User`s manual

Intel-GE Care Innovations™ QuietCare® System
Hardware Maintenance Guide
Page 10 of 60 Document: DHF-3756
Revision: 1.0 Effective: January 29, 2012

Change batteries when they are low QuietCare sensors are powered by either 9V
batteries (QuietCare — Dial-Up) or AA and AAA
batteries (QuietCare — Networked). The
customer will be required to change any batteries
that are low or die. Please see the Battery
Replacement sections for more information

Ensure that pagers are properly
maintained and connected
The customer will be required to follow steps to
troubleshoot any connectivity issues the paging
system may have if it is unable to connect with our
server. Please see Internal Pager Transmitter
section for more information.
Alphanumeric Text Pager Batteries and Settings:
Our pagers are powered by two AAA batteries or
AA batteries depending on pager type. The
customer is responsible for changing the batteries
in the text pagers when they become low or die.
If Care Innovations Detects an Issue
The Care Innovations QuietCare internal service team might discover issues using our manual diagnostics
process. There are several ways you will be notified if a service issue occurs that requires your attention.
How QuietCare Support Will Contact You Description of Example Issue
Pager alerts For example, a pager alert may be sent to check
the room temperature in a residence. Follow
instructions described in the Troubleshooting
section of the corresponding QuietCare — Dial-
Up or QuietCare — Networked section of this
manual for more information.
Email The facility staff may be contacted regarding
service needs that require their attention via a
provided email address.
Telephone If there is an urgent maintenance situation, a
Care Innovations representative will contact your
designated facility staff member via telephone.
QuietCare web site indicators The system status report provides a dashboard
for sensor statuses and activity including whether
a particular sensor is functioning properly or not,
the date and time for the last motion recorded,
low battery indicators, and other diagnostic data.
When to Call Care Innovations
AL/IL staff members should call their Care Innovations customer support 1-855-885-CARE or email at
[e-mail] if ever they are unsure about a maintenance or service issue. In particular, if
an entire room kit needs to be reinstalled, a router needs to be replaced, or a facility server is down, it is critical
that Care Innovations is notified. Your QuietCare representative is available to answer questions and provide
guidance.