Warranty

4961 12
th
Street NE, Washington, DC 20017
Phone: [phone] | [e-mail] | http://www.carthage.co
Return Info
(a) Returns to Retailer. If, for any reason, Retailer accepts a customer return of Ordered
Merchandise at a Retailer facility, Retailer will retain the applicable Ordered Merchandise and
shall be entitled to receive a Return Credit (as defined below). Retailer shall be free to dispose
of any Ordered Merchandise that is the subject of a Return Credit in its discretion.
(b) Returns to Vendor. In order to initiate a return directly to the Vendor, the customer will
contact Retailer’s customer service to receive return instructions and a shipping label. Vendor
shall notify Retailer within two (2) business days of receiving a Customer return or if any
shipment of Ordered Merchandise is returned to Vendor due to a customer incorrectly entering
the shipping address. Retailer shall then receive a Return Credit for the returned Merchandise
minus any items that are returned broken or damaged. Retailer will be responsible for issuing
any credits directly to the customer. Retailer will bear the shipping cost for customer returns
made directly to the Vendor.
(c) Return Credit. As used herein, a Return Credit is a charge-back made by the Retailer for any
return of Ordered Merchandise which shall equal Retailer’s cost of the applicable merchandise.
All Return Credits taken by Retailer will be off-set by Retailer against amounts owed by Retailer
to Vendor.
(d) Damaged or Defective Merchandise. In the event Ordered Merchandise is received by a
customer as damaged, defective or the wrong item is received by a customer, the customer
may contact Retailer’s Customer Service department to request replacement Merchandise. A
Purchase Order will be sent for the replacement Merchandise and Vendor shall promptly reship
the replacement Merchandise to the customer. Upon notification of damages Vendor is
responsible for (i) satisfactorily resolving the customer’s complaint; and (ii) for the resulting
Return Credit related to the damaged, defective or incorrect Merchandise.