innovations QuietCare system recognizes and monitors certain patterns of activity including but not limited to bathroom and bedroom activity, residence entry/exit, and interaction with food and medication storage.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Disconnection from Telecommunications Network (modem) warning: Disconnect from the Telecommunication Network prior to opening the top cover for service. Power Supply information: The power supply included with the Care Innovations Facility Server is 100-240Vac, 50/60Hz input, 12VDC, 5A 60W maximum output. If the power supply needs replacement, replace with AC adapter model FSP060-DBAB1.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide either during visitor stays (for levels higher than normal) or after visitor departure (for levels lower than those seen during the visit). Baseline will readjust over the course of the next several days. WARNING: QuietCare does not detect falls but alerts you to conditions that may indicate a fall. A lengthy bathroom stay may indicate a problem preventable by early intervention.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Scope of This Guide This guide is intended to be used by Assisted Living/Independent Living (AL/IL) facility maintenance personnel to service and maintain the QuietCare system. Both QuietCare — Dial-Up and QuietCare — Networked systems are referred to in this Hardware Maintenance Guide.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Change batteries when they are low Ensure that pagers are properly maintained and connected QuietCare sensors are powered by either 9V batteries (QuietCare — Dial-Up) or AA and AAA batteries (QuietCare — Networked). The customer will be required to change any batteries that are low or die.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide How QuietCare Works The following diagram demonstrates how QuietCare components are placed and how they work together to monitor, collect, and respond to resident activity. Note that item 3 shows sensors relaying activity data to a base station or router.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Page 12 of 60 Revision: 1.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide QuietCare — Networked Troubleshooting & Maintenance This section describes troubleshooting and maintenance steps specifically for QuietCare — Networked systems. QuietCare — Networked systems utilize broadband and routers to send data from motion sensors. System Components Component What it Does Mesh router Works with coordinators to join other routers to build the backbone of the network over broadband.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Issue Mesh Router is beeping (on network) Possible Cause Router removed from facility Another router is missing from the network which impacted this router AC power to router is no longer being supplied due to: - Router unplugged - Lost power to outlet (power outage, circuit breaker) Action 2. Verify that it is a grounded outlet but NOT a switched outlet 3.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Issue Possible Cause Sensor missing, uninstalled, or needs to be moved Low battery indicator on QuietCare web site Sensor always firing Sensor sending motion, no sensor heartbeat Pager alert “Check Router Rm 114 Router unplugged” Pager alert “Check RoomTemp Rm 114 Stein Document: DHF-3756 Revision: 1.0 Action 7. Call 1-855-885-CARE or email at support@careinnovations.com to provide room #, sensor serial number, and role (e.g.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Issue Apartment too (hot/cold)” Possible Cause Window open Pager alert “System Problem Many/all rooms down Coordinator un-plugged or failed” USB coordinator is unplugged or has otherwise failed to connect to the facility server Action discuss options for relocating the sensor or sensor selection. 1. Securely re-plug the USB coordinator into the facility server.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide What You See What It Means System Warning Although the system is working, there are problems. The system will be working on backup battery power. System Warning Alerts will be sent Paging system is on battery power Primary AC power has failed; UPS is running on battery backup. System Error Alerts still sent but battery is critically low UPS battery has run down, paging system will be up for only a few more minutes.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide QuietCare — Networked QuietCare Service Kit As part of the installation process, the member of your staff designated as the QuietCare program manager for your facility receives a free service kit. Along with this kit, an Inventory Sheet will be provided that should be used to keep track of used items. When you run low on a specific item, contact Customer Support at 1-855885-CARE or email at support@careinnovations.com.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Sensor Mounting & Positioning About QuietCare Sensors NOTE: The accompanying diagram assumes an 8 degree angle mount being used. The wedge bracket should be used to apply this angle. The Passive Infra-Red (PIR) sensors detect movement of warm bodies. Because they respond to heat, they are relatively slowacting. For example, they will respond more to your body’s moving than to your hand’s waving around.