User's Manual

Troubleshooting
February 27, 2009 2G0733 3-7
10003 MIS: Image Buffer Error 1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
10015 MIS: Database Error 1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
10910 MIS: MCS Communication
Failure
1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20004 USB Failure 1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20154 MCS: Internal Communications
Failure
1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20156 Incompatible Software Versions
Installed
1. Shut down the Imager, then start the Imager.
2. If the error persists, call for service.
20209 Laser Imager Opened During
Self Test
1. Close the hood or the open cover.
2. Shut down the Imager, then start the Imager.
3. If the error persists, call for service.
20449 none 1. Change the charcoal filter.
2. Press and hold the Menu Selection Button for 5
seconds. Release the button and the Test Print
menu displays.
3. Press and release the Menu Selection Button again
to display the Error Reset menu.
4. Check that the 20449 error is highlighted on the
display screen, and press the Enter button.
The icon and condition code are cleared, and the
display screen returns to normal operation.
20701 none 1. Close the hood or the open cover.
20702 none 1. Install the missing film tray.
20703 none 1. Press and hold the Menu Selection Button for 5
seconds.
2. Press and release the Menu Selection Button again
to display the Error Reset menu. Delete the jobs in
the Unprintable Jobs Queue.
Table 3-5: Condition Codes (Cont’d)
Code Web Portal Message User Action