User's Guide
Table Of Contents
- 1 Overview
- DRYVIEW CHROMA Imager at your Site
- Intended Use
- Imager Features
- CHROMA Media
- Network Interfaces
- Power Management Features
- Configuring and Monitoring the System (using the Web Portal)
- Enhancing Serviceability with Remote Monitoring
- How the Imaging System Works
- System Components
- DICOM Interface
- Imager
- Back View
- Control Panel
- Display Screen
- Using the Web Portal to Access Additional Functionality
- Accessing the Web Portal
- Agency Compliance
- Reference Information
- User Guide Conventions
- 2 Working with the Media and Ink
- Handling the CHROMA Media (Film or Paper)
- Working with the Loaded Media
- Viewing the Loaded Media Size
- Monitoring the Amount of Loaded Media
- Checking the DICOM Interface for the Requested Media Size
- Understanding How Media is Selected for Print Requests
- Loading the Media Cassette (Cut Sheets)
- Loading the Roll Paper
- Placing the Roll Paper on the Spindle
- Loading the Roll Paper into the Imager
- Readying the Imager to Print to Roll Paper
- Cutting the Roll Paper
- Changing the Media in the Imager
- Handling a Print Request with a Different Requested Media
- Handling a Media Change when the New Print Request is Urgent
- Replacing the Cut Sheet Media
- Replacing the Roll Paper
- Working with Ink
- Extending the Life of Ink Cartridges During Periods of Inactivity or Low Use
- Checking the Ink Levels
- Replacing the Ink Cartridges
- Checking the Maintenance Tank Levels
- Replacing the Maintenance Tanks
- Replacing the Ink Maintenance Tank (Tank 1)
- Replacing the Borderless Maintenance Tank (Tank 2)
- 3 System Settings and Status
- Changing the Imager’s Date and Time
- Changing Configuration Items in Maintenance Mode
- Working in Maintenance Mode
- Imager Language
- Units of Measurement
- Temperature Units
- Auto Cleaning
- Alert Settings
- Number of Minutes Before Automatic Sleep Mode
- Return Settings to the Defaults
- Checking Imager Status
- Print a Status Sheet
- View Imager Status
- Firmware Version
- Ink Levels
- Maintenance Tank Levels
- Job History
- Total Print Count
- Setting up Automatic Nozzle Check
- Setting up Roll Paper Settings
- Media Selection
- Roll Paper Margins
- Paper Size Check
- Paper Skew Check
- Set Roll Paper Tension
- Optimizing the Look of the Image
- Optimizing Grayscale Images on Film
- Optimizing Color Images on Paper
- Optimizing Grayscale Images on Paper
- 4 Maintenance and Troubleshooting
- Overview
- Keeping the Imager Clean
- Clean the Outside
- Uneven Prints: Clean the Cassette Printing Path
- “Dirty” Prints: Clean the Inside
- White Powder on the Platen: Clean the Platen
- Smudged Prints from the Roller
- Running a Nozzle Check to Avoid or Correct Print Issues
- Checking and Cleaning the Nozzles
- Working with the Print Head
- Overview
- Clean the Print Head
- Align the Print Head
- Correcting Paper Cutting Problems
- Correcting Errors
- Introduction
- Messages at the Imager Display Screen and Suggested Actions
- Roll Paper Errors
- Maintenance or Service Call is Required
- Troubleshooting
- Imager is Not Printing
- Imager Sounds Like it is Printing, but Nothing Prints
- Prints Do Not Look as Expected
- Top Line of the DICOM Interface Screen is Blank
- Feeding or Ejecting Problems/Media Jams
- Clearing a Roll Paper Jam
- An Icon on my Print Indicates a Sizing Issue, or some of the Image or Information is Cut Off
- Miscellaneous Issues
- Restarting the Imager
- The DICOM Interface is Non-Responsive (How to Restart)
- Restoring the System Software - Ghosting
- Calling for Support
- 5 Specifications
- Dimensions and Clearance
- Packed Dimensions
- Environmental Recommendations
- Temperature
- Relative Humidity
- Surface Levelness
- Acoustical Noise
- Network Requirements
- Power Requirements
- Power Consumption -Imager
- Power Consumption -DICOM Interface
- Ink Cartridges
- Cartridge Life
- Temperature
- Capacity
- Weight
- Media
- Environmental
- Storage
- Publication History
4-4 9G4260_en 2012-01-27
Maintenance and Troubleshooting
White Powder on the
Platen: Clean the
Platen
IMPORTANT: Make sure you are printing through the DICOM interface
according to the instructions in this guide.
1. Shut down the imager. Wait for the screen to go dark, and then
unplug the power cable from the electrical outlet.
2. Wait for one minute.
3. Use a toothpick or similar object to push in the paper particles on
the platen. The particles look like white powder.
CAUTION:
Do not touch the roller and the ink absorption; otherwise, the
prints may be soiled.
Do not touch the ink tubes inside the imager. This can damage
the imager.
4. Close the imager cover.
Smudged Prints from
the Roller
If the roll paper prints are smudged or soiled, clean the roller:
1. Turn on the imager.
2. If not already loaded, load the roll paper. See “Loading the Roll
Paper” on page 2-9.
3. Press to feed the paper through the imager. The paper feeds
while you hold the button. Feed the paper until it comes out clean.
Do not touch these
parts; also do not
touch inside the
imager
SHORT TERM CONFIDENTIAL