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide D: Bedroom F: Living Area G: Outside Bathroom K: Near Door Door Contact the number of daily meals Detects activity in the bedroom or sleep area. May also act as both bedroom and bathroom exit detection sensor in cases where bathroom is in bedroom. Detects activity in the area the senior spends the most time in the home outside the bedroom or bathroom. This is usually a living room or T.V. area.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide 1. Remove the sensor from the bottom bracket: Grip the bottom portion of the sensor and bracket. With your other hand, twist the top portion of the sensor clockwise, and pull top portion of sensor up and out of the bottom bracket. If you are having difficulty removing the sensor, see Using Groove Joint Pliers, page 44. 2. Change the batteries: Place the batteries into the sensor, ensuring that the batteries are properly oriented.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Positioning When replacing a sensor, place it back in the same position as the defective or missing sensor. The angle of the sensor in the bracket is critical as described in the guidelines below. General Rules To ensure reliable performance, it’s important that the positioning of the sensors follows these rules: The senior should have to pass 2 sensors between exiting a bathroom or bedroom, and exiting the home.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide by that sensor. Using the wedge bracket on the left or right side angle will provide the 45 degree orientation. In narrow hallways, or for the Near Door sensor, installing the sensor above the doorway may be the best method for installing. In this instance, the standard bracket should be used, without a wedge.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Positioning: Door To determine the most appropriate placement for the door sensor you will need to interview the senior. When you’re interviewing the senior, be sure to explain why you need the information, how it will be helpful to the senior. In the interview, determine the things the senior does most often in preparing a meal.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Positioning: D: Bedroom Only the Bedroom sensor should see activity in the bed (or area where client sleeps at night.). No other sensor should be able to detect activity in the bedroom. Place sensor inside the bedroom such that it captures as much activity in the bedroom as possible (including bed).
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Motion detected by this sensor during the senior’s AM Bedroom Exit window will signal that the client is awake. So if possible, position the sensor such that it cannot see the bed, or area where senior sleeps at night. Mount the wedge bracket if installing sensor vertically, using screws included. Attach the standard bracket to the wedge bracket.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Rotate the sensor in towards the wall such that it can only detect motion no more than 1 – 2 feet into the residence. Be sure it cannot detect any motion outside of the residence. Walk through the doorway several times to be sure it can detect your movement. Watch for the Green LED to flash on the sensor, and observe where you were when you were detected.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Permanently Mounting Sensors When placing an wedged bracket be sure that the top screws align vertically and maintain a straight line Screw the bracket into place by using the angled screw hole NOTE: Sensors that are installed vertically must use a wedge bracket, unless mounting with VHB tape. The desired orientation of the bracket will determine the install position of the bracket.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Screw in bracket: Clip in sensor and orient correctly: Mounting PIR sensor on Drywall Mounting on Hard/Smooth Surfaces (Non‐Drywall) On other hard/smooth surfaces (e.g. bathroom tile, ABS and Polycarbonate, Phenolic, plastics, mirrors, plastered fire proof cement, etc.) use double-sided tape to mount the sensor, pressing firmly for 15-20 seconds. Note that if a component is moved you should use a new piece of tape if possible.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Push bracket firmly for 15-20 seconds: Remove backing from VHB tape: Clip in sensor and orient correctly: Example: sensor at 45 ° toward door: Mounting PIR sensor on Using VHB Tape Masonry/Cement Masonry or other rough or crumbly surfaces must be avoided. If you can’t find an appropriate alternative surface, contact your Help desk for suggestions on how to proceed. Page 30 of 60 Revision: 1.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide QuietCare — Dial-Up Troubleshooting and Maintenance This section describes troubleshooting and maintenance steps specifically for QuietCare — Dial-Up systems. QuietCare — Dial-Up systems utilize an analog (POTS) line and base stations to send data from motion sensors. System Components Component Base station and antenna Motion sensor Pager transmitter Pager QuietCare website Document: DHF-3756 Revision: 1.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Troubleshooting The following table provides a list of common service issues that may require AL/IL maintenance personnel involvement. As described in the Introduction, you will be notified if a QuietCare service issue requires your attention through QuietCare pager alerts, email, telephone, and web site indicators.