User's Guide

CS 7600_User Guide (8J4071)_Ed07 79
11 Troubleshooting
Quick Troubleshooting
The quick troubleshooting guides you through actions you need to take to correct malfunctions you may
encounter and that do not require authorized technical support. For errors and malfunctions not detailed in
this section, contact technical support.
The following table lists the malfunctions that are displayed on the scanner’s LCD and in the image
Acquisition interface, and details the corrective action.
Table 1 Quick Troubleshooting
Malfunction Possible Cause Action
or on scanner display


and/or
in the image Acquisition
interface
Limited or no connection
to scanner (physical
connection is intact, but
the IP address is not
correct).
 Check the network cable is connected to its
RJ45 port in both the scanner and workstation
computer.
 Check the local network connectivity.
 Check the computers’s firewall settings and
disable the firewall.
 Replace the network cable.
 Check the scanner’s network configuration.
No connection to scanner
after launching image
Acquisition interface.
 Check that the scanner’s power supply is
connected.
 Check the network cable is connected to its
RJ45 port in both the scanner and workstation
computer.
 Check the local network configuration.
 Check the computers’s firewall settings and
disable the firewall.
 Exit the image Acquisition interface and
relaunch the application.
 Check the scanner’s network configuration by
checking in the scanner’s Settings-IP Setup
screen if DHCP is enabled or not and consult
with your system administrator what the
scanner configuration should be.
 Replace the network cable.
 If the scanner icon frame does not change to
green within 40 s, restart the scanner by
turning it off and then on again.
Scanner Error # 071 Scanner memory full.
See “Clearing Scanner Memory” on page 64.
Also See “Brightness Control” on page 52
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