Installation Guide Thank you for purchasing the CarePenguin In-Home Activity Sensor! Follow the instructions below to get your CarePenguin account and sensor setup. Account Creation and Login Once your CarePenguin sensor arrives, go to app.carepenguin.com/SignUp on your computer to set up your CarePenguin account in our online portal. Once you’ve entered your information in the required fields, click “Sign Up.” John Smith john@example.com john@example.
You will be redirected to the login page. Enter your email and password that you just created to login. Download the CarePenguin App You will need the CarePenguin app to install the CarePenguin sensor.
Download the CarePenguin app from the App Store if you have an iPhone or the Google Play Store if you have an Android. Type the same email and password you used in the online portal, and tap the “Login” button. You will then enter the two factor authentication code texted to you to login. Create a Location and Add Sensor Once you are logged in on the app, you should see the home screen. Tap "Add New Home" to create a new location. Name your location something meaningful to you.
Connect Sensor to WiFi Before Mounting to Hot Water Pipe If your sensor is blinking dark blue, it is already in setup mode and you may skip to step 3. If not, follow steps 1 and 2. Please note that it is important to keep your smartphone close to the CarePenguin sensor during installation. Using the supplied, small, plastic tube attached to the side of the sensor, insert into the hole marked “Reset” and depress the button (you should feel a click).
The final screen of the setup wizard will test if CarePenguin is receiving data from the sensor and if successful, will let you know the sensor is installed and working. At this point, the sensor LED should be producing a “breathing light blue” color. This means the sensor is in normal operation and talking on the home’s WiFi network.
Attach CarePenguin Sensor to Water Heater Output Pipe You can leave the sensor plugged in or you can unplug the sensor while installing onto the hot water pipe. Attach the sensor to the hot water pipe output from the water heater by zip-tying it parallel to the pipe. (It’s important to attach the sensor as far away from the water heater output as possible, but before the pipe starts branching off to get the most accurate data.
How to Upgrade to CarePenguin Premium Sign in to your CarePenguin account on the online portal at app.carepenguin.com On the “My Account” tab find “Subscription Settings Click “Upgrade Subscription" and follow the prompts to purchase a Premium subscription.
On this screen, select a few times during the day that you would expect activity from your loved one, such as waking up, breakfast, lunch, dinner, etc. Selecting these times on the right allows you to create “watch zones.” If there is no activity within that zone by the time the zone has passed, CarePenguin will show the location as yellow in the app. If there continues to be no activity, the location will be shown in red and will send you push notifications encouraging you to check in on your loved one.
Invite Family Members and Caregivers to Your Account You can add other family members or caregivers to your account for them to install the sensor and monitor activity data. Here's how: Go to the Caregivers tab in the CarePenguin app, then tap the plus sign next to "Open Invitations." Invite a family member or caregiver by entering their phone number. They will receive an invite code via text. They will download our app from the App Store if they have an iPhone or Google Play Store if they have an Android.