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Issue BaseUnit Rm 114 Stein May be unplugged or phone off hook” Possible Cause disconnected from the phone jack or power outlet Power or phone outage Phone off the hook Power strip turned off Action 1. Is the unit plugged in? Check to confirm the AC adapter is plugged into the 12VDC slot in the base station.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Issue Possible Cause Low battery indicator on QuietCare web site Missing sensor or dead battery Sensor always firing Sensor sending motion, no sensor heartbeat Pager alert “Check RoomTemp Rm 114 Stein Apartment too (hot/cold)” Pager alert “Check Antenna Rm 114 Stein May be unplugged” A large number of rooms on the website show: base station disconnected from phone jack or power outlet power/phone outage phone off the hook erro
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Issue Possible Cause Action by the mass dial in issue, follow these steps: 1. Confirm that all QuietCare units are plugged into the phone jack labeled QC. 2. Confirm that no telephones are plugged into the QuietCare phone jacks or base stations. If there are, remove them. 3. Confirm that all of the QuietCare phone jacks have dial tone. 4.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide What You See being sent Server reachable System Recovery Alerts b ei ng sent Paging system is back on normal line power What It Means operations. The QuietCare paging system is working and back to normal operations. QuietCare — Dial-Up Service Kit As part of the installation process, the member of your staff designated as the QuietCare program manager for your facility receives a free service kit.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide 1 = phone line jack; 2 = AC adaptor jack; 3 = antenna jack Base station AC adapter. CAUTION: The QuietCare base station AC adapter must not be plugged into an outlet controlled by a wall switch. If the QuietCare base station AC adapter is plugged into a switched outlet, it will not function when the switch is turned off. Please inform QuietCare installers if any such outlets exist.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Do not place on exterior walls whenever possible, as they may tend to get cold, and distort room temperature data. Connecting the Base Station After positioning the antenna and base station, connect them and connect the base to the phone line. If necessary, integrate the base station with a Personal Emergency Response (PERS) unit or an answering machine.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide the base station. 4. Insert the line from the answering machine into PHONE on the base station. 5. Insert the line from the phone into the answering machine. 6. To confirm connectivity, refer to Confirming Base Station Connectivity section. Confirming Base Station Connectivity Complete the following steps to update the 1. Power up the base station.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide not controlled by a wall switch. 3. If dialing an outside line requires a prefix or if only pulse dialing is available a. Unplug the base and plug it in again. b. Press S6 twice during the 14-second countdown to enter Walkaround Test mode When prompted to set phone numbers, press S5: c.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Sensor Mounting & Positioning This section provides basic information about QuietCare sensors including proper positioning, care, and troubleshooting. About QuietCare Sensors NOTE: The accompanying diagram assumes an 8 degree angle mount being used. The Passive Infra-Red (PIR) sensors detect movement of warm bodies. Because they respond to heat, they are relatively slow-acting.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Each Sensor’s Role For each sensor there is a defined sensor role indicating the placement or type of activity that that sensor is measuring. Sensor roles are: Bathroom, Bedroom, Living Area, Outside Bath, Near Door, Door Contact, Meals, and Medication Storage.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide NOTE: QuietCare sensors are not interchangeable; each sensor must be placed back in its original bottom bracket for the role to which it is assigned. It is a good practice to change batteries one sensor at a time to ensure that each sensor is placed back in its proper place. Complete the following steps to replace sensor batteries. 1. Remove the sensor from the bottom bracket: Grip the bottom portion of the sensor and bracket.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide batteries. Some communities offer recycling or collection of alkaline and lithium batteries — contact your local government for disposal practices in your area. Using Groove Joint Pliers: If you are having difficulty removing or replacing the sensor from the bracket using your hands, you may use 8 or 10 inch groove joint pliers to remove and replace the sensor.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Mounting Tips Position sensors so that other permanent infrared heat sources, such as air from heating or cooling vents, heat lamps, etc., will not interfere.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Positioning: Bathroom Only the bathroom sensor should be able to see activity inside a bathroom. No other sensors should be allowed to detect motion inside a bathroom. Position the sensor to pick up movement coming into and within the bathroom. o CAUTION: Make sure the sensor cannot see outside the bathroom.