User's Guide

Troubleshooting
January 14, 2008 2G0733 3-7
10003 MIS: Image Buffer Error 1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
10015 MIS: Database Error 1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
10910 MIS: MCS Communication
Failure
1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20004 USB Failure 1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20154 MCS: Internal Communications
Failure
1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20156 Incompatible Software Versions
Installed
1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20209 Laser Imager Opened During
Self Test
1. Close the hood or the open cover.
2. Shut down the Imager, then start the Imager.
3. If the error persists, call for service.
20449 none 1. Change the charcoal filter.
2. Press and hold, for 5 seconds, the Maintenance
Reset LED/Button on the local panel.
3. Press and hold, for 5 seconds, the lower
LED/Button adjacent to the code for resetting the
counts to filter change. The preventive maintenance
icon and condition code are cleared, and the display
screen returns to normal operation.
20701 none 1. Close the hood or the open cover.
20702 none 1. Install the missing film tray.
20703 none 1. Press and hold, for 5 seconds, the Maintenance
Reset LED/Button on the local panel.
2. Press and hold, for 5 seconds, the Maintenance
Reset LED/Button again to delete the jobs in the
Undeliverable Jobs Queue.
20705 none 1. None. A user-initiated system restart is in progress.
Wait for the Imager to complete it’s startup
sequence before attempting any other action.
Table 3-5: Condition Codes (Cont’d)
Code Web Portal Message User Action