User's Guide
Table Of Contents
- 1 Overview
- DRYVIEW CHROMA Imager at your Site
- Intended Use
- Imager Features
- CHROMA Media
- Network Interfaces
- Power Management Features
- Configuring and Monitoring the System (using the Web Portal)
- Enhancing Serviceability with Remote Monitoring
- How the Imaging System Works
- System Components
- DICOM Interface
- Imager
- Back View
- Control Panel
- Display Screen
- Using the Web Portal to Access Additional Functionality
- Accessing the Web Portal
- Agency Compliance
- Reference Information
- User Guide Conventions
- 2 Working with the Media and Ink
- Handling the CHROMA Media (Film or Paper)
- Working with the Loaded Media
- Viewing the Loaded Media Size
- Monitoring the Amount of Loaded Media
- Checking the DICOM Interface for the Requested Media Size
- Understanding How Media is Selected for Print Requests
- Loading the Media Cassette (Cut Sheets)
- Loading the Roll Paper
- Placing the Roll Paper on the Spindle
- Loading the Roll Paper into the Imager
- Readying the Imager to Print to Roll Paper
- Cutting the Roll Paper
- Changing the Media in the Imager
- Handling a Print Request with a Different Requested Media
- Handling a Media Change when the New Print Request is Urgent
- Replacing the Cut Sheet Media
- Replacing the Roll Paper
- Working with Ink
- Extending the Life of Ink Cartridges During Periods of Inactivity or Low Use
- Checking the Ink Levels
- Replacing the Ink Cartridges
- Checking the Maintenance Tank Levels
- Replacing the Maintenance Tanks
- Replacing the Ink Maintenance Tank (Tank 1)
- Replacing the Borderless Maintenance Tank (Tank 2)
- 3 System Settings and Status
- Changing the Imager’s Date and Time
- Changing Configuration Items in Maintenance Mode
- Working in Maintenance Mode
- Imager Language
- Units of Measurement
- Temperature Units
- Auto Cleaning
- Alert Settings
- Number of Minutes Before Automatic Sleep Mode
- Return Settings to the Defaults
- Checking Imager Status
- Print a Status Sheet
- View Imager Status
- Firmware Version
- Ink Levels
- Maintenance Tank Levels
- Job History
- Total Print Count
- Setting up Automatic Nozzle Check
- Setting up Roll Paper Settings
- Media Selection
- Roll Paper Margins
- Paper Size Check
- Paper Skew Check
- Set Roll Paper Tension
- Optimizing the Look of the Image
- Optimizing Grayscale Images on Film
- Optimizing Color Images on Paper
- Optimizing Grayscale Images on Paper
- 4 Maintenance and Troubleshooting
- Overview
- Keeping the Imager Clean
- Clean the Outside
- Uneven Prints: Clean the Cassette Printing Path
- “Dirty” Prints: Clean the Inside
- White Powder on the Platen: Clean the Platen
- Smudged Prints from the Roller
- Running a Nozzle Check to Avoid or Correct Print Issues
- Checking and Cleaning the Nozzles
- Working with the Print Head
- Overview
- Clean the Print Head
- Align the Print Head
- Correcting Paper Cutting Problems
- Correcting Errors
- Introduction
- Messages at the Imager Display Screen and Suggested Actions
- Roll Paper Errors
- Maintenance or Service Call is Required
- Troubleshooting
- Imager is Not Printing
- Imager Sounds Like it is Printing, but Nothing Prints
- Prints Do Not Look as Expected
- Top Line of the DICOM Interface Screen is Blank
- Feeding or Ejecting Problems/Media Jams
- Clearing a Roll Paper Jam
- An Icon on my Print Indicates a Sizing Issue, or some of the Image or Information is Cut Off
- Miscellaneous Issues
- Restarting the Imager
- The DICOM Interface is Non-Responsive (How to Restart)
- Restoring the System Software - Ghosting
- Calling for Support
- 5 Specifications
- Dimensions and Clearance
- Packed Dimensions
- Environmental Recommendations
- Temperature
- Relative Humidity
- Surface Levelness
- Acoustical Noise
- Network Requirements
- Power Requirements
- Power Consumption -Imager
- Power Consumption -DICOM Interface
- Ink Cartridges
- Cartridge Life
- Temperature
- Capacity
- Weight
- Media
- Environmental
- Storage
- Publication History
Maintenance and Troubleshooting
2012-01-27 9G4260_en 4-1
4
Maintenance and
Troubleshooting
Overview
This chapter provides instructions to:
• Clean the imager, either as preventive maintenance or to solve
problems
• Correct any print quality issues
• Realign the print head
• Replace the cutter blade
• Correct any errors at the imager
• Correct any print jams
• Restart the DICOM interface
• Restore the system software
• Call for support
SHORT TERM CONFIDENTIAL