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Positioning: Outside Bathroom Position the sensor to detect motion immediately as the senior leaves the bathroom. CAUTION: Make sure the sensor cannot see inside the bathroom or out of the residence (when the resident’s front door is open). Place the sensor on the exterior wall of the door and angled at 45 degrees toward or across the doorway.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide For the Night Motion feature, sensors are placed in the residence in such a manner as to detect the resident while out of bed and moving around the apartment at night, while not detecting movement in the bed or sleeping chair. To install the Night Motion feature: - - The Bedroom sensor should be installed such that it could not detect motion of the resident on the bed, but can detect motion in the area just off the bed.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide 5. Press S3 to continue. 6. To delete the sensor, press S3 a second time. 7. To add/replace the sensor, press S2, which will bring you to this screen: 8. Have your battery handy. Press S2. 9. When the “Searching” screen appears, press the 9v battery into the battery slot. 10. When the base unit picks up the sensor the screen will appear. 11. When this screen appears, press S5. 12.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide IMPORTANT: Walk through the house using the paths the senior is most likely to use. Walk from the bedroom to the bathroom, for example, as the senior would for a bathroom visit. 5. Once all the sensors have been detected: a. Stand still in front of the base station for an extra 60 full seconds (this helps Activation Help Desk catch any sensor that might be misfiring even when there is no motion); b. Press S3 to end the test. 6.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide 4. Remove the backing from the VHB tap already supplied in the bracket and secure the sensor. a) Make sure the sensor is securely in the bracket, with the bracket arms sitting in the groove in the sensor body.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Non‐Drywall Mounting Procedure 1. Position the bracket at the selected location. 2. Apply a piece of VHB tape from the hardware kit to the back of the bracket and press the bracket firmly along its entire length for 10-15 seconds. 3. Firmly press the bracket to the mounting surface along its entire length for 10-15 seconds. 4. Remove the backing from the VHB tap already supplied in the bracket and secure the sensor.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Regulatory Statements This QuietCare — Dial-Up base station equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide number provided may not be a 900 number or any number for which charges exceed local or long distance transmission charges. This equipment must not be used on party lines. Connection to party line service is subject to state tariffs. Contact state public utility commission for information. In order to program this information into your fax machine or fax / modem, consult your fax machine’s user’s manual for setup instructions.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Pager Troubleshooting and Maintenance The QuietCare system detects a number of alerts that require immediate attention. This necessitates the installation of an Internal Pager Transmitter in the building which is the required method of receiving alerts. The Internal Pager Transmitter coverage is controllable and message queue length is short.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide No pages received Broadband issues: The pager transmitter needs to be connected to an active broadband connection to function properly. Facility server 1. The server will be plugged into a modem, router or some type of networking equipment. Confirm that this connection is secure. There should be a light on next to each of these ports. 2. Check the power to both the networking equipment and the base station. 3.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Paging System Problem Alerts What You See What It Means System Problem Alerts stopped Cannot reach server Facility server is unable to connect to the pager transmitter. You will not get information from QuietCare about resident activity. Follow community procedures about what to do when QuietCare is not working.
Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Painting Important: The placement of the QuietCare sensors is very the sensors even a couple inches from where they were originally result in compromised system performance, and ultimately, in the resident. It is important that the following instructions be AL/IL facility as best as possible. specific.
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Intel-GE Care Innovations™ QuietCare® System Hardware Maintenance Guide Copyright © 2011 Intel-GE Care Innovations LLC. All rights reserved. Care Innovations, the Care Innovations logo, and the Caring Icon logo are trademarks of Intel-GE Care Innovations LLC. QuietCare is a registered trademark of Intel-GE Care Innovations LLC. Intel and the Intel corporate logo are trademarks of Intel Corporation in the United States and/or other countries, used under license